Renovated Action Plan AG C2 2018-2020 1
Action Group C2 Development of Interoperable and Independent Living Solutions
Renovated Action Plan 2018-2020
Renovated Action Plan AG C2 2018-2020 2
History
Version Date Changes made Modified by
0.1 20.11.2018 Template Funka team
0.2 22.11.2018 Revised template Funka team
0.3 28.12.2018 Initial version for AG C2 AFEdemy / AGE
0.4 14.02.2019 Domains and partners input AFEdemy / AGE
0.5 22.03.2019 Quality review Fundación CTIC
1.0 16.04.2019 Final review and submission AFEdemy / AGE
1.1 05.06.2019 Final quality review Funka team
Renovated Action Plan AG C2 2018-2020 3
Authors
Action Group Chair of the coordination team:
Javier GANZARAIN
Action Group members and candidates to coordinate the renovated AG: Raffaele CATONI Gil GONÇALVES
Nicolai KOBLIAKOV Juan MONTALVA Jimena PASCUAL Ignacio PEDROSA
Oscar ZANUTTO
With many thanks to all the AG C2 Partners who provided inputs, data and suggestions for this publication.
Disclaimer
The information and views set out in this publication are those of the authors and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included. Neither the Commission nor the Action Groups may be held responsible for the
use which may be made of the information contained therein.
Reproduction is authorised provided the source is acknowledged.
Renovated Action Plan AG C2 2018-2020 4
Table of contents
HISTORY .............................................................................................................................................2
TABLE OF CONTENTS ..........................................................................................................................4
LIST OF FIGURES .................................................................................................................................5
LIST OF TABLES ...................................................................................................................................6
EXECUTIVE SUMMARY .......................................................................................................................7
1. BACKGROUND AND CONTEXT ....................................................................................................8
2. INTRODUCTION TO THE ACTION GROUP AND THE ACTION PLAN ..............................................9
2.1. THE ACTION GROUP C2 ................................................................................................................ 9
2.2. THE RENOVATED ACTION PLAN .................................................................................................... 11
3. OBJECTIVES .............................................................................................................................. 13
3.1. GENERAL OBJECTIVES .................................................................................................................. 13
3.2. SPECIFIC OBJECTIVES ................................................................................................................... 17
3.3. IDEAS FOR COLLABORATIVE WORKS ............................................................................................... 20
3.4. IDEAS FOR SPRINTS ..................................................................................................................... 20
4. ACTIVITIES, SPECIFIC RESULTS AND IMPACTS .......................................................................... 22
5. TIMING OVERVIEW .................................................................................................................. 35
6. GOVERNANCE AND COORDINATION ....................................................................................... 38
6.1. ROLE & RESPONSIBILITIES OF ACTION GROUP MEMBERS ................................................................... 38
6.2. ROLE & RESPONSIBILITIES OF ACTION GROUP COORDINATORS ........................................................... 38
6.3. ROLE & RESPONSIBILITIES OF THE EUROPEAN COMMISSION .............................................................. 38
I. LIST OF ABBREVIATIONS .......................................................................................................... 39
II. LIST OF CONTRIBUTING PARTNERS .......................................................................................... 41
Renovated Action Plan AG C2 2018-2020 5
List of figures
Figure 1: EU Priority areas for the transformation of health and care in the Digital Single Market....... 8
Figure 2: General objectives defined by Action Group C2 related with EU priorities in the DSM ........ 13
Renovated Action Plan AG C2 2018-2020 6
List of tables
Table 1: General and specific objectives linked to the objectives of the Digital Transformation of Health and Care ................................................................................................................................................ 17
Table 2: Activities, results and impacts ................................................................................................. 22
Table 3: Abbreviations ........................................................................................................................... 39
Renovated Action Plan AG C2 2018-2020 7
Executive summary
Innovative approaches, methods and solutions, including social innovations and ICT developments,
are essential if society is to support and enable people to live independently in their own home and
to remain physically and mentally active as they age. In this vein, the specific goal of C2 Action Group,
since 2012, has been the “Development of interoperable independent living solutions, including
guidelines for business models – extending active and independent living through open and
personalised solutions supported by global standards, validated implementation of interoperable
platforms and new evidence on the return on investment”.
The focus of the C2 Action Group targets one of the main priority areas situated under Pillar C of the
Strategic Implementation Plan for EIP on AHA, namely, to enhance the deployment and take-up of
interoperable and independent living solutions based on open standards.
The Action Group has gathered 165 commitments involving 80 regions and providing essential input
to the creation of a new market for cost-effective products and services for older people, helping
them to live a more active and independent life.
In addition, by providing practices, C2 members have inspired different stakeholders to:
● contribute to the development and elaboration of guidelines on how to implement
innovative procurement;
● facilitate standardisation of AHA technologies and the debate on privacy aspects to support
upscaling of AHA technology;
● endow the development of knowledge for personal user experiences;
● and aided to the development of new business models based on interoperable solutions,
building on experiences and results available.
Based on those milestones, the group has been evolving in its objectives and actions in response to
societal challenges, policy strategic actions. In this renovated action plan, general objectives and
activities associated to those follow a close alignment with the European Union policy priorities and
notably the transformation of health and care in the DSM. Based on this, the renovated action plan
has identified three transversal and interconnected pillars (identified as general objectives), to
pursue and plan future work of the AG:
● PEOPLE: Foster discussion on open solutions for personalised social and health care in AHA.
● DATA: Access to and use of social and health care data for AHA across borders.
● MARKET: Implementing and scaling up of open solutions/platforms for AHA.
This document reflects the revised agenda for the development of Action Group C2 main goals and
actions until 2020.
Renovated Action Plan AG C2 2018-2020 8
1. Background and context
The European Commission launched the pilot European Innovation Partnership on Active and
Healthy Ageing (EIP on AHA) in 2010 under the Europe 2020 Flagship Initiative Innovation Union. The
partnership brings together public and private stakeholders across boards and sectors to accelerate
the uptake of innovation, with the goal of increasing by two years the average healthy life years of
EU citizens by 2020.
With this Strategic Implementation Plan delivered on 17th November 2011, the Steering Group (SG)
of the EIP on AHA (the Partnership) delivered its rationale, vision and suggestions for addressing the
challenge of innovation for active and healthy ageing. The Partnership aims to identify and remove
persisting barriers to innovation across the health and care delivery chain, through interdisciplinary
and cross-sectoral approaches. The Partnership has identified a limited number of actions split into 6
actions groups which have started in 2012 and delivered measurable outcomes within the 2012-2015
timeframe. Each group then issued renovated action plans for the period 2016-2018 and continued
to work. This is now the third renovation phase which covers 2019-2020.
Figure 1: EU Priority areas for the transformation of health and care in the Digital Single Market
Renovated Action Plan AG C2 2018-2020 9
2. Introduction to the Action Group and the Action Plan
This introductory section structured into 3 sub-sections introduces the Action Group as it is now and
the renovated Action Plan 2018-2020.
2.1. The Action Group C2 The objective of the C2 Action Group is to develop interoperable independent living solutions,
including guidelines for business models. This should boost the deployment of open and personalised
solutions supported by global standards, the validated implementation of interoperable platforms
and new evidence on the return of investment, helping to promote active and independent living.
The Action Group has gathered around 165 commitments involving 80 regions and can provide
essential input to the creation of a new market for cost-effective products and services for older
people, helping them to live a more active and independent life.
