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ACI World Report October 2012

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ACI World Report October 2012
27
1 AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports World Report INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World ACI World’s New Website ACI Releases its 2011 Annual Report ACI-NA/World Annual Conference and Exhibition Airports Council International (ACI) Officially Launches its APEX in Safety Programme ACI Releases its 2011 World Airport Traffic Report: Airport Passenger Traffic Remains Strong as Cargo Traffic Weakens Growth in Passenger Traffic Slows to 2% Year-Over-Year asAir Freight Contracts in July Updates from ICAO’s Air Navigation Commission (ANC) ACI World Active in ICAO Security Conference Getting to Grips with Next Generation Risked-Based Security Getting to Grips with Next Generation Risked-Based Security Airports Discuss New Developments in Retail, Passenger Processes and Customer Satisfaction at ASQ Airport Forum ACI Welcomes New World Business Partners Regional World Business Partner Contacts AMPAP Airport Service Quality (ASQ) 21st ACI-LAC Annual Regional Assembly, Conference & Exhibition ACI Global Training ICAO MRTD Symposium 2012 Airport World ACI Publications OCTOBER 2012
Transcript
Page 1: ACI World Report October 2012

1

AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports

World Report

I N S I D E T H I S I S S U E

bull Message from Angela Gittens Director General ACI World

bull ACI Worldrsquos New Website

bull ACI Releases its 2011 Annual Report

bull ACI-NAWorld Annual Conference and Exhibition

bull AirportsCouncilInternational(ACI)OfficiallyLaunchesitsAPEXinSafetyProgramme

bull ACIReleasesits2011WorldAirportTrafficReport

AirportPassengerTrafficRemainsStrongasCargoTrafficWeakens

bull GrowthinPassengerTrafficSlowsto2Year-Over-YearasAirFreightContractsinJuly

bull UpdatesfromICAOrsquosAirNavigationCommission(ANC)

bull ACIWorldActiveinICAOSecurityConferenceGettingtoGripswithNextGenerationRisked-BasedSecurity

bull GettingtoGripswithNextGenerationRisked-BasedSecurity

bull AirportsDiscussNewDevelopmentsinRetailPassengerProcessesandCustomerSatisfactionatASQAirport

Forum

bull ACIWelcomesNewWorldBusinessPartners

bull RegionalWorldBusinessPartnerContacts

bull AMPAP

bull AirportServiceQuality(ASQ)

bull 21stACI-LACAnnualRegionalAssemblyConferenceampExhibition

bull ACI Global Training

bull ICAOMRTDSymposium2012

bull Airport World

bull ACIPublications

OCTOBER2012

2 ACI World Report ndash October 2012

ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin America ndash Caribbean

ACI Europe

Click on a Map to Visit an ACI Regional Web Site

ACI World Contact InformationTel+15143731200Fax+15143731201

aciaciaero

Mailing address POBox302

800RueduSquareVictoriaMontrealQuebecH4Z1G8

Canada

Courier address Suite1810

800RueduSquareVictoriaMontrealQuebecH4Z1G8

Canada

FollowUsonTwitterACIWorld

ACITraining

LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

VisitUsontheWebwwwaciaero

JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational

3ACI World Report ndash October 2012

Dear Colleagues

TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave

OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended

PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory

TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative

ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead

Itwasagreatweek

Angela Gittens

Director General

4 ACI World Report ndash October 2012

ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications

ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information

Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks

ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report

5ACI World Report ndash October 2012

White Hat Pledge

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge

ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo

ACI-NAWorld Annual Conference and Exhibition

Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at

the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony

Zanny Minton-Beddoes Economic Editor The Economist

during her keynote presentation on the world economy

Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012

William E Downes Memorial Award the associationrsquos highest honour Marjorie

Brinkrsquos exceptional career spanned 50 years of leadership and innovation

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 2: ACI World Report October 2012

2 ACI World Report ndash October 2012

ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin America ndash Caribbean

ACI Europe

Click on a Map to Visit an ACI Regional Web Site

ACI World Contact InformationTel+15143731200Fax+15143731201

aciaciaero

Mailing address POBox302

800RueduSquareVictoriaMontrealQuebecH4Z1G8

Canada

Courier address Suite1810

800RueduSquareVictoriaMontrealQuebecH4Z1G8

Canada

FollowUsonTwitterACIWorld

ACITraining

LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

VisitUsontheWebwwwaciaero

JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational

3ACI World Report ndash October 2012

Dear Colleagues

TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave

OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended

PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory

TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative

ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead

Itwasagreatweek

Angela Gittens

Director General

4 ACI World Report ndash October 2012

ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications

ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information

Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks

ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report

5ACI World Report ndash October 2012

White Hat Pledge

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge

ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo

ACI-NAWorld Annual Conference and Exhibition

Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at

the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony

Zanny Minton-Beddoes Economic Editor The Economist

during her keynote presentation on the world economy

Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012

William E Downes Memorial Award the associationrsquos highest honour Marjorie

Brinkrsquos exceptional career spanned 50 years of leadership and innovation

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 3: ACI World Report October 2012

