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THE CITY OF THUNDER BAY’S NINTH ANNUAL ACCESSIBILITY PLAN Presented to City Council: March12, 2012
THE CITY OF THUNDER BAY’SNINTH ANNUAL ACCESSIBILITY PLAN
Presented to City Council: March12, 2012
TABLE OF CONTENTS
1. Acknowledgements
2. Introduction
3. 2011 Plan Achievements, Integrated Accessibility Regulation Compliance and Physical Barriers Removed
4. City of Thunder Bay 2012 Annual Accessibility Plan
5. Review & Consultation Process
6. The City of Thunder Bay Municipal Overview & Organization Structure
City Manager’s Office City Solicitor & Corporate Counsel Community & Emergency Services Department Development Services Department Facilities and Fleet Department Finance & Corporate Services Department Infrastructure & Operations Department Affiliated Boards and Commissions
7. Municipal Jurisdiction
8. 2012 Transit Accessibility Plan
PART 1: ACKNOWLEDGEMENTS
The City of Thunder Bay would like to thank the Accessibility Advisory Committee for its guidance in the development of ‘Moving Beyond Barriers: The City of Thunder Bay’s Ninth Annual Accessibility Plan’.
Tessa Soderberg (Chair)Christine Auger (Vice Chair)Sharon Bryenton John DuncansonKaren HigginsonDarren LillingtonMaurice R. RubenickRandy SponchiaAmy VaillantJohn Robert WheelerCouncillor Rebecca Johnson
A very special thank you is extended to the above committee members for representing the community in the planning process, hosting the open houses for community members and for their assistance and input for the development of this Plan.
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PART 2: INTRODUCTION
The Ontarians With Disabilities Act, 2001 (ODA) came into effect on September 30, 2002. Approximately 16% of the population of Ontario is representative of people with disabilities with this number expected to reach 20% in two decades. Currently in Thunder Bay, 17% of the population is representative of people with a disability.
The purpose of the Act is to improve opportunities for people with disabilities to participate fully in the community and to provide for their involvement in the identification, removal and prevention of barriers.
The ODA mandates the preparation of annual accessibility plans for all municipalities in Ontario. The City of Thunder Bay, like all Ontario municipalities, will meet the requirements of the Act by implementing the Ninth Annual Accessibility Plan to progressively identify and remove barriers that may exist in its by-laws, services, policies, procedures or facilities.
The Accessibility For Ontarians With Disabilities Act, 2005 (AODA) strengthens the ODA with the goal of achieving accessibility for Ontarians with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises on or before January 1, 2025, by developing, implementing and enforcing accessibility standards. The Act also provides for the involvement of people with disabilities, representatives of sectors of the economy and the Government of Ontario in the development of accessibility standards. In July 2007, under Ontario Regulation 429/07, the ‘Accessibility Standards for Customer Service’ became law.
Even though new legislation in the form of the Accessibility For Ontarians With Disabilities Act, 2005 (AODA) received Royal Assent on June 13, 2005, and is now the law, the provisions of the Ontarians With Disabilities Act, 2001 (ODA) remain in force until the Act is repealed.
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Eliminating barriers for persons with disabilities has been part of the City’s work practices for many years. Some of the highlights of these practices include:
In 1981, Council enacted a Policy to ensure that all citizens regardless of physical, mental, developmental or sensory disability, have equal right of access to services of their community;
The City’s Integration Services Section of Community Recreation was established in 1986 to ensure that children and adults with disabilities are given the opportunity to participate fully in recreational programs by providing the necessary resources and trained staff to support participants and staff;
It is standard procedure for all City facility renovations to be carried out with the consultation of the Built Environment subcommittee of the Accessibility Advisory Committee;
All new buses ordered since 1994 are of the low floor design and are fully wheelchair accessible;
The City has an ongoing capital program to upgrade sidewalk ramps at intersections. As well, all rebuilds incorporate new ramp standards;
With the advice of the Canadian National Institute for the Blind (CNIB), the City has a program to install Audible Crossing Signals at strategic intersections;
In 2004, the implementation of a policy allowing attendants of persons with disabilities to ride public City Transit services at no cost;
In 2004, audible signals were added to pedestrian signals at two additional intersections;
In 2004, the City of Thunder Bay’s First Annual Accessibility Plan was recognized on the Ministry of Citizenship’s website as a ‘best practice’;
In 2004, the City of Thunder Bay was recognized as ‘Organization of the Year’ by the Independent Living Resource Centre for removing barriers for persons with disabilities;
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In 2005, the Recreation & Culture Division, in partnership with Community Living Thunder Bay, received a grant for $42,000 from the Ministry of Health Promotion to develop and implement an ‘Inclusion Services’ project which provides the necessary supports for persons with disabilities to participate in programs at City recreational facilities;
In 2006, the Recreation & Culture Division worked with the ‘Leisure Resources-Thunder Bay Committee’ to implement a Personal Attendant for Leisure (PAL) card that allows a person with a disability to attend a variety of public and private sector recreational programs and events with an attendant who is not charged an admission fee;
In 2006, two City staff were selected to sit on the Ministry of Community and Social Services’ ‘Customer Service’ and ‘Transportation’ Accessibility Standards Committees;
In 2007, through the acquisition of two new buses, the City fleet is now 100% accessible for all mobility devices;
In 2007, the City received the Ontario Mainstreet Accessibility Award for outstanding achievement in establishing long-term community partnerships to identify, remove and prevent barriers to accessibility;
In 2007, the City received recognition from the Independent Living Resource Centre for outstanding achievement and proactive approach to achieving accessibility and inclusion for each member of their community;
In 2008, the City received a grant from the Northern Ontario Heritage Fund to plan an ‘Inclusive Recreation Forum’ that attracted recreation providers from across Ontario to learn how to make recreation inclusive to those with disabilities;
In 2009, Community Living Thunder Bay, in partnership with the City of Thunder Bay, received funding from the Ontario Trillium Foundation to host the Inclusive Recreation Forum ‘Recreationable’ from September 30 - October 2, 2009;
In 2010, with the closure of Frank Murphy Community Centre, City indoor pool facilities prepared themselves to accommodate people with disabilities moving the aquatic fitness programs at Frank Murphy to City programs;
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In 2010, City Archives made significant renovations to enable more people with disabilities to access its services including the addition of an accessible parking spot and a ramp to the front entrance.
The foundation for accessibility planning was incorporated in the first year of the Plan with a three-pronged approach that included:
1. The development of accessibility assessment tools to identify barriers to access that may exist in: a) City facilities, and b) City By-laws, services, policies or procedures.
2. To engage citizens in two-way communication to identify barriers that may exist.
3. To educate employees on accessibility awareness and ensure employees are actively engaged in eliminating barriers and ensuring accessibility.
Building on the foundation of earlier plans and incorporating the principles of independence, dignity, integration and equality of opportunity, the ninth annual plan focuses on:
1. The creation and implementation of a 5 year Accessibility Plan by January 1, 2013 (as required by legislation)
2. Compliance with new and existing Provincial standards of the Accessibility for Ontarians with Disabilities Act (AODA), 2005
3. Removing physical barriers deemed to be priorities with Retrofit Programs for washroom renovations, ramps, automatic door openers and curb cuts
4. Preventing barriers by continuing to review site plan developments, City of Thunder Bay plans for facility renovations and new builds in addition to participating in corporate initiatives including the Active Transportation Committee and the Public Art Committee
5. Preparation for the Built Environment Standard to be released in 2012 or 2013
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PART 3: 2011 PLAN ACHIEVEMENTS, INTEGRATED ACCESSIBILITY REGULATION COMPLIANCE AND
PHYSICAL BARRIERS REMOVED
Accessibility Advisory Committee Successes:
Updated Committee’s Terms of Reference
Hosted two successful Open House events on September 19 and 20 with 42 people attending. These events utilized remote real-time captioning for the first time.
Offered updated Emergency Preparedness Guides to public
Provided Feedback on: City of Thunder Bay Strategic Plan Thunder Bay Transit Master Plan Safety and Accessibility during road and sidewalk
construction Draft IAR of the AODA and submitted to Ministry of
Community and Social Services Accessibility of Public Meetings and Events Accessible Formats of documents produced by the City
Participated in: selection of the final local medal bearer for the 25th
Anniversary Rick Hansen Event the Ministry of Community and Social Services Regional
Forum on Accessibility developing customer service tips for the City Voice
newsletter for staff Urban Design Guidelines Workshop meetings with representatives of Engineering and Transit
Division to raise awareness and voice issues a meeting with Persons United for Self Help (PUSH)
Northwest representatives to build working relationship and discuss issues
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Built Environment Sub-committee:
Toured the Waterfront development and provided feedback as well as guidance on automated door button placement. Provided report to the Waterfront Development office and the architect.
Reviewed four Site Plan Controls
Reviewed 6 plans for City-owned facility renovations and new builds including the new Mary J. L. Black Library
Reviewed plans for Thunder Bay Consolidated Courthouse
Additional Corporate Accessibility Successes:
Responses to Concerns
Responded to more than 44 accessibility concerns from the public.
Centennial Park Installed barrier free washrooms in Chalet.Inclusion Services
Supported 179 adults with disabilities in City of Thunder Bay recreation programs and activities for a total of 6,845 participant hours.
PAL Cards Issued 134 Personal Attendant for Leisure (PAL) Cards which allow a support worker of a person with a disability free entry when providing support
Junior Inclusion Services
Provided 109 children and youth with disabilities for a total of 3,494 hours of support in City of Thunder Bay recreation programs
City Hall Included accessible counter and power door operators with interior renovations of Office of the City Clerk and Legal Services offices.