Main achievements 2016-2018
Action Group C2 carried out its activities according to four strategic objectives, namely: 1) Contribute
to the development and elaboration of guidelines on how to implement innovative procurement,
building on the results available; 2) Facilitating standardisation of AHA technologies and the debate
on privacy aspects to support upscaling of AHA technology; 3) Contributing to the development of
knowledge for personal user experiences, building on the results available and 4) Contribute to the
development of new business models based on interoperable solutions, building on experiences and
results available.
Specific outcomes achieved by the working groups involved in C2 can be summarised as follows:
● The Personal User Experience (PUX) working group was launched in February 2016 at the
EIP on AHA Conference of Partners. It then held regular monthly meetings (most of them by
web conferencing) until March 2018. During this two-year period, the PUX working group
reviewed several sets of personas, devised a set of scenarios, conducted two rounds of
showcase competitions, and developed the “Personal User Experience (PUX)
Recommendations and Lessons Learned” booklet. On June 27, 2018, the working group
finalised its work by holding a public webinar on this document. Other Action Groups and
Reference Sites are welcome to use these recommendations for their work and ask members
of the working group for their support in applying them.
● The Privacy Preference Terms in Active and Healthy Ageing working group was formed as a
collaborative working group between the C2 and D4 Action groups, as a follow-up to the
joint C2/D4 workshop at the Conference of Partners in Brussels in February 2018. Between
February and July 2018, through regular bi-weekly meetings, the group identified a set of 15
use cases, categorised them, defined “setup questions” for privacy preferences, and
developed the EIP on AHA Privacy Preferences for Active and Healthy Ageing booklet as the
resulting publication. This work was finally presented in a public webinar on September 20,
2018. Other Action Groups and Reference Sites are welcome to use these recommendations
for their work and ask members of the working group for their support in applying them.
Renovated Action Plan AG C2 2018-2020 10
Moreover, over the last two years, C2 members have carried out their activities around six
collaborative works (CW) jointly with the D4 Action Group. These have allowed to achieve a broad
number of achievements during this period:
● CW1 on User privacy preferences on AHA: the EIP on AHA Privacy Preferences are not
intended to replace or overlap with the existing legislative rules, but to work as a useful tool
to collect the user’s preferences about how their data are processed across application and
platform ‘borders’. On the one side, this means that a user’s personal privacy settings may
further restrict a system’s data processing capabilities, even beyond what data protection
laws would allow. On the other side, data protection laws must always be observed,
regardless of a user’s personal preferences on privacy. The booklet “EIP on AHA Privacy
Preference terms in Active and Healthy Ageing (AHA)” presents a set of 31 privacy preference
terms. It is based on a set of 15 AHA use cases, assembled by the working group from various
sources.
● CW2 on Personalising eHealth services on the basis of individual motivation: this CW
worked on the creation of an “EIP on AHA Profiling Motivation Application prototype”. The
application has been available online since August 14, 2018 for test purposes in two versions:
an installable version and a browser version.
● CW3 on AFE and independent living solutions based on blockchain technologies: the
objective of this group was to raise awareness in the EIP on AHA community about the
potential of blockchain technology use in AHA. The working group was formed by 13
members from eight entities from four countries (Denmark, Germany, Italy, and Spain). The
planned work was structured in two phases. The first phase was dedicated to the
development of a video-tutorial on blockchain that highlighted real examples of blockchain
apps in such sectors as mobility and safe environments in buildings. The second phase was
focused on discussion among working group members about the potential applications of
blockchain in the eight areas of Age-Friendly Communities (defined by the WHO). This
collaborative working group finished its work by the end of October 2018, with the issuing of
a brochure presenting its conclusions.
● CW4 on EIP on AHA - EIP SCC coordination working group: this cooperation was initiated
with the ambition to ensure an alignment of the policy priorities and recommendations of
these two European Innovation Partnerships as well as to avoid duplication of work
(especially when it comes to transversal challenges such as standardisation). This group took
up a joint proposal made by Action Group C2 and D4 partners involved in the PROGRESSIVE
project consortium and the CEN-CENELEC-ETSI Sector Forum on Smart and Sustainable Cities
and Communities (SF-SSCC). The coordination working group was composed of 33 members
aimed at facilitating the mutual contributions of partners from both EIPs to activities and
work items of common interest (first and foremost: standardisation). It also ensured that
progress made in each EIP reflected one another. The CW met twice virtually mainly to
discuss issues in relation to the standardisation and policy initiatives at the crossroads of
smart and age-friendly communities. A workshop called “Matching AAL projects with
European and international agendas for smart, sustainable and inclusive development” was
organised by the CW at the AAL Forum 2018. It explored the interactions between different
layers impacting the way older persons age in our societies, covering issues ranging from
research and innovations projects to digital standards and policy frames. Finally, the CW
contributed to several rounds of consultations with a view to kick off a general reflection on
Renovated Action Plan AG C2 2018-2020 11
how to better align smart and sustainable cities’ agendas with the active and healthy ageing
agendas. The aim was to make sure that ageing is better integrated in discussions that were
not directly linked to it originally. This is notably the case for the Integrated Planning Guide
that the EIP SCC is working on and discussions within the Sector Forum on Smart and
Sustainable Cities and Communities (SF-SSCC).
● CW5 on the caregivers’ role in ICT development and exploitation for AFE: gains in
productivity, lower stress levels and the relief of burdens in the work environment are some
of the benefits that technology can bring to caregivers’ lives. Caregivers’ involvement and
participation in the design and development of age-related technological solutions (through
a co-creation process) can have a relevant impact on technology’s successful route to
market. The analysis of existing approaches and challenges around this theme led to the
development of a methodology composed of a four-step list of actions that should be
addressed during the life cycle of ICT development projects. The aim is to maximise the
engagement of caregivers at all stages of development until a product reaches the market.
This easy-to-apply method can be used by different stakeholders during the development of
new technological solutions and the validation of corresponding business models. The
proposed guidelines do not require major adjustments to existing approaches. By presenting
a simple structure, they can add significant benefits to the current practice and enhance the
added value and market acceptance of new solutions/products. Between April and August
2018, the CW developed a green paper called “Caregivers’ role on ICT for AFE”. It was the
starting point for an open consultation on practices and policy recommendations to
strengthen the engagement of caregivers in the development process of ICT-based solutions
for AFE.
● CW6 on Smart-Healthy Age-Friendly Environments: right after the launch of the CW in
March 2018, the Thematic Network on Smart-Health Age-Friendly Environments was
launched by DG SANTE on 10th April 2018 in Brussels. The group was called SHAFE. SHAFE
aimed to discuss and facilitate the creation of healthy and friendly environments for all ages
through the use of new technologies as a priority in 2018, so as to produce a comprehensive
and participatory Joint Statement. In more concrete terms, it intended to highlight the
importance of people and places in the creation of quality digital solutions for eHealth and
mHealth that are still accessible to all. The main aim was to value the person as a central
element in the whole process of digitisation. This Thematic Network aimed to create a high-
level political alignment among different networks and initiatives for age-related themes. It
was aligned with the EU’s Health Priorities in creating synergies to increase quality,
innovation and sustainability for the implementation of better health and care systems,
economic growth and sustainable health, similar to the Blueprint on Digital Transformation
of Health and Care.