3ACI World Report ndash October 2012

Dear Colleagues

TheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgarywasamostrewardingeventndashthequalityandquantityoftheeducationalcontenttheenergyandexcitement of the exhibition hall the warmth and graciousness of the CalgaryhospitalityandthesupercoolcowboyhatsmdashalldeservedsuperlativesIthankallwhoattendedandregretthatsomeofyoumissedthisexcellentopportunitytonetworkwithcolleaguesfromallovertheworldintheRegionthatproducesthesinglelargestconferenceintheACInetworkKudostotheNorthAmericaandWorldeventorganisersandtotheCalgaryAirportAuthorityandtheirlargecontingentofhelpfulandknowledgeablevolunteersforputtingonthisenjoyableandproductiveconclave

OurthanksgotoourspeakersstartingwithMsZannyMinton-BeddoeseditorofTheEconomistwhodeliveredamosttimelyandinsightfulkeynoteaddressandrespondedthoughtfullytothemanyquestionsfromtheaudienceShetrulysetthetonefortheconferenceSpeakersandpresentersfortherestoftheconferencewerewellpreparedontopicsofkeeninterestandeventheverylastsessionsoneonAirportSecurityandFacilitationandoneonPublicPrivatePartnershipsmoderatedbyourACIWorldChairmanYiannisParaschiswerewellattended

PriortotheconferencetheWorldGoverningBoardandthreeACIRegionalBoardsAsia-PacificEuropeandNorthAmericaheldtheirmeetingsWiththeattendanceofseveralBoardMemberseachfromACI-AfricaandLatinAmerica-CaribbeanthisconstitutedoneofthelargestgatheringsofACIleadershipinourhistory

TheAirportExcellence(APEX)inSafetyprogrammereceivedagreatdealofattentionTheACIWorldGoverningBoardapprovedtheexpansionoftheprogrammebeyondthesuccessfulpilotphaseandthefulllaunchofAPEXwasmadeatapressconferenceTheboardmembersfromeveryACIRegioninadditiontootherairportmanagerssignedontotheldquoAPEXCommitmentrdquoposterAswelloneconferencesessionfeaturedpresentationsbyahostairportmanagerthathadreceivedanAPEXpeerreviewsitevisitasafetypartnerwhohadbeenapeerreviewerandthechiefofICAOrsquosContinuousMonitoringandOversightsectionEachoutlinedthevaluethattheAPEXinSafetyprogrammebroughttotheirorganisationalandprofessionalobjectivesWethankPrinceChintimbweDirectorofAirportServicesKennethKaundaInternationalAirportZambiaBrettPattersonDirectorAirsideOperationsVancouverAirportAuthorityandHenryGourdjiICAOfortheirenlighteningpresentationsandsupportofACIrsquosmostambitiousandsignificantinitiative

ThiseditioncontainsmanyphotographstakenattheconferencenonemoreinspiringthanthoseoftheAirportManagementProfessionalAccreditationProgram(AMPAP)graduationceremonythatfollowstheWorldAnnualGeneralAssemblyWehadafullhouseofproudwell-wisherstocheeronthehard-workinggraduatesthatspendmanyhourstakingcoursesandcompletingtheirAMPAPassignmentsinadditiontocarryingouttheirfull-timeworkresponsibilitiesOurBoardChairmanandrepresentativesfromICAOandSITAwereonhandtoprofferthecertificatesandhonourstothegraduatesandpartakeofthecelebratoryatmosphereWehailtheseintrepidmanagersandarefilledwithgreatoptimismforthefutureofourindustrythattheywilllead

Itwasagreatweek

Angela Gittens

Director General

4 ACI World Report ndash October 2012

ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications

ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information

Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks

ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report

5ACI World Report ndash October 2012

White Hat Pledge

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge

ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo

ACI-NAWorld Annual Conference and Exhibition

Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at

the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony

Zanny Minton-Beddoes Economic Editor The Economist

during her keynote presentation on the world economy

Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012

William E Downes Memorial Award the associationrsquos highest honour Marjorie

Brinkrsquos exceptional career spanned 50 years of leadership and innovation

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 4: ACI World Report October 2012

4 ACI World Report ndash October 2012

ACI Worldrsquos New Website wwwaciaeroACI World rolled out a new website design just in time for the 2012 ACI-NAWorld Annual Conference and ExhibitionAmongitsfeaturesthesiteincludesasharperfocusonourkeyactivitiesandnewsairportstatisticsanddatacentrephotogalleryvideoseventsandpublications

ThesitealsotakesadvantageofsocialmediatoolstofacilitatethesharingandpromotionofACIWorldnewsofferings and information

Note IfyouhavetroubleviewingthenewsitewesuggestyoutoclearthebrowsinghistoryinyourInternetbrowserorupdateyourbookmarks

ACI Releases its 2011 Annual ReportForayearinthelifeofAirportsCouncilInternationalweencourageyoutoconsultour2011AnnualReportavailableonlineat httpwwwaciaeroAbout-ACIPublicationsACI-Annual-Report

5ACI World Report ndash October 2012

White Hat Pledge

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge

ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo

ACI-NAWorld Annual Conference and Exhibition

Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at

the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony

Zanny Minton-Beddoes Economic Editor The Economist

during her keynote presentation on the world economy

Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012

William E Downes Memorial Award the associationrsquos highest honour Marjorie

Brinkrsquos exceptional career spanned 50 years of leadership and innovation

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 5: ACI World Report October 2012

