Advanced English and Business Communication - HRODC.com

Advanced_English_and_Business_Communication_Quad_Credit_Course_Components_of_a_Business_Plan_Defining_the_Product_or_Service_d_Customer_care_Strategy_Cash_Flow_Forecast_Break_Even_Analysis_Establishing_Contingencies_Marketing_Research_for_Business_Plsues_Questionnaire_Result_Analysis_Results_Interpretation_Contextualising_Market_Research_Data_Presenting_Market_Research_dat_Information_Writing_Style_Supporting_Argument_Graphical_representation_Making_Your_Case._Summary_and_Conclusions_London_Mind_References_Consignment_Note_Goodwill_Letters_Sales_Letters_Business_Plan_Testimonials_Sundry_Personnel_Matters_Postgraduate_

Advanced English and Business CommunicationBusiness Communication (Quad Credit), Accumu

AAAdddvvv

BBBuuusssiiinnn

AAAdddvvv

BBBuuusssiiinnneeessssss CCCooo

Advanced_English_and_Business_Communication_Quad_Credit_Course_Components_of_a_Business_Plan_Defining_the_Product_or_Service_Establishing_the_Clientele_or_Target_Market_Industry_Key_Success_Factors_Business_Key_Success_Factors_Competitors_and_Market_d_Customer_care_Strategy_Cash_Flow_Forecast_Break_Even_Analysis_Establishing_Contingencies_Marketing_Research_for_Business_Plan_Determining_Population_for_Market_Research_Sampling_frame_Population_Sampling:_Sampling_Methods_Designsues_Questionnaire_Result_Analysis_Results_Interpretation_Contextualising_Market_Research_Data_Presenting_Market_Research_data._Presenting_Results_of_Marketing_Research_Marketing_Strategy_Growth_Strategy:_Internal,_External_Business_Plan_Presentation_Executive_Summary_Providing_Background_Information_Writing_Style_Supporting_Argument_Graphical_representation_Making_Your_Case._Summary_and_Conclusions_London_Mind_Maps_Customer_Care_Business_Plan_E_Mail_Etiquette_Electronic_Rapport_Quotations_Estimates_Tenders_Orders_Pro_Forma_Invoice_Statements_of_Accounts_Business_References_Consignment_Note_Goodwill_Letters_Sales_Letters_Business_Plan_Testimonials_Sundry_Personnel_Matters_Postgraduate_Course

lish and Business Communication- Leading to Diploma – Postgraduate in Advanced English and Business Communication (Quad Credit), Accumulating to Postgraduate Diploma

144

vvvaaannnccceeeddd EEEnnngggllliiissshhh aaannnddd

nnneeessssss CCCooommmmmmuuunnniiicccaaatttiiiooo


ooommmmmmuuunnniiicccaaatttiiiooonnn (((QQQuuuaaad

Establishing_the_Clientele_or_Target_Market_Industry_Key_Success_Factors_Business_Key_Success_Factors_Competitors_and_Market_Share_Competitive_Edge_Client_anan_Determining_Population_for_Market_Research_Sampling_frame_Population_Sampling:_Sampling_Methods_Designing_Questionnaires_Questionnaire_Administration:_Key_Is

gy:_Internal,_External_Business_Plan_Presentation_Executive_Summary_Providing_Backgroundiquette_Electronic_Rapport_Quotations_Estimates_Tenders_Orders_Pro_Forma_Invoice_Statements_of_Accounts_Business

Postgraduate in Advanced English and lating to Postgraduate Diploma

Page 1 of 27

dd

ooonnn

dd

aaddd CCCrrreeedddiiittt)))



AAAdddvvv

BBBuuusssiiinnn

AAAdddvvv

BBBuuusssiiinnneeessssss CCCooo




nnneeessssss CCCooommmmmmuuunnniiicccaaatttiiiooo


ooommmmmmuuunnniiicccaaatttiiiooonnn (((QQQuuuaaad




Page 2 of 27

dd

ooonnn

dd

aaddd CCCrrreeedddiiittt)))



Course Coordinator:

Prof. Dr. R. B. Crawford

Postgraduate Training Institute, A Postgraduate

following Qualifications and Affiliations:

Doctor of Philosophy {(PhD) (University of London)};

MEd. Management (University of Bath);

Advanced Dip. Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (

Thames Valley University);

Diploma in Doctoral Research Supervision, (University of Wolverhampton);

Teaching Certificate;

Fellow of the Institute of Management Specialists;

Human Resources Specialist, of the Institute of Management Specialists;

Member of Academy of

Disciplines:

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;



Prof. Dr. R. B. Crawford – Director of HRODC Ltd. and Director of HRODC

Postgraduate Training Institute, A Postgraduate-Only Institution. He has the

following Qualifications and Affiliations:

Doctor of Philosophy {(PhD) (University of London)};

MEd. Management (University of Bath);

Advanced Dip. Science Teacher Ed. (University of Bristol);

Postgraduate Certificate in Information Systems (University of West London, formerly

rsity);


Fellow of the Institute of Management Specialists;


Member of Academy of Management (MAoM), within the following Management

Human Resources;

Organization and Management Theory;

Organization Development and Change;

Research Methods;




Page 3 of 27

Director of HRODC Ltd. and Director of HRODC

Only Institution. He has the

University of West London, formerly



Management (MAoM), within the following Management



Conflict Management;

Organizational Behavior;

Management Consulting;

Gender & Diversity in Organizations; and

Critical Management Studies.

Member of the Asian Academy of Management (MAAM);

Member of the International Society of Gesture Studies (MISGS);

Member of the Standing Council for Organisational Symbolism (MSCOS);

Life Member of Malaysian Institute of Human Resource Management (LMIHRM);

Member of ResearchGate Community;

Member of Convocation, University of London;

Professor HRODC Postgraduate Training Institute.