2.2. The renovated Action Plan For the 2019-2020 period, the C2 Action Group will pursue different activities which draw on the
experience and knowledge acquired in previous years to bring forward a set of three strategic
objectives based on the following rationale:
● To align with the policy priorities of Digital Transformation of Health and Care in the Digital
Single Market.
Renovated Action Plan AG C2 2018-2020 12
● To identify interdisciplinary topics what helps to wake-up interest of the community and to
promote cross-fertilisation and cross involvement between sub-groups but also with other
AGs.
● To reduce the number of sub-groups to 3 transversal and interconnected main pillars:
PEOPLE, DATA and MARKET, fostering a cross-fertilisation between them.
The activities linked to previous rationale are aimed at the final dissemination of the achieved results
among the diverse stakeholders in order to influence policies and stakeholders.
Renovated Action Plan AG C2 2018-2020 13
3. Objectives
In pursuing the general goals of the EIP on AHA to improve quality of life, increase systems and
services innovation, sustainability, interoperability and scalability and increase the EU economy’s
competitiveness, the Action Group is working together to foster the development and the diffusion
of independent living solutions based on open standards.
On the base of the previous cooperation and rationale for AG C2 and according to the expertise areas
of the group, ideas scattered and worked as base for collaborative work, identifying three transversal
and interconnected pillars (identified as general objectives), aligned with the three DSM priorities, to
pursue and plan the future work of the AG:
Figure 2: General objectives defined by Action Group C2 related with EU priorities in the DSM
3.1. General objectives
General Objective 1 (PEOPLE):
Foster discussion on open solutions for personalised social and health care in
AHA.
ADDRESSED TOPICS: User experience (UX), acceptance of technology, role of
caregivers, privacy, best practices, evidence-based approaches, research and
innovation, dissemination, co-creation processes, personal and social
rewarding systems.
The development of innovative solutions provides the opportunity to deliver
better care and services for the older people and their caregivers and the chance of better
connecting end-users with care providers and caregivers. In order to efficiently tackle societal issues
Renovated Action Plan AG C2 2018-2020 14
and needs connected to the ageing of the population, like need for care and assistance, isolation,
frailty, care management, etc. further joint actions are still needed.
There are some crucial topics that need to be addressed in order to promote a collaborative
discussion at a European level about new solutions, capable of reducing the effect of these
challenges both at a local and societal level:
● Older people often show some reluctance to use technology due to their lack of “digital
literacy” and trust in new devices, seen often as unreliable or too hard to master in their use.
There is then the need for designers, developers and service providers to cooperate in order
to make user experience (UX) with services and devices more appealing and also promote
the acceptance of technology. These requirements should be taken in account, along with
needs and expectations of end users when outlining the initial concept and also during the
iterative design process. Better results on acceptance, also by stakeholders, caregivers and
all future users, can be achieved by engaging all these players from the beginning, through
informal and open approaches. This will make people feel more comfortable and willing to
share suggestions and more intimate and relevant needs.
● Caregivers may also play a role in the adoption and use of technological solutions, so it is
important to involve not only the older people, but also other key actors in their life, that
might bring a fruitful contribution in the design process, promoting a co-creation approach in
the design process. This cooperation should start at the beginning of the designing phase
making easier to satisfy both recipients’ expectations and caregivers’ (formal/informal)
needs, through intuitive and accessible interfaces designed for all and making the solution
customisable and easy-to-use.
● To foster and sustain this process it is also fundamental to tackle and solve all relevant issues
connected with end users’ privacy concerns, since it might affect the adoption or the
acceptance of such solutions. This can be done by making privacy settings clear and treating
data in a safe and secure way.
● It is needed a call to action to stakeholders involved in the innovation process in AHA in order
to share best practices and evidences supporting the effectiveness of approaches and
techniques aimed at developing and designing solutions. Amongst approaches worth
investigating, it is important to mention the use of token and reward systems both at a
personal or societal level to encourage the use of services or solutions. Stakeholders are also
needed inside the iterative process of testing and validating the solution that we are
designing.
● New solutions must take in account who the final users will be and possibly involve them in
the (co) creation process, in order to elicit preferences, discover issues and latent needs and
deliver solutions that match with the users’ expectations, increasing their adoption and
diffusion.
● Research and innovation are still needed in order to obtain evidence supporting practices,
interventions and design processes that favour better outcomes. Furthermore, it is important
to jointly organise events connected to results and dissemination of practices like
international forums, meetings, webinars and roadshows. Dissemination events and sharing
of results should start along with the co-creation process, in order to increase the chance to
get more valuable feedbacks from stakeholders.
Renovated Action Plan AG C2 2018-2020 15
General Objective 2 (DATA):
Access to and use of social and health care data for AHA across borders.
ADDRESSED TOPICS: interoperability and privacy, ethical issues, data and
data analytics, standards, secondary use of data, disruptive technologies.
Most citizens are unable to access their health social and health care both
within their own country as well as across borders and initiatives to gather
data to support and implement AHA policies remain fragmented. To
overcome these shortcomings, in the framework of its objectives, some
topics must be outstanding and analysed in order: (i) to develop and disseminate a common vision of
social and health data sharing and exchanging across borders, especially enhancing the discussion on
user data sharing through digital tools with respect to legal, ethics, and privacy issues, and (ii) to
define a new legal and ethical scheme for secondary use of health and care data.
To aim these goals, it is considered necessary to go along a process where:
● Analyse strengths, weaknesses, opportunities, and threats as well as previous European
previous policies, initiatives and projects considering legal, ethics, and privacy issues on
primary and secondary use of health and care data.
● Get a multidisciplinary vision from different partners profile participation considering all
these issues.
● Highlight the potential of disruptive technologies.
Furthermore, and as a crosswise feature, it must be specially considered to enrol EIP on AHA
stakeholders in the identification of good practice related to non-digital best practices considering all
legal and public policy, and ethical implications to boost the transformation of health and care
through data access and sharing across borders.
These goals are proposed to be covered along the next period (2019-2020) based on several specific
activities defined below.
General Objective 3 (MARKET):
Implementing and scaling up of open solutions/platforms for AHA. Access to
and use of social and health care data for AHA across borders.
ADDRESSED TOPICS: pilots, social/technical/organisation business models,
PPI/PCP, investment, ROI, projects, sustainability, implementation/scale-up,
public/private market, potential/real impact. SROI. KPI to make B
sustainable. Engagement/awareness increase of stakeholders (including
policy makers).
Implementing and scaling up of open solutions/platforms for AHA is one of the 3 important
objectives of renovated action plan of AG C2 for 2018-2020. It’s evident now that traditional models
of implementing of successful models (including business ones) of social care (public calls, grants,
etc) don’t work efficiently, and this not only in Europe. Unfortunately, the recently born methods
(PPPs, PPIs, SROI measurements) have not changed the elderly care landscape in Europe yet.
Renovated Action Plan AG C2 2018-2020 16
In the previous period, the Action Group C2 has started the work to identify the successful pilot
projects of elderly care born buy non-governmental, mainly business players. In the next period
(2019-2020) AG C2 is going to pay more attention to identifying the barriers: (i) for duplicating pilot
business projects, (ii) for scaling up of successful elderly care good practices already existing in
Europe.
To address these goals, the sub-group MARKET is going:
● To identify the reasons why Innovative Public Procurement is not often launched by Public
Administrations and Municipalities.