5ACI World Report ndash October 2012

White Hat Pledge

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony The honoree is presented with a white hat asked to raise their right hand and make the following pledge

ldquoI (speaker inserts his or her name) havinrsquo visited the only genuine Western city in Canada namely Calgary and havinrsquo been duly treated to exceptional amounts of heart-warminrsquo hand-shakinrsquo tongue-looseninrsquo back-slappinrsquo neighbor-lovinrsquo Western spirit do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter On the count of three we will all raise our hats and give a loud lsquoYahoorsquordquo

ACI-NAWorld Annual Conference and Exhibition

Calgary International Airportrsquos Norm Harvey Deputy White Hatter led 900 delegates at

the ACI-NAWorld Annual Conference and Exhibition in the White Hat Ceremony

Zanny Minton-Beddoes Economic Editor The Economist

during her keynote presentation on the world economy

Marjorie Brink Coridan retired LeighFisher Director receives the ACI-NA 2012

William E Downes Memorial Award the associationrsquos highest honour Marjorie

Brinkrsquos exceptional career spanned 50 years of leadership and innovation

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 6: ACI World Report October 2012

6 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

AMPAP Graduation Ceremony

In 2012 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates

Left to right Daniel Molloy Abu Dhabi Airports Company Angela

Gittens Director General ACI World Heba Hussain Operational

Readiness Abu Dhabi Airports Company

ACI-NAWorldExhibition at the

BMO Center

Dr Yiannis Paraschis Chair World Governing Board Airports

Council International (CEO Athens International Airport Greece)

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 7: ACI World Report October 2012

7ACI World Report ndash October 2012

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Terminales Aeroportuarias de Guayaquil SA operating

Aeropuerto Internacional Jose Joaquiacuten Olmedo

Director Generalrsquos Roll of Excellence in Airport

Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co Ltd operating Beijing

Capital International Airport

Director Generalrsquos Roll of Excellence in Airport Service Quality is presented to Israel Airports

Authority operating Ben Gurion International Airport

ACI-NAWorld Annual Conference and Exhibition

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 8: ACI World Report October 2012

8 ACI World Report ndash October 2012

ACI-NAWorld Annual Conference and Exhibition

World Governing BoardAirports Council International

WebidafondfarewelltoourlongtermTreasurerMrLouisMillerAviationGeneralManageratHartsfield-JacksonAtlantaInternationalAirportHereceivedatokenofappreciationfromACIWorldChairYiannisParaschisattheACIWorldAnnualGeneralAssemblyheldinCalgarySeptember102012inrecognitionandthanksforhisdevotiontoACIanditsmembersfortheyearsservedfrom2004to2012

MrMillerhasprovidedleadershipandguidancetothemanagementofACIrsquosfinanceteamandhasrepresentedACIrsquosbestintereststotheWorldBoardandtheWorldGoverningBoardbypresentingACIWorldrsquosAnnualFinanceReportsHehasbeeninvaluableingainingtransparencyforourfinanceswhichhasallowedtopursuekeystrategicinitiatives

HehasalwaysmadehimselfavailabledespitehisdemandingprofessionalobligationsThestaffwillmissworkingwithhimWewouldliketothankhimforhisgenerosityandhisvisiontoadvanceairportsworldwide

A FOND FAREWELL TO LOUIS MILLERby Myrna Liengme Financial Controller ACI World

Left to Right Mr Louis Miller Aviation General Manager at Hartsfield-Jackson Atlanta International Airport Dr Yiannis Paraschis Chair World Governing Board Airports Council International (CEO Athens International Airport Greece)

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 9: ACI World Report October 2012

9ACI World Report ndash October 2012

Airports Council International (ACI)Officially Launches its APEX in Safety ProgrammeACIofficiallylauncheditsAPEXinSafetyprogrammeduringawell-attendedceremonyatthe22ndACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta

According to Angela Gittens Director General Airports CouncilInternationalldquoInSeptember2011ACIlauncheditsAPEXinSafetypilotprogrammeTodayexactlyoneyearlaterIamveryproudtolookbackatthetremendousstridesandprogressthatwehavemadeintermsoftheacquisitionofexpertiseknowledgeandsafetyprogrammemanagementskillsthathaveenabledustotransitiontofullprogrammestatustodayIwouldliketothankthemanyAPEXSafetyPartnersHostAirportsandtheInternationalCivilAviationOrganization (ICAO) that participated in our pilot programmes andwhohavemadethisdaypossibleAstheVoiceoftheWorldrsquos Airports ACI is pleased to facilitate a partnering processwherebyeachairportbyvirtueofitsuniquecharacteristicsstrengthsandknowledgecancontributetohelpingairportsimprovesafetycomplianceandmitigatetherisksofairportincidentsworldwiderdquo

AccordingtoHenryGourdjiICAOrsquosChiefContinuousMonitoringandOversightSectionUniversalSafetyOversightAuditProgrammewhospokeattheprogrammelaunchldquoWebelievethatAPEXinSafetyhasthepotentialtomakearealdifferenceinimprovingsafetyatairportsworldwideItmovesACIintotherealmofactivesafetymanagementaconceptthatICAOiscommittedtoandsupportsWearelookingforwardtoourcontinuingcollaborationwithACIastheAPEXinSafetyinitiativemovesintofullimplementationphaserdquo

