Administering Avaya IP Office™ Platformwith Manager

Release 11.1 SP1Issue 26

July 2020

© 2020, Avaya Inc.All Rights Reserved.

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Contents

Chapter 1: Introduction..........................................................................................................  25Purpose................................................................................................................................ 25New in Release 11.1.............................................................................................................. 25

Chapter 2: Overview...............................................................................................................  29Manager Modes....................................................................................................................  29

Security Configuration Mode............................................................................................  30Standard Mode Configuration Mode.................................................................................. 31Server Edition Configuration Mode.................................................................................... 33Shell Server Mode........................................................................................................... 34Backward Compatibility.................................................................................................... 35

Chapter 3: Getting Started.....................................................................................................  36PC requirements...................................................................................................................  36Installing Manager.................................................................................................................  37

Downloading Manager AdminLite.....................................................................................  38Starting Manager................................................................................................................... 39Opening a Configuration........................................................................................................  40

Login messages..............................................................................................................  41Changing the Manager Language........................................................................................... 43

Chapter 4: Menu Bar Commands..........................................................................................  44File Menu.............................................................................................................................  44

File > Open Configuration................................................................................................  45File > Close Configuration................................................................................................  45File > Save Configuration................................................................................................. 45File > Save Configuration As............................................................................................  47File > Change Working Directory......................................................................................  47File > Preferences...........................................................................................................  48File > Offline...................................................................................................................  57File > Advanced..............................................................................................................  58File > Backup/Restore.....................................................................................................  74File > Import/Export.........................................................................................................  74File > Exit.......................................................................................................................  75

View Menu............................................................................................................................ 75Tools Menu...........................................................................................................................  76

Tools > Extension Renumber........................................................................................... 77Tools > Line Renumber...................................................................................................  77Tools > Connect To.........................................................................................................  77Tools > Export > User.....................................................................................................  78Tools > SCN Service User Management........................................................................... 78Tools > Busy on Held Validation....................................................................................... 79

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Tools > MSN Configuration.............................................................................................. 79Tools > Print Button Labels.............................................................................................. 80Tools > Import Templates................................................................................................  81File > Advanced > Generate WebLM ID............................................................................  81Tools > License Migration................................................................................................. 81

Security Mode Menus............................................................................................................  82Embedded File Management Menus....................................................................................... 83

Chapter 5: Manager User Interface.......................................................................................  87Title Bar................................................................................................................................ 87Toolbars...............................................................................................................................  87

The Main Toolbar............................................................................................................  88The Navigation Toolbar....................................................................................................  89The Details Toolbar.......................................................................................................... 89

The Navigation Pane.............................................................................................................  89Expanding and Collapsing the Navigation Tree..................................................................  90

The Group Pane.................................................................................................................... 90Sorting the List................................................................................................................  90Customizing the Columns Displayed.................................................................................  91Changing the Column Widths...........................................................................................  91Adding a New Record......................................................................................................  91Deleting an Record.......................................................................................................... 92Validating an Record........................................................................................................ 92Show in Groups..............................................................................................................  92

The Details Pane................................................................................................................... 92Managing Records..........................................................................................................  93

The Error Pane.....................................................................................................................  94Altering the Automatic Validation Settings.......................................................................... 95Revalidating Configuration Settings..................................................................................  95Viewing an Error or Warning............................................................................................. 95

The Status Bar......................................................................................................................  96Configuring the Interface........................................................................................................ 96

Resizing the Manager Window.........................................................................................  97Moving the Border Between the Panes.............................................................................  97Showing or Hiding Toolbars.............................................................................................. 97Moving Toolbars..............................................................................................................  98Showing or Hiding Panes.................................................................................................  98Changing the Position of the Details Pane.........................................................................  98Changing the Size of Configuration Icons..........................................................................  99Changing Tab Display......................................................................................................  99

