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Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140...

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Page 1: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket
Page 2: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Adrian Hardwick-Jones Vice President of Design and Technical Services

• My Background:

o Architect with a MBA

o Experience in

management assets

across Asia

o Hotels, Retail, Offices

and Residential

SMART DESIGN – managing assets

Page 3: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

As a private sector company – we are commercial driven

• My role at Centara is quite simply:

manage property assets to drive revenue and reduce costs.

• This entails

– Review and improve all existing assets (owned or managed)

– Build new assets with our own investment funds

– Help owners of build better assets under management contracts.

• Asset management – life cycle & energy management

Page 4: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

4

Asset Management

Chasing the dollar

Page 5: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Recovering lost profits by improving water management

Page 6: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Centara Water Consumption 2015 January 2015 - December 2015

Operations Activity Answer

Total (ML) Per Activity (L/Guest Night)

Centara Grand Beach Resort & Villas Krabi 179,408 183.20 1021 Centara Grand Beach Resort and Villas Hua Hin 172,107 141.29 821 Centara Grand Beach Resort Samui 185,970 116.16 625 Centara Grand Island Resort and Spa Maldives 181,753 92.42 508 Centara Ras Fushi Resort and Spa Maldives 95,666 76.23 797 Centara Grand Mirage Beach Resort Pattaya 445,982 219.60 492 Centara Grand West Sands Resort and Villas 299,202 140.84 471 Centara Karon Resort Phuket 262,745 100.89 384 Centara Kata Resort Phuket 102,407 43.78 428 Centara Anda Dhevi Resort and Spa 98,268 25.31 258 Centara Grand at Central World 538,977 240.40 446 Centara Grand at Central Plaza Ladprao Bangkok 431,470 221.21 513 Centara Hatyai 138,855 54.35 391 Centara Grand Beach Resort Phuket 224,063 175.60 784 Centara Villas Phuket 45,633 29.65 650 Centara Villas Samui 57,432 50.28 875 Average litre per guest night (2014 = 636 L/GN) 591

6

Page 7: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

What does this tell us?

• Given the global average norm for hotel guest water consumption is 300L and household is 160L we have much to do.

• Corporate strategy for water management is required.

• Good water treatment requires focus at design

• Poor water treatment is very expensive !

Page 8: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

What do we need to do?

The Basics: If you can’t measure it – you can’t:

• control it

• manage it

• improve it

The Solution: Business analytics, real time data, engineering software, with desktop reporting to manage water (and other energy resources)

Page 9: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Purchase Pre-

treatment

Discharge costs

Usage (application)

Distribution costs

Recycling/ treatment

Recycling distribution

costs Storage

Storage

Costs are typically 20 – 30 % of all utility costs

PM and repair costs

Typical value chain in water usage:

Page 10: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

10

There are many different applications in hotels. Depends on

size, type (beach resort vs business), events, occupancy etc.

• Guest rooms

• Laundry

• Swimming pool and recreation

• Kitchen

• Air conditioning

• Water losses (leakages)

In the past we acknowledge that little attention on intelligent

water management during design and construction.

Simply things such flow meters to measure usage areas

were not part of the design

Usage in hotels:

Page 11: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

11

Most important: Safety and health protection against

legionella (reputation, media exposure)

Today as an “asset manager” I know:

• Good water management saves costs

• Good water treatment extends equipment life time

• It is also improves our image and CSR

Consequences of poor water management:

Page 12: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

12

Solutions;

Page 13: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

13

Different application/usage – requires suppliers with

specific application knowledge and expertise

Water supply quality varies with geographical location,

season and source (surface, underground, recycling)

• Water treatment technologies is requires specialist

knowledge. There are many different applications

Water management requires know-how and expertise:

Page 14: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

14

Water management requires investment:

• Flow meters at strategic locations to measure water

usage in different areas

• Manage flow and pressure to conserve energy

• Water analysis meters to measure minerals, alkalinity,

oxygen, pH, hardness etc

• Water treatment equipment (dosing pumps, chemicals)

• Online measurement and monitoring

Agreed KPIs on above with third party suppliers

Asset management and investments:

Page 15: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

• Energy and engineering Management systems first contract for 6 properties signed this week

• Property Asset upgrade New MEP infrastructure, rooms renovations including fittings and fittings

• New Assets strategy investment of building about 2 hotels per annum for next 10years

Best Practice in asset management including

management of natural resources are at the

cornerstone of these investments 15

Centara is embarking on a major investment to overall our own assets

Page 16: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

16

What have undertaken on property

Page 17: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Best Practice of Water Saving

17

Page 18: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Potable Water cost in Phuket;

NO. Source Cost per M3(THB)

1. City Water 25-37

2. Water Truck 70-80

3. Deep well Water (included treating cost)

5-10

4. Drinking Water 7-12

Page 19: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Potable Water Consumption 2014 VS 2015

2014

2015

Saving in THB compare from 2014

Page 20: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

20

Potable Water Consumption 2015

Page 21: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Potable Water Consumption 2015 compare to the competitors

Better than Best Practice

Page 22: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Achievement

Environmental Certified Programme

1. EarthCheck

2. Kuoni Water Champion

Page 23: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Fresh Water Resource Management

1. KPI 2016 is 15% reduction of water consumption

per guest night

2. Install water saver for faucet of washbasin at

guest room, public bath room and staff locker.