● To draw-out the guidelines and standards to easily combine a variety of solutions for
communication between ICT developers, Municipalities and Social Care operators.
● To share the positive experience of several Municipalities and private care suppliers of
alternative to traditionally recommended Innovative Public Procurements for ICT
independent living solutions, while Municipalities act as Public Administrations.
● To concentrate the positive practices in “persuasive systems” (technologies that aim to
change the end-user behaviour or attitude, like eating healthier or increasing physical
exercise).
● To deliver to business players the clear frameworks of measurements of SROI.
● To draw-out the clear vision of ways of increase of engagement of different stakeholders,
including policy makers.
● To pay attention to the verge business-to-state landscape of New European countries.
● To improve spontaneous coordination inside society/organisation to get market
satisfaction/safe money by facilitation autonomous coordination and problem solving at local
level.
● To demonstrate how community-based interventions could generate social and economic
value in terms of cost saving opportunity for the Public Health investors.
● To facilitate the awareness and the adoption, by policy makers and managers, about
investing in innovative care pathways based on evidence of new business models for
sustainability and for Scaling up social/digital innovation.
● To collect the EU Projects and successful care histories and to share them around EU sites as
roadshow, event to show BM experiences.
● To launch call for endorsements about the innovative ICT driven business care models.
To define simple but powerful standards in ICT adoption that's good be used in PCP and mainly in public tenders.
These topics and the strategic and specific objectives are planned to be addressed on a two years
framework. They are listed below.
Renovated Action Plan AG C2 2018-2020 17
3.2. Specific objectives Each general objective has been investigated by the AG in order to identify more specific objectives.
These objectives, which are linked to the objectives of the Digital Transformation of Health and Care,
are supposed to provide more concrete issue to tackle in order to achieve more general objectives
with practical goals.
Table 1: General and specific objectives linked to the objectives of the Digital Transformation of Health and Care
Link with Digital Transformation of Health and Care objective
General objective (GO) Specific objective (SO)
Citizens' secure access to and
sharing of health data across
borders
(GO1 PEOPLE) Foster
discussion on open solutions
for personalised social and
health care in AHA
SO1.1 Contribute to deliver a
standardised level of data
protection for ICT
implementation in care
innovation within the AHA
stakeholders according to
GDPR regulations
(GO2 DATA) Access to and
use of social and health care
data for AHA across borders
SO2.1 Identify strengths,
weaknesses, opportunities,
and threats (SWOT) related to
data sharing and exchanging
across borders
SO2.2 Identify European
previous policies, initiatives
and projects with evidence-
based secure access to and
sharing of health data across
borders
Digital tools for citizen
empowerment and person-
centred care
(GO1 PEOPLE) Foster
discussion on open solutions
for personalised social and
health care in AHA
SO1.2 Contribute to the
identification of experience-
based best practices in service
design (especially in form of
co-design) that promote the
acceptance and the adoption
of ICT healthcare solutions
SO1.3 Contribute to identify
the best tools to evaluate
user experience (UX) while
using services, devices and
solutions
Renovated Action Plan AG C2 2018-2020 18
SO1.4 Contribute to the
identification of strategies
fostering the development of
“self-organising system”
dynamics in services provided
by healthcare organisations
and public authorities
(GO3 MARKET) Implementing and scaling up
of open solutions/platforms
for AHA
SO3.1 Self-organised Care
Model Testing
SO3.2 Increase the policy
making awareness about
innovation in care
SO3.3 Launch of a call for
endorsements about
innovative ICT driven business
care models
SO3.4 Innovative Business
Model Marketing and cost
analysis parameterisation
SO3.5 Standard tender
requirements for the
adoption of innovative ICT
solution in care
SO3.6 Draw-out the
guidelines and standards to
easily combine a variety of
solutions for communications
between ICT developers,
Municipalities and Social care
operators
Better data to advance research,
disease prevention and
personalised health and care
(GO1 PEOPLE) Foster
discussion on open solutions
for personalised social and
health care in AHA
SO1.5 Improve the know-how
and the awareness in terms of
best ended or ongoing EU
projects and initiatives on
health record data
trustworthiness and
cybersecurity and ICT
Renovated Action Plan AG C2 2018-2020 19
solutions also aiming at early
detection, monitoring and
prevention
(GO2 DATA) Access to and
use of social and health care
data for AHA across borders
SO2.3 Raise awareness on the
potential of disruptive
technologies (such as
blockchain, big data analytics,
Internet of Things, virtual
reality, augmented reality,
artificial intelligence,
algorithmic techniques,
simulations and gamification)
to ensure secure and private
social and health data sharing
and exchanging across
borders
SO2.4 Analyse the legal,
ethics, and privacy issues on
secondary use of health and
care data
Non-Digital Transformation of
Health and Care Objectives* (GO1 PEOPLE) Foster
discussion on open solutions
for personalised social and
health care in AHA
SO1.6 Contribute to the
production of a collection of
solutions (also non-digital
ones) and strategies
promoting self-care
management in the older
people
SO1.7 Investigate the
effectiveness of particular UX
design experiences to foster
motivation and promote their
testing and further evaluation
in order to make them best
practices in healthcare
services
SO1.8 Promote and foster the
dissemination at EU level of
the data and results collected
by the AG
Renovated Action Plan AG C2 2018-2020 20
(GO2 DATA) Access to and
use of social and health care
data for AHA across borders
SO2.5 Enrol new partner
profiles (lawyers, public
servants, philosophers,
sociologist, political scientist)
to enrich the discussion about
the implication of the digital
transformation on real
context
SO2.6 Detect non-digital best
practices aimed to reduce the
negative outcomes from the
main legal, ethics, and privacy
issues on personal digital data
managing
SO2.7 Offer a
multidisciplinary vision of
access to and use of social
and health care data for AHA
across borders
*: Topic not linked to the priorities of the DSM, but identified as relevant to the future work of the
AG C2, and therefore indicated in this table.
3.3. Ideas for collaborative works
Ideas for collaborative works will be considered after new partners enrolment as a result of the call
for commitments and checking of the renovated Action Plans of all EIP on AHA AGs.
3.4. Ideas for sprints
Sprint 1: Development of “Road- map for aged- care operator of implementing of ICT solutions
(based on AAL- developed example) in Eastern- European Municipality.”1
How a Municipality can foster the implementing of ICT solutions by PME Senior Care Operators. Based
on successful experience of Riga City Hall and Senior Group.
Description: This sprint will use as basics the outcomes of successful Workshop “Why regions choose
the ICT solutions” performed by Senior Group, Cogvis and Municipality of Riga in Bilbao, on
25/9/2018. It will consist of 2-days Workshop and of working visiting session in “Senior Group” Riga-
based Smart Home Care “Age - in - Place” pilot solution MAMA-OK with participation of ICT
manufactures, municipalities, operators and speakers from different European countries, some of
them current partners of AG C2.
The sprint will integrate the participants, players, ideas and outcomes of the groups C2 and D4.
1 https://docs.google.com/document/d/19x2qBetFTq0fo_D36LenJgYjCBg1dYeNbTlqFJFjHS4/edit?usp=sharing
Renovated Action Plan AG C2 2018-2020 21
Expected Outputs:
● the road- map for aged- care operator and municipality for implementing of ICT solutions
(based on AAL- developed example) in municipality. The special attention will be put to
creating of
● list of persuasive arguments to be used by entrepreneur to persuade municipality to support
the ICT innovation and
● the argumentation for aged person to use it (based on prototype of developed APPlication).