Prof. Crawford was an Academic at:

University of London (UK)

London South Bank University

University of Greenwich

University of Wolverhampton

For Whom This Course is

This Course is Designed For:

Administrators;

Secretaries;

Managers;

Directors;

Executives;

Department Heads

English Professors

Confident writers, who need to be able to express their ideas even more clearly

and effectively, to an advanced

Anyone whose job requires persuasive professional writing



Conflict Management;

Organizational Behavior;

Management Consulting;

Diversity in Organizations; and

Critical Management Studies.

Member of the Asian Academy of Management (MAAM);



er of Malaysian Institute of Human Resource Management (LMIHRM);

Member of ResearchGate Community;

Member of Convocation, University of London;

Professor HRODC Postgraduate Training Institute.

Prof. Crawford was an Academic at:

(UK);

ank University (UK);

University of Greenwich (UK); and

University of Wolverhampton (UK).

For Whom This Course is Designed

This Course is Designed For:

Department Heads;

English Professors;


and effectively, to an advanced standard in English;

Anyone whose job requires persuasive professional writing




Page 4 of 27



er of Malaysian Institute of Human Resource Management (LMIHRM);


Anyone whose job requires persuasive professional writing.



Duration:20 Days

Cost:£20,000.00 Per Delegate

Please Note: V.A.T. (Government Tax) does not apply to Corporate Sponsored Individuals, taking Programmes

or Courses in any

It applies only to Individuals and Corporations based in the UK and to NonResidents taking courses in the UK.

Course and Programme Cost includes:

Free Continuous snacks throughout the Event Days;

Free Hot Lunch on Event Days;

Free City Tour;

Free Stationery;

Free On-site Internet Access;

Postgraduate Diploma/

Certificate of Attendance and Participation

Students and Delegates will be given Complimentary Products, which include:

HRODC Postgraduate Training Institute’s


Pad;



Bag – Black or Brown


Material;




Per Delegate

V.A.T. (Government Tax) does not apply to Corporate Sponsored Individuals, taking Programmes or Courses in any location - within or outside the UK.

It applies only to Individuals and Corporations based in the UK and to NonResidents taking courses in the UK.

Course and Programme Cost includes:

Free Continuous snacks throughout the Event Days;

Free Hot Lunch on Event Days;

Free City Tour;

Free Stationery;

site Internet Access;

Postgraduate Diploma/ Diploma – Postgraduate –or

Certificate of Attendance and Participation – if unsuccessful on resit.

Students and Delegates will be given a Selection Complimentary Products, which include:

HRODC Postgraduate Training Institute’s Leather Conference Folder

HRODC Postgraduate Training Institute’s Leather Conference Ring Binder/ Writing

HRODC Postgraduate Training Institute’s Key Ring/ Chain;

HRODC Postgraduate Training Institute’s Leather Conference (Computer

Black or Brown;

HRODC Postgraduate Training Institute’s 8GB USB Flash Memory Drive

HRODC Postgraduate Training Institute’sMetal Pen;




Page 5 of 27

V.A.T. (Government Tax) does not apply to Corporate Sponsored Individuals, taking Programmes

It applies only to Individuals and Corporations based in the UK and to Non-UK Individual

if unsuccessful on resit.

a Selection of our

Leather Conference Folder;

Leather Conference Ring Binder/ Writing

Conference (Computer – Phone)

8GB USB Flash Memory Drive, with Course




Daily Schedule:9:30 to 4:30 pm.

Location: Central London and International Locations

Advanced English and Business Communication

Leading to Postgraduate Diploma in Communication (Quad Credit)

Module Number

Pre-existing Course #

1 144.M1

2 144.M2

CCCooouuurrr

Advanced Business English Communication (Double Credit)

M1. Part 1 – Grammar and

An Overview of English Grammar

Spelling Unusual Words

The Silent Vowel;

The Peculiars;

Word Formation:

Root, Base and Affix

Simple, Complex and Compound Words

Speech Organisation;

Nouns:

Singular and Plural Nouns

Common Nouns



HRODC Postgraduate Training Institute’s Polo Shirt.

9:30 to 4:30 pm.

Central London and International Locations


Leading to Postgraduate Diploma in Advanced English and Business Communication (Quad Credit)

Module Title

Advanced Business English Communication

Advanced Business Communication

rrrssseee CCCooonnnttteeennntttsss,,, CCCooonnnccceeeppptttsss aaannnddd IIIssssssuuueee

Module 1: Advanced Business English Communication (Double Credit)

Grammar and the Different Parts of Speech

An Overview of English Grammar;

Spelling Unusual Words ;

Root, Base and Affix;

Simple, Complex and Compound Words.

Singular and Plural Nouns;

Common Nouns;




Page 6 of 27


Advanced English and Business

Page #

Credit Value

6 Double

13 Double

eeesss

Advanced Business English Communication (Double Credit)

the Different Parts of Speech (1)



Proper Nouns;

‘Noun in a position;

Countable Noun

Uncountable Noun

Noun Phrase:

Introduction;

Parts of a Noun Phrase

Modifiers of the Noun Head

M1. Part 2 – Grammar and the Different Parts of Speech (2)

Pronouns;

Types of Pronouns:

Relative Pronoun

Reciprocal Pronoun

Personal Pronoun

Indefinite Pronoun

Demonstrative Pronoun

Reflexive Pronoun

Interrogative Pronoun

Verbs:

Regular Verbs;

Irregular Verbs;

Transitive;

Intransitive Verbs

Auxiliary Verbs.

Verb Phrase:

Introduction to Verb Phrase;

Structure of the Verb Phrase

Finite and Non-

Modifiers of the Verb



‘Noun in a position;

Countable Noun;

Uncountable Noun.