Chapter 6: Working with the Server Edition Manager User Interface..............................  100Server Edition Solution View................................................................................................  100System Inventories..............................................................................................................  103Default Settings................................................................................................................... 103

Contents

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Record Consolidation..........................................................................................................  104Telephone Features Supported Across Server Edition and SCN Networks...............................  105

Chapter 7: Security Administration..................................................................................... 107Service Users, Application Roles, and Rights Groups............................................................. 107

Default Service Users and Rights Groups........................................................................ 109Default Service Users and Rights Groups for IP Office R 11.0 and earlier........................... 116

Access Control.................................................................................................................... 121Encryption..........................................................................................................................  122Message Authentication....................................................................................................... 123Certificates.........................................................................................................................  124Implementing Security.........................................................................................................  125SRTP.................................................................................................................................  127

Chapter 8: Editing IP Office Security Settings in Manager...............................................  129Loading Security Settings..................................................................................................... 129Saving Security Settings......................................................................................................  130Resetting a System's Security Settings.................................................................................  130

Chapter 9: Security Mode Field Descriptions....................................................................  132General Security Settings..................................................................................................... 133

General........................................................................................................................  133System...............................................................................................................................  138

System Details..............................................................................................................  138Unsecured Interfaces..................................................................................................... 140Certificates...................................................................................................................  141

Security Services Settings.................................................................................................... 146Rights Groups.....................................................................................................................  148

Group Details................................................................................................................ 148Configuration................................................................................................................  148Security Administration..................................................................................................  150System Status............................................................................................................... 150Telephony APIs.............................................................................................................  151HTTP...........................................................................................................................  151Web Services................................................................................................................ 151External........................................................................................................................  153

Service Users.....................................................................................................................  154Chapter 10: Editing Configuration Settings.......................................................................  156

Mergeable Settings.............................................................................................................. 158Configuration Size...............................................................................................................  168Setting the Discovery Addresses..........................................................................................  169Known System Discovery..................................................................................................... 171

Configuring Manager for Known System Discovery..........................................................  171Using Known System Discovery.....................................................................................  171

Opening a Configuration from a System................................................................................  173Opening a Configuration Stored on PC.................................................................................  175

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Creating New Records......................................................................................................... 176Adding a New Record Using the Details Pane.................................................................  176Adding a New Record Using the Group Pane..................................................................  176Adding a New Record Using the Navigation Pane............................................................  176Other record creation methods.......................................................................................  177

Creating an Offline Configuration..........................................................................................  177Importing and Exporting Settings..........................................................................................  179

Exporting Settings.........................................................................................................  181Importing Settings.........................................................................................................  181

Copying and Pasting...........................................................................................................  182Saving a Configuration onto PC............................................................................................ 182Sending a Configuration....................................................................................................... 183Erasing the Configuration..................................................................................................... 185Default Settings................................................................................................................... 185

Chapter 11: Configuration Mode Field Descriptions.........................................................  188Configuration field display....................................................................................................  189

Configuration field display in Standard mode...................................................................  189Configuration field display in Server Edition mode............................................................  190

BOOTP Record...................................................................................................................  192Operator.............................................................................................................................  194System ..............................................................................................................................  194

System.........................................................................................................................  195LAN1............................................................................................................................ 202LAN2............................................................................................................................ 216DNS.............................................................................................................................  217Voicemail...................................................................................................................... 217Telephony.....................................................................................................................  224Directory Services.........................................................................................................  242System Events..............................................................................................................  247SMTP........................................................................................................................... 254System | SMDR............................................................................................................. 255VCM............................................................................................................................. 257Integrated Contact Reporter...........................................................................................  259VoIP.............................................................................................................................  260VoIP Security................................................................................................................  262Access Control Lists......................................................................................................  265Dialer...........................................................................................................................  266Contact Center.............................................................................................................. 268Avaya Cloud Services.................................................................................................... 269