These objectives are completely in line with the strategic goal advance of digital innovation uptake in
the AHA across the EU.
Workshop (as the main element of sprint) will try to operationalise the theoretically possible
interaction of all its four elements. We believe that ‘laissez faire’ regime, where industry, based on
the feedback from Media/civil society is leading the innovative capacity in the presented framework,
ruled by municipality and academia provides support in terms of knowledge is more useful than
“statist regime” where government leads by driving the innovative capacity of industry, or than
“balance regime” where the universities play the most important role.
We invite the representatives of all the 4 elements of the system: industry, academia, state
(municipality) and media/civil society as speakers and members of working sessions for our
workshop.
Geographical coverage:
Riga is the biggest city of the Baltic countries (Estonia, Latvia, Lithuania). Currently there are no RS in
any of these countries. We work to assure the fact that the successful experience of Senior Care PME
of cooperation with city halls of Tallinn, Vilnius and other Baltic cities will be presented there and the
participants of many Eastern European countries, mainly from North (Estonia, Latvia, Lithuania,
Poland) to take part in a Workshop.
Renovated Action Plan AG C2 2018-2020 22
4. Activities, specific results and impacts
Activities to be undertaken to progress on the Action Plan are numerous and will involve different
resources and actors and will be common to different objectives. They cannot be displayed to its
whole extension in this document. As a result of these activities several results will be achieved.
What follows is a list of key activities that will be carried out by the partners to develop the plan and
a list of the expected tangible results and impacts that different partners have committed to obtain.
Table 2: Activities, results and impacts
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.1: Contribute to deliver a standardised level of data protection for ICT
implementation in care innovation within the AHA stakeholders according to GDPR regulations
Lead partner: ISRAA
Contributing partners: Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.1.1
Gathering all EU GDPR
guidelines related to the use
of ICT in eHealth and
mHealth analysing the
known hazard points and
avoidable system fallacies
Result 1.1.1.1
Development of a checklist
for GDPR compliance as a
tool for AHA stakeholders
willing to adopt ICT solutions
in projects or in healthcare
service delivery
Impact 1.1.1.1.1
Increased awareness in ICT
implementation according to
GDPR requirements.
Impact 1.1.1.1.2
More agile development and
deployment of solutions in the
field of AHA.
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.2: Contribute to the identification of experience-based best practices in
service design (especially in form of co-design) that promote the acceptance and the adoption of
ICT healthcare solutions
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.2.1
Diffusion and dissemination
of the main results and best
practices identified along the
various activities of the AG,
Result 1.2.1.1
Creation of a white paper
containing all the best
practices, suggestions and
success case histories
Impact 1.2.1.1.1
Diffusion of proven effective and
efficient best practices among
stakeholders, care providers
(both public and private) and
local authorities.
Renovated Action Plan AG C2 2018-2020 23
its collaborative works and
partners.
gathered and subsequent
open online distribution.
Result 1.2.1.2
Broadcasting of a webinar
(or series of webinars)
presenting the work of the
AG, its framework and
outputs.
Impact 1.2.1.2.1
Growth in number of policy
recommendations related to the
results gathered by the AG in
AHA-related projects
requirements at EU level.
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.3: Contribute to identify the best tools to evaluate the user experience (UX)
while using services, devices and solutions
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.3.1
Open call to share
experiences from
stakeholders and healthcare
innovators shedding light on
elements of co-design
facilitating acceptance and
adoption of ICT solution.
Result 1.3.1.1
Share partners experiences
in an open repository in
order to facilitate the
identification of relevant
features for implementation
and literature reviews of
evidence-based solutions.
Impact 1.3.1.1.1
Increased adoption of practices
that foster the realisation of
services and digital tools for the
older people.
Impact 1.3.1.1.2
Reduction of the digital divide
connected to healthcare
services, improvement in service
deployment, reduction of costs
for both the older people and
the health and care authorities
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.4: Contribute to the identification of strategies fostering the development of
“self-organising system” dynamics in services provided by healthcare organisations and public
authorities
Lead partner: ISRAA
Contributing partners: Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.4.1 Result 1.4.1.1 Impact 1.4.1.1.1
Renovated Action Plan AG C2 2018-2020 24
Search and identification of
good practices fostering the
adoption of “self-organising
system” dynamics and service
design practices aiming at the
creation of a “self-organising
service”.
Initial collection of strategies
from partners, healthcare
and public authorities’
experiences and literature
review.
Increasing interest from
organisations and institutions in
the topic of self-organisation in
healthcare and growth in
relative debate.
Result 1.4.1.2
Creation of an open
repository of effective
practices and case-reports of
successful implementations.
Impact 1.4.1.2.1
Increasing commitment from
stakeholders around Europe to
test practices and share results
with the international
community.
Result 1.4.1.3
Drafting of a white paper
enlisting possible benefits for
private and public bodies
deriving from the
deployment of “self-
organising services”.
Impact 1.4.1.3.1
Diffusion of “self-organising”
services due to the increasing
evidence supporting their
efficacy and economic
convenience.
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.5: Improve the know-how and the awareness in terms of best ended or
ongoing EU projects and initiatives on health record data trustworthiness and cybersecurity and
ICT solutions also aimed at early detection, monitoring and prevention
Lead partner: ISRAA
Contributing partners: Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.5.1
Mapping the existing EU
projects results in terms of
IoT, ICT and AI
trustworthiness in terms of
software development,
implementation, efficacy and
efficiency of the solutions
adopted.
Result 1.5.1.1
Generation and fuelling of an
online “one stop shop”
containing a collection of
projects websites, main
related deliverables and
documents underlining the
implementation context,
benefits and challenges
related to the practice,
desired and undesired
outcomes and outputs, etc.
Impact 1.5.1.1.1
Diffusion and adoption of useful
and tested tools among
developers, care providers,
policy makers, stakeholders in
the field of AHA for the use of
ICT solutions.
Impact 1.5.1.1.2
More efficient deployment and
scaling up of proven-efficient
technologies and ICT solutions.
Activity 1.5.2 Result 1.5.2.1 Impact 1.5.2.1.1
Renovated Action Plan AG C2 2018-2020 25
Collect evidence from past
and current projects involving
the use of IoT, assistive
technologies and wearables
to prevent disease, monitor
chronic conditions and detect
signs of diseases earlier
Creation of a subcategory in
the aforementioned “one
stop shop” dedicated to
evidence from the use of ICT,
IoT, etc. in healthcare to
promote wellbeing and
reduce the burden both
human and economical of
chronic or degenerative
disease (i.e.: dementia,
Parkinson’s disease etc.)
Greater adoption of evidence-
supported ICT solutions (also
connected to home automation
and sensors) reducing the
burden of current disease or the
risk of developing chronic
diseases.
General objective 1: Foster discussion on open solutions for personalised social and health care
in AHA
Specific objective 1.6: Contribute to the production of a collection of solutions (also non-digital
ones) and strategies promoting self-care management in the older people
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.6.1
Implementation of an ongoing
and collaborative benchmark
of available tools to evaluate
the user experience
connected to the fruition of
services and the use of
devices and digital solutions.
Result 1.6.1.1
Joint definition of a template
for tool and technique
benchmarking that allows
comparison of features, pros
and cons and the most
suitable condition for their
use.
