ADM-211 salesforce€¦ · 6/29/2017 · ADM-211 salesforce Number : ADM-211 Passing Score : 800...

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ADM-211 salesforce

Number: ADM-211Passing Score: 800Time Limit: 120 min


Sections1. Volume A2. Volume B3. Volume C4. Volume D


Exam A

QUESTION 1SIMULATIONDescribe the best way to manage Lockout Periods for maintenance?

Correct Answer: See the solution belowSection: Volume AExplanation

Explanation/Reference:1. Create a profile that restricts the login hours for all users out during the maintenance session.2. Then use Data Loader to switch everyone back when done.

QUESTION 2S-Controls are only triggered through the user interface.


A. True

B. False

Correct Answer: ASection: Volume AExplanation

Explanation/Reference:

QUESTION 3SIMULATIONDescribe the difference between a lookup and a master-detail relationship?



Explanation/Reference:Lookup: Creates a relationship that links this object to another object. The relationship field allows users to click on a lookup icon to select a value from a popup list.The other object is the source of the values in the list Master-detail: Creates a special type of parent-child relationship between this object (the child, or "detail") andanother object (the parent, or "master").

QUESTION 4SIMULATIONDescribe the difference between an email template and a mail merge template:


Explanation/Reference:Mail Merge - done in outside application, paper-drivenEmail Template- sent from the application via email

QUESTION 5SIMULATIONDescribe the differences between Case and an If function?


Explanation/Reference:Case Checks a given expression against a series of values. If the expression is equal to a value, returns the corresponding result. If it is not equal to any values, itreturns the else _result

IF Determines if expressions are true or false.Returns a given value if true and another value if false

QUESTION 6SIMULATIONDescribe the differences between Visual force and s-controls?


Explanation/Reference:S-Controls:


1. Written in Ajax and run on the client2. Hard-coded - can't reuse3. Logic and presentation mixed

Visual Force:1. Written in HTML& Apex, run on the server2. Component model - can reuse code3. Logic and presentation separated

QUESTION 7SIMULATIONDescribe the properties and considerations for Master Detail Relationship records/fields.


Explanation/Reference:The relationship field is required on all detail records.Once the value of the relationship field has been saved, it cannot be changed.

The ownership and sharing of a detail record are determined by the master record.When a user deletes the master record, all detail records are deleted.

You can create rollup summary fields on the master record to summarize the detail records.

QUESTION 8SIMULATIONDescribe the some symptoms of a sharing model that is too private.


Explanation/Reference:1. Lots of duplicate records2. Users consistently have to manually share records3. There are a large number of sharing rules4. Admins have lots of requests for more record access

QUESTION 9SIMULATION


Describe the use cases for Delegated Administration


Explanation/Reference:Create /edit users and reset passwordsCreate default sales teamsCreate personal groups for users

Assign users to specified profilesLogin as a user who has granted login access

Manage custom objectsThey help to assign routine admin tasks to othersTake the weight off of other Application

QUESTION 10SIMULATIONDescribe what Delegated Administrators CAN do:


Explanation/Reference:1. Create and edit users2. Reset passwords3. Create default sales teams4. Create personal groups for users5. Assign users to profiles6. Login as a user who has granted login access

QUESTION 11SIMULATIONDescribe what Delegated Administrators CANT do:




Explanation/Reference:1. Create new profiles2. Add fields

QUESTION 12A developer wants to create a mashup to display a contact's location using Google Maps. Which of the following is not a necessary step in developing this mashup?

A. Deciding on the parameters needed for submission.

B. Creating an S-control to pass the URL to Google Maps.

C. Creating a URL with merge fields to pass to Google Maps.

D. Coding the HTML/JavaScript in an S-control to retrieve the results.

Correct Answer: DSection: Volume AExplanation


QUESTION 13SIMULATIONExplain the 4 primary steps in the typical de-dupe process


Explanation/Reference:1. Establish what qualifies as a duplicate.2. Find a common identifier.3. Determine which other fields and methods can be used to de-dupe.4. Merge the losing records into the winning record.

QUESTION 14Find the correct sequence of definitions:


1. Data migration2. Data management3. Data enrichment4. Data cleansing5. Data de-duplication

A. Creating format consistency, remove bad data, consolidating sourcesB. process of transferring data from one repository to anotherC. identifying and merging duplicate recordsD. systematic collection, organization, and analysis of dataE. improving existing data by linking additional data sources

A. 1B, 2D, 3E, 4A, 5C

B. 1C, 2D, 3E, 4B, 5A

C. 1A, 2D, 3E, 4C, 5B

D. 1B, 2D, 3C, 4A, 5E

E. 1B, 2C, 3D, 4A, 5E



QUESTION 15SIMULATIONHow can you create a separate dashboard for each user and have it only visible to that user?


Explanation/Reference:Clone the dashboard and put it in a separate folder that is only accessible to that user.

QUESTION 16SIMULATIONHow can you measure adoption beyond the number of logins?



Explanation/Reference:1. Track how often users are using new features after training sessions.2. Run spot checks on data, track usage with regards to the financial calendar (last minute entries versus consistent usage).3. Track training sessions in SFDC.

QUESTION 17SIMULATIONHow can you take away a user's ability to run reports while allowing them to view dashboards?


Explanation/Reference:Remove the "Run Reports" and "Create and Customize Reports" profile permissions. This will still allow the user to view dashboards.

QUESTION 18How do admins enable users to view tags?

Select all that apply:

A. Enable Private Tags

B. Enable Public Tags

C. Add Tags to page layouts

D. All of the above


Explanation/Reference:Explanation/Reference: Click Your Name | Setup | Customize | Tags| Tag Settings.Select Enable Personal Tags and Enable Public Tags to allow users to add personal and public tags to records. Deselect both options to disable tags.

