AGENCY PROFILE - Santiago City | Home

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AGENCY PROFILE

I. Mandate

The City of Santiago was created as an Independent Component City in Region 02

under Republic Act 7720 on May 5, 1994. The City Government has 28 departments and 11

offices/ sections. The city, comprising of 37 barangays, is a first class city classified by

the Department of Budget and Management.

Recognizing the mandate stipulated under Section 3 (b) of the Local Government

Code that every local government unit shall have an established accountable, efficient,

and dynamic organizational structure and operating mechanism that will meet the priority

needs and service requirements of its communities. In furthering the public service RA

11032 Anti-Red Tape Act was promulgated ensuring citizen’s right to be given appropriate,

prompt and satisfactory service. Since its implementation the city government has been

instituting reforms in service delivery. Priming for excellence, in 2018 the City Government

was hailed as the Outstanding ARTA Implementer in the Philippines.

In compliance with RA 11032 the City Government adopts the Whole-of-Government

approach in reengineering government services improving transaction systems and

procedures and reducing bureaucratic red tape and processing time.

Sustaining its gains in public service, the City’s Citizen Charter Handbook presents

the updated and enhanced guide on availing various services of the City Government.

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II. Vision

“Santiago City 2030:

R esilient, I nnovative, S ustainable and E quitable City”.

III. Mission

In 2030, Santiago City is at the forefront with other progressive cities in the

Philippines. With its sustained effort and compassionate commitment, the city is

determined to RISE above social, economic, cultural, political and environmental

challenges and threats. Championing resiliency, innovation, sustainability and

equitability through:

1. Mainstreaming ecologically-balanced development;

2. Advancing social inclusion and human development;

3. Accelerating economic development;

4. Balancing infrastructure development; and

5. Promoting excellence in leadership and good governance

IV. Service Pledge

We consistently commit to deliver better service and continually commit to

transform Santiago into a Resilient, Innovative, Sustainable and Equitable city under the

leadership of a Competent, Passionate, Diversely united, and Objective organization.

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LIST OF SERVICES

NO. OFFICES PAGE NO.

I. COVER PAGE

II. AGENCY PROFILE 3

III. VISION / MISSION / SERVICE PLEDGE 4

IV. LIST OF SERVICES 5 - 6

1. CITY MAYOR’S OFFICE 7 - 12

2. OFFICE OF SENIOR CITIZEN'S AFFAIR 12 - 13

3. CITY VICE MAYOR’S OFFICE 14 - 21

4. OFFICE OF THE SECRETARY TO THE CITY COUNCIL

21 - 31

5. CITY ADMINISTRATOR’S OFFICE 32 - 33

6. CITY ACCOUNTING OFFICE 34 - 52

7.

CITY AGRICULTURE OFFICE 52 - 60

8. CITY ASSESSOR’S OFFICE 60 - 71

9. CITY BUDGET OFFICE 72 - 75

10. CITY CIVIL REGISTRAR OFFICE 76 - 116

11. CITY INFORMATION, CULTURE AND THE ARTS, AND TOURISM OFFICE 117 - 124

12. CITY ECONOMIC AND INVESTMENT

PROMOTION OFFICE 125 - 127

13. OFFICE FOR THE DEVELOPMENT OF COOPERATIVES

127 - 131

14. DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (DRRMO) 132 - 135

15. CITY ENGINEERING OFFICE 136 - 190

16. CITY ENGINEERING – INFRASTRUCTURE DIVISION OFFICE

191 - 195

17. CITY ENGINEERING OFFICE – MOTOR POOL

196 - 198

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18. CITY ENVIRONMENT AND NATURAL RESOURCES

199 - 202

19. CITY GENERAL SERVICES OFFICE 203 - 211

20. CITY HEALTH OFFICE 212 - 231

21. CITY HUMAN RESOURCE MANAGEMENT OFFICE

231 - 244

22. PUBLIC EMPLOYMENT SERVICE OFFICE

244 - 250

23. INTEGRATED TRANSPORT TERMINAL 251 - 256

24. CITY MARKET ADMINISTRATOR’S OFFICE 256 - 258

25. CITY MODERN ABATTOIR OFFICE 259 - 263

26. PERSONS WITH DISABILITY AFFAIRS OFFICE 264 - 266

27. CITY PERMITS AND LICENSING OFFICE

266 - 295

28. CITY PLANNING AND DEVELOPMENT OFFICE

296 - 301

29. CITY POPULATION OFFICE 302 - 307

30. DEPARTMENT OF PUBLIC ORDER AND SAFETY

307 - 311

31. OFFICE OF THE CITY SECRETATY 312 - 313

32. CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

313 - 318

33. CITY TREASURER’S OFFICE 319 - 337

34. CITY VETERINARY OFFICE

338 - 347

V. FEEDBACK MECHANISM 348

VI. LIST OF OFFICES 349 - 351

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1. CITY MAYOR’S OFFICE

1. Issuance of Mayor’s Clearance to Solemnize Marriage and Certificate of Good Moral Character

One of the Government’s main objectives is to create a CITIZEN’S CHARTER to guide citizens on how to avail of frontline government services at the community level and avoid transacting with fixers which is observed in almost every government agency in the country.

Office or Division: City Mayor’s Office Classification: Simple Type of Transaction: G2C - Government to Client Who may avail? General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. ISSUANCE OF MAYOR’S CLEARANCE

(AUTHORITY TO SOLEMNIZE MARRIAGE)

1. Barangay Clearance, Certification of Residency

Barangay Captain from 37 Barangays

2. Copy of the Articles of Incorporation (SEC

Registration) of the Church Availing Party

3. Copy of the Appointment of the Requesting Party

Availing Party

B. REQUEST FOR CERTIFICATE OF GOOD

MORAL CHARACTER

1. Barangay Certification of no derogatory record Barangay Captain from 37 Barangays

2. Police Clearance/ NBI Clearance PNP Office/ NBI Office 3. Court Clearance MTC

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit required documents/ requirements.

1.1 Receive and verify required documents submitted by the client/ applicant.

. None

5 minutes

Admin. Staff

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2. Proceed to CTO for payment and submit Official Receipt (OR) showing payment of fees.

2.1 Receive and record or number.

P 50.00 5 minutes Receiving Clerk or Employee in-Charge of the City Administrator’sOffice

1.2 Prepare documents requested by the client/ applicant.

None 5 minutes Admin. Staff

1.3 Bring document to office of the City Mayor for signature of the document.

None 3 minutes CMO Staff

1.4 City Mayor (or his authorized representative) affixes his signature of approval on the clearance/certification/permit.

None 5 minutes City Mayor

2. Claim approved document at the City Mayor’s Office.

2.1 Release approved documents requested by the client/ applicant.


TOTAL: P 50.00 25 minutes

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2 For Endorsement to Social Welfare Institution, Job Recommendation, Endorsement to transfer from work situation This process aims to evaluate/validate the requesters for the said Job Recommendation and Endorsement to transfer from work situation.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request to the receiving clerk or employee in-charge (EIC). *Job Recommendation, Endorsements.

1.1 Receive request of the client/s.

None

15 minutes

CMO Staff

1.2 Prepare the documents requested by the client/s.

. None

3 minutes Admin. Staff

1.3 Verify orderliness of documents requested by the client/s.

None

5 minutes Secretary to the City Mayor

3. Claim to the employee in

2.1 Release approve


A. FOR REQUEST OF ENDORSEMENT TO SOCIAL WELFARE INSTITUTIONS

1. Barangay Indigency 2.

Barangay Captain from 37 Barangays

2. Case Study of the Patient City Social Welfare and Development Office

3.Certified Copy of the Medical Certificate/ Clinical Abstract

Health Institutions

B. REQUEST FOR JOB RECOMMENDATION/ TRANSFER FROM WORK SITUATION

1.Request Letter addressed to the City Mayor Availing Party 2.Curriculum Vitae/ Resume Availing Party

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charge (EIC) approved document.

document requested by the client/s.

TOTAL: None 26 minutes

3. Request of Medical Assistance and Financial Assistance This process aims to evaluate/validate the requesters who are qualified for the said assistance.



CLIEN STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Get the list of requirements from the person in charge (AICS).

3.1 Give the list of requirements to the client/s

None

5 minutes AICS Staff

2. Submit complete requirements for Validation, Assessment and Endorsement.

4.1 Receive and process complete requirements/ papers of the client/s to CSWD Office.

None 3 minutes

*1 week Payroll

*1 day for voucher.

AICS Staff

3. Upon notice/advice proceed to the

5.1 Releases their AICS Assistance.

None *In case of power

interruption or

CTO Staff

1. REQUEST OF MEDICAL ASSISTANCE 1. Barangay Certificate of Indigency

(original copy) Barangay Captains from 37

Barangays 2. Medical Certificate / Death Certificate

(original copy) Health Institutions/LCR

3. Hospital Bills, Receipts/ Statement of Accounts (original copy)

Health Institutions

4. Community Tax Certificate (CEDULA) (photocopy)

Barangay Captains from 37 Barangays

5. Voter’s ID/Affidavit (original) COMELEC Office

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City Treasurer’s Office to claim AICS assistance.

force majeure events, services may be delayed.


(AICS *1 week Payroll

*1 day for voucher)

4. Official Transactions with the City Mayor

This process aims to talk/discuss personally to the City Mayor about LGU matters and other concerns for his immediate action/decision.

Office or Division: City Mayor’s Office Classification: Simple

Type of Transaction: G2C - Government to Client, G2G-Government to Government, G2B-Government to Businessman

Who may avail? General Public


Clients Steps

Agency Actions

Fees

Collected (if any)

Processing

Time

Person Responsible

1. Give the filled up appointment slip to the receiving clerk or employee in-charge (EIC).

1.1 Receive the appointment slip.

. None

Not exceeding 5

minutes.

Note: Case to Case basis if

the City Mayor has a

meeting attended prior

CMO Staff

A. For Appointment to the City Mayor

1. Fill-up appointment slip CMO Staff B. Meeting with the City Mayor

1. Confirms through the Secretary to the City Mayor.

Secretary to the City Mayor

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to the said appointment

1.2 Serve coffee/

water and biscuits to the clients/visitors. (NGA’s, NGO’s etc.)

None

2 minutes CMO Staff

1.3 Check and review what the client/visitors needed to the City Mayor.

None 2 minutes Secretary to the City Mayor

1.4 Assist the clients/visitors to the City Mayor.

None

2 minutes Secretary to the City Mayor

1.5 The City Mayor talk/ discuss to the employee/s / constituents about their concerns.

None *Time depends on

what concerns they will

discuss to the City Mayor.

City Mayor


2. OFFICE OF SENIOR CITIZEN'S AFFAIR (OSCA)

ISSUANCE OF SENIOR CITIZEN'S IDENTIFICATION CARD (ID) AND PURCHASE BOOKLET FOR MEDICINES AND GROCERIES

Adherence to the observance and implementation of IRR of RA No. 9994 which grants additional benefits and special privileges to the senior citizens affirming the State's recognition of the elderly as significant members of the society who is sixty (60) years old or above.

Office or Division City Mayor's Office

Office for Senior Citizen Affairs Classification: Simple Type of Transaction: Government to client Who may avail: All Senior Citizens of Santiago City

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CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Any of the following: a. Access Card City Mayor's Office Data Center b. Social Security Services UMID Card Social Security System Office c. Voter's Registration Certificate or Identification Card

Commission on Election (COMELEC)

d. Postal Identification Card Post Office

e. Birth Certificate Local Civil Registrar's Office

2. 2 pcs. 2 x 2 ID picture and 2pcs. 1 x 1 ID picture Availing Party

3. Registration form Available at the Office for Senior Citizen Affairs


PROCESSING TIME PERSON

RESPONSIBLE 1. Submit required documents.

1.1 Review/validate the submitted documents.

NONE 2 Minutes

Front Desk Focal Person

1.2 Advice the client to fill-out registration form


2. Fill-out and submit Registration form

2.1 Receive filled-out registration form.

NONE

1 minute Front Desk Focal Person

2.2 Conduct Orientation

15 minutes Focal Person

2.3 Prepare the Identification Card and Purchase Booklet

5 minutes Staff

3. Sign the Identification Card

3.1 Assist the client to sign the ID. NONE 2 minutes Staff

4. Receive the ID and Purchase Booklet 4.1 Issue the ID and

Purchase Booklet NONE 1 minute Front Desk Focal

Person

TOTAL NONE 26 minutes

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3. CITY VICE MAYOR’S OFFICE

CITY TRICYCLE FRANCHISING AND REGULATORY BOARD OFFICE 1. ISSUANCE OF MOTORIZED TRICYCLE OPERATORS PERMIT (MTOP) This in accordance with City Ordinance No. 8THCC-080 otherwise known as the Revised Tricycle Code of Santiago City, Article V Sec. 11

Office or Division: Office of the City Tricycle Franchising and Regulatory Board Classification: Technical Type of Transaction: G2C – Government to Client/ Citizen Who may avail: Citizens of Santiago City

CHECKLIST OF REQUIREMENT WHERE TO SECURE A. Documentary Requirements for New

Applicants:

A.1. Application Form CTFRB Office A.2. Verification Form CTFRB Office A.3. Voter’s Identification/Affidavit of the Applicant

Commission on Elections

A.4. Official Receipt/Certificate of Registration of the motorcycle

Land Transportation Office

A.5. Passengers Liability Insurance Policy

Insurance Company

A.6. Barangay Clearance Issued to the Applicant

Barangay of origin

A.7. SAFETODA Clearance. SAFETODA Office B. Documentary Requirements for

Renewal

B.1. Application Form CTFRB Office B.2. Verification Form CTFRB Office B.3. Voter’s Identification/Affidavit of the Applicant

Commission on Elections

B.4. Official Receipt/Certificate of Registration of the motorcycle for hire

Land Transportation Office

B.5. Passengers Liability Insurance Policy

Insurance Company

B.6. Barangay Clearance Issued to the Applicant

Barangay of origin

B.7. Original MTOP Availing Party B.8. Official Receipt of Annual Franchise Fee

City Treasurers Office

B.9. SAFETODA Clearance. SAFETODA Office

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C. Documentary Requirements for Renewal and Transfer by Reason of Death

C.1. Application Form CTFRB Office C.2 Verification Form CTFRB Office C.3. Voter’s Identification/Affidavit of the Applicant

CTFRB Office

C.4. Death Certificate of Franchise Holder City Civil Registrar’s Office C.5. Birth Certificate of Surviving Spouse City Civil Registrar’s Office C.6. Joint Affidavit of beneficiaries of more than one surviving heirs

Law Office

C.7. Original MTOP Availing Party


PROCESSING TIME

PERSON RESPONSIBLE

1. Client sign on attendance logbook

1.1. Assists the client on the attendance logbook

FOR NEW: Application Fee- 1,950.00 Parking Fee -100.00 Galvanized Body Number-270.00 Mayor’s Permit Fee-50.00 Operator’s ID-50.00 FOR RENEWAL Renewal Fee-470.00 Operator’s ID-50.00 Seminar fee-50.00

1 minute


2. Submit all the required documents

2.1. Receive/verify the completeness of the submitted documents

If incomplete, return to client and give checklist of lacking requirements. If complete, accomplish the application form and let the applicant to affix his/her signature below the application form.

2 minutes

Admin. Aide III

3. Sign the Accomplished application form

3.1. Check the completeness of the application form

2 minutes Admin. Aide I

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4. Present the actual tricycle unit

4.1. Inspect/ Stencil the tricycle unit

4.2. Issue verification

form and advise the client to be notarize by a Notary Public.

Advice the applicants to pay the corresponding fees to the City Treasurer’s Office

FOR TRANSFER: Transfer fee-350.00 Operator’s ID-50 Seminar fee-50.00

10 minutes

30 minutes

Admin. Aide I

Admin. Aide I

5. Return all the required documents and the Official Receipt

5.1. Received the accomplished application form for record on file of the CTFRB.

5.2. Furnish one (1) copy of the application form to the applicant to serve as a temporary permit for the period of sixty (60) days.

Advice the applicant to attend the scheduled hearing for the approval of their application.

5.3. Prepare the Committee report consisting of the name, address and the corresponding body number issued to the applicants.

5.4. Submit the list to

the Chairman of the Committee

NONE

2 minutes

3 minutes

Note: Cut-off date

every Friday. For hearing on the following

Tuesday

20 minutes

5 minutes

CTFRB Secretariat

Admin. Aide III

LLSA III

Data Encoder

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on Public Utilities to be reported to the CTFRB for the final approval of their MTOP in a regular session

6. Attend Hearing

6.1. Assist the client on the attendance logbook and orient the client on the rules and regulations on the provision of Revised Tricycle Code

For Approval of the MTOP during the Regular Session

6.2. Print out the Motorized Tricycle Operators Permit after its approval of the CTFRB for signature of the CTFRB Chair.

6.3. For signature of the CTFRB Chairman

NONE

4 hours

30 minutes

1 day

Admin. Aide I

Data Encoder City Vice Mayor

7. Submit the issued temporary Operator’s Permit

7.1. Received the Original copy of the Temporary MTOP from the respective client

NONE

2 minutes

Admin. Aide I

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8. Received the approved MTOP

8.1. Issue the approved MTOP to respective applicants.

Let the applicant affix his/her signature to the duplicate copy of the MTOP proving that he/she received the same

NONE

2 minutes


TOTAL

FOR NEW: P2,420.00 FOR RENEWAL P570.00 FOR TRANSFER: P700.00

1 day, 5 hours and 49

minutes

Note: Cut-off date

every Friday. For hearing on the following

Tuesday

2. PROCESSING FOR THE ISSUANCE OF CITY TRICYCLE FRANCHISING AND REGULATORY BOARD (CTFRB) IDENTIFICATION CARD.

Based on Article VIII Section 25 of the Revised Tricycle Code

Office or Division: Office of the City Tricycle Franchising and Regulatory Board Classification: Simple Type of Transaction: G2C – Government to Client/ Citizen Who may avail: Citizens of Santiago City

CHECKLIST OF REQUIREMENT WHERE TO SECURE 1. Xerox Copy of Driver’s License

(Professional) Availing party

2. Xerox Copy of Motorized Tricycle Operator’s Permit

Availing party

3. 1 (2 x 2 ) latest ID picture Availing party

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PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the complete required documents

1.1 Verify the completeness and authenticity of the submitted documents Advice the client to pay the Driver’s Identification Card to the City Treasurer’s Office.

1.2 Accomplish and print the CTFRB Identification Card

1.3 For signature of the CTFRB Chairman

P20.00

2 minutes

10 minutes

1 day

CTFRB Secretariat Data Encoder City Vice Mayor

2. Received the CTFRB Identification Card

1.1 Issuance of the CTFRB Identification Card to the applicant

5 minutes CTFRB Secretariat

TOTAL: P20.00 1 day and 17 minutes

3. PROCESSING FOR THE ISSUANCE OF CONFIRMATION OF UNITS/CERTIFICATE OF DROPPING. This is one of the required documents by the Land Transportation Office for the renewal of the Official Receipt of Registration (OR) of all Motorized tricycle- for-hire every year.


CHECKLIST OF REQUIREMENT WHERE TO SECURE 1. Xerox Copy of Motorized Tricycle

Operators Permit (MTOP) Availing Party

2. Certificate of Registration/ latest Official Receipt of Registration

Availing Party

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PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the required documents

1.1 Verify the completeness of the submitted required documents

1.2 Accomplish and print the CTFRB Confirmation of Units/Certificate of Dropping

NONE

2 minutes

10 minutes

CTFRB Secretariat Data Encoder

2. Received the

CTFRB Confirmation of Units/Certificate of Dropping

2.2 Issuance of the CTFRB Confirmation of Units/Certificate of Dropping to the applicant.

5 minutes

CTFRB Secretariat

TOTAL:

NONE

17 minutes

4. PRELIMINARY MEDIATION/CONCILIATION PROCEEDINGS The simple process on the filing of complaints against any violation of the Rules and Regulation of the CTFRB under Ordinance Number 8thcc-080 Otherwise Known As The Revised Tricycle Code.


CHECKLIST OF REQUIREMENT WHERE TO SECURE 1. File a formal complaint to the City

Tricycle Franchising and Regulatory Board (CTFRB) and or Department Order and Safety (DPOS)

Availing Party


PROCESSING TIME

PERSON RESPONSIBLE

1. File a formal complaint duly signed

1.1 Received and record the formal complaint

NONE

2 minutes

1 hour

CTFRB Secretariat

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by the concerned complainant

1.2 Send Notices to both parties informing the date, time and place of the Scheduled conciliation/ mediation proceedings

1.3 Inform the complainant and the respondent to appear personally to the CTFRB during the mediation/conciliation proper for the immediate resolution of the complaint.

10 minutes

Senior Admin. Asst. III

2. Attend Proceedings

2.1 Mediation/Conciliation of the Complaint NONE

Senior Admin. Asst. III

TOTAL: NONE 1 hour and 12 minutes

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4. OFFICE OF THE SECRETARY TO THE CITY COUNCIL

1. APPLICATION FOR CIVIL SOCIETY ORGANIZATION (CSO) ACCREDITATION/RECOGNITION

This process entails the careful scrutiny and evaluation of submitted application form with attached requirements prior to its inclusion to the Sangguniang Panlungsod (SP) Agenda.

Office or Division: Office of the Secretary to the Sangguniang Panlungsod City Government of Santiago

Classification: Simple Type of

Transaction: G2C – Government to Client G2B – Government to Business

Who may avail: Non-Government Organizations (NGOs), Peoples Organizations (POs), other Community-based Organizations, Religious Groups, Indigenous Peoples (IP), etc.

CHECKLIST OF REQUIREMENT

WHERE TO SECURE 1. Application letter Sangguniang Panlungsod Secretariat

2. Application form Sangguniang Panlungsod Secretariat

3. Board Resolution Organization’ Board Secretariat 4. Certificate of Registration Securities & Exchange Commission (SEC)

5. List of current officers and members Organization’s Board Secretariat

6. Sworn Statement Organization’s Board Secretariat 7. Accomplishment report Organization’s Board Secretariat

8. Financial statement Organization’s Board Secretariat

9. Profile Organization’s Board Secretariat 10. Copy of the minutes Organization’s Board Secretariat

11. Vicinity Map Organization’s Board Secretariat

12. Office Picture Organization’s Board Secretariat 13. For CSOs applying to be members of the

Local School or Health Board: a) Photocopy of profiles of at least

three (3) individuals in the organization that will verify their involvement in the health or education sector

Organization’s Board Secretariat


PROCESSING TIME

PERSON RESPONSIBLE

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1. Submit application

letter with complete requirements.

1.1 Receive

application letter.

1.2 Evaluate/review submitted documents.

If incomplete:

1.3 Notify the client and issue checklist of requirements. If complete:

1.3 Calendar the application letter for the next Sangguniang Panlungsod session.

None

1 minute 15 minutes 1 minute 2 minutes 2 minutes

Admin. Aide VI Admin Aide IV Admin. Aide VI Admin Aide IV Admin. Aide VI Admin Aide IV Board Secretary I

2. Receive notification for the schedule of hearing/session.

2.1 Notify the client of the schedule of hearing/session.

None 2 minutes Admin. Aide VI Admin Aide IV

3. Attend scheduled hearing/session

3.1 Assist the client. None 1 minute Admin. Aide VI Admin Aide IV

TOTAL: NONE 22 minutes

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2. APPLICATION FOR LAND RECLASSIFICATION

3. 4. 5.

6. This process entails the review and evaluation of submitted application letter with attached requirements for Land Reclassification prior to its inclusion to the Sangguniang Panlungsod (SP) Agenda.