Impact 1.6.1.1.1
Adoption by stakeholders of the
best tools highlighted by the
benchmark, local authorities
and policy makers in evaluating
healthcare solutions
General objective 1: Foster discussion on open solutions for personalised social and health care in
AHA
Specific objective 1.7: Investigate the effectiveness of particular UX design experiences to foster
motivation and promote their testing and further evaluation in order to make them best practices
in healthcare services
Some of this design might also include techniques to help people adopt and maintain healthier
lifestyles and autonomous management of their own health conditions e.g.: through personal
rewards (i.e. price reduction of services/food....) and social reward level (i.e. gained coins can be
used in public services at local level for the person himself or donated)
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, UPM
Renovated Action Plan AG C2 2018-2020 26
Activities Results Impacts
Activity 1.7.1
Literature search finalised to
identify best practices and
techniques capable of
promoting and motivating self-
care management in older
people population. This
research will include also
projects’ output and case
histories.
Result 1.7.1.1
Collection of evidence-based
examples of implementation
of solutions promoting self-
care in the older people and
frail population
Impact 1.7.1.1.1
Diffusion of proposed solution in
public and routine healthcare
practices and consequent
reduction in costs of older
people needing continuous care
or with chronic diseases
associated to the increase in
self-management of health and
care routine.
Impact 1.7.1.1.2
Expected general reduction in
terms of frailty in people
adopting the proposed
solutions, deriving from the
adoption of the aforementioned
solutions.
Activity 1.7.2
Identification of UX design
applications and case reports
in the field of Active and
Healthy Ageing (services,
housing, IoT, eHealth and
mHealth, smart devices, etc.).
Result 1.7.2.1
Creation of an open online
repository of UX design
practices and experiences
from partners, and literature
review.
Impact 1.7.2.1.1
Inputs for the creation of a
network for sharing suggestions
and evidences of the
effectiveness of UX and personal
UX design applications and
consequent adoption for future
projects.
Impact 1.7.2.1.2
Growth in number of successful
implementations of UX design
practices for services for the
older people.
General objective 1: Foster discussion on open solutions for personalised social and health care in
AHA
Specific objective 1.8: Promote and foster the dissemination at EU level of the data and results
collected by the AG
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, UPM
Activities Results Impacts
Activity 1.8.1 Result 1.8.1.1 Impact 1.8.1.1.1
Renovated Action Plan AG C2 2018-2020 27
Stimulate the implementation
of intrinsic motivation in older
people and/or their caregivers
to adopt services and solutions
(with particular focus on
motivation eliciting strategies
and ICT solutions) and to
implement a healthy lifestyle.
Collection of evidence and
experience-based
approaches or interventions
that showed promising
results in generating a
persistent motivation in
target groups to adopt
healthy lifestyles and
proposed solutions/services.
Investigate the field of token
economy and non-monetary
rewards (e.g. time bank,
discount on medical and/or
social services) through
literature review, success
cases and partners’
experiences.
Increased effectiveness of
interventions due to the
implementation of corroborated
strategies.
Impact 1.8.1.1.2
Reduction in societal costs
related to the effects of self-
management.
Impact 1.8.1.1.3
Reduction of the need for
healthcare services (i.e.:
emergencies, hospitalisations,
home visits, etc.).
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.1: Identify strengths, weaknesses, opportunities, and threats (SWOT) related
to data sharing and exchanging across borders
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners:
Activities Results Impacts
Activity 2.1.1
Collaborative work to design a SWOT analysis to start the discussion about data sharing and exchanging
Result 2.1.1.1
A diagnosis of European current picture related to data sharing and exchanging across borders will be made
Impact 2.1.1.1.1
Increasing of partners involved' knowledge and awareness on strengths, weaknesses, opportunities and threats about data sharing and exchanging.
Impact 2.1.1.1.2
N. of documents published on EIP on AHA website.
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.2: Identify European previous policies, initiatives and projects with evidence-
based secure access to and sharing of health data across borders
Renovated Action Plan AG C2 2018-2020 28
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners:
Activities Results Impacts
Activity 2.2.1
Elaboration of map of European previous experiences or projects with evidence-based secure access to and sharing of health data across borders by all partners
Result 2.2.1.1
A map with initiatives geolocated and classified published on EIP on AHA website will be designed
Impact 2.2.1.1.1
Greater visibility of evidence-based experiences
Impact 2.2.1.1.2
N. of initiatives identified
Impact 2.2.1.1.3
One infographic published
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.3: Raise awareness on the potential of disruptive technologies (such as
blockchain, big data analytics, Internet of Things, virtual reality, augmented reality, artificial
intelligence, algorithmic techniques, simulations and gamification) to ensure secure and private
social and health data sharing and exchanging across borders.
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners: AFEdemy
Activities Results Impacts
Activity 2.3.1
Creation of a report including the main disruptive technologies and its potential for ensure secure and private data sharing and exchanging across borders.
Result 2.3.1.1
A repository of innovative experience supported on digital tools and disruptive technologies aimed to foster the secure access and sharing personal data for user empowerment and person-centred care will be created.
Impact 2.3.1.1.1
Increased willingness to embrace disruptive technologies
Impact 2.3.1.1.2
Document with benefits and barriers of technology implementation published
Impact 2.3.1.1.3
Conclusions report published
Renovated Action Plan AG C2 2018-2020 29
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.4: Analyse the legal, ethics, and privacy issues on secondary use of health and
care data.
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners:
Activities Results Impacts
Activity 2.4.1
Open discussion to analyse the legal, ethics, and privacy issues on secondary use of health and care data.
Result 2.4.1.1
Main legal, ethics, and privacy issues on personal digital data management will be highlighted
Impact 2.4.1.1.1
Identification of a set of successful policies and ethical issues related to enhance a secure data access document published
Impact 2.4.1.1.2
Conclusions report published
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.5: Enrol new partner profiles (lawyers, public servants, philosophers,
sociologist, political scientist) to enrich the discussion about the implication of the digital
transformation on real context
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners:
Activities Results Impacts
Activity 2.5.1
Disseminate best practices, success stories, showcase and testimonials from “seniors partners” both in communication activities and on the EIP Portal
Result 2.5.1.1
More partners involved in AG and a broad cooperation transdisciplinary environment will be created
Impact 2.5.1.1.1
Enliven partners loyalty
Impact 2.5.1.1.2
Boost online dissemination of the success stories
Impact 2.5.1.1.3
N. of new fields/areas of expertise involved
Renovated Action Plan AG C2 2018-2020 30
Impact 2.5.1.1.4
N. of new partners
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.6: Detect non-digital best practices aimed to reduce the negative outcomes
from the main legal, ethics, and privacy issues on personal digital data managing
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners:
Activities Results Impacts
Activity 2.6.1
Identification and collection of non-digital best practices
Result 2.6.1.1
Repository of non-technological innovations to complement progress and mitigate the negative implications of the integration of digital tools for the access to and use of social and health care data for AHA across borders
Impact 2.6.1.1.1
Diffusion of proven effective non-digital initiatives
Impact 2.6.1.1.2
Document with benefits and disadvantage of technology implementation published
Impact 2.6.1.1.3
Conclusions document published
General objective 2: Access to and use of social and health care data for AHA across borders
Specific objective 2.7: Offer a multidisciplinary vision of access to and use of social and health care
data for AHA across borders
Lead partners: Fundación CTIC and Quirónsalud
Contributing partners: AFEdemy
Activities Results Impacts
Activity 2.7.1
Creation of a conclusions report including all aspects
Result 2.7.1.1
Conclusions remarks will be published together with holistic vision and relevant
Impact 2.7.1.1.1
Document with benefits and disadvantage of technology implementation published
Renovated Action Plan AG C2 2018-2020 31
developed in the previous activities
implications related to access to and use of social and health care data for AHA across borders
Impact 2.7.1.1.2
Conclusion document published
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.1: Self-organised Care Model Testing
Lead partner: ISRAA
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud
Activities Results Impacts
Activity 3.1.1
Organising and delivering an
online training for AG C2
members that are willing to
test self-organising solutions at
local level dedicated to
informing caregivers at
community level
Result 3.1.1.1
At least two online training
will be done, aiming to reach
10 attendants for each one
Impact 3.1.1.1.1
Improving the know-how of care
provider organisations regarding
self-organising systems and their
possible implementation at local
level
Activity 3.1.2
Planification and
implementation of self-
organising and supportive
system dedicated to the older
people in local communities
through the engagement of
informal caregivers in at least
two care provider partners
belonging to AG C2
Result 3.1.2.1
Gathering results in terms of
number of older people
involved in support actions
by informal caregivers,
thanks to the
implementation of self-
organising systems
Impact 3.1.2.1.1
Improve in mutual social support
in pilot site communities where
self-organising systems will be
tested.