Thunder Bay 55 Plus Centre
Completed exterior upgrades including accessible curb, walkways, ramps and new stairs.
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Canada Games Complex
Renovated front lobby including new accessible counter and power door operators.Accessibility improvements made to parking lot.Added more accessible fitness equipment.Removed some of the exercise equipment in the Cardiac Rehab Room to create more space for those needing to transfer into equipment.Added a “Sit and Be Fit” for those with mobility issues.
Sir Winston Churchill Community Pool
Added a lift for pool and a large changing table in the birthday party room.
Widnall Pool Added a railing to assist people entering and exiting the pool.
Victoriaville Civic Centre
Incorporated an accessible lowered counter in interior renovations to Development Services Office.
EMS Headquarters
Accessible design has been incorporated throughout the design of the new EMS Headquarters building.
Port Arthur Arena Added more disabled parking spaces.
Zoning By-law New Zoning By-law and new accessibility standards are now in effect.
Accessible PDF Documents
The Corporation upgraded to Office 2010 which provides the ability to create accessible PDF documents from Word. Instructions were provided to staff on how to make documents accessible.
Grace Remus Child Care Centre
Installed railings on outdoor stairway leading to playground area.
Accessibility Sidewalk Ramping
Constructed 28 sidewalk ramps at the following intersections where a barrier to access existed:
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S/W corner 205 Shuniah Bay N/W corner 209 Shuniah Bay N/E corner 150 Huron Cr. N/W corner 224 Huron Cr. S/E corner 253 Huron Cr. N/E corner 116 Huron Cr. Castlegreen & Superiorview Superiorview, Coady, (2) Superiorview, Coady to Wardrope (5) N/E corner Brant & Hastings S/E corner Brant & Hastings Peel & Brant S/E corner of Connolly & McLaughlin West side of Brodie @ Victoria (south
entrance to Victoriaville Mall) S/E and S/W corners of Donald &
Brodie West side of Brodie @ Victoria (north
entrance to Victoriaville Mall, CIBC entrance & south of Victoria)
S/E corner of Donald & Archibald S/E and S/W corners of Ford & Amelia S/W corner of Brown & Christina S/E, N/E and N/W corners of Brown &
Isabella N/W corner of Isabella and Oakwood S/E Ridgeway & Selkirk West side Selkirk at Ridgeway (beside
Vickers Park)All new ramps are marked with a texture to alert people that they are at an intersection.
Specific Trip Hazard RemovalProgram
Completed 33 projects on the following streets to remove trip hazards and barriers to accessibility caused by heaved and sunken sidewalk slabs to provide a safer and more uniform walking surface.
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Beverly Secord First, 421 Emerald Ravenwood Winnipeg Darwin Crt Darwin Crs Windemere North, 153-159 Shuniah, 90 Wasco Chercover Walnut, 2218-2226 Humber Syndicate North, 821 Syndicate North, 844-852 Frederica, 1402-1410 Riverview Churchill
Grinding Sidewalk Locations James – Ryerson to McGill Rupert – John to Red River Summit – John to Red River High – John to Red River Ambrose Ridgeway, 408 Brittany, 431 Ridgeway, 1422 N/E corner of Piccadilly & Brittany S/W corner of Victoria & Lillie Secord, 151 Rockwood, 173 S/W corner of Fitzgerald & Algoma
Capital Sidewalk Rehabilitation
All existing sidewalks rehabilitated or hollow walks replacements are constructed to
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Program Engineering Standards to provide a safe uniform walking surface which incorporate barrier free ramps at each intersection. Each new sidewalk ramp is marked with a texture to alert people that they are at an intersection. Completed the following 71 projects (with number of ramps in brackets):
McComber & Hinton (2) N/W corner Shuniah & Huron (2) S/W corner Shuniah & Huron (2) Shuniah & Agnes (1) Shuniah & Clayte (2) Cumberland & Red River (4) Brock & Heath (1) Brock & Brown (2) Francis & Brown (1) Mary & Home (1) McIntosh & Connolly (2) McIntosh & Christie (2) Brodie & William (1) Athabasca & Atlantic (1) Gibson & Algoma (1) Hester & High (2) Peter & River (2) Queen & High, 4 corners (6) Queen & Lamont (2) Queen & Ontario (3) Winnipeg & Queen (4) Winnipeg & Markland (4) Walsh & Leland (1) Walsh & Mountdale (2) Wiley & Southern (1) Brodie & Donald (2) Brodie & Arthur (3) Algoma & Bay (2) Algoma & Dufferin (2)
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Algoma & Wilson (1) N/W Algoma & Ambrose (1) N/E Algoma & Ambrose (1) Valley & Masters (1) Pioneer & Wyndale (2) Pioneer & Jameson (2) Sherwood/Pioneer/Valley intersection
(2)Audible Pedestrian Crossing Program
Audible pedestrian crossing signals were installed at the intersection of Red River Road and Cumberland Street.
Special Olympics Thunder Bay Police Service led the organizing of the 2011 Special Olympics Ontario Winter Games in January.
Thunder Bay Experience Guide
The Tourism Division included information on local resources for visitors with disabilities in the 2012 Experience Guide.
In addition to the 2011 plan achievements which are outlined above, the 2011 Integrated Accessibility Regulation requirements have been met as outlined below.
Compliance Schedule:
Sections 81-87 of the IAR outlines the consequences of not complying with the AODA, 2005 along with the detail on the severity of non-compliance and associated fines.
Required as of July 1, 2011: Compliance Met:
Part Requirement(section of IAR)
Compliance Detail
Transportation Standards
Non-Functioning Accessibility Equipment (35)– If accessibility
Process in Place
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equipment (e.g. ramp) breaks Transit must make reasonable accommodations for users of the equipment.Transition, Existing Contractors (39)– If contracts to purchase inaccessible buses were in place on June 30, 2011 they were able to be honored.
Not applicable as no such contracts existed.
Transition, Existing Vehicles (40)-there was no requirement to retrofit inaccessible vehicles in place as of July 1, 2011. If they are retrofitted they have to comply with the IAR sections 53 and 62.
Not applicable as City Transit fleet was already accessible and improvements continue to be made over and above the AODA requirements.
Fares (46(1))-Transit cannot charge a higher fare for riders with disabilities, but they can charge a lesser fare.
Equal fee charged, or a lesser fee optional for people with disabilities
Storage of Mobility Aids, etc.(48(4))-Transit cannot charge a fee for the storage of mobility Aids
No Fee charged for storage of mobility aids
Pre-boarding Announcements (51(1))–Transit must, upon request, provide pre-boarding verbal
Automatic Vehicle Announcement (AVA) system provided. Gives an audio and visual
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announcements of route and stop information.
display of stops, and other pertinent information. Information also available verbally from Transit Operator while boarding.
On-board Announcements (52(1))–Transit must ensure that there are verbal announcements of all destinations and routes stops while the bus is on route or being operated
Automatic Vehicle Announcement (AVA) system provided. Gives an audio and visual display of stops, and other pertinent information.
Transportation Standards (Duties of Municipalities and Taxicabs)
Duties of municipalities, taxicabs (80(1))–municipality must ensure that owners and operators of taxicabs don’t charge an additional free to riders with disabilities or for storage of mobility devices.
No additional fee charged for riders with disabilities or for storage of mobility aids
Report on Customer Services Regulation 429/07:
The City was required to be Compliant with this Regulation on January 1, 2010 and met this deadline. Compliance was reported to the Ministry of Community and Social Services as required in March, 2010. Compliance includes:
- Policies and procedures on providing goods and services to people with disabilities in the areas of:o Accessibility Policy incorporating dignity, independence
integration, and equity
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o Use of service animals and support personso Notice of temporary disruptionso Provision of a feedback process for the public to submit
concerns about accessibilityo Use of assistive devices
- Training on Accessible Customer Service is provided which includes all content required under this Regulation o All City staff complete 1.5 hours of Accessible
Customer Service Training as part of the 1.5 day Corporate Orientation.
o All volunteers and contractors with the City are required to complete the “May I Help You?” Handbook on Accessible Customer Service.
o Training is being reinforced with articles in the City Voice (staff newsletter) on accessible customer services and barriers to accessibility.