Office or Division:

Office of the Secretary to the Sangguniang Panlungsod

City Government of Santiago Classification: Simple

Type of Transaction:

G2C – Government to Client G2B – Government to Business

Who may avail: Land owners where lots are located within the territorial jurisdiction of Santiago City CHECKLIST OF REQUIREMENT WHERE TO SECURE

1. Request letter addressed to the City Vice Mayor Sangguniang Panlungsod Secretariat

2. Photocopy of Land Title/s Register of Deeds 7. Tax declaration City Assessor’s Office

8. Updated Tax Payments City Treasurer’s Office

9. Subdivision/Lot Plan Blueprints Lot owner’s Engineer-planner 6. Zoning Certificate City Planning and Development Office

7. DAR Clearance for Agri Land Department of Agrarian Reform (DAR)

8. DA Certificate for Agri Land Department of Agriculture (DA)


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application letter with complete requirements.

1.1 Receive application letter.


If incomplete:



NONE

1 minute

20 minutes 1 minute 2 minutes


25


2.1 Notify the client of the schedule of hearing/session.

NONE

1 minute

Admin. Aide VI Admin Aide IV


2.1 Assist the client. NONE

1 minute



10.

3. APPLICATION FOR APPROVAL OF SUBDIVISON PLAN / DEVELOPMENT PERMIT

4. 5.

This process entails the review and evaluation of an application for approval of a subdivision plan and its eventual Development Permit as pre-requisite for the actual construction of the proposed subdivision project within the territorial jurisdiction of Santiago City prior to its inclusion to the Sangguniang Panlungsod (SP) Agenda.



Transaction: G2G – Government to Government G2C – Government to Client G2B – Government to Business

Who may avail: Government housing agencies, private developers, lot owners within Santiago City

CHECKLIST OF REQUIREMENT WHERE TO SECURE 1. Final Subdivision Plan • Subdivision Project Engineer-planner

2. Engineering Plan • Subdivision Project Engineer-planner

3. Topographic Plans • Subdivision Project Engineer-planner

4. Brief description of the project • Subdivision Project Engineer-planner

5. Certified true copy of Land titles • Register of Deeds

6. Certificate that the location of the proposed subdivision project is within the coverage of ISELCO.

• Isabela Electric Cooperative I (ISELCO I)

7. Certificate that the location of the proposed subdivision project is serviceable by SANWAD

• Santiago City Water District (SANWAD)

8. Affidavit of Engineer Planner. • Subdivision Project Engineer-planner

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PROCESSING TIME

PERSON RESPONSIBLE

1. Submit

application letter with complete requirements.

1.1 Receive

application letter.


If incomplete:

1.3 Notify the client and issue checklist of requirements.

If complete:


NONE

1 minute 25 minutes 1 minute 2 minutes


2. Receive

notification for the schedule of hearing/session.

2.1 Notify the client

of the schedule of hearing/session.

NONE

1 minute


3. Attend

scheduled hearing/session

3.1 Assist the client.

NONE

1 minute



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4. APPLICATION FOR CELLSITE TOWER 5. 6. 7.

This process entails the review and evaluation of an application for the construction of Cellsite Towers (i.e. Globe Tower, Smart Tower, etc.) and its accompanying control room as pre-requisite for the actual construction of the proposed Cellsite Tower within the territorial jurisdiction of Santiago City prior to its inclusion to the Sangguniang Panlungsod (SP) Agenda.



Transaction: G2C – Government to Client G2B – Government to Business

Who may avail: Private Communications Companies CHECKLIST OF REQUIREMENT WHERE TO SECURE

1. Request letter Requisitioner

2. Barangay Resolution Barangay where Cellsite Tower will be erected 3. Certification from the Punong Barangay Barangay where Cellsite Tower will be erected 4. Neighbors' consent within 50 m radius Barangay where Cellsite Tower will be erected

5. Vicinity Map Company Project Engineer 6. Transfer Certificate of Title • Register of Deeds

7. Declaration of Real Property City Assessor’s Office 8. Consent and Authority Land Owner

9. Site Development Plan Company Project Engineer 10. Agreement to Lease Undertaking Land Owner

11. Certificate of Non-Coverage from Environmental Management Bureau

Department of Environment & Natural Resources (DENR)

12. Secretary's Certificate • Department of Energy (DOE)

13. Radio Frequency Radiation Evaluation Nat’l. Telecommunications Commission (NTC) 14. Application for Height Clearance (ATO) Civil Aviation Authority of the Philippines

15. Radio Frequency Radiation Evaluation • Department of Health (DOH)

16. Updated tax payment City Treasurer’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application

letter with complete requirements.

1.1 Receive

application letter.


NONE

1 minute 30 minutes

Admin. Aide VI Admin Aide IV Admin. Aide VI Admin Aide IV

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If incomplete:



1 minute 2 minutes

Admin. Aide VI Admin Aide IV Board Secretary I

2. Receive

notification for the schedule of hearing/session.

2.1 Notify the client of

the schedule of hearing/session.

NONE

1 minute


3. Attend

scheduled hearing/session

2.1 Assist the client.

NONE

1 minute



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5. ISSUANCE OF COPIES OF ORDINANCES AND RESOLUTIONS

Issuance of copies of Ordinances and Resolutions entails the process of providing literal copies of approved legislative measures to requisitioners at the least possible time. The Office of the Secretary to the Sangguniang Panlungsod ensures that literal copies (soft & hard) of Ordinances and Resolutions are always available to all the citizens of the City.


Classification: Simple Type of Transaction: G2G – Government to Government

G2C – Government to Client G2B – Government to Business

Who may avail: All government and private entities CHECKLIST OF REQUIREMENT WHERE TO SECURE

1. Request Slip

Sangguniang Panlungsod Secretariat


FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up and submit Request Slip

1.1 Receive and evaluate

request form

1.2 Retrieve/print requested documents

None

1 minute

10 minutes

Admin Aide IV Admin Aide VI

2. Receive documents

and sign on log book.

2.1 Record transaction

on log book.

2.2 Issue/release requested documents.

None

2 minutes

2 minutes

Admin Officer V Admin Aide VI

Admin Officer V Admin Aide VI


30

6. RECEIVING OTHER MATTERS FOR AGENDA Receiving matters for agenda entails the process of verifying the authenticity, correctness and completeness of documents that are being received by the frontline records personnel which may be considered for agenda for the week’s SP Session. Such documents are properly documented in a log book, and scanned for PDF files for future references.

Office or Division:

Office of the Secretary to the Sangguniang Panlungsod


Type of Transaction:

G2G – Government to Government G2C – Government to Client G2B – Government to Business

Who may avail:

All government and private entities

CHECKLIST OF REQUIREMENT WHERE TO SECURE 1. Documents that may be included for SP

agenda (i.e. inter-government agency letters, executive bills, committee reports, proposed resolutions/ordinances, barangay ordinances, complaint letters and other petition letters, etc.)

Requisitioner

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID PROCESSING

TIME PERSON

RESPONSIBLE 1. Submit

required documents for agenda

1.1 Received and verify authenticity/ correctness/completeness of documents.

If incomplete:

1.2 Notify the client and issue checklist of requirements.

If complete:

1.2 Log documents for agenda.


NONE

5 minutes 1 minutes 2 minutes 2 minutes

Admin Aide VI

Admin Aide VI Board Secretary I

Board Secretary I


31

7. ISSUANCE OF CERTIFICATES

Issuance of certificates includes the process of issuing certificate of availability/unavailability of records within the SP Secretariat Office, certificate of posting, certificate of no pending case (for Barangay Officials), and other legislative certifications being requested. After verification, the same staff prepares/encodes the certification for signature of the SP Secretary and releases the same to the requisitioner at the least possible time. Office or Division: Office of the Secretary to the Sangguniang Panlungsod


Type of Transaction: G2G – Government to Government G2C – Government to Client G2B – Government to Business

Who may avail: All government and private entities CHECKLIST OF REQUIREMENT WHERE TO SECURE

1. Request Slip Sangguniang Panlungsod Secretariat


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up request slip.

1.1 Receive filled-up request slip and discuss the details of request.

1.2 Prepare requested certificate.

1.3 Forward the

certificate for review and signature.

None

5 minutes

4 minutes

5 minutes

Admin Aide VI Admin Aide VI

Sangguniang Panlungsod Secretary

2. Receive Certificate and sign on log book.

2.1 Record transaction on log book.

2.1 Issue Certificate.

None

1 minute

1 minute

Admin Aide VI

Admin. Aide VI


32

5. CITY ADMINISTRATOR’S OFFICE

1. ISSUANCE OF FUND RAISING AUTHORIZATION AND PERMIT

Regulation of the conduct of activities of persons and groups of persons intended to raise fund for their private purposes.

Office or Division: City Administrator’s Office Classification: Simple Type of Transaction: G2C - Government to Client Who may avail: Cooperatives, Schools, Home And School Organizations, Parents-

Teachers Associations, Professional Associations, Non-Government Organizations, Barangay Councils, Alumni Associations, Students Organizations, Religious Orders, Congregations, Denominations, Sects, Groups, Organizations, Socio-Civic Groups And Organizations, Trade And Business Groups and Organizations, Enthusiasts Groups and Organizations, Homeowners’ Association, Sectoral Groups, Philanthropic Organizations or Foundations

For request of Fund Raising Authorization and Permit 1. Three (3) copies if duly accomplished authority and permit

Availing Party

2. Special power of attorney, if applicant is other than the permitted named therein

Availing Party

3. Certified true copy of articles of incorporation or cooperation or association

Availing Party

4. Such other documents as may be required for the consideration/ approval of the application

Availing Party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit required documents

1.1 Assessment of the completeness of the documents. Instruct the availing party to proceed to the City Treasurer’s Office for payment

None

Php 200.00

15 minutes

15 minutes

City Administrator’s

Office Staff


33

2. Present the Official Receipt (OR) of Payment

2.1 Preparation of Fund Raising Permit to include the OR number and date of payment

None

None

30 minutes


Office Staff

2.2 The City Administrator affixes his signature of approval on the permit.

City Administrator

4. Claim the approved Fund Raising Permit and Sign on the Logbook

3.1 Record the transaction on Logbook.

None

None

10 minutes


Office Staff

3.2 Release the Fund Raising Permit.

TOTAL

Php 200.00

70 minutes

34

6. CITY ACCOUNTING OFFICE

1. PROCESSING OF DISBURSEMENT VOUCHERS

Disbursement Voucher a form used to pay an obligation to employees / individuals / agencies / creditors for goods purchased or services rendered.

Office / Division: General Administration Division – Auditing and Accounting Sections Classification: Simple Transaction Type of Transaction: G2G, G2B, G2C Who may avail: Suppliers and Contractors, Government and Non-Government

Agencies, People seeking financial assistance


For Procurement Vouchers (Alternative Mode of Procurement): Obligation Request (for GF) (4 copies) Program Proposal / Request Letter Pre-Repair Inspection Report Purchase Request (3 copies) BAC Indorsement(3 copies) Request For Quotation Canvasses (3 suppliers, 3 canvasses each) Abstract of Bids / Quotations (3 copies) Quotation Evaluation Report BAC Resolution Notice of Award Contract Award Notice Abstract

Purchase Order (3 copies) Inspection and Acceptance Report (3 copies) OR/DR/CI/SI Attendance Sheets / List of Recipients

Report of Waste Disposal (3 copies)

For Procurement Vouchers (Alternative Mode of Procurement): City Budget Office Requisitioner Motor pool Section General Services Office / Requisitioner Bids and Awards Committee Bids and Awards Committee General Services Office Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee BAC / City Mayor’s Office BAC / City Mayor’s Office Bids and Awards Committee General Services Office General Services Office Supplier Requisitioner General Services Office / Motor pool Section

For Procurement Vouchers (Public Bidding Goods): Obligation Request (for GF) (4 copies) Purchase Order (3 copies)

City Budget Office General Services Office

35

Performance Bond Notice to Proceed Contract Bidding Result Posted at G-EPS Notification of Bidding Notice of Award BAC Resolution Post Qualification & Evaluation Report Notice of Post Qualification Bid Evaluation Report Abstract as Calculated (3 copies) Abstract as Read (3 copies) Certificate of Posting Inspection & Acceptance Report (3 copies) Minutes of Pre-Bid Conference Minutes of Public Bidding Award Notice Abstract Purchase Request (3 copies) Invitation to Bid Bid Proposal Envelop A Envelop B Net Financial Contracting Capacity Bidder's Bond Authority of Signing Officer List of Contractor's Personnel Indemnity Agreement Cash Flow Payment Schedule Organizational Chart Omnibus Sworn Statement Bid Security : Surety Bond Delivery Schedule Annual Procurement Plan (APP) Project Procurement Management Plan

Winning Bidder BAC / City Mayor’s Office BAC / City Mayor’s Office Bids and Awards Committee BAC / City Mayor’s Office BAC / City Mayor’s Office Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee General Services Office Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Requisitioner / General Services Office Bids and Awards Committee Bidders Bids and Awards Committee / Bidders Bids and Awards Committee / Bidders Bids and Awards Committee / Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bids and Awards Committee Bids and Awards Committee

For Procurement Vouchers (Public Bidding Infrastructure): Obligation Request (for GF) (4 copies) Statement of Work Accomplished Certificate of Final Inspection Certificate of Acceptance Performance Bond Notice to Proceed

City Budget Office City Engineering Office City Engineering Office City Engineering Office Winning Bidder BAC / City Mayor’s Office

36

Contract Bidding Result Posted at G-EPS Notification of Bidding Results Notice of Award BAC Post Qualification & Evaluation Report Notice of Post Qualification Bid Evaluation Report Abstract as Calculated (3 copies) Abstract as Read (3 copies) Certificate of Posting Minutes of Pre-Bid Conference Minutes of Bid Opening Invitation to Bid Award Notice Abstract Program of Works (POW) Bid Proposal Envelop A Envelop B Net Financial Contracting Capacity Bidder's Bond Authority of Signing Officer List of Contractor's Personnel

List of Contractor's Major Equipment Units Bill of Quantities Indemnity Agreement Cash Flow Payment Schedule Organizational Chart Omnibus Sworn Statement Bid Security : Surety Bond Construction Schedule Annual Procurement Plan (APP) Project Procurement Management Plan

BAC / City Mayor’s Office Bids and Awards Committee BAC / City Mayor’s Office BAC / City Mayor’s Office Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee Bids and Awards Committee City Engineering Office Bidders Bids and Awards Committee / Bidders Bids and Awards Committee / Bidders Bids and Awards Committee / Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bidders Bids and Awards Committee Bids and Awards Committee

For Aid to Individual in Crisis Situation (AICS): Obligation Request (for GF) (4 copies) Medical Certificate (original) Certified True Copy of Death Certificate

Certification of living together, Certificate of Guardianship, Certificate of Residency (original), if needed

City Budget Office Claimant/s Claimant / Local Civil Registry

Claimant / Barangay Hall

37

Social Case Summary (3 copies) Social Case Study, if applicable

Certificate of eligibility for cash grant (3 copies) Statement of Account, if necessary Cash Grant assessment

City Social Welfare and Development Office City Social Welfare and Development Office City Social Welfare and Development Office Claimant City Social Welfare and Development Office

For Cash Advances for travel: Obligation Request (for GF) (4 copies) Itinerary of Travel (4 copies) Travel Order Invitation (if applicable)

City Budget Office Claimant Claimant Claimant

For Reimbursement of Travelling and Training Expenses: Obligation Request (for GF) (4 copies)

Itinerary of Travel with Certificate of Travel completed (3 copies Travel Order Invitation (if applicable) Narrative Report Certificate of appearance

Paper/ electronic plane/boat/bus tickets, boarding pass, terminal fee

City Budget Office

Claimant

Claimant Claimant Claimant Organizer of Event / Training

Claimant

For Cash Advances for Special Disbursing Officer: Obligation Request (for GF) (4 copies) Bond Documents Program Proposal Photocopy of Office Order / Designation

City Budget Office Special Disbursing Officer Special Disbursing Officer City Mayor’s Office

For Cash Advances for payroll and operating expenses: Disbursement Vouchers (3 copies) Supporting payroll to be paid

City Treasurer’s Office City Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Facilitated by City Accounting Office

1. Submit Disbursement Vouchers with complete supporting documents

1.1 Accept and record the DV to logbook

None 1 minute - Front Desk Focal

Person

38

1.2 Review/Check the completeness, validity, legality of the claims and its supporting documents, then affix initials, compute withholding taxes If incomplete or without legal basis, return to client and issue list of missing requirement or grounds for non-approval

8 minutes - Pre-audit Section Focal Person

1.3 Certify/Sign the reviewed DV 3 minutes

- City Accountant or Assistant City Accountant

1.4 Assign number to DV 1 minute - Administrative

Assistant III 1.5 Record the DV on logbook 1 minute - Front Desk Focal

Person 2. Receive the duly

processed DV. 2.1Forward DV and its supporting documents to Treasurer’s Office for further processing

1 minute - Liaison Officer

Facilitated by the availing party, liaison personnel or authorized representative 1. Submit Disbursement Vouchers with complete supporting documents

1.1 Accept and record the DV to logbook

None

1 minute - Front Desk Focal Person

1.2 Review/Check the completeness, validity, legality of the claims and its supporting documents, then affix initials, compute withholding taxes If incomplete or without legal basis, return to client and issue list of missing requirement or


39

grounds for non-approval 1.3 Certify/Sign the reviewed DV 3 minutes



Assistant III 1.5 Record the DV on logbook 1 minute - Front Desk Focal


processed DV. 2.1 Let the recipient sign on the logbook 1 minute - Front Desk Focal

Person

TOTAL: None

15 minutes

Includes waiting time

2. PROCESSING OF PAYROLLS

Payrolls are used for claims of laborers/casual employees and other wage earners.

Office / Division: General Administration Division – Auditing and Accounting Sections Classification: Simple Transaction Type of Transaction: G2G, G2C Who may avail: LGU Offices, Government or Non-Government Agencies, People

seeking financial assistance


For First Salaries and Wages: Obligation Request (4 copies) Payroll (3 copies) Approved Daily Time Record (3 copies) Accomplishment Report Appointment

Certificate of Biometrics Exemption

Oath of Office SALN BIR Form 1902 / 2305

City Budget Office City Human Resources Management Office City Human Resources Management Office Claimant/s Claimant/s City Administrator’s Office / City Vice Mayor’s Office City Human Resources Management Office Claimant/s City Human Resources Management Office

For Salaries and Wages: Obligation Request (4 copies) Payroll (3 copies) Approved Daily Time Record (3 copies)

City Budget Office City Human Resources Management Office City Human Resources Management Office

40

Accomplishment Report Appointment

Certificate of Biometrics Exemption

Claimant/s Claimant/s City Administrator’s Office / City Vice Mayor’s Office

For Aid to Individual in Crisis Situation (AICS) or Financial Assistance: Obligation Request (4 copies) Payroll (3 copies) Medical Certificate (original) Certified True Copy of Death Certificate

Certification of living together, Certificate of Guardianship, Certificate of Residency (original), if needed Social Case Summary (3 copies) Social Case Study, if applicable

Certificate of eligibility for cash grant (3 copies) Statement of Account, if necessary Cash Grant assessment

For Aid to Individual in Crisis Situation (AICS) or Financial Assistance: City Budget Office City Social Welfare and Development Office Claimant/s Claimant / Local Civil Registry

Claimant / Barangay Hall

City Social Welfare and Development Office City Social Welfare and Development Office City Social Welfare and Development Office Claimant AICS Office / City Mayor’s Office

For Prizes or Honoraria: Program Proposal / Request Letter Payroll (3 copies) Profile of recipients (for honoraria) Contract or Agreements

Requisitioner City Human Resources Management Office Requisitioner Requisitioner


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Facilitated by City Accounting Office 1. Submit Payroll with complete supporting documents

1.1 Accept and record the Payroll to logbook

None 1 minute - Front Desk Focal Person

41

1.2 Review/Check the completeness, validity, legality of the claims and its supporting documents, then affix initials If incomplete or without legal basis, return to client and issue list of missing requirement or grounds for non-approval

None 12 minutes - Pre-audit Section Focal Person

1.3 Record the DV on logbook None 1 minute - Front Desk Focal


processed DV. 2.1Forward DV and its supporting documents to Treasurer’s Office for further processing


Facilitated by the availing party, liaison personnel or authorized representative 1. Submit Payroll with complete supporting documents

1.1 Accept and record the Payroll to logbook

None




1.3 Record the DV on logbook 1 minute - Front Desk Focal


processed DV. 2.1 Let the recipient sign on the logbook 1 minute - Liaison Officer

TOTAL: None

15 minutes


42

3. LIQUIDATION OF CASH ADVANCES

A cash advance is settled and liquidated either by returning the money advanced if unspent, or by the presentation of regularly accomplished vouchers, giving satisfactory detail of the items thereon paid which must be in accordance with the purpose for which the cash advance was granted, and further supported by proper receipts and other evidence of payment, subject to the result of the post-audit thereof by the auditor concerned. The Accounting Department shall receive the Liquidation report for Cash Advance granted to officers & employees at the LGU with its corresponding supporting documents, process and record the same in the books of the agency then generate monthly schedule of cash advances and issue demand letter to concerned personnel with overdue unliquidated cash advance.

Office / Division: General Administration Division – Accounting Sections Classification: Simple Transaction Type of Transaction: G2G Who may avail: LGU Employees with Outstanding Cash Advance


For Cash Advances (Travel): Obligation Request (for GF) (4 copies) Liquidation Report (4 copies) Actual Itinerary of Travel (4 copies) Travel Order Invitation (if applicable) Narrative Report (if needed) Certificate of Appearance Photocopy of DV of Cash Advance Photocopy of Check of Cash Advance

Photocopy of Itinerary of Travel used for Cash Advance Official Receipt of claims Official Receipt of refund

City Budget Office Claimant Claimant Claimant Claimant Claimant Organizer of Event / Training Claimant Claimant

Claimant

Claimant City Treasurer’s Office

For Cash Advances (Special Disbursing Officer): Obligation Request (for GF) (4 copies) Liquidation Report (4 copies) Photocopy of DV of Cash Advance Photocopy of Check of Cash Advance Official Receipt of claims Official Receipt of refund

City Budget Office Claimant Claimant Claimant Claimant City Treasurer’s Office

43


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Liquidation Report complete supporting documents

1.1 Accept and record the LR to logbook and Prepare DV, if necessary

None




1.3 Sign the reviewed Liquidation Report and/or DV

3 minutes - City Accountant or

Assistant City Accountant

1.4 Assign number to DV, if there is reimbursement

1 minute - Administrative Assistant III

1.5 Record the LR on logbook 1 minute - Front Desk Focal


processed LR. 2.1 Forward LR and its supporting documents to Treasurer’s Office for further processing


TOTAL: None

20 minutes


44

4. LIQUIDATION OF CASH ADVANCES FOR PAYROLLS AND/OR OPERATING EXPENSES AND RECORDING PAID PAYROLLS

Advances for Payroll shall be granted to Regular Disbursing Officers for payment of salaries, wages, honoraria, allowances and other personnel benefits of officials and employees. The Advances for Payroll shall not be used for encashment of checks or for liquidation of previous or other types of cash advances. Liquidation of the advances shall be made within five (5) days after the end of the pay period. Any unclaimed salaries/allowances shall be refunded and issued official receipt to close the account.

