Administering Avaya Aura Communication Manager

Release 6.2 03-300509 Issue 7.0 December 2012

2012 Avaya Inc.

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Contents Chapter 1: Introduction...................................................................................................... 27Purpose..................................................................................................................................................... 27 Intended audience.................................................................................................................................... 27 Related resources..................................................................................................................................... 28 Documentation................................................................................................................................. 28 Training............................................................................................................................................. 30 Avaya Mentor videos........................................................................................................................ 31 Support...................................................................................................................................................... 31 Warranty.................................................................................................................................................... 32 Chapter 2: System Basics.................................................................................................. 33 System login.............................................................................................................................................. 33 Logging in for remote administration................................................................................................ 33 Types of connection to the Avaya S8XXX server...................................................................................... 34 Gaining access to the Avaya S8XXX server connected to the services port................................... 34 Gaining access to the Avaya S8XXX server connected to the customer network........................... 35 Remote access to the Avaya S8XXX server.................................................................................... 36 Using Avaya Site Administration............................................................................................................... 36 Installing Avaya Site Administration................................................................................................. 36 Starting Avaya Site Administration................................................................................................... 38 Configuring Avaya Site Administration............................................................................................. 38 Logging in with Access Security Gateway................................................................................................ 38 To Log into ASG............................................................................................................................... 39 Login messages........................................................................................................................................ 40 Using the system default Issue of the Day....................................................................................... 40 Setting Issue of the Day and Message of the Day........................................................................... 40 Log off the system..................................................................................................................................... 41 Logging off the system..................................................................................................................... 41 User profiles and logins............................................................................................................................. 42 Establishing Daylight Saving Rules.......................................................................................................... 42 To establish DST rules..................................................................................................................... 42 Displaying daylight saving time rules............................................................................................... 43 Setting Time of Day Clock Synchronization.............................................................................................. 43 Administering Clock Synchronization over IP........................................................................................... 44 Configuring the synchronization reference for the gateway............................................................. 44 Configuring the synchronization reference for the BRI trunk board................................................. 45 Setting the synchronization.............................................................................................................. 45 Enabling the synchronization........................................................................................................... 45 Configuring the IP synchronization................................................................................................... 46 Configuring the IP synchronization for the gateway......................................................................... 46 Configuring the IP synchronization for the network region............................................................... 46 Disabling synchronization......................................................................................................................... 47 Setting the system date and time.............................................................................................................. 47 Displaying the system date and time................................................................................................ 47 Related topics................................................................................................................................... 47

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Using the Bulletin Board............................................................................................................................ 48 Displaying messages....................................................................................................................... 48 Posting a message........................................................................................................................... 48 Deleting messages........................................................................................................................... 49 Save translations....................................................................................................................................... 50 Performing Backups.................................................................................................................................. 50 Chapter 3: System Planning.............................................................................................. 51 System Configuration................................................................................................................................ 51 Viewing a list of port boards...................................................................................................................... 52 Understanding equipment addressing...................................................................................................... 52 Dial plan.................................................................................................................................................... 53 Understanding the Dial Plan............................................................................................................. 53 Displaying your dial plan.................................................................................................................. 54 Modifying your dial plan.................................................................................................................... 54 Adding Extension Ranges................................................................................................................ 54 Multilocation dial plan....................................................................................................................... 55 Location numbers............................................................................................................................. 56 Prepending the location prefix to dialed numbers............................................................................ 56 Other options for the dial plan.......................................................................................................... 57 Feature access codes...................................................................................................................... 57 Adding feature access codes........................................................................................................... 57 Changing feature access codes....................................................................................................... 58 Administering Dial Plan Transparency (DPT)................................................................................... 59 Controlling the features your users can access........................................................................................ 59 System-wide settings................................................................................................................................ 60 Changing system parameters................................................................................................................... 60 WAN Bandwidth Limits between Network Regions................................................................................... 61 Considerations for WAN bandwidth administration.......................................................................... 61 Setting bandwidth limits between directly connected network regions............................................. 62 Administering Denied or Invalid Calls....................................................................................................... 63 Music-on-hold............................................................................................................................................ 64 Adding an audio group..................................................................................................................... 65 Adding a Music-on-Hold group......................................................................................................... 65 Setting music-on-hold system parameters....................................................................................... 65 Providing music-on-hold service for multiple tenants....................................................................... 66 Receiving Notification in an Emergency................................................................................................... 67 Notifying a digital pager of an Emergency................................................................................................ 69 Other Useful Settings................................................................................................................................ 70 Automatic callback if an extension is busy....................................................................................... 70 Automatic hold.................................................................................................................................. 70 Bridging to a call that has gone to coverage.................................................................................... 70 Distinctive ringing............................................................................................................................. 71 Warning when telephones are off-hook............................................................................................ 71 Warning users if their calls are redirected........................................................................................ 71 Controlling users calls............................................................................................................................... 71 Strategies for assigning CORs......................................................................................................... 72 Allowing users to change CORs....................................................................................................... 72

