For further information visit www.eccinternational.com or email to [email protected]SMS Implementation & E-Learning Toolkit Service Management System (ISO 20000:2011 & ITIL v3) WHAT WILL YOU GET ? SPECIAL DISCOUNT FOR SMEs & NGOs ABOUT THE TOOLKIT KEY TOOLKIT HIGHLIGHTS ISO/IEC 20000:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. Implementing effective organizational Service Management System requires a team which is knowledgeable of best practices, a strong organizational management system and an infrastructure which supports the same. Some of the common challenges that companies face while implementing an SMS include: • Understanding the level of process maturity that is needed • Understanding what exactly it means to be SMS compliant • Lack of ability to demonstrate that “we have” or “plan” to have” management control of processes This SMS toolkit provides a baseline set of tactical deliverables for IT/IT Enables orga- nizations. It includes essential training, support materials to guide and accelerate the SMS compliance of an IT focused organization. This toolkit highlights the following that will help you accelerate the development and implementation of Service Management System. • Extensive training material for the 14 process areas of the SMS • Visually rich animated learning of the SMS benefits and importance. • A self assessment questionnaire to check your organization’s readiness to adopt SMS standards and policies • Library of materials including Guidance, templates, process, procedures, glossary to support all the 14 process areas • Concise & customizable 300 + forms, templates and other process assets which are ready to use and rapid to deploy. • 70 + easy to carry flash cards explaining every process area in a gist. • Easy to access SMS Manual for your easy understanding of the ISO/IEC 20000 standard Comprehensive library of well or- ganized assets to implement SMS in a CD Softcopies of post- ers, life size ban- ners & reference cards to launch the SMS implementa- tion/awareness campaign Remote consulta- tion for additional SMS implementa- tion support and guidance Deck of 72 cards which explains every process area of ISO 20000 in a nutshell Actual product may not resemble the picture
Transcript
For further information visit www.eccinternational.com or email to [email protected]
SMS Implementation & E-Learning Toolkit Service Management System (ISO 20000:2011 & ITIL v3)
WHAT WILL YOU GET ?
SPECIAL DISCOUNT FOR SMEs & NGOs
ABOUT THE TOOLKIT
KEY TOOLKIT HIGHLIGHTS
ISO/IEC 20000:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.Implementing effective organizational Service Management System requires a team which is knowledgeable of best practices, a strong organizational management system and an infrastructure which supports the same. Some of the common challenges that companies face while implementing an SMS include:• Understandingthelevelofprocessmaturitythatisneeded• UnderstandingwhatexactlyitmeanstobeSMScompliant• Lackofabilitytodemonstratethat“wehave”or“plan”tohave”management control of processesThis SMS toolkit provides a baseline set of tactical deliverables for IT/IT Enables orga-nizations. It includes essential training, support materials to guide and accelerate the SMS compliance of an IT focused organization.
This toolkit highlights the following that will help you accelerate the development and implementation of Service Management System.• Extensivetrainingmaterialforthe14processareasoftheSMS• VisuallyrichanimatedlearningoftheSMSbenefitsandimportance.• Aselfassessmentquestionnairetocheckyourorganization’sreadinessto adopt SMS standards and policies • LibraryofmaterialsincludingGuidance,templates,process,procedures, glossarytosupportallthe14processareas• Concise&customizable300+forms,templatesandotherprocessassets which are ready to use and rapid to deploy. • 70+easytocarryflashcardsexplainingeveryprocessareainagist.• EasytoaccessSMSManualforyoureasyunderstandingoftheISO/IEC 20000 standard
Comprehens ive library of well or-ganized assets to implement SMS in a CD
Softcopies of post-ers, life size ban-ners & reference cards to launch the SMS implementa-t i on /awareness campaign
Remote consulta-tion for additional SMS implementa-tion support and guidance
Deck of 72 cardswhich explainsevery process area of ISO 20000 in a nutshell
Actual product may not resemble the picture
For further information visit www.eccinternational.com or email to [email protected]
• Designedtohelpcompaniesputinplace‘fit-forpurpose’documentation,implementITILservicemanagement best practice
• PerfectinvestmentfororganizationsseekinganoptimalroutetoSMSbestpracticeguidingcompaniesthrough best practices
“We struggled to implement theISO27001formorethan3years.In spite of our staff attending any trainingsonISO27001butafterweused the ISMS toolkit from ECCI, we were able to learn more about ISO 27001 through samples andtemplates provided in the toolkit, we implemented a very good infor-mation security management sys-tembasedon ISO27001andgotcertifiedimmediately.”
“It was really helpful to combinetoolkit with consulting for the pro-ject. The toolkit helped our com-pany to save cost and finish the project faster than the projectedtimeline.ThankyouECCI!”
“Accordingtoourestimateitwouldtake about 6 months time and about 3 resources to develop all the documents based on the ISO standard, and when we were intro-duced to the toolkit from ECCI, we found what we needed and could save a lot of money and time. The value of the toolkit is priceless but it comes at a very affordable price from ECCI, I would recommend it toanyorganizationinterestedin.”
For further information visit www.eccinternational.com or email to [email protected]
TOOLKITS SNAPSHOTS
SMS FRAMEWORK
Service Management processes within the structure
SMS MANUAL
Structured Illustration of official international standards
TRAINERS KIT
Carefully compiled selection of documents for trainers
For further information visit www.eccinternational.com or email to [email protected]
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Our professional development solutions cover Trainings and Conferences, Managed Services and Learning on Demand. Weorganize public trainings and in-houseworkshops tailored for specific organizations.Wehelp companiesmanagetheir non-core yet critical training function through end-to-end training management - starting from planning and needs analysis to program evaluation and records management. The Learning on Demand products we offer provide convenient and innovative ways for learning.
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