Office / Division: General Administration Division – Auditing and Accounting Sections Classification: Simple Transaction Type of Transaction: G2G Who may avail: All Regular Disbursing Officers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Disbursing Officers’ Liquidation report with supporting paid payrolls

City Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Disbursing Officers’’ Liquidation report with supporting paid payrolls

1.1 Accept Disbursing Officers’ Liquidation report with supporting paid payrolls

None

3 minutes

- Special Operations Officer or Accounting Clerk II or Administrative Aide I

1.2 Review/Check and reconcile the liquidation report with the supporting paid payrolls If incomplete, return to client and issue list of missing requirements. 94 minutes

- Special Operations Officer or Accounting Clerk II or Administrative Aide I

1.3 Record the transaction represented by the paid payrolls 1.4 Print the Journal Entry Voucher, then attach it on the payroll

45

1.5 Sign the reviewed Journal Entry Vouchers



TOTAL: None

100 minutes


5. PROCESSING OF REMITTANCE OF MANDATORY CONTRIBUTIONS AND OTHER SALARY DEDUCTIONS

It is mandatory for all employers to deduct each month from the monthly salary or compensation of employees, the contribution payable to government agencies.

Office / Division: General Administration Division – Accounting Sections Classification: Simple Transaction Type of Transaction: G2G Who may avail: N/A

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Disbursement Vouchers (4 copies) Summary of Remittance (4 copies)

Human Resources Management Office Human Resources Management Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Remittance Disbursement Voucher with complete supporting documents

1.1 Accept and record the Remittance DV to logbook

None


1.2 Review/Check and reconcile Office records with the remittance, affix countersignature on DV

13 minutes - Administrative Assistant II

1.3 Certify/Sign the reviewed DV 3 minutes



Assistant III 1.5 Record DV on logbook 1 minute - Front Desk Focal


processed DV for remittance.

2.1 Forward LR and its supporting documents to Treasurer’s Office


46

for further processing

TOTAL: None

20 minutes


6. ISSUANCE OF WITHHOLDING TAX CERTIFICATES (BIR FORM 2306 & 2307)

BIR FORM 2306 is to be accomplished and issued by a payor or withholding agent to each recipient of income subjected to final tax. BIR FORM 2307 is to be accomplished and issued to recipients of income subject to expanded withholding tax paid by a payor or withholding agent including government money payments made by a government office showing therein the monthly breakdown of the total income payments made and the total taxes withheld and remitted during the quarter/period.

Office / Division: General Administration Division – Accounting Sections Classification: Simple Transaction Type of Transaction: G2B – Government to Business Who may avail: All Suppliers and Contractors

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Photocopy of Duly Approved Disbursement Vouchers Photocopy of Duly Approved Check




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Disbursement Voucher with Check

1.1 Accept the photocopy of Disbursement Voucher with Check

None

1 minute

- Administrative Assistant II

1.2 Review and check with the BIR Alpha list if there are taxes withheld for the month.

12 minutes

1.3 Print the BIR Certificates 3 minutes

1.4 Certify/Sign the BIR Certificates 3 minutes


47

2. Receive the BIR certificates requested

2.1 Release the BIR Certificates

1 minute - Administrative

Assistant II

TOTAL: None

20 minutes


7. PREPARATION OF ACCOUNTANT’S ADVICE AND RECORDING OF

DULY SIGNED DISBURSEMENT VOUCHERSAND CHECKS

To ensure that checks encashed by government depository banks are for legitimate local government expenditures, the use of the Accountant's Advice of Local Check Disbursements is prescribed. Government depository banks are, therefore, enjoined to pay checks issued by local government units only if covered by the Accountant's Advice of Checks Issued.

Office / Division: General Administration Division – Accounting Sections Classification: Simple Transaction Type of Transaction: G2G, G2B, G2C Who may avail: All Check Payees of the City Government


Duly Signed Disbursement Vouchers with Check

City Mayor’s Office / City Vice Mayor’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly signed Disbursement Vouchers with Check

1.1 Accept duly signed Disbursement Vouchers with Check

None

1 minute

- Front Desk Focal Person 1.2 Review/Check

details of checks against DV, then prepare the Accountant’s Check Advice

5 minutes

1.3 Certify/Sign the reviewed Accountant’s Check Advice



1.4 Forward Accountant’s Check

15 minutes - Driver

48

Advice to the Depositary Bank 1.5 Record the transaction represented by DVs, then print the Journal Entry Voucher, then attach it on the DVs

2 minutes - Bookbinder

1.6 Sign the reviewed Journal Entry Vouchers



2. Receive the duly processed LR.

2.1 Forward DV and its supporting documents to Treasurer’s Office for the release of check


TOTAL: None

30 minutes


8. PROCESSING OF DISBURSEMENT VOUCHERS AND PAYROLLS OF 37 BARANGAYS OF SANTIAGO CITY

Disbursement Voucher is a form used to pay an obligation to employees / individuals / agencies / creditors for goods purchased or services rendered. Payrolls are used for claims of laborers/casual employees and other wage earners.

Office / Division: Barangay Section Classification: Simple Transaction Type of Transaction: G2G Who may avail: Barangays of Santiago City


Disbursement Vouchers or payrolls with supporting documents

Concerned Barangays


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Disbursement Vouchers or payrolls with supporting documents

1.1 Accept Disbursement Vouchers or payrolls with supporting documents

None 3 minutes - Barangay

Bookkeeper

49

1.2 Review/Check the completeness and validity of the claims, compute withholding taxes then countersign the DV or payroll If incomplete or without legal basis, return to client and issue list of missing requirement or grounds for non-approval

20 minutes - Barangay Bookkeeper

1.3 Prepare an journal entry for the transaction


1.4 Certify/Sign the reviewed DV or payroll

3 minutes - City Accountant

2. Receive duly process DV or payroll

2.1 Record the DV or payroll on logbook

2 minutes - Barangay

Bookkeeper 2.2 Let the recipient

sign on the logbook 2 minutes

TOTAL: None

35 minutes


9. POSTING OF TRANSACTIONS AND PREPARATION OF MONTHLY FINANCIAL STATEMENTS OF 37 BARANGAYS OF SANTIAGO CITY

Financial statements (or financial reports) are formal records of the financial activities and position of a government agency or office.

Office / Division: Barangay Section Classification: Complex Transaction Type of Transaction: G2G Who may avail: Barangays of Santiago City


Duly Paid Disbursement Vouchers or Payrolls with supporting documents

Concerned Barangays


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

50

1. Submit Paid Disbursement Vouchers or payrolls with supporting documents

1.1 Accept Paid Disbursement Vouchers or payrolls with supporting documents

None


1.2 Review/Check the completeness of supporting documents and correctness in amounts


1.3 Record the DV or payroll to Statement of Appropriations, Allotments, Obligations and Balances and respective Record of Appropriations and Obligations

1 hour - Barangay Bookkeeper

1.4 Post the transaction in the system

1 hour - Barangay Bookkeeper

1.5 Prepare Monthly Bank Reconciliation Statements, Cash Flow Statements and Statements of Changes in Government Equity

2 hours - Barangay Bookkeeper

1.6 Certify/Sign the reviewed Monthly Financial Statements

10 minutes - City Accountant

2. Receive duly certified/signed Monthly Financial Statements

2.1 Release the Monthly Financial Statements to Client

1 minute - Barangay

Bookkeeper 2.2 Let the recipient

sign on the logbook 1 minute

TOTAL: None

4 hours, 35 minutes

Includes

waiting time

10. PREPARATION OF ANNUAL TRIAL BALANCES AND FINANCIAL REPORTS OF 37 BARANGAYS OF SANTIAGO CITY

51

Financial statements (or financial reports) are formal records of the financial activities and position of a government agency or office.

Office / Division: Barangay Section Classification: Complex Transaction Type of Transaction: G2G Who may avail: Barangays of Santiago City


Monthly Financial Statements

Concerned Barangays


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Monthly Financial Statements

1.1 Accept Monthly Financial Statements

None


1.2 Prepare Pre-closing Trial Balances, Adjusting and Closing Entries, Consolidated Statement of Consolidated Income and Expenses, Statements, Consolidated Statements of Financial Position, Consolidated Cash Flow Statements and Consolidated Statements of Changes in Government Equity

4 days, 2 hours - Barangay Bookkeeper

1.3 Certify/Sign the reviewed Annual Financial Reports

1 hour - City Accountant

2. Receive duly certified/signed Annual Financial Reports and Supporting documents

2.1 Release the Annual Financial Reports and Supporting documents

1 hour - Barangay

Bookkeeper

2.2 Copy furnish the COA 30 minutes

TOTAL: None 4 days, 4 hours, 35 minutes

52

Includes

waiting time

7. CITY AGRICULTURE OFFICE

1) Provision of Tractor Service

Free Tractor Service for 2 hectares of land and below planted with High Value Crops to lessen the cost of production.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen Who may avail Farmers, Associations, Cooperatives, Residents of Santiago CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Form City Agriculture Office


PROCESSING TIME

PERSON RESPONSI

BLE 1.Secure Request Form (RF) and fill out completely.

1.1 Receive duly filled out request form. 1.2 Verify and check availability of tractor. (Advise the client to proceed to the Barangay Captain where they reside to sign/recommend the request.)

None None

1 minute 4 minutes

Front Desk Officer AEW

2. Proceed to the Barangay Captain and secure recommendation or approval of the request.

2.1 Barangay Captain note and sign the request.

None

3. Submit the approved RF to the office of the City Agriculturist

3.1 Set final schedule of tractor service.

None 1 minute Tractor Service Focal Person

4. Pay fees and charges at City

Ordinance 5thCC-37:

City Treasurer’s

53

Treasurer’s Office.

Disc Plow – 2,250.00/ha. Disc Harrow – 1,350.00/ha.

Office Cashier

5. Receive advisory on the final schedule of tractor service and lead them to the location.

4.1 Notify the requisitioner for the final schedule of tractor service 4.2 Proceed to the location on time of schedule and conduct service.

None

1 minute 1 working day

Tractor Service Focal Person

TOTAL Ordinance 5thCC-37: Disc Plow – 2,250.00/ha. Disc Harrow – 1,350.00/ha.

1 working day, and

7 minutes

2) Farm Machinery Service

Farmers may borrow agricultural machineries to support them sustain their needs in their farms and yield good harvest with lesser cost of production. This aims delivery of appropriate development support services. Machineries available for borrowing includes water pumps, rice planter, shredder and grass cutters.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen

Who may avail Farmers, Associations, Cooperatives, Residents of Santiago

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Form City Agriculture Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out Request Form and submit to assigned staff.

1.1 Verify and evaluate request form 1.2 Check availability of the equipments requested. 1.3 If available, refer to City Agriculturist for approval.

None None None

4 minutes 2 minutes 2 minutes

AEW Farm Machinery Service Focal Person City Agriculturist

54

2. Receive the approved request form that will serve as claim slip.

2.1 Explain to the client his/her accountabilities on the borrowed items. 2.2 Instruct the client to pick up borrowed items at Agri Extension Office at Gunot, Rizal.

None 1 minute 2 minutes

Farm Machinery Service Focal Person Farm Machinery Service Focal Person

3. Proceed to Seed Farm at Gunot Rizal to pick up borrowed machinery/ies.

3.1 Let the requisitioner sign in the borrower’s logbook. 3.2 Release borrowed machinery/ies.


Farm Machinery Service Focal Person Farm Machinery Service Focal Person

TOTAL None 17 minutes

3) Organic Farm Inputs

Provision of Free African Night Crawler, Vermicast, and Vermitea to farmers, interested individuals or associations who promotes organic farming. Thus, this assistance aids farmers to promote sustainability as well as less pollution due to pesticides and balanced eco system.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen Who may avail Farmers, Associations, Cooperatives, Residents of Santiago

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Letter indicating quantity of

request Requesting party

2. Claim Slip City Agriculture Office


FEES TO BE PAID

PROCESSING TIME PERSON RESPONSIBLE

1. Submit request letter.

1.1 Receive request letter

None 1 minute

Front Desk Officer

55

1.2 Verify Availability of Requested inputs 1.3 If available, refer to City Agriculturist for approval. 1.4 Provide claim slip to client.

2 minutes 1 minute 1 minute

Organic Agriculture Focal Person City Agriculturist Organic Agriculture Focal Person

2. Fill out Claim Slip

2.1 Receive claim slip. 2.2 Prepare Organic Culture Focal at Gunot Rizal to prepare requested inputs

None None

2 Minutes 1 day

Front Desk Officer Organic Agriculture Focal Person at Gunot

3. Receive claim slip

3.1 Instruct the client to proceed at City Agri extension office at Gunot, Rizal to pick up requested inputs.

None 1 minute Organic Agriculture Focal Person

4. Proceed to City Agri Extension Office at Gunot Rizal to receive inputs.

4.1 Let the requisitioner sign in the logbook 4.2 Release requested inputs.

None 10 minutes Organic Agriculture Focal Person

TOTAL None 1 days and 18 minutes

4) Vegetable or Herbal Seed and Seedling Assistance

Provision of Free Vegetable or Herbal Seed and Seedling to farmers or individuals to help attain food self-sufficiency and economic growth.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen

G2G – Government to Government Who may avail Farmers, organized interested and competent farming communities.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Letter indicating quantity

of request Availing Party

2. Claim Slip City Agriculture Office

56


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter.

1.1 Receive request letter 1.2 Verify Availability of Requested inputs 1.3 If available, refer to City Agriculturist for approval. 1.4 Provide claim slip to client.

None 1 minute 1 minute 2 minutes 1 minute

Front Desk Officer Vegetable Focal Person City Agriculturist Vegetable Focal Person

2. Fill out Claim Slip

2.1 Receive claim slip. 2.2 Prepare Organic Culture Focal at Gunot Rizal to prepare requested seed/seedlings

None None

2 Minutes 1 day

Front Desk Officer Vegetable Focal Person at Gunot

3. Receive claim slip to be presented at Seed Farm

3.1 Instruct the client to proceed at City Agri extension office at Gunot, Rizal to pick up requested seed/seedlings.

None 1 minute Vegetable Focal Person at Gunot

4. Proceed to Seed Farm at Gunot to pick up requested seedlings

4.1 Receive and verify the claim stub. 4.2 Let the client sign the logbook.


Vegetable Focal Person at Gunot Vegetable Focal Person at Gunot

TOTAL None 1 day and 11 minutes

5) Combine Harvester Registration

This is to regulate the business of Combine Harvester/Reaper in Santiago City.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government o Citizen Who may avail Owners/operators of Combine Harvester/Reaper

(Residents/Transient Operators) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Application Form City Agriculture Office 2. Proof of Ownership (Official Receipt or Deed of Absolute Sale) Company

3. Serial Number Owner

57

4. Valid Identification Cards of other documents as evidence of proof of residence

Owner


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present accomplished application form.

1.1 Receive application form. 1.2 Evaluate completeness of data and documents.

None None

2 minutes. 3 minutes

Front Desk Officer Farm Machinery Focal Person

2. Receive sticker and Certificate of Registration and sign in the Registration logbook.

2.1Enter registration to the Registry of Combine Harvester/Reaper. 2.2 Prepare Sticker and Certificate of Registration 2.3 Issue sticker with inventory number and Certificate of Registration 2.4 Instruct the client to proceed to City Permits and Licensing Office for assessment and City Treasurer’s Office for payment of applied fees.

None None None None

1 minute 2 minutes 2 minutes 1 minute

Farm Machinery Focal Person Farm Machinery Focal Person Farm Machinery Focal Person Farm Machinery Focal Person


6) Fingerlings Dispersal

Provision of free fingerlings for small fisher folks to achieve food security and ensure the rational and sustainable development, management and conservation of the fishery industry in Santiago City.

58

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen Who may avail Fisherfolks, Farmers, organized interested and competent

farming communities. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request Letter indicating quantity of request Availing Party


PROCESSING TIME

PERSON RESPONSIBLE

1.Submit request letter

1.1 Receive request letter 1.2 Verify Availability of Request and refer to City Agriculturist for approval 1.3 Check if the requisitioner is a registered fisherfolk of Santiago City If registered, notify the requisitioner for the schedule of site inspection If not registered, provide registration form.

None 1 minute 5 minutes 2 minutes

Front Desk Officer Fisheries Focal Person Fisheries Focal Person

2. Fill-out Fisherfolk Registration Form and submit to assigned person.

2.1 Provide Registration Form 2.2 Inform the client for the schedule of inspection

None None

5 Minutes 2 minutes

Front Desk Officer Fisheries Focal Person

3. Lead the inspection team to the location of fishpond for inspection

3.1 Conduct inspection of fishpond

If the pond is fit for dispersal, advise the client to claim fingerlings at Seed Farm

None 1 day Fisheries Focal Person

59

If not fit, inform the client

4. Claim requested fingerlings at Seed Farm

4.1 Prepare fingerlings for dispersal 4.2 Let the client sign the logbook

1 day 1 minute

Fisheries Focal Person


7) Technical Assistance to farmers

Provision of free technical assistance to farmers to help them understand the use of new and applicable technologies and methods to boost productivity, achieve sustainable agriculture and help them meet environmental and social benefits.

Office or Division City Agriculture Office Classification Simple Transaction Type of Transaction G2C – Government to Citizen Who may avail Farmers, Fisherfolks, organized interested and competent

farming communities. CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request Letter Availing Party


FEES TO BE PAID

PROCESSING TIME PERSON RESPONSIBLE

1.Submit request letter 1.1 Receive request letter 1.2 Verify concern of requesitioner 1.3 Calendar farm visit.

None 1 minute 3 minutes 1 minute

Front Desk Officer Assigned Agricultural Extension Worker Assigned Agricultural Extension Worker

2.Receive advice or confirmation of farm visit.

2.1 Notify the client of the final schedule of visit.

None 30 minutes

Assigned Agricultural Extension Worker

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3.Lead the technician to the location.

2.1 Notify the client of the final schedule of visit.

None 1 day

Assigned Agricultural Extension Worker

4. Sign proof of work 3.1 Let the client sign the proof of work

None 2 Minutes Assigned Agricultural Extension Worker


8. CITY ASSESSOR OFFICE

1. Ocular Inspection of newly discovered real property (building, machinery) and issuance of new Tax Declaration (TD) and Notice of Assessment of Real Property (NARP).

This service provides a conduct of ocular inspection to appraise and assess the subject property for taxation purposes upon request of the real property owner or his/her authorized representative in accordance with the approved or duly enacted Schedule of Fair Market Value.

Office or Division: Administrative & Assessment Records Management Section Appraisal and Assessment Section

Classification: Simple transaction Type of Transaction: G2G – Government to Government

G2C – Government to Citizen Who may avail: Real property owner/authorized representative/NHA/

Pag-Ibig/HDMF CHECKLIST OF REQUIREMENTS WHERE TO SECURE

IMPROVEMENTS 1. For Buildings

a. 1 Building Floor Plan b. 1 photocopy of building permit c. 1 photocopy of certificate of completion d. 1 photocopy of certificate of occupancy

City Engineering Office/client City Engineering Office/client City Engineering Office/client City Engineering Office/client

2. For Machinery: a. Sworn Statement of owner declaring the property

of the current fair market value b. Sworn Statement of owner declaring the

acquisition cost of the machinery

Notary Public/client


3. Inspection fee receipt City Treasurer’s Office (CTO)

CLIENT STEPS

AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out request form. 1.1 Receive and record request.

5 minutes upon receipt

Draftsmen

61

Assign control number.

2 Submit all requirements.

2.1 Receive and check the completeness of the requirements.

2.1 Issue order of payment. (Advise the client to pay the corresponding fee at the City Treasurer’s Office).


Draftsmen

3.Proceed to CTO for payment and submit official receipt to assessor.

3.1 Receive and record OR number.

3.2 Interview client. Confirm location of the property. Advise client on the schedule of ocular inspection.

Inspection Fee: P 100.00 per real property unit Local Revenue Code Ordinance No. 6th CC-27


Draftsmen

4.Proceed to location on the date and time of ocular inspection. Guide the team during the inspection.

a. Proceed to location and conduct ocular inspection.

b. Inform client about the area, market value, assessed value, and tax effectivity of the property.

c. Advise client as to the date and time of claiming the TD.

d. Return to office and prepare the FAAS.

e. Endorse FAAS to clerks/aides for TD & NARP.

1 working day after filing the

request.

2 hours ocular inspection

25 minutes upon arrival

from inspection

Draftsmen

f. Encode TD & NARP.


Administrative Aides/clerks

62

g. Check & review TD & NARP. Recommend editing if necessary.


Draftsmen

h. Approve and sign the transaction.


City Assessor

i. Record transaction in the Journal of Assessment Transaction (JAT) and assign TD number.


Records Officer

5.Claim the owner’s copy of TD & NARP.

a. Release the TD & NARP.

1 working day after ocular inspection

Administrative Aides & clerks

TOTAL: P 100.00 2 working days, 3 hours & 35 minutes

2. Issuance of Certified True Copy (CTC) of Tax Declaration (TD).

Tax Declaration is a property record, which is a traditional assessment document maintained by the provincial, city or municipal assessors, showing, among others the market and assessed values of the property as the basis for the collection of real property tax.

Office or Division: Appraisal and Assessment Section Administrative and Assessment Records Management Section


G2C – Government to Citizen Who may avail: Real property owner, authorized representative, BIR, brokers,

appraisers/DAR/Pag-Ibig/HDMF/NHA/Engineers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Latest tax receipt or clearance City treasurer’s Office (CTO) 2. Special Power of Attorney, on behalf of the

real property owner Notary Public/client

3. Certified true copy fee receipt City treasurer’s Office (CTO)


BE PAID PROCESSING

TIME PERSON

RESPONSIBLE 1. Fill-out

request form. 1.1 Receive and

record the request. Assign control number.


Administrative Aides, Clerks

63

2 Present the requirements

2.1 Receive and check the requirements

2.2 Issue order of payment. (Advise the client to pay the corresponding fee at the City Treasurer’s Office).



3 Proceed to City Treasurer’s Office for payment and resent Official Receipt to assigned clerks.

3.1 Verify the real property.

3.2 Print the CTC of TD.

CTC fee: P 50.00 per

CTC Local

Revenue Code

Ordinance No. 6th CC-

27


Clerks, Data Encoders

3.3 Sign and approve the TD.

City Assessor or authorized signatories

3.4 Issue the approved CTC of TD.

Clerks, administrative aides

4 Receive the CTC of TD.

4.1 Release CTC of TD

None 1 minute Client


3. Issuance of Certification of No-Improvement, No Real Property, Posting, etc.

This service allows the taxpayer or his authorized representative to obtain certificates pertaining to: the property (land) that has no valuable addition or building/structure declared thereon; a person or entity who/which have no real property declared; and, other records relative to its assessment.

Office or Division: Appraisal and Assessment Section Administrative and Assessment Management Section


G2C – Government to Citizen

Who may avail: Real property owner, authorized representative, BIR, brokers, appraisers/DAR/Pag-Ibig/HDMF/NHA/Engineers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. For No Improvement:

a. Tax declaration of the lot

City Assessor’s Office (CAO)/client 2. For No real property:

a. Name/s of person or entity b. Certificate of Indigency (for

indigent)

Barangay concerned/client

3. For Posting: a. Sheriff’s Notice

Courts/client

4. Certification fee receipt City Treasurer’s Office (CTO)

64

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out request form.

1.1 Receive and record the request. Assign control number.

None 2 minutes upon receipt


2 Present the requirements needed.

2.1 Receive and check the requirements

2.2 Issue order of payment.



3 Proceed to CTO for payment and present OR to assigned clerks.

3.1 Verify the subject property/name of person or entity.

3.2 Encode the certification.

Certification Fee

P 50.00 per certification

Local Revenue

Code Ordinance

No. 6th CC-27 For indigent securing No

real property -NONE


Clerks, Encoders Administrative Aides

3.3 Sign and approve the certification.


j. Affix dry seal and issue the approved certification.


