Copyright © 2013. Infor. All Rights Reserved. www.infor.com
Aerospace and Defense Executive Briefing
Date:
Prepared by: XXX yyyyyy
Copyright © 2013. Infor. All Rights Reserved. www.infor.com
4B Passengers moved each
year on planes built using Infor
800 Aerospace &
defense customers
Did you know?
25 Years of experience
in A&D
19 of top 20 A&D companies use Infor
15,000 Users at Boeing since 1995. Largest ERP implementation
in the world.
100 Countries
Copyright © 2013. Infor. All Rights Reserved. www.infor.com
Agenda
Business Challenges
Why Cloud?
CloudSuite Aerospace and Defense
Getting customer live
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Customers want to purchase products and view accounts across applications, channels, and geographies.
Technology teams must balance greater system flexibility, costly systems and processes, improved system stability, and diminishing legacy technology skills.
Increasing pressure to bring new functionality and products/services to
market quickly.
Significant increases in regulatory requirements.
Systems need to provide strong controls and visibility as well as be
properly integrated.
Competitive Pressure
Technology Evolution
Regulations Customer Demand
This is what we hear Business challenges
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The Challenges in Aerospace and Defense… Pressures on the top and bottom line
Customers
• Reduced Lead Time • Fixed Price Contracts • Increased Defense Spending • Internationalization • Export Control
Technology
• Fragmented apps • Laggards in adoption • New workforce demands new
technology • Collaboration challenges
Supply Chain
• Need greater visibility • Complex configurations • Global supply chain ramping up • Flow down of contract, quality
clauses, etc.
Compliance Issues
• ITAR / UID MIL-129 • DCAA / MMAS / DFAR • DD 250 / SF1443 • EVMS / CPR Format 1-5 • AS9100 / Quality
Aerospace & Defense
Contractors
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Improve on-time delivery Complex
supply chains
Infor Difference
• Co-mingled Project / Cost
Pegging
• Amalgamation of demand
• Contract Flowdown
• Planning Simulation
“We have improved on-time delivery to 94 percent—with that number still rising—and our return rate has declined by over 85 percent.”
Suppliers Assembly and
Manufacturing
Customer
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Improve on-time delivery Complex
supply chains
Infor Difference
• Co-mingled Project / Cost
Pegging
• Amalgamation of demand
• Contract Flowdown
• Planning Simulation
“We have improved on-time delivery to 94 percent—with that number still rising—and our return rate has declined by over 85 percent.”
Suppliers Assembly and
Manufacturing
Customer
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Supply chain planning Complex
supply chains
Insert customer result, ROI or solution highlight / fact
Infor Difference: Co-mingling with Contract / Project planning and pegging
Issue: Identification of contractual requirements to suppliers
Insert customer result, ROI or solution highlight / fact Chose Infor to manage their complex supply chain because
“a good IT solution is fundamental to good logistics.”
Plane(s) Engine(s) Sub-Assembly(s)
Part(s)
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After-Market Services Complex
supply chains
Issue: Increase revenue from after-market services
ATC Lasham wanted an ERP that went beyond the confines of airline or MRO competence. “We liked the technology. We knew it would stay current.”
Spare Parts
Depot Repair
MRO
Manufacturing
Suppliers
Infor difference
One integrated solution for all after-market services with OEM capabilities
After-market Services
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Requirements Purchasing Manufacturing
Contract Management Industry
Compliance
Cust Insert customer result, ROI or solution highlight / fact
Terms
Infor Difference
• Contract flowdown
• Co-mingling
• Project cost pegging
• Terms & Conditions
• DPAS
• Costing breaks
• Borrow/Loan Payback
“This transformation program will drive our competitiveness and ensure
BAE Systems MAI is more efficient and responsive to market conditions.”
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Managing Bills of Materials Configuration Management
Infor Difference
• Integration
• Electronic Transfer
• Reduced Inventory
• Resource Utilization
Issue
• Large BoMs
• Data inaccuracy
• Excess Material
• Wasted Manpower
“Our employees were doing a lot of manual review of documents and, in some instances, even re-entering data that we had received electronically from customers.”
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Product traceability Configuration Management
Issue: Configuration planning and serial number tracking
"Infor has changed the way we do business for the better, eliminating many manual
processes, providing stringent document control, and facilitating greater visibility to
the production floor."