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Station Lock.............................................................................................................................................. Interactions....................................................................................................................................... Station Lock by time of day.............................................................................................................. Screens for administering Station Lock............................................................................................

Chapter 4: Administering Communication Manager on Avaya S8xxx Servers.............Overview of administering Avaya servers................................................................................................. Branch Gateway administration................................................................................................................ Survivable Remote Servers configuration........................................................................................ Command line interface administration............................................................................................ Avaya S8xxx Server administration.......................................................................................................... Access and administer Communication Manager..................................................................................... Starting a SAT session..................................................................................................................... Access System Management Interface............................................................................................ System Platform Web Console overview......................................................................................... System Manager overview............................................................................................................... Main and survivable server Split Registration Prevention feature administration..................................... Split Registration Prevention............................................................................................................ Activating Split Registration Prevention........................................................................................... Sequence of events for Split Registration Prevention...................................................................... Alternate ways to manage split registration between the main and survivable servers................... Recovery to the main server............................................................................................................ Network region state........................................................................................................................ Network design notes for the Split Registration Prevention feature................................................. Network region type description....................................................................................................... Prerequisites and constraints of implementing the Split Registration Prevention feature................ Administrable Alternate Gatekeeper List for IP phones............................................................................ Alternate Gatekeeper List (AGL) priorities....................................................................................... Load balancing of IP telephones during registration........................................................................ How Alternate Gatekeeper List is built............................................................................................. Applications for AGL......................................................................................................................... Prevent unwanted C-LANs in the AGL example.............................................................................. Pool C-LANS despite network region connectivity issues example................................................. AGL high-level capacities................................................................................................................. Considerations................................................................................................................................. Interactions....................................................................................................................................... Administrable AGL administration.................................................................................................... Troubleshooting scenarios and repair actions for AGL.................................................................... Related Documents for AGL............................................................................................................ Improved Port network recovery from control network outages................................................................ Impacts of Network recovery configuration on availability................................................................ Improved survivability administration............................................................................................... Call-processing administration.................................................................................................................. Communication Manager access..................................................................................................... Communication Manager SAT CLI access....................................................................................... Administration screen and command summary............................................................................... Voice or Network Statistics administration................................................................................................ SNMP Administration................................................................................................................................

73 74 74 75 77 77 77 78 79 79 80 80 80 83 86 89 89 89 90 90 91 92 93 94 95 95 96 97 97 98 98 101 103 103 103 104 106 107 107 108 109 109 109 110 114 116 119

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119 120 123 126 Chapter 5: Processor Ethernet setup................................................................................ 133 Setting up the PE interface....................................................................................................................... 134 Using Network ports.................................................................................................................................. 136 Configuring PE Interface........................................................................................................................... 137 Network Configuration...................................................................................................................... 137 Duplication Parameters.................................................................................................................... 138 PE Interface acceptance test.................................................................................................................... 139 Configuring a Survivable Remote or Survivable Core Server................................................................... 141 Adding the PE as a controller for the Branch gateways................................................................... 141 PE in Communication Manager Administration........................................................................................ 142 Administering Survivable Core Servers for PE................................................................................. 143 Administering Survivable Remote Servers for PE............................................................................ 143 Adjuncts with PE.............................................................................................................................. 143 Load balancing for PE...................................................................................................................... 144 Chapter 6: Managing Telephones...................................................................................... 147 Prerequisites............................................................................................................................................. 147 Associating a telephone with an x-port extension number............................................................... 148 Adding new telephones............................................................................................................................. 149 Gathering necessary information..................................................................................................... 149 Connecting the Telephone physically............................................................................................... 150 Obtaining display labels for telephones............................................................................................ 151 Adding a new station........................................................................................................................ 151 Creating a dual registered extension................................................................................................ 153 Changing a station........................................................................................................................... 154 Duplicating Telephones............................................................................................................................. 154 Adding multiple call center agents............................................................................................................ 155 Using an alias............................................................................................................................................ 156 Customizing your telephone..................................................................................................................... 157 Upgrading telephones............................................................................................................................... 158 Swapping telephones................................................................................................................................ 158 Automatic Customer Telephone Rearrangement...................................................................................... 159 How calls are processed during a move.......................................................................................... 160 Using ACTR to move telephones..................................................................................................... 160 Terminal Translation Initialization.............................................................................................................. 161 Merging an extension with a TTI telephone..................................................................................... 161 Using TTI to separate an extension from a telephone..................................................................... 162 Troubleshooting TTI......................................................................................................................... 163 Removing telephones............................................................................................................................... 164 Adding a fax or a modem.......................................................................................................................... 166 Enabling transmission over IP networks for modem, TTY, and fax calls................................................... 167 IP Softphones............................................................................................................................................ 167 Enabling the system to use IP softphone......................................................................................... 169 Road Warrior Mode.......................................................................................................................... 169