4 Receive the approved certification.

None 2 minutes Client

TOTAL: P 50.00 per certification

12 minutes

4. Issuance of Certification of Property Holdings

This service allows the taxpayer or his authorized representative to obtain certificates pertaining to all the listings of real properties declared to a person or entity within the city.

Office or Division: Appraisal and Assessment Section Administrative and Assessment Management Section

Classification: Simple transaction Type of Transaction: G2G - Government to Government

G2C – Government to Citizen Who may avail: Real property owner/authorized

representative/BIR/brokers/appraisers/Engineers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Name/s of Owner or entity concerned Client 2. Certification fee receipt City Treasurer’s Office (CTO)

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

65

1.Fill-out request form.




2.Submit requirements

2.1 Receive the requirements.




3.Proceed to CTO for payment and present OR to assigned clerks.

3.1 Verify all the properties declared to the owner/entity.

3.2 Encode the certification.

Certification Fee

P 50.00 per certification

Local Revenue

Code Ordinance No. 6th CC-

27


Clerks, Encoders Administrative Aides, Clerks

3.3 Sign and approve the certification.


3.4 Affix dry seal and issue the certification.


4. Receive the approved certification.

4.1 Release certification to client.

None 2 minutes Frontline desk clerk


5. Request for Annotation or Cancellation of Loan Mortgages, Bail bonds, Adverse Claims, Encumbrances on Field Appraisal and Assessment Sheet (FAAS) & Tax Declaration (TD).

This service provides the annotation or cancellation in the Field Appraisal & Assessment Sheets and in the Tax Declaration any encumbrance or adverse claim over the subject property upon presentation of the duly notarized documents in this office.

Office or Division: Appraisal and Assessment Section Administrative & Assessment Records Management Section

Classification: Simple transaction Type of Transaction: G2C – Government to Citizen

Who may avail: Real property owner/authorized representative/Mortgagee/Bank representatives

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. 2 photocopies of any of the

following: a. Real estate mortgage

Mortgagees/client Mortgagees/client

66

b. Loan mortgage cancellation c. Affidavit of Adverse claim


2. Annotation fee receipt City Treasurer’s Office (CTO)


BE PAID PROCESSING

TIME PERSON

RESPONSIBLE 1. Fill-out

request form 1.1 Receive and record

the request. Assign control number.



2 Submit required documents.

2.1 Check the requirements.




3 . Proceed to CTO for payment and present OR to assigned clerks.

3.1 Verify the subject property for annotation.

3.2 Annotate the FAAS and TD concerned.

3.3 Attach the documents in FAAS & TD concerned.

3.4 Print annotated property.

3.5 Issue copy of annotated TD to client.

Annotation Fee

P 50.00 per real property

unit Local

Revenue Code

Ordinance No. 6th CC-27


Clerks, Administrative Aides, Data Encoders

4 Receive the annotated TD.

4.1 Release annotated TD. None 2 minutes Administrative Aides, Clerks

TOTAL: P 50.00 per real property

unit

22 minutes

6. Issuance of new Tax Declaration (TD) and Notice of Assessment of Real Property (NARP) involving:

a.) Transfer of ownership

b.) Revisions/rectification

c.) Subdivision/consolidation/consolidation-subdivision

d.) Re-classification/re-assessment

The Office of the City Assessor issues a new Tax Declaration covering the transfer of ownership of a real property from the previous owner to the new owner; subdivisions of land into two or more parcels; consolidation of two or more parcels into single ownership; re-assessment due to physical

67

change, dispute in the assessed value, wrong information, as well as other transactions involving assessment of real property.

Office or Division: Tax Mapping Operations Section Appraisal and Assessment Section

Classification: Simple transaction Type of Transaction:

G2G - Government to Government G2C – Government to Citizen

Who may avail: Real property owner/authorized representative /LGU-Santiago City Pag-Ibig/HDMF/NHA/Engineers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. For Transfer of ownership:

a. Electronic copy of Title (OCT and TCT) b. Photocopy of previous title if needed c. Certified copy of Deed of Conveyance d. Transfer tax receipt e. Current real property tax receipt or tax clearance f. Certificate Authorizing Registration (CAR) g. Special power of attorney (if securing party is other

than the owner) h. Other documents (if necessary)

Registry of Deeds/client Registry of Deeds/client client client City Treasurer’s Office (CTO)

Bureau of Internal Revenue

(BIR)/client client

2. Additional requirements if alienable and disposable land and under Agrarian Reform: a. Blue Print/White print of the approved plan b. DENR certification c. DAR certification d. Order of issuance of Patent

DENR/LMS/client CENRO/client DAR/client CENRO/client

3. Additional requirements if decreed property: a. Decree Order

LRA/client

4. Additional requirements for Subdivision/consolidation/consolidation-subdivision: a. Blue Print/White print of the approved plan b. Affidavit of splitting/consolidation c. Subdivision/consolidation fee receipt

DENR-LMS/LRA/client client City Treasurer’s Office (CTO)

5. Additional requirements if involves Court/DAR/DENR Decision a. Decision b. Certificate of Finality c. Writ of Execution (if necessary) d. Cancelled Title e. Cancelled approved plan (if necessary)

Court/DENR/DAR/client Court/DENR/DAR/client Court/DENR/DAR/client Registry of Deeds/client DENR/LRA/client

6. Additional requirements for Revision/Rectification a. Electronic copy of Title b. Blue Print/White print of the approved plan c. Current realty tax receipt or tax clearance d. Special Power of Attorney (if the securing party is

other than the owner)

Registry of Deeds/client DENR-LMS/client City Treasurer’s Office (CTO) Owner/client

7. For re-classification/re-assessment

68

a. Electronic copy of Title b. Zoning certificate (if needed) c. Approved re-classification ordinance d. Current realty tax/tax clearance e. Special Power of Attorney (if the securing party is

other than the owner)

Registry of Deeds/client Registry of Deeds/client SP-legislative office/client City Treasurer’s Office (CTO) Owner/client

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out the request form



Tax Mapper, Draftsmen

2 Submit the requirements.

2.1 Receive and check the completeness of the requirements.




3.Proceed to CTO and pay corresponding fee/s and present OR to assigned personnel.

3.1 Issue a claim slip to client.

3.2 Assign PIN on subdivided/consolidated RPUs

3.3 Endorse the transaction to clerks/admin. aides

For Subdivision:

Consolidation fee:

P 100.00 per real property

unit Local Revenue

Code Ordinance No.

6th CC-27 For transfer of

ownership: 50% of 1% of

the total consideration involved in the acquisition of

the property or of the fair

market value in case the monetary

consideration involved in the transfer is not substantial, whichever is

higher.

For revision: NONE



3.4 Encode the new FAAS, TD, and NARP.


Clerks, Administrative

Aides, 3.5 Check and review the

transaction. Recommend editing if necessary.


Draftsman

3.6 Approve and sign the transaction.


City Assessor

3.7 Record approved transaction in the JAT. Assign new TD number.

3.8 Cancel previous TD and FAAS


Records Officer

4 Present the claim slip.

4.1 Release of new TD and NARP.

None After 1 working day

Clerks

69

5 Receive the owner’s copy of TD & NARP.

5.1 Release owner’s copy of TD & NARP.

None 1 minute client

TOTAL: For Subdivision: Consolidation fee: P 100.00 per real property unit Local Revenue Code Ordinance No. 6th CC-27 For transfer of ownership: 50% of 1% of the total consideration involved in the acquisition of the property or of the fair market value in case the monetary consideration involved in the transfer is not substantial, whichever is higher. For revision: NONE

1 day, 1 hour, & 41 mins.

70

7. Verification of real property

a.) Tax map

b.) Trace back (history of the real property)

A tax map is requested to identify and give information about the location, vicinity, boundaries, adjacent lots, property owner, previous owner, of a property based on the tax map control roll and Geographical Information System (GIS).

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out request form.



Administrative aides

2. Present the requirements.

2.0 Receive the requirements and issue order of payment.

Research &

verification fee:

P 50.00 per RPU

Local Revenue

Code Ordinance

No. 6th CC-27



3. Proceed to CTO and pay fee and present to clerks or administrative aides.

3.0 Receive and record the OR number.


3.1 Start the research & verification.

1 hour and 35 minutes upon

receipt

Tax Mappers Draftsmen

4. Verify the property.

4.0 Give precise answer to query and provide information based on the records filed in the office.

10 minutes Tax Mappers Draftsmen

Office or Division: Tax Mapping Operations Section Administrative & Assessment Records Management Section

Classification: Simple transaction Type of Transaction:

G2G - Government to Government G2C – Government to Citizen

Who may avail: Real property owner/authorized representative/Appraiser/Broker BIR/DAR/Pag-Ibig/HDMF/Engineers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Title or plan of the land subject for

verification. client

2. Any other documents which involves or describes the property

client

3. Research and verification fee receipt City Treasurer’s Office (CTO) 4. Special Power of Attorney, if verified by a

person other than the owner client

71

5. Take pictures of the maps or secure assessment records.

5.0 Endorse request to the responsible person, if any.

5 minutes Tax mappers

TOTAL: 50.00 2 hours and 10 minutes

8. Computation of Transfer Tax

A transfer tax is imposed on tax on the sale, donation, barter, or any other mode of transferring ownership or title of real property at the maximum rate of 50% of 1% of the total consideration involved in the acquisition of the property or of the fair market value in case the monetary consideration involved in the transfer is not substantial, whichever is higher. This is pursuant to Section 135 of the Local Government Code of 1991 (LGC).

The evidence of its payment is required by the Register of Deeds of the province concerned before registering any deed. This is also required by the provincial/city/municipal assessor before cancelling an old tax declaration and issuing a new one in its place.

Office or Division: Tax Mapping Operations Section Classification: Simple transaction Type of Transaction: G2G- Government to Government

G2C – Government to Citizen Who may avail: Real property owner/authorized representative/Appraiser/Broker

Pag-Ibig/NHA/ Engineers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Deed of Conveyance client


BE PAID PROCESSING

TIME PERSON

RESPONSIBLE 1. Fill-out the

request form. 1.0 Receive and record

the request. Assign control number.

2. Submit requirements.

2.0 Receive & check the requirements.

2.1 Identify the tax base whichever is higher.

2.2 Compute and prepare order of payment and issue to the client.

20 minutes per RPU


3. Proceed to CTO and pay the transfer tax. Present OR to assessor.

3.0 Receive and record the OR number and amount of the transfer tax.

3.1 Return OR to client.

Computation fee:

NONE


4. Receive the OR.

client

TOTAL: 20 minutes

72

9. CITY BUDGET OFFICE

1. ISSUANCE OF OBLIGATION REQUEST (OBR)

For the implementation of PPAS, an accountable officer for and in behalf of the LGU, spend specific amount within the allotment which is committed to be paid by the LGU for any lawful expenditure made.

Office or Division: City Budget Office Classification: Simple Type of Transaction: G2C - Government to Client

G2B - Government to Business G2G - Government to Government

Who may avail: LGU officials, employees, individual or institution and suppliers / contractors

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For payment of salaries, wages and other benefits of officials and employees of the City Government:

HRMO

1. Payroll / Voucher 2. DTR 3. Copy of Appointment (for no-permanent employees) For reimbursement of officials and employees:

Availing Party

1. Voucher 2. Duly Approved Itinerary of Travel and Approved Travel Order for travelling expenses incurred 3. Summary of Expenses per account with official receipts (eg. Office supplies, repair and maintenance of offices, equipments or motor vehicles, etc.) For payment of goods and services to suppliers / contractors:

Availing Party/ies 1. Voucher

2. Approved Purchase Request / Program of Works (POW) 3. Approved Purchase Order / contract For payment of financial assistance to Barangays, institution and NGA's:

CMO 1. Voucher

2. Approved Request letter

For payment of financial assistance to Individual in crisis situation:

1. Voucher / Payroll CSWD

73

2. REVIEW OF BARANGAY ANNUAL / SUPPLEMENTAL BUDGET AND SK BUDGET

The City Budget officer undertakes preliminary review of the Appropriation Ordinance of barangays and makes recommendations for consideration of the Sanggunian.

Office or Division: City Budget Office Classification: Simple

2. Barangay Certificate of Indigency (original) Barangay 3. Approved request letter indicating the amount CMO-AICS

4. For Medical Assistance: Medical Certificate (Original) or Medical Abstract (Original) For Burial Assistance: Death Certificate

Hospital LCR

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly accomplished voucher/payroll with attached requirements

1.1 Accept it and forward to the personnel incharge for the printing of OBR.

None

6 mins

CBO Staff

1.2 The City Budget Officer signs the OBR.

2 mins.

CBO Staff

1.3 Release the documents with signed OBR

2 mins.

CBO Staff

TOTAL: None 10 mins.

If processed by a liason or client: 1. Submit duly accomplished voucher/payroll with attached requirements

1.1 Accept it and forward to the personnel incharge for the printing of OBR.

None

6 mins

CBO Staff

1.2 The City Budget Officer certifies the availabilty of appropriation.

2 mins.

CBO Staff

2. Receives the documents withsigned OBR

1.3 Release the documents with signed OBR.

2 mins.

CBO Staff

TOTAL: None 10 mins. *include 10 minute waiting time per transaction

74

Type of Transaction: G2C - Government to Client Who may avail: Barangay Officials

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the Barangay Annual / Supplemental Budget (3 copies)

1.1 Receives the documents and Check the Appropriation Ordinance together with the appended budget documents.

None

5 mins

CBO Staff

1.2 Assists the SP in the review of each barangay annual/supplemental budget as to compliance and consistency with the provisions and general

60 mins.

CBO Staff

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Barangay Annual Budget and SK Budget:

As attachment to Barangay Annual Budget and SK Budget submitted by the Barangay.

1. Tansmittal Letter 2. Appropriation Ordinance

3. Budget Message 4. Plantilla of Personnel 5. Statement of Indebtedness, if any

6. AIP duly approved by the Sanggunian through a Resolution, and supported by the following:

Indicative Annual Procurement Plan; DILG-endorsed Gender and Development Plan and

Budget; and Baranagay Disasater Risk Reduction and

Management Plan as reviewed by the appropriate authority consistent with RA No. 101121, its IRR, and pertinent issuances of the NDRRMC.

7. PPAs that can be attributed and built-in within the budget levels for the following:

Gender and Development Senior Citizens and Persons with Disabilities Combating AIDS

For Barangay Supplemental Budget:

As attachment to Barangay Supplemental Budget submitted by the Barangay.

1. Tansmittal Letter 2. Appropriation Ordinance

3. Approved supplemental AIP, if any

75

budgetary limitations set forth under RA 7160 and all other pertinent existing laws. 1.3 Prepares the transmittal of the review action with necessary recommendations.

5 mins.

CBO Staff

1.4 Submits the reviewed Barangay Annual/Supplemental Budget with the review action letter to SP and Accounting Office

5 mins.

TOTAL: None 1 hour & 15 minutes

10. CITY CIVIL REGISTRAR OFFICE

1. ISSUANCE OF CERTIFIED TRUE COPY AND CERTIFICATION OF BIRTH, MARRIAGE OR DEATH RECORD.

Certifications/Certified True copy of birth, marriage and death may be requested and issued only to person authorized by law (as mandated under RA 10173 "Data Privacy Act of 2012") upon compliance and submission of requirements and fees needed from the Local Civil Registry Office where the place of event occurred.

Office or Division: Office of the City Civil Registrar-Registration Division

Classification: Simple

Type of Transaction: G2C - Government to Citizen

Who may avail: Document Owner (if of legal age), spouse, parents, guardian (appointed by court), nearest of kin (with affidavit of kinship)


1. Accomplished request form. Local Civil Registry Office

For Representative:

76

2. Valid IDs (Photocopy of ID of who executed the SPA & original ID of authorized representative).

Issued by any government agency/company/school

3. Authorization letter or SPA (Special Power of Attorney) from document owner or person authorized by law(original).

Notary Public

Note: Other documents may be required by the Civil Registrar at the latter's discretion /judgement on a case to case basis to comply with the mandate of The Data Privacy Act of 2012.

CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Get priority number, sign in the client’s

logbook. and present any Valid ID when number is called.

1.1 Advise client to get priority number

for Certified

True Copy

P20.00/copy

1 minute Frontline

Personnel

1.2 Check valid ID presented and advise client to sign in the client’s

logbook.

2 minutes Frontline

Personnel

2. Fill out the request form and submit to the person in charge.

2.1 Receive the request form and check as to availability of records on file.

for Certification

P36.00 (Local)

(25 + 11 UPRF)

P61.00(Abroad)

(50 + 11 UPRF)

5 minutes Registration Clerk

Registration Officer

Advise clients to pay the prescribed fees

to the City Treasurer's Office

Negative or

Destroyed

Certification

3. Present Official Receipt (OR) and wait

3.1 Check the OR and prepare the

7 minutes Registration Officer

Registration Clerk

77

for the preparation and issuance of the

requested document.

requested document.

P50.00

3.2 Sign the requested document.

5 minutes City Civil Registrar

Asst. City Civil Reg.

4. Receive the requested document and sign in the transaction logbook.

4.1 Record the transaction to the logbook signed by client.


Registration Clerk

4.2 Release the requested document.

1 minute Frontline Personnel

TOTAL Certified true copy

P20.00/copy

23 minutes

Certification (Local) P36.00

Certification (Abroad) P61.00

Negative/Destroyed

Certification P50.00

Note: In case of power interruption or force majeure events, services may be delayed.

2. APPLICATION AND ISSUANCE OF MARRIAGE LICENSE

Application of Marriage License is a sworn application personally accomplished by the contracting parties (18 years old and above) in the city/municipality where either one of them habitually resides as a pre-requisite in the issuance of a marriage license.

78

A marriage license, as a formal requisite for marriage shall be issued after the completion of the period of publication (10-day posting period) as mandated by Article 17 of the Family Code of the Philippines. The license shall be valid in any part of the Philippines for a period of one hundred twenty days.




Who may avail:

Couples intending to marry (Male and Female) of legal age, single, widow/widower, with terminated marriage, if any

(Annulled/Divorced) and has no legal impediment to contract marriage. Either or both of the contracting parties must be a resident of the place where to file Application of Marriage


1. Application for Marriage License Form Local Civil Registry Office

2. Pre-Marriage Certificate (2 original copies/white and yellow copies)

City Population Office

3. Community Tax Certificate (CEDULA) or City Treasurer's Office/ Barangay of Residency

any Valid ID (original and photocopy) Issued by any government agency/company/school

4. Certificate of No Marriage (CENOMAR) (original and photocopy).

Philippine Statistics Authority (PSA)

5.Birth Certificate (original with photocopy or certified true copy).

Philippine Statistics Authority (PSA)/ Local Civil Registry Office (LCRO)

Additional requirements for the following:

For 18-20 and 21-24 years old

5.1 PARENT'S CONSENT (for 18-20 years old) or PARENT'S ADVICE (for 21-24 years old)

Parents, guardian

5.2 AFFIDAVIT of Guardianship in lieu of parents (original).

Notary Public

For Annulled/Divorced/Court Orders with no annotation on CENOMAR.

79

6. PSA copy of Marriage Certificate with annotation (original and one photocopy)


FOR WIDOW/WIDOWER

7.Certificate of Death (original and one photocopy or certified true copy)


FOR FOREIGNERS

8.Certificate of Legal capacity to contract marriage (original copy)

Consular Office of foreign national

Note: Other documents may be required by the Civil Registrar at the latter's discretion/judgment on a case to case basis

CLIENT AGENCY FEES TO BE PROCESSING PERSON

STEPS ACTIONS PAID TIME RESPONSIBLE



1.1 Advise client to get priority number.



logbook.

2 minutes Frontline Personnel

2.Properly fill out form for application for Marriage License and submit it with the required documents.

2.1 Receive the filled-out application

for marriage form with the required documents.


2.2 Check completeness of requirements and

conduct initial interview.


80

If incomplete, notify the client of lacking Documents and advise to complete it.

If complete, advise clients to pay the

Application fee

P100.00

prescribed fees to City Treasurer’s

Office.

3. Present the Official Receipt.

3.1 Prepare the Application for Marriage License


3.2 Conduct final interview with the couples and parents, if applicable

2 minutes

City Civil Registrar /

Assistant City Civil Registrar

3.3 Subscribe the application for marriage license form.

2 minutes City Civil Registrar /


3.4 Record the Application for Marriage License

1 minute Registration Clerk

and assign Registry Number.

4. Receive the Application for Marriage license copy

4.1 Record the application for marriage on logbook


81

with the claim slip and sign in the logbook.

4.2 Release copy of application for Marriage License and claim slip


Advise clients to come back after 10 days posting period and submit the pre-

Marriage Certificate from Population Office

5.Present claim slip and submit Pre-Marriage Counselling Certificate from Population Office.

5.1 Receive copy of Pre-Marriage Counselling Certificate with claim slip.


Instruct client to pay the Marriage License fee

Marriage License fee

P50.00

6. Receive the Marriage License copy

6.1. Record the transaction to the logbook


82

and sign in the transaction logbook.

6.2 Issue the marriage license certificate


TOTAL P 150.00 30 minutes

Note: with 10-day posting period


3. REGISTRATION OF BIRTH (TIMELY AND DELAYED REGISTRATION)

The birth of a child shall be registered at the LCRO of the city or municipality where the birth occurred. COLB shall be supplied with accurate and complete information by the registrant; owner, parents, and/or guardian or any person who has legal personality and has personal knowledge of the facts of birth of the child/person to be registered.

Timely Registration of Birth - Registration of birth within 30 days from the time of birth in the city or municipality where the birth occurred.

Delayed Registration of Birth - Registration of birth beyond 30 days from the time of birth in the city or municipality where the birth occurred.




Who may avail: Contracting parties (of age), Solemnizing or Officiating

Officer, or any authorized person or representative


TIMELY

1. Accomplished Application form Local Civil Registry Office (LCRO)

Hospitals/Birthing Centers

Lying-ins/Clinics

ADDITIONAL REQUIREMENTS FOR:

Illegitimate children:

83

2. Notarized Affidavit of Acknowledgement

of Paternity & Affidavit to Use the

surname of the father (AUSF) (three original copies)

Notary Public

Late Registration:

3.1.PSA Negative Certification of Birth (original and 2 photocopies)

Philippine Statistics Authority

3.2. Any (2) of the following documentary evidences showing the name of the; child, date and place of birth and names of parents (original and 2 photocopies):

a. Medical Record Hospital/Clinic, Health Centers

b. School records School attended

c. Voter's registration record Commission on Elecetion (COMELEC)

d. Baptismal Certificate/Certificate of Dedication Issuing Church or religious sect

e. any valid ID's Employer or any issuing agencies

f. Income Tax Return of parent/s Bureau of Internal Revenue (BIR)

g. Insurance Policy Issuing office/agency

h. Other records as required Issuing government agencies

3.3 Duly notarized affidavit of two Notary Public

disinterested persons (2 original copies)

3.4. Marriage certificate of parents and registrant, if applicable


3.5. For Hilot/attendant at birth, 2 photocopies of Valid ID with 3 original signatures on it.

Issuing office/agency

3.6. Current Community Tax Certificate (CEDULA) or any Valid ID (original and photocopy). City Treasurer's Office/Barangay

Note: Other documents may be required by the Civil Registrar at the latter's

discretion/judgment on a case to case basis

CLIENT AGENCY FEES TO BE PROCESSING PERSON

84

STEPS ACTIONS PAID TIME RESPONSIBLE



1.1 Advise client to get priority number

None for Timely

Registration

1 minute Frontline

Personnel


logbook.