Parts of a Noun Phrase;

Modifiers of the Noun Head.

Grammar and the Different Parts of Speech (2)

Relative Pronoun;

Reciprocal Pronoun;

Personal Pronoun;

Indefinite Pronoun;

Demonstrative Pronoun;

Reflexive Pronoun;

Interrogative Pronoun.

;

Intransitive Verbs;

.

to Verb Phrase;

Structure of the Verb Phrase;

-Finite Verb Phrases;

Modifiers of the Verb.




Page 7 of 27




M1. Part 3 – Grammar and the Different Parts of Speech (3)

Preposition and Phrasal Verbs

Adjectives;

Adverbs;

Adverbials;

Prepositions;

Exclamations or Interjections

Conjunction;

Gerunds;

The Superlatives;

Using Tense appropriately:

Present Tense;

Past Tense;

Simple Present Tense

Present Perfect Tense

Pluperfect or Past Perfect Tense

Future tense.

M1. Part 4 – Grammar and the

Fundamentals of Reported Speech

Subjects and Objects:

Relating number of verb to number of subject or object

Clauses:

Main clauses;

Subsidiary clauses

Types of clauses:

Defining Clauses

Non-Defining Clauses

Noun Clauses;

Adjectival Clauses




Preposition and Phrasal Verbs;

Exclamations or Interjections;

Using Tense appropriately:

;

Simple Present Tense;

Present Perfect Tense;

Pluperfect or Past Perfect Tense;


Fundamentals of Reported Speech;

:

Relating number of verb to number of subject or object.

Subsidiary clauses.

Defining Clauses;

Defining Clauses;

Adjectival Clauses;




Page 8 of 27


Different Parts of Speech (4)



Adverbial Clauses. The Uses of Will/Would

The Uses of Shall;

The Uses of Should;

The Uses of Can/Could

The Uses of May/Might

The Uses of Must.

M1. Part 5 – Simple Sentence Patterns

Sentences:

Clausal Sentence

Compound Sentences

Subject and Predicate

Form and Function;

Basic Patterns;

Semantic Roles.

M1. Part 6 – Complex Sentences

Subordinate and Superordinate Clauses

Subordinate Clause and Matrix Clause

Structure of a Subordinate Clause

Functions of a Subordinate Clause

Adjectival Clauses;

Appositive Clauses;

Adverbial Clauses;

Analysis of Complex Sentences

M1. Part 7 – Coordination

Compound Sentences and Coordinate Clauses

Ellipsis in Coordinated Clauses

Meaning Related to Coordinating Conjunctions



The Uses of Will/Would;

The Uses of Can/Could;

The Uses of May/Might;

Simple Sentence Patterns

Clausal Sentence;

Compound Sentences.

Subject and Predicate;

Complex Sentences

Subordinate and Superordinate Clauses;

Subordinate Clause and Matrix Clause;

Structure of a Subordinate Clause;

Functions of a Subordinate Clause;

Analysis of Complex Sentences.

Coordination

Compound Sentences and Coordinate Clauses;

Ellipsis in Coordinated Clauses;

Meaning Related to Coordinating Conjunctions;




Page 9 of 27



Coordination of the Constituents of a Sentence

M1. Part 8 – Focus

Simple Sentences and Focus

Cleft Sentences;

Pseudo-cleft Sentences

M1. Part 9 – Writing Mechanics

External Marks and the Comma

Punctuation;

The Period;

The Question Mark

The Exclamation Point

The Comma.

Other Internal Marks:

The Semicolon

The Colon;

The Dash;

The Hyphen;

Quotation Marks

Parentheses;

The Apostrophe

Abbreviations, Capitalisation, and Number Expression

Abbreviation;

Capitalisation;

Abbreviation.



of the Constituents of a Sentence.

Simple Sentences and Focus;

cleft Sentences.

Writing Mechanics

External Marks and the Comma:

The Question Mark;

The Exclamation Point;

;

Quotation Marks;

The Apostrophe.

Abbreviations, Capitalisation, and Number Expression:




Page 10 of 27



M1. Part 10 – Presentation of

Parts of a Business Letter

Business Letter Formats

Styles in Business Correspondence

Open Punctuation;

Memos;

Fax Messages.

M1. Part 11 – Structuring Your Communications

4-Point Plan:

Introduction, Jumping

Details, Including Facts, Figures, Evidence

Conclusion, Incorporating Response, Suggestions, Expectat

Recommendations or Action;

Closure, Ending

M1. Part 12 – Language and Tone

The Weakest Link in Your Business Writing

Ten Steps to Good Business Writing

M1. Part 13 – Writing to Clients and Customers

Neutral or Positive Messages

Negative Messages

Persuasive Messages



Presentation of Business Documents

Parts of a Business Letter;

Business Letter Formats;

Styles in Business Correspondence;

;

Structuring Your Communications

Introduction, Jumping-Off Point;

Including Facts, Figures, Evidence;

Conclusion, Incorporating Response, Suggestions, Expectat

Recommendations or Action;

Closure, Ending.

Language and Tone

The Weakest Link in Your Business Writing;

Ten Steps to Good Business Writing.

Writing to Clients and Customers

Neutral or Positive Messages;

Negative Messages;

Persuasive Messages.




Page 11 of 27

Conclusion, Incorporating Response, Suggestions, Expectations,



M1. Part 14 – Communicating with Customers

Customer Service:

Importance of Customer Service

Customer Service Culture

Customer Interaction

Managing Challenging Situations

Face-to-Face Communication

Communication and Your Voice

Parts of a Conversation

Telephone Conversation

Effective Telephone Communication

Outgoing Calls;

Incoming Calls.