- All policies and procedures are available on the WCAG 2.0 Level AA accessible City website
- Customer Service Regulation implementation to be reviewed in 2012
PHYSICAL BARRIERS REMOVED FOR FACILITIES(2007 to 2011)
(Washrooms, Automatic Doors, Ramps)
Washroom and Ramp Projects Completed:Chapples Golf Course washrooms
Chippewa Park R.V. Park washrooms/ramp
City Hall washroomsFort William Stadium washrooms
Vale Community Centre Volunteer Pool family change
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washrooms roomWaverley Library washrooms
Automatic Doors Installed:
Chapples Golf CourseNorth McIntyre Community Centre
Oliver Road Community Centre Port Arthur ArenaSouth Neebing Community Centre (rink shack) Vale Community CentreVickers Heights Community Centre
Projects to be Completed:
ConservatoryPartly complete – external door done
Current River Arena automatic doors Completion in 2012Current River Community Centre automatic doors Completion in 2012Delaney Arena automatic doors Completion in 2012
Delaney Arena washroomsTo be incorporated in future renovation
Grandview Arena automatic doors Under reviewHeath Pool ramp Under reviewJackpine Community Centre Under reviewMountainview Cemetery washrooms Part of 2012 facility upgradeMunicipal Golf Course automatic doors Under reviewMunicipal Golf Course washrooms Not feasible at this timeNorth Neebing Community Centreautomatic doors Under reviewOliver Road Community Centre washrooms Not feasible at this timeStrathcona Golf Course automatic Under review
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doorsStrathcona Golf Course washrooms Not feasible at this timeThunder Bay 55 Plus Centre – automatic back door Completion in 2012Volunteer Pool Community Centre automatic doors
Not feasible – no elevator to get to community centre
West Arthur Community Centre automatic doors Completion in 2012Widnall Pool automatic doors Not feasible at this time
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PART 4: CITY OF THUNDER BAY2012 ANNUAL ACCESSIBILITY PLAN
The Accessibility Advisory Committee is involved in this plan by:
a) Developing the annual work plan for the Committee;b) Providing input and advice into the development of the 5 year
Corporate Accessibility Planc) Assisting with garnering community feedback on the 5 year
Corporate Accessibility Plan. This will include hosting at least one Open House event
d) Reviewing plans for new City-owned buildings, major renovations to City-owned buildings and site plan controls
e) Providing on-going feedback regarding the accessibility of City facilities, programs and services
Networking:
To help stay informed regarding best practices in the area of accessibility, the City will continue to be an active member of the Ontario Network of Accessibility Professionals and Accessible Thunder Bay. In addition to the City, Accessible Thunder Bay includes representatives from Thunder Bay Regional Health Sciences Centre, St. Joseph’s Care Group, Thunder Bay Catholic District School Board, Lakehead Public Schools, Lakehead University and Confederation College.
ACTION ITEMS FOR 2012
1. Create and Implement a Multi-year Accessibility Plan for the Corporation:
The AODA 2005 requires municipalities to have a multi-year Accessibility Plan in place by January 1, 2013. The preparation of the City of Thunder Bay’s 5 year plan will include:
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significant involvement, leadership and input from the Accessibility Advisory Committee
an accessibility audit of City-owned and operated facilities extensive community consultation
2. Comply with Legislated Standards:a) Newly Legislated Requirements as of January 1, 2012:Part Requirement
(section of IAR)City’s Compliance Action
Information and Communication Standards
Emergency Procedure, Plans, or Public Safety Information (13) – This information must be available to the public in an accessible format or with appropriate communication supports upon request.
Available on City’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA accessible website. 72 Hour Guide for people with disabilities and general population available in accessible formats at City Hall and on City’s website.
Employment Workplace Emergency Response Information (27)–accommodation of emergency response needs for staff with disabilities must be made.
Included in Facility Emergency Plans and on City’s WCAG 2.0 Level AA accessible website.
Transportation Availability of Information on Accessibility Equipment (34)– Transit must make available to the public
Information on Accessibility Equipment (e.g. ramps, AVA) Available on buses available on City’s
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information on the accessibility equipment on their buses. Must be available in accessible format upon request.
WCAG 2.0 Level AA accessible website and from Transit office.
Emergency Preparedness and Response Policies (37)– Transit must have emergency policies for people with disabilities in place and make them available to the public in accessible format upon request.
Policies in place and available from Transit office.
General Responsibilities (44)–Transit Operators must deploy ramps on request, ensure enough time to board, assist with storage of mobility aids, allow travel with a medical aid (e.g. oxygen supplies)
Process in place for deployment of ramp, time for boarding, assistance with devices, travelling with medical aid.
Transit Stops(44)– requires that accommodation is made if Transit Stops are not accessible. Drivers are to drop off and pick up riders at the nearest accessible
Process in place for accommodation with boarding and deboarding at transit stops.
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area to the stop.Storage of Mobility Aids(48)-Transit must ensure storage of mobility aides within reach of the users
Space available in courtesy and priority seating areas for storage of mobility aids.
Courtesy Seating(49)-Transit must ensure clearly marked courtesy seating for riders with disabilities and it shall be located as close to the entrance as possible. Signage must be in place to identify seating and to notify that other users other than riders with disabilities if it is to be used by a rider with a disability. A communication strategy must be developed to notify users of this seating.
Courtesy and Priority seating areas in place. Communication Strategy to be implemented.
Transportation Standards (Duties of Municipalities and Taxicabs)
Duties of Municipalities, taxicabs (80(2), 80(3)) –municipality must ensure that owners and operators of taxicabs place vehicle registration and identification
Registration and identification information on rear bumper and inside the vehicle. Registration in vehicle provided in large print as an accessible format.
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information on the rear bumper of the vehicle, and that this information is available in taxicab in an accessible format.
b) Others: Update the Corporation’s Accessible Meeting Checklist and
create list of accessible meeting sites
Corporate Information & Technology Plans to:I. Investigate options to improve accessibility of City website
for users of assistive technologies such as screen readers. Currently meeting the accessibility legislation as it currently exists.
II. Include the ability to resize the fonts to improve screen readability in future custom built internal applications (e.g., Tax Inquiry System)
III. Further explore accessible mapping technologies for those using assistive technologies
Accessibility awareness training will continue to be included in the corporate orientation provided to all new City employees, Board members, volunteers and contractors. Evaluations indicate that employees are very satisfied with the training and have found it helpful in understanding accessibility issues and the needs of people with disabilities. The training will be regularly evaluated.
3. Remove Barriers:a) Continue to remove barriers from existing facilities and
infrastructure as identified in the City’s previous plans in addition to others that are identified including washroom renovations, ramps and automatic door openers
b) Continue to remove barriers from City services and programs
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c) Continue Accessibility Sidewalk Ramping Program to upgrade or install new sidewalk ramps at intersections where a barrier to access exits. The Roads Division will work with the Accessibility Advisory Committee, PUSH and other groups and individuals who identify areas of concern. All new ramps are marked with a texture to alert those with visual impairments that they are at an intersection
d) Continue Lift and Level Program and Trip edge removal program to remove trip hazards and barriers to accessibility caused by heaved and sunken sidewalk slabs, which provide a safer and more uniform walking, surface to all citizens of Thunder Bay.
e) Continue program to install audible crossing signals at pedestrian crossings at signalized intersections. Roads Division staff consults with the Accessibility Advisory Committee, the CNIB and other groups and individuals to determine where this technology should be strategically placed to maximize it effectiveness for people with visual impairments.
f) The Parks Division plan to make the children's play structure area at Marina Park accessible by removing the existing sand surface and replacing with Fibar Engineered wood mulch, a surface considered compliant with the Americans with Disabilities Act, 1990. (There is not yet an Ontario standard in place). Secondly, access connections to the play area will be improved on the south side of the playground by connecting a walkway from the existing concrete sidewalk to the play area, and on the north side of the playground by resurfacing and improving the layout of the existing unit paving walkway.
g) Improve accessibility at Chapples Park Field 4 to allow for accessible travel from grand stand area to washroom building
h) Install new railing for people entering and exiting Dease Pooli) Ongoing plans to upgrade the Thunder Bay Transit office
located at 570 Fort William Rd to meet standards. Interior doors are narrow. Customer counter is too high.
j) Phase I Upgrade and rehabilitation of the Grace Remus Child Care Centre playground and structures to improve accessibility for children with diverse abilities.
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4. Prevent Barriers:a) The Built Environment Working Group of the Accessibility
Advisory Committee will continue to review design plans for new City-owned buildings and major renovations and comment on site plan controls.
b) A representative of the Accessibility Advisory Committee will participate in corporate initiatives including the Active Transportation Committee, Walkability Sub-committee and the Public Art Committee.
c) The Development Department plans to incorporate accessibility components and standards into Urban Design Guidelines being developed for the entire City.
d) Facilities & Fleet Department plans to incorporate accessible counters, power door operators, assisted listening systems, accessible washrooms, ramps and more when completing interior renovations to Victoriaville Civic Centre and the former BMO Building in Victoriaville (which is becoming a City office).
e) Incorporate accessible design throughout the Mountainview Cemetery Office Building for staff and public use
5. Prepare for Release of Built Environment Standard:a) Complete an audit of City facilities
6. Others:Expand accessibility information in the Thunder Bay Experience Guide for tourists and others with disabilities
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PART 5: REVIEW & CONSULTATION PROCESS
City Council approved the representation and appointed members to the Accessibility Advisory Committee. The mandate of this Committee is to advise City Council on the development and implementation of the annual Municipal Accessibility Plan and advise Council on issues relating to citizens with a disability. The Accessibility Advisory Committee consists of one representative from each of the following stakeholders:
Culturally Deaf (2 representatives; one is non-voting) Hard of hearing and deafened Mental Illness Mobility Developmental disability Visually impaired and blind Brain injured Senior with a disability Deaf Blind Parent/guardian of a child/youth with a disability Citizen at large Service agency with mandate/responsibility for persons with a
disability Caregiver to a person with a disability Learning disability Speech impairment City Councillor
Members of the Accessibility Advisory Committee:
Tessa Soderberg (Chair)Christine Auger (Vice Chair)Sharon Bryenton John DuncansonKaren HigginsonDarren LillingtonMaurice R. Rubenick
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Randy SponchiaAmy VaillantJohn Robert WheelerCouncillor Rebecca Johnson
The Accessibility Advisory Committee is supported by the following members of Administration:Dana Heinrich (Recreation & Culture)Stephen Holloway (Recreation & Culture)Gordon Stover (Office of the City Clerk)
The Administrative Accessibility Committee provides input for the annual Municipal Accessibility Plan. The Administrative Accessibility Committee is made up of representatives from City Departments and the following Outside Boards and Commissions of the City of Thunder Bay.