2 minutes Frontline

Personnel

2.Fill out the information form and submit it with applicable requirements.

2.1 Receive the filled-out application form for Birth registration with the applicable requirements.


For Delayed Registration:

P50.00 plus

P15.00/year (penalty)

`



accuracy of supplied information.

If incomplete, notify the client of lacking documents and advise to complete it.

For delayed registration with complete requirements, advise client to pay the

85

applicable fees to City Treasurer’s

Office.

3. Review prepared Certificate of Live Birth and complete signatures needed.

3.1 Prepare Certificate of Live Birth


Registration Clerk

Present Official Receipt for delayed registration.

3.2 Advise client to review prepared document and complete signatures needed.


Registration Clerk

3.3 Review and sign the Certificate of Live Birth.


Registration Clerk

3.4 Record and assign Registry Number.

2 minutes Asst. City Civil Reg.

3.5 Sign and review the Certificate of Live Birth.


4. Sign in the transaction logbook and receive copy of Certificate of Live Birth.

4.1 Release the Certificate of Live Birth and let client sign to the logbook.

1 minute Registration clerk

Frontline Personnel

For late Registration: Claim the requested document after 10-day posting period.

Advise client to come back after 10 days posting period, present claim stub with Valid ID.

TOTAL None for Timely

Registration

30 minutes

Note: with 10-day posting

86

For Delayed Registration:

P50.00 plus

P15.00/year (penalty)

period for late registration


4. REGISTRATION OF MARRIAGE (TIMELY AND DELAYED REGISTRATION)

The Certificate of Marriage must be submitted for registration at the LCRO of the city or municipality where the marriage was solemnized.

The registration for marriage with license is within 15 days for ordinary marriage and for marriage exempt from marriage license is within 30 days following the solemnization of marriage. Marriage is a special contract of permanent union between a man and a woman entered into in accordance with law for the establishment of Conjugal and family life.

Timely Registration of Marriage – Submission for registration of Certificate of Marriage is within the reglementary period of 15 days or ordinary marriage and for marriage license exempt from marriage is within 30 days following the solemnization of marriage in the city or municipality where the marriage was solemnized.

Delayed Registration of Marriage - Submission for registration of Certificate of Marriage is beyond the reglementary period of 15 days for ordinary marriage and30 days for marriage exempt from license wherein posting period of 10 days will be applied.




Who may avail: Contracting parties (of age), Solemnizing or Officiating Officer, or any authorized person or representative.


TIMELY

1. Duly accomplished Certificate of Marriage (original 4 copies) Solemnizing/ Officiating Officer

Local Civil Registry Office

Additional requirements for venue options

87

2.Notarized letter of request for venue other than the church/court room/office address to the solemnizing officer stating their valid reasons of choosing the place of marriage (original and photocopy).

Notary Public

Other requirements for marriage exempt from Marriage License

3.1. Affidavit of Cohabitation Notary Public

3.2 Affidavit of the Solemnizing Officer (for Art. 27,28,33,34) Religious Sect/Judge/Mayor

Additional requirements For Islam Marriages/IPs

4.1. Attachment (MF No. 97) (original and one photocopy) Shariah Court

4.2. Conversion to Islam (original and one photocopy) Shariah Court

Additional requirements For LATE Registration

5.1. Duly Accomplished Certificate of Marriage (original 4 copies)

Issuing church/court

5.2. PSA negative certification of Marriage (original and 2 photocopies) if applicable

Philippine Statistics Office (PSA)

5.3. Affidavit for delayed registration (two original copies) Notary Public

5.4. Application for marriage license showing the date of issuance of marriage license (0riginal and 1 photocopy)

Local Civil Registry Office

Additional requirements for Marriage with no accomplished Certificate of Marriage

5.5 Certification of marriage rites from the church or solemnizing officer (original and one photocopy).

Issuing church or religious sect/ Judge/Mayor


CLIENT AGENCY FEES TO BE PROCESSING

TIME

PERSON

RESPONSIBLE STEPS ACTIONS PAID




None for Timely Registration


1.2 Check valid ID presented and

2 minutes

Frontline Personnel

88

advise client to sign in the client’s

logbook.

2. Submit the Certificate of Marriage with applicable requirements.

2.1 Receive the Certificate of Marriage and check applicable requirements.

2 minutes Frontline Personnel

Delayed Registration

P100.00 plus

Penalty P20.00/year

2.2 Review and sign the receive portion if found in order with complete requirements.


Registration Clerk

2.3 Record and assign Registry Number.


Registration Clerk

2.4 Sign the Certificate of Marriage.

5 minutes City Civil Registrar / Assistant City Civil Registrar

3. Sign in the transaction logbook and receive the document.

3.1 Record the Certificate of Marriage to transaction logbook.


3.2 Release the document.


For late registration, advise client to pay the applicable fees

89

to City Treasurer’s

Office.

4. For Late registration, submit Official Receipt (OR).

4.1 Receive OR and attach to the Certificate of Marriage.


Issue claim stub and advise client to come back after 10 days posting period

TOTAL None for Timely Registration


P100.00 plus

penalty

P20.00/year

20 minutes for Timely registration

22 minutes for late registration with 10-day posting period


5. REGISTRATION OF DEATH/FETAL DEATH (TIMELY AND DELAYED REGISTRATION)

The Certificate of Death shall be registered within 30 days from the time of death at the LCRO of the city/municipality where the death occurred. It is important to register the facts of death of a person for a permanent disappearance of all evidence of life.

Fetal Death - A Certificate of Fetal Death shall be registered within 30 days from the time of death at the LCRO of the city/municipality where the death occurred.

Fetal Death is death prior to the complete expulsion of a product of conception irrespective of the period of pregnancy.

Timely Registration of Death- Certificate of Death registered within 30 days at the LCRO of the city or municipality where the death occurred.

90

Delayed Registration of Death-Certificate of Death registered beyond 30 days from the time of death in the city or municipality where the death occurred.




Who may avail: Parents, relatives (nearest of kin), or any person or representative who has personal knowledge on the facts and death of a person.


1. Any Valid ID of informant or authorized kin and Representative (original and photocopy).

Any issuing government agency / company

2. Authorization/SPA of representative to receive the document Notary Public

TIMELY:

For deaths occurred in the house

1.1. Info sheet duly accomplished and signed by Barangay officials.

Local Civil Registry Office / Barangay concerned

1.2. Certificate of Death (4 original copies) from hospitals or LCR Office duly accomplished and signed by the informant, embalmer attending doctor, health officer and for postmortem the attending doctor.

Local Civil Registry Office (LCRO)

Hospitals/Attending Doctors /Health

Officer/Embalmer

Additional requirements for death thru accidents:

1.3. Philippine National Police Report/ Blotter PNP Office

Additional requirements for Dead on Arrival:

1.4 Certification of Dead on Arrival Hospital of occurrence

Additional requirements for late registrations:

a. PSA negative certification of Death (original and one photocopy), if applicable.


b. Affidavit for delayed registration (2 original copies) Notary Public

c. Affidavit of 2 disinterested persons for delayed registration (2 original copies.

Notary Public

91

d. Certification of burial rites from the issuing church (original and one photocopy).

Issuing church or religious sect

e. Certificate of embalmer/burial/ cremation and other means of corpse disposal.

Embalmer/Mortician, Funeral Service Provider

If not attended by embalmer or the like:

Affidavit executed by authorized informant stating that it was not attended by embalmer and the mode of burial made (2 original copies).

Notary Public

f. Any Valid ID of informant (original and 1 photocopy) Informant or availing party



TIME

PERSON





Burial in the City

Permit to

construct tomb

P150.00

Cemetery

lot rental

P60.00

Transfer of

cadaver




logbook.

For death occurred in the house:

2.1 Receive the filled-out Death form.


Registration Clerk

2. Fill out the information form and

2 minutes

92

duly signed by any barangay official.

2.2 Prepared Certificate of

Death.

P100.00


P100.00

plus Penalty P20.00/year


Registration Clerk

3. Review the Certificate of Death as to accuracy of information, affix signature as informant and proceed to the Embalmer and the City Health Officer for their signatures.

3.1 Ask client to review the prepared Certificate of Death.

If all information were correct, advise client to affix the signatures of Informant, Embalmer and City Health Officer.

2 minutes


Registration Clerk

4. Submit duly accomplished Certificate of death, applicable requirements and valid ID.

4.1 Receive and review the accomplished Certificate of Death, applicable requirements and valid ID.

If incomplete, notify the client of lacking document/s. or signatory/ies.

If complete, advise client to pay the applicable fees to City Treasurer Office


Registration Clerk

93


5.1 Receive the Official Receipt and sign the received portion of the Certificate of Death.

3 minutes


Registration Clerk

5.2 Assign Registry Number.


Registration Clerk

5.3 Review and sign the Certificate of Death.


6. Receive the copy of document and sign in transaction logbook.

6.1 Record the transaction on logbook.


6.2 Release the Certificate of Death.


94

For death in hospital:

2. Submit the duly accomplished Certificate of Death (4 copies) with required documents.

2.1 Receive the accomplished Certificate of Death and review required documents.

If incomplete, notify the client of lacking document/s or signatory/ies.

If complete, advise client to pay the applicable fees to City Treasurer Office

5 minutes


Registration Clerk


3.1 Receive the Official Receipt and sign the received portion of the Certificate of Death.

2 minutes


Registration Clerk

3.2 Assign Registry Number.


Registration Clerk

3.3 Review and sign the Certificate of Death.


95

4. Receive the copy of document and sign in the transaction logbook.

4.1 Record the transaction on logbook.


4.2 Release the Certificate of Death.


For late registration:

Issue claim stub and advise client to come back after 10-day posting period.

TOTAL Burial in the City P210.00

Transfer of

Cadaver P100.00


P100.00

plus Penalty P20.00/year

Death in House – 30 minutes

Death in Hospital – 18 minutes

Note: with 10-day posting for late registration


96

6. OUT-OF-TOWN REGISTRATION OF BIRTH

An Out-of-Town reporting of birth occurs when the birth of a child is presented to the CCR of the city or municipality which is not the place of birth but where the registrant resides. The C/MCR accepts the birth for preparation not for registration but to be forwarded to the C/MCR of the city or municipality where the birth occurred and where it should be registered.




Who may avail: Owner of document (if of legal age), parents, relative (nearest of kin) and/or any person or representative authorized by law


TIMELY:

1. Accomplished Certificate of Live Birth Form Local Civil Registry Office / Hospital/Lying-in Clinic / Birthing Center and attendant at birth

2. Money Order (proof of payment) to the receiving Local Civil Registry Office (LCRO)

Post office/any courier of choice

3. Affidavit for Out-of-Town Registration Notary Public

ADDITIONAL REQUIREMENTS FOR:

Illegitimate children:

4. Notarized Affidavit of Acknowledgement of Paternity & Affidavit to Use the Surname of the Father (AUSF)

Notary Public

Late Registration:

4.PSA Negative Certification of Birth Philippine Statistics Authority (PSA)

5. Any (2) of the following documentary evidences showing the name of the; child, date and place of birth and names of parents:

a. Medical/Health Record Hospital/Clinic, Health Centers

b. School records School attended

c. Voter's registration record COMELEC

97

d. Baptismal Certificate/Certificate of Dedication Issuing Church or religious sect

e. any valid ID's Employer or any issuing agencies

f. Income Tax Return of parent/s Bureau of Internal revenue (BIR)

g. Insurance Policy issuing office/agency

h. Other records as required and government offices

6. Duly notarized affidavit of two disinterested persons Notary Public

7. Marriage certificate of parents (if married) Philippine Statistics Authority (PSA)/ Local Civil Registry Office (LCRO)

8. For Hilot/attendant at birth, photocopy of Valid ID with 3 original signatures in it.

Issuing office/agency

9. Current Community Tax Certificate (CEDULA)/Any Valid ID City Treasurer's Office, Barangay

10. Affidavit of Out-of-Town Registration Notary Public



TIME

PERSON






Fees/Charges

of the

receiving Local Civil

Registrar’s

Office

1.2 Check valid ID presented and advise client to sign in the logbook.


2.Fill out the information form and submit applicable requirements.

2.1 Receive the filled-out application form for Birth Registration and applicable requirements.


98


accuracy of supplied information.



3. Review the prepared Certificate of Live Birth and affix needed signatures.

3.1 Prepare the documents.


3.2 Check the required signatures on the documents.

Advise client to send fees and charges to receiving LCRO thru money order and go back to LCR office.


4. Submit copy of receipt or proof of payment to the receiving Local Civil Registry Office.

4.1 Receive the copy of proof of payment and attach copy to the Certificate of Live Birth.




99

4.2 Review and sign Certificate of Live Birth.


5. Sign in transaction logbook, receive the transmittal letter and Follow up/claim slip.

5.1 Record the transaction in the logbook.

1 minute Registration Officer

Registration Clerk

5.2 Issue the transmittal letter and the Follow up/claim slip.


Registration Clerk

Advise client to follow up after one month.

5.3 Mail the documents.

Update the status to the receiving LCRO.


TOTAL Fees and charges of

the receiving LCRO

1 hour and 2 minutes

Note: In case of power interruption or force majeure events, services may be delayed

100

7. BATCH REQUEST ENTRY QUERY SYSTEM (BREQS) REQUESTS FOR PSA AUNTHENTICATED COPY OF BIRTH, MARRIAGE, DEATH AND CERTIFICATE OF NO MARRIAGE (CENOMAR)

The City Government of Santiago thru the LCRO of Santiago City is an accredited agency to facilitate the clients request of PSA authenticated copies in security paper through BREQS scheme.




Who may avail: Document owner (if of legal age), spouse, parents, relative (nearest of kin) and/or any person or representative authorized by law.


1.Accomplished Application Form Philippine Statistics Authority (PSA)/ Local Civil Registry Office (LCRO)

2. Any Valid ID Issued by Government Agency/

company/office

3.For request thru representative:

Special Power of Attorney (SPA) or Authorization

Valid ID of both (representative and who executed the SPA) original and photocopy

Notary Public or Requesting Party

Issued by Government Agency/

company/office

Note: Other documents may be required by the Civil Registrar at the latter's discretion/judgment on a case to case basis to comply with the mandate of the Data Privacy Act of 2012.


TIME

PERSON





Service Fee

P125.00

Plus

PSA Fees


1.2 Check valid ID presented and advise client to sign


101

in the client’s

logbook.

P155.00 for

Birth, Death,

Marriage

P210.00 for

CENOMAR

2. Fill out the PSA Application Form and submit required documents.

2.1 Receive the filled-out application form and required documents.


2.2 Check the completeness and correctness of

information supplied and the submitted documents.

If incomplete, notify the client of lacking requirements.

If complete, advise client to pay the

applicable fees to the City Treasurer’s

Office.



3.1 Verify the Official Receipt.


4. Pay PSA application fee.

4.1 Receive the payment for PSA application fee


102

and issue Acknowledgement Receipt

Advise client to claim and present the requested PSA copy on the date indicated in the Acknowledgement Receipt

5. Present the

Acknowledgement Receipt.

5.1 Receive the presented Acknowledgement Receipt.


5.2 Check the availability of requested copy.


6. Sign in the record book and receive the requested PSA copy

6.1 Advise client to sign on the record book


6.2 Release the requested PSA copy.


TOTAL P280.00 – Birth / Death /

Marriage

P335.00 - CENOMAR

15 minutes plus processing time of Philippine Statistics Authority (PSA)


103

8. ELECTRONIC ENDORSEMENT

Electronic Endorsement is a process to expedite the issuance of Security Paper (SECPA) of newly registered registry document, blurred documents for clearer copy and for documents registered on file of the office but with PSA negative result upon the request of the document owner or representative authorized by law.




Who may avail: Registrant himself (if of age), parents, relative (nearest of kin) and/or any authorized person or representative.


1. Any valid ID Issued by Government agency/office

Notary Public 2. SPA/Authorization for representative with Valid ID of the person who authorized

For newly registered civil registry:

3. Local Civil Registry Office copy (original and 3 photocopies)


For Blurred PSA Copy:

3. PSA copy (original and 2 photocopies)


4. Local Civil Registry Office Copy (2 certified true copies) or Local Civil Registry Office (LCRO)

5. Certification - in case no available record on file (original copy)


For PSA Negative Result (with available original record file):

3. PSA copy (original and 2 photocopies)

4. Local Civil Registry Office Copy (2 certified true copies)



For PSA Negative Result (with no available original record on file):

3. Certification (original copy)


104

4. Transcription (2 certified true copies) Local Civil Registry Office (LCRO)

Note: Other documents may be required by the Civil Registrar at the latter's discretion/judgment on a case to case basis.


TIME

PERSON





1 minute

Frontline Personnel

For certified true copy -

P20.00 per copy

or


logbook.


2. Fill out request for endorsement form.

2.1 Receive the request for endorsement form.

Certification

P36.00


Registration Clerk

2.2 Review Document for endorsement and check requirements needed.


Registration Clerk


If complete, advise clients to pay the

applicable fees to City Treasurer’s

Office

105

3. Present the Official Receipt (OR).

3.1 Receive the OR from City Treasurer's Office.


Registration Clerk

3.2 Prepare the endorsement.


3.3 Review and sign the endorsement.



4. Receive the Follow-up slip and original OR.

4.1 Prepare Follow-up slip.


4.2 Issue Follow-up slip and the OR.


Frontline Personnel

Advise client to follow up after 3 weeks

or more for the availability on data base of the endorsed document.

TOTAL P20.00/copy (certified true

copy)

P36.00 (Certification)

25 minutes


106

9. PROCESSING OF LEGAL INSTRUMENTS (LEGITIMATION, AUTHORITY TO USE THE SURNAME OF THE FATHER), SUPPLEMENTAL REPORT AND COURT DECREES

As a general rule, All Legal Instruments shall be registered in the Civil Registry of the place where they were executed, though with exemptions

For court decree/orders it must be registered in the Civil Registry Office where the court is functioning.

Processing of Affected Documents must be made by Civil Registry Office of the place of occurrence or registration in compliance to laws/ rules and regulations and to be submitted to PSA for affirmation and proper annotations.




Who may avail: Document owner (if of age), parents, relative (nearest of kin) and/or any authorized person or representative.


LEGITIMATION:

1.PSA Birth Certificate of the child (Original/ 8Photocopies) Philippine Statistics Authority

2. Joint Affidavit of Legitimation of both parents (original copy and 3 photocopies)

Notary Public

3.Affidavit of Admission / Acknowledgement of Paternity Notary Public

(for birth not previously acknowledged by the father) (original copy and 3 photocopies)

4. CENOMAR of Parents (original and 3 photocopies Philippine Statistics Authority

5. Marriage Certificate of parents (original and 4 certified true copies)

Philippine Statistics Authority / Local Civil Registry Office

6.Death Certificate of deceased parent/s (if applicable) (original and 4 certified true copies)


Authority to Use the Surname of Father (AUSF):

1.PSA Birth Certificate of the child (Original/ 8 Photocopies) Philippine Statistics Authority

2. Affidavit of Admission / Acknowledgement of Paternity Notary Public

107

(for birth not previously acknowledged by the father) (original copy and 3 photocopies)

3. Affidavit to use the surname of the father (AUSF); original and 3 photocopies

Notary Public

SUPPLEMENTAL REPORT:

1.PSA copy of affected document (Original and Photocopies of the 8 copies)

Philippine Statistics Authority

2. Affidavit of Supplemental Report (original and 3 Photocopies) Notary Public

3. Any two (2) of the following: (present original copy and 3 photocopies)

a. Marriage Certificate of parents (original and 4 certified true copies)


b. Baptismal Certificate/Certificate of Dedication (original and 4 certified true copies)

Issuing church or religious sect

c. School Records (original and 4 photocopies) School attended

d. Voter's Registration Record (original and 4 photocopies) COMELEC

e. Any valid IDs (original and 3 photocopies) Issuing government agency/office

COURT ORDER/DECREE:

1. Original and Photocopies of SECPA of affected document (8 copies)

Issuing Court

2. Court Decision /Order (original and 4 certified true copies) Issuing Court

3. Certificate of finality (4 original copies) Issuing Court

4. Certificate of authenticity Concerned Local Civil Registry Office

5. Certificate of Registration Concerned Local Civil Registry Office

Additional Requirement for Adoption:

6. Marriage Certificate (Original and 4 photocopies) Philippine Statistics Authority / Local Civil Registry Office

Additional Requirements For documents from other C/MCR

(if the place of event is outside Santiago City)

6. Endorsement letter from C/MCR Issuing Local Civil Registry Office

108

7. Certificate of Registration (4 Original copies) Issuing Local Civil Registry Office

8. Certificate of authenticity (4 Original copies) Issuing Local Civil Registry Office



TIME

PERSON





Thru courts:

P500.00 (Nullity of Marriage Adoption,

Legal Separation

Divorce)



logbook.


plus

2. Fill-out request form and submit it with applicable requirements.

2.1 Receive the filled-out request form and applicable documents.

P120.00 (P20.00/copy @6copies)


Registration Clerk

P50.00 (Certificate of Authenticity)

P50.00 (Certificate of Registration)

2.2 Review and check completeness of submitted documents.

10 minutes

P150.00 (Legitimation

by decree

of court)

plus

109

If incomplete, notify the client of lacking documents.


If complete, advise client to pay the applicable fees to the City Treasurer’s Office.


P1,500.00 (Naturalization)

plus

3. Present Official Receipt (OR).

3.1 Verify the issued OR from the Treasurer’s Office.



Registration Clerk

P50.00 (Certificate of Authenticity)

3.2 Prepare and process the requested

documents



Registration Clerk

P100.00 (Legitimation)

3.3 Review and sign

Certifications and other documents.

plus P120.00 (P20.00/copy @6copies)

P50.00 (Certificate of Legitimation)

P50.00 (Certificate for

Admission)



110

4. Sign in the record book and receive the client's copy of the requested document with the claim /follow up slip.

4.1 Record the transaction to logbook.

AUSF



P50.00 (Certificate for

Admission)


Registration Clerk

4.2 Issue client's copy and claim/follow up slip.


Registration Clerk

4.3 Endorse the document thru mail at PSA Manila.

30 Minutes Registration Officer

Registration Clerk Supplemental



Advise client to follow-up the PSA approval of the requested document after a month or anytime thereafter as indicated in the

claim/follow up slip

If document has approved annotation

advise client to request for SECPA copy

111

TOTAL Nullity of Marriage Adoption,

Legal Separation Divorce – P720.00

Legitimation by decree of

court – P370.00

Naturalization – P1,720.00

Legitimation – P320.00

AUSF – P220.00

Supplemental – P170.00

1 Hour and 30 minutes


10. PETITION FOR CORRECTION OF CLERICAL ERRORS, CHANGE OF FIRST NAME AND CORRECTION OF GENDER AND DATE OF BIRTH

Pursuant to RA 9048 "Act authorizing the city or municipal registrar or the Consul General to correct a clerical or typographical error in an entry and/or Change of First Name or Nickname in the civil register without need of a judicial order, and in RA 10172, "An act further authorizing the C/MCR or the Consul General to correct clerical error in the "Day and Month" in the Date of Birth or Sex of a person appearing in the civil register without a need of a judicial order, amending Act numbered ninety forty-eight.

112


Classification: Technical


Who may avail: Document owner (if of age), parents, relative (nearest of kin) and/or any authorized person or representative


Petition for Clerical Error (RA 9048)

1.PSA authenticated copy of the document containing the error. Original and 8 photocopies.


