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Run Information Details
Samples in Run N/A
Instrument Serial Number The serial number of the MiSeq instrument
Date of Data Submission N/A
Date of Report Generation N/A
Human Assembly VersionThe version of the human genome used to map the NGS reads
RPrint Version The version of the RPrint component of ADAPT
QC Model Version The version of the QC model within RPrint
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TroubleshootingTroubleshooting
Problem Solution
You selected two factor authentications but are not receiving a text message on your mobile phone with a PIN that would allow you to log into ADAPT.
Check to ensure that the phone number you entered includes your country code. If it did not, contact Agendia Customer Service for assistance.
You are trying to log into ADAPT and have entered your username and password, but the website does not respond after you click “Sign In”.
Click “Sign In” again. On some web browsers, the first click is not properly sent to ADAPT.
You forgot your password to login to ADAPT.
Go to the login screen from www.agendia.com/ADAPT. Click on the “Forgot password?” link and follow the instructions provided. If you still are unable to login, contact Agendia Customer Service for assistance.
You are experiencing issues with setting up the Agendia Service Connector.
Go to the "Settings" section of ADAPT and click "Delete" next to the connector you are having issues with. Create a new one with a different name than you used the first time.
Files are not being uploaded to ADAPT via the Agendia Service Connector.
Go to the “Settings” section of ADAPT and ensure that the “Local folder” listed for the Agendia Service Connector matches the folder where you are placing files for upload to ADAPT.
Duplicate FASTQ files appear within the portal.
Make sure that you only upload your FASTQ file once when using the Agendia Service Connector. In the event you duplicate an upload, navigate to the Agendia Service Connector upload folder, delete the duplicates and reupload a single file that had been duplicated.
Pages in ADAPT are not functioning as expected.
Click the “Refresh” button on the page. If the problem persists, contact Agendia Customer Service.
The result for a sample only includes a Technical Report and does not include an Explanation of Results (EoR) document.
Check the verdict for the Overall Assessment. If it says “Fail”, then no Explanation of Results is generated for the sample.
You are unable to print or save reports for a sample.
Make sure that the status field next to the sample on the “Dashboard” page says “succeeded” and that a PDF icon is shown.
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Reference number of symbol Title of symbol Description of symbol
Manufacturer Indicates the medical device manufacturer, as defined in EU Directives 90/385/EEC, 93/42/EEC and 98/79/EC.
Caution
Indicates the need for the user to consult the instructions for use for important cautionary information such as warnings and precautions that cannot, for a variety of reasons, be presented on the medical device itself.
In vitro diagnostic medical device
Indicates a medical device that is intended to be used as an in vitro diagnostic medical device.
Security
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