Specify which objects and page layouts should display tags in a lag section at the top of record detail pages. The tag section IS the only way that a user can addtags to a record.


For example, if you only select account page layouts, users in your organization can only tag account records. Additionally,

If you only select account page layouts for personal tags and not public tags, users can only tag account records with personal tags.

QUESTION 19SIMULATIONHow do the Excel connector and SFDC reports differ in their support for filter criteria?


Explanation/Reference:Excel Connector: Query is one object per query, using the API.Reports: offer multiple objects, and/or criteria

QUESTION 20How many characters can a formula field contain?


A. 200

B. 500

C. 1000

D. 3900


Explanation/Reference:Explanation/Reference: To optimize, use CONTAINS first, then CASE, then IF.

QUESTION 21How many days of setup audit history can you download?

A. 7

B. 30

C. 90

D. 180


E. 365

F. You can't download this information due to security



QUESTION 22How many fields can you track per object using Field History Tracking?

A. 5

B. 20

C. 50

D. Unlimited

E. None of the above

Correct Answer: BSection: Volume AExplanation

Explanation/Reference:Explanation/Reference: You can track up to 20 fields for Field Tracking History. Don't confuse this with Chatter feed notifications which can track more than 20fields.

QUESTION 23How many letters do you have to enter for the auto-complete to work?

A. l

B. 2

C. 3

D. 4



Explanation/Reference:Explanation/Reference: Auto complete will begin to auto prompt on the first keystroke.

QUESTION 24How many levels deep can cross-object formulas go?

A. 2

B. 3

C. 4

D. 5

E. None of the above


Explanation/Reference:Explanation/Reference: Documentation shows 10 unique relationships, but study guide and some community answers show 5.

QUESTION 25How many records can be deleted at once using the Mass Delete tool?

A. 200

B. 500

C. 2000

D. 5000

E. Unlimited


Explanation/Reference:Explanation/Reference: Wizards inside SFDC usually have a limit of 500 records. However, the data loader and other ETL tools do not have any limits.

QUESTION 26How many releases a year does Sales force typically deliver?



A. 1

B. 2

C. 3

D. 5

E. Depends on the roadmap

Correct Answer: CSection: Volume AExplanation

Explanation/Reference:Explanation/Reference: 3 releases are issued per year. Spring, Slimmer, Winter All are distributed automatically during a pre-scheduled maintenance window.

QUESTION 27How often can weekly data export requests be made?

A. Every 4 days

B. Every 5 days

C. Every 6 days

D. Every 7 days

Correct Answer: CSection: Volume AExplanation

Explanation/Reference:Explanation/Reference: Requests can be made every 6 days.

QUESTION 28SIMULATIONHow would an administrator quickly check field accessibility?



Explanation/Reference:1. Field Accesibility Grid2. View by: fields, profiles, record type

QUESTION 29If a new validation rule is created and there is data already stored that violates the rule, when will Sales force catch the problem?

A. Immediately

B. When the record is first viewed

C. When the record is edited

D. When the record is edited, then saved

E. The record is not affected because it was created before the creation of the validation rule.


Explanation/Reference:When the record is edited, then saved.Validation rules are enforced when a record is in edit mode, but the validation rules don't fire until the record is finally saved by the end user.

QUESTION 30 If you could only give one release document to your IT department, which would it be?

A. Feature detail pages

B. Detailed release notes

C. Admin preview doc

D. Release overview pages




QUESTION 31In Sales force Territory* Management, a territory hierarchy is different from a role hierarchy in that it...

A. grants login access to all users in a territory.

B. supports assigning users to multiple territories.

C. automatically assigns users to sales teams in the territory.

D. gives users in a territory full edit access to all accounts in that territory.


Explanation/Reference:Explanation/Reference: Territory hierarchy is about assigning users to opportunities.

Role hierarchy is about broadening visibility to records up the chain of command so managers can see records owned by their subordinates

QUESTION 32In the context of the Data Quality Dashboard, what does it mean to have 100% as the score?

A. All users have successfully logged in

B. All data has been reviewed by each user

C. All users have created at least 1 record

D. All key fields have been populated



QUESTION 33SIMULATIONIs it possible to incorporate Web Services API calls into s-controls?



Explanation/Reference:Yes - you would do so by referencing the A.IAX toolkit.

QUESTION 34Is the Data loader fully supported by Sales force?

A. Yes

B. No



QUESTION 35SIMULATIONList"clicks" and "code" options at the 'Business Logic' level.


Explanation/Reference:Clicks: Workflow, Validation Rules, Assignment Rules.Code: S-Controls, Web Controls, Apex. Web Services API

QUESTION 36SIMULATIONList "clicks" and "code options at the 'Data Model level'.


Explanation/Reference:Clicks: Objects, Fields, Relationships.Code: Web Services API

QUESTION 37


What happens to the record you specify as the loser during a merge?

A. The record will go to the recycle him for 30 days.

B. The record will be immediately deleted

C. The record will be stored in a hidden object called "merge data"

D. The record will be stored on the winning record so you can see the audit history

Correct Answer: ASection: Volume BExplanation


QUESTION 38SIMULATIONWhat is a mobile configuration?

Correct Answer: See the solution belowSection: Volume BExplanation

Explanation/Reference:It defines the set of parameters used to make sales force data available on mobile.It defines the users/profiles that can access via mobile as well as the data set that is syne'd to mobile devices.

QUESTION 39What is an S-Control?

A. A custom field that has dependent states

B. A custom web page not hosted by SFDC

C. Another name for a roll up summary'

D. None of the above

Correct Answer: BSection: Volume BExplanation

Explanation/Reference:Explanation/references: It is used to bring custom elements into a page layout or visual force age.


QUESTION 40What is the best way to transfer configurations from Sandbox to Production?