Turning on access for SNMP ports at the network level................................................................... SNMP traps administration............................................................................................................... SNMP agents administration............................................................................................................ SNMP filters administration..............................................................................................................

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171 172 172 173 174 175 176 176 178 178 179 180 180 181 181 182 183 184 185 185 186 186 187 188 188 Chapter 7: Telephone Features.......................................................................................... 191 Adding feature buttons.............................................................................................................................. 191 Increasing Text Fields for Feature Buttons............................................................................................... 192 Enabling extended text fields for feature buttons...................................................................................... 192 Restricting customization of feature button types..................................................................................... 193 Telephone Feature Buttons Table............................................................................................................. 194 Abbreviated Dialing Lists........................................................................................................................... 213 Setting up a station to access a new group list................................................................................ 213 Adding Abbreviated Dialing Lists...................................................................................................... 214 Troubleshooting abbreviated dialing lists......................................................................................... 215 Bridged Call Appearances........................................................................................................................ 217 Setting Up Bridged Call Appearances.............................................................................................. 217 When to use Bridged Call Appearances.......................................................................................... 219 Extension to Cellular................................................................................................................................. 219 Extension to Cellular Setup Table.................................................................................................... 219 Setting Up Extension To Cellular Feature Access Button................................................................ 221 Terminal Self-Administration..................................................................................................................... 222 Setting Up Terminal Self-Administration........................................................................................... 223 Fixing Problems in Terminal Self-Administration.............................................................................. 224 Enterprise Mobility User............................................................................................................................ 225 System Requirements EMU........................................................................................................ 225 Configuring your System for the Enterprise Mobility User................................................................ 226

Adding a softphone in telecommuter mode...................................................................................... Troubleshooting IP Softphones........................................................................................................ IP Telephones........................................................................................................................................... Adding an IP telephone.................................................................................................................... Changing from dual-connect to single-connect IP telephones......................................................... Setting up emergency calls on IP telephones.................................................................................. Remote office setup.................................................................................................................................. Adding Remote Office to Communication Manager......................................................................... Setting up a trunk group................................................................................................................... Setting up a signaling group............................................................................................................. Setting up Remote Office on network regions.................................................................................. Adding telephones to Remote Office................................................................................................ Updating files in the 2410, 2420, 1408, and 1416 DCP telephones................................................. Preinstallation tasks for firmware download..................................................................................... Downloading the firmware file to Communication Manager............................................................. Downloading firmware to a single station......................................................................................... Downloading firmware to multiple stations....................................................................................... Displaying firmware download status............................................................................................... Disabling firmware downloads.......................................................................................................... Native Support of Avaya 1408 and 1416 digital telephones............................................................. Native Support for 96x1 H.323 and SIP deskphones....................................................................... Native support of Avaya 9404 and 9408 digital telephones............................................................. Administer location per station.................................................................................................................. Preparing to administer location number on Station screen............................................................. Setting up location number on Station screen..................................................................................

