The trusted go-to technology solution
integrator to architect, deploy, manage and
secure the customer’s IT environment
through customized solutions and services
that accelerate business.
AGC
On January 7, 2019, AGC Networks & Black Box Corporation came together
to create one $750M, global solutions integrator that has the unmatched
ability to help enterprises digitally transform by designing, deploying,
managing, and securing their IT environments across every industry. With a
combined 80 years of technology excellence, we are uniquely positioned to
deliver results, cultivate strategic relationships, and enable lasting relevance
for our customers, wherever they are.
` Integrating Tech Accelerating Your Business.
Existing tech is redefining business operations,
making it more customer-oriented.
3X Growth in Hybrid
Cloud Adoption by
enterprises
86% of consumers are
willing to pay more
for an upgraded
experience
$96Bn UCaaS Market size
is forecast to reach
USD 96.0 billion
by 2023
51.8% of all internet traffic
comes from bots
Business Voice Assistants
89%
TODAY,
Refined by technology.
Adoption of Cloud
Disruptive Digital initiatives
Richer User Experience
UCaaS
Tight mobile integration
Time to market efficiency
Business Voice Assistants
SOUGHT TODAY
of companies compete
primarily on basis of
customer experience
Source: Gartner & other market sources
AGC & Black Box
focus areas
AGC & Black Box
focus areas
AGC & Black Box
focus areas
Emerging tech will be disruptive. Delivering
experiences on the customer’s fingertips will be vital.
TOMORROW, defined by innovation.
Hyper Converged Infrastructure
Intelligent Apps and Analytics
Intelligent Things
Digital Twin
Cloud to the Edge
Conversational Platforms
Immersive Experience
Cyber Security
SOUGHT TOMORROW
2019 Integrated systems,
driven by
hyperconverged
represent the primary
growth segment across
the markets
$1.4 tr Spending on
communications services.
Unified Communications
technology to grow 1.3
percent to $1.4 trillion this
year.
21Bn Connected sensors
and endpoints by
2020, digital twins
will exist for billions
of things
92% of companies have
experienced commercial consequences due to
data breach
$23Bn Expected reach of
business intelligence
and analytics market
by 2020
Source: Gartner
I.T. has evolved,
as the catalyst for business impact. A gap however exists.
Businesses In need of solutions RELEVANT to
their technology landscape
Technologies
Disruptive and evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Biometrics
Digital
Robotics
AI
3D Printing
Security
Healthcare
One-stop shop with multivendor support / best-of-breed solutions
Alignment with best-in-class technology partners in an evolving, complex environment
Positioned to simplify management of complex communication platforms
Able to customize to Partner / Customer’s SLA Requirements
Broad geographic footprint
Network of operations centers in each country of operations
Agile & Flexible, “Right Size” Organization
Skilled Resource pool including on-site and remote support
The right resource in the right place at the right time
ADVANTAGE AGC + BLACK BOX,
OUR APPROACH.
The Roadmap to
Technology Integration.
Understanding industry
landscape, gauging
business futures,
securing it and aligning
the relevant technology
from global leaders.
RELEVANCE
Deep relationships with
our technology players,
directed towards helping
our customer succeed.
RELATIONSHIPS
33+ years of dedicated
efforts towards
delivering objective
results aligned to the
larger customer
organization, but driven
by technology.
RESULTS
`
Optimize
Operating Costs
SPEED AHEAD
Integrating Tech.
Accelerating Business.
Increase Market
Penetration
Ensure Organizational Risk
and Compliance Adherence
Accelerate
Revenue Growth
Deliver Return
on Technology
Investments
Improve
Operational Efficiencies
`
WE DELIVER,
TO HARMONIZE YOUR IT AND BUSINESS NEEDS
IN THE MIDDLE EAST Revolutionising
through UC and AI
solutions
IN INDIA By being a leader in the
Enterprise
Communication space
for over 3 decades
IN AFRICA
By spearheading IT
management with
newfound customer-
centricity.
IN NORTH AMERICA
Addressing evolving,
new markets through
emerging tech and
intelligent digital edge
GLOBAL TO GLOCAL.
IN AUSTRALIA & NEW ZEALAND
By enabling a culture of
true digital
transformation.
Demographies and customizations
IN ASEAN
By enabling better
experiences and
empowering customer’s
customer.
IN EUROPE
Enabling true AV /
IT convergence at
the enterprise
level
Across 6 continents and 30+ countries
CUSTOMER ORGANIZATION IMPERATIVES.
Revenue Growth
Superior Customer Service
Business Efficiency
CEO CFO CIO CDO CISO
Risk & Compliance
Cost Reduction
Cash Flows
Investment
Protection
ROTI
Rapid Deployment
Consumer
Experiences
Digital Transformation
Initiatives
Influencers
Cyber Security
Regulatory
Compliance
Security
Architecture
Profitable Growth • Customer Experience • Compliance • Operational Efficiencies
CUSTOMER ORGANISATION REQUIREMENTS.