A. Import Wizard

B. Metadata API

C. Change Sets

D. Data loader



QUESTION 41SIMULATIONWhat is the difference between locking an opportunity using approvals versus changing the record type to a page layout with all read only fields?



Explanation/Reference:The oppty becomes "locked" and the lock symbol appears on the oppty and the edit button is disabled.

Record Type:

The record is read only, but no visual clue as to whether or not anything else is going on ( ie approval process)

QUESTION 42What is the fastest way to communicate new release information to your end users?


A. Feature detail pages

B. Detailed release notes

C. Admin preview doe

D. Discover button in app

Correct Answer: DSection: Volume BExplanation



What is the key phrase that executives use to ensure sales people adhere to using sales force?


Explanation/Reference:"If it's not in Sales force, it didn't happen."

QUESTION 44What is the major difference between Apex and other programming languages?


A. It is the oldest Programming language

B. It runs in the client's web browser

C. It runs natively on SI'DC Servers

D. It is much faster than other languages

Correct Answer: CDSection: Volume BExplanation



QUESTION 45 What is the maximum number of objects that can be associated in a custom report type?

A. 1

B. 2

C. 3

D. 4

E. You can't create custom report types for multiple objects


Explanation/Reference:Explanation/references: You can add up to four objects to a custom report type.However, some of the object combinations you choose may not be able to reach that limit.

QUESTION 46What is the maximum number of users that can be tracked in the persistent debug log?

A. 5

B. 10

C. 15

D. 20


Explanation/Reference:Explanation/references: Debug log is an organization-wide persistent log. It can store debug log for transactions performed by specific users.Logs for up to 20 users can be persisted.Debug Log is available via the Monitoring menu.

QUESTION 47What is the number one predictor of successful change management?

A. Cleansed Data


B. Correct License selection

C. Executive Sponsorship

D. Defined Sales Process

Correct Answer: CSection: Volume BExplanation

Explanation/Reference:Executive Sponsorship

QUESTION 48What is the one-stop-shop for information about a new release?

A. Gartner News Source

B. Forbes Innovation Magazine

C. Salesforce.com community

D. Partner Portal



QUESTION 49SIMULATIONWhat is the reason you should do discovery in your data management process?


Explanation/Reference:You need to analyze the data to find out what information needs to be cleansed and how the data is to be structured. This helps to define the reports anddashboards that will support the business processes you seek to manage.



What is the save order of processes?


Explanation/Reference:1. System validation rules2. All Apex 'before' triggers.3. Custom validation rules4. All Apex 'after' triggers5. Assignment rules (Leads and Cases only)6. Auto-response rules (Leads and Cases only)7. Workflow rules8. Escalation rules (Cases only)9. Parent Roll-up Summary Fields (which triggers all of the above on the parent object)

QUESTION 51What is the total number of personal tags allowed per user?

A. 100

B. 200

C. 300

D. 400

E. 500

F. Unlimited

Correct Answer: ESection: Volume BExplanation


QUESTION 52SIMULATIONWhat may be the impact of selecting the "next value" in the pick list during a work flow field update?

Correct Answer: See the solution belowSection: Volume B


Explanation

Explanation/Reference:If you sort rallies alphabetically, the values above or below may be different for users in other languages and cause a different, undesirable result.

QUESTION 53What objects will auto-complete?



A. Account

B. Contact

C. User

D. Custom object look ups

Correct Answer: ABCDSection: Volume BExplanation


QUESTION 54SIMULATIONWhat permissions arc needed to install Forcc.com Connect for MS Office?


Explanation/Reference:On the profile:

1. Connect for Office: "On, updates w/o alerts" for all clients2. Connect for MS Outlook:"On, updates w/o alerts"


QUESTION 55What programming skill sets are required to implement Apex triggers?


A. AJAX

B. Object-oriented programmer

C. HTML

Correct Answer: BCSection: Volume BExplanation

Explanation/Reference:Explanation/references: A.IAX is required knowledge for SControls, not APEX.

QUESTION 56SIMULATIONWhat sales force labs dashboards are available for free on App Exchange?


Explanation/Reference:l. Leads and Opportunity Dashboards2. Sales Activity Dashboards3. PRM Channel Sales4. Services and Support5. Marketing Target Dashboards6. Marketing Metrics Dashboards7. Sales KPI Dashboards

QUESTION 57SIMULATIONWhat services arc included in DaaS?



Explanation/Reference:1. Force com metadata API2. Force com IDE3. Force com Sandbox4. Force com code share

QUESTION 58SIMULATIONWhat skill set is required to work with outbound messages?


Explanation/Reference:Programmatic skill set working with programming languages such as C# or Java are similar.

QUESTION 59 What triggers the Big Deal alert?


A. Opportunity Amount

B. Closing Date

C. Sales process stage

D. Probability Threshold

Correct Answer: ADSection: Volume BExplanation


QUESTION 60What type of report drives the User Login dashboard component?

A. Chatter adoption

B. User profile report


C. Admin Login report

D. This component does not exist for security purposes



QUESTION 61What user permissions are needed to add content?


A. Marketing user

B. Manage Workspace

C. Delegated Administration

D. Add Content

Correct Answer: BDSection: Volume BExplanation


QUESTION 62 When creating a report based on a Report Type that is a custom object, what happens if you later delete the custom object?

A. The report type remains

B. The report type is deleted

C. The report type and all related reports are deleted

D. The report type is deleted but all existing reports remain



Explanation/Reference:Explanation/references: When you delete a custom report type, any reports based of fit will also be deleted. Furthermore, any dashboard components created froma report based off of a deleted custom report type display an error message when viewed.

QUESTION 63When does knowledge of Apex code become necessary to create a Visual Force page?

A. When creating custom page layouts

B. When creating a master roll-up summary

C. When a custom controller is required

D. It is always necessary to use Apex code with VF



QUESTION 64When is it appropriate to use packaging vs the metadata API?