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227 227 228 229 Chapter 8: Managing Attendant Consoles........................................................................ 231 Attendant Consoles................................................................................................................................... 231 302A/B Console............................................................................................................................... 233 302C Console................................................................................................................................... 234 302D Console................................................................................................................................... 235 Adding an Attendant Console................................................................................................................... 236 Attendant Console Feature Buttons.......................................................................................................... 237 Setting Console Parameters..................................................................................................................... 243 Removing an Attendant Console.............................................................................................................. 243 Providing Backup for an Attendant........................................................................................................... 245 Chapter 9: Managing Telephone Displays........................................................................ 247 Display Administration............................................................................................................................... 247 Displaying ANI Calling Party Information.................................................................................................. 247 Displaying ICLID Information.................................................................................................................... 248 Setting the Display Language................................................................................................................... 249 Administering Unicode Display......................................................................................................... 249 Unicode Native Name support......................................................................................................... 252 Fixing Problems................................................................................................................................ 256 Related Topics.................................................................................................................................. 256 Setting the Directory Buttons.................................................................................................................... 257 Chapter 10: Handling Incoming Calls............................................................................... 259 Basic Call Coverage.................................................................................................................................. 259 Adminstering system-wide call coverage characteristics................................................................. 259 Advanced call coverage............................................................................................................................ 262 Covering calls redirected to an off-site location................................................................................ 262 Defining coverage for calls redirected to external numbers............................................................. 263 Defining time-of-day coverage......................................................................................................... 264 Creating coverage answer groups................................................................................................... 265 Call Forwarding......................................................................................................................................... 266 Determining extensions having call forwarding activated................................................................. 266 Setting up call forwarding for users.................................................................................................. 267 Allowing users to specify a forwarding destination........................................................................... 268 Changing the forwarding destination remotely................................................................................. 268 Allowing users to change coverage remotely................................................................................... 269 Enhanced Call Forwarding........................................................................................................................ 270 Activating Enhanced Call Forwarding Using a feature button.......................................................... 271 Activating Enhanced Call Forwarding Using a feature access code................................................ 272 Deactivating enhanced call forwarding using a feature button......................................................... 272 Deactivating enhanced call forwarding using a feature access code............................................... 273 Reactivating enhanced call forwarding using a feature button......................................................... 273 Reactivating enhanced call forwarding using a feature access code............................................... 274 Displaying enhanced call forwarding using a feature button............................................................ 275 Displaying Enhanced Call Forwarding Status Using a Feature Access Code................................. 275

Setting EMU options for stations...................................................................................................... Defining options for calling party identification................................................................................. Activating EMU................................................................................................................................. Deactivating EMU.............................................................................................................................

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275 276 277 277 278 278 280 281 282 283 284 284 285 286 287 289 293 295 298 301 302 305 306 306 307 308 308 309 310 311 316 318 320 321 321 322 Chapter 11: Routing Outgoing Calls................................................................................. 323 World Class Routing................................................................................................................................. 323 Calling Privileges Management................................................................................................................. 323 Changing Station.............................................................................................................................. 324 Assigning ARS FAC.................................................................................................................................. 324 Location ARS FAC........................................................................................................................... 325 Displaying ARS Analysis Information........................................................................................................ 325 ARS Analysis.................................................................................................................................... 326 Examples Of Digit Conversion......................................................................................................... 327 Defining operator assisted calls....................................................................................................... 328 Defining Inter-exchange carrier calls................................................................................................ 329

Activating enhanced call forwarding from an off-the-network telephone.......................................... Deactivating enhanced call forwarding from an off-the-network telephone...................................... Activating enhanced call forwarding from a telephone with console permissions............................ Deactivating enhanced call forwarding from a telephone with console permissions........................ Night Service............................................................................................................................................. Setting up night station service to voice mail................................................................................... Setting up night console service....................................................................................................... Setting up night station service........................................................................................................ Setting up trunk answer from any station......................................................................................... Setting up external alerting night service......................................................................................... Sending LDN calls to the attendant during the day and to the TAAS bell at night........................... Setting up trunk group night service................................................................................................. Setting up night service for hunt groups........................................................................................... Call Pickup................................................................................................................................................ Call Pickup Alert............................................................................................................................... Setting up Call Pickup...................................................................................................................... Deleting pickup groups..................................................................................................................... Simple extended pickup groups....................................................................................................... Flexible Extended Pickup Groups.................................................................................................... Changing extended pickup groups................................................................................................... Directed Call Pickup......................................................................................................................... Removing Directed Call Pickup from a user..................................................................................... Hunt Groups.............................................................................................................................................. Setting up hunt groups..................................................................................................................... Changing a hunt group..................................................................................................................... Setting up a queue........................................................................................................................... Hunt groups for TTY callers............................................................................................................. Adding hunt group announcements................................................................................................. Vectors and VDNs..................................................................................................................................... What are Vectors?............................................................................................................................ Variables in Vectors.......................................................................................................................... Handling TTY calls with vectors....................................................................................................... Vector Directory Numbers................................................................................................................ Automatic Call Distribution........................................................................................................................ ACD System Enhancement.............................................................................................................. Assigning a Terminating Extension Group................................................................................................