This improvement is expected to
be measurable through older
people’s quality of life, social and
economic indicators
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.2: Increase the policy making awareness about innovation in care
Lead partner: N/K, ISRAA (3.2.3)
Contributing partners: AFEdemy, Fundación CTIC, ISRAA, Quirónsalud
Activities Results Impacts
Activity 3.2.1
Initial mapping at European
level of the main business
Result 3.2.1.1
Report containing a
selection, done by AG C2
Impact 3.2.1.1.1
Improvement in the awareness
of policy and decision makers
Renovated Action Plan AG C2 2018-2020 32
models and organisational
design regarding innovative
care model solutions and the
related ICT implementation for
independent living of older
people
members, about the context
of application of business
model and technological
solutions in innovative care
design models
about the opportunities that can
be taken and used into the local
tenders and other organisational
models of care delivery. This will
be enhanced also by specific
workshops delivered at a local
level by each member
Activity 3.2.2
Proposal from AG C2 members
to AHA stakeholders to test
solutions selected among the
best GO 3.1’s outcomes, in
order to improve
organisational models with
new care delivery pathways
and or ICT solutions
Result 3.2.2.1
Gathering of results deriving
from Activity 3.2 and
analysis of what they might
affect in terms of care
efficacy and efficiency for all
the people benefiting from
ongoing and existing care
services
Impact 3.2.2.1.1
We will expect to have an impact
in terms of improving quality of
life of older people having a
reduction in services cost as well
Activity 3.2.3
Definition of the main
organisational financial
variables that have showed an
impact in terms of outcome
expectations in order to
deliver a structured guideline
for business model adoption
and innovative ICT solution
implementation for care
provider organisations
Result 3.2.3.1
Delivery of a series of
documents containing
guidelines and checklists for
a gap analysis assessment
available for every care
provider organisation size
Impact 3.2.3.1.1
Definition of new standard
guidelines for European public
and private organisations for
business model innovations and
digital marker development.
In pursuing this goal AG C2
members will look for the
cooperation of We4AHA for
proposing the guidelines to
organisations.
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.3: Launch of a call for endorsements about the innovative ICT-driven business
care models
Lead partner: ISRAA (3.3.2)
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud, ISRAA (3.3.3)
Activities Results Impacts
Activity 3.3.1
Initial mapping at European
level of the main business
models and organisational
design regarding innovative
Result 3.3.1.1
Report containing a
selection, done by AG C2
members, about the context
of application of business
Impact 3.3.1.1.1
Improvement in the awareness
of policy and decision makers
about the opportunities that can
be taken and used into the local
Renovated Action Plan AG C2 2018-2020 33
care model solutions and the
related ICT implementation for
independent living of older
people
model and technological
solutions in innovative care
design models
tenders and other organisational
models of care delivery. This will
be enhanced also by specific
workshops delivered at a local
level by each member.
Activity 3.3.2
Creation of a communication
plan finalised to engage care
providers into a broad
European network dedicated
to business models and ICT
solutions in care
Result 3.3.2.1
Document illustrating a
strategic communication
plan complete of target
group description, media
communication strategy
implemented as a specific
Gantt chart
Impact 3.3.2.1.1
Building of a European network
composed of care providers
interested in business model
innovation and care.
These care providers will be
reached through the
implementation of the
communication plan
Activity 3.3.3
Organising and delivering of at
least two events per year
around Europe dedicated to
the presentation of the new
European network for business
model innovation and the
launch of calls for
endorsement to the initiative
with the public
Result 3.3.3.1
These events will bring
partners taking part to the
network construction,
through a formal agreement
declaration, taking place
from 2020, and defining the
aims of the network,
regulations and connections
with other European
initiatives related to the
blueprint and digital single
market objectives
Impact 3.3.3.1.1
Remarkable growth in number of
public and private bodies
endorsing the European
cooperation in reaching future
goals of European initiatives,
such as EIP on AHA Blueprint,
Digital Single Market, etc.
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.4: Innovative Business Model Marketing and cost analysis parameterisation
Lead partner: INESC TEC
Contributing partners: AFEdemy, Fundación CTIC, ISRAA, Quirónsalud
Activities Results Impacts
Activity 3.4.1
Discussion and preparation of
main European standards
suitable for normative business
care model based on the
implementation in senior care
provider organisations
considering organisational
Result 3.4.1.1
Delivery of a set of
standards for each relevant
dimension related to
innovative business model
implementation in care
delivery and scaling up in
Impact 3.4.1.1.1
Presentation of the agreed
standards to EIP on AHA
initiatives to promote their
introduction and adoption in the
European health and care
landscape
Renovated Action Plan AG C2 2018-2020 34
models, HR factor,
technological and economical
dimension
European care provider
organisations context
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.5: Standard tender requirements for the adoption of innovative ICT solution in
care
Lead partner: N/K
Contributing partners: ISRAA
Activities Results Impacts
Activity 3.5.1
Identification and selection of
successful PCP and PPI tender
adoption that has been done
in Europe regarding ICT
solutions for innovative care
models
Result 3.5.1.1
Delivery of a list of standard
elements that should be
evaluated and tender
preparation to achieve
innovation in care for older
people
Impact 3.5.1.1.1
Presentation of PCP tender
elements to AHA stakeholders’
community and subsequent
increase in their adoption
General objective 3: Implementing and scaling up of open solutions/platforms for AHA.
Specific objective 3.6: Draw-out the guidelines and standards to easily combine a variety of
solutions for communications between ICT developers, Municipalities and Social care operators.
The development of alternative to traditional recommended Innovative Public Procurements for
ICT independent living solutions, while Municipalities act as Public Administrations.