2. At least two (2) of the following showing the correct entry/ies (original and 3 photocopies)

a. Baptismal Certificate Issuing church or religious sect

b. Voter's registration COMELEC

c. School Records (Form 137-E) School attended

d. GSIS/SSS Record GSIS/ SSS Office

e. Employment/Business record Employer

f. Any Valid IDs and other records as needed Employer or any issuing private

& government offices

Petition For change of First Name / Corrections on Gender / Date of Birth (day and month) thru RA 9048 and /or RA10172

1. Original and 3 photocopies of PSA authenticated copy of the document containing the error.


2. At least two (2) of the following showing the correct entry (ies) (original and 3 photocopies)

a. Baptismal Certificate Issuing church or religious sect

b. Voter's registration COMELEC

c. Earliest School Record School

d. GSIS/SSS Record GSIS/ SSS Office

e. Employment/Business record Employer

113

f. Any Valid IDs Employer or any issuing private

& government offices

Additional Requirements Corrections on Gender /Date of Birth (day and month) only (Original and 8 photocopies)

a. Bakuna Chart /Medical Records or (Affidavit of loss if none) Health Center/Hospital, Notary Public

b. Baptismal Certificate Church, religious sect

c. Earliest School Records or Certification of unavailability of record from school

Schools

d. Medical Certificate stating that petitioner has not undergone sex change or sex transplant (for correction of gender only)

City Health Office / Hospital/Clinic / Health Centers (authorized by law)

3. Additional/Mandatory Requirements (original and 3 photocopies)

a. NBI Clearance National Bureau of Investigation

b. Court Clearance Issuing court

c. Police Clearance Philippine National Police Office

d. Affidavit of Publication and a copy of newspaper clippings (original and 3 photocopies) for at least once a week in 2 consecutive weeks

Publisher of Local Newspaper of general Circulation

e. Certificate of employment (if employed) or Issuing agency/office/company

Affidavit of Unemployment (unemployed) or Notary Public

Mayor's /Business Permit (self-employed)/DTI Mayor’s Office/Business permit and

License Office/ DTI

4. Special Power of Attorney (SPA), for representative. 3 original copies (except for correction of gender)

Notary Public



TIME

PERSON




Change of First name


114


Gender/Date of Birth

Filing Fee

P3000.00


logbook.


2. Fill-out request form and submit required documents.

2.1 Receive the filled-out request form required documents.

2 minutes Assistant City Civil Registrar / Registration Officer Correction of

Clerical Error

Filing Fee

P1000.00

2.2 Review and check the completeness of

requirements/supporting documents

13 minutes Assistant City Civil Registrar / Registration Officer

If incomplete, notify the client of lacking documents.

Migrant Petition

P500.00 Filing fee

If complete, advise client to pay the

applicable fees to City Treasurer’s Office.

Medical Certificate

(Certification from CHO)

P50.00

3. Present the Official Receipt (OR).

3.1 Check the issued OR.

1 minute Assistant City Civil Registrar / Registration Officer

115

3.2 Prepare the petition documents


For petition needs publication Issue the notice of publication to the client and advise to bring to any local newspaper publisher for publication of 2 consecutive weeks.

3.3 Post the petition documents to CCR Bulletin Board for 10 days.

10 days

Assistant City Civil Registrar / Registration Officer

4. Submit the affidavit of publication with clippings from newspapers where it was published.

4.1 Receive and check the submitted affidavit of publication and clippings.


5. Receive Follow-up slip.

5.1 Prepare other petition documents and issue follow-up slip.

11 minutes


5.2 Sign/approve the petition documents.

2 days

City Civil Registrar

116

5.3 Forward the petition documents to the Office of the Civil Registrar General (OCRG).

Advise the client to follow-up the affirmation with finality and annotation of the requested petition after one month.

30 minutes


TOTAL Change of First name

Gender/Date of Birth Filing Fee P3,000.00

Correction of Clerical Error

Filing Fee P1,000.00

Migrant Petition Filing

fee P500.00

Medical Certificate

(Certification from CHO)

P50.00

12 days, 1 hour and 15 minutes - For petition without publication in the local newspaper

16 days, 1 hour and 15 minutes - For petition with publication in the local newspaper

Note: In case of power interruption or force majeure events, services may be delayed

117

11. CITY INFORMATION, CULTURE and the ARTS, and TOURISM OFFICE (CICATO)

TOURISM PROMOTIONS PROGRAMS AND SERVICES

1. MONTHLY EVENTS AND PROGRAMS

The City Information, Culture and the Arts, and Tourism Office (CICATO) is in-charge in the conduct of different activities to encourage participation among the different sector of the City while bringing joy and creating a venue for the talent of every Santiagueño. All interested participants in the different activities shall fill out registration form and submit required documents. Copy of program, guidelines and criteria for judging may also be requested from the office.

Office or Division: Tourism Section Classification: Simple Type of Transaction: G2C Who may avail: All interested qualified groups or individuals

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Copy of the filled-out Registration form of the competition/activity organized by the CICATO with the following attachments: Cedula & Latest Picture

Registration Form – CICATO Tourism Section, activity focal person

Cedula – Barangay of the Participant/s Picture – Participant


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Registration Form of the activity with the attached requirements.

1.1 Accept and file the registration form with attachments.

None

3 minutes

Activity Focal Person; Front Desk Officer:

1.2 Conduct assessment to the participant/s

1 working day

Committee of the Activity headed by the

Focal Person

1.3 If qualified, include in the official list of participants and inform them thereafter. If not Qualified, notify the client.

1 working day upon the

completion of assessment with the final

approval of the head of office.

Activity Focal Person

118

2. Receive Notification

2.Inform the client of the outcome of the assessment.

3 minutes

TOTAL: NONE 2 working days and 6

minutes

INFORMATION SECTION SERVICES

1. DEVELOPMENT AND PRODUCTION OF INFORMATION EDUCATION COMMUNICATION (IEC) MATERIALS

All Information, Education, and Campaign Materials whether in prints or in audio visual form are made by the Media Team of the CICATO during different events, validation, and other presentations. Designs (for prints), story board, script are discussed between the CICATO and the office requesting. Data and other information needed shall be provided by the requesting agency.

Office or Division: Information Section Classification: HIGHLY TECHNICAL Type of Transaction: G2G Who may avail: All Government Offices inside LGU Santiago City, Barangay Officials,

NGAs CHECKLIST REQUIREMENTS WHERE TO SECURE

Accomplished request slip with the data/information needed for the IEC Material. The requesting agency shall provide the storage device for the final output.

Request Slip – CICATO Data and other information –

Requesting Office CD/USB – Requesting Agency

CLIENT STEPS

AGENCY ACTIONS FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Accomplish Request Slip and submit it to CICATO.

1. Receive project endorsement from concerned division and present to the DH for approval.

None

2 minutes Information Staff and

Department Head

2. Attend in the brainstorming session.

2.1 Brainstorm for creative direction.

2 working days Media Team and

Department Head

2.2 Present concept and prototypes to client for comments/

2 hours Media Team and Agency

Representative

119

approval and Conduct preproduction meeting.

3. Provide Data and Information needed to produce the IEC Material.

3.1 Produce IEC material and present produced IEC material to client for comment/approval.

7 working days Media Team

3.2 Implement agreed upon revisions and finalize IEC material.

2 working days Media Team

4. Receive the final IEC Material and sign in the logbook.

4.1 Submit approved IEC material to concerned division.

3 minutes Media Team/Agency

Representative TOTAL NONE 11 days, 2

hours and 5 minutes

2. LAYOUT AND PRINTING OF TARPAULIN

Backdrop, promotional materials, and other announcements are made in the Information Section through the designated lay-out and graphic artists and upon approval of the CICATO head within reasonable time.

Office or Division: Information Section Classification: COMPLEX Type of Transaction: G2G Who may avail: All Government Offices inside LGU Santiago City, Barangay Officials,

NGAs CHECKLIST REQUIREMENTS WHERE TO SECURE

Accomplished request slip with the data/information needed for the tarpaulin such as the following: Event Name, Date, Venue, Logos, and Other important details. Also, the CD shall be provided by the requesting agency.

Request Slip – CICATO Data and other information – Requesting

Office CD – Requesting Agency

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Accomplish Request Slip attached with the

1.1 Receive the request and present it to

3 minutes Front Desk Officer and Department Head

120

proposed lay-out and submit it to CICATO.

the Department head for approval.

None

1.2 Indorsement to the graphic artist

5 minutes Front Desk Officer and Department Head

1.3 Preparation of the layout of the tarpaulin by the available graphic artist.

2 working days

Layout Artist

1.4 Print and submit the lay-out for the Department Head's approval

30 minutes Layout Artist and Department Head

2. Provide Compact Disc

2.1 Implement revisions in the layout, if there is any and Save the finalized lay-out in the Compact Disc and submit to the Printing Section.

1 hour Layout Artist

3. Provide a compact Disc for the approved lay-out.

3.1 Printing of the Tarpaulin

2 days Advertising Staff

4. Receive the tarpaulin and sign in the log book.

4.1 Release the Tarpaulin

5 minutes Advertising Staff

TOTAL NONE 4 days, 1hr and 48

minutes

121

3. HANDLING OF CUSTOMER REQUESTS AND INQUIRIES

Other requests such as copies of I-Messenger, photos, videos, data and other information shall be given an ample time to be prepared by the information section. The requesting agency shall specify their request/s clearly.

Office or Division:

Information Section

Classification: Simple Type of Transaction:

G2G; G2C

Who may avail: All Government Offices inside LGU Santiago City, Barangay Officials, NGAs, and other private groups or individuals.

CHECKLIST REQUIREMENTS WHERE TO SECURE Accomplished request slip with letter of request specifically and clearly stating the data/information needed. Should the requesting agency/group/individual need a digital copy, a storage device shall be provided by them.

Request Slip – CICATO Letter of Request – Requesting Agency CD/USB – Requesting Agency

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE 1. Accomplish

Request Slip attached with the Letter of Request.

1.1 Receive the Request Slip attached with the Letter of Request and submit to the Department Head for approval.

None

2 minutes Front Desk Officer and Department

Head

1.2 Inform designated staff of action required.

5 minutes Front Desk Officer and Department

Head 1.3 Respond to

inquiries and/or respond.

1 working day depending on the request

CICATO Personnel

2. Receive as requested and sign in the logbook

2.1 Release the request.

5 minutes

Front Desk Officer

TOTAL NONE 1 day and 12 minutes

122

3. POSTING OF ADVERTISEMENTS AND OTHER PRINT ADS IN THE CITY

All advertisements and other promotional materials in the City will be dealt with under Ordinance No. 5th CC - 57 with the assistance of the CICATO – Advertising Unit. Necessary Fees shall be paid depending the size of the promotional material to be posted within the City.

Office or Division:

Advertising


G2G; G2C


CHECKLIST REQUIREMENTS WHERE TO SECURE Accomplished request slip with letter of request and lay-out of the promotional material. Fees shall be paid by the requisitioner under Ordinance No. 5th CC - 57. Receipt will be given by the CTO upon payment and the same will be presented to the Advertising Unit for the proper indorsement.

Request Slip – CICATO Letter of Request with layout of promotional

material – Requesting Agency Fee – Requesting Agency Receipt of Payment – City Treasurer’s Office Indorsement – Advertising Unit

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE 1. Present the

request letter and lay-out of the promotional material with the attached request slip.

1.1 Receive the letter of Request with attached lay-out of the Print Ads to be posted.

P10.42 Per square foot

5 minutes

Advertising Staff

1.2 Approval of the CICATO Head before the assessment of the Advertising Office

1 hour Department Head

1.3 Issuance of Assessment

10 minutes

Advertising Staff

123

Form by the Advertising Unit.

2. Proceed to City Treasurer’s Office for payment then present receipt to CICATO.

2.1 Payment to the City Treasurer's Office

15 minutes CTO Cashier

2.2 Issuance of Sticker Permit (Goof for 1 month)

5 minutes Advertising Staff

3. Turn-over the Promotional Material to the Advertising Unit

3.1 Posting of the advertisement to the designated areas.

3 hours Advertising Staff

TOTAL P10.42 Per square foot

1 hour and 38minutes

CULTURE AND THE ARTS PROMOTIONS PROGRAMS AND SERVICES

1. USE AND RENTAL OF BALAY NA SANTIAGO FOR GOVERNMENT PROGRAMS AND PRIVATE EVENTS

Balay Na Santiago may be used for Private Events provided necessary fees will be paid under Ordinance No. 6thCC - 16. No payment shall be imposed for government programs.

Office or Division: Culture and the Arts (Balay na Santiago) Classification: Simple Type of Transaction:

G2G; G2C


CHECKLIST REQUIREMENTS WHERE TO SECURE Accomplished request slip with letter of request and Fees shall be paid by the requisitioner under Ordinance No. 6thCC - 16.

Request Slip – CICATO Letter of Request – Requesting Agency Fee – Requesting Agency

124

Receipt will be given by the CTO upon payment and the same will be presented to the Balay na Santiago Personnel to block the date of the event in the calendar.

Receipt of Payment – City Treasurer’s Office

Indorsement – CICATO

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE 1. Present letter

of request and accomplish request slip.

1. Receive Letter of Request with the accomplished Request Slip and Check availability of the venue for the date/s requested

Php2500- night;

Php2,000- day

3 minutes Front Desk Officer

2. If available, forward the letter of request to the CICATO Head for approval. If approved, prepare order of documents. If not available, inform the client.

10 minutes Front Desk Officer

2. Proceed to CTO for Payment (for private event)

5 minutes CTO Cashier

3. Present the official receipt to the Balay na Santiago Personnel.

For Government Events (Present the Approved Letter to the Balay na Santiago Personnel)

3.1 Accept the receipt/ approved letter and calendar the same.

3 minutes Balay na Santiago Staff

TOTAL Php2500- night;

Php2,000- day

21 minutes

125

12. CITY ECONOMIC AND INVESTMENT PROMOTION

OFFICE (CEIPO)

1. REGISTRATION OF BUSINESS/ENTERPRISES/INVESTMENT

New businesses/investors as well as ventures for expansion of existing business owners in the City of Santiago may receive incentives as provided in the City Ordinance No. 9THCC-073, Revised Investment Code of Santiago City.

To qualify for registration under the Investment Priorities Plan, an applicant must satisfy the Board that the business/investment is eligible based on the qualification standards indicated in Article 21 of the said ordinance.

Office or Division: City Economic and Investment Promotion Office

Classification: Technical

Type of Transaction: G2B - Government to Business

Who may avail: Business Owners/Investors CHECKLIST OF REQUIREMENTS WHERE TO SECURE

a. Filled out Application Form City Economic and Investment Promotion Office b. Photocopy of SEC Registration (for corporation) Securities and Exchange Commission c. Photocopy of the Articles of Incorporation (for

corporation) or Articles of Partnership (for partnership)

Securities and Exchange Commission

d. Photocopy of the Board Resolution/Secretary’s Certificate authorizing a representative to sign or Partners’ Resolution to that effect

Company Board/Company Secretary or Partners, as the case may be

e. Photocopy of the Company Profile and Project Plan in the City of Santiago

Company/Partnership

f. Photocopy of the Certificate of Environment Compliance Commitment

Department of Environment and Natural Resources (DENR)


PROCESSING TIME

PERSON RESPONSIBLE

1. Applicant file the application form together with the documentary requirements with the City Economic and Investment Promotion Office through the City Economic and Investment and

1.1 Verify application and documentary requirements.

Filing Fee: P 5, 000.00

(Non-Refundable)

5 days

CEIPO Personnel

1.2 The application shall be recorded in the Registration Book and the date

CEIPO Personnel

126

Promotion Officer or his personnel.

appearing therein (stamped date on the application shall be considered as the date of official acceptance).

2. Wait for the decision of City Trade and Investment Promotion Board regarding the approval/disapproval of the application.

2.1 If an applicant has been accepted, the business/enterprise shall be evaluated by the City Economic and Investment Promotion Office with the assistance of the City Permits and License Inspection Office.

14 days As soon as the Board made a decision

CTIPB and CEIPO

2.2 An ocular inspection at the premises or examination of the business operation shall be conducted.

CEIPO and CPLIO

2.3 CEIPO recommends to the Board within 5 days after inspection for deliberation of the registration of business, project or enterprise and for the grant of the incentives applied for.

CEIPO and CTIPB

2.4 The Board shall convene and decide for the approval of the application after receiving the recommendation from CEIPO.

CEIPO and CTIPB

2.5 The office will inform the applicant in writing of the decision of the Board.

CEIPO

127

3. Receive the Certificate of Registration.

3.1 Issue and deliver the Certificate of Registration with the signature of the Chairman of the Board and/or such other as the Board may empower and designate for its purpose.

1 day

CEIPO

TOTAL Filing Fee: P 5, 000.00

(Non-Refundable)

20 days

13. OFFICE FOR THE DEVELOPMENT OF COOPERATIVES

1. ASSISTANCE IN THE PRE-REGISTRATION SEMINAR AND COOPERATIVE NAME RESERVATION

Pre-Registration Seminar (PRS) and Coop Name Reservation are requisites for the registration of Cooperatives to the Cooperative Development Authority (CDA); the City Cooperative Office will assist the clients for the PRS to be conducted by the CDA.

Office or Division: Office for the Development of Cooperatives Classification: Simple Type of Transaction: G2C - Government to Citizen

G2B – Government to Business Who may avail: Associations, Groups and Organizations

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out request form and submit to the person assigned.

1.1 Accept and make a simple interview about the group.

1.2 Contact the CDA for the Schedule of PRS

8 minutes CCO Staff

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For the Request of Pre-Registration Seminar:

City Cooperative Office (CCO) 1. Service Request Form 2. Cooperative Name Reservation Form City Cooperative Office (CCO)

128

1.3 Notify the client for their PRS schedule.

2. Attend the PRS on the given schedule

2.1 Assist in the conduct of the seminar.

NONE 4 hours CCO Staff 2.2 Distribute the Cooperative Name Reservation Form

3. Fill out and submit the Cooperative Name Reservation Form

3.1 Encode the data on the computer.

4 minutes CCO staff 3.2 Submit online

TOTAL NONE 4 Hours and 12 minutes

2. ASSISTANCE AND SUBMISSION OF REGISTRATION DOCUMENTS TO COOPERATIVE DEVELOPMENT AUTHORITY

The registration documents include Articles of Cooperation, By laws, Economic Survey and Treasurers Affidavit, The templates shall be filled out and signed prior to submission to the Cooperative Development Authority (CDA).



CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill out and submit request form.

1.1 Accept the form 1 minutes CCO staff 1.2 Print the templates. 5 minutes CCO staff

2. Receive template

2.1 Orient/Assist the client on how to

10 minutes CCO staff

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For the Issuance of Registration Document Templates:

City Cooperative Office (CCO) 1. Service Request Form 2. Templates of Articles of Cooperation, Bylaws, Cooperative name reservation, Economic Survey and Treasurers Affidavit

City Cooperative Office (CCO)

129

accomplish the templates

3. Return to CCO w/ forms filled out

3.1 Check the documents as to completeness of data and signatures.

NONE 10 minutes CCO staff

3.2 Forward the forms to the City Cooperatives Officer for the final review.

2 minutes CCO staff

3.3 Final review 8 minutes

City Cooperatives

Officer 3.4 submit the requirements to CDA-Tuguegarao City

8 hours

(including travel time)

CCO staff

TOTAL NONE

8 hours and 20 minutes

including travel time

3. ASSISTANCE IN THE ONLINE SUBMISSION OF THE COOPERATIVE ANNUAL PROGRESS REPORT (CAPR) TO CDA WEBSITE

Cooperative Annual Progress Report is a yearend report of cooperatives to be submitted to CDA. The staff will issue forms and orient the client accomplishing the forms and submit to CDA, the City Cooperatives Office conducts CAPR seminar for all cooperatives of Santiago City during first quarter of the year. For online submission of CAPR to CDA the personnel will assist the client in online submission of CAPR and print out the hardcopy that has been submitted to CDA.



CHECKLIST OF REQUIREMENTS WHERE TO SECURE For accomplishing the Annual Reports to CDA: City Cooperative Office

(CCO) 1. Service Request Form 2. Accomplished CAPR form (soft copy/hardcopy) Website/ City Cooperative

Office (CCO) CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1.1 Accept the form 1 min CCO Staff

130


1.2 Assigned person will issue forms and orient the applicant in accomplishing

10 minutes CCO staff

2. Fill out the CAPR form and submit to the person assigned

2.1 Assigned person will assist the applicant in the online submission of CAPR to CDA Website

NONE 10 minutes CCO staff

2.2 Assigned person will print and hand over to the applicant the hardcopy of the CAPR and the softcopy will upload on the CDA website.

3 minutes CCO staff


4. ASSISTANCE FOR APPLICATION OF SURETY COVER FROM THE CREDIT SURETY FUND COOPERATIVE




(CCO) 1. Service Request Form 2. Application Form/Checklist Website/ City Cooperative

Office (CCO) 3. Business Plan City Cooperative Office

(CCO) CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Accept the form 1 minute CCO Staff 1.2 Assigned person will issue application forms and checklist for documentary requirements.

None 1 minute CCO staff

1.3 issue sample business proposal/plan

1 minutes CCO staff

131


5. TECHNICAL ASSISTANCE IN COOPERATIVE OPERATION

The assigned personnel will schedule and inform the applicant of the date and venue of the technical assistance for the group.




(CCO) 1. Service Request Form CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Accept the form 1 minute CCO Staff 1.2 Assigned person will schedule and inform the applicant of the date and venue of the technical assistance to the coop

None 1 minute CCO staff

2. Attend the Technical Assistance on the given schedule

2.1 Assist the client on the cooperative operation 3 hours

CCO staff and City Coop

Officer

TOTAL NONE 3 hours and 2 minutes

132

14. DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (DRRMO)

1. Ambulance Assistance

This type of service is rendered to those who have patients that needed transportation with an ambulance. These patients are those who are bedridden, are not able to sit and those emergency cases that needed transportation outside the city to seek further management.

Office or Division: Disaster Risk Reduction and Management Office

Classification: Type of Transaction: Who May Avail: Santiagueños

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request letter approved by the Local Chief Executive and/or the City Administrator

City Mayor’s Office/City Administrator’s Office

Client Steps Agency Actions Fees to be

Paid

Processing Time

Person Responsible

1. Secure the Approval of the LCE and the city administrator

Asks the person requesting to secure approval of the LCE and/or the city administrator

none 5 minutes Person Requesting

2. Assessment of Request

2. CGDH reads the requests then turn it over to the Administration and Training Section Head. Together with the Rescue Chief, they

none 5 minutes City Government Department Head, Administration and Training Section Head, Rescue Chief

3.Programming/Schedule

Rescue Chief organizes the personnel to be deployed

none 8 minutes Rescue Chief

4. Preparation of Travel Documents

Rescue Chief/Liason prepares the travel documents.

none 10 minutes Rescue Chief/Liaison Officer

TOTAL none 28 minutes

133

2. Training Assistance

This type of service is rendered to those who wishes to gain knowledge on different DRRM Trainings. These includes, First Aid, Basic Life Support, Ropemanship, Boat Handling/Maneuvering, Swift/Flood Water Search and Rescue, WASAR (Water Search and Rescue), Basic Swimming.