Infor Difference: Eliminate multiple spreadsheets with one solution to plan by unit-effectivity and track serials within service management
As-maintained As-built
Serial
Tracking Configuration
Control
As-designed
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Quality management Industry
Compliance
Issue: Non-conforming material tracking and dis-positioning
"Infor Quality management optimizes product lifecycle management from one end of the supply chain to the other, helping you increase profitability and gain a competitive market advantage.”
Use-as-is or Scrap Infor Difference
Plan, track and disposition non-conforming material without the need for external systems or spread sheets
Material-Review-
Board (MRB)
Use-as-is or Scrap
Return-to-Vendor (RTV)
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Agenda
Business Challenges
Why Cloud?
CloudSuite Aerospace and Defense
Getting customer live
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The Value Proposition
Secure, High Availability
and Easy Access
• Skilled resources always on-hand to support your business 24x7
• Best in class levels of security minimizes risk
• Best in class disaster recovery
• 99.9% historical up time on Infor Cloud
Lower Risk
Outsource IT and lower
total cost of ownership
• Predictable SaaS pricing
• Free your IT staff to focus on strategic initiatives
• Added value from always having access to latest software
• Patches applied for you by experts
Cost Savings
Adapt to the changing
needs of your business
• Hassle-free ownership
• Flexible processing capacity – only pay for what you need
• Easy to quickly scale up (or down)
• Easy to roll out to new locations or acquisitions
Flexibility
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Lower Total Cost of Ownership
Infor Difference
• No Capital expense for hardware
• Eliminates system Infrastructure expense
• No license fees minimizes initial costs
• Scalable without the capital investment
• Faster, less expensive deployment
• Eliminates cost to power the system
Lower Risk
Predictable
Cost
Flexible
“Our key focus is not to leverage the cloud to drive
down costs immediately. We believe we will realize
savings over the longer term….”
Kai Kiang, Vice President of IT,
TAL Apparel Group
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Cloud Value – Perspectives
COST
Transparency Resource utilization
Less time on maintenance
AGILITY
On-demand access Scale with business
Less hassle – focus on adding business value
CONTINUITY
Industry best practices Security and DR
Outsourced management 24x7x365 CIO
CEO
CFO
Bottom line control Focus on business
not IT
Accountability
Capex to Opex Predictable cost
TCO
Time critical initiatives Growth, Expansion
Acquisitions, Divestments
Predictability Zero-variance
Invest for growth
Reputation and trust Regulatory compliance
Penalties, Overtime Outsourced work
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18 Copyright © 2015. Infor. All Rights Reserved. www.infor.com
Infor Confidential
Infor Cloud
Credentials n n n n
7,000+ 6,300+ 62 million 8+ PB Unique Customers globally
Customer sites Users Petabytes of data
n n n n
1,050+ < 2 mins 96 1.9 million Opportunities provisioned in FY15
Provisioning to Customers on automated MT apps
Countries Accessing the Infor Cloud
Attempted (failed) attacks in Q4
n n n
99.9% 120+ ISO, ITAR & HIPAA Average historical uptime
Customer and industry audits conducted each year
Compliant
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Agenda
Business Challenges
Why Cloud?
CloudSuite Aerospace and Defense
Getting customer live
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Beautiful business applications with last mile functionality
and scientific insights for select industries delivered as a cloud service.