Lead partner: Senior Group
Contributing partners: AFEdemy, Fundación CTIC, Quirónsalud
Activities Results Impacts
Activity 3.6.1
Draw-out the guidelines and
standards to easily combine a
variety of solutions for
communications between ICT
developers, Municipalities and
Social care operators
Result 3.6.1.1
Road- map for aged- care
operator and municipality
for implementing of ICT
solutions (based on AAL-
developed example) in
municipality
Impact 3.6.1.1.1
List of persuasive arguments to
be used by entrepreneur to
persuade municipality to
support the ICT innovation will
facilitate the scaling up of
successful practices though
other countries
Renovated Action Plan AG C2 2018-2020 35
5. Timing overview To get the previous goals, the timeline (Gantt chart) shown below, describes the tentative timing of
necessary activities to successfully achieve each specific objective:
GO1 People:
Year 2019
Semester 1
Year 2019
Semester 2
Year 2020
Semester 1
Year 2020
Semester 2
Foster
discussion
on open
solutions
for
personalise
d social
and health
care in
AHA
Activity 1.1.1
Result 1.1.1.1
Activity 1.2.1
Result 1.2.1.1
Result 1.2.1.2
Activity 1.3.1
Result 1.3.1.1
Activity 1.5.1
Result 1.5.1.1
Activity 1.5.2
Result 1.5.2.1
Activity 1.6.1
Result 1.6.1.1
Activity 1.4.1
Result 1.4.1.1
Result 1.4.1.2
Result 1.4.1.3
Activity 1.7.1
Result 1.7.1.1
Activity 1.7.2
Result 1.7.2.1
Activity 1.8.1
Result 1.8.1.1
Renovated Action Plan AG C2 2018-2020 36
GO2 Data:
Year 2019
Semester 1
Year 2019
Semester 2
Year 2020
Semester 1
Year 2020
Semester 2
Access to
and use of
social and
health care
data for
AHA across
borders
Activity 2.1.1
Activity 2.2.1
Result 2.2.1.1
Activity 2.3.1
Result 2.3.1.1
Activity 2.4.1
Result 2.4.1.1
Activity 2.5.1
Result 2.5.1.1
Activity 2.6.1
Result 2.6.1.1
Activity 2.7.1
Result 2.7.1.1
GO3 Market:
Year 2019
Semester 1
Year 2019
Semester 2
Year 2020
Semester 1
Year 2020
Semester 2
GO 3.
Implement
ing and
scaling up
of open
solutions/p
latforms
for AHA
Activity 3.1.1
Result 3.1.1.1
Activity 3.1.2
Result 3.1.2.1
Activity 3.2.1
Result 3.2.1.1
Renovated Action Plan AG C2 2018-2020 37
Activity 3.2.2
Result 3.2.2.1
Activity 3.2.3
Result 3.2.3.1
Activity 3.3.1
Result 3.3.1.1
Activity 3.3.2
Result 3.3.2.1
Activity 3.3.3
Result 3.3.3.1
Activity 3.4.1
Result 3.4.1.1
Activity 3.5.1
Result 3.5.1.1
Activity 3.6.1
Result 3.6.1.1
Renovated Action Plan AG C2 2018-2020 38
6. Governance and coordination
Action Groups establish their own working methods and governance, with the EC acting as a
facilitator. There are three components to governance structure: the partners, the action group
coordinators and the EC. The governance structure will ensure timely development of the AP and the
incorporation of newly interested partners. Overall, the rules of engagement between the parties are
based on the following principles:
● Openness and partnership – common willingness of all partners to cooperate with other
relevant partners.
● Coordination – participation of a representative(s) in the coordination meetings of the Action
Group.
● Reporting – regular reporting from the Action Group's meetings, progress of actions and
deliverables to be made public.
● Evaluation – outcome of actions to be evaluated, and results made public.
6.1. Role & responsibilities of Action Group members ● Implement the agreed Action Plan to the agreed standards and deadlines.
● Ensure the effective preparation and delivery of all AG products.
● Evaluate of AG performance and reporting on progress.
● Promote the activity of the AG in the social media.
6.2. Role & responsibilities of Action Group coordinators ● Implement the agreed Action Plan to the agreed standards and deadlines.
● Lead the AG team and coordinating all matters of the commitment contents.
● Regular liaison with the EC and facilitator on all AG related matters.
● Ensure the effective preparation and delivery of all AG products.
● Participation at meetings and in discussions.
● Take responsibility for the effective flow of information between AG.
● Support evaluation of AG performance and reporting on progress.
● Submit of the final results of the Action Plan based on data provided by all AG.
Besides the main goal of the Coordination Team, being accountable for the delivery of the results,
the following goals are also in their scope:
● Support the use of the tools that are created to professionalise the activities of the
organisation of the EIP on AHA (i.e. CTT, EIP on AHA Portal and Innovative Practices
Repository etc.).
● Support the efforts and contribute to continuously improve the measurement of impact of
the EIP on AHA (i.e. MAFEIP) towards its 2020 SIP targets.
● Commit to supporting the visibility of the EIP on AHA and dissemination of its work whenever
relevant.
6.3. Role & responsibilities of the European Commission ● Liaising with the Action Group coordination team and members.
● Handling communication with the Action Group.
● Monitoring progress of activities.
Renovated Action Plan AG C2 2018-2020 39
I. List of abbreviations Table 3: Abbreviations
Acronym Explanation
AFE Age-Friendly Environments
AG Action Group/s
AHA Active and Healthy Ageing
AI Artificial Intelligence
AP Action Plan/s
Blueprint Blueprint Digital Transformation of Health and Care for the Ageing Society
BM Business Model
C2 AG on Development of Interoperable and Independent Living Solutions
CSA Coordination and Support Action
CTT Commitments Tracker Tool
CW Collaborative work
D4 AG on Innovation for Age-Friendly Buildings, Cities and Environments
DG SANTE Directorate-General for Health and Food Safety
DSM Digital Single Market
DTHC Digital transformation of health and care
EC European Commission
EU European Union
EIP SCC European Innovation Partnership on Smart Cities and Communities
EIP on AHA European Innovation Partnership on Active and Healthy Ageing
I2M Innovation to Market
ICT Information and Communication Technology
GDPR General Data Protection Regulation
GO General Objective
IoT Internet of Things
KPI Key Performance Indicator
MAFEIP Monitoring and Assessment Framework for the EIP on AHA
PPI/PCP Public Procurement of Innovative solutions / Pre-Commercial Procurement
PPP Public Private Partnership
ROI Return On Investment
RS Reference Site/s
Renovated Action Plan AG C2 2018-2020 40
RSCN Reference Sites Collaborative Network
SF-SSCC Sector Forum on Smart and Sustainable Cities and Communities
SG Steering Group
SHAFE Smart-Health Age-Friendly Environments
SME Small and medium-sized enterprise
SO Specific Objective
SROI Social Return On Investment
SWOT Strengths, Weaknesses, Opportunities and Threats
UX User experience
WE4AHA Widening the support for large scale uptake of Digital Innovation for Active and
Healthy Ageing
WHO World Health Organisation
Renovated Action Plan AG C2 2018-2020 41
II. List of contributing partners
● Raffaele CATONI, ISRAA-FABER ● Javier GANZARAIN, AFEdemy and AGE Platform Europe ● Gil GONÇALVES, Inova+ ● Nicolai KOBLIAKOV, Senior Group ● Juan MONTALVA, Universidad Politécnica de Madrid (UPM) ● Jimena PASCUAL, Fundación CTIC ● Ignacio PEDROSA, Fundación CTIC ● Oscar ZANUTTO, ISRAA-FABER