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Advancing Leadership
Communication
Text Message
In 4 hr training on communication
ExpectationsCommunicationOpen Door PolicyGossip & Rumors – YMCA or TMZ?Bad NewsArtHuddle – Play – Fumble?Communication Landscape (SocMed)Extra: NSFW
Go to the chart pad Mike
Senders & Receivers
Communication Mediums
C = B log2 (1 + S/N)
John Hay, Secretary of State
1899
When OPD Works…
Listen with empathy (trust & understanding)Leaders are accessibleLeaders do not solve the problem – they
monitor its resolution (coach)Provides leaders with valuable insightFosters greater employee understanding and
moraleImproves organization - strength
Strong Leaders
Review of General Psychology (Vol. 8, No. 2, pgs. 78-79
The common definition of gossip is any conversation between two or more people about another person who is not there.
My favorite gossip subject…
No…the other one
Protection…
Addressing Rumors…
Authenticity & Transparency
Establishes credibility over timeEliminates need to be on defenseEliminates endless cycle of CYBRises above noise, distractions and rumorsHelps with bad news
Nice segue, geek
Bad News…
Delivering Bad News
Own the bad newsBad news is not wine – it does not age well
(ask Exxon)…Jupiter?Be clearBe briefKeep the organization at the forefrontShut up and listenBe concerned – and prove it
Receiving Bad News
Understand the position of the sender (empathy)
Shut up and listenLegitimize emotionsAvoid getting emotional Keep the organization at the forefront
Tom Peters:
The problem is never the problem. The response to the problem is almost always the real problem*
*Perception is all there is!
Tom Peters Vid
Open doorOpen heartOpen mindOpen eyesOpen ears
Shut mouth
Is Jim Grosso Multi-tasking?
Huddle – Play – Huddle
Huddle – Play – Huddle
Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play…
Or
Huddle – Play – Huddle…Huddle – Play – Huddle
Achieving 50 Million…
Radio = 38 years
TV = 13 years
Internet = 4 years
Facebook = 2 years
(YMCA has 21 million members in the U.S. after 158 years)
Closing & Wrap
Advancing LeadershipWave 4 = New Network, Stay ConnectedSenders & ReceiversBe cognizant of your audienceThe list of communication mediums only growsOpen Door PolicyGossip can be useful – rumors can be destructiveAlways keep the YMCA at the forefrontEveryone wants to feel valuedListenAuthenticity and transparency will lead to credibilityThe landscape of communication is evolvingDo, say and say about unto others… Become the LEADER you’d love to follow
Extra Stuff?
Linchpin: Are You Indispensable? by Seth Godin (Hardcover - Jan. 26, 2010)
Rework by Jason Fried and David Heinemeier Hansson (Hardcover - Mar. 9, 2010)
UnMarketing: Stop Marketing. Start Engaging. by Scott Stratten (Hardcover - Sept. 7, 2010)
Is it possible to over-communicate?
NSFW vs. SFW
SFW
Is it SFW to criticize or question a plan that your boss loves?
Is it SFW to launch a program without having every single meeting beforehand?
Is it SFW to engage your members honestly with authenticity and transparency?
Take the time to revisit what’s safe where you work.
I’m Mad At EveryoneNo, not you.I'm angry at the idea of 'everyone' and what they want
and what they say.Everyone says you should dress a certain way.Everyone says you should behave a certain way.Everyone says you should not ask questions.Everyone is upset at what you did.Everyone knows you should listen to your members
and do what they say.Everyone says you need to go to a 'good' college.You get the idea. That everyone.The one that's almost always wrong.
THANK YOU
Communication Cloud
advancing audience authenticity cognizant communication connected credibility destructive door everyone evolving feel forefront gossip grows keep landscape lead leadership list listen mediums network open others policy receivers rumors senders stay transparency unto useful valued wants wave ymca