A. When moving an entire app from one environment to another

B. If you have made changes to an apex change App

C. If you share an app in a more casual setting

Correct Answer: ABCSection: Volume BExplanation


QUESTION 65SIMULATIONWhen locking users out of the system for maintenance, what is a key tiling to remember?



Explanation/Reference:Make sure that the Sys Admin Profile is excluded from the Lock-Out period otherwise they will also be locked out.

QUESTION 66When should Apex not be used?



A. When adding visual elements to the UI

B. When adding business logic that only applies when accessing data through the UI

C. When you want to process multiple records at the same time

D. When you add functionality lo an S-Control or composite app to process one record at a time.

E. If you want to integrate with a third party system that does not support web services.

Correct Answer: ABDESection: Volume BExplanation


QUESTION 67SIMULATIONWhen should you consider Opportunity Big Deal Alerts?


Explanation/Reference:l. When on PE (no workflow) or it fits the criteria listed below:2. Opportunity triggered on the Amount and Probability field thresholds3. Limited routing functionality is okay


4. Specific only to opportunities

QUESTION 68SIMULATIONWhen should you consider Opportunity Update Reminders?


Explanation/Reference:1. When on PE (no work flow) or it fits the criteria listed below:2. Opportunity triggered on a SCHEDULED basis only (rather than event)3. Limited number of fields in the alert4. Inflexible formatting is okay5. Specifically for opportunities

QUESTION 69SIMULATIONWhen should you consider System Debug Log?


Explanation/Reference:(Requires View All Data profile permission)

l. To see behind-the-scenes details Of Apex2. Validation rules3. Workflow rules4. Approval processes5. Assignment rules6. Auto-response rules7. Escalation rules

QUESTION 70When should you use Apex?


A. Adding visual elements to the UI


B. Attaching business logic to a data event (insert, update, delete)

C. Augment behavior that applies when accessing data through the UI

D. Have logic that executes regardless of where the event originates (UI/S- Control/Web services API)

E. Want to process multiple records at the same time

F. Use classes when coding Apex that will he used by other developers.

Correct Answer: BDEFSection: Volume BExplanation


QUESTION 71When would you use a web application or web control?

A. When you have a visual force page

B. When you have a master detail roll-up summary field

C. When you are integrating with an external system

D. When you have highly customized UI or business logic functionality that cannot be accommodated by s-controls.



QUESTION 72SIMULATIONWhere are custom buttons NOT available?


Explanation/Reference:1. Web to Lead2. Web to Case3- User Object


QUESTION 73 Where are Sales force's web services capabilities defined? (2 answers)

A. Company Information

B. Subscription Agreement

C. WSDL

D. API Documentation



QUESTION 74Where can you find the Forcc.com IDE tool?

A. Setup| Create | Apps

B. Setup| Create | Packages

C. Setup |Develop | Tools

D. Setup Develop I API



QUESTION 75Where do I add IP addresses to the trusted set?

A. Setup| Administration Setup |Security Controls| Network Access

B. Setup| Administration Setup |Company Information

C. Setup |Administration Setup |Users | Profiles

D. Setup| Company Information


Correct Answer: ASection: Volume BExplanation


QUESTION 76SIMULATIONWhere is additional information about the Excel Connector available?


Explanation/Reference:1. The ADN (App Exchange Developer Network)2. http: //wiki. Apex devnet. com/index. php/Tools

QUESTION 77Which App Exchange partners allows you to easily web-enable any object without needing to use the API to develop custom web integrations?


A. Model Metrics wcb2anything

B. Veer West form Assembly

C. Click tools

D. Vertical Response



QUESTION 78Which are examples of dirty data?

A. Duplicate Records


B. Spelling/punctuation mistakes

C. Incomplete records

D. Free text spelling errors

E. All of the above

Correct Answer: ESection: Volume BExplanation


QUESTION 79Which are the four pillars of Sales force success? Select all that apply:

A. Apps

B. Forcc.com Platform

C. Marketing Clout

D. Community

E. App exchange

Correct Answer: ABDESection: Volume BExplanation


QUESTION 80 Which cannot be customized in Ideas?



A. Search layouts

B. Half Life

C. Page layout

D. Communities



QUESTION 81Which of the following are best practices towards enhancing productivity?


A. Minimize clicks

B. Inline editing

C. Tagging

D. Shortcuts

E. Roll-up summaries

F. Cross object formulas

G. Hotkeys

H. Auto complete lookups

Correct Answer: ABCDEFGHAFHEAEAECECSection: Volume BExplanation


QUESTION 82Which of the following arc hooks:

Select all that apply.

A. S-Control


B. Apex Trigger

C. Custom Link

D. Web Tabs



QUESTION 83Which of the following are other approaches to using the built in wizards for mass-deleting records?


A. Reports

B. Weekly Export

C. Data Loader

D. Excel Connector



QUESTION 84Which of the following arc standard sales force applications?


A. Sales

B. Call Center

C. Marketing

D. Social Media

E. HR mgmt




QUESTION 85 Which of the following are track able with the User Login Locations functionality?


A. Source IP address

B. Originated from UI (not available in standard User report)

C. Login Date

D. Device Type

E. Browser



QUESTION 86Which of the following is not a characteristic of web applications or web controls?

A. Runs on a customer-hosted web server

B. Runs on SFDC web server

C. Has a custom VI (gcncrallyASP.NET or JSP),

D. Uses the Forcc.com API to read or modify SFDC data,

E. Are generally used for highly customized UI or business logic functionality that cannot be accommodated bys-controls.




QUESTION 87 Which of the following will make it easier for users to reach merge tools?

A. Build a custom bottom /link to the merge wizard

B. Merge using the Kxcel Connector

C. Be granted delete rights to merge leads

D. All of the above



QUESTION 88Which tools provide SQL-like control in receiving data from Sales force? Select all that apply:

A. Reports

B. Data leader

C. Excel Connector

D. Weekly export

Correct Answer: BCSection: Volume BExplanation


QUESTION 89Which would you not find under Setup/ Develop?