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330 331 331 332 332 333 335 336 337 338 339 340 340 342 342 343 344 346 346 346 347 347 347 Chapter 12: Multimedia Calling Multimedia Applications Server Interface.............. 349 Prerequisites Multimedia Applications Server Interface........................................................................ 350 List of terms............................................................................................................................................... 351 Configurations Multimedia Applications Server Interface...................................................................... 352 Multimedia Applications Server Interface Administration.......................................................................... 357 Establishing Customer Options........................................................................................................ 357 Establishing maintenance parameters and alarming options........................................................... 357 Establishing the physical connection................................................................................................ 358 Administering the Circuit Pack......................................................................................................... 358 Administering the Signaling Group................................................................................................... 358 Administering ISDN-PRI Trunk Group.............................................................................................. 360 Administering MASI Path Parameters.............................................................................................. 361 Administering MASI Trunk Groups................................................................................................... 361 Administering MASI Terminals......................................................................................................... 363 Setting MASI command permissions............................................................................................... 366 MASI with Communication Manager features.................................................................................. 367 Unsupported Communication Manager features.............................................................................. 368 Constraints with other Communication Manager Fetaures.............................................................. 370 Troubleshooting................................................................................................................................ 372 Common Error Conditions................................................................................................................ 373 Video Telephony Solution.......................................................................................................................... 373 Communication Manager SIP Video Infrastructure Enhancements................................................. 374 Administering the Avaya Video Telephony Solution......................................................................... 375 Configuring Video-Enabled Avaya IP Softphone Endpoints............................................................. 377

Restricting area codes and prefixes................................................................................................. Using wild cards............................................................................................................................... Defining local information calls......................................................................................................... Administering Call Type Digit Analysis...................................................................................................... Call Type Digit Analysis Example..................................................................................................... Setting up Multiple Locations.................................................................................................................... Routing with multiple locations.................................................................................................................. Call routing modification............................................................................................................................ Adding a new area code or prefix..................................................................................................... Using ARS to restrict outgoing calls................................................................................................. Overriding call restrictions......................................................................................................................... ARS Partitions........................................................................................................................................... Setting up partition groups............................................................................................................... Assigning a telephone to a partition group....................................................................................... Setting up Time of Day Routing................................................................................................................ Creating a New Time of Day Routing Plan....................................................................................... Setting up a Remote user by Network region and Time zone................................................................... No-cadence call classification modes and End OCM timer...................................................................... Setting up no-cadence call classification modes.............................................................................. Setting up End OCM timer and announcement extension............................................................... Alerting Tone for Outgoing Trunk Calls..................................................................................................... Setting the outgoing trunk alerting timer........................................................................................... Setting the trunk alerting tone interval..............................................................................................

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Configuring the Polycom VSX Video Conferencing Systems and V500 Video Calling Systems..... Configuring Polycom PathNavigator Gatekeepers........................................................................... Configuring video trunks between two Communication Manager systems...................................... Configuring the Maximum Bandwidth for Inter-Network Regions..................................................... Checking bandwidth usage.............................................................................................................. Administering Ad-hoc Video Conferencing....................................................................................... Multimedia Call Handling.......................................................................................................................... Definitions: MMCH features and components.................................................................................. Basic Mode Operation...................................................................................................................... Enhanced Mode Operation.............................................................................................................. Physical Installation.......................................................................................................................... Installing ESM.................................................................................................................................. Planning MMCH............................................................................................................................... Related screens............................................................................................................................... MMCH Settings Administration........................................................................................................ Assigning Multimedia Buttons.......................................................................................................... Administering the ESM T.120 Server............................................................................................... Troubleshooting ESM....................................................................................................................... Understanding the Multimedia Complex................................................................................................... 1-number access.............................................................................................................................. Originating voice calls...................................................................................................................... Originating multimedia calls............................................................................................................. Receiving voice calls........................................................................................................................ Receiving multimedia calls............................................................................................................... Hourglass Tone................................................................................................................................ Early Answer.................................................................................................................................... Authorization.................................................................................................................................... Adjunct Switch Applications Interface.............................................................................................. Administered Connection................................................................................................................. Authorization and Barrier Codes...................................................................................................... Bridged Appearances....................................................................................................................... Call Redirection................................................................................................................................ Conferencing.................................................................................................................................... Creating a multi-party video conference........................................................................................... Coverage.......................................................................................................................................... Call Detail Recording........................................................................................................................ Data Collaboration............................................................................................................................ Forwarding voice/multimedia calls................................................................................................... Call Park........................................................................................................................................... Call Pickup....................................................................................................................................... Consult............................................................................................................................................. COR / COS....................................................................................................................................... Data Call Setup................................................................................................................................ Data Hotline...................................................................................................................................... Dial Access to Attendant.................................................................................................................. Data Trunk Groups........................................................................................................................... Hold..................................................................................................................................................