M1. Part 15 – E-mail

The Explosive Growth of E

Seven Deadly Sins of Working with E

The Good, the Bad and the Ugly of E

The Weakest Link in Your E

How Can You Make E

Customer Care and E

Creating Electronic Rapport

E-Mail @ Work;

Netiquette.



Communicating with Customers

Importance of Customer Service;

Customer Service Culture;

Interaction;

Managing Challenging Situations.

Face Communication:

Communication and Your Voice;

Parts of a Conversation.

Telephone Conversation:

Effective Telephone Communication;

;

.

rowth of E-Mail;

Seven Deadly Sins of Working with E-Mail;

The Good, the Bad and the Ugly of E-Mail;

The Weakest Link in Your E-Mails;

How Can You Make E-Mail Work For You?

Customer Care and E-Mail;

Creating Electronic Rapport;




Page 12 of 27



M1. Part 16 – Business Reports and Proposals

Writing the Business Reports

Starting Point;

Introduction.

Types of Business Reports

Periodic Reports

Progress Reports

Data Reports;

Recommendation Reports

Business Report Format

Guidelines for Report Writing

Determining the Purpose of the Report

Understanding the Audience Needs

Brainstorming about the Topic

Researching the Topic

Arranging the Major Points

Writing the Rough Draft

Revising the Rough Draft

Reviewing the Appearance of Rough

Preparing the Final Copy

Presenting the Report

M1. Part 17 – Business Reports and Proposals (2)

Writing Business Proposal

Starting Point;

Introduction.

Organising Persuasive Proposal

Using Logical Order

Using Psychological Order



Business Reports and Proposals (1)

Writing the Business Reports:

Types of Business Reports:

Periodic Reports;

Progress Reports;

Recommendation Reports.

Business Report Format;

Report Writing:

Determining the Purpose of the Report;

Understanding the Audience Needs;

Brainstorming about the Topic;

Researching the Topic;

Arranging the Major Points;

Writing the Rough Draft;

Revising the Rough Draft;

Reviewing the Appearance of Rough Draft;

Preparing the Final Copy;

Presenting the Report.

Business Reports and Proposals (2)

Writing Business Proposal:

Organising Persuasive Proposal:

Using Logical Order;

Using Psychological Order;




Page 13 of 27



Solid Evidence.

Writing Strategies for Proposal

Determining the Requirements for the Proposal

Determining the Audience

Creating an Outline

Revising the Proposal

Polishing the Proposal


M2. Part 1 – Business Writing and Correspondence

Principles of Business Writing

4 Stages of Writing

Using Mind Maps and Writing Plan

Business Correspondence

Common Mistakes in Business Letter Writing

M2. Part 2 – Presentation of Business Documents

Parts of a Business Lette

Business Letter Formats

Styles in Business Correspondence

Open Punctuation;

Memos;

Fax Messages.



.

Writing Strategies for Proposal:

Determining the Requirements for the Proposal;

Determining the Audience;

Creating an Outline;

Revising the Proposal;

Polishing the Proposal.

Module 2: Advanced Business Communication

Writing and Correspondence

Principles of Business Writing;

4 Stages of Writing;

Using Mind Maps and Writing Plan;

Business Correspondence;

Common Mistakes in Business Letter Writing.

Presentation of Business Documents

Parts of a Business Letter;

Business Letter Formats;

Styles in Business Correspondence;

;




Page 14 of 27




Drafting Common Business Documents

M2. Part 3 – Inquiries and Replies

Requests for Catalogues and Price Lists

General Enquiries and Replies

Requests for Goods on Approval

Visits by Travellers

Requests for Concessions

M2. Part 4 – Quotations, Estimates and Tenders

Terminology;

Routine Quotations

Quotations Subject To Conditions of Acceptance

Tabulated Quotations

Estimates and Specifications

Tenders;

Quotations Not Accepted or Amended

Follow-Up Letters.

M2. Part 5 – Orders and Their Fulfilment

Placing Orders;

Routine Orders;

Acknowledging Orders;

Declining Orders;

Counter-Offers from Suppliers

Packing and Dispatch




Inquiries and Replies

Requests for Catalogues and Price Lists;

General Enquiries and Replies;

Requests for Goods on Approval;

Visits by Travellers;

Requests for Concessions.

Quotations, Estimates and Tenders

Routine Quotations;

Quotations Subject To Conditions of Acceptance;

Tabulated Quotations;

Specifications;

Quotations Not Accepted or Amended;

Orders and Their Fulfilment

Acknowledging Orders;

Offers from Suppliers;

Packing and Dispatch.




Page 15 of 27




M2. Part 6 – Invoicing and Settlement of Account

Invoices and Adjustments

Pro Forma Invoices

Debit and Credit Notes

Statements of Account

Varying the Terms of Payment

Methods of Payment

M2. Part 7 – Letters Requesting Payment

Tone;

Late Payments;

Collection Letters.

M2. Part 8 – Credit and Status Inquiries

Reasons for Credit

Disadvantages of Credit

Requests for Credit

Business References

Status Enquiries;

Replies to Status Enquiries

M2. Part 9 – A Typical Business Transaction

Request for Quotation

Supplier's Quotation

Request for Permission to Quote Company As A Reference

Permission Granted

Order;

Supplier's Acknowledgement

Advice Note;

Consignment Note



Invoicing and Settlement of Account

Invoices and Adjustments;

Pro Forma Invoices;

Debit and Credit Notes;

Statements of Account;

Varying the Terms of Payment;

Methods of Payment.

Letters Requesting Payment

Credit and Status Inquiries

Reasons for Credit;

Disadvantages of Credit;

Requests for Credit;

Business References;

Replies to Status Enquiries.