A. Apps

B. Apex Classes

C. API


D. S-Controls

Correct Answer: ASection: Volume CExplanation


QUESTION 90 Who are the three types of users that can grant Sharing privileges on a given record? Select all that apply:

A. Owner

B. Anyone higher in the role hierarchy

C. Systems admin

D. Group Members

E. Executives

Correct Answer: ABCSection: Volume CExplanation


QUESTION 91SIMULATIONWhy are 2 important reasons for admins to check the size of a data set on a mobile configuration before activating it.

Correct Answer: See the solution belowSection: Volume CExplanation

Explanation/Reference:l. To make sure that performance on the mobile device won't be severely impacted2. To ensure the data will not be over the max limit set by administrator

QUESTION 92


SIMULATIONWhy is it important to allow regions to choose their field labels and pick list values?



Explanation/Reference:To get regional buy-in, language translation helps to cut down any confusion or discrepancy.

QUESTION 93SIMULATIONWhy is the "My" versus “All' ' reporting critical to successful global adoption?


Explanation/Reference:To create as few reports as possible.

The "my" feature automatically limits reports to show each individual users' information.This safes the effort of creating individual reports for each user,then further modified by localization, etc.

QUESTION 94Why might it be necessary to override buttons that you remove from the page layout?

A. To preserve screen real estate

B. Buttons can't be removed

C. To prevent users from using hot keys or keyboard shortcuts to access the function of the button

Correct Answer: CSection: Volume CExplanation



QUESTION 95When requesting a log analysis for Sales force's information Security department, an administrator will NOT get it.

A. An encrypted version of the log file.

B. the User ID of the person being investigated,

C. coaching on how to create the actual view of information

D. the password to decrypt the log file in the same document as the log file.

Correct Answer: DSection: Volume CExplanation


QUESTION 96How does an administrator create an opportunity business process that by passes a sales representative's immediate manager and goes directly to the CEO forapproval when a deal is worth more than 1 Million dollars?

A. Create a workflow rule with a field update that sets the sales representative's immediate manager to be the CEO if the deal is larger than 1 million dollars.

B. Create an approval process that skips to the CEO approval step if the deal is > $1 million

C. Create a workflow rule with a tome-based trigger that alerts the CEO if a 1 million dollar deal has not been updated within 2 days.

Correct Answer: BSection: Volume CExplanation


QUESTION 97Which technology is useful for Visual force controller developers to have experience with? choose2

A. Java

B. HTML

C. Java Script


D. Java Server Pages

Correct Answer: ABSection: Volume CExplanation


QUESTION 98If a primary object on a custom report type is a custom object, what happens if the custom object is deleted?

A. The custom report type will be deleted.

B. The custom report type will not be deleted.

C. The custom report type and any reports created from it will be automatically deleted.

D. The custom report type will be deleted but any reports created from it will remain available.



QUESTION 99An administrator would like to compare a field or expression to a list of static values. Which of the following functions should be used?

A. ISNUMBER

B. CONTAINS

C. TRIM

D. VALUE



QUESTION 100


Which statement is FALSE regarding Visual force?

A. It allows developers to replace the standard page layouts within the Sales force use r interface with completely customer pages.

B. It uses Apex for advanced business logic.

C. It is available to users of all editions.

D. It is available to users of Enterprise. Unlimited, and Developer Edition s Only.



QUESTION 101A company has set the organization wide defaults for all objects to private. Which profile setting would allow a user to access all of the accounts within theorganization and ONLY the cases they own?

A. Public for Accounts

B. Modify All Data

C. Read for Accounts

D. View All for Accounts



QUESTION 102When using Sales force Territory Management, Accounts and Users can be in multiple territories, but an Opportunity can only be associated with a single territory.How is an Opportunity assigned to a territory?

A. To the territory of the user who is a forecast user

B. To the account's original territory upon initialization

C. To the territory of t he user that owns the related account

D. By the intersection of the user's territory and the account territory




QUESTION 103Sales force will automatically archive older activities that meet certain criteria (for example, events with due dates greater than 365 da ys). Where does a user go toview these records?

A. Recycle Bin

B. Activity history related list

C. Activities home page view

D. Storage usage link under Setup



QUESTION 104Which permission must a user have to trace in real-time using the system log?

A. "View All Data" permission

B. "Manage Users" permission

C. "Manage Call Center" permission

D. "View Encrypted Data" permission



QUESTION 105An admin wants to extract and then delete tile attachments. What is the easiest method of extract file attachments?



A. Data Loader Export features

B. Weekly Data Export Service

C. Web Service API " Get Attachments" method

D. The App Exchange Attachment Manager application



QUESTION 106A business process in which every U.S. based account should fall Into one of six different regions needs to be created. The account field should also be inherited bythe Opportunity. How could this be accomplished?

Choose 2 answers.

A. Validation Rule

B. Workflow held Update

C. Formula Field

D. Assignment Rule

Correct Answer: BCSection: Volume CExplanation


QUESTION 107Which of the following use cases for custom buttons?


Choose 3 answers.

A. Perform an action against a list of records

B. Automate processes

C. Pre- populate data

D. Perform a calculation on a report



QUESTION 108How would an administrator ensure that users are not able to edit account records owned by other users?

A. Set the organization wide default for accounts to Public Read/Write

B. Remove edit access from the account object on the user profile.

C. Set the organization wide default for accounts to Public Read Only.

D. Override the Edit button on the account object with an Apex trigger to limit edit access to account owners only



QUESTION 109Which of the following is NOT part of the Force.com platform?

A. App Exchange

B. Sales force Ideas

C. User Interface

D. Global, trusted, secure infrastructure

Correct Answer: DSection: Volume C


Explanation


QUESTION 110What does Connect for Microsoft Office include?