Departments: Phone # (Area Code 807)
City Manager’s Office Lorraine MacPhail 625-3866– Human Resources
City Manager’s Office Sheelagh Hendrick 625-2236– Office of the City Clerk (Marcy Vallelunga-acting)
Community and Emergency Caroline Cameron-Fikis 684-2853Services – Homes for the Aged
Community and Emergency Dana Heinrich 625-2419Services Stephen Holloway 625-6220– Recreation & Culture
Development Services Decio Lopes 625-2552– PlanningDevelopment Services James Coady 625-3491– Parking Authority
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Facilities and Fleet Roberta Tait 684-2866– Construction/RenovationServices
Facilities and Fleet Jonathan Hendel 684-2190–Transit
Finance and Corporate Jeannette Belluz 625-2987Services– Corporate Information & Technology
Community Greg Hankkio 625-2102–Thunder Bay Fire & Rescue
Infrastructure and Operations Brad Adams 684-2408–Roads
Affiliated Outside Boards and Commissions:
Thunder Bay District James McMahon 766-2111 ext 4006Social Services Administration Board
Thunder Bay Public Jesse Roberts 624-4203Library
Review Process
The Accessibility Advisory Committee and the Administrative Accessibility Committee will continue to meet with related service agencies in Thunder Bay to monitor the progress of the Plan.
The Administrative Accessibility Committee will meet regularly to review the Plan’s progress and to determine that barrier-removal and barrier-prevention strategies are implemented effectively. Recommendations will be brought forward by the Accessibility Advisory Committee.
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PART 6: THE CITY OF THUNDER BAY MUNICIPAL OVERVIEW & ORGANIZATION STRUCTURE
The City of Thunder Bay was created on January 1, 1970. Thunder Bay amalgamated the neighbouring cities of Fort William and Port Arthur and the adjacent Townships of Neebing and McIntyre. The City of Thunder Bay covers a total area of 323.5 km² along the shores of Lake Superior.
Since amalgamation, developments such as Lakehead University, Confederation College, and the reconstruction of Fort William as it existed in the early 1800’s have increased the community profile as an education centre and tourist destination. More recently, exciting developments in health, including the new Northern Ontario Medical School and the new Thunder Bay Regional Health Sciences Centre have further enhanced the community’s profile.
Thunder Bay is culturally diverse and geographically large with varied streetscapes, business centres, downtown shops, beautiful parks, and tree-lined neighbourhoods. Thunder Bay is a medium-sized City with big city amenities such as a full-time symphony and an international airport. This port city is the hub of regional activity and services.
City Services
The City of Thunder Bay is responsible for the delivery of the following direct services:
City Manager’s Office:City Clerk’s Office, Corporate Communications & Strategic Initiatives, and Human Resources
City Solicitor & Corporate Counsel
Community & Emergency Services:Aquatics, Community Recreation Programs, Special Events, Culture, Services for People with Disabilities, Older Adult
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Centres, Community Centres, Golf Courses, Marina, Child Care Centres, Homes for the Aged, Superior North Emergency Medical Services, and Thunder Bay Fire Rescue
Development Services:Building, Licensing & Enforcement, including Animal Services, Planning, including Committee of Adjustment, Realty Services, Parking Authority
Facilities and Fleet:Management of Capital Building projects, asset management, energy management, operations and preventative maintenance of Corporate Buildings and Fleet of Vehicles and Equipment and Transit
Finance & Corporate Services:Accounting & Budgets, Revenue, Materials Management, Corporate Information & Technology, and Court Services
Infrastructure & Operations:Central Support, Engineering, Environment, Roads, Parks
Affiliated Boards & Commissions:Lakehead Region Conservation Authority, Thunder Bay Community Economic Development Commission, TBayTel Municipal Service Board, Parking Authority,Thunder Bay Community Auditorium, Thunder Bay District Health Unit Board of Health, Thunder Bay District Social Services Administration Board, Thunder Bay Police Services, Thunder Bay Hydro Corporation Board, Thunder Bay Hydro Electricity Distribution Inc. Board, Thunder Bay Public Library, Victoriaville Board of Management
CITY MANAGER’S OFFICE
The City Manager’s Office is responsible for administering the City’s eight departments, developing Corporate policy, and providing advice to Council about City organization and operating procedures. The City Manager also acts as
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department head for Corporate Communications and Strategic Initiatives, Human Resources, and the Office of the City Clerk.
Divisions: Corporate Communications & Strategic Initiatives Human Resources Office of the City Clerk
Corporate Communications & Strategic Initiatives
The Corporate Communications & Strategic Initiatives Division develops and implements communication strategies and plans consistent with the corporate vision, corporate identity, and the role of municipal government. The Division provides in-house strategic communications consultation and services to internal clients, both directly and through the Corporate Communications Network, which brings together communicators from across the Corporation.
Highlights: Communications planning Media relations services Manage communication resources
o My TBay, report to citizenso City Voiceo e-Newso Internet/Intranet Development
Major Issues Souvenirs
Human Resources
The Human Resources Division exists to provide high quality services consistent with our customers’ needs relative to people management. In doing so, Human Resources guides, supports, and monitors the Corporation in its endeavors to manage employees effectively.
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Highlights: Administers legislation requirements Manages recruitment, labour relations, compensation &
benefits, and training and development Promotes a healthy workplace Maintains official workplace records of employees of the
Corporation Implements a Corporate-wide safety management
program and coordinates occupational (health &) safety issues
Office of the City Clerk
The Office of the City Clerk is responsible for maintaining the administrative, as well as the legislative requirements necessary for a City Council and a municipal corporation to function.
Highlights: Provides civic information Administers municipal and school board elections Administers the Municipal Freedom of Information and
Protection of Privacy Act Maintains corporate policy manual and the corporate by-
law & report systems Provides committee support for community committees
such as HAC, Arts & Heritage, Sister Cities, etc. Provides Aboriginal liaison services Provides Court of Revision for local improvements Informs on office protocol Provides secretarial services for proceedings of Council,
Committees and Police Services Board Provides records management/archives Maintains vital statistics/assessment records Provides Council services and support for Ward meetings Provides marriage services Provides lottery licensing services Provides the services of Commission of Oaths
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CITY SOLICITOR & CORPORATE COUNSEL
City Solicitor & Corporate Counsel provides legal representation and risk management services to the City of Thunder Bay, its Council, administration, staff, and related boards and agencies (as expressly assigned) on matters relating to the City’s business and operations.
Highlights: Provides general day-to-day legal advice to the City, its
Council, administration, and staff in matters requiring legal interpretation or questions arising from new or revised legislation
Provides legal advice, conducts title searches, prepares documents, and provides representation with respect to real estate transactions, including expropriation
Reviews and prepares municipal contracts, reports, documents, and by-laws
Provides legal advice and representation with respect to claims the City has against others
Provides representation at courts and tribunals, as required
Liaises with external legal counsel retained from time to time
Provides legal advice and representation with respect to development matters, including official plans, zoning by-laws, development agreements, Ontario Municipal Board hearings, and site plan control
Manages claims against the City Monitors, reviews, approves, and reports to Council for
instructions with respect to settlements of actions or disputes
Prosecutes individuals and corporations pursuant to the Provincial Offences Act and for violations of municipal legislation
Oversees and makes recommendations related to the City’s insurance needs
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Provides corporate risk management for all areas, excepting occupational health & safety
Provides services of a notary public and commissioner of oaths to members of the public
COMMUNITY & EMERGENCY SERVICES DEPARTMENT
The Community & Emergency Services Department strives to better service the community of Thunder Bay by combining health, social, cultural, recreational programs, services, and facilities, as well as emergency services under one umbrella.
Divisions: Administration Waterfront Development Financial & Administrative Services Recreation & Culture Homes for the Aged Golf Services Tourism Emergency Medical Services Thunder Bay Fire Rescue
Recreation & Culture Division
The Recreation & Culture Division’s primary goal is to provide a basic level of service by providing opportunities which everyone can access and where benefits are far reaching and long term - both for the individual and community. These programs and services focus on the shared management and ownership of resources.The Division operates from a strong belief in a community development approach to its work. Although some programs and services are directly provided by the Division, the majority are provided in partnership with the community. The Division collaborates and cooperates with community groups in the planning and development of recreation opportunities.
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The core areas address key community issues and concerns, for example, the need to:
• ensure positive opportunities for youth and increase youth participation in active, healthy lifestyles;
• enhance the quality of life and access to opportunities for people with disabilities;
• strengthen community identity and develop a sense of place and pride;
• provide positive role models and develop community leadership; and
• provide opportunities for people of all ages to participate in recreation.
Highlights: Culture Older Adult Programs and Services (two older adult
centres) Child & Youth Programs Fitness and Wellness Volunteer Management Services for People with a Disability and Municipal
Accessibility Planning Sir Winston Churchill Community Pool and Volunteer
Pool, Outdoor Pools, the Boulevard Lake and Chippewa Park Waterfront
Physician and Healthcare Professionals Recruitment and Retention
Events/Festivals Community Centres Canada Games Complex Municipal Child Care Centres
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Golf
The Golf Services Division operates 45 holes of golf and one driving range at three locations throughout the City. The City’s golf courses are used by individuals of all ages, abilities, and skill levels. The Division also operates a golf development program for adults and youth throughout the spring and summer months.
Highlights: Chapples Golf Course (18 holes) Chapples Driving Range Municipal Golf Course (9 holes) Strathcona Golf Course (18 holes) Golf Development Programs
Homes for the Aged
The Homes for the Aged Division operates three long-term care facilities: Grandview Lodge, Dawson Court, and Pioneer Ridge and two community outreach programs: Meals on Wheels and Jasper Place support services program. The Homes Division is committed to the journey towards excellence in care and services to seniors.