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Micro-vertical specialization Commercial Contractors
Unit-Effectivity
Line Assembly Control
Sales Schedules
Purchase Schedules
Supplier Staged Payments
Use-Up Effectivity
Non-Conforming Material Management
As-Built BoM
Serial Number Control
RFID
MRO & Service Providers
Service Work Order Management
As-Maintained BoM
Spare Parts and Logistics
Depot Repair
Serial Number Traceability
Remote Field Service
Maintenance, Repair and Overhaul
Rotable Management
Call Management
Defense Contractors
Contract/CLIN Management
Progress Invoicing
Retro-Active Rate Adjustments
Costing Breaks
Contract Flowdown
Project Co-Mingled Cost Pegging
DPAS
Overhead Rate Calculations
DD250
Borrow/Payback
Metal Fabrication (Aerospace & Defense
Lot/heat tracking
Cut list management & optimization
Dimensional inventory
Metal content traceability
Track metal market for pricing
Customer Managed Inventory
Tool Requirement Planning
Defense Electronics
Consigned Inventory Management
Shop Floor Order Splits Alternate part / BOM / Routing
Use-up Inventory
Collaborative Design & Engineering
Outside Operations Management
Reference Designators
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Contract Management
Program Management
Service Management
Deep core ERP Functionality
plus vertical extensions for:
Implementation
Accelerator Industry business processes pre-configured database & solution
Product Lifecycle Management
Enterprise Asset Management
Supply Chain Planning
Bringing it all together Complete Aerospace and Defense suite
Infor Ming.le™ Comprehensive solution for social collaboration, process improvement and contextual analytics
Mobility Mobile applications that increase response times and improve decision making for an agile workforce
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Soho User Experience
Infor Ming.leTM Social Business Mobility - Micro-vertical Mobile Apps
Analytics Pervasive, Embedded Business Intelligence
Technology
Local.ly - LN Multi-Books, Tax Reporting, Accounting, Bank Messages
Infor OS - ION, Workflow, Alerts, Business Vault, Business Intelligence, Reporting – Dynamic Enterprise Modeling (DEM)
Business Cloud Hybrid, BIRST on AWS
Infor CloudSuite Aerospace and Defense
Asset Management & Sustainability • Equipment Lifecycle Management • Preventative Maintenance • Equipment profitability analysis • Rotables
Shop Floor Control and Manufacturing Execution • Use-up effectivity • Sub-Contracting • Customer owned equipment
After Market Services • Depot Repair • As Build As Maintained • Field Service • Claims & Warranty Management
Program Cost Accounting • (P)MAUC • Program Cost Ledger (PCL) • Project/Program P&L • EVMS
Finance, Compliance and Reporting • Contract Invoicing • OCA and Rev Rec • Revenue vs. Funding analysis • Billing vs. Funding analysis
Budget Planning & Consolidation • Portfolio Management • EVMS • EACs • Consolidations
Business Partner Collaboration • DPAS • Contract Requirements • GT Nexus
Quality Management • Non-Conformance/Corrective
Action and MRB • Metrics and measurements • Quarantine
Supply Chain Planning • Project Grouping • Cost Transfers • Drop ship/cross-dock • S&OP
Sourcing & Procurement • Supplier Stage Payments • Tactical Sourcing • Consigned Inventory • Vendor Managed Inventory
Product Life Cycle Management • ECN • eBOM • As-Designed BOM • Prototype analysis
Configuration Management • Unit Effectivitity • Long Lead Material • Serial lifecycle Management • Visual Configurator
Estimate Bid & Proposal • Project Estimating • CRM • MS Project integrations • What-if Analysis
Program & Contract Management • CLINs • Contract Break Down • Export Control • Contract Flow Down
Project Planning • Group Netting • Borrow/Payback • Co-Mingling • Multi-level Pegging
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Transform information into actionable insights. Updates and alerts on your mobile device.
• Financials
• Contracts/Projects
• Procurement
• Warehousing
• Manufacturing
Analytics for Aerospace and Defense
Endorsed by International Apparel Federation
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And it looks like this….
Role based menus
Business Intelligence
Workflows & Alerts
Social Collaboration
Documents
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Stay connected with real-time alerts
In-context analytics deliver key indicators at a glance
Communicate, collaborate and share information with colleagues
Automated tasks let you respond faster
Easy access to all systems
Infor Ming.le makes collaboration natural and efficient.
Social business?
Essential business.
Homepage drives daily tasks
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Agenda
Business Challenges
Why Cloud?