Office or Division: Disaster Risk Reduction and Management Office Classification: Type of Transaction: Who May Avail: Santiagueños



Client Steps Agency Actions

Fees to be Paid

Processing Time

Person Responsible


1. Asks the person requesting to secure approval of the LCE and/or the city administrator



2. CGDH reads the requests then turn it over to the Administration and Training Section Head. Together with the Rescue Chief, they

none 5 minutes City Government Department Head, Administration and Training Section Head, Training Team

3. Programming/Schedule

3. Rescue Chief organizes the personnel to be deployed

none 8 minutes Training Team


134

2. Stand by Medical Services on Mass Gatherings This type of service is rendered to Santiagueños who needs first aid assistance in mass gatherings.

Office or Division: Disaster Risk Reduction and Management Office Classification: Type of Transaction: Who May Avail: Santiagueños



Client Steps Agency Actions Fees to be Paid

Processing Time

Person Responsible


1. Asks the person requesting to secure approval of the LCE and/or the city administrator



2. CGDH reads the requests then turn it over to the Administration and Training Section Head. Together with the Rescue Chief, they assess and process the request.

none 5 minutes City Government Department Head, Administration and Training Section Head, Rescue Chief

3. Programming/Schedule

3. Rescue Chief organizes the personnel to be deployed

none 8 minutes Rescue Chief


135

4. Emergency Response This type of service is rendered to all vehicular accidents, drowning incidents, typhoon-induced accidents, fire incident (with the Bureau of Fire Protection as lead).

Office or Division: Disaster Risk Reduction and Management Office Classification: Type of Transaction: Who May Avail: Everyone who is in our area of responsibility

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Not applicable Not applicable

Client Steps Agency Actions Fees to be Paid Processing Time

Person Responsible

1. Call and State Details of the incident

1. Answers call and gather name of incident, place of incident, number of casualty, vehicle involved, name of caller.

none 3 minutes Rescue 1021 on duty


136

15. CITY ENGINEERING OFFICE

1. ASSISTANCE FOR VARIOUS BARANGAYS, SCHOOL AND OTHER GOVERNMENT AND NON-GOVERNMENT AGENCIES

It aims to provide services and assistance for various barangays, school and other government and non-government request. These include the inspection and assessment, materials for constructions, fabrications and other related actions for maintenance of other facilities.

Office or Division: City Engineering Office Classification: Simple Type of Transaction: G2C / G2G Who may avail: Residents of Santiago City/Schools/other

Government Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Written request noted by the Barangay Captain or DEPED-Division Office and duly approved by the Local Chief Executive

Barangay/DEPED Division Office City Mayor’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up request or submit approved request

1. Receive approve request 1.1. Scheduling of

assignment 1.2. Scheduling of

inspection or verification of the request

1.3. Checking of available materials

1.4. Preparation of materials / Materials Issuance Slip (MIS)

1.5. Processing of Purchase Request and other pertinent documents/papers

None

3 mins

10 mins

30 mins

2 hrs

30 mins

Administrative Aide VI City Engineer

Assigned Engineer

Engineering Personnel

2. Client is advised to be present and receive during the

2. Delivery of materials

None 1 day City Engineering Personnel assigned in Fabrication Office

137

delivery of materials

TOTAL None 1 day 3 hours and 13 minutes

2. ISSUANCE OF BURIAL ASSISTANCE (TOMB MATERIALS)

It provides assistance for the provision of tomb materials for the constructions of niches as per request. These includes the following; Sand (S-1), Portland Cement, Concrete Hollow blocks (CHB), Reinforcement Steel Bar (RSB), Plywood, Lumber, CW Nails and GI Tie wire.

Office or Division: City Engineering Office Classification: Simple Type of Transaction: G2C / G2G Who may avail: Residents of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Photocopy of Death Certificate City Registrar’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Present photocopy of Death Certificate

1. Receive required documents 1.1. Filling-up

Materials Issuance Slip (MIS) duly approved by the City Engineer

None

5 mins


2. Claim/received requested materials

2. Issuance of requested construction materials

None 1 day City Engineering Personnel assigned in Fabrication Office


138

3. PREPARATION OF PROGRAM OF WORKS (BUILDINGS, FACILITIES, ROADS, DRAINAGES AND SPECIAL PROJECTS)

Office or Division: City Engineering Office Classification: Technical Type of Transaction: G2C / G2G Who may avail: Residents of Santiago

City/Barangays/Schools/Government and Non-Government Agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written request duly approved by the Local Chief Executive (By Administration Projects)

City Mayor’ Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up request or submit approved request

1. Receive approved request

1.1 Scheduling of assignment 1.2 Scheduling of inspection, survey and assessment of the request 1.3 Drafting of plans 1.4 Preparation of Program of Works 1.5 Preparation of Purchase Request 1.6 Approval of the City Mayor 1.7 Processing of Purchase Request, Posting at Philgeps (BAC) and other pertinent documents/papers

None

5 mins

15 mins

30 mins

7 days 5 days

10 mins

7 days

City Engineering Personnel

City Engineer

Engineer-in-

Charge

Draftsman Engineer-in-

Charge City Engineering

Personnel

2. Client is advised to be present and receive during the delivery of materials

2. Delivery of materials 2.1 Construction (Preparation)

None

7 days 3 days City Engineering

Personnel assigned in Fabrication Office

TOTAL None 29 days and 1

hour

139

4. SURVEY ASSISTANCE AND ISSUANCE OF CERTIFICATE OF ROAD RIGHT OF WAY (RRW)

Office or Division: City Engineering Office Classification: Complex Type of Transaction: G2C / G2G Who may avail: Residents of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Written request duly approved by the Local Chief Executive

City Mayor’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up request or submit approved request from LCE

1. Receive approved request 1.1. Scheduling of

assignment 1.2. Scheduling of

inspection, survey and verification of the request

1.3. Drafting of sketch plan and encoding of Certification of RRW

None

3 mins

3 mins

5 days

1 day


City Engineer Assigned Engineer

2. Payment of Certificate of Road Right of Way

2. Received the Official Receipt of RRW P 250.00 5 mins

City Treasurer’s Personnel

3. Claim / received Certification

3. Issuance/releasing of the Certification

None 1 day City Engineering Personnel

TOTAL P 250.00 7 days and 11 minutes

140

5. ISSUANCE OF BUILDING PERMIT – HIGHLY TECHNICAL

Section 301- Building Permits of the National Building Code of the Philippines/ PD 1096. No person, firm or corporation, including any agency or instrumentality of the government shall erect, construct, alter, repair, move, convert or demolish any building/structure or cause the same to be done without first obtaining a building permit therefore from the Office of the Building Official assigned in the place where the subject building/structure is located or the building work is to be done.

Section 305 - Validity of Building Permits of the National Building Code of the Philippines/ PD 1096. A building permit issued under the provisions of this code shall expire and become null and void if the building work authorized therein is not commenced within a period of one year from the date of such permit, or if the building or work so authorized is suspended or abandoned at any time after it has been commenced, for a period of 120 days.

Office or Division: Office of the City Building Official/ City Engineer Classification: Highly Technical Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE - Four (4) copies of properly filled up & notarized Unified Application Form for Building Permit, Locational Clearance and Fire Safety Evaluation Clearance

Office of the Building Official/ One-Stop Shop for Construction Permits (OBO/OSCP)

Additional requirements for Locational Clearance: Submit Certificate of Height Clearance from Civil Aviation Authority of the Philippines for Tall Structure, if applicable Submit clearance from Property Manager/Administrator of Homeowners Association if project is located in existing subdivision, condominium or PUD, if applicable Submit Permit from National Water Resources Board if project has Groundwater Extraction Submit Drainage Impact Statement if project is a Major development Submit Socio-Economic Impact Statement if project has a Large Employment Submit Environmental Compliance Certificate (ECC) / Certificate on Non-coverage (CNC) from the Environmental Management Bureau (EMB) Regional Office, if applicable.

Concerned Offices or Private Professionals

141

Submit Water Management Plan if project is a Heavy water-using Facility Submit Historic Site/Facility Development Statement if project is a Historic Site or with Historic Facility Concerned Offices or Private Professionals Submit Traffic Impact Statement if project is a potential Traffic Generating Development Submit Flood Protection Elevation Certification from City Disaster Risk Reduction and Management Office (CDRRMO) if the project is within Flood Overlay Zone Submit soil test regarding soil and related conditions if the project is within the Liquefaction Overlay Zone Certified true copy of National Telecommunication Commission’s Provisional Authority (PA) in the absence of the foregoing, Certificate of Public Convenience and Necessity (CPCN) or Certificate of registration to Provide Telecommunication Services which may operate the wireless Communication will do. Radiation Protection Evaluation Report from Radiation Health Service of the Department of Health. Conversion order from the Department of Agrarian Reform if the project is located within an agricultural zone. Barangay Council Resolution endorsing the proposed project. - Four (4) copies of Certified True Copy of Original Certificate of Title (OCT) / Transfer Certificate of Title (TCT); if applicant is a lessee, submit Contract of Lease; If OCT/TCT is not in the name of the applicant, submit Deed of Absolute Sale, or Affidavit of Consent of the registered owner. - Special Power of Attorney (SPA) or Secretary’s Certificate if the applicant is a Corporation (4 copies: One (1) original and three (3) photocopies) - Four (4) sets of Building/Survey Plans, Design plans and other documents, signed and sealed by the concerned Design Professionals, as follows: (20”x30”)

Registry of Deeds, Private Professionals, Department of Labor and Employment (DOLE)

142

Architectural Documents (including Materials and Technical Specifications and Gen. Conditions) Civil/Structural Documents (including Soil Test and Structural Design Analysis, if applicable) Electrical Documents (including Electrical Design Analysis, Short Circuit and Voltage Drop computations) Mechanical Documents Sanitary Documents Plumbing Documents Electronics Documents Geodetic Documents (including Lot Plan with technical description and Vicinity Map covering 2km radius) Fire Protection Plan (if applicable) - Four (4) clear photocopies of Valid Professional Licenses (PRC I.D.) and Professional Tax Receipts (PTR) of all involved professionals - Four (4) copies of notarized estimated Total construction cost/Value of the building or structure to be constructed as declared by the owner - One (1) copy of the project’s Construction Safety and Health Program stamped received by DOLE regional or district office; Three (3) photocopies of the stamped CSHP cover page. - Mayor’s Permit of contractor - Approved Letter of Intent addressed to City Mayor, if applicable - One (1) Construction Logbook - Affidavit of Undertaking (for documents to be submitted 30 days after the issuance of permits) as deemed necessary NOTES: - Please include this checklist when submitting the above-mentioned documents for your application - All the fully accomplished above-mentioned forms and requirements must be fastened in a LONG FOLDER including the Drawing Plans and reports upon submission, in 4 sets. - Only COMPLETE and COMPLIANT application will be accepted - Keep your CLAIM STUB at all times; “NO CLAIM STUB, NO RELEASE!” Policy - A surcharge of 100% shall be imposed and collected from any person who shall construct, repair (buildings), install (Electro-mechanical equipment’s), alter or cause any change in the use

143

or occupancy of any building or parts thereof or appurtenances thereto without any permit. (Section 301.1 of Rule III of the National Building Code/PD 1096).


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application and all required documents via the One Stop Shop Terminal and get claim stub.

1.1. The sorters of the Office of the Building Official (OBO) shall review, check and assess the completeness of the submitted documents.

None 1 hour Sorters of the OBO

1.2. The City Treasurer's Office shall accept or receive the application and check if the payment of Real Property Tax (RPT) is updated through the Tax Clearance and the Tax Declaration.

None 30 minutes Evaluator of City Treasurer's Office

1.3. The City Zoning Office (CPDO) shall accept or receive the application form with the requirements.

None 10 minutes Evaluator of CPDO

1.4. The CPDO shall evaluate or check conformity to land use and compute area

None 1 day Evaluator of CPDO

144

as per plans submitted. 1.5. The CPDO shall verify and check area computation.

None 30 minutes Zoning Administrator

1.6. The CPDO shall encode the data for the Order of payment of fee’s.


1.7. The Bureau of Fire Protection (BFP) shall accept or receive the application.

None 30 minutes Evaluator of BFP

1.8. The BFP shall evaluate the documents and provide remarks.

None 2 hours Evaluator of BFP

1.9. The BFP shall issue the Fire Safety Evaluation Clearance (FSEC).

None 7 days Fire Marshall

1.10. The Office of the Building Official (OBO) shall review, check and review the submitted documents as well as the compliance of the same with the National Building Code

None 2 days Evaluators of the OBO: Line and Grade, Land Use and Zoning, Architectural, Structural, Sanitary, Plumbing, Electrical, Electronics, Mechanical

145

and other statutory requirements. (Building, Electrical, Mechanical, Electronics) 1.11. Site Inspection shall be conducted.

None 7 days Inspectorate of the OBO

1.12. If the submitted documents are compliant upon evaluation and inspection, the Section Head shall conduct final evaluation and approval of such for assessment; otherwise, the application shall be endorsed for compliance.

None 1 day Section Head of the OBO

1.13. The fees will be assessed.

None 1 day Assessors of the OBO

2. Return on the date indicated in the stub and inquire on the status of the application in the OBO. If the application is ready for payment, pay the required fees. if the application has deficiencies,

2.1. If the application is approved for payment, the Order of Payment shall be signed by the Building Official and issued by the Officer of the Day to the applicant.

Order of Payment shall

be based on the schedule of fees

prescribed by the DPWH,

schedule of fees of the concerned Barangay, Fire Code, Zoning

Ordinance, and the Local

Revenue Code.

30 minutes Building Official and Officer of the Day

146

get the documents, comply with the lacking requirements, and go back to step 1.

2.2. If the application has noted deficiencies, the Officer of the Day shall return the documents to the applicant for compliance on the remarks indicated in the correction sheet/s.

None 30 minutes Officer of the day

3. Present or submit the Official Receipt (OR) to the Officer of the Day.

3.1. The receipt shall be accepted and recorded and the documents shall be processed and prepared for releasing, which may include printing of the Barangay Clearance, Tax Clearance, Tax Declaration, Building Permit Certificate.

None 4 hours Officer of the Day, Recording Section, and Admin

3.2. The permit shall be signed by the Building Official or his authorized representative

None 30 minutes Building Official or his authorized representative

4. Claim permit and sign logbook or other

4.1. The permit shall be

None 1 hour Releasing Section

147

6. ISSUANCE OF BUILDING PERMIT (JMC 2018-001) – SIMPLE

Section 301- Building Permits of the National Building Code of the Philippines/ PD 1096. No person, firm or corporation, including any agency or instrumentality of the government shall erect, construct, alter, repair, move, convert or demolish any building/structure or cause the same to be done without first obtaining a building permit therefore from the Office of the Building Official assigned in the place where the subject building/structure is located or the building work is to be done. Section 305 - Validity of Building Permits of the National Building Code of the Philippines/ PD 1096. A building permit issued under the provisions of this code shall expire and become null and void if the building work authorized therein is not commenced within a period of one year from the date of such permit, or if the building or work so authorized is suspended or abandoned at any time after it has been commenced, for a period of 120 days.

transmittals for acknowledgment

released to the applicant.

TOTAL

Order of Payment shall be based on

the schedule of fees prescribed by the DPWH, schedule of fees of the concerned

Barangay, Fire Code, Zoning

Ordinance, and the Local

Revenue Code.

19 days, 11 hours and 20

minutes

Office or Division: Office of the City Building Official/ City Engineer Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE - Four (4) copies of properly filled up & notarized Unified Application Form for Building Permit, Locational Clearance and Fire Safety Evaluation Clearance

Office of the Building Official/ One-Stop Shop for Construction Permits (OBO/OSCP)

- Four (4) copies of Certified True Copy of Original Certificate of Title (OCT) / Transfer Certificate of Title (TCT); if applicant is a lessee, submit Contract of Lease; If OCT/TCT

Registry of Deeds, Private Professionals, Department of Labor and Employment (DOLE)

148

is not in the name of the applicant, submit Deed of Absolute Sale, or Affidavit of Consent of the registered owner. - Special Power of Attorney (SPA) or Secretary’s Certificate if the applicant is a Corporation (4 copies: One (1) original and three (3) photocopies) - Four (4) sets of Building/Survey Plans, Design plans and other documents, signed and sealed by the concerned Design Professionals, as follows: (20”x30”) Architectural Documents (including Materials and Technical Specifications and Gen. Conditions) Civil/Structural Documents (including Soil Test and Structural Design Analysis, if applicable) Electrical Documents (including Electrical Design Analysis, Short Circuit and Voltage Drop computations) Mechanical Documents Sanitary Documents Plumbing Documents Electronics Documents Geodetic Documents (including Lot Plan with technical description and Vicinity Map covering 2km radius) Fire Protection Plan (if applicable) - Four (4) clear photocopies of Valid Professional Licenses (PRC I.D.) and Professional Tax Receipts (PTR) of all involved professionals - Four (4) copies of notarized estimated Total construction cost/Value of the building or structure to be constructed as declared by the owner - One (1) copy of the project’s Construction Safety and Health Program stamped received by DOLE regional or district office; Three (3) photocopies of the stamped CSHP cover page. - Mayor’s Permit of contractor - Approved Letter of Intent addressed to City Mayor, if applicable - One (1) Construction Logbook - Affidavit of Undertaking (for documents to be submitted 30 days after the issuance of permits) as deemed necessary

149

NOTES: - Please include this checklist when submitting the above-mentioned documents for your application - All the fully accomplished above-mentioned forms and requirements must be fastened in a LONG FOLDER including the Drawing Plans and reports upon submission, in 4 sets. - Only COMPLETE and COMPLIANT application will be accepted - Keep your CLAIM STUB at all times; “NO CLAIM STUB, NO RELEASE!” Policy - A surcharge of 100% shall be imposed and collected from any person who shall construct, repair (buildings), install (Electro-mechanical equipment’s), alter or cause any change in the use or occupancy of any building or parts thereof or appurtenances thereto without any permit. (Section 301.1 of Rule III of the National Building Code/PD 1096). CLIENT STEPS AGENCY

ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE








1.4. The CPDO shall evaluate or check conformity

None 1 day Evaluator of CPDO

150

to land use and compute area as per plans submitted. 1.5. The CPDO shall verify and check area computation.


1.6. The CPDO shall encode the data for the Order of payment of fee’s.






1.9. The BFP shall issue the Fire Safety Evaluation Clearance (FSEC).

None 2 days Fire Marshall

1.10. The Office of the Building Official (OBO) shall review, check and review the submitted documents as well as the compliance of the same with the National Building Code and other statutory requirements. (Building, Electrical, Mechanical, Electronics)

None 2 day Evaluators of the OBO: Line and Grade, Land Use and Zoning, Architectural, Structural, Sanitary, Plumbing, Electrical, Electronics, Mechanical

151

1.11. Site Inspection shall be conducted.






2. Return on the date indicated in the stub and inquire on the status of the application in the OBO. If the application is ready for payment, pay the required fees. if the application has deficiencies, get the documents, comply with the lacking requirements, and go back to step 1.


Order of Payment shall be

based on the

schedule of fees

prescribed by the

DPWH, schedule of fees of the concerned Barangay, Fire Code,

Zoning Ordinance,

and the Local

Revenue Code.


2.2. If the application has noted deficiencies, the Officer of the Day

None 30 minutes Officer of the day

152

shall return the documents to the applicant for compliance on the remarks indicated in the correction sheet/s.




3.2. The permit shall be signed by the Building Official or his authorized representative


4. Claim permit and sign logbook or other transmittals for acknowledgment

4.1. The permit shall be released to the applicant.


TOTAL


based on the

schedule of fees


schedule of fees of

6 days, 11 hours and 20 minutes

153

7. ISSUANCE OF CERTIFICATE OF USE/OCCUPANCY – HIGHLY TECHNICAL Section 301- Certificate of Occupancy of the National Building Code of the Philippines/ PD 1096. No building or structure shall be used or occupied and no change in the existing use or occupancy classification of a building or structure or portion thereof shall be made until the Building Official has issued a Certificate of Occupancy therefor as provided in this code.

the concerned Barangay, Fire Code,

Zoning Ordinance,

and the Local

Revenue Code.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE - Four (4) copies of properly filled-up Unified Application Form for Certificate of Occupancy and Fire Safety Inspection Certificate - Four (4) copies of properly filled-up and duly notarized Certificate of Completion (using the form in Annex H), signed by the owner/applicant and signed and sealed by the duly licensed Architect or Civil Engineer in-charge of construction, together with one (1) set of issued Building Permit Plans and a copy of the Construction Logbook. If the construction was undertaken through a contract, the Certificate of Completion shall also be signed by the Contractor/Authorized Managing Officer - Four (4) sets photocopy of the issued Building Permit and the issued Ancillary Permits

Office of the Building Official/ One-Stop Shop for Construction

Permits (OSCP), Private Professionals

154

8. ISSUANCE OF CERTIFICATE OF USE/OCCUPANCY – SIMPLE

- Four (4) sets photocopy of the Owner’s copy of issued Fire Safety Checklist and its corresponding Fire Safety Evaluation Clearance - Four (4) sets of Compliant AS-BUILT PLANS reflecting all corrected comments made in the Issued Building Permit Plans signed and sealed by owner and all involved professionals - Clear 3R size Photographs of the completed structure showing substantial completion of front, sides, and rear areas (4 sets) CLIENT STEPS AGENCY

ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE






155



1.4. The CPDO shall evaluate or check conformity to land use and compute area as per plans submitted.

None 2 hours Evaluator of CPDO

1.5. The CPDO shall verify and check area computation.


1.6. The CPDO shall encode the data for the Order of Payment of fees.






1.9. The BFP shall inspect the structure and

None 3 days BFP inspectors

156

determine compliance with the requirements of the Fire Code. 1.10. The BFP shall issue the Fire Safety Inspection Certificate (FSIC).

None 7 days Fire Marshal



1.12. Site Inspection shall be conducted


1.13. If the submitted documents are compliant upon evaluation and inspection, the Section


157

Head shall conduct final evaluation and approval of such for assessment; otherwise, the application shall be endorsed for compliance. 1.13. The fees will be assessed.


2. Return on the date indicated in the stub and inquire on the status of the application in the OBO. If the application is ready for payment, pay the required fees; otherwise if the application is for compliance, get the documents, comply with the requirements, and go back to step 1.



based on the

schedule of fees

prescribed by the

DPWH, schedule of fees of the concerned Barangay, Fire Code,

Zoning Ordinance,

and the Local

Revenue Code.


2.2. If the application is for compliance, the Officer of the Day shall return the documents to the applicant for compliance of the remarks

None 30 minutes Officer of the Day

158

indicated in the correction sheet.




3.2. The permit shall be signed by the Building Official or his authorized representative.


4. Claim permit and sign logbook or other transmittals for acknowledgment.




based on the

schedule of fees

prescribed

159

Section 301- Certificate of Occupancy of the National Building Code of the Philippines/ PD 1096. No building or structure shall be used or occupied and no change in the existing use or occupancy classification of a building or structure or portion thereof shall be made until the Building Official has issued a Certificate of Occupancy therefor as provided in this code.

TOTAL by the DPWH,

schedule of fees of the concerned Barangay, Fire Code,

Zoning Ordinance,

and the Local

Revenue Code.


minutes

Office or Division: Office of the City Building Official/ City Engineer Classification: Simple Type of Transaction: G2C Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE - Four (4) copies of properly filled-up Unified Application Form for Certificate of Occupancy and Fire Safety Inspection Certificate - Four (4) copies of properly filled-up and duly notarized Certificate of Completion (using the form in Annex H), signed by the owner/applicant and signed and sealed by the duly licensed Architect or Civil Engineer in-charge of construction, together with one (1) set of issued Building Permit Plans and a copy of the Construction Logbook. If the construction was undertaken through a contract, the Certificate of Completion shall also be signed by the Contractor/Authorized Managing Officer - Four (4) sets photocopy of the issued Building Permit and the issued Ancillary Permits

Office of the Building Official/ One-Stop Shop for Construction Permits (OSCP),

Private Professionals

160

- Four (4) sets photocopy of the Owner’s copy of issued Fire Safety Checklist and its corresponding Fire Safety Evaluation Clearance - Four (4) sets of Compliant AS-BUILT PLANS reflecting all corrected comments made in the Issued Building Permit Plans signed and sealed by owner and all involved professionals - Clear 3R size Photographs of the completed structure showing substantial completion of front, sides, and rear areas (4 sets)


PROCESSING TIME

PERSON RESPONSIBLE








1.4. The CPDO shall evaluate or check

None 2 hours Evaluator of CPDO

161

conformity to land use and compute area as per plans submitted. 1.5. The CPDO shall verify and check area computation.