Highlights: Nursing Nutrition & Food Services Housekeeping and Maintenance Life Enrichment and Activation Meals on Wheels Jasper Support Program Laundry Finance & Administration
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Tourism
The Tourism Division strives to establish Thunder Bay as a premier vacation destination and gateway to the tourism experiences of the region. The Division operates the Terry Fox Information Centre.
Highlights: Leisure Tourism Marketing Meetings and Convention Marketing Visitor Services including travel information and fulfillment
support through the Terry Fox Centre (year-round) and the Pagoda (seasonal)
Travel Trade and Group Tour Product Development and Marketing
Media Relations Coordination and Hosting of Media and Industry
Familiarization Tours Sport Tourism Marketing Product Development and Management Industry Education Support
Superior North Emergency Medical Services
Superior North Emergency Medical Services (EMS) provides comprehensive and cost effective ambulance/emergency care to the citizens of the District of Thunder Bay. Its objectives are to provide quality patient care within the five fundamental principles of accessibility, integration, seamlessness, accountability, and responsiveness. To this end, EMS will work to maintain/exceed legislative response times, expand training opportunities for paramedics, and continue to provide effective and efficient professional emergency care to our citizens.
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Thunder Bay Fire Rescue
Thunder Bay Fire Rescue provides the citizens of Thunder Bay with a highly trained emergency service, which is capable of handling various emergency situations ranging from the following: fire suppression; emergency planning; auto extrication; hazardous materials; industrial accidents; medical assistance; and high/low angle, water/ice, and confined-space rescue. Fire Rescue also delivers fire protection to the fifty-two square mile Fort William first Nation Reserve. The Fire Rescue includes a Fire Prevention and Investigation Division, which inspects mercantile and residential buildings, and provides public education and fire investigative services to the community. The Mechanical Division is responsible for the maintenance and repairs of the Fire Rescue fleet which includes all apparatus from road vehicles to off-road and water craft. The Training and Administration Divisions provide support to all divisions within the Thunder Bay Fire Rescue.
Highlights: Operates eight fire stations Emergency Planning – Community Emergency
Management Coordinator (CEMC) Level II Provincial CBRN (HAZMAT) Response Team Tiered Response – Medical Response with Defibrillation Total alarms - 7,181 (2007) In-service Inspections – Home Inspections 3696 Prevention Inspections – 2804 Smoke Alarms Installed – 1263; batteries replaced 397
DEVELOPMENT SERVICES DEPARTMENT
The Development Services Department focus is on facilitating development initiatives designed to attract visitors and investors to the community, and administering regulatory functions that maintain the quality of life and make the community attractive to residents, visitors and investors.
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Divisions: Building Licensing & Enforcement, including Animal Services Planning, including Committee of Adjustment Realty Services Parking Authority
While each Division has a specialized area of expertise, cross-functional teams are in place to manage projects.
Staff from the various divisions work together to manage development projects. Teams are established to reflect the needs of individual developers in an effort to provide a coordinated approach and enhanced service.
Building
The Building Division provides information and guidance to the public relative to construction related matters and is responsible for enforcement of the Ontario Building Code through the review of construction plans prior to the issuance of a building permit, the inspection of construction projects, and the issuance of orders and laying of charges where voluntary compliance is not forthcoming. In addition, the Building Division provides Building Inspection Certificates, which are required by most lawyers handling real estate transactions.
Licensing & Enforcement
The Licensing & Enforcement Division is responsible for the enforcement of most Municipal By-laws including the Zoning By-law and the Property Standards By-law. This Division also administers the Police Services Board By-laws. This Division receives and reviews applications and related financial reports for business licenses. The City's Animal Services falls within the Licensing & Enforcement Division and provides animal control services in compliance with Municipal By-laws and other legislation. The Animal
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Services Section encourages responsible pet ownership and participates in community programs to reinforce its mandate.
Planning
The Planning Division provides information and guidance to the public relative to planning related issues and is responsible for land use planning functions including updating the Official Plan and Zoning By-law, and processing amendments to these documents. The Division also processes subdivision/condominium applications and prepares and negotiates Site Plan Agreements, Development Agreements and Notification Agreements. The Committee of Adjustment falls within the Planning Division and is responsible for processing minor changes to the Zoning By-law and has the authority to grant land severance. The Planning Division's Mapping Section is responsible for maintaining the City's digital parcel, topographic and orthophoto mapping, as well as the City's air photos and municipal address database.
Realty Services
The Realty Services Division manages the City's property holdings and provides services such as property acquisition and development, sales and leases, public street and lane transactions and miscellaneous property administration.
Parking Authority
The Parking Authority operates and maintains a one-thousand and six-hundred (1,600) on and off-street parking meter system, fifteen (15) surface parking lots and two (2) parking garages complete with automated revenue collection systems. It also administers parking enforcement services throughout the City, including the downtown cores and residential areas.
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The Parking Authority promotes reasonable motorist compliance to a variety of parking restrictions established for traffic safety, traffic flow, street maintenance, parking turnover and residential convenience reasons.
Highlights: Two parking structures 1330 on-street parking meters 300 off-street parking meters (8 surface lots) 7 long-term parking off-street lots
FACILITIES AND FLEET DEPARTMENT
The Facilities and Fleet Department is responsible for the sustainable and strategic life cycle management of the Corporation’s facilities and fleet portfolios and a consultative role in Outside Boards and Agencies.
The Department leads environmental stewardship and energy conservation programs in the Corporation and serves as a role model in the community at large. It administers preventative maintenance, life safety, and training/education programs and manages strategic asset renewal/energy audit programs and capital works projects for all Corporate buildings/fleet; leads teams of professionals in the design construction and commissioning of new construction and facility re-development/revitalization projects for the Corporation, outside boards and agencies, regional boards and projects in regional municipalities.
Divisions: Administrative Services Facility Services Construction/Renovation Services Fleet Services Transit Division
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FINANCE & CORPORATE SERVICES DEPARTMENT
The Finance & Corporate Services Department exists to provide financial leadership and support to ensure the long-term sustainability of services to the public. The Department manages the financial affairs of the Corporation, including the development of effective control measures for the protection of the City’s assets and resources; the maintenance of the City’s books of accounts; financial planning including fiscal policy recommendations, budgeting, and debt administration; the acquisition of materials, supplies, and services for all City departments; and the evaluation, integration and support of innovative technology solutions.
Divisions: Accounting & Budgets Revenue Supply Management Corporate Information & Technology Internal Audit & Continuous Improvement.
Highlights:The vision is to continue to be on the leading edge, within available resources in: Professional Excellence Customer Service Business Practices Employee Satisfaction
Accounting & Budgets
The Accounting & Budgets Division is responsible for the payment of goods and services to City suppliers and contractors, banking, accounting and financial functions for the City of Thunder Bay.
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Highlights: Provide financial statements and reports Banking for the general, reserve, and trust-fund accounts Investment of short-term funds Accounting for municipal departments and enterprises Input and maintenance of financial information systems Debt analysis, studies, and record keeping Subsidy applications for various federal and provincial
grant programs The Ontario Home Renewal Program – accounting and
administration Accounts payable cheque processing Goods and services tax and provincial sales tax
processing Report on remuneration of expenses paid to members of
City Council and Council appointees to local boards and other bodies
Capital and operating budgets The Employee Suggestion Program Status reporting/variance control The Financial Assistance Program
Revenue
The Revenue Division is responsible for the billing and collecting of the following revenues: taxes, water, general accounts receivable, cashiering, and Provincial Land Tax Administration on behalf of the Province of Ontario.
Highlights: Provide tax billing and collecting as governed by the
Ontario Municipal Act, 2001 Water billing and meter reading under the authority of the
Public Utilities Act Sewer rate billing as a percentage of the water bill to raise
funds for capital improvements to sewage works including secondary treatment facilities
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General accounts receivable collection on behalf of all City departments
Cashiering, which includes the receipt, control, balancing, and depositing of payments
Update of accounts for tax, telephone, water, general receivable, and general hydro accounts paid to the City
Control of payments of utility accounts received from depots throughout the City
Provincial Land Tax Administration on behalf of the Province of Ontario
Supply Management
The Supply Management Division is responsible for providing centralized purchasing for all City departments. Tenders, contracts, proposals, and consulting services are processed in accordance with Chapter 187 of the City of Thunder Bay Municipal Code, which governs the procurement of good and services and the disposal of surplus goods.
The Stores Section operates four stores areas, providing centralized stocking and control of inventory items common to multiple City departments. The section also operates two weigh scales to provide weighing services for City departments for the receipt of materials which are both invoiced and issued by weight. Refuelling facilities are provided at seven different locations to accommodate all City vehicles. Courier services provide internal mail delivery and postal services for all City departments.
The Printing and Graphics Section handles a wide variety of in-house printing needs. Graphic services handles a range of services from forms, layout and design, civic promotional brochures, book covers, report material, charts and graphs to business cards. Camera-ready art work is also offered to all City departments.
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Highlights: Continually work with departments to develop quality bid
documents that will attract competitive bids from reputable suppliers, and continue to work with other public agencies in the City of Thunder Bay through the local purchasing consortium to obtain economies of scale on purchases
Provide competitive and cost-effective graphics, printing, and duplicating services for all City departments and several outside tax-supported organizations
Maintain appropriate inventory levels so as to minimize stock outs and to reduce inventory carrying costs
Corporate Information and Technology Overview
Vision: Be a leader in providing municipal information technology services that are balanced between business solutions, cost effectiveness, and customer expectations.
Mission: We evaluate, integrate, and support innovative technology solutions that enhance the City’s effectiveness in servicing the individual and corporate citizens of Thunder Bay.
Highlights: Establish strategic IT directions, departmental priorities
and programs, which align to corporate goals and objectives
Ensure that best practice performance-based client-centered service delivery models are designed to enhance and improve services on a continuous basis
Maximize the value of the Corporate owned IT infrastructure, including the development of network architectural design and the implementation of cost effective network solutions
Create and administer the Business Continuance Plan Identify, design, and implement interface solutions for
converging technologies
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Strategically develop, implement, and maintain data management storage, while ensuring data security
Be proactively involved in client strategic and operational planning and project management processes
Identify new and emerging business application solutions, to evaluate and, where beneficial, implement solutions that improve client performance and corporate operational efficiency
Provide technical expertise in designing and developing geographical applications
Court Services
The City of Thunder Bay, on behalf of itself and its municipal partners within the Thunder Bay District, is responsible for the administration of the Provincial Offences courts. Including the following partners: the Town of Marathon; the Townships of Conmee, Dorion, Gillies, Manitouwadge, Terrace Bay, Nipigon, O’Connor, Red Rock, Schreiber, and Shuniah; and the Municipalities of Greenstone, Neebing, and Oliver-Paipoonge.
The Court Services Division is responsible for the provision of court facilities and staff, the administration of the courts, the prosecution of charges and the processing of matters under municipal by-laws and Provincial legislation that proceed through the court, records keeping, and the collection and enforcement of fines imposed in relation to provincial offences and federal contraventions. The Court Services office processes about 25,000 tickets per year with approximately 650 hours of court time scheduled for trials, motions, etc.
Internal Audit & Continuous Improvement
The Internal Audit & Continuous Improvement team provides an independent, objective assurance and consulting activity designed to improve the Corporation’s overall efficiency and
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effectiveness. The Division conducts work in three major areas: performance measurement / benchmarking; audit assignments; and special projects.
Highlights: Lead the Corporation’s benchmarking and performance
measurement initiatives such as OMBI (Ontario Municipal Benchmarking Initiative) and the provincially mandated MPMP (Municipal Performance Measurement Program)
Plan and conducts internal compliance audits and special audits as assigned
Examine, evaluate, and determines the adequacy of the Corporation’s systems of internal control
Conduct operational reviews and feasibility studies in consultation with departmental and divisional managers to improve municipal service delivery
INFRASTRUCTURE & OPERATIONS DEPARTMENT
The Infrastructure & Operations Department is responsible for the planning, operation, and maintenance of all infrastructure and operations assets in the City of Thunder Bay. This includes roads and bridges, street lighting, traffic control, water supply, water distribution, waste reduction, recycling, garbage collection and disposal, sewage collection, sewage treatment, drainage, parks, and all administrative functions.
Divisions: Central Support Engineering Environment Roads Parks
Central Support
The Central Support Division is responsible for the financial management and budget process for the Infrastructure & Operations Department. It also provides a number of other
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support services such as records management and technology transfer.
Highlights: Provide payroll services for over 300 staff in the
Infrastructure & Operations Department Manage the budget and in-year reporting process for the
department Oversee the Eye on the Street program, supporting the
Steering committee and maintaining and reporting on cameras.
Provide school crossing guards at over 40 crossings in the city
Provide technology transfer services for the Department, including specialized systems support and advice for program specific IT projects
Respond to over 8000 calls annually through our 24 hour dispatch service
Monitor, track and report on a $24 Million Capital program
Engineering
The Engineering Division is responsible for the long-range planning, design, construction supervision, and records management for storm drainage systems; sanitary sewage collection and treatment; water supply, treatment and distribution; and roads and bridges.
Highlights: Internal consultant to Infrastructure & Operations
Department Responsible for majority of surveying, designing, contract
administration and inspection for the annual paving and road reconstruction programs, and local sewer and water and road projects
Design and implement traffic control systems
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Establish development standards, administration and monitoring of site control planning, and land subdivision control agreements.
Design and contract administration of street lighting upgrade works
Annual inspection of bridges and culverts
Environment
The Environment Division is responsible to operate the Water Authority and provide sewer and water services to the residents of Thunder Bay
Repair, test, and replace the Corporation’s 34,500 water meters
Sewer and water service connections, construction of new distribution and sewer systems
Water Pollution Control Plant – sewer and sewage treatment (Atlantic Avenue)
Water Treatment Plant (Bare Point & Loch Lomond) Technical and laboratory services
Roads
The Roads Division maintains, inspects, and carries out minor repairs on bridges and roads within the City and boundaries. The winter season’s snow plowing and snow removal, as well as sanding and salting operations provide for safe passage of vehicles and pedestrians in their daily functions. Summer activities include sidewalk maintenance, dust control, roadside maintenance, drainage, bridge repairs, street sweeping, gravel patching, and lane maintenance.
Highlights: Carry out asphalt patching, crack repairs, and general
road maintenance on 850 km of roadway Maintenance and repair of the City’s 440 km sidewalk
network
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Winter operations include snow plowing; snow removal; sidewalk plowing, sanding, and salting
Maintain traffic lights and service street lights Year-round collect and deposit of refuse at the City’s
landfill site Operate bi-weekly blue bag and depot recycling program Permanent household hazardous waste depot
Parks
The planning, design, development, operation, maintenance, and evaluation of the park facilities is the responsibility of the Parks Division. Over 150 sites located throughout Thunder Bay over an expansive area of approximately 4,000 acres. Of this, 1,400 acres are maintained by the Parks Division.
Highlights:
Regional Parks (Chippewa, Centennial, etc.) District Parks (Boulevard, Chapples, etc.) Conservatory Cemeteries Playfield Sites Arenas and Stadia Fort William Gardens Marina Parks Services Parks Planning Urban Forestry Winter Rinks
AFFILIATED BOARDS AND COMMISSIONS
Community Auditorium
At the heart of our community stands the Thunder Bay Community Auditorium, an impressive 1500 seat multi-use performing arts centre. Considered one of the finest concert halls in North America, the auditorium’s acoustics are truly
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exceptional. The Auditorium maintains state-of-the-art sound, lighting and theatre systems equipment to fulfill the range of requirements of local presenters and large touring companies. The Box Office can provide a range of ticketing services for internal and external events. The Auditorium’s Marketing Department is available to assist in promotion of any event as well.
Highlights: Home of the Thunder Bay Symphony Orchestra Present live theatre, dance and music Present Stage Door entertainment (cabaret style) Present education for the arts programming Present children’s programming
In addition to many live performances, several non-performance events also take place each year. The flexibility of the Auditorium comes into play for these events which have included meetings, conventions, business presentations, conferences, weddings, graduations, socials, banquets, bazaars, travelogues, mini-trade shows and exhibitions.
Community Economic Development Commission
The Thunder Bay Community Economic Development Commission (CEDC) is responsible for business development, business retention and expansion, entrepreneurial support, opportunity promotion, and collection and assessment of key business data. Incorporated in December 2006, CEDC is an arms-length Community Development Corporation, led by an independent board with core funding from the City of Thunder Bay.
CEDC receives formal proposals on projects that will contribute to economic development. It responds quickly to new opportunities and initiatives to attract direct financial
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involvement from government and private sectors. CEDC’s staff provides business with key business information and development services.
The Thunder Bay and District Entrepreneur Centre, located within CEDC’s administrative office, provides seminars, workshops, and free and confidential business counselling services to new and existing small businesses.
The CEDC is a one-stop source for business investments and expansions.
Thunder Bay District Bay Social Services Administration Board
The District of Thunder Bay Social Services Administration Board (TBDSSAB) was established in 1999 under the DSSAB Act. The Board is comprised of twelve (12) members, representing member municipalities and territory without organization within the District of Thunder Bay. The TBDSSAB delivers provincially mandated social services on behalf of the citizens of the District of Thunder Bay in an equitable and cost-effective manner.
The TBDSSAB is also the sole shareholder of the Thunder Bay District Housing Corporation (TBDHC), who amalgamated with the City of Thunder Bay Non-Profit Housing Corporation on January 1, 2006 becoming the largest landlord in Northwestern Ontario.
HAGI Community Services for Independence
HAGI is under an Agreement with the Corporation of the City of Thunder Bay to provide Specialized Transit Services.
Thunder Bay Police Services Board
The Thunder Bay Police Service is committed to working in partnership with the public to serve and protect the communities we serve in a sensitive, efficient and effective
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manner. This service provides legislated core policing services including emergency response, investigation, apprehension, prevention, victim services and community policing. In keeping with the mandate of the Police Services Act and related policing standards the Thunder Bay Police work towards achieving compliance and improved program efficiencies. In particular, they maintain the current commitment to neighbourhood policing which is designed to sponsor greater citizen involvement in both the identification and resolution of neighbourhood and downtown core problems.
The Thunder Bay Police are responsible for the protection and safety of all persons and property in the City of Thunder Bay. This includes enforcement of Federal, Provincial, and Municipal laws. The Police preserve the peace and serve and protect the citizens of Thunder Bay.
Highlights: Police Services Board - Youth Corps Office of the Chief of Police - Neighbourhood Liaison
Committees, Intelligence Unit & Media Relations Executive Services Branch - Training Unit, Public
Complaints & Professional Standards Criminal Investigation Branch -
Investigation/Identification/Street Crimes & Drug Enforcement
Uniform Patrol Division - General Patrol, Traffic Enforcement, Neighbourhood Policing & Emergency Task Unit
Administration Branch - Central Records, Court Section, Human Resources & Support Services
Thunder Bay Public Library
The Thunder Bay Public Library strengthens our community by engaging people in the pursuit of local and global information and knowledge, and promoting literacy, lifelong
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learning and leisure. The vision for the community as outlined in the Thunder Bay Public Library 2006-2008 Strategic Plan is: a citizen enlightened, a community engaged, a city enriched. There are 4 public libraries: Waverley Resources Library, Brodie Resource Library, County Park Branch Library, Mary J.L. Black Library.