CloudSuite Aerospace and Defense
Getting customer live
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Aerospace and defense customers
Aerospace Defense Maintenance, Repair & Overhaul
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Team of industry experts with Aerospace and Defense experience
Infor
Services
ROADMAP
Global network of proven domain experts to deliver Infor solutions and
technology innovations to customers
Infor
Labs
DEPLOYMENT
Delivers a full portfolio of Cloud-based solutions, including individual applications
and full suite deployments
Infor
Support
OPERATIONS
Provides support that is specialized, personalized, proactive, and
accountable throughout your software’s entire life cycle
Infor
Education
TRAINING
Variety of courses and formats to help you get the most from your software– from
implementation to everyday use
Value
Engineering
DISCOVERY
Benchmarking, business process and benefits analysis, solution architecture,
and business cases to help you realize the value of your investments
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144,629
860,500
575,000
126,936 54,116
388,231
538,448
477,594
1,093,740
On-premise CloudSuite
Example: CloudSuite vs. On-premise
Cost Areas Assumptions
Hardware Costs
One time hardware refresh specifications: 2 x Rack Server with 2 x CPU’s, 60GB RAM, 300GB of SATA Drives, 1.9TB of SSD, 24x7 and 4 Hour response and Server Virtualization Software with a
Centralized Storage Array with 3.3TB of RAW Capacity
Services Costs Technical effort required for implementation, periodic upgrades and service packs
Infrastructure Costs
Annual database maintenance cost: SQL Server Database Enterprise Edition ASFU - Support 3 Years Annual hardware maintenance cost
Annual facilities costs
Risk Costs Monthly disaster recovery costs (Source: VMWare DR Calculator)
IT Resource Reallocation Technical IT resources that support the Infor applications (e.g., DBAs, System/OS/Server Admins) and assumes 0.75 FTEs
Application Maintenance Infor annual application maintenance: assumes 6% uplift
New On-premise License Fees New Infor Product License: M3, ION, Ming.le, dEPM
SaaS Subscription
Five year savings of USD $922K
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Standard Implementation
Aerospace and Defense Implementation Accelerator Cutting the time, cost and risk of implementation
Pre-built A&D Industry Content
Process Flows & Test Scripts
Time
Eff
ort
Best Practice Configuration
IA Implementation Reduced Risk
Shorter Time to Value
Lower Cost
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A&D Implemenation Accelerator Make to Order
Opportunity to Award – 103120 Freight Agreement - 102800
Order to Cash Using Sales Orders – 102100 Reverse Logistics (Service Included) – 104000 Reverse Logistics – 104010
Contract to Cash Award to Contract – 103125 Contract to Project Closure - 102175
Plan to Inventory Plan to replenish - 201100 Plan to produce - 201200 Production/ assembly - 102350 Inventory Management – 301000
Service to Cash Preventive Maintenance – 102500 Field Service Management – 102525 Depot-based Maint. Repair and Overhaul – 102550 Refurbishing of Equipment and/or Assets - 108000
Procure to Pay Using Purchase Orders – 105000 Using Purchase Schedules - 105010 Purchase Agreements – 106000 Reverse Logistics – 107000 Subcontracting with Material Flow - 111000 Vendor Management Inventory - 111100 Strategic Sourcing - 112000
Financial Plan to Report Financial management - 503000 Financial reporting and compliance - 502000 Fixed assets management - 50500
Issue to Resolution Corrective Maintenance – 102400 Quality Assurance – 701000 Application Maintenance - 901000
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Award to Contract
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Contract to Project Closure
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C U S T O M E R R E F E R E N C E
Business challenges Results Solution
JBT Aerotech
JBT AeroTech Corporation manufactures and services airport equipment and products. With headquarters in Orlando, Florida, the company, a division of JBT Corporation, provides everything from citrus squeezing to various equipment: ground support, gate, and military.
www.jbtaerotech.com
Industry Aerospace & Defense
Country
USA
Choosing Infor EAM Enterprise as a cloud solution was an easy decision. We manage maintenance at 22 airports globally, and we needed a solution that could manage our diverse business and a cloud company that would work with us and support our growth in multiple locations connected by a wide area network.”
Stephen Tatton Manager, Technology and IT, JBT AeroTech
• Track all maintenance work being performed and time needed to complete each task
• Automate workflow of work orders or procurement documents appropriately, including escalation processes
• Quickly determine problem areas and assign labor to fix them
• Claimed 15% to 25% higher system efficiency within a cloud environment, compared with similar on-premises ones
• Achieved ability to quickly create comprehensive reports for executive management
• Achieved nearly 100% system efficiency and uptime, with only two brief downtimes within 10 years (once during an upgrade, and after one switch failed)
Infor® EAM Enterprise
Improve capital asset management to increase reliability, enhance predictive maintenance, and ensure regulatory compliance
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C U S T O M E R R E F E R E N C E
Business challenges Results Solution
L3 Communications
L3 Communications, a top 10 global defense contractor, is a leading supplier of aerospace systems for the US government, its allies, and prominent multinational corporations. A provider of a broad range of communications and products used on military and commercial platforms, L3 works to meet its customers’ needs in an agile and innovative way. With a focus on quality, service, and performance, L3 drives to develop new technologies, new ideas, and new ways of exceeding customers’ expectations
www.l-3com.com
Headquarters New York City
Operating revenue
$12 billion+
Industry
Aerospace & Defense
The process of upgrading was so new to us, we ended up transforming into an enterprise environment. This created a concentrated data center, allowing universal access to the upgrade for all divisions.”
