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Candidate Assessment Overview
Candidate Asst Overview
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Xpert Online is a core component of Adecco’s quality recruitment service.
Can Do, Will Do, Will Fit
With Xpert Online, assessments and eLearning sessions can be administered and taken anywhere via the Internet.
Adecco developed Xpert Online to improve the quality of placements for both our clients and applicants.
With Xpert Online, Adecco gains a better understanding of an applicant’s knowledge, aptitudes, motivations and preferences, so that we can match those with your specific needs.
Overview
Candidate Asst Overview
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Why use Assessment ?
Candidate Asst Overview
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Assessment helps provide an objective, valid and reliable method of determining whether an individual has the skills, knowledge, aptitude, personality and motivation to meet the job’s requirements.
Why use Assessment ?
Market demand: it is expected by all parties concerned that selection methods are objective, reliable and fair.
Candidate Asst Overview
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Candidate Asst Overview
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Can Do, Will Do,Will Fit
Candidate Asst Overview
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Candidate Asst Overview
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Xpert Testing
TestingMS Office 2003Clerical/AdministrationSecretarialLanguagesAptitudeHotel & CateringIndustrialPC Basics
Can Do, Will Do, Will Fit Testmaker
Interskill Training
Extensive Catalogue of online training
MS Office 2003 & 2007 PRINCE2 ITIL V3 Six Sigma HR Marketing Customer Service
Candidate Asst Overview
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Breakdown of Assessment Catalogue
Administration/SecretarialCan DoTypingData Entry (numeric/alpha) MS Office 2003PC Basics
Saville & Holdsworth (SHL)Analysing Numerical DataAttention to DetailBasic ArithmeticBasic Word UsageChecking Visual DataClassification & FilingComprehensionFollowing InstructionsInventory CheckingProof ReadingReasoning Using DiagramsRecognising Shapes
ShorthandAudio Typing (Dictation)
Call CentreCall Centre AptitudeWill Do – MotivationAudio Data EntryWill Fit
Languages (Oral & Written)EnglishFrenchGermanDutchJapaneseSpanishItalianPolishPortugueseRomanianSwedishWelsh
OthersAptitudeHospitality & CateringIT ProfessionalPsychometric (OPQ/CCSQ)IndustrialWarehousingManual dexterityWorkplace Safety
Accounting/FinanceAccounts PayableCash Book/Bank RecPayroll/Wages ClerkPurchase LedgerSAGE Sales Ledger/Credit Control
Candidate Asst Overview
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Customer Service
Candidate Asst Overview
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Customer Service/Call CentreAudio/Data Entry
Evaluate candidates who are working in a ‘customer focused’ environment
Attention to detail skills Ideal for Inbound Call Centres Interactive test where the
candidate listens to a conversation between a customer and a Call Centre Agent
Behavioural Call Centre testing also available
Candidate Asst Overview
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Popular Assessment methods vs Predictive Validity
Unstructured interviews
Structured interviews
Resumes
Reference checks
Simulations
Personality
Popular Selection methods
Structured application forms
Cognitive
Objectivity & ReliabilityLow Medium High
Impact of unreliable selection process.
GM%
High
High
Client & Candidate Satisfaction / Retention
Low
Source: Robertson, I.T & Smith, M. (2001) and Schmidt, F. L. & Hunter, J. E. (1998)
Cost / Effort
Candidate Asst Overview
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Main Assessment Usage
Selection Process
Development
Learning
Value Added Services
Increases Reliability & Objectivity
Identifying development needs
Identify learning gaps
Professional service capability
Candidate Asst Overview
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Who uses Candidate Assessment in the Adecco Group?
Netherlands
Nigeria
Poland
Romania
Russia
Serbia
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Turkey
UK
Canada
United States
Argentina
Brazil
Ecuador
Uruguay
Chile
Colombia
Peru
Puerto Rico
Colombia
Mexico
Austria
Belgium
Czech
Croatia Denmark
Finland
Norway
Sweden
France
Germany
Greece
Hungary
Ireland
Italy
Luxembourg
China
Taiwan
Hong Kong
Singapore
Thailand
Malaysia
Australia
New Zealand
New Caledonia
Candidate Asst Overview
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