`
SERVICES.
For Digital Enablement
For your Audio-visual and
Multimedia Integration
Manage
Secure
Deploy
Design
For the Security of your systems
For your Infrastructure
SOLUTIONS.
Data Centre
SOLUTIONS.
`
SERVICES.
Digital Transformation and Applications
Mobile First Edge IT
Guardian
Support
Services
Professional
Services
G-SoC
G-NoC
Managed
Services
Cyber Security CYBER-i
Structured Cabling
Unified Communications
& Collaboration
Data Center
Data Centre
`
OUR PORTFOLIO.
`
Simple Edge
Harnessing emerging
tech to enable true
transformation
AGC | Black Box
have the global
footprint and local
expertise to execute
at scale and with
consistency;
regardless of the
amount of technology
deployed.
EDGE IT STRUCTURED CABLING,
When you partner with us,
you partner with a deep staff
of:
• Certified Engineers
• RCDDS
• Certified Project Managers
• Manufacturer-Certified
Techs
Growth Areas
• Cat 6A – Wi-Fi & PoE for new
Wi-Fi standards
• New IP devices and sensors
• Data Centers (fiber)
Plan For Tomorrow—Today
21
Digital-Ready
Branch
Solution
Delivered
as a
Managed Service
Structured
Cabling
Switching
Wi-Fi & Analytics
SD-WAN &
Carrier
Connectivity
Security
Engineering with
Reference Designs
Multi-Site Deployment
Cloud-Based
Help Desk
SLA-Driven
Day 2 Support
DATA CENTRE.
Reinforcing infrastructure to
enhance network performance.
HYPER CONVERGED INFRASTRUCTURE (HCI)
PRIVATE
CLOUD
SDN
MOBILITY
Mobile First
• Everything wireless
• Mission-critical
performance
• Uniformity across
enterprise
• Long-term demands
Critical Performance
Wi-Fi + DAS/Small Cells
• Mission-critical segmentation
• Dense, accuracy-oriented RF
• Multi-network capacity and equivalent support by all carriers
• Building occupancy requirement
1,000+
Devices
1000’s
Locations
MOBILE FIRST EDGE IT
Uniformity Across Locations Optimized Solutions
UNIFIED COMMUNICATIONS & COLLABORATION.
Combining communications
to amplify UX and CX.
IP Communications
We specialize in solving new
generation communication
needs of your Enterprise
Digital Multimedia Integration
User analysis, design network analysis,
audio-visual integration, and video
conferencing infrastructure deployment
Contact Centers
Voice – inbound / outbound,
self-service solutions, multimedia
management, video-based contact
centers, CRM integrations
Collaborations
AGC / BBox enable a converged Audio /
Video environment through collaborative
and interactive tools to create conference
rooms, board rooms, training rooms, virtual
classrooms and multipurpose halls
Redefining security softwares
to fortify businesses.
CYBER-i. GOVERNANCE RISK & COMPLIANCE
SECURITY ASSESSMENT & MANAGEMENT
THREAT MANAGEMENT SOLUTION
USER & ENTITY BEHAVIOR ANALYTICS
(UEBA)
Harnessing emerging tech to enable
true transformation.
DIGITAL TRANSFORMATION & APPLICATIONS
Automation
Customer Experience
Customer Engagement &
Loyalty
• CX measurement
• NPS analytics
• Customer Effort Score
Operational
Efficiency • Gamifications, WFM
Customer Journey
• Interaction Analytics • Contact Centers
• Omni Channel
• Self-service
• Voice Biometrics
• RPA
• Artificial Intelligence
• Desktop automation
• Chat and Speech bots
`
Tech support to enable process
harmony
GUARDIAN SUPPORT SERVICES
Analyzing your IT landscape to make
your enterprise future-ready
PROFESSIONAL SERVICES
Reimagining networking to
ensure borderless workflow
G-SoC G-NoC
Ensuring system efficiency to
accelerate business
MANAGED SERVICES
SERVICES SOLIDIFYING THE SOLUTIONS.
Ensuring business connectivity.
AGC Services
Reactive Value Added Services
Preventive
Service Proactive
GUARDIAN SUPPORT SERVICES. Tech support to enable process harmony.
PROFESSIONAL SERVICES.
Analyzing your IT landscape
to make your enterprise
future-ready.
CONSULTING DEPLOYMENT
TECHNOLOGY LANDSCAPE
REVIEW
DESIGN
TECHNOLOGY UPGRADES
CUSTOMIZATION AUDIT
Maintaining high availability by
proactive monitoring of IT
infrastructure
aMONITOR
Support and administration of IT
infrastructure
aMANAGE
G Reimagining networking to
ensure borderless workflow.
Security Operations Centre
Network Operations Centre
MANAGED SUPPORT SERVICES. Ensuring system efficiency to
accelerate business.