A Typical Business Transaction

Quotation;

Supplier's Quotation;

Request for Permission to Quote Company As A Reference

Permission Granted;

Supplier's Acknowledgement;

Consignment Note;




Page 16 of 27

Request for Permission to Quote Company As A Reference;



Delivery Note Invoice Debit and Credit Notes

Statement of Account

Payment;

Receipt.

M2. Part 10 – Reports and Proposals

The Plain English Guide to Writing Reports

Defining the Purpose

Investigating the Topic

Organising the Report into Sections

Order of Presentation

Order of Writing

Numbering Sections and Paragraphs

Planning the Writing

M2. Part 11 – Notices, Advertisements and Information Sheets

Notices;

Advertisements;

Leaflets and Information Sheets

Design Skills.

M2. Part 12 – Circulars

Circulars Announcing Changes in Business Organization

Circulars Announcing Changes in Business Partnerships

Letters Announcing Change of Representatives

Internal Circulars to Staff

Circulars with Reply Forms



Delivery Note Invoice Debit and Credit Notes;

Statement of Account;

Reports and Proposals

The Plain English Guide to Writing Reports:

Defining the Purpose;

Investigating the Topic;

Organising the Report into Sections;

Order of Presentation;

Order of Writing;

Numbering Sections and Paragraphs;

Planning the Writing- Revision.

Notices, Advertisements and Information Sheets

Leaflets and Information Sheets;

Circulars Announcing Changes in Business Organization;

Announcing Changes in Business Partnerships;

Letters Announcing Change of Representatives;

Internal Circulars to Staff;

Circulars with Reply Forms.




Page 17 of 27

Notices, Advertisements and Information Sheets



M2. Part 13 – Sales Letters and Voluntary Offers

The Weakest Link in Your Sales Letters

Successful Sales Letters

Specimen Sales Letters

Voluntary Offers.

M2. Part 14 – Publicly Materials

Press Releases;

Newsletters;

Writing Skills.

M2. Part 15 – Marketing Matters

Identifying Your Audiences

Why Is Customer Care So Important?

Customer Care through Internet

Enhancing Marketing through the

M2. Part 16 – Business Plan

Components of a Business Plan

Defining the Product or Service;

Establishing the Clientele or Target Market;

Industry Key Success Factors;

Business Key Success Factors;

Competitors and Market Share;

Competitive Edge;

Client and Customer care Strategy;

Cash Flow Forecast;

Break-Even Analysis;

Establishing Contingencies.



Sales Letters and Voluntary Offers

The Weakest Link in Your Sales Letters;

Letters;

Specimen Sales Letters;

Publicly Materials

Marketing Matters

Identifying Your Audiences;

Why Is Customer Care So Important?;

Customer Care through Internet and E-Mail;

Marketing through the Internet – Web-based.

Business Plan (1)

Components of a Business Plan;

Defining the Product or Service;

Establishing the Clientele or Target Market;

Industry Key Success Factors;

Success Factors;

Competitors and Market Share;

Client and Customer care Strategy;

Establishing Contingencies.




Page 18 of 27



M2. Part 17 – Business Plan (2)

Marketing Research for Business Plan:

Determining Popul

Sampling frame;

Population Sampling: Sampling Methods;

Designing Questionnaires;

Questionnaire Administration: Key Issues;

Questionnaire Result Analysis;

Results Interpretation

Contextualising

Presenting Market Research data.

M2. Part 18 – Business Plan (3)

Presenting Results of Marketing Research;

Marketing Strategy;

Growth Strategy: Internal, External;

Business Plan Presentation:

Executive Summary

Providing Background Information;

Writing Style;

Supporting Argument;

Graphical representation;

Making Your Case.

Summary and Conclusions.

M2. Part 19 – Meetings Documentation

Notice and Agenda

Minutes of Meetings

Types of Minutes.



Business Plan (2)

ting Research for Business Plan:

Determining Population for Market Research;

Sampling frame;

Population Sampling: Sampling Methods;

Designing Questionnaires;

Questionnaire Administration: Key Issues;

Questionnaire Result Analysis;

Interpretation;

Contextualising Market Research Data;

rket Research data.

Business Plan (3)

Results of Marketing Research;

: Internal, External;

resentation:

Executive Summary

Providing Background Information;

Argument;

Graphical representation;

Making Your Case.

Summary and Conclusions.

Meetings Documentation

Notice and Agenda;

Meetings;




Page 19 of 27



M2. Part 20 – Personnel

Letters of Application;

Testimonials;

Favourable References

Unfavourable References

Interview Letters;

Offers of Appointment

Termination of Employment

Sundry Personnel Matters

Diploma Postgraduate Diploma

Postgraduate Diploma and Diploma Distinction

Postgraduate Short Courses of a minimum of five days’ duration,

Postgraduate. This means that they are

Diploma. A Postgraduate Diploma represents a Programme of Study, leading to an Award

bearing that title prefix. We, therefore, refer to our short

studies’, are regarded as Programmes. However, both study

‘Courses’. Another mark of distinction, in this regard, is that participants in a short

referred to as ‘Delegates’, as opposed to the term ‘Students’, which is confined to those

studying a Postgraduate Programme.

Courses are of varying Credit

Quad-Credit, 5-Credit, etc. These

As is explained, later, in this document, a Postgraduate Diploma is awarded to students and

delegates who have achieved the minimum of 360 Credit Hours, within the required level of

attainment.



Personnel

Letters of Application;

References;

Unfavourable References;

Offers of Appointment;

Termination of Employment;

Sundry Personnel Matters.