ACIlauncheditsfirstpilotinSeptember2011atSocieacuteteacuteAeacuteroportuairedeLomeacute-TokoininTogoWesubsequentlycompletedsixpilotreviewsincludingRamoacutenVilledaMoralesInternationalAirportinSanPedroSulaHondurasMaputoInternationalAirportinMaputoMozambiqueKennethKaundaInternationalAirportinLusakaZambiaSoekarno-Hatta

InternationalAirportinJakartaIndonesiaandmostrecentlyatCluj-Napoca International Airport in Romania

InMay2012inSingaporeACIsignedaMemorandumofUnderstandingwiththeIndianAirportsAuthorityoneofthelargestairportauthoritiesintheworldtoconductpeerreviewsattheirairportsandtheyhaveagreedtoprovidesafetypartner experts for other airports in the Region

InJune2012inMontrealQuebecCanadaACIandtheInternationalCivilAviationOrganization(ICAO)signeda Memorandum of Cooperation (MoC) for Enhanced CooperationtoImproveSafetyStandardsatAirportsWorldwideMostrecentlyinLivingstoneZambiainJuly2012attheAfricanMinisterialConferenceACIandtheAPEXinSafetyprogrammewerecitedassolutionstohelpairportsmeetrigoroussafetytargets

TheAPEXinSafetyprogrammetakesshapeintheformofatraditionalpeerreviewwherebyairportsaroundtheworldbenefitfromandlendtheirknowledgeandexperiencetoidentifyingandprioritizingtheactionsthatparticipatingairportscantaketoreducerisksandimprovetheirresponsivenessintheeventofanincidentAPEXinSafetyisbuiltontheICAOprinciplesofinformationtransparencyinanon-punitivelsquojustculturersquoenvironmentwheresharingdata and best practices lead to excellence The expected outcomesofACIrsquosAPEXinSafetyprogrammeincludetangibleincreasesinsafetyandcompliancebymembersinresponsetospecificneedsidentifiedbyparticipatingairportswith the ultimate goal of reducing the potential for airport safetyincidents

To view the launch video click here or visit the home page of wwwaciaero

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 10: ACI World Report October 2012

10 ACI World Report ndash October 2012

ACI Releases its 2011 World Airport Traffic Report Airport Passenger Traffic Remains Strong as Cargo Traffic WeakensDirectorGeneralofACIWorldAngelaGittenstodayannounced the publication of ACIrsquos 2011 World Annual TrafficReportldquoACIrsquosflagshippublicationisauniqueandcomprehensiveindustryreferenceprovidingdataindicatorsandanalysesfromover1500airportsinover150countriesThereportdescribesthecontinuedgrowthtrajectoryfollowingthetwo-yearrecessionof2008-2009Although2011canbestbecharacterizedasayearplaguedwitheconomicuncertaintynaturaldisastersandsociopoliticalupheavalairportpassengertrafficpostedanotherrecordyearTheworldrsquosairportsservedmorethan54billionpassengersin2011growingby53from2010Thisisongoingevidenceofthesheersizeoftheglobalaviationmarketaswellastheperseveranceoftheindustryasawholerdquo

CommentingoncargotrafficGittenssaidldquoTradeinaircargowas not as resilient to the uncertain economic climate that wasprimarilybroughtonbythedebtdefaultrisksinEuropeanand North American economies In the latter half of 2011 with businessconfidencedeterioratingcargotrafficcontractedintandemIntheaggregatecargovolumeswerealmostflatin2011relativeto2010at931milliontonnesrdquo

2011 ndash Key Statistics in Brief

1520airportslocatedin156countriesreportedthat

bull Worldwideairportpassengernumbersincreasedby53in2011to544billionregisteringincreasesinfiveofsixregions

bull LatinAmerica-Caribbean(+85)MiddleEast(+77)Asia-Pacific(+70)andEurope(+70)allshowed

robustgrowthinpassengertrafficNorthAmerica(+18)experiencedmoderategrowthWiththebruntofsocialandpoliticalunrestinNorthernAfricaAfrica(-35)sawacontractioninyear-over-yearpassengertraffic

bull Worldwidedomestictrafficincreasedby37whileinternationaltrafficjumpedby66

bull Worldwideaircraftmovementsincreased23to77million

bull Totalcargovolumeshandledbyairportswasflatat02whichrepresents931milliontonnes

bull 70ofairportsworldwideregisteredpositivepassengergrowthatanaverageof79while30ofairportslosttrafficatanaveragerateof-59

GittensremarkedonsomenewadditionstothereportldquoInthiseditionoftheWorldAnnualAirportTrafficReportACIprovidesnewperspectivesandanalysesbasedonanexpandedairporttrafficdatasetInadditionahistoricalperspectivewasadoptedtoquantifytheadverseimpactofmajoreventsonairporttrafficanddemonstratetheresilienceofairtransportdemandoverthelastdecadeMarketshareandtrafficconcentrationisalsoinvestigatedingreaterdepthamongthemajor airport hub cities of the world The Report also features specializedsectionscoveringthemeasurementofairporttrafficfluctuationsandseasonalityAreviewofairportoutputindicatorsisalsoanewandinsightfuladditionstothisyearrsquosreportAsalwaysACIprovidesthemostcomprehensiveairporttrafficdataandrankingsinaninternationallycomparableformataswellasregionaltraffictrendstoprovideourmembersandreadershipaglobalviewoftheindustryasawholerdquo