3. Install water meter for main riser pipe, swimming

pool, cooling tower, deep well pump, main kitchen

and laundry.

4. Install water level control and monitor.

5. Reused rain water system and rain water storage

tanks.

6. Change the new cooling tower system to saving

water (50%) type (ROI 2 years) 6.Select to grow the

type of plant with low water demand

7. Monitor the reuse water consumption

Page 24: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

.Pictures @ cooling tower. Reduce life time of cooling tower and increase

energy usage in chiller and pumps

Example of poor water quality of condenser water system in air

conditioning system

Page 25: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Additional chemical cleaning treatment is necessary due to poor water quality

Page 26: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Result after cleaning !! The point is – if a proper water quality management system was in place no additional cleaning is required

Page 27: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

27

What we can do now!

2016

• Set 15% KPI target of

water reduction for all 34

Centara Properties

• Future plan for water

saving and innovations

Page 28: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Communication for water-saving participation

- Reuse towel and linen card

- Water Saving Tips in house channel, public area poster, CHR website

Page 29: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

• Communicate the management’s commitment to water reduction and the subsequent objectives and goals to all employees.

• Encourage staff to put forward their own suggestions for water reduction, motivate through feedback and reward success.

Green Team/ Water saving team

Page 30: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Activity

- Mangrove planting

- Check dam in Phuket forest

Page 31: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Reduce the water usage of toilet flush tank by

1. Adjust the level floating ball which could reduce water 1.50 litres / time 2. Provide the full bottle of water(size 1.25 litre also depends on the size of

the tank) this can reduce water consumption 1.25 litres / time Suggest to take off the label of bottles to avoid any misunderstanding

Cr. CGLB

Page 32: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Saving Result is 2.75 litres per 1 flush 10 times flushing can save 27.5 litres

Question: How many rooms do you have?

Cr. CGLB

Page 33: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Install low flow regulators/ aerators

Cost is 100-200 baht per piece but saving result is amazing

Cr. CGLB

Page 34: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Install low flow regulator on the hand shower

Cr. CGLB

Page 35: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Saving Result is 11.40 litres per minute

Cr. CGLB

Page 36: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Install Low Flow Regulator on the Faucets/ taps

Cr. CGLB

Page 37: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Saving Result is 13.20 litres per minute

Cr. CGLB

Page 38: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Install Low Flow Regulator on the Rain Shower

Cr. CGLB

Page 39: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Saving Result is 6 litres per minute

Cr. CGLB

Page 40: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Checking Water Meter Daily

- To address water leaking promptly especially in

kitchen, laundry, spa, and swimming pool.

- Able to compare water consumption on Benchmarking

to plan for where the major water costs are and where

savings can be made

Did you know in Maldives properties,

Engineer teams check the water meter

every hour? Cr. CGLB, CRF, CIRM

Page 41: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Replace the old pipe to the durable pipe i.e. PPR

- This can save water leaking from broken pipe in

long term.

- Durable to the sun and shockproof

- Proper composited function

Cr. CGLB

Page 42: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

• Set the plan of laundry operation before running the washer machine.

• Preventive Maintenance of all Washing Machine and Ozone washing Machine monthly.

Laundry

Cr. CGLB

Page 43: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Reused water condensation from room air- condition to cooling tower.

- Install Drain Pipe of Ice making

machines room to cooling tower

to reuse water defrost from ice

to refill in cooling tower

system(save water 850 liters per

day).

- Install Drain Pipe of Air

condition (AHU) to cooling tower

to reuse condensation water

from air condition to fill in

cooling tower system(save 500

liters per day).

Cr. CHY and CGLB

Page 44: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Reused waste water treatment for the landscape

Did you know CHBR can save more than 1.8 million baht per

year by using recycled waste water for the landscape?

Cr. CHBR, CRF, CSBR, CPBR, CKR, CKT, CVP, CMS,etc.

Page 45: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Harvest rain water in the storage tank

Did you know there are rain water storage tanks in CMBR? - underneath the car park and the other one is under the restaurant

This is how CIRM and CRF working

on harvesting rain water

Page 46: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Set the Timer for sprinklers in the early morning or night time

Cr. CKC

The very best time to water plants is in the early morning, while it is

still cool. This will allow the water to run down into the soil and reach

the roots of the plant without too much excess water lost to

evaporation.

Page 47: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Install pushing/ sensor shower near the swimming pool

Cr. CMBR

Page 49: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

Going Geener Card

Page 50: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

My Green Day

My Green Day is the saving all resources programme in room.

For guest who stay over 2 nights and refuse the room cleaning

for 24 hr. We will reward with 150 baht

beverage voucher per one time non cleaning.

implemented in CSV, KPC, CSK,

CKT, CKR, CKC, CAK, CVP

Page 52: Adrian Hardwick-Jones · 2016. 9. 13. · Centara Grand West Sands Resort and Villas 299,202 140 .84 471 Centara Karon Resort Phuket 262,745 100 .89 384 Centara Kata Resort Phuket

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