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1
AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports
World Report
I N S I D E T H I S I S S U E
bull Message from Angela Gittens Director General ACI World
bull ACI Worldrsquos New Website
bull ACI Releases its 2011 Annual Report
bull ACI-NAWorld Annual Conference and Exhibition
bull AirportsCouncilInternational(ACI)OfficiallyLaunchesitsAPEXinSafetyProgramme
bull ACIReleasesits2011WorldAirportTrafficReport
AirportPassengerTrafficRemainsStrongasCargoTrafficWeakens
bull GrowthinPassengerTrafficSlowsto2Year-Over-YearasAirFreightContractsinJuly
bull UpdatesfromICAOrsquosAirNavigationCommission(ANC)
bull ACIWorldActiveinICAOSecurityConferenceGettingtoGripswithNextGenerationRisked-BasedSecurity
bull GettingtoGripswithNextGenerationRisked-BasedSecurity
bull AirportsDiscussNewDevelopmentsinRetailPassengerProcessesandCustomerSatisfactionatASQAirport
Forum
bull ACIWelcomesNewWorldBusinessPartners
bull RegionalWorldBusinessPartnerContacts
bull AMPAP
bull AirportServiceQuality(ASQ)
bull 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition
bull ACI Global Training
bull ICAOMRTDSymposium2012
bull Airport World
bull ACIPublications
OCTOBER2012
2 ACI World Report ndash October 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash October 2012
Dear Colleagues
TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave
OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended
PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory
TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative
ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead
Itwasagreatweek
Angela Gittens
Director General
4 ACI World Report ndash October 2012
ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications
ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information
Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks
ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report
5ACI World Report ndash October 2012
White Hat Pledge
It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge
ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo
ACI-NAWorld Annual Conference and Exhibition
Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at
the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony
Zanny Minton-Beddoes Economic Editor The Economist
during her keynote presentation on the world economy
Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012
William E Downes Memorial Award the associationrsquos highest honour Marjorie
Brinkrsquos exceptional career spanned 50 years of leadership and innovation
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
2 ACI World Report ndash October 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier address Suite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash October 2012
Dear Colleagues
TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave
OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended
PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory
TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative
ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead
Itwasagreatweek
Angela Gittens
Director General
4 ACI World Report ndash October 2012
ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications
ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information
Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks
ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report
5ACI World Report ndash October 2012
White Hat Pledge
It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge
ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo
ACI-NAWorld Annual Conference and Exhibition
Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at
the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony
Zanny Minton-Beddoes Economic Editor The Economist
during her keynote presentation on the world economy
Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012
William E Downes Memorial Award the associationrsquos highest honour Marjorie
Brinkrsquos exceptional career spanned 50 years of leadership and innovation
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
3ACI World Report ndash October 2012
Dear Colleagues
TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave
OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended
PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory
TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative
ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead
Itwasagreatweek
Angela Gittens
Director General
4 ACI World Report ndash October 2012
ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications
ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information
Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks
ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report
5ACI World Report ndash October 2012
White Hat Pledge
It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge
ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo
ACI-NAWorld Annual Conference and Exhibition
Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at
the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony
Zanny Minton-Beddoes Economic Editor The Economist
during her keynote presentation on the world economy
Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012
William E Downes Memorial Award the associationrsquos highest honour Marjorie
Brinkrsquos exceptional career spanned 50 years of leadership and innovation
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
4 ACI World Report ndash October 2012
ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications
ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information
Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks
ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report
5ACI World Report ndash October 2012
White Hat Pledge
It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge
ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo
ACI-NAWorld Annual Conference and Exhibition
Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at
the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony
Zanny Minton-Beddoes Economic Editor The Economist
during her keynote presentation on the world economy
Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012
William E Downes Memorial Award the associationrsquos highest honour Marjorie
Brinkrsquos exceptional career spanned 50 years of leadership and innovation
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
5ACI World Report ndash October 2012
White Hat Pledge
It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge
ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo
ACI-NAWorld Annual Conference and Exhibition
Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at
the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony
Zanny Minton-Beddoes Economic Editor The Economist
during her keynote presentation on the world economy
Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012
William E Downes Memorial Award the associationrsquos highest honour Marjorie
Brinkrsquos exceptional career spanned 50 years of leadership and innovation
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
6 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
AMPAP Graduation Ceremony
In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates
Left to right Daniel Molloy Abu Dhabi Airports Company Angela
Gittens Director General ACI World Heba Hussain Operational
Readiness Abu Dhabi Airports Company
ACI-NAWorldExhibition at the
BMO Center
Dr Yiannis Paraschis Chair World Governing Board Airports
Council International (CEO Athens International Airport Greece)
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
7ACI World Report ndash October 2012
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating
Aeropuerto Internacional Jose Joaquiacuten Olmedo
Director Generalrsquos Roll of Excellence in Airport
Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing
Capital International Airport
Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports
Authority operating Ben Gurion International Airport
ACI-NAWorld Annual Conference and Exhibition
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
8 ACI World Report ndash October 2012
ACI-NAWorld Annual Conference and Exhibition
World Governing BoardAirports Council International
WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012
MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives
HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide
A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World
Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
9ACI World Report ndash October 2012
Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta
According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo
AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo
ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta
InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania
InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region
InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets
TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents
To view the launch video click here or visit the home page of wwwaciaero
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
10 ACI World Report ndash October 2012
ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo
CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo
2011 ndash Key Statistics in Brief
1520airportslocatedin156countriesreportedthat
bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions
bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed
robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic
bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66
bull Worldwideaircraftmovementsincreased23to77million
bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes
bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59
GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo
Clickhereforthefullmediarelease
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
11ACI World Report ndash October 2012
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
12 ACI World Report ndash October 2012
Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively
Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)
sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo
Clickhereforthefullmediarelease
Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical
OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon
ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting
systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting
ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero
TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)
IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
13ACI World Report ndash October 2012
ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI
The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences
KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y
The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible
One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible
There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)
The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports
ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee
FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry
ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
14 ACI World Report ndash October 2012
Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations
ThemainoutcomesoftheCommitteemeetingwere
bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups
bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012
bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels
bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness
bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity
bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo
PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff
FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero
Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation
Thefollowingtopicsdiscussedandaddressedinclude
bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)
bull ImplementationofSelf-Servicepassengerprocessinginitiatives
bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses
bull Coordination on information to passengers related to securityrequirements
ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations
FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
15ACI World Report ndash October 2012
Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum
The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)
Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere
bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation
DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets
TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport
DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities
ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum
FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
16 ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain
WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom
RegionACIEURLevelGold(SmallBusiness)
AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport
Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica
WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom
RegionACIAFRLevelGold
Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities
AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
17ACI World Report ndash October 2012
ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands
WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom
RegionACIEURLevelGold
AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone
DNV KEMAVeritasveien11363HovikNorway
WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom
RegionACIEURLevelSilver
DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
18 ACI World Report ndash October 2012
Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica
WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza
RegionACIAFRLevelGold
ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard
ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards
ACI Welcomes New World Business PartnersContinued
AEA group--PPCRegionACINALevelSilver
AEA TechnologyRegionACINALevelSilver
AlertEnterpriseRegionACINALevelSilver
ERGRegionACINALevelSilver
RBC Capital MarketsRegionACINALevelSilver
Sixel Consulting GroupRegionACINALevelSilver
G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
19ACI World Report ndash October 2012
Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
Website Content CoordinatorACI World
btayloraciaero
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
20 ACI World Report ndash October 2012
EVENTSCALENDAR
8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada
ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada
Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom
ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa
ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia
2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico
Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US
ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada
ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands
International Aviation Issues Seminar 6-7 December 2012 Washington DC US
2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US
Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US
The Trinity Forum29-31 JanuaryAbu Dhabi UAE
CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US
Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US
ACI Economics and Finance Conference6-8 MarchSingapore
5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France
8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand
ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
21ACI World Report ndash October 2012
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
22 ACI World Report ndash October 2012
TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking
MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering
UNDERSTAND needs and expectations of your passengers
BENCHMARKING Commercial Services
LEARN from global best practice
BENCHMARK satisfaction levels and sales performance with top airports around the world
The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne
ACI Director of Economics+1 514 373-1211rechevarneaciaero
Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom
wwwairportservicequalitycomcontentretailhtml
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
23ACI World Report ndash October 2012
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
24 ACI World Report ndash October 2012
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
25ACI World Report ndash October 2012
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
26 ACI World Report ndash October 2012
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report
27ACI World Report ndash October 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsite Content Coordinator
btayloraciaero
2011 World Airport Traffic Report