Line.................................................................................................................................... 271Analog Line................................................................................................................... 272BRI Line.......................................................................................................................  281PRI Trunks.................................................................................................................... 286

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S0 Line......................................................................................................................... 317H.323 Line....................................................................................................................  320IP DECT Line................................................................................................................ 326SIP Line.......................................................................................................................  331SIP DECT Line.............................................................................................................. 365SM Line........................................................................................................................  367IP Office Line................................................................................................................  376

Control Unit......................................................................................................................... 387Extension...........................................................................................................................  388

Extn.............................................................................................................................  389Analog.......................................................................................................................... 392Extension VoIP.............................................................................................................. 395Extension T38 Fax........................................................................................................  402IP DECT Extension........................................................................................................ 404SIP DECT Base Extension.............................................................................................  405

User...................................................................................................................................  405User.............................................................................................................................  406Voicemail...................................................................................................................... 413User | DND...................................................................................................................  418Short Codes.................................................................................................................. 419Source Numbers...........................................................................................................  420Telephony.....................................................................................................................  426User | Forwarding.......................................................................................................... 438Dial In........................................................................................................................... 441Voice Recording............................................................................................................  442Button Programming...................................................................................................... 444User | Menu Programming.............................................................................................  445Mobility......................................................................................................................... 446Group Memberships......................................................................................................  450Announcements............................................................................................................  450SIP............................................................................................................................... 451Personal Directory......................................................................................................... 452Web Self Administration................................................................................................. 454

Group................................................................................................................................. 456Group........................................................................................................................... 457Queuing.......................................................................................................................  462Overflow.......................................................................................................................  465Fallback........................................................................................................................ 467Group | Voicemail..........................................................................................................  469Voice Recording............................................................................................................  475Announcements............................................................................................................  476SIP............................................................................................................................... 479

Short Code.........................................................................................................................  480

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Service...............................................................................................................................  481Service.........................................................................................................................  482Bandwidth..................................................................................................................... 483IP................................................................................................................................. 485Autoconnect.................................................................................................................. 487Quota...........................................................................................................................  487PPP.............................................................................................................................  488Fallback........................................................................................................................ 490Dial In........................................................................................................................... 491SSL VPN Service..........................................................................................................  491

RAS...................................................................................................................................  494PPP.............................................................................................................................  495

Incoming Call Route............................................................................................................  496Standard....................................................................................................................... 499Voice Recording............................................................................................................  503Destinations.................................................................................................................. 504

WAN Port...........................................................................................................................  506WAN Port.....................................................................................................................  506Frame Relay.................................................................................................................  507DLCIs........................................................................................................................... 507Advanced.....................................................................................................................  509

Directory Entry....................................................................................................................  510Time Profile......................................................................................................................... 511Firewall Profile....................................................................................................................  513

Firewall | Standard......................................................................................................... 513Firewall | Custom........................................................................................................... 515Static NAT....................................................................................................................  517

IP Route.............................................................................................................................  517IP Route | IP Route........................................................................................................ 518RIP Dynamic Routing....................................................................................................  519

Account Code.....................................................................................................................  520Account Code...............................................................................................................  520Voice Recording............................................................................................................  520

Subscription........................................................................................................................ 522License............................................................................................................................... 523

License......................................................................................................................... 524Remote Server.............................................................................................................. 526

Tunnel................................................................................................................................  529L2TP Tunnel.................................................................................................................  530IP Security Tunnel.........................................................................................................  532

Auto Attendant....................................................................................................................  535Auto Attendant..............................................................................................................  536Actions.........................................................................................................................  538

Contents

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Authorization Codes............................................................................................................  540User Rights......................................................................................................................... 541

User.............................................................................................................................  541Short Codes.................................................................................................................. 542Button Programming...................................................................................................... 542Telephony.....................................................................................................................  543User Rights Membership................................................................................................ 547Voicemail...................................................................................................................... 548Forwarding...................................................................................................................  549