Clickhereforthefullmediarelease

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 11: ACI World Report October 2012

11ACI World Report ndash October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 12: ACI World Report October 2012

12 ACI World Report ndash October 2012

Growth in Passenger Traffic Slows to 2 Year-Over-Year as Air Freight Contracts in JulyWithmanymajorinternationalairportsinEuropeandNorthAmericareportinglacklustrefiguresinpassengertrafficinJulyoverallgrowthinglobalpassengermarketsslowedto+2year-over-yearCounterbalancingtheslowdowninthesemarketsisthecontinuedstrongdemandinemergingmarketsThemajorairportsofAsia-PacifictheMiddleEastandLatinAmerica-Caribbeanpostedrobustyear-over-yeargainsBeijing(PEK)Dubai(DXB)andSatildeoPaulo(GRU)achievedgrowthof+61+60and+90respectively

Freightmarketssufferedadeclineof-2intrafficvolumesinJulyWhereasmanyAsianairportsexperiencedabuoyantriseinyear-over-yearpassengertraffictheoppositeisoccurringinthefreightmarketHongKong(HKG)andShanghai(PVG)

sawdeclinesof-18and-71respectivelyAllbutAfricaandtheMiddleEastobserveddeclinesinfreighttrafficJohannesburg(JNB)andAbuDhabi(AUH)haddouble-digitgainsof+130and+278

ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoRegionaltrendsinairtransportmarketscontinuetobemixedreflectingthecombinationofresilientdemandfromemergingmarketsandtheslowdownofEuropean and American economies The net result is a modestoverallgrowthrateinpassengertrafficforthemonthofJulyAirfreightontheotherhandisclearlyinacontractionphaseasbusinessconfidencewanesinparallelrdquo

Clickhereforthefullmediarelease

Updates from ICAOrsquos Air Navigation Commission (ANC)by David Gamper Director Safety and Technical

OnThursday27SeptembertheANCre-openeddiscussiononvariousproposalsfortheamendmenttoAnnex14onRESAandArrestingSystemsTherehavealreadybeenverylongdiscussionsonthiscontroversialmatterAllagreethatAnnex14shouldmentionArrestingSystemsasanavailablemitigationforrunwayendsthatposesignificantriskbutthecommentsofStatesonthewordingintheStateLetterof2011led to much further discussion and so the exact language has beenverydifficulttoagreeupon

ACIbelievesthatthebestoutcomeistoretaintheversioncirculated during the summer recess The new wording mighthaveunintendedconsequencesasitwasdevelopedtooquicklyEspeciallywithregardtomakingthelengthof240metresofRESA(forcode3and4runways)appearmandatory(whichACIhasbeenstrivingtoavoid)andevenappearingtomakearrestingsystemsarequirementformanymorerunwaysWebelievethatmostairportsseearresting

systems(alsoknownasEMAS)asanexpensivemeasuretobecontemplatedonlywhentrulynecessaryACIsuccessfullyargued for that position in the meeting

ForadditionalinformationpleasecontactDavidGamperatdgamperaciaero

TheANCcontinueswithawidescopeofworkcoveringalltechnicalissuesinaviationTheplansandtheworkingpapersfortheICAOAirNavigationConference(Montreal19-30November)arenowcompletethishasbeenamajorANCfocusoverthelastmonthsBeforethatICAOwillholdaPBN(performance-basednavigation)Symposium (Montreal16-19October)

IfyourairportwillbeattendingeitheroftheseeventsorisinterestedindoingsopleasecontactDavidGamperatdgamperaciaero

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 13: ACI World Report October 2012

13ACI World Report ndash October 2012

ICAOrecentlyhelditsHigh-level Conference on Aviation Security(HLCAS)from12-14SeptemberinMontrealCanadaItwasattendedbyover700delegatesrepresenting132Statesand23internationalorganizationsandindustryassociations including ACI

The Conference agreed a wide ranging Communiqueacute which recognizedthecontinuingthreattoaviationsecurityandrecalled that terrorism was a global problem that did not respect national borders The Conference built on the 2010 DeclarationthathadbeenagreedatthepreviousICAOAssemblyandaseriesofRegionalSecurityConferences

KeyagreementswerethatICAOandpartnersshouldfollowanoutcome-focusedrisk-basedapproachtoaviationsecurityand the Global Risk Context Statement was recognized asawayforStatestoaddresstheirnationalthreatandriskassessmentprocessesAnabbreviatedversioncanbeobtainedfromhttpbitlyPDiG2Y

The Conference agreed on the need to enhance Air Cargo Securityandinparticulartoimprovesupplychainsecuritytoapplyaglobalstandardandhencereduceduplicationofefforttoenhancecooperation(leadingtoonestopsecurity)toapplythesamebaselinestandardstocargoforall-cargoaircraftaswellastobellycargoforpassengeraircrafttoprovideassistancewherepossibleandtobringinenhancedstandards as soon as possible

One of the most contentious issues in the past has been on Combating the Insider Threat but a compromise that hadbeenhammeredoutintheAviationSecurityPanelandthe Council was adopted and it was agreed that it should beimplementedasanamendmenttoAnnex17assoonaspossible