378 381 383 384 385 386 386 387 389 389 390 391 392 393 394 397 399 401 401 401 402 402 406 406 406 407 407 407 407 408 408 408 408 408 409 410 410 412 412 413 413 414 414 414 414 414 414

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415 416 416 416 417 417 417 417 418 418 418 418 423 424 427 427 428 428 429 430 430 431 431 433 433 Chapter 13: Setting Up Telecommuting............................................................................ 435 Communication Manager Configuration for Telecommuting..................................................................... 435 Preparing to configure telecommuting.............................................................................................. 436 Configuring telecommuting example................................................................................................ 437 Personal Station Access setup................................................................................................................. 437 Preparing to set up Personal Station Access................................................................................... 438 Setting up Personal Station Access example................................................................................... 438 Placing calls from PSA-dissociated stations.................................................................................... 439 Station Security Code setup..................................................................................................................... 440 Creating a Station Security Code example...................................................................................... 440 Assigning an Extender Password example............................................................................................... 441 Call Forwarding setup for telecommuting.................................................................................................. 442 Setting up Call Forwarding for telecommuting example................................................................... 442 Interactions for Call Forwarding....................................................................................................... 443 Coverage options assignment for telecommuting..................................................................................... 443 Assigning coverage for telecommuting example.............................................................................. 444 Home Equipment Installation.................................................................................................................... 445 Preparing to install home equipment................................................................................................ 445 Installing home equipment example................................................................................................. 445 Remote Access setup............................................................................................................................... 447 Preparing to setup Remote Access.................................................................................................. 448 Setting up remote access example.................................................................................................. 448

Hunt Groups using Basic Mode complexes..................................................................................... Intercept Treatment.......................................................................................................................... ISDN Trunk Groups.......................................................................................................................... Malicious Call Trace......................................................................................................................... Message Waiting.............................................................................................................................. Night Service.................................................................................................................................... Remote Access................................................................................................................................ Station Hunting................................................................................................................................. Tenant Partitioning............................................................................................................................ Terminating Extension Groups......................................................................................................... Telephone Display............................................................................................................................ Enhanced Mode Operation.............................................................................................................. Answering multimedia calls.............................................................................................................. Multiple call appearance operation................................................................................................... Single server or switch data collaboration........................................................................................ Multi-switch data collaboration......................................................................................................... Voice station audio vs. H.320 DVC system audio............................................................................ Switching between Basic and Enhanced modes.............................................................................. Forwarding of voice and multimedia calls........................................................................................ Hunt Groups using Enhanced Mode Complexes............................................................................. Other considerations........................................................................................................................ Multimedia vectors........................................................................................................................... Interactions....................................................................................................................................... Troubleshooting................................................................................................................................ Monitoring MMCH............................................................................................................................

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Administering Avaya Aura Communication Manager