Mike Catapano L3 Communications
• Upgrade from Infor Baan® 4 and Infor Baan 5 to Infor LN 10.4 within the defined budget and schedule
• Reduce the number of separate ERP systems, and lower the cost and maintenance associated with them
• Minimize the impact to standard business operations and processes while incorporating process improvements
• Successfully performed the upgrade from Infor Baan 4 and Infor Baan 5 to Infor LN 10.4 on-time and on-budget
• Reduced the number of separate ERP systems, and their associated costs and maintenance requirements
• Implemented process improvements while having a minimal impact on regular business operations
• Integrated multiple subsystems within the core LN product
• Implemented hard pegging and better master planning and capacity planning features
Infor® LN
Infor Xi technology platform
Infor ION®
Infor Ming.le®
Infor BI
Infor Warehouse Mobility
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C U S T O M E R R E F E R E N C E
Business challenges Results Solution
Piper Aircraft
Piper Aircraft, Inc., headquartered in Vero Beach, FL, offers aviators throughout the world efficient and reliable single-engine and twin-engine aircraft. The single-engine M-Class series offers businesses and individuals elegant performance and value; the Twin Class balances proven performance, efficiency and simplicity in twin-engine aircraft; and the Trainer Class aircraft form the most complete technically advanced line of pilot training aircraft in the world.
www.piper.com
Industry Aerospace & Defense
Country
USA
Infor LN delivers the functionality to manage everything from warehousing and manufacturing to financials and accounting, all within a single solution, without the need for customizations or multiple applications.”
Greg Spadaro Senior Director, New Business Systems Piper Aircraft
• Improve financial reporting and analysis, engineering capabilities, and shop floor electronic data reporting and archiving
• Establish the true cost of aircraft in production
• Easily connect to outside applications
• More accurately determined a true cost measurement for aircraft planning by giving users the ability to make better business decisions through easier access to financial data and planning tools
• Gained better management of all business practices with a consolidated source of information to more easily document work processes and obtain industry certifications
• Lowered the expected long-term total cost of ERP ownership
Infor® LN
Improve, accelerate, and streamline the most complex manufacturing processes anywhere
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C U S T O M E R R E F E R E N C E
Business challenges Results Solution
PRIDE Industries
PRIDE Industries is a nonprofit organization that meets the manufacturing, supply chain, logistics, and facilities service needs of businesses and government agencies in the US, while creating meaningful jobs for people with disabilities. Operating in 11 states and the nation’s capital, PRIDE employs more than 4,500 individuals, including more than 2,500 people with disabilities.
www.prideindustries.com
Industry Aerospace & Defense, High Tech, and Industrial Manufacturing
Country
USA
The lightweight, easy to install and configure Infor ION produced a quick return on investment; ION ensures that our applications operate together seamlessly to execute business processes.”
John Vaughan Senior Vice President and CIO
PRIDE Industries
• Provide faster and easier data exchange between departments and users
• Stay current on software to maintain a competitive position in industry, while keeping IT costs manageable
• Decrease internal expenses to control service costs to customers
• Facilitate easier access to data for users with and without disabilities
• Eliminate the need for dual data entry
• Improved internal communication and visibility across the organization by implementing Infor ION to connect Infor LN and the cloud-hosted Infor EAM
• Eliminated dual data entry and facilitated easy data integration and management no matter where the data resides or which applications create it
• Streamlined processes, ensured accuracy, and reduced operational costs by opening communication between Infor LN and Infor EAM
• Automated processes that previously had to be completed manually
Infor® LN
Infor EAM
Infor ION®
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C U S T O M E R R E F E R E N C E
Business challenges Results Solution
Zodiac Aerospace
Zodiac Aerospace specializes in the production and development of aircraft on-board systems, safety systems, and cabin interiors. With about three-quarters of its workforce based outside of France, Zodiac maintains production facilities near some of the largest aeronautics manufacturers in the world, particularly in North America and Europe. Zodiac Aerospace has 116 sites around the world and a workforce of over 30,000.
www.zodiacaerospace.com
Industry Aerospace and Defense
Country
France
Infor M3 and Infor LN allow a big company like ours to operate like a small company—that’s important to us. It’s in our culture—we need to be quick, nimble and flexible."