There was considerable support for the item on Capacity Building and Technical Assistance which culminated inarecommendationthatICAOStatesandstakeholderscontinuetocontributetoacoordinatedtargetedandeffectiveapproachtointernationalcivilaviationcapacitybuildingTheICAORegionalOfficescouldactasbrokersandworkthroughtheICAOAdHocGrouponPartnershipinAviationSecurityCapacityBuilding(Thenextmeetingofthisgroupis18-19OctoberinLondonACIwillattend)

The role of Machine Readable Travel Documents (MRTD) Advance Passenger Information(API)andthePassenger Name Record(PNR)wasaddressedwithStatesgenerallysupportingparticipationintheseinitiativesbutseekingalsotoaccommodatedataprotectionandprivacyrequirementsOver100StatesissueePassportsbutsofaronlyaroundone third use the Public Key Directory (PKD)whichisaninternationallyappliedsecurityfeatureTheincreasingimportanceofidentitymanagementwasemphasizedasforgeryofldquobreederrdquodocumentswasnowagreaterriskthanforgeryofsomepassports

ThelastitemwhichwasveryimportanttoACIwasonDriving technology developments and innovation where theConferenceagreedtoaSymposiumoninnovationinaviationsecurityfor2014sayingthatthereneededtobebothnewtechnologiesandnewwaysofthinkingTheConferencesupportedtheprinciplethatICAOshouldtakeleadershipinthedevelopmentofthenextgenerationscreeningprocessincooperationwithStatesandindustryandthisworkwillbetakenforwardthroughtheACISecurityCommittee

FromaglobalsecurityperspectivetheConferencehassettheagendaforthenextfewyearsthoughforthemostpartitisintermsofevolutionaryratherthanrevolutionarychangeTheadoptionoftheRiskContextStatementhasanimportantsymbolicroleindefiningamovetowardsoutcome-focusedrisk-basedscreeningandthiswasechoedinmanyofthedecisions of the conference The most important element from anACIperspectivewastheagreementthatICAOshouldtakeleadership on next generation screening with support from Statesandindustry

ACI World Active in ICAO Security Conferenceby Michael Rossell Director ICAO Relations

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 14: ACI World Report October 2012

14 ACI World Report ndash October 2012

Getting to Grips with Next Generation Risked-Based Securityby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe37thmeetingoftheACIWorldSecurityStandingCommittee was held in Washington DC August 2012 in conjunctionwiththeACINorthAmericaPublicSafetyandSecurity(ACI-NAPSampS)ConferenceMorethan25memberspartnersandguestparticipantswereconvenedtoworkthroughoutanextensiveagendawhichcoveredthemostimportant challenges that airports regulators and the entire aviationindustryarefacingtoensureouroutmostindustryprioritytoensuresafeandsecureoperations

ThemainoutcomesoftheCommitteemeetingwere

bull ContinuedsupportandguidancetoACIrsquosstrategyandeffortsrepresentingAirportinterestsatICAOAVSECPanelandrelatedworkinggroups

bull PositionsfortheICAOHighLevelConferenceonAviationSecurityinSeptember2012

bull Coordinatedstrategytofacetheliftingoftherestrictionsonliquidsaerosolsandgels

bull SecurityCapacityBuildinginitiativestoshareexpertiseandraisesecurityawareness

bull StrongsupporttoSustainabilityHumanFactorsandCustomerServiceinAviationSecurity

bull AlignmentwithICAONextGenerationScreeningconceptsandACIEuropendashAEAldquoBetterSecurityrdquo

PriortotheCommitteemeetingtheACI-NAPSampSConferencewiththethemeldquoIntegratingGlobalRisk-BasedSecurityInitiativesrdquowasatremendoussuccessintermsoforganizationparticipationandcontentBothACIWorldandACINorthAmericawereverysatisfiedwiththeresultofthejoint sessions and meetings as this collaboration enhances networkingopportunitiesandoffersadditionalvaluetomembersOnbehalfofACIWorldIwouldliketorecogniseandthanktheexcellentsupportfromACI-NArsquosstaff

FormoreinformationonAirport-relatedSecurityissuesandinitiativesfrombothregulatoryandoperationalperspectivesplease contact mrossellaciaero andor agarcia-alonsoaciaero

Improving the Passenger Experience An Industry Collaborative Effortby Arturo Garcia-Alonso Assistant Director Facilitation and Airport ITThe6thMeetingoftheIATAPassengerExperienceManagementGroup(PEMG)tookplaceinGenevaAugust2012attheIATAheadquartersinGenevawithparticipationofmultiplestakeholdersincludingeightACIairportmembersand ACI World representation

Thefollowingtopicsdiscussedandaddressedinclude

bull CommonUseBagDropinitiativesandcoordinationbetweenIATAFastTravelCommonUseWorkingGroupandACIAviationCommunityRecommendedInformationServices(ACIACRIS)

bull ImplementationofSelf-Servicepassengerprocessinginitiatives

bull PromotionofAPIPNRharmonizationandrecommendationsforAutomatedBorderControlprocesses

bull Coordination on information to passengers related to securityrequirements

ThiswasthefirsttimeanACIstaffmemberwasinvitedtoparticipateinthePEMGCommitteemeetingwhichistheoversightcoordinationbodywhichendorsesthedifferentworkinggrouprecommendations