ARS...................................................................................................................................  550ARS.............................................................................................................................  550

Location.............................................................................................................................  554Address........................................................................................................................  556

Chapter 12: Configure General System Settings............................................................... 559Applying Licenses...............................................................................................................  559

PLDS licensing.............................................................................................................. 559Web License Manager (WebLM)..................................................................................... 560Server Edition Centralized Licensing............................................................................... 561Distributing Server Edition Licenses................................................................................  561Procedures for Applying Licensing..................................................................................  566

Converting from Nodal to Centralized Licensing.....................................................................  571Migrating Licenses to PLDS.................................................................................................  572Certificate Management.......................................................................................................  573

Certificate Overview......................................................................................................  574Certificate Support......................................................................................................... 578

On-boarding........................................................................................................................ 587Configuring an SSL VPN using an on-boarding file........................................................... 587

System Date and Time......................................................................................................... 588Configuring Time Profiles.....................................................................................................  589

Overriding a Time Profile................................................................................................ 591Working with Templates.......................................................................................................  592

Importing Trunk Templates.............................................................................................  593Creating a Template in Manager.....................................................................................  594Creating a New Record from a Template in Manager........................................................ 594Creating an Analog Trunk Template in Manager............................................................... 595Creating a New Analog Trunk from a Template in Manager...............................................  595Applying a Template to an Analog Trunk.......................................................................... 596

Centralized System Directory...............................................................................................  596Advice of Charge................................................................................................................. 600Emergency Call................................................................................................................... 601Fax Support........................................................................................................................  602

Server Edition T38 Fax Support...................................................................................... 604Caller Display...................................................................................................................... 605

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Parking Calls....................................................................................................................... 606Configuring Call Admission Control....................................................................................... 607

Manager location tab.....................................................................................................  607Assigning a network entity to a location...................................................................... 608System actions at maximum call threshold......................................................................  608Example.......................................................................................................................  609

Ring Tones.......................................................................................................................... 611Music On Hold....................................................................................................................  612

System Source.............................................................................................................. 614Alternate Source...........................................................................................................  614

Conferencing......................................................................................................................  618Conference Phones....................................................................................................... 619Ad-Hoc Conferencing....................................................................................................  620Meet Me Conferencing................................................................................................... 622Routing External Callers................................................................................................  623Context Sensitive Conferencing...................................................................................... 624

Paging................................................................................................................................ 626Paging Via Voicemail Pro...............................................................................................  628

Automatic Intercom Calls.....................................................................................................  630Wide Band Audio Support....................................................................................................  631Media Connection Preservation............................................................................................  632Configuring ARS.................................................................................................................  633

Example ARS Operation................................................................................................  635ARS Operation.............................................................................................................. 636

Configuring IP Routes.......................................................................................................... 645Creating a Virtual WAN Port.................................................................................................  646System Events....................................................................................................................  647

Configuring Alarm Destinations......................................................................................  648Configuring authorization codes............................................................................................ 648

Entering an Authorization Code......................................................................................  650Preventing Toll Bypass......................................................................................................... 650

Configuring unknown locations.......................................................................................  651Call Barring......................................................................................................................... 651

Applying Call Barring.....................................................................................................  651Overriding call barring.................................................................................................... 652

Chapter 13: Configure User Settings..................................................................................  654User Management Overview................................................................................................  655Configuring User Rights.......................................................................................................  656

Adding User Rights........................................................................................................ 658Creating a User Right Based on an Existing User............................................................  658Associating User Rights to a User................................................................................... 659Copy User Rights Settings over a User's Settings............................................................  659

Configuring Gmail Integration...............................................................................................  660

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Call Intrusion....................................................................................................................... 661Call Tagging........................................................................................................................ 667Call Waiting........................................................................................................................  667Call Restriction.................................................................................................................... 668Centralized Call Log............................................................................................................  669Centralized call log field descriptions..................................................................................... 670Call scenarios.....................................................................................................................  672Centralized call logging controls...........................................................................................  673Centralized Personal Directory.............................................................................................  675Account Code Configuration................................................................................................. 675