Diploma – Postgraduate Short Course, and Postgraduate Diploma Programme, Regulation

Postgraduate Diploma and Diploma – Postgraduate: Their Distinction, Credit Value and Award Title

Postgraduate Short Courses of a minimum of five days’ duration, are

Postgraduate. This means that they are postgraduate credits,

A Postgraduate Diploma represents a Programme of Study, leading to an Award

bearing that title prefix. We, therefore, refer to our short-studies as ‘Courses’, while the ‘longer

studies’, are regarded as Programmes. However, both study-durations are often referred to as

Another mark of distinction, in this regard, is that participants in a short

, as opposed to the term ‘Students’, which is confined to those

Programme.

Credit-Values; some beingSingle-Credit, Double

etc. These credits, therefore, accumulate to a Postgraduate Diploma.






Page 20 of 27

Postgraduate Short Course, and Regulation

Postgraduate: Their , Credit Value and Award Title

are referred to as Diploma –

towards a Postgraduate

A Postgraduate Diploma represents a Programme of Study, leading to an Award

studies as ‘Courses’, while the ‘longer-

durations are often referred to as

Another mark of distinction, in this regard, is that participants in a short-course are

, as opposed to the term ‘Students’, which is confined to those

Credit, Double-Credit, Triple-Credit,

ate to a Postgraduate Diploma.





Delegates studying courses of

Lecturer Contact), will, on successful assessment,

This represents a single credit at Postgraduate Level. While 6

to a Diploma – Postgraduate, they accumulate 36 and 42 Credit Hours, respectively.

Postgraduate Diploma and Diploma

Because of the intensive nature of our courses and programmes, assessment will largely be

in-course, adopting differing formats. These assessment formats include, but not limited to, in

class tests, assignments, end of course examinations. Based on these assessments,

successful candidates will receive the Diploma

appropriate.

In the case of Diploma – Postgraduate, a minimum of 70% overall pass is expected. In order to

receive the Award of Postgraduate Diploma, candidate

required minimum ‘credit-hours’, with a pass (of 70% and abo

taken.

Delegates and students who fail to achieve the requirement for Postgraduate Diploma, or

Diploma - Postgraduate - will be given support for 2 re

delegates who fail to achieve the

Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be

awarded the Certificate of Attendance and Participation.



Delegates studying courses of 5-9 days’ duration, equivalent to 30

Lecturer Contact), will, on successful assessment, receive the Diploma

This represents a single credit at Postgraduate Level. While 6-day and 7

Postgraduate, they accumulate 36 and 42 Credit Hours, respectively.

Postgraduate Diploma and Diploma - PostgraduateAssessment Requirement


ting differing formats. These assessment formats include, but not limited to, in


successful candidates will receive the Diploma – Postgraduate, or Postgraduate Diploma, as

Postgraduate, a minimum of 70% overall pass is expected. In order to

receive the Award of Postgraduate Diploma, candidates must have accumulated at least the

hours’, with a pass (of 70% and above) in at least 70% of the courses


will be given support for 2 re-submissions for each course. Those

delegates who fail to achieve the assessment requirement for the Postgraduate Diploma or

on 2 resubmissions, or those who elect not to receive them, will be

awarded the Certificate of Attendance and Participation.




Page 21 of 27

9 days’ duration, equivalent to 30-54 Credit-Hours (Direct

the Diploma – Postgraduate Award.

day and 7-day courses also lead

Postgraduate, they accumulate 36 and 42 Credit Hours, respectively.

Postgraduate


ting differing formats. These assessment formats include, but not limited to, in-


Postgraduate, or Postgraduate Diploma, as

Postgraduate, a minimum of 70% overall pass is expected. In order to

must have accumulated at least the

ve) in at least 70% of the courses


submissions for each course. Those

assessment requirement for the Postgraduate Diploma or

on 2 resubmissions, or those who elect not to receive them, will be



Diploma –

Applicants for Diploma – Postgraduate

following documents:

Completed Postgraduate Application Form, including a passport sized

to the form;

A copy of Issue and Photo (bio data) page of the applicant’s current valid passport or

copy of his or her Photo

Copies of credentials mentioned in the application form.

Admission and Enrolment

On receipt of all the above documents we will

Course or Programme for which they have applied;

If they are accepted on their

accordingly and sent

One week after the receipt of an applicant’s payment or official payment notification,

the relevant Course or

telephone, welcoming him or her to HRODC Postgraduate Traini

Those intending to study in a foreign country, and require a Visa, will be sent the

necessary immigration documentation

Applicants will be notified of the dates, location and venue of enrolment and

orientation, where appropriate.

Modes of Study for Postgraduate Diploma Courses

There are three delivery formats for Postgraduate Diploma Courses, as follows:

1. Intensive Full-time (Classroom

hours’ lecturer-contact per day, five days



Postgraduate and Postgraduate Diploma Application Requirements

Postgraduate – and Postgraduate Diploma are required to submit the

Completed Postgraduate Application Form, including a passport sized


copy of his or her Photo-embedded National Identity Card;

Copies of credentials mentioned in the application form.

Admission and Enrolment Procedure

On receipt of all the above documents we will assess applicants’ suitability for the

Programme for which they have applied;

If they are accepted on their chosen Course or Programme, they will be notified

accordingly and sent Admission Letters and Invoices;


Course or Programme Tutor will contact him or her, by e

telephone, welcoming him or her to HRODC Postgraduate Traini


immigration documentation, to support their application;


, where appropriate.



(Classroom-Based) Mode (3 months). This duration is based on

contact per day, five days (30 hours) per week;




Page 22 of 27

Postgraduate and Postgraduate Diploma

Postgraduate Diploma are required to submit the

Completed Postgraduate Application Form, including a passport sized picture affixed


Procedure

applicants’ suitability for the

Programme, they will be notified


Programme Tutor will contact him or her, by e-mail or

telephone, welcoming him or her to HRODC Postgraduate Training Institute;


, to support their application;




. This duration is based on six



2. Full-time (Classroom-Based)

days’ lecturer-contact, equivalent to fifteen

3. Video-Enhanced On-Line Mode.

three hours per day, six days per week.

Whichever study mode is selected, the aggregate of 360 Credit Hours must be achieved.

Introducing Our Video

In a move away from the traditional online

technology-mediated distance education, HRODC Postgraduate Training Institute has

introduced a Video-Enhanced Online delivery.

and, at the time of writing, is unique

You are taught as individuals, on a one

face to-face, for the duration of your course. You will interact with the tutor, ask and address

questions; sit examinations in the presence of the tutor. It is as real as any face

and seminar can be. Choose from a wide range of Diploma

approximately 60 Specialist Postgraduate Diploma Programmes. Accumulate short courses,

over a 6-year period, towards a Postgraduate Diploma.

Key Features of Our

The tutor meets the group and present

classroom-based counterpart;

All participants are able to see

They watch and discuss the various video cases and demonstration

integral part of our delivery methodology;

Their assessment is structured in the same way as it is done in a cla

The Video-Enhanced On

with the cut-off date being the 20



Based) Mode (6 month). This duration is based on two and a half

contact, equivalent to fifteen hours, per week;

Line Mode. This mode is achieved in twenty (20) weeks, based on

three hours per day, six days per week.


Introducing Our Video-Enhanced Online Study Mode

In a move away from the traditional online coursesand embracing

mediated distance education, HRODC Postgraduate Training Institute has

Enhanced Online delivery. This Online mode of delivery is

and, at the time of writing, is unique to HRODC Postgraduate Training Institute

You are taught as individuals, on a one-to-one or one-to-small-group basis. You see the tutor

face, for the duration of your course. You will interact with the tutor, ask and address

tions in the presence of the tutor. It is as real as any face

and seminar can be. Choose from a wide range of Diploma – Postgraduate Courses and


year period, towards a Postgraduate Diploma.

Our Online Study: Video-Enhanced Online

the group and presents the course, via Video

based counterpart;

able to see, and interact with, each other, and with the tutor

They watch and discuss the various video cases and demonstration

delivery methodology;

Their assessment is structured in the same way as it is done in a cla

Enhanced Online mode of training usually starts on the 1

off date being the 20th of each month, for inclusion the following month




Page 23 of 27

. This duration is based on two and a half

in twenty (20) weeks, based on


Enhanced Online Study Mode

embracing recent developments in

mediated distance education, HRODC Postgraduate Training Institute has

Online mode of delivery is revolutionary

to HRODC Postgraduate Training Institute.

group basis. You see the tutor

face, for the duration of your course. You will interact with the tutor, ask and address

tions in the presence of the tutor. It is as real as any face-to-face lecture

Postgraduate Courses and


Enhanced Online Mode

via Video, in a similar way to its

each other, and with the tutor;

They watch and discuss the various video cases and demonstrations that form an

Their assessment is structured in the same way as it is done in a classroom setting;

ine mode of training usually starts on the 1st of each month,

of each month, for inclusion the following month;



Its duration is twice as long as

(30 Credit Hours) classroom

mode. This calculation is based on 3 hours tuition per day,

required 30 Credit-Hours

The cost of the Video-

For example, a 5-day classroom

only Three Thousand Three Hundred and Fifty Pounds (£3,350.00) in Video

Online Mode.

20-Week Video

You might study an Online Postgraduate Diploma Course

homes, through HRODC Postgraduate Training Institute’s Video

We will deliver the 360 hours ‘Direct

Regulation, within the stipulated 20 weeks. We aim to fit the tuition around your work and

leisure, thereby enhancing your effective ‘Life

your appointed tutor.

Cumulative

All short courses can accumulate to the required number of hours, for the Postgraduate

Diploma, over a six-year period from the first registration and applies to both general and

specialist groupings. In this regard, it is imp

minimum being 5 days (Diploma

one credit, as is tabulated below.

On this basis, the definitive calculation on the Award requirement is base

hours studied (aggregate credit

approach is particularly useful when a student or delegate studies a mixture of courses of

different credit-values.



as long asits classroom-based counterpart

(30 Credit Hours) classroom-based course will last 10 days, in Video

mode. This calculation is based on 3 hours tuition per day, adhering to

Hours;

-Enhanced Online mode is 67% of the classroom

day classroom-based course, which costs Five Thousand Pounds,

only Three Thousand Three Hundred and Fifty Pounds (£3,350.00) in Video

Video-Enhanced Online Postgraduate Diploma

ine Postgraduate Diploma Course, in 20 weeks, in the comfort of your

homes, through HRODC Postgraduate Training Institute’s Video-Enhanced On

We will deliver the 360 hours ‘Direct-Lecturer-Contact’, as is required


leisure, thereby enhancing your effective ‘Life-Style Balance’, at times convenient to you and

Cumulative Postgraduate Diploma Courses


year period from the first registration and applies to both general and

In this regard, it is important to note that short courses vary in length, the

minimum being 5 days (Diploma – Postgraduate) – equivalent to 30 Credit Hours, representing

below.