Choose 2 answers.

A. Microsoft Word add-in.

B. Microsoft Excel add-in.

C. Microsoft Project add-in.

D. Microsoft Power Point add-in.



QUESTION 111What should never be done when creating a profile with restricted login settings?

A. Assign the administrator to this new profile.

B. Use the Data Loader to update user records to this new profile.

C. Use t he Data Loader to update user records to their original profiles.

D. Set the login hours of the new profile to prevent logins to the system.



QUESTION 112Which process CANNOT be automated in Sales force by a system administrator?


A. Deleting: when any record needs to be removed from the system

B. Updating, when information needs to dynamically change

C. Routing: when someone needs to take ownership of an issue

D. Integrating: when information needs to be passed to a different system



QUESTION 113When overriding a standard button that is not the Save button, which feature can be used to replace the standard functionality?

A. Apex trigger

B. Apex classes

C. Visual force pages

D. Visual force controllers



QUESTION 114Which statement is TRUE regarding the order by which Workflow Rules and actions are executed?Choose 3 answers

A. Unlike assignment rules, there is no set order in which workflow rules may be triggered

B. A user cannot use the system log to track and troubleshoot the execution of workflow triggers.

C. Workflow actions execute i n the following order: field update, task, emails, outbound messaging.

D. Multiple workflow rules are executed upon save resulting in any combination of different actions

Correct Answer: ACDSection: Volume CExplanation



QUESTION 115Which feature can be enabled in a sandbox?

Choose 2 answers.

A. Case escalation rules

B. Workflow rules

C. Opportunity reminders

D. Case assignment rules

Correct Answer: BDSection: Volume CExplanation


QUESTION 116Universal Containers would like to build a recruiting application. The y need to track open positions and the attributes of those positions as well as candidatesapplying for those positions and the attributes of the candidate. What should an administrator do to track this information?


A. Create a custom field for positions.

B. Create a custom field for candidates.

C. Create a custom object for positions and a custom object for candidates and relate the two objects.

D. Create a custom field for positions with a custom field called recruiting.




QUESTION 117Which component is part of the Force.com platform?Choose 3 answers.

A. Force.com IDE

B. Sandbox

C. Metadata API

D. Workflow process



QUESTION 118When a new feature is considered to be in Developer Preview before it is officially released it means that it is available.

A. in Developer Edition orgs.

B. for salesforce.com partners only.

C. for users with the "Developer" permissions

D. for users who activate the feature b y calling saIesforce.com support



QUESTION 119Adoption dashboards can display.

A. only users logins and call activity

B. only call activity and data quality


C. only standard objects

D. any reportable metric



QUESTION 120Universal Containers wants all of its sales representatives to use a standard format in Microsoft Word for communicating price quote information to its customers.

A. Create and upload a sample quote document to the Documents tab; point sales representatives to this document

B. Create and upload an email template to Sales force; train sales representatives how to leverage it via Connect for Outlook.

C. Create and upload a mail merge template to Sales force; training sales representatives how to leverage it via connect for outlook



QUESTION 121Scrubbing Sales force data can remove formatting which makes it easier to....

A. Enrich dirty data

B. Identify dirty data

C. Remove dirty data

D. Cleanse dirty data



QUESTION 122


From which location can an administrator author APEX?

Choose 3 answers.

A. Sandbox org

B. Productions org

C. Profile user interface

D. Force.com IDE

Correct Answer: ABDSection: Volume CExplanation


QUESTION 123Which statement is TRUE regarding sandbox?

Choose 2 answers

A. Data and configuration can be pushed from production to sandbox.

B. Data and configuration is automatically pushed from sandbox to production

C. There are different types of sandboxes that administrators can access

D. When data is copied to a sandbox, the email addresses of contacts are automatically changed.

Correct Answer: ACSection: Volume CExplanation


QUESTION 124Sales force Territory Management...

A. Works in parallel with other sharing functionality.

B. Is based on the characteristics of opportunity records.

C. Can only be enabled if Customizable Forecasting is disabled.


D. Does not work when the Organization Wide Default for Accounts is set to Private.



QUESTION 125Which of the following functions may be use to optimize the size of a Formula field?

Choose 2 answers

A. ISPICKVAL function

B. Case function

C. Contains function

D. ISNUMBER function



QUESTION 126The Service Level and SLA Expiration Date are fields on an Account. An Administrator would like to display service level information from accounts on all casesrelated to those accounts. How can the administrator accomplish this?

A. Account fields cannot be displayed on a case; the administrator would need to run a report

B. Only by writing Apex code

C. By creating across object field update

D. By creating a cross object formula field




QUESTION 127Which statement is FALSE regarding Visual force?

A. Developers can create user interfaces for multiple devices

B. It is only available in Developer, Enterprise, and Unlimited Editions

C. It helps to complete the model-view-controller pattern for force.com

D. Visual force pages experience the same performance as standard Sales force pages.



QUESTION 128Where could a user go to find information on upcoming Sales force product releases?

Choose 3 answer


A. App Exchange

B. Sales force Ideas

C. CRM Community

D. www.salesforce.com

Correct Answer: BCDSection: Volume CExplanation



QUESTION 129Which is NOT a feature of Custom Report Types?

A. The ability to change the label of a field as it displays on a report.

B. The option to change the order of fields that display in the fields panel of the report builder.

C. The ability to add fields related via lookup

D. The ability to create a calculation across multiple records.



QUESTION 130Which is NOT an option for customizing Sales force Content?

A. Customer fields

B. Validation Rules

C. Workflow Rules

D. Workspace permissions



QUESTION 131Where within the user interface is the force.com IDE available for download?