FormoreinformationonPassengerFacilitationAirportITefficiencyandinnovationpleasecontact agarcia-alonsoaciaero

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 15: ACI World Report October 2012

15ACI World Report ndash October 2012

Airports Discuss New Developments in Retail Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The2012ASQForumfortheAmericaswasheldinJacksonvilleFloridafromSeptember5ndash7Over50delegatesfrom North America Central America and the Caribbean attendedtheeventhostedbytheJacksonvilleAviationAuthority(JAA)

Theairportforumprovidesauniquevenueforairportmanagers to meet and discuss challenges and opportunities forimprovingthequalityofairportservicesThemainthemesdiscussedduringtheairportforumwere

bull Bestpracticesformanagingwaitingtimesbull Howtofine-tuneairportwayfindingbull Usingcommercialresearchtoboostsalesbull Managinggroundtransportation

DuringtheeventJacksonvilleAirportpresentedhowtheyareusingbenchmarkingtodelivergreatservicetotheirpassengersandHalifaxAirportpresentedldquoTheStanfieldWayrdquotheirnewinitiativetocreateanairportcommunityOntheseconddayoftheconferenceDallasDFWpresentedhowtheyusemarketresearchtoimproveservicequalityandDetroitshowedhowtheyareusingASQtosetandmonitorcustomerservicetargets

TheairportforumsarealsoanopportunitytodiscussindustrybestpracticesinmanagingservicequalityThetopicschosenforthisyearweremanagingpassengerwaitingtimesandgroundtransportationPresentationsweregivenbyAtlantaandAustinexplaininghowtheyareimprovingpassenger processes through a better management of waiting timesHalifaxpresentedthenewdevelopmentstheyhaveimplementedtoimprovethegroundtransportationofferingattheir airport

DelegateswerealsotreatedtoatasteofJacksonvillehospitalityatagaladinnerhostedbyJAAonthegroundsoftheUSnavybaseatMayportaswellasatouroftheairportfacilities

ACIwouldliketotaketheopportunitytothanktheJacksonvilleAviationAuthorityforhostingsuchanoutstanding unforgettable forum

FormoreinformationabouttheASQprogrammepleasevisitwwwairportservicequalityaero

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 16: ACI World Report October 2012

16 ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersALTADONAPlazadeCasttilla328046MadridSpain

WBPContactPersonKaryNoelEldredChairmanTel+34911407823Emailkaryaltadonacomwwwaltadonacom

RegionACIEURLevelGold(SmallBusiness)

AltadonaisaglobalproviderofIntegratedSecuritySolutionswithitsheadquartersinEuropeandpresenceintheUnitedStatesandSouthAmericaAltadonarsquosnextgenerationCommandandControlCentersolutionfourDscaperegconsolidatesallisolatedorpartiallyintegratedsystemsintoacompletelyintegratedinteractiveviewoftheAirport

Aurecon SA (Pty) LtdPOBox74381LynnwoodRidge0040SouthAfrica

WBPContactPersonBruceMortonGlobalAirportsLeaderTel+27124272631Emailtshwaneaurecongroupcomwwwaurecongroupcom

RegionACIAFRLevelGold

Aureconisaglobalengineeringfirmthatprovidesworld-classengineeringmanagementandspecialisttechnicalservicestogovernmentandprivatesectorclientsItaimstosetindustrystandardsbenefitcommunitiesandmakeasignificantcontributionthroughoutthedevelopedanddevelopingworldAureconhasextensiveexperienceintheplanningdesignandconstructionsupervisionofallairsideandlandsidefacilitiesatairportsandairfieldsincludingsupportfacilities

AureconhasaproventrackrecordintheplanningdesignandconstructionofairportprojectsworldwideThecompanyretainsawealthofknowledgeintheseareasacrossalldisciplinesThecompanyhasaccesstoafullrangeofin-housemanagementplanningandengineeringresourcesprovidingabroadtechnicalbasefromwhichtomanagetechnicallycomplexandspecialisedaviationprojectsAureconfurthermoreprovidesspecialistassistanceintheoperationandmanagementofairportspolicyandlegalsupportandaidinfinancialrestructuringandcommercialisationofairports

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 17: ACI World Report October 2012

17ACI World Report ndash October 2012

ACI Welcomes New World Business PartnersContinued AxxicomKarelDoormanweg43115JDSchiedamNetherlands

WBPContactPersonPieterVanDerKloetCDOTel+31653706615Emailpvdkloetfacilicomnlwwwfacilicomcom

RegionACIEURLevelGold

AxxicomAirportCaddyisaspecializedsupplierofPRMassistance(PassengerwithReducedMobility)andispartofFacilicomafullfacilityservicessupplierThereforeAACcanalsoprovidecleaningofbuildingsofficesandaircraftairportsecuritytrolleyhandlingandotherairportservicessuchascaringforchildrentravellingalone

DNV KEMAVeritasveien11363HovikNorway

WBPContactPersonJensRolfsenPrincipalConsultantTel+4797014408Emailjenschristenrolfsendnvcomwwwdnvcom

RegionACIEURLevelSilver

DNVisaglobalproviderofleadingriskmanagementcompetenceWehelpcustomerssafelyandresponsiblyimprovetheirbusinessperformanceandturnrisksintorewardsDNVisanindependentorganisationwithmorethan10000dedicatedriskprofessionals in more than 100 countries