On this basis, the definitive calculation on the Award requirement is base

hours studied (aggregate credit-value), rather than merely the number of credits achieved. This





Page 24 of 27

counterpart. For example, a 5-day

based course will last 10 days, in Video-Enhanced Online

adhering to the Institute’s

de is 67% of the classroom-based course;

based course, which costs Five Thousand Pounds, is

only Three Thousand Three Hundred and Fifty Pounds (£3,350.00) in Video-Enhanced

Postgraduate Diploma

eeks, in the comfort of your

Enhanced Online Delivery.

is required by our Institute’s


Style Balance’, at times convenient to you and

Postgraduate Diploma Courses


year period from the first registration and applies to both general and

ortant to note that short courses vary in length, the

equivalent to 30 Credit Hours, representing

On this basis, the definitive calculation on the Award requirement is based on the number of

value), rather than merely the number of credits achieved. This




For those delegates choosing the accumulative route, it is advisable that at least two credits be

attempted per year. This will ensure that the required number of credit hours for the

Postgraduate diploma is achieved within the six

Examples of Their Value, Award Prefix

Credit Value Credit Hours

Single-Credit 30

Double-Credit 60

Triple-Credit 90

Quad-Credit 120

5-Credit 150

6-Credit 180

7-Credit 210

8-Credit 240

9-Credit 270

10-Credit 300

11-Credit 330

12-Credit

360 Credit

12 X 5-Day Courses = 360 Credit

10 X 6-Day Courses = 360 Credit

Accumulated Postgraduate Diploma

All Specialist Postgraduate Diploma Programmes have their predetermined Award Titles.

Where delegates do not follow a Specialism, for accumulation to a Postgraduate Diploma, they

will normally be Awarded a General Award, without any Specialist Award Title.



sing the accumulative route, it is advisable that at least two credits be


Postgraduate diploma is achieved within the six-year time frame.

Examples of Postgraduate Course Credits: Their Value, Award Prefix & Suffix – Based on 5

Credit Hours

Award Title Prefix (& Suffix)

30-54 Diploma - Postgraduate

60-84 Diploma – Postgraduate (Double

90-114 Diploma – Postgraduate (Triple

120-144 Diploma – Postgraduate (Quad

150-174 Diploma – Postgraduate (5


210-234 Diploma – Postgraduate





360 Postgraduate Diploma

360 Credit-Hours = Postgraduate Diploma

Day Courses = 360 Credit-Hours = Postgraduate Diploma

Day Courses = 360 Credit-Hours = Postgraduate Diploma

Accumulated Postgraduate Diploma Award Titles



will normally be Awarded a General Award, without any Specialist Award Title.




Page 25 of 27

sing the accumulative route, it is advisable that at least two credits be


Credits: Based on 5-Day Multiples

Award Title Prefix (& Suffix)

Postgraduate

Postgraduate (Double-Credit)

Postgraduate (Triple-Credit)

Postgraduate (Quad-Credit)

Postgraduate (5-Credit)







Diploma

Hours = Postgraduate Diploma



Award Titles



will normally be Awarded a General Award, without any Specialist Award Title. However, a



Specialist Award will be given, where a delegate studies at least seventy percent (70%) of his

or her courses in a specialist grouping. These are exampled below:

1. Postgraduate Diploma in













(ICT);


















or her courses in a specialist grouping. These are exampled below:

Postgraduate Diploma in Accounting and Finance;

Postgraduate Diploma in Aviation Management;

Postgraduate Diploma in Business Communication;

Postgraduate Diploma in Corporate Governance;

Postgraduate Diploma in Costing and Budgeting;

Postgraduate Diploma in Client or Customer Relations;

Postgraduate Diploma in Engineering and Technical Skills;

Postgraduate Diploma in Events Management;

Postgraduate Diploma in Health and Safety Management;

Postgraduate Diploma in Health Care Management;

Postgraduate Diploma in Human Resource Development;

Postgraduate Diploma in Human Resource Management;

Postgraduate Diploma in Information and Communications Technology

Postgraduate Diploma in Leadership Skills;

Postgraduate Diploma in Law – International and National;

Postgraduate Diploma in Logistics and Supply Chain Management;

Postgraduate Diploma in Management Skills;

Postgraduate Diploma in Maritime Studies;

Postgraduate Diploma in Oil and Gas Operation;

Postgraduate Diploma in Oil and Gas Accounting;

Postgraduate Diploma in Politics and Economic Development;

Postgraduate Diploma in Procurement Management;

Postgraduate Diploma in Project Management;

Postgraduate Diploma in Public Administration;

Postgraduate Diploma in Quality Management;

Postgraduate Diploma in Real Estate Management;

Postgraduate Diploma in Research Methods;




Page 26 of 27


Client or Customer Relations;

Engineering and Technical Skills;

Health and Safety Management;

Human Resource Development;

Human Resource Management;

Information and Communications Technology

International and National;

Logistics and Supply Chain Management;

Politics and Economic Development;






The actual courses studied will be detailed in a student or delegate’s

Service Contract, incorporating Terms and Conditions

Click, or copy and paste the URL, below, into your Web Browser, to view our Serv

Contract, incorporating Terms and Conditions.

https://www.hrodc.com/Service_Contract_Terms_and_Conditions_Service_Details_Delivery_P

oint_Period_Cancellations_Extinuating_Circumstances_Payment_Protocol_Location.htm

The submission of our application form or otherwise registration by of the submission of a

course booking form or e-mail booking request is an attestation of the candidate’s subscription

to our Policy Terms and Conditions, which are legally binding.



Postgraduate Diploma in Risk Management;

Postgraduate Diploma in Sales and Marketing;

Postgraduate Diploma in Travel, Tourism and International Relations.

The actual courses studied will be detailed in a student or delegate’s


Click, or copy and paste the URL, below, into your Web Browser, to view our Serv

Contract, incorporating Terms and Conditions.

ervice_Contract_Terms_and_Conditions_Service_Details_Delivery_P



mail booking request is an attestation of the candidate’s subscription

to our Policy Terms and Conditions, which are legally binding.




Page 27 of 27

Travel, Tourism and International Relations.

The actual courses studied will be detailed in a student or delegate’s Transcript.


Click, or copy and paste the URL, below, into your Web Browser, to view our Service

ervice_Contract_Terms_and_Conditions_Service_Details_Delivery_P



mail booking request is an attestation of the candidate’s subscription

Date post:	09-Feb-2022
Category:	Documents
Upload:	others
View:	1 times
Download:	0 times