1.6. The CPDO shall encode the data for the Order of Payment of fees.






1.9. The BFP shall inspect the structure and determine compliance with the requirements of the Fire Code.

None 1 day BFP inspectors

1.10. The BFP shall issue the Fire Safety Inspection Certificate (FSIC).

None 1 day Fire Marshal



1.12. Site Inspection shall be conducted

None 1 day Inspectorate of the OBO

162





2. Return on the date indicated in the stub and inquire on the status of the application in the OBO. If the application is ready for payment, pay the required fees; otherwise if the application is for compliance, get the documents, comply with the requirements, and go back to step 1.



based on the

schedule of fees

prescribed by the

DPWH, schedule of fees of


Zoning Ordinance,

and the Local

Revenue Code.


2.2. If the application is for compliance, the Officer of the Day shall return the documents to the applicant for compliance of the


163

remarks indicated in the correction sheet.




3.2. The permit shall be signed by the Building Official or his authorized representative.





TOTAL


based on the

schedule of fees


schedule of fees of


Zoning Ordinance, and the

Local


minutes

164

9. ISSUANCE OF ELECTRICAL PERMIT OR CERTIFICATE OF FINAL

ELECTRICAL INSPECTION (CFEI)

Article 1.2.1.1 – Electrical Permits needed before work is started. Before starting any installation work alteration, repair or extension on any electrical system, the owners, lessors, operators, occupants, licensed electrical practitioner shall obtain Electrical Permit for buildings, trailer, mobile homes, or other premises from the Office of the Building Official (OBO), and for watercrafts from the authority for maritime concerns. In securing the electrical permit, the services of a licensed electrical practitioner is required under Republic Act 7920 or National Engineering Law.

Article 1.2.2.1 Certificate of Inspection. No electrical installation, alteration, and/or addition shall be connected or reconnected to any power supply or any other source of electrical energy without a Certificate of Final Electrical Inspection/ Completion obtained from the Office of the Building Official (OBO) signed by the Office of the Building Official/EE (OBO/EE).

Revenue Code.


CHECKLIST OF REQUIREMENTS WHERE TO SECURE ELECTRICAL PERMIT #1 (WITH BP AND OP) - Original Electrical Permit Form (4 copies), completely filled up - Electrical plan and layout - Vicinity map and Site Development - Electrical Design Analysis (Complete w/ short circuit calculations and voltage drop as required by DPWH Memorandum Circular No. 2 series of 2015) - Photocopy of PTR & PRC ID of Electrical Professionals with 3 original specimen signature - Original Barangay construction Clearance (Electrical) - Photocopy of Building Permit (BP), already issued - Photocopy of Occupancy Permit (OP), if already issued - Photo/s of site

Office of the Building Official/ One-Stop Shop for Construction Permits

(OBO/OSCP), Private Professionals

165

- If not owned, provide original notarized letter of consent from the lot owner or Lease Contract - One (1) copy of the project’s Construction Safety and Health Program stamped received by DOLE regional or district office; Three (3) photocopies of the stamped CSHP cover page. - Provide 2 sets of documents ELECTRICAL PERMIT #2 (WITHOUT BP AND OP) - Original Electrical Permit Form (4 copies), completely filled up - Original Electrical Layout - Vicinity map and Site Development - Electrical Design Analysis (Complete w/ short circuit calculations and voltage drop as required by DPWH Memorandum Circular No. 2 series of 2015) - Photocopy of PTR & PRC ID of Electrical Professionals with 3 original specimen signature - Original Barangay Construction Clearance (Electrical) - Photocopy of Land Title (TCT) - Photocopy of Updated Tax Declaration and Tax Receipt - Photo/s of Site - If not owned, provide original notarized letter of consent from the lot owner or l Lease Contract - One (1) copy of the project’s Construction Safety and Health Program stamped received by DOLE regional or district office; Three (3) photocopies of the stamped CSHP cover page. TEMPORARY ELECTRICAL PERMIT - Original Temporary Service Connection Form (4 copies), completely filled up - Original Electrical Plan/Layout - Vicinity map and Site Development Plan - Photocopy of PTR & PRC ID of Electrical Professionals with 3 original specimen signature

166

- Original Barangay Construction Clearance (Electrical) - Photocopy of Building Permit - Photo/s of Site - Provide 2 sets of documents RECONNECTION/CFEI - Photo/s of Site -- “Consumer Ledger” issued by ISELCO/Electrical Service Provider stating “secure CFEI” - Original Certificate of Completion Form (4 copies), completely filled up and notarized - Photocopy of PTR & PRC ID of Electrical Professionals with 3 original specimen signature - One (1) copy of issued Wiring/Electrical Permit - One (1) set copy of Issued Electrical Plan - Four (4) sets copy of Compliant AS-BUILT Electrical Plan signed and sealed by owner and all involved professionals - As-Built Electrical Design Analysis (Complete w/ short circuit calculations and voltage drop as required by DPWH Memorandum Circular No. 2 series of 2015) - Clear 3R size Photograph of the completed Service Entrance and Meter Base installation


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




1.2. The Office of the Building Official (OBO) shall review, check and

None 1 day Electrical Evaluators of the OBO

167

review the submitted documents as well as the compliance of the same with the National Building Code and other statutory requirements. 1.3. Site Inspection shall be conducted.






2. Return on the date indicated in the stub and inquire on the status of the application in the OBO. If the application is

2.1. If the application is approved for payment, the Order of Payment shall be signed by the Building

Order of Payment shall be based on the schedule of fees prescribed


168

ready for payment, pay the required fees. If the application has deficiencies, get the documents, comply with the lacking requirements, and go back to step 1.

Official and issued by the Officer of the Day to the applicant.

by the DPWH, schedule of fees of the concerned Barangay, Fire Code, Zoning Ordinance, and the Local Revenue Code.

2.2. If the application has noted deficiencies, the Officer of the Day shall return the documents to the applicant for compliance on the remarks indicated in the correction sheet/s.



3.1. The receipt shall be accepted and recorded and the documents shall be processed and prepared for releasing, which may include printing of the Barangay Clearance, Tax Clearance, Tax Declaration,


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W SCHEDULE OF FEES AND OTHER CHARGES OF THE REVISED IMPLEMENTING RULES AND REGULATIONS (IRR) OF THE NATIONAL

BUILDING CODE OF THE PHILIPPINES (PD 1096)

1. Bases of Assessment

Building Permit Certificate. 3.2. The permit shall be signed by the Building Official or his duly authorized representative.



4.1. The permit shall be released to


TOTAL

Order of Payment shall be based on the schedule of fees prescribed by the DPWH, schedule of fees of the concerned Barangay, Fire Code, Zoning Ordinance, and the Local Revenue Code.

6 days, 7 hours and 30 minutes

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a. Character of occupancy or use of building/structure

b. Cost of construction

c. Floor area

d. Height

2. Regardless of the type of construction, the cost of construction of any building/structure for the purpose of assessing the corresponding fees shall be based on the following table;

Table II.G.1. On fixed Cost of Construction Per Sq. Meter

LOCATION G R O U P

All Cities and Municipalities

A, B, C, D, E, G, H, I F J

P 10,000 P 8,000 P 6,000

3. Construction/addition/renovation/alteration of building/structures under

Group/s and Sub-divisions shall be assessed as follows:

a. Division A-1

Area in sq. meters Fee per sq. meter

i. Original complete construction up to 20.00 sq.m. P 2.00

ii. Additional/Renovation/Alteration up to 20.00 sq.m.

regardless of floor area of original construction 2.40 iii. Above 20.00 sq.m. to 50.00 sq.m. 3.40

iv. Above 50.00 sq.m. to 100.00 sq.m. 4.80 v. Above 100.00 sq.m to 150sq.m. 6.00 vi. Above 150 sq.m. 7.20

Sample Computation for Building Fee for a 75.00sq.m. floor area: Floor

area = 75 sq.m. Therefore area bracket is 3.a.iv. Fee = P4.80/sq.m. Building Fee = 75.00 x 4.80 = P360.00

b. Division A-2


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i. Original complete construction up to 20.00 sq.m. ii. Additional/Renovation/Alteration up to 20.00

sq.m. regardless of floor area of original construction

P 3.00

3.40

iii. Above 20.00 sq.m. to 50.00 sq.m 5.20 iv. Above 50.00 sq.m. to 100.00 sq.m. 8.00 v. Above 150 sq.m. to 150 sq.m. 8.40

c. Division B-1/C-1/E-1,2, 3/F-1/G-1, 2, 3, 4, 5/H-1, 2, 3, 4/I-1 and J-1, 2, 3


i. Up to 5,000 P 23.00 ii. Above 5,000 to 6,000 22.00 iii. Above 6,000 to 7,000 20.50 iv. Above 7,000 to 8,000 19.50 v. Above 8,000 to 9,000 18.00 vi. Above 9,000 to 10,000 17.00 vii. Above 10,000 to 15,000 16.00 viii. Above 15,000 to 20,000 15.00 ix. Above 20,000 to 30,000 14.00 x. Above 30,000 12.00

NOTE: Computation of the building fee for item 3.c. is cumulative. The total area is split into sub-areas corresponding to the area bracket indicated in the table above. Each sub-area and the fee corresponding to its area bracket are multiplied together. The building fee is the sum of the individual products as shown in the following example: Sample computation for Building Fee for a building having a floor area of 32,000sq.m:

First 5,000sq.m. @ 23.00 11,500.00 Next 1,000sq.m. @ 22.00 2,200.00 Next 1,000sq.m. @ 20.50 2,050.00 Next 1,000sq.m. @ 19.50 1,950.00 Next 1,000sq.m. @ 18.00 1,800.00 Next 1,000sq.m. @ 17.00 1,700.00 Next 5,000sq.m. @ 16.00 8,000.00 Next 5,000sq.m. @ 15.00 7,500.00 Next 10,000sq.m. @ 14.00 14,000.00 Last 2,000sq.m. @ 12.00 2,400.00

Total Building Fee P 53,100.00

d. Division C-2/D-1, 2, 3


i. Up to 5,000 P 12.00 ii. Above 5,000 to 6,000 11.00

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iii. Above 6,000 to 7,000 10.20 iv. Above 7,000 to 8,000 9.60 v. Above 8,000 to 9,000 9.00 vi. Above 9,000 to 10,000 8.40 vii. Above 10,000 to 15,000 7.20 viii. Above 15,000 to 20,000 6.60 ix. Above 20,000 to 30,000 6.00 x. Above 30,000 5.00

NOTE: Computation of the building fee in item 3.d. follows the example of section 3.c. of this schedule.

f. Division J-2 Structures shall be Assessed 50% of the Rate of the Principal Building of

which they are Accessories (Sections 3.a. to 3.d.)

4. Electrical Fees

The following schedule shall be used for computing electrical fees in residential, institutional,

commercial and industrial structures.

a. Total Connected Load (kVA)

i. 5 kVA or less P 200.00 +

ii. Over 5 kVA to 50 kVA 200.00 + 20.00/kVA iii. Over 50 kVA to 300 kVA 1,100.00 + 10.00/kVA iv. Over 300 kVA to 1,500 kVA 3,600.00 + 5.00/kVA v. Over 1,500 kVA to 6,000 kVA 9,600.00 + 2.50/kVA vi. Over 6,000 kVA 20,850.00 + 1.25/kVA

NOTE: Total Connected Load as shown in the load schedule.

b. Total Transformer/Uninterrupted Power Supply (UPS)/Generator Capacity (kVA)

i. 5kVA or less P 40.00

ii. Over 5 kVA to 50 kVA 40.00 + 4.00/kVA iii. Over 50 kVA to 300 kVA 220.00 + 2.00/kVA iv. Over 300 kVA to 1,500 kVA 720.00 + 1.00/kVA v. Over 1,500 kVA to 6,000 kVA 1,920.00 + 0.50/kVA vi. Over 6,000 kVA 4,170.00 + 0.25/kVA NOTE: Total Transformer/UPS/Generator Capacity shall include all transformer UPS and generators which are owned/installed by the owner/applicant as shown in the electrical plans and specifications.

c. Pole/Attachment Location Plan Permit

i. Power Supply Pole Location ii. Guying Attachment

P 30.00/pole 30.00/attachment

This applies to designs/installations within the premises.

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d. Miscellaneous Fees: Electric Meter for Union Separation, Alteration, Reconnection or

Relocation and Issuance of Wiring Permit:

Use or character of Electric Meter Wiring Permit Occupancy Issuance

Residential P 15.00 P 15.00 Commercial/Industrial 60.00 36.00 Institutional 30.00 12.00

e. Formula for Computation of Fees

The Total Electrical Fees shall be the sum of Section 4.a. to 4.d. of this rule.

f. Forfeiture of Fees

If the electrical work or installation is found not in conformity with the minimum safety requirement of the Philippines Electrical Codes and the Electrical Engineer Law (RA 7920), and the Owner fails to perform corrective actions within the reasonable time provided by the building Official, the latter and/or their duly authorized representative shall forthwith cancel the permit and the fees thereon shall be forfeited.

5. Mechanical Fees

a. Refrigerator, Air Conditioning and Mechanical Ventilation:

i. Refrigeration (cold storage), per ton or fraction thereof P 40.00 ii. Ice Plans, per ton or fraction thereof 60.00 iii. Packaged/Centralized Air condition Systems:

Up to 100 tons, per ton

90.00 iv. Every ton or fraction thereof above 100 tons 40.00 v. Window type air conditioners, per unit vi. Mechanical Ventilation per kW or fraction thereof of

60.00

blower or fan, or metric equivalent 40.00 vii. In a series of AC/REF systems located in one

establishment, the total installed tons of refrigeration

shall be used as the basis of computation for purposes of installation/inspection fees and shall not be considered individually.

For evaluation purposes:

For Commercial/Industrial Refrigeration without Ice Making (refer to 5.a.i.):

1.10 kW per ton, for compressors up to 5 tons capacity. 1.0 kW per ton, for compressors above 5 tons up to 50 tons capacity. 0.97 kW per ton, for compressors above 50 tons capacity.

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For Ice Making (refer to 5.a.ii.):

3.50 kW per ton, for compressors 1.2 to 5 tons capacity. 3.25 kW per ton, for above 5 up to 50 tons capacity. 3.00 kW per ton, for compressors above 5o tons capacity.

For Air conditioning (refer to 5.a.iii.):

0.90 kW per ton, for compressors 1.2 to 5 tons capacity. 0.80 kW per ton, for compressors above 5 up to 50 tons capacity. 0.70 kW per ton, for compressors above tons capacity.

b. Escalators and Moving Walks, Funiculars and the Like:

i. Escalator and moving walk, per kW or fraction thereof P 10.00

ii. Escalator and moving walks, up to 20.00 lineal meters

or fraction thereof 20.00 iii. Every lineal meter or fraction thereof in excess of 20.00

lineal meters 10.00 iv. Funicular per kW or fraction thereof 200.00

a) Per lineal meter travel 20.00 v. Cable car, per kW or fraction thereof 40.00

a) Per lineal meter travel 5.00

c. Elevators, Per Unit:

i. Motor driven dumbwaiters 600.00 ii. Construction elevators for materials 2,000.00 iii. Passenger elevators 5,000.00 iv. Freight elevators 5,000.00 v. Car elevators 5,000.00

d. Boilers, Per kW:

i. Up to 7.5 kW 500.00 ii. Above 7.5 kW to 22 kW 700.00 iii. Above 2.2 kW to 37 kW 900.00 iv. Above 37 kW to 52 kW 1,200.00 v. Above 52 kW to 67 kW 1,400.00 vi. Above 67 kW to 74 kW 1,600.00 vii. Every kW or fraction thereof above 74 kW 5.00

NOTE: a) Boiler rating shall be computed on the basis of 1.00 Sq. meter of heating surface for one (1) boiler kW.

b) Steam from this boiler used to propel any prime-mover is exempted from fees.

c) Steam engines/turbines/etc. propelled from geothermal source will use the same schedule of fees above.

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e. Pressurized water heaters, per unit 200.00

f. Water, sump and sewage pumps for commercial/industrial

use, per kW or fraction thereof 60.00

g. Automatic fire sprinkler system, per sprinkler head 4.00

h. Diesel/Gasoline ICE, Steam, Gas Turbine/Engine, Hydro,

Nuclear or Solar Generating Units and The Like, Per kW:

i. Every kW up to 50 kW 25.00

ii. Above 50 kW up to 100 kW 20.00 iii. Every kW up to 100 kW 3.00

i. Compressed air, vacuum, commercial, institutional and/or industrial gases, per outlet

20.00

j. Power piping for gas/steam/etc., per lineal meter or fraction thereof or per cu. Meter or fraction thereof, whichever is higher 4.00

k. Other Internal Combustion Engines, including Cranes, Forklifts, Loaders,

Pumps, Mixers, Compressors and the like, not registered with the LTO Per kW

i. Up to 50 kW 10.00

ii. Above 50 kW up to 100 kW 12.00

iii. Every above 100 kW or fraction thereof 3.00

l. Pressure vessels, per cu. meter or fraction thereof 60.00

m. Other machinery/equipment for commercial/industrial/institutional use

not elsewhere specified per kW or fraction thereof 60.00

n. Pneumatic tubes, conveyors, monorails for materials handling and addition to existing supply and/or exhaust duct works and the like, per lineal metes or fraction thereof 10.00

NOTE: Transfer of machine/equipment location within a Building requires a mechanical permit and payment of fees.

6. Plumbing Fees

a. Installation Fees, One (1) “UNIT” Composed of One (1) Water Closet, Two

(2) Floor Drains, One (1) Lavatory, One (1) Sink with Ordinary Trap, Three

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(3) Faucets and One (1) Shower Head. A Partial Part Thereof shall be charged as that of the Cost of a Whole “UNIT”.

b. Every Fixture in Excess of One Unit:

i. Each water closet P 7.00

ii. Each floor drain 3.00

iii. Each sink 3.00

iv. Each Lavatory 7.00

v. Each faucet 2.00

vi. Each shower head 2.00

c. Special Plumbing Fixtures:

i. Each slop sink P 7.00

ii. Each urinal 4.00

iii. Each bath tub 7.00

iv. Each grease trap 7.00

v. Each garage trap 7.00

vi. Each bidet 4.00

vii. Each dental cuspidor 4.00

viii. Each gas-fired water heater 4.00

ix. Each drinking fountain 2.00 x. Each bar or soda fountain sink 4.00 xi. Each laundry sink 4.00 xii. Each laboratory sink 4.00 xiii. Each fixed-type sterilizer 2.00

d. Each water meter P 2.00

i. 12 to 25 mm Ø 8.00 ii. Above 25 mm Ø 10.00

e. Construction of Septic Tank, Applicable in All Groups

i. Up to 5.00 cu. Meters of digestion chamber P 24.00 ii. Every cu. meter of fraction thereof in

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excess of 5.00 cu. meters 7.00

7. Electronics Fees

a. Central Office Switching Equipment, Wireless Telephone and

Communication Systems, Intercommunication System and other Types of Switching/Routing/Distribution Equipment Used for Voice, Data Image text, facsimile, Internet service, cellular, paging and other type/forms of wired or wireless communications P 2.40 per port

b. Broadcast station for radio and TV for both commercial and training purposes, CATV headed, transmitting/receiving/relay radio and broadcasting communications stations, communication centers, switching centers, call centers, cell sites, equipment silos/shelters and other similar location/structures used for electronics and communications services, including those used for navigational aids, radar, telemetry, tests and measurements, global Positioning and personnel/vehicle location P 1,000.00 per location

c. Automated teller machines, ticketing, vending and other types of electronic dispensing machines telephone booths, pay phones, coin charges, location or direction finding systems, navigational equipment used for land, aeronautical or maritime application photography and reproduction machines x-ray, scanner, ultra sound and other apparatus/equipment used for medical, biomedical, laboratory and testing purposes and other similar electronic or electronically controlled apparatus or devices, whether located indoor or outdoor

P 10.00 per unit

d. Electronic and communication outlets used for connection and termination of voice, data, computer (including workstations, server, routers, etc.) audio, video, or any form of electronics and communications services, irrespective of whether a User terminal is connected P2.40 per outlet

e. Station/terminal/control point/port/central or remote panels/outlets for security and alarm system (including watchman system, burglar alarm intrusion detection systems, lighting controls, monitoring and surveillance system, sensors, detectors, parking management system, barrier controls, signal lights, etc.) electronic fire alarm (including early detection systems, smoke detector, etc.) sound- reinforcement/background, music / paging / conference systems and the like, CATV/MATV/CCTV and off-air television, electronically controlled conveyance systems, building automation, management systems and similar types of electronic or electronically controlled installations whether a user terminal is connected P 2.40 per terminal

f. Studios, auditoriums, theaters, and similar structures for radio and TV broadcast,

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recording audio/video reproduction/simulation and similar activities P 1,000.00 per location

g. Antenna tower/ masts or other structures for Installation of any electronic and/or communications

Transmission/reception P 1,000.00 per structure

h. Electronic or electronically-controlled indoor and outdoor signages and display systems, including TV Monitors, multi-media signs, etc. P 50.00 per unit

i. Poles and Attachment:

i. Per pole (to be paid by pole owner) P 20.00

ii. Per attachment (to be paid by any entity who attaches to the pole of others) 20.00

k. Other types or electronics or Electronically controlled device,

Apparatus, equipment, Instrument or units not specifically identified above P P 50.00 per unit

8. Accessories of the Building/structure Fees

a. All Parts of Buildings Which are Open on Two (2) or More Sides, such as Balconies, Terraces,

Lanais and the Like, shall be Charged 50% of the Rate of the Principal Building of Which they are a Part (Section 3.a. to 3.d.of this Schedule)

b. Buildings with a Height of More than 8.00 Meters shall be Charged an Additional Fee of Twenty-

Five Centavos (P 0.25) per cu. meter Above 8.00 Meters. The Height shall be measured from the Ground Level Up to the Bottom of the Roof Slab or the Top of Girls, Whichever Applies.

c. Bank and Records Vaults with interior volume Up to

20.00 cu. meters P 20.00

i. In excess of 20.00 cu. meters 8.00

d. Swimming Pools, Per Cu. Meter or Fraction Thereof

i. GROUP A Residential P 3.00

ii. Commercial/Industrial GROUP B,E,F,G 36.00

iii. Social/Recreational/Institutional GROUP C,D,H,I 24.00

iv. Swimming pools improvised from local indigenous materials such as rock, stones and/or small boulders and with plain cement flooring shall be charged 50% of the above rates.

v. Swimming pool shower rooms/locker rooms:

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a) Per unit or fraction thereof P 60.00

b) Residential GROUP A 6.00

c) GROUP B,E,F,G 18.00

d) GROUP C,D,H 12.00

e. Construction of Firewalls Separate from the Building:

i. Per sq. meter or fraction thereof P 3.00

ii. