1. Speaker NameCISCO CORPORATE SOCIAL RESPONSIBILITY:Addressing Networking SkillsGap in Latin America to PromoteSocial and EconomicDevelopmentSpeaker TitleDate

2. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 2Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 2"LatinAmerica and the Caribbean iscurrently at an inflection point.Governments have the opportunity tounderstand the importance of ICT foreconomic development, socialinclusion, and equality."Mario Cimoli,Director, Division of Production, Productivity and Management, ECLACOctober 11, 2012 - During the preparatory meeting for the Fourth Ministerial Conference on the Information Society in LatinAmerica and the Caribbean. 3. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 3Impact onEconomic andSocial StructureSOCIETY_IDC Skills GapResearch Latin AmericaResearch shows that ICT andbroadband adoption can positivelyimpact economic success in LatinAmerica and the Caribbean.A 10% higher broadbandpenetration in Latin America isassociated with: A 3.19% higher GDP A 2.61% increase inproductivitySource: Inter-American Development Bank (IDB) Socioeconomic Impact of Broadband in Latin American & Caribbean Countries, Technical Note No. IDB-TN-471. Nov, 2013 4. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 4Networks are increasing thedemand for trained ICTprofessionals worldwide, yetmany people lack access toeducation that could preparethem for such jobs.SOCIETY_IDC Skills GapResearch Latin America 5. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 5 6. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 6 The use of Internet technologies isgrowing exponentially We use the Internet everyday but thereis a persistent and growing networkingskills gap in Latin America It is getting difficult to find qualifiednetworking professionals Limited access to ICT education Networking will be fundamental to next-generation converged infrastructures Enterprises need to add intelligence totheir networks 7. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 7 767 interviews 8 countries in LatinAmerica: Argentina, Brazil,Chile, Colombia, Costa Rica,Mexico, Peru and Venezuela. Vertical industries:Government, education,healthcare, telecoms, financialservices, manufacturing,retail/wholesale,media/broadcasting/publishing,travel/transportation/distribution,resources and services Company size: 100 or moreemployees 8. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 8Skills gap increases from 27% to 35% between 2011 to 20150100,000200,000300,000400,000500,000600,000700,000800,000900,0002011 2012 2013 2014 2015GapSupplyTotalNetworkingSkills 9. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 9 10. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 10In addition to networkingmaintenance skills, thefollowing emergingtechnologies are fuelingdemand: Data Center Voice and Video over IP Mobile Technology Cloud Computing Virtualization Telepresence 11. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 11Source: IDC Latin America Unified Communications Tracker, Cloud Solutions and Enterprise Mobility 20138%34%77%9%14%CAGR 12-15*Data comes from IDCs internal quarterly tracking$-$1,000$2,000$3,000$4,000$5,000$6,000$7,0002011 2012 2013 2014 2015Data Center- VirtualizationtechnologiesMobility technologiesCloud ComputingtechnologiesVideo technologiesUnified Communicationstechnologies 12. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 1205101520253035404550% Skills Gap in 2015 13. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 130500001000001500002000002500003000003500002011 2015SkillsGapEmergingEssentialSupply of essentialnetworking skillsmust be sufficient tofill both the currentdemand, and alsoaccount formatriculation of staffto roles that requireemerging networkingskills.139,800 Total296,200 Total 14. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 14 Basic or core networking skills: networksecurity, IP Telephony, and wirelessnetworking Essential networking skills will account for44% total FTEs skills gap by 2015 Estimated a skilled-people shortage ofapproximately 129,100 FTEs by 2015 The rapid adoption of networking continuesto drive demand for these skills causing thegap to widen at a Compound Annual GrowthRate (CAGR) of 14% from 2011 to 2015 Skills in technologies such as unifiedcommunications, video, cloudcomputing, mobility and datacenter &virtualization Emerging networking skills will account for56% of total FTEs skills gap by 2015 Estimated a FTEs shortage of skilled-peopleof approximately 167,100 FTEs by 2015 As these technologies ramp up, the demandfor these skills will cause the gap to widen ata Compound Annual Growth Rate (CAGR)of 28% from 2011 to 2015.FTE =Full Time EmployeesEssential Emerging 15. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 15Cisco contributes to economicdevelopment through education andtraining 16. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 16The Cisco NetworkingAcademy program helps filldemand in Latin America fornetworking professionals andimproves economic opportunity.SOCIETY_IDC Skills GapResearch Latin America 17. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 17Networking Academys innovative, blendedlearning model prepares students for successfulICT careers and sets the standard fortechnology use in ICT education.SOCIETY_IDC Skills GapResearch Latin America 18. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 18students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 19. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 19 For more information on theIDC Study visit our landingpage Cisco offers a number oflearning opportunitiesCisco Networking AcademyCisco Learning NetworkCisco Learning Partners 20. Thank you. 21. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 21 22. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 22Susana Contreras, the firstwoman to win the CiscoNetRiders competition inVenezuela, attributes much ofher career success to hardwork, dedicatedinstructors, and her NetworkingAcademy educationSOCIETY_SusanaCountreras wins NetRidersCompetition 23. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 23Daniel Omar began using drugswhen he was 14. He dropped out ofschool, left his family, and began adownward spiral.Centros de Integracin Juvenil (CIJ)offered Daniel a chance to breakthe cycle of depression andaddiction and harness his passionfor technology.Daniel completed his treatment, heopened a computer repairworkshop in his home. He makes alittle money doing what he lovesand provides a valuable service inhis neighborhood.SOCIETY IT EducatorsHelp Troubled Youth 24. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 24Jose Daniel Vasquez excelledbeyond his own expectations inCiscos ITLA Networking Academyin the Dominican Republic.It is that troubleshooting processthat will make all the difference in areal work environment. Jose Daniel VasquezIn 2011, Jose exceled as the winnerin the Cisco NetRiders.SOCIETY OvercomingFear of Failure Leadsto Success 25. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 25Maria Del Pillar Munoz wasstudying in Colombia for twocollege majors when her deansuggested specializing innetworks. After winning theNetRiders competition, her skillsand dedication helped her securea position at Cisco.Currently, she is a ConsultingSystems Engineer specialist inVideo and TelePresencetechnology supporting the entireLatin American region.SOCIETY Student GainsCertifications, Wins NetRiders,and Joins Cisco 26. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 26Despite his familys economichardships, Samuel Cariri lovedworking with computers and puthimself to work in the field oftechnology.In 2009, he completed his CCNAtraining course in Brazil andobtained his CCNA certification;followed by a position at AT&T as aNetwork Support Analyst. Withoutthe solid base provided by CiscoCCNA, I wouldnt be able to providethe quality of service delivered byAT&T worldwide.SOCIETY DeterminedTo Succeed 27. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 27The nextgeneration of IT willhave at its core arobust foundationalnetworkSOCIETY_IDC SkillsGapResearch LatinAmerica 28. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 28 29. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 29Facts Argentina is largely recognized as having a highlevel of professionals in the workforce. It is relatively easy to find qualified personnel inArgentina the lowest average Gap in LatinAmerica. (only 17% of survey respondentsindicated challenges in finding qualified staff) 52% of companies report that individuals withnetworking skills will increase in value over time. Organizations are often inclined to rely onmanaged services rather than provide their owninfrastructure.Recommendations Companies are seeking staff with both technicalqualities as well as business related skills andcapabilities. Partner with the Government. Promote training on emerging technologies.Argentina Total Demand for Networkingpositions (2011-2015) In 2012, 30,609 jobs in networking will be in demandwith this number increasing to 37,369 by 2015 (CAGR12-15: 7%)-10,00020,00030,00040,0002011 2012 2013 2014 2015Supply Gap 30. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 30students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 31. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 31Brazil total Demand Networkingpositions (2012-2015)Recommendations Promote specialized courses with focus in newtechnologies mainly, data centers and security. Building alliances with educational institutions -- toprovide courses -- can prove fruitful in achieving agreater number of trained individuals.Facts Ranked second among countries in Latin Americafor difficulty in finding technically qualifiedcandidates. 44% of employees have already taken some kindof network training courses. Ongoing infrastructure deployment will increasethe gap very quickly. In 2012, 239,653 jobs in networking will be indemand with this number increasing to 363,584 by2015 (CAGR 12-15: 15%)01000002000003000004000002011 2012 2013 2014 2015Supply Gap 32. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 32students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 33. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 33Recommendations Focus on non-routing & switching essential skillsand emerging skills which represent a challengefor the country. Cross technology skills will represent a goodopportunity to meet the needs of companies. Raise awareness of institutions that promotespecialized courses.Facts Of the countries surveyed, Chile is the countrywhere the most skilled professionals have beenhired during the past year. IDC believes that the skill gap for routing &switching networking skills in Chile isrelatively low.Chile total Demand Networkingpositions (2012-2015) In 2012, 24,493 jobs in networking will be in demandwith this number increasing to 37,578 by 2015(CAGR 12-15 = 15%)0100002000030000400002011 2012 2013 2014 2015Supply Gap 34. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 34students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 35. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 35Recommendations Focus on new products and technologies such ascollaborative applications. Companies will focus in wireless and securitytechnologies. Partner with Government for initiatives in the SMBsegment.Facts There is significant difficulty in finding trainedpersonnel in Colombia. Organic company growth necessitates an increasein the need for additional employees withworking skills.Colombia total Demand Networkingpositions (2012-2015) In 2012, 28,036 jobs in networking will be in demandwith this number increasing to 37,782 by 2015(CAGR 12-15: 10%)0100002000030000400002011 2012 2013 2014 2015Supply Gap 36. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 36students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 37. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 37Facts Organizations in Costa Rica rely heavily on IT tosupport the business. Companies are leveraging networks for advancedpurposes. Most rapid growth of networks in the region. Companies approach service providers to obtainthe support of certified professionals.Recommendations Promote certifications that combine technicalqualities with business strategies in the workplace. Exploit the high levels of investment with training inemerging technologies. E-learning courses could be a way to rapidlydeliver courses and reduce the gap.Costa Rica total Demand Networkingpositions (2012-2015) In 2012, 5,956 jobs in networking will be in demandwith this number increasing to 9,214 by 2015 (CAGR12-15: 16%)02000400060008000100002011 2012 2013 2014 2015Supply Gap 38. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 38students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 39. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 39Facts 37% of companies found it difficult to find certifiedprofessionals -- the highest in Latin America. 63% of companies in Mexico are simplymaintaining their level of network investment. Massive current gap plus high demand foressential networking skillsRecommendations Emphasize certifications that enable professionalsto deliver technology as-a-service. Promote new technologies such as data centersand Unified Communications.Mexico total Demand Networkingpositions (2012-2015) In 2012, 187,991 jobs in networking will be indemand with this number increasing to 280,541 by2015 (CAGR 12-15: 14%)0500001000001500002000002500003000002011 2012 2013 2014 2015Supply Gap 40. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 40students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 41. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 41Facts One in two companies are expected to increasetheir budget in networking mainly because of theorganic growth in the organizations. Peru is requiring more qualified staff.Recommendations Emphasize capabilities and courses that helpcompanies understand how the network canenable and impact their business. With many companies modernizing and upgradingtheir networks to support more advancedcapabilities, training becomes crucial to maximizereturn on investment.Peru total Demand Networkingpositions (2012-2015) In 2012, 12,838 jobs in networking will be in demandwith this number increasing to 15,957 by 2015(CAGR 12-15: 8%)050001000015000200002011 2012 2013 2014 2015Supply Gap 42. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 42students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 43. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 43Facts Within Latin America, Venezuela reported thehighest interest in certifications when hiringnetworking staff. 68% of firms reported a high level of interest inongoing and future staff training. Almost half of the companies recognized that newproducts and technologies require more staff.Recommendations With Government playing such an important rolein the country, establish partnership strategies. Focus on data center networking skills. A cross technology offer is appropriate for thiscountry.Venezuela total Demand Networkingpositions (2012-2015) In 2012, 12,452 jobs in networking will be indemand with this number increasing to 14,791 by2015 (CAGR 12-15: 6%)050001000015000200002011 2012 2013 2014 2015Supply Gap 44. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 44students since inceptionstudentsinstructorsimpact18%SOCIETY_IDC Skills GapResearch Latin America 45. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 4597% attained aJob, Educationand/or OtherOpportunityJob Opportunities: Obtain a new job Obtain a better job or higher status* Obtain increased job responsibilities* Obtain a higher salaryEducation Opportunities: Pursue more education Decide on a program of study Pursue higher degree than intendedOther Opportunities: Received a scholarship Received financial reward Completed an internship or practicum Received recognition or awards Obtain IT certifications Made contacts in IT Increased conference participation OtherBased on Exit Surveys 6850 Surveys out of122,363 CCNA4 and higher students97%3%Source: ERS, data as of April 2012* Includes Students already employed 46. Cisco Public 2013 Cisco and/or its affiliates. All rights reserved. 46SOCIETYNetworking Academy Fuels theDevelopment of ICT SkillsThe growth of computer networks has led to a shortage of people who arequalified to design, build, manage, and secure the infrastructure neededto communicate and do business.Likewise, people worldwide need access to more and better jobopportunities and training that will prepare them for a global, technology-driven economy.Cisco Networking Academy helps meet the growing demand forinformation and communication technology (ICT) professionals andimproves career prospects for people from all socio-economicbackgrounds.The Networking Academy program helps prepare students for entry-levelcareer opportunities, continuing education, and globally recognized Ciscocertifications 47. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 47 767 interviews 8 countries in LatinAmerica:Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Peru andVenezuela. Vertical industries:Government, education, healthcare, telecoms, financialservices, manufacturing, retail/wholesale, media/broadcasting/publishing, travel/transportation/distribution, resources and services Company size: 100 or moreemployees 48. Thank you.