Setting a User to Forced Account Code........................................................................... 676Coverage Groups................................................................................................................  677DND, Follow Me and Forwarding..........................................................................................  677

Do Not Disturb (DND)....................................................................................................  679Follow Me.....................................................................................................................  681Forward Unconditional...................................................................................................  683Forward on Busy...........................................................................................................  685Forward on No Answer..................................................................................................  687Determining a User's Busy Status................................................................................... 689Chaining.......................................................................................................................  690

Hot Desking........................................................................................................................  691Remote Hot Desking...................................................................................................... 693Call Center Agents........................................................................................................  694Hot Desking Examples................................................................................................... 694Automatic Log Out......................................................................................................... 696

Group Operation.................................................................................................................  697Group Types.................................................................................................................  700Call Presentation...........................................................................................................  701Group Member Availability.............................................................................................  702Example Hunt Group.....................................................................................................  704CBC/CCC Agents and Hunt Groups................................................................................ 706

Malicious Call Tracing (MCID)..............................................................................................  707Message Waiting Indication.................................................................................................. 707

Message Waiting Indication for Analog Phones................................................................ 708Message Waiting Indication for Analog Trunks.................................................................  709

Mobile Call Control..............................................................................................................  710Mobile Direct Access (MDA)........................................................................................... 713Mobile Callback............................................................................................................. 715

Twinning.............................................................................................................................  715Private Calls.......................................................................................................................  718System Phone Features....................................................................................................... 719The 'No User' User..............................................................................................................  720

Suppressing the NoCallerId alarm..................................................................................  721

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Transferring Calls................................................................................................................  721Off-Switch Transfer Restrictions...................................................................................... 723Context Sensitive Transfer.............................................................................................  724Dial Tone Transfer.........................................................................................................  724Handsfree Announced Transfers....................................................................................  726One Touch Transferring.................................................................................................  728Centrex Transfer...........................................................................................................  729

Avaya cloud authorization....................................................................................................  730Configuring automatic synchronization..................................................................................  730Enabling Avaya cloud account authorization..........................................................................  731Configuring token cache time...............................................................................................  731Apple push notification services............................................................................................ 732Enabling Apple push notifications.........................................................................................  733

Chapter 14: Configure Server Edition system settings..................................................... 734Synchronizing Server Edition passwords in Web Manager......................................................  734Shared Administration User Account..................................................................................... 735Voicemail Administration......................................................................................................  735Server Edition Resiliency.....................................................................................................  736

Resilience..................................................................................................................... 736Voicemail Pro Resiliency................................................................................................  738Avaya one-X® Portal resiliency.......................................................................................  740Phone Resiliency..........................................................................................................  742Configuring Resiliency...................................................................................................  745

Synchronizing the Configurations.......................................................................................... 750Starting Web Control...........................................................................................................  750

Chapter 15: Configuring SIP Trunks...................................................................................  751Overview............................................................................................................................  751Configuring a SIP Trunk.......................................................................................................  752SIP Line Requirements........................................................................................................  753SIP Incoming Call Routing...................................................................................................  755SIP Prefix Operation............................................................................................................  756SIP messaging.................................................................................................................... 757

Outgoing call message details........................................................................................  758Incoming call message details........................................................................................  762Codec selection............................................................................................................  767DTMF transmission.......................................................................................................  768Fax over SIP.................................................................................................................  768Hold scenarios..............................................................................................................  768SIP REFER................................................................................................................... 770

IP Office SIP trunk specifications..........................................................................................  771RFCs............................................................................................................................ 773Transport protocols........................................................................................................ 774Request methods..........................................................................................................  774

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Response methods........................................................................................................ 774Headers.......................................................................................................................  775