Pierre Bentz CIO
Zodiac Aerospace
• Implement Enterprise Resource Planning (ERP) systems that will support a diverse global enterprise with operations in multiple countries
• Increase reliability for all logistics and manufacturing chains
• Reduce breaks in supply by providing improved visibility into potential stock shortages
• Increased the reliability of the company’s logistic and manufacturing processes
• Enabled perfect parts follow-up at the workshop with the ability to rapidly record the receipt and delivery of parts
• Provided an easy-to-use tool resulting in fast user adoption
Infor® LN
Infor LN is a next generation enterprise resource planning (ERP) system that is specialized by industry and optimized for complex, global operations
Infor M3
Infor M3 offers ultimate flexibility in operations, technology, and scale. As a multi-site, multi-country, and multi-company solution, Infor M3 empowers organizations to adapt to changing business needs
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Come visit us at HQ!
6 4 1 A v e n u e o f t h e A m e r i c a s , N e w Yo r k , N Y
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Hook & Loop User Experience
Infor Ming.le™ Social Business Mobile Mobility
Analytics Pervasive, Embedded Business Intelligence
Infor CloudSuite™ Aerospace and Defense
Strategic & Tactical Planning
Contract Management & Planning
Sourcing and Production
Procurement and Supplier Collaboration
Product Development &
Optimization
Financial Costing
& Control
Quality & Compliance
After-Market Services
Product Development
Engineering
Configuration Management
Engineering Change Management
AP / AR / GL
Overhead Cost Allocations
Invoicing
Close & Reconciliation
Budgeting / Planning
Consolidation
Expense Management
Governance Compliance and Risk Management
HR
Payroll
Talent Learning Management
Work Force Management
Talent Science
Maintenance Planning & Execution
Energy Management & Sustainability
Scheduling
Procurement
Supply Chain Planning
Supplier Collaboration
Inventory Management
Product Lifecycle
Management
Financials and Project Costing
Dynamic Enterprise
Performance Management
Human Capital
Management
Enterprise Asset
Management
Supply Chain Management
Material Management
Shop Floor Control
Labor Collection
Rework
Quality Management
Manufacturing and Production Management
S&OP
Master Scheduling
Project Planning
Project Management
Earned Value Management
Planning & Scheduling
ION
GT Nexus
Amazon Web Services™
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ION is also a key ingredient to the Infor 10x
story. ION is Infor's middleware solution for
integration, business processes, and the end
user. For integrations, ION does not do point-
to-point integrations, instead a complete
XML document (e.g., a sales order) is
published and systems or processes
subscribe to the XML document. … The
difference for Infor is that integrations are
done quickly and processes can be readily
adapted to meet changing business
requirements.” IDC1
“ “ …welcome relief from a diet
of non-differentiated
horizontal applications” Forrester2
Acknowledged by analysts
1 IDC “Inforum 2013: Social and Beautiful Enterprise Applications with a Sharp Focus on Industry Verticals” Doc #241646, June 2013.
2 Infor Challenges ERP Duopoly, Forrester Blogs, George Lawrie, November 5, 2012, http://blogs.forrester.com/george_lawrie/12-11-05-infor_challenges_erp_duopoly
3 ¹P.J. Jakovljevic, TEC Principle Analyst, BOSAL Selects Infor’s Micro-vertical Automotive Suite, TEC Blog, July 26, 2013.
The Infor LN enterprise resource planning (ERP) system seems to have a great new life under Infor…” P.J. Jakovljevic TEC¹
“
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We have improved on-time
delivery to 94 percent—with
that number still rising—and
our return rate has declined by
over 85 percent.”
Accuspec Electronics
“ “ “Infor LN delivers the functionality to
manage everything from warehousing
and manufacturing to financials and
accounting, all within a single solution,
without the need for customizations or
multiple applications.”
Piper Aircraft
“ “Supported by Infor, this transformation program
(BAE business transformation project) will drive our competitiveness
and ensure BAE Systems MAI (Military Air & Information) is more
efficient and responsive to market conditions.”
BAE Systems
Relied on by customers
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Amazon Web Services (AWS) Over 1 million active customers across
190 countries
2,000 government agencies
5,000 educational institutions
17,500 non-profits
12 regions
33 availability zones
54 edge locations
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What You Get
• SLAs for predictable availability
• Production and test environments
• Security
• Disaster Recovery
• 24x7 application monitoring
• Patching and customer planned upgrade schedule
• 24x7 Critical Incident Application Support (optional)
• Customer Success Manager (optional)
What is included with the Cloud offer? Benefits
• Infrastructure and applications support outsourced
• Stay Current! Stay Modern!
• Scalability – grow as needed
• Less hassle – focus on adding value to the business
• Latest technology stack – Infor ION and Ming.le™
• Modifications allowed
• Predictable cost
Accesses to application on a service basis