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DECIPHERING PAYMENTS JARGON Retailers’ understanding of the latest payment trends, technologies and challenges: FRAUD VS. A FRICTIONLESS EXPERIENCE 20% said fraud prevention was their top priority 26% put fraud prevention first, with an eye on a frictionless experience 6% prioritize a frictionless experience 22% compromise between the two COST VS. CUSTOMER EXPERIENCE said customer experience is the priority said compromise between the two said cost to serve is the main priority A DELICATE BALANCING ACT Retailers must balance key objectives to remain competitive. Retailers who feel this issue is important PSD2 GDPR Alternative payments Immediate payments Open APIs Machine learning Tokenization Blockchain 89% 93% 88% 88% 86% 87% 64% 57% 42% 77% 94% 94% 83% 42% 35% 38% Retailers who are confident they understand the commercial impact © Copyright ACI Worldwide, Inc. 2018 ACI, ACI Worldwide, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP, the UP logo, ReD, PAY.ON and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners. INF6634 04-18 HOW TO MAKE PAYMENTS PAY A Payments Infographic for Multi-Channel Executives 10 STEPS TO A SUCCESSFUL PAYMENTS STRATEGY Implement the right payment technologies to ensure customers can pay quickly 2 Deliver payment options that match your customer preferences 3 Actively monitor and assess regulatory and security requirements 4 Decide what level of fraud risk is acceptable to your business 7 Tailor your fraud solution to the profile of your business 8 Collaborate with partners to share intelligence and reduce fraud 9 Ditch the legacy systems in favor of agile, open API solutions 10 Understand the impact of new payments initiatives on your business 1 Treat payments as a key part of the customer experience 5 Have a seamless cross-channel payments solution to ensure consistency 6 55% 8% 33% READ THE FULL REPORT HERE