Victoriaville Centre
The operation of Victoriaville Centre includes maintaining and generating new lease agreements for the rental area of the pedestrian promenade. Maintenance of the Centre is also included in this area.
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PART 7: MUNICIPAL JURISDICTION
City of Thunder Bay500 Donald Street EThunder Bay, Ontario
P7E 5V3
KEY CONTACT
Dana Heinrich(807) 625-2419
POPULATION
109,140 (2006 Census)
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ACCESSIBILITY PLAN2012
Updated November 20118-1
TABLE OF CONTENTS
1. Executive Summary Page 3
2. Thunder Bay Transit: 2011 Conventional Service Profile
Page 4
3. External & Internal Committees Page 5
4. Summary of recent measures taken to enhance universal accessibility and services Page 6
5. Measures taken to enhance universal accessibility and services in 2010 Page 7
6. Measures planned to enhance universal accessibility and services in 2011 Page 8
7. Identifying, Prioritizing, and Developing of Plan Page 9
8. Accessibility for Ontarians with Disability Act, Integrated Regulations Page 10
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EXECUTIVE SUMMARY
Please note: this publication is available in alternative formats upon request.
The travel needs of people in Thunder Bay continue to change and evolve. Thunder Bay Transit plays a key role in the community by offering an affordable and efficient transportation option for people to utilize. There has been steady and consistent ridership growth and an increase in demand for conventional transit service is expected for the foreseeable future. This will also see an increased demand for improved accessibility. The demand will be driven by customer expectations and the increasing legislation with which the transit industry is required to comply. Accessibility standards are created as part of the Accessibility for Ontarians with Disabilities Act (AODA) which sets a goal of making Ontario accessible by 2025. On July 1, 2011, the Transportation Standard of the Integrated Regulation came into effect. Requirements in the standard will be phased in between 2011 and 2017.
It is imperative that Thunder Bay Transit comply with defined implementation timelines as well as plan, implement and manage accessibility initiatives in a pro-active manner.
Thunder Bay Transit has been pro-active being the first community of over 100,000 population to have a fully accessible fleet of forty-nine buses. However, a fully accessible system means much more. It includes service levels, facility access, landing pads for wheelchair ramps, shelters, signage, and access to information.
For many residents, transit is the only means of travel to and from work, school, and medical appointments, to run errands, attend community social and recreational events or activities. As the accessibility access of Thunder Bay Transit is improved, all residents will benefit, and improvements will also lead to increased use of transit (continued ridership growth).
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Thunder Bay Transit is dedicated to:
the continual improvement of access to public transportation premises, facilities, and service for customers and employees with disabilities.
participation in the City of Thunder Bay’s Accessibility Plan with the inclusion of people with disabilities, in the development and review of its annual accessibility plan.
the providing of high quality accessible services to all passengers and employees.
using transit dedicated funds to invest in Thunder Bay Transit’s conventional services to become more accessible.
In addition to providing an update on previous measures taken to remove accessibility barriers, this report includes discussion regarding 2011-2012 accessibility plan initiatives that form part of Thunder Bay Transit’s business planning process. Linking accessibility plan initiatives to the business planning process provides the mechanism to chart progress in identifying and removing existing barriers, and safeguarding against new barriers being created and ensuring gains are sustainable.
CONVENTIONAL SERVICE PROFILE
Type of service: Fixed Route-interlined – two terminals
Service area: Urban area within City boundaries
Hours of service: Monday to Saturday-6:00 am to12:30am Sunday/Holiday-8:30 am to 11:00 pm
Annual passenger trips: 3,465,012
Annual Rev. service hours: 151,025
Annual Kilometers: 3,241,369
Number of Routes: 14
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Fleet makeup: 49 low floor accessible buses, equipped with automated stop announcement system
Fare Structure:
Cash Adult $2.50Children 8 & under free when accompanied by an Adult
Ticket Single Ride $2.00 – 10 tickets for $20.00
Passes Adult (Monthly) $69.50
20-Ride Punch $1.75 – 20 rides for $35.00
Day/Family Pass $6.00
Discount (Monthly) $59.50Discount passes can be purchased and used by Seniors (over 65), High School Students (18 & under), Children (ages 9-12), Disabled persons with a valid Transit Disabled ID card. Support Persons – free with approval of Thunder Bay Transit. Without approval fares are as indicated above.
U-Pass (Lakehead University & Confederation College) – Tuition based - 8 months
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INTERNAL/EXTERNAL COMMITTEES
Administrative Accessibility Working GroupThunder Bay Transit recognizes the need to share accessibility initiatives across divisions throughout the corporation to ensure consistency for citizens. The representatives on this group collectively have an understanding of:
Engineering Information Technology Resources Policy & Procedures Communications
The role of the Administrative Accessibility Working Group is to identify accessibility opportunities and plan and recommend a feasible range of measures, solutions, and policies.
Accessibility Advisory Committee (AAC) Although not specific to transportation, the Accessibility Advisory Committee is a valuable resource for Thunder Bay Transit in providing advice on a variety of accessibility-related matters. Over the past year, Transit has been able to gain useful information from this resource for the Transit Master Plan currently underway.
The AAC currently includes persons with a range of disabilities including:
Non-ambulatory; Partially ambulatory; Visual impairments; Hearing impairments; and Guide or skills dog user.
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SUMMARY OF RECENT MEASURES TAKEN TO ENHANCE UNIVERSAL ACCESSIBILITY AND SERVICES
In 1990, Thunder Bay Transit began to formulate and plan its first moves to becoming an accessible service. The first kneeling feature buses were purchased in 1992. In 1994, the first low-floor buses were put into service, with the total fleet of 49 buses accessible March 2007. All new vehicles ordered include easier access enhancements: brightly coloured on-vehicle grab rails, hand rails, stanchions, high-contrast electronic destination signs, and lowered stop request cords or buttons. Transit facilities and terminals were designed to be barrier-free, with electric access doors, lower counters, and large print information.
Transit shelters were put on a refurbishing schedule to have them become accessible (leveled with sidewalks).
Electronic signs have been located at the Water Street terminal, Intercity Mall, TBRHSC, Confederation College and Lakehead University to display next bus arrival times. The signs are also equipped with an accessibly located push button to enable audible read out of the sign.
All staff and employees have been provided with Sensitivity Training and the Ambassador Customer service training. Training is ongoing for all existing and newly-hired Transit Operators.
Thunder Bay Transit has partnered with HAGI Community Services for Independence to provide service for those who may be unable to access the conventional bus for any reason.
Priority seating is available to persons with disabilities on all Thunder Bay Transit buses. If a person with a disability is required to be accompanied by a support person, the support person may be qualified to assist and not pay a fare. To receive this support person status, the disabled person must make arrangements with the Thunder Bay Transit office.
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Thunder Bay Transit policy permits passengers to travel with assistive animals, should they require one.
If there is a disruption in service, proper notice of the disruption will be made to the public.
Implemented Automated Stop Call Out system on all buses.
TTY is provided for the hearing impaired to receive transit information.
The Transit division has in place a Customer Contact System that allows customers to contact our Customer Service Representatives to report any concerns or requests they may have with regards to our system.
Customers can either telephone or email and receive assistance to develop route plans or answer any general questions regarding the accessibility of transit services.
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MEASURES TAKEN TO ENHANCE UNIVERSAL ACCESSIBILITY AND SERVICES IN 2010
We are pleased to announce that we have met or exceeded most of our objectives as described in the 2011 Thunder Bay Transit Accessibility Plan. The information contained in this section addresses the status of the initiatives that were documents in the Thunder Bay Transit Accessibility Plan for 2011.
BARRIER HOW IT WAS REMOVED/PREVENTED
RESOURCES TIMING
Accessible bus access – Hilldale Rd at Wardrope Ave.
Installation of new accessible stop/shelter coupled with the route modification greatly reduced the walking distances for the large numbers of seniors and persons with disabilities living in the area
Transit Division
September
2010
Accessible stop conditions – Winnipeg Ave. at the Canada
Games Complex & Port Arthur Stadium
Coordinated upgrades to existing stops in conjunction with Lisgar Street area rehabilitation – curb cuts, platform, sidewalk leveling improvements
Transit Division/ Transportation
& Works
June 2010
Accessible stop conditions – Ravenwood at Beverly St.
Installed hand rail at stop to help those with mobility problems negotiate boulevard grade from shelter to curbside for easier
Transit Division
May 2011
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access onto buses.
Winter season ramp deployment issues of low floor buses
An aggressive ramp cleaning program was initiated in order to reduce maintenance issues caused by slush, snow conditions. Operators supplied with cleaning brushes to assist with on-road performance. Ramp inspections added to bus circle checks
Fleet Services / Transit Division
November
2009 – Ongoing
On-board stop announcements
As of July 1st, 2011 the AODA Integrated Accessibility Regulation required that all transit route stops must be called out audibly. Installed an electronic automated call stop system which audibly and visually announces all transit route stops. Developed a program which includes regular performance monitoring, Operator training and back-up procedures in the event of a malfunction
Transit / Fleet Services Division
September
2009 - Ongoing
Delay in clearing snow and ice from bus stops and
During the winter, snow/ice conditions at stops are problematic.