A. Setup > Develop > Components

B. Setup > Develop >Tools

C. Setup > Create > Packages

D. Setup > Create > Apps

Correct Answer: B


Section: Volume CExplanation


QUESTION 132What feature is NOT customizable under the Setup/Develop menu?

A. Pages

B. Components

C. Apps

D. Apex Classes



QUESTION 133The IT organization at Universal Containers wants to install a specific version of Force.com Connect Offline on all employee machines and periodically monitorwhich version of the product employees are using. How can they do this?

Choose 2 answers

A. This is not possible. Force.com Connect Offline must be installed by each Sales force user.

B. Administrators in IT can see which version of Force.com Connect Offline that each user has by looking at the user role.

C. Administrators in IT can monitor the version of Force.com Connect Offline that each user has by looking at the user login history.

D. Windows Network Administrators can install Force.com Connect Off line on several machines at once using the MSI package available under Setup > DesktopIntegration > Connect Offline.

Correct Answer: CDSection: Volume CExplanation



QUESTION 134Which is NOT a characteristic of a multi-tenant programming language such as Apex?

A. Governor limits restrict the amount of interactions

B. Developers can reuse global code written in any org

C. All code is executed on the same set of Sales force servers

D. Classes are saved with the version of the API with which they were created



QUESTION 135Which action is possible with Connect for Lotus Notes and Sales force for Outlook?

Choose 3 Answers

A. Create accounts in Sales force

B. Synchronize calendar appointments to Sales force

C. Upload email attachments to Sales force

D. Synchronize contacts and tasks to Sales force



QUESTION 136An Administrator would like to find out if a former employee has misused company data in Sales force prior to leaving the company. Which method should be usedto verify the employee's activity in Sales force?

A. Log analysis

B. Setup audit trail

C. Download full login hi story


D. Create a customer report for users.



QUESTION 137Introducing duplicate account records can be hard to control in a private sharing model. The Account Owner Report can be used to vie w a list of account records insuch a sharing model. What is required to run this report?

A. An administrator enabling this feature in the application

B. Enabling "Modify All Data" permissions on the user profile

C. A user to be above an account owner in the role hierarchy

D. A sharing rule whereby all accounts owned by the entire organ



QUESTION 138Which permission is needed to publish a document on Sales force Content?

A. " Modify All Data" checked on the user's profile

B. Customize Application" checked on the user's profile

C. Manage Works paces" checked in the workspace permission definition, or" Modify All Data" check on the user's profile

D. Manage Workspaces" checked in the workspace permissions definition, or" Add Content" checked in the workspace permission definition




QUESTION 139The Add Time Trigger button is unavailable if which of the following are true?Choose 3 answers

A. The rule is activated.

B. The rule criteria is set to " Every time a record is created or edited"

C. The rule is deactivated, but has pending actions in the workflow queue

D. A user defines the time triggers using days or hours as the unit of time



QUESTION 140To read or modify Sales force data, a web application requires which Sales force technology?

A. Force.com data loader

B. Visual force

C. App Exchange

D. Web Service API



QUESTION 141The customer support manager needs to create and edit users that are in a subordinate role. One way to accomplish this is by...



A. granting login access to the customer support manager

B. placing the customer support manager in a super user position

C. giving delegated administrative rights to the customer support manager

D. creating a sharing rule whereby the customer support manager has edit access to all user records



QUESTION 142When are Big Deal Alerts triggered?

A. Upon the close data of the opportunity

B. Upon the receipt of an opportunity update reminder

C. Upon the Amount and Probability field thresholds being achieved

D. Upon the time- based escalation of an opportunity approval process



QUESTION 143Which is NOT a place where Sales force Community can be implemented?

A. Partner Portal

B. Customer Portal

C. Self-Service Portal

D. Inside the Sales force application




QUESTION 144An administrator wrote a field update action for a workflow rule on a field that is hidden via Field-Level Security, when the workflow rule triggers, what happens to thedata in the hidden field?

A. The field will fail to update and remain in its original state.

B. The field is updated, even though it is hidden

C. The field will only update if the rule is triggered by a time-based trigger

D. The field will only update if the user has Modify All Data enabled in the profile.



QUESTION 145The Force.com Web Service API can help an administrator manage data in a Sales force org by....

Choose 3 answers

A. allowing the administrator to mass delete more than 250 records at a time

B. allowing an administrator to perform mass updates to records to clean up duplicate data

C. giving the administrator a way to perform incremental backups of the data with the APIs data replication method

D. allows an administrator to mark certain records stored in Sales force



QUESTION 146Programmatic features generally consist of hooks and targets. Which of the following are hooks?

Choose 2 answers


A. Apex Trigger

B. Apex Class

C. Customer Link

D. Customer Button

Correct Answer: CDSection: Volume CExplanation


QUESTION 147Which should be used when coding Apex if the code is going to be reused by other developers?

A. Classes

B. Triggers

C. Global Groups

D. Managed Packages



QUESTION 148With cross-object formula fields, fields can be inserted from objects of which relationship types?

Choose 2 answers.

A. Master-detail relationships

B. Roll-up summary relationships

C. Lookup relationships

D. Hierarchical Relationships

Correct Answer: AC




QUESTION 149Contact records need to be retrieved that meet the following criteria: all contacts with a mailing address in the state of California or whose last name is equal toSmith. Only the first and last names are needed. An administrator decided to use the Data Loader to retrieve these records using the Export feature. What Salesforce Object query Language (SOQL) statement could be used to retrieve the desired records?

A. Select " California " or " Smith " where last name="

B. Select first name. last name. where last name= "Smith" OR state=" CA"



QUESTION 150The Force.com Metadata API allows developers to....

A. add data to their Sales force orgs

B. delete standard fields on customer objects programmatically

C. create, update and delete custom objects and fields programmatically

D. perform all the actions listed under Setup through a programmatic interface.



QUESTION 151Which is NOT an option for customizing Sales force Community?