December 2012

450 450 451 451 451 452 453 453 Chapter 14: Enhancing System Security.......................................................................... 455 Basic Security recommendations.............................................................................................................. 455 Keep your system secure................................................................................................................. 455 Toll Fraud prevention................................................................................................................................. 456 Preventing toll fraud top 15 tips to help....................................................................................... 456 Enforcing physical security........................................................................................................................ 458 Checking system security......................................................................................................................... 459 User Profiles and Logins administration................................................................................................... 464 Access Security Gateway (ASG).............................................................................................................. 464 Busy Verify toll fraud detection.................................................................................................................. 464 Preparing to use busy verify for toll fraud detection......................................................................... 465 Using busy verify for toll fraud detection example............................................................................ 465 Authorization Codes setup........................................................................................................................ 465 Preparing to setup Authorization Codes........................................................................................... 466 Setting Up Authorization Codes example......................................................................................... 466 Security Violations Notification setup........................................................................................................ 468 Setting up Security Violations Notification example......................................................................... 468 Enhanced security logging........................................................................................................................ 469 Station lock................................................................................................................................................ 470 Detailed description of Station Lock................................................................................................. 470 Preparing to set up Station Lock...................................................................................................... 471 Setting up Station Lock with a Station Lock button example............................................................ 471 Setting up Station Lock without a Station Lock button example....................................................... 472 Station Lock by time of day.............................................................................................................. 472 Screens for administering Station Lock............................................................................................ 473 Security Violations responses................................................................................................................... 474 Enabling remote access................................................................................................................... 474 Disabling remote access.................................................................................................................. 474 Hot Desking Enhancement............................................................................................................... 475 Hot Desking interaction with PSA..................................................................................................... 475 Station Lock...................................................................................................................................... 475 Hot Desking with Station Lock restrictions....................................................................................... 476 Chapter 15: Managing Trunks............................................................................................ 477 Tips for working with trunk groups............................................................................................................ 477 Following a process when working with trunk groups...................................................................... 477 Service provider coordination for trunk groups................................................................................. 477 Records keeping for trunk groups.................................................................................................... 478 Helpful tips for setting common trunk group fields........................................................................... 479 Trunk group related information....................................................................................................... 479

Telecommuting settings changes.............................................................................................................. Changing Telecommuting settings................................................................................................... Associating PSA example................................................................................................................ Disassociating PSA example........................................................................................................... Changing a coverage option example.............................................................................................. Changing call forwarding example................................................................................................... Changing your personal station security codes example................................................................. Interrupting the command sequence for personal station security codes........................................

Administering Avaya Aura Communication Manager

December 2012

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CO, FX, or WATS trunk group administration........................................................................................... 479 Preparing to add a CO, FX, or WATS trunk group........................................................................... 480 Adding a CO, FX, or WATS trunk group example............................................................................ 480 DID trunk group administration................................................................................................................. 482 Preparing to add a DID trunk group................................................................................................. 482 Adding a DID trunk group example.................................................................................................. 482 PCOL trunk group administration.............................................................................................................. 483 Preparing to add a PCOL trunk group.............................................................................................. 484 Adding a PCOL trunk group example............................................................................................... 484 PCOL trunk group interactions......................................................................................................... 485 Tie or Access trunk group administration.................................................................................................. 486 Preparing to add a Tie or Access trunk group.................................................................................. 486 Adding a Tie or Access trunk group example................................................................................... 487 DIOD trunk group administration............................................................................................................... 488 Digital trunks administration...................................................................................................................... 488 Preparing to add a digital trunk........................................................................................................ 489 Setting up the DS1 board as a sync Source reference.................................................................... 489 Configuring a DS1 circuit pack example.......................................................................................... 490 Recommended T1 and E1 settings.................................................................................................. 490 Enhanced DS1 administration.......................................................................................................... 491 Adding trunks to a trunk group example................................................................................................... 493 Removing trunk groups example.............................................................................................................. 494 Trunk resets.............................................................................................................................................. 494 Resetting a trunk group.................................................................................................................... 495 Resetting a trunk member................................................................................................................ 495 Digit insertion and absorption with trunk groups....................................................................................... 495 Inserting digits with trunk groups example....................................................................................... 496 Absorbing digits with trunk groups example..................................................................................... 496 Administering trunks for LDN example...................................................................................................... 497 Administering trunks for Source-based Routing....................................................................................... 498 Answer Detection Administration.............................................................................................................. 499 Preparing to administer Answer Detection....................................................................................... 499 Administering Answer Detection example........................................................................................ 499 ISDN trunk groups Administration............................................................................................................. 500 ISDN trunk group hardware requirements........................................................................................ 500 Screens used to administer ISDN trunk groups............................................................................... 501 Administering displays for QSIG trunks............................................................................................ 504 QSIG over SIP.......................................................................................................................................... 504 Preparing to administer QSIG over SIP........................................................................................... 504 Administration of the QSIG and SIP trunk and signaling groups...................................................... 505 Enabling Enhanced SIP Signaling feature................................................................................