Transit Division
Ongoing
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shelters Transit contracts the removal of snow from bus stops and shelters. Current standards require that all stops be cleared with 3 days, terminals within 8 hours and priority stops within 12 hours
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ONGOING MEASURES PLANNED TO ENHANCE UNIVERSAL ACCESSIBILITY AND SERVICES IN 2012
Thunder Bay Transit recognizes that its infrastructure may present barriers to some people with disabilities. A table detailing identified barriers is attached below.
The availability of resources and implementation of mandatory compliance dates are major factors in determining the pace of progress in reducing or eliminating the identified barriers.
BARRIER ACTION
THUNDER BAY TRANSIT ADMINISTRATIVE OFFICE
Interior doors are narrow. Customer counter is too high.
Thunder Bay Transit recognizes there are some barriers to accessibility at the transit office located at 570 Fort William Rd. Ongoing plans to upgrade the facility to meet standards will be done.
SHELTERS AND STOPS
Delay in clearing snow and ice from bus stops and shelters.
Thunder Bay Transit contracts the removal of snow from bus stops and shelters. The Agreement requires that all stops be cleared within 3 days, the terminals within 8 hours, and priority stops within 12 hours.
Landing Pads: Boarding and alighting from bus is difficult as many of the stops do not have a proper concrete pad.
Thunder Bay Transit continues to improve stops and shelters. In 2011, additional shelters were lowered to become accessible. Improvements will
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continue in 2012.
Shelters: Timing between buses can be 30 minutes or more. During inclement weather the absence of a bus shelter can be a barrier to using Thunder Bay Transit. 15% of the bus stops have a shelter (124 of 810 stops).
Same as previous.
Info-post schedules are not easily readable, due to small print or being too high to read.
Info-post schedules are being upgraded to the largest font possible. Height position is being checked as schedules are replaced.
CUSTOMER INFORMATION
Legibility of printed material – font size or colour contrast are difficult for some people to read.
Printed materials are now being created with consideration to the barriers for the vision impaired.
Signage: The height, location, and visibility of signs at terminals and stops are barriers for some people.
All signage is being placed with consideration to the barriers for the vision impaired.
Thunder Bay Transit intends to make its services more accessible by taking the following action:
3 new accessible low-floor buses will be received in 2011, with additional buses planned for 2012.
Operators circle check of vehicle now includes proper functioning of the ramp & AVA.
Continue to work with the Accessibility Coordinator to work towards AODA compliance.
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Continue the upgrading of Shelters and Bus Stops to become fully accessible.
Continue Sensitivity Training and Customer Training of all new employees.
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IDENTIFYING, PRIORITIZING, AND DEVELOPING OF PLAN
Thunder Bay Transit is committed to the following actions on an annual basis:
Consulting with people with disabilities through the City of Thunder Bay Accessibility Advisory Committee, to seek advice on which barriers and remedial action should have priority for the coming year.
Seek funding in the Transit capital and operating budget to address the highest priority barriers.
Take advantage of opportunities to secure funding to extend or accelerate the removal of barriers.
Consulting, on a regular basis, with the City of Thunder Bay’s Accessibility Plan Administrator with respect to addressing barriers to accessibility.
Improve methods of assisting customers with disabilities in a way that maintains their dignity and demonstrates the Division’s respect for them.
Monitor customer feed and conduct periodic reviews of existing accessible services and facilities. Any required enhancements or improvements are implemented as quickly as resources allow.
Provide accessible workplace accommodations for employees with disabilities on a case by case basis through individual ergonomic assessments, building/work area modifications, and/or modified work duties. Thunder Bay Transit’s goal is to promote self-reliance and dignity for all members of the Transit workforce, as it does with customers.
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ACCESSIBILITY FOR ONTARIANS WITH DISABILITY ACT (AODA), INTEGRATED REGULATIONS
Thunder Bay Transit is pleased to announce that we have met all July 2011 AODA - Integrated Regulation Transportation Standards before the deadline date. We continue to work towards meeting the accessibility needs of our community, passengers and workforce into the future.
Below if that at a glance reference guide for AODA implementation focusing on Part IV Transportation Standards: Conventional – General
Sec.
Sub Sec. Short Description
July Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan2011 2012 2013 2014 2015 201
6 2017 2018 2019 2020 2021
34 Availability of Information
1make information re. accessibility equipment and features available to the public
2 provide this information in accessible format upon request
35 Non-functioning accessibility equipment
1
take reasonable steps to accommodate passengers with disabilities and effect repairs as soon as possible
36 Accessibility Training
1 conduct employee and volunteer accessibility training regarding:
2a the safe use of accessibility equipment and features
2b
acceptable modifications to procedures in situations where temporary barriers exist or accessibility equipment on a vehicle fails
2cemergency preparedness and response procedures that provide for the safety of persons with disabilities
3 keep a record of the training provided 37 Emergency preparedness and response policies
1aestablish, implement, maintain and document emergency preparedness and response policies
1b make those documents available to the public
2 make the documents available in accessible formats, upon request
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38 Fares, support personsno fare to be charged for attendant passenger's responsibility to demonstrate need
39 Transition, existing contractsexisting vehicle purchases prior to July 1, 2011 to be honoured
40 Transition, existing vehicles1 no vehicle retrofit required
2 retrofit required if vehicle is refurbished
3 vehicle exempt if structural integrity would be affected
41 Accessibility plans, conventional transportation services
1identify the process for managing, evaluating and taking action on customer feedback
2 hold at least one annual public meeting to review accessibility plan
3 applies to conventional and specialized, if provided
42 Accessibility plans, specialized transportation services
1aaccessibility plans shall identify the process for estimating the demand for specialized transportation services
1bplans shall develop steps to reduce wait times for specialized transportation services
43 Accessibility plans, conventional and specialized transportation services
1plans shall describe their procedures for dealing with accessibility equipment failures
Part IV - Transportation Standards: Conventional Transportation Service Providers - General
44 General responsibilities
1a deploy lifting devices, ramps or portable bridge plates upon request
1bensure that adequate time is provided to persons with disabilities to safely board, be secured and egress
1c assist with safe and careful storage of mobility aids
1d allow a person with a disability to travel with a medical aid
2 make information available in accessible formats, upon request
45 Alternative accessible method of transportation
1 provide accessible alternative if no specialized service
46 Fares
1 cannot charge higher fare on conventional service
2 make alternative fares available if no specialized service
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47 Transit Stops
1ensure passengers can board and alight at safe locations if stop not accessible
2 consider accessibility needs in locations
3 operators report stop issues promptly
48 Storage of Mobility Aids
1 ensure mobility aids are stored in passenger compartments
2 in baggage compartment of same vehicle if not possible
3 safe and secure carriage of mobility aid
4 no fee for transporting aid
49 Courtesy Seating
1 provide clearly marked courtesy seating
2 as close as possible to front door 3 signed with vacate policy 4 develop communication plan
50 Service Disruptions1 where advance information available
1a make alternative arrangements for travel
1b ensure proper communication
51 Pre-Boarding Announcements
1 provide verbal pre-boarding announcements on request
2 provide electronic pre-boarding announcements
52 On-Board Announcements
1 ensure audible verbal on-board stop announcements
2a provide audible electronic announcements
2b provide visual electronic announcements
Part IV - Transportation Standards: Conventional Transportation - Technical Requirements
53 Requirements - grab bars etc.
1provide grab bars on vehicles built after Jan 2013 or purchased after July 2011
1a in fare area at mobility aid positionsat courtesy seatingon sides of entrances and exits
2 doorway grab bars accessible from ground level
3 various technical requirements
54 Floors and carpeted surfaces
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1 ensure all vehicles built after Jan 2013 or purchased after July 2011
1a non-glare, slip resist floors
1b any carpeted surfaces firm, low-pile and secure
55 Allocated Mobility Aid spaces
1 ensure all vehicles built after Jan 2013 or purchased after July 2011:
1a have 2 or more mobility aid spaces (1222mm x 685mm)
1b are equipped with securement devices
56 Stop-requests and emergency response controls
1
ensure all vehicles built after Jan 2013 or purchased after July 2011 have accessible stop-request and emergency response controls
2 meeting various technical standards
57 Lighting Features
1
ensure all vehicles built after Jan 2013 or purchased after July 2011 are equipped with lights above or beside each door
2a lights must illuminate ground surface when door is open
2b be shielded to protect eyes of entering and exiting passengers
58 Signage
1
ensure all vehicles built after Jan 2013 or purchased after July 2011 display route or direction or destination
2a visible at boarding point 2b consistently located 2c have glare-free surface 2d avoid glare
3a consistently shaped, coloured and located
3bi high contrast text 3bii appearance of solid characters
59 Lifting Devices etc.ensure all vehicles built after Jan 2013 or purchased after July 2011 are equipped with lifting devices, ramps or bridge plates
1a bottom-edge high contrast colour strip 1b slip-resistant surface
1c raised edges to prevent mobility aid from slipping off
60 Steps
1high-contrast colour strip on edge of each step
2 slip-resistant and non-glare surface
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3 uniform closed risers and treads
61 Indicators and Alarms
1
ensure all vehicles built after Jan 2013 or purchased after July 2011 are equipped with lifting device or ramp with visual warning lamp and audible alarm on exterior
2 must function with ramp, kneeling or lifting device in motion
3 not required for manual operation
62 Accessibility, Rail cars1 at least one accessible car per train
2 ensure one accessible washroom if washrooms provided
Source: Ontario AODA Implementation Quick Reference Guide - July 2011 prepared by GENIVAR.
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