A. Half-Life


B. Categories

C. Customized page layouts

D. Customized search layouts.



QUESTION 152What are some drawbacks to S-Controls? Choose 3 answers.

A. Creating new ones is no longer supported by SFDC

B. S-Controls are server side code and much faster than APEX code.

C. Not always cross-browser compatible

D. S-Controls can slow down the Ul (User Interface)



QUESTION 153What is Data Enrichment?


A. Improving Existing data by linking additional data services.

B. Systematic collection or organization and analysis of data


C. Creating format consistency, removing bad data and consolidating resources.

D. Identifying and merging duplicate records.



QUESTION 154What kind of content can be included in a Visual Force Page?

Choose 3 answers.

A. Visual Force Tags. Force.com Merge tabs.

B. Personal Tags

C. HTML

D. Flash. JAVA



QUESTION 155Which of the following are Hooks?

Choose 3 answers

A. S-Controls

B. In-line S-Controls

C. Custom Links

D. Web Tabs




QUESTION 156Other than the Mass Delete tool, what is another possible approach for mass deleting?

Choose 2 answers.

A. Data Loader

B. Excel Connector

C. Delete Button

D. Running a Report



QUESTION 157When would you use APEX?

Choose 2 answers.

A. When you need t o process one record at a time

B. If you want to attach business logic to a data event

C. Use classes when coding APEX that will be used by other developers

D. When you can use a custom formula field



QUESTION 158What is Data Cleansing?


A. Improving existing data by linked additional data services

B. Systematic Collection or organization and analysis of data.

C. Creating format consistency removing bad data and consolidating resources

D. Identifying and merging duplicate records.



QUESTION 159What are three types of S-Controls?

Choose 3 answers.

A. FTTP

B. HTML

C. SNIPPET

D. URL



QUESTION 160How do you take away a user's ability to run reports while allowing them to view the report?

A. Remove the "Run Reports" or "Create and Customize Reports" from their profile.

B. Adding "Cannot Run Reports" or "Cannot Create and Customize Reports to their profile.

C. Adding "Manage User" permissions to their profile.

D. Remove " View All Data" permission from their profile.

Correct Answer: A




QUESTION 161What are the four pillars of Sales force Success?

A. Apps. Force.com Platform, Community. App Exchange

B. Apps, Force.com Platform. Community, Ideas

C. Force.com Platform, Community, Ideas, App Exchange

D. Apps, Community, App Exchange, Ideas



QUESTION 162When should you consider the System Debug Log?

Choose 3 answers.

A. Workflow Rules

B. Custom Formula Fields

C. Assignment Rules

D. Escalation Rules



QUESTION 163Is it possible to add actions to existing steps within an activated approval process?


A. No

B. Yes

C. Only when it is a time-dependent action



QUESTION 164What Objects can the Mass Delete Tool be used with?Choose 3 answers.

A. Accounts

B. Solutions

C. Leads

D. Custom Objects



QUESTION 165What are the two major pieces to S-Controls?

A. Hooks and Controllers

B. Controllers and Protectors

C. HTML & Java Script

D. Visual Presentation & Functional/code




QUESTION 166Can Ideas be used in the Self-Service Portal?

A. Yes - They can also be used in Customer and Partner Portals

B. No - They can only be used in Customer and Partner Portals

C. No - Ideas cannot be used in any portals

D. Yes - Only if the portal has a custom manager custom profile associated to them.



QUESTION 167What is a Data Set?

A. Profile for Mobile Setup

B. Change Set

C. When information is available on your internal server

D. When information is available on your Sales force Server



QUESTION 168How can Administrators examine what configuration changes have been made?

A. Setup / Application Setup / Administration / Create / Setup Changes

B. Use Dream Factory Snapshot or other metadata API-based Tool


C. Run reports on Last Modified By

D. Go to a list view



QUESTION 169What are the symptoms of a sharing model that is too private?Select all that apply.

A. Lots of duplicate records.

B. Users always have to manually share records.

C. There are a large number of sharing rules in the organization

D. Administrators have a lot of requests for more record access E) Only A, C, and D



QUESTION 170What can Delegated Administrators cannot do?

Select all that apply. Choose 2


A. Create New Profiles

B. Assign Profiles

C. Add fields to page layouts


D. Create fields

Correct Answer: ADSection: Volume CExplanation


QUESTION 171How many days of Setup Audit History can be downloaded?

A. 180

B. 90

C. 30

D. 60



QUESTION 172What skill set is required to work with outbound messages?

A. WSDL

B. APEX Code

C. Programmatical skill set working with programming languages such as C# or Java

D. API



QUESTION 173


File Attachment count towards complimentary data storage.

A. True

B. False



QUESTION 174What is the difference between locking an Opportunity with an Approval Process and changing the record type to a page layout with all read-only fields?

A. When an Opportunity is locked, the submitter can edit it at any time to resubmit the record.

B. The edit button is disabled and a lock symbol appears on the record if it is submitted to the approval process.

C. No one can edit the record type with the read only fields and anyone can edit a locked record.

D. Once denied the record will stay locked in the approval process.



QUESTION 175What is Data Migration?

A. Transferring data from one organization to another

B. Transferring data from your company's website to your Sales force instance

C. Transferring data from your Sales force instance to your company's website.




QUESTION 176What cannot be customized in Content?


A. Search Layouts

B. Half-life

C. Page Layout

D. Communities



QUESTION 177What is a benefit of web services?

A. 30+ operations or methods supported

B. Few Objects or Entities supported

C. WSDL

D. HTML based



QUESTION 178When wouldn't you use APEX?


Choose 2

A. Adding Visual Elements to the Ul (Visual Force)

B. Add Business Logic that only applies when accessing data through the Ul

C. Integrating a third party system that does not support web services

D. Add functionality to an s-Control or Composite Application to process one record at a time




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