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 18: ACI World Report October 2012

18 ACI World Report ndash October 2012

Reshebile Aviation amp Protection Services (Pty) LtdPOBox15489ImpalaPark1472SouthAfrica

WBPContactPersonAndrewParsuramanGeneral ManagerTel+27113971020Emailandrewreshebilecoza

RegionACIAFRLevelGold

ReshebileAviationampProtectionServices(Pty)LtdisadynamiccompanyoperatingnationallyByacquiringothersecurity-relatedcompaniesintoourGroupofCompaniesthecompanyhasexpandeditsservicesensuringcommitmentandexpertiseof a high standard

ReshebileAviationampProtectionServices(Pty)Ltdiscommittedtoworkinginpartnershipwithourclientstoprovideanexcellentandprofessionalcost-effectiveone-stopaviationsecurityservicecomplementingairportownersandairlineoperatorsJointlywithitsclientsRAPSwillachieveandsupersedealllocalandinternationalstandardsandrecommendedpracticesThisservicelevelissustainedbytheimplementationofawell-structuredQualityManagementSystembasedonICAOandIATASecurityManagementstandards

ACI Welcomes New World Business PartnersContinued

AEA group--PPCRegionACINALevelSilver

AEA TechnologyRegionACINALevelSilver

AlertEnterpriseRegionACINALevelSilver

ERGRegionACINALevelSilver

RBC Capital MarketsRegionACINALevelSilver

Sixel Consulting GroupRegionACINALevelSilver

G4S Government SolutionsRegionACINA LevelAirportRelatedBusiness

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 19: ACI World Report October 2012

19ACI World Report ndash October 2012

Regional World Business Partner ContactsACIWBPAFRAli TounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero

ACIWBPLACJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero

ACIWBPASIA-PACAda TseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero

ACIWBPNAMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg

ACIWBPEUR YuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg

WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld

Wefullyencouragememberstosubmitanyinterestingvideosofairports orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel

Contact BrentTaylor

Website Content CoordinatorACI World

btayloraciaero

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 20: ACI World Report October 2012

20 ACI World Report ndash October 2012

EVENTSCALENDAR

8th Symposium and Exhibition on ICAO MRTDs Biometrics and Security StandardsOctober 10-12 2012Montreal Canada

ICAO Performance-based Navigation (PBN) Symposium and WorkshopsOctober 16-19 2012Montreal Canada

Airport Leadership and Change Management Forum and ExhibitionOctober 17-19 2012London United Kingdom

ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30 2012Cape Town South Africa

ICAO European Regional Runway Safety SeminarNovember 6-8 2012Moscow Russia

2012 ACI-LAC Assembly Conference and ExhibitionNovember 10-13 2012Puerto Vallarta Mexico

Airport Concessions ConferenceNovember 12-14 2012Denver Colorado US

ICAO 12th Air Navigation ConferenceNovember 19-30 2012Montreal Canada

ACI Europe amp ACI Asia Pacific Airport Exchange 2012 Conference amp ExhibitionNovember 26-28 2012Amsterdam The Netherlands

International Aviation Issues Seminar 6-7 December 2012 Washington DC US

2013 Risk Management Conference9-11 JanuaryLas Vegas Nevada US

Customer Service Seminar22-24 January Amelia Island Florida (Jacksonville area) US

The Trinity Forum29-31 JanuaryAbu Dhabi UAE

CEO Forum amp Winter Board of Directors Meeting6-9 FebruaryMiami Florida US

Public Safety amp Security Spring Conference5-7 MarchSt Petersburg Florida US

ACI Economics and Finance Conference6-8 MarchSingapore

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon France

8th ACI Asia-Pacific Regional Assembly Conference amp Exhibition22-25 AprilPhuket Thailand

ACI Europe World Assembly Conference amp Exhibition8-12 JuneIstanbul Turkey

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 21: ACI World Report October 2012

21ACI World Report ndash October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 22: ACI World Report October 2012

22 ACI World Report ndash October 2012

TAKING YOUR AIRPORTrsquoS RETAIL TO NEW HEIGHTSAirport Service Quality now offers Retail Benchmarking

MEASURE passenger satisfaction levels with your airportrsquos retail FampB offering

UNDERSTAND needs and expectations of your passengers

BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr Rafael Echevarne

ACI Director of Economics+1 514 373-1211rechevarneaciaero

Damien KobelDirector DKMA+ 41 22 354 0753damienkobeldkmacom

wwwairportservicequalitycomcontentretailhtml

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 23: ACI World Report October 2012

23ACI World Report ndash October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 24: ACI World Report October 2012

24 ACI World Report ndash October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 25: ACI World Report October 2012

25ACI World Report ndash October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 26: ACI World Report October 2012

26 ACI World Report ndash October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report

Page 27: ACI World Report October 2012

27ACI World Report ndash October 2012

ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2005 ndash 2009

2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009

2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

ACI Publications Order Form

Click to

download the ACI Global Training Course Catalogue

Click to download your copy of the

ACI Statistics Manual A practical guide addressing best

practice

PublishedbyACI World

Editors

JamesRoachManager Communications

jroachaciaero

BrentTaylorWebsite Content Coordinator

btayloraciaero

2011 World Airport Traffic Report


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