CLOUD COMPUTING SERVICES
ENTERPRISE SERVICE
MANAGEMENT
INTEGRATED MANAGEMENT DATA CENTRE SERVICES
Design services
Transition Services
Operational services
Improvement Services
• Customer Experience Center (CECs)
• Global Network Operation Centres (G-NoC)
• Global Security Operations Centre (G-SoC)
• Across Mumbai, India and Dallas,
Texas
• ISO/IEC 9001:2008 and 27001:2013 certified
• SOC2 Type 1 Certified
• Certified manpower and expertise across technologies and services
• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts
• Universally skilled technicians
BE EST ASSURED.
AGC is equipped, certified and
driven towards the customer
organization.
R B
Fully Operational Centres
Champions
Certifications
STRONG RELATIONSHIP WITH THE ECOSYSTEM. Partnering with the best for delivering the best.
STRONG RELATIONSHIP WITH THE ECOSYSTEM. And some more…Partnering with the best to deliver the best.
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
HOSPITALS
RETAILERS BANKS
7 of the 10 Largest
Manufacturers
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
OUR CREDIBILITY.
Is best answered by
our clients.
OUR CREDIBILITY.
Is best answered by
our clients.
CASE STUDIES.
THE CLIENT
Asia’s leading group of hotels with revenues over INR
19 billion and having a chain of 125 hotels and resorts in India &
overseas, headquartered in Mumbai
THE CHALLENGE
Re-launching a new interactive website with channels for real time
customer engagement
THE SOLUTION
Building a seamless “Click to Chat and Web-call-back” functionality for guests
- a cloud-based offering from AGC
THE OUTCOME
WEB CALL BACK
THE
BENEFIT
• Click to chat
• Customer fills in basic information such as Name & Reason for
contact
• Request is routed to first available agent
• Agent reviews the basic information filled by the customer, their
GPS location (if enabled by customer) and initiates the chat.
• Post completion of chat; Agent disposes request in their backend
system
• Option to be called back immediately on schedule time
• Customer fills their details, contact number and date/time to be
called back
• System routes the request to available agents, routing is done
based on customer requested date and time
• Agent previews call back request, then dials out to customer to
connect
• The digital channel has helped customer to improve sales, customer booking conversions on Chat and in resolving queries etc.
• Chat conversations are conserved for analytics to provide customer insights such as, What they enquire, Geo Location, Sentiments, How they perceive the Brand.
• This Chat functionality is also Mobile enabled (Responsive)
THE
BENEFIT
Augmenting user experience
THE CLIENT
A leading commercial bank headquartered in Nairobi,
Kenya with total assets in excess of $2 billion and having 42
branches. It also has operations in 3 other countries.
THE CHALLENGE
-
THE SOLUTION
THE OUTCOME
THE
BENEFIT
,
Reducing call flow for basic tasks such as balance inquiries and
retrieving mini-statements. Improving customer experience for
those who call for more complex queries.
Designed and developed an IVR solution that incorporated existing infrastructure without the need
for any additional hardware, and provided a self-serving IVR system that integrated with their
existing internet banking services
• First time callers would authorize themselves using existing ATM or Credit card pin and generate Telephony-Pin
• Those without an ATM/Credit card would be assisted by agents on a call
• As a fall back for customers requiring agent assistance, seamless transfer to agents was carried out, and all information
collected by the IVR was sent to the agent's web-based desktop, thereby enabling them to immediately serve callers
without querying for their account number or reason for call
• Reduced wait time for callers
• Increase in contact centre agent efficiency
• Increase in C-Sat
IVRS Apps Solution Deployed
THE
BENEFIT
`
OVER 3 DECADES. of integration, innovation
and customization. CUSTOMERS
8000+ CERTIFICATIONS
& SPECIALISTS
1100+ AWARDS
29+
COUNTRIES
30+
INDUSTRY
VERTICALS
08+ GLOBAL
PARTNERS
30+
THE JOURNEY SO FAR.
1994
Appointed
AT&T’s SI In
India
Where the
evolution began
Incepted as
Tata Telecom
Ltd
1986 1996
The
Partnership
for Progress
AT&T carves out Lucent
Technologies.
Lucent spins off Enterprise business as
Avaya.
Tata-Avaya JV takes shape
2004
Avaya to AGC
Avaya buys TTL
stake, forms
Avaya Global
Connect
2010
Rechristened and
Reimagined
Renamed as AGC Networks
Ltd.
Acquired by Essar
2011
AGC goes
global
Expansions into
North America
& MEA
2014
AGC amplifies
Customer centricity
through M3 approach
- Multi Solutions
- Multi Alliances
- Multi Geos
Expanding Global
Presence
AGC completes
acquisition of
Black Box
Corporation in US
2019
EXPERIENCE. AGC’s New Generation Technology Integration.
LET’S CONNECT
+91 22 6661 7300 / 7400 +91 22 6704 5888
www.agcnetworks.com
