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Administrative Professional Series 1 Spring 2015.

Date post: 18-Jan-2018
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Active Listening
5
Administrative Professional Series 1 Spring 2015 COMMUNICATION & SOCIAL STYLES
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Page 1: Administrative Professional Series 1 Spring 2015.

Administrative Professional Series 1 Spring 2015

COMMUNICATION & SOCIAL STYLES

Page 2: Administrative Professional Series 1 Spring 2015.

Communication ModelSender• Verbal/

Nonverbal message

Context• Who is

communicating

Receiver• Interpret

s• Feedback

Barriers• Environ

mental• Syntax

errors• physiolo

gical

Page 3: Administrative Professional Series 1 Spring 2015.

Active Listening

7

3855

Percent of meaning

VerbalsNonVerbalsPar-alan-guage

Page 4: Administrative Professional Series 1 Spring 2015.

Speakers: Organize your thoughtsListeners: Listen for the “what” and “why”Both:Don’t interruptMirror back the thoughtLook for agreement

Tips for Sharpening you Communication Skills

Page 5: Administrative Professional Series 1 Spring 2015.

Driver•Assertive•Controlled•Directive •Get the job done!

Expressive

•Energetic•Creative•Spontaneous•Let’s have fun!

Amiable•Thoughtful•Relational•Dependable•Is everybody on board?

Analytical•Thinkers•Focused•Planned•Follow these “best practices”

Social Styles


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