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AIR FORCE SERGEANTS ASSOCIATION Serving the Total Air Force Enlisted Corps and Their Families – Past, Present, and Future www.hqafsa.org A IRMEN M EMORIAL B UILDING -- 5211 A UTH R OAD , S UITLAND , MD 20746 KEITH A. REED DIRECTOR MEMBER AND FIELD RELATIONS As the Director, Member and Field Relations of the Air Force Sergeants Association (AFSA), Keith Reed is the principal point of contact at the international headquarters for all member and field activities. Keith’s responsibilities include strategic planning, financial management, fund development, human resources and volunteer management, diversity enhancement; program delivery; membership development; communication and community relations and member services. With a focus always on the members, he develops metrics and implements process controls resulting in major improvements in customer response time. He ensures the Member and Field staff members are results oriented and operates as a team. He instills the concept of being both active and responsive – to each other, to other members of the headquarters staff and to our members. He manages all matters related to membership development, and customer service to include a call center servicing over 110,000 enlisted Airmen, their families and survivors. AFSA is a federally chartered, 501(c)(19) non-profit organization representing the professional and personal interests of Airmen from every era, every Component, and their families. The Association was founded and incorporated on May 3, 1961, and has evolved into an organization highly respected by congressional members as well as by leaders in the Department of Defense and the Department of Veterans Affairs. AFSA works closely with national leadership to aid in maintaining a superior aerospace defense and protect the personal and professional interests of past, present, and future Airmen.
