Disability SA

Disability Services in South

Australia Reform Administrating Individualised Funding in the

cloud: How ICT can enable reform to be a reality

Joe Young & Ian Dillon

Funds Management, Disability SA

17 May 2013

Background

• Funds Management manages contracting for

services provided for people with a disability by

the non-government sector (eg Minda, Bedford).

• This involves contracting, procurement, quality

and complaint management.

• The total budget managed through the unit is

well over $300m per annum.

Today’s Presentation

• Context for our change

• Principles

• System change

• Benefits

• Future

Context for our change

• Same old story…

– Multiple databases

– Antiquated, poor design

– Audit issues

• Significant growth

– $20m to around $100m in approximately five years

– No additional FTEs to manage administration

Context for our change cont’d…

• State Reform

– Individualised funding commitment

• Based on choice, control and flexibility

• Staged implementation

– Self Managed Funding phase 1

• Resource intensive and unsustainable

• National Reform

– National Disability Insurance Scheme

• Children’s Launch from 1 July 2013

• Similar settings to Individualised Funding

Principles for Change

• Customer Focused

– Client/Participant

– NGO provider

– Case manager

• Efficient

– Simplicity

– Smarter (work on 5% of exceptions rather than the

95% that are ok)

• Future Driven (NDIS)

• Secure

System Analysis

• Old (CBMS) V New (RCR)

• RCR built using Salesforce

– Client front end is MySupportAdvisor.com.au

– NGO provider front end is a NGO Portal

– Department staff (Case Manager and Funder) use

RCR

System Analysis – Approval Process

• Classification of data

• Security Risk Assessment

• Review of contract by Crown Law

• Compliance with Australian Privacy laws

• Supported by OCIO

• Endorsed by Cabinet

System Analysis – Old v New

• Request and choice of service

Client NGO Provider Case Manager Funder

No standard form

Verbal only

No standard form

Verbal

Possible email

N/A Not provided

View and select

in My Support

Advisor

View in portal N/A View in new

system

System Analysis – Old v New

• Contract

Client NGO Provider Case Manager Funder

Not provided Paper based

posed by Funder

(time >14 days)

Not provided Generate paper

based on

description from

Case Manager

View in My

Support Advisor

Electronic

through portal,

includes

description and

units of service

(time <24 hours)

View in new

system

Generate

electronically

based on

agreement

between Case

Manager and

Client

System Analysis – Old v New

• Service Detail

Client NGO Provider Case Manager Funder

No standard form

Verbal from NGO

Description in the

contract

Description in the

old database

Description in the

contract and old

database

View and change

in My Support

Advisor

In the portal

includes:

- description

- units of service

by time

In the new

system includes:

- description

- units of service

by time

In the new

system includes:

- description

- units of service

by time

System Analysis – Old v New

• Invoicing

Client NGO Provider Case Manager Funder

Not provided Paper invoices

based on

services provided

against

description

Not provided Paper invoices

from NGO

provider

View in My

Support Advisor

Electronic upload

against units of

service by time

with paper

invoice backup

View in new

system

Electronic upload

notification, paper

invoice backup

System Analysis – Old v New

• Payment

Client NGO Provider Case Manager Funder

Not provided Receives

payment on

invoices if Funder

agree match with

description and

contract value

(time >21 days)

Not provided Invoices

processed based

on match with

description and

contract value

View in My

Support Advisor

Payments

automatic when

matched against

contracted units

(time <72 hours)

View in new

system

Electronic upload

notification,

queries managed

on as need basis

What does it look like?

• MySupportAdvisor

• MySupportAdvisor Client Portal

• Service Provider Portal

Benefits

• Customer Focused

– Transparency in every function and step

– Based on workflow of the business rather than

business to suit the system

• Efficient

– As at 26 April, over 300,000 payment transactions

processed by NGOs v just under 100,000 by DCSI

– From January to April nearly 850 contracts generated

electronically, approximately 73% of all contracts in

this time

Benefits

• Secure

– ISO 27001

– SAS 70 Type II

– Regular Security Audits by Ernst & Young

– Real-time replication to disk at each data centre, and near real-time data replication in government warehouse

– IP Address restriction

– HTTPS data transfer

Future

• Still a lot of issues to work through with the

current rollout

• Continue the development and upgrade to

regions and individuals

• Possible integration with client record system

• Look at better integration to NDIS

Questions

Joe Young

Director, Funds Management

Disability SA

Department for Communities and Social Inclusion

Ph: (08) 8415 4272

Email: joe.young@dcsi.sa.govl.au