Chapter 16: Configuring Small Community Networking................................................... 776Supported Small Community Network Network Layouts.........................................................  777Telephone Features Supported Across Server Edition and SCN Networks...............................  778Voicemail Support...............................................................................................................  779Enabling Small Community Networking.................................................................................  780

Setup the VoIP Line from System A to System B.............................................................. 780Setup the VoIP Line from System B to System A.............................................................. 782

Small Community Network Management...............................................................................  782Enabling SCN Discovery................................................................................................  783Creating a Common Admin Account...............................................................................  783Loading a Small Community Network Configuration.........................................................  784Editing a Small Community Network Configuration........................................................... 785Using the Network Viewer..............................................................................................  786System Inventory..........................................................................................................  791

Small Community Network Remote Hotdesking.....................................................................  791Small Community Network Fallback......................................................................................  792SCN Short Code Programming............................................................................................. 793

Chapter 17: Short Code Overview....................................................................................... 795Short Code Characters........................................................................................................  797User Dialing........................................................................................................................  800Application Dialing............................................................................................................... 803Secondary Dial Tone............................................................................................................ 803? Short Codes.....................................................................................................................  805Short Code Matching Examples............................................................................................ 805Default System Short Code List............................................................................................  810

Chapter 18: Short Code Features........................................................................................ 816Auto Attendant....................................................................................................................  819Auto Intercom Deny Off........................................................................................................ 820Auto Intercom Deny On.......................................................................................................  820Break Out...........................................................................................................................  821Barred................................................................................................................................  821Busy On Held...................................................................................................................... 822Call Intrude.........................................................................................................................  823Call Listen........................................................................................................................... 823Call Park............................................................................................................................. 825Call Park and Page.............................................................................................................. 826Call Pickup Any...................................................................................................................  826Call Pickup Extn..................................................................................................................  827Call Pickup Group...............................................................................................................  827Call Pickup Line..................................................................................................................  828Call Pickup Members........................................................................................................... 829

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Call Pickup User.................................................................................................................. 829Call Queue.........................................................................................................................  830Call Record......................................................................................................................... 831Call Steal............................................................................................................................ 831Call Waiting On...................................................................................................................  832Call Waiting Off...................................................................................................................  833Call Waiting Suspend........................................................................................................... 833Cancel All Forwarding.......................................................................................................... 834Cancel Ring Back When Free..............................................................................................  834Change Login Code............................................................................................................. 835Clear After Call Work...........................................................................................................  836Clear Call...........................................................................................................................  836Clear CW............................................................................................................................ 837Clear Hunt Group Night Service............................................................................................ 837Clear Hunt Group Out Of Service.......................................................................................... 838Clear Quota........................................................................................................................  839Coaching Intrusion..............................................................................................................  839Conference Add..................................................................................................................  840Conference Meet Me...........................................................................................................  841CW....................................................................................................................................  842Dial....................................................................................................................................  843Dial 3K1.............................................................................................................................  844Dial 56K.............................................................................................................................  844Dial 64K.............................................................................................................................  845Dial CW..............................................................................................................................  845Dial Direct........................................................................................................................... 846Dial Direct Hot Line.............................................................................................................. 846Dial Emergency................................................................................................................... 847Dial Extn............................................................................................................................. 847Dial Fax..............................................................................................................................  848Dial Inclusion......................................................................................................................  849Dial Paging.........................................................................................................................  850Dial Physical Extension by Number....................................................................................... 850Dial Physical Extension By ID............................................................................................... 851Dial Speech........................................................................................................................  851Dial V110............................................................................................................................  852Dial V120............................................................................................................................ 852Dial Video...........................................................................................................................  852Disable ARS Form............................................................................................................... 853Disable Internal Forwards....................................................................................................  853Disable Internal Forward Unconditional.................................................................................  854Disable Internal Forward Busy or No Answer.........................................................................  854Display Msg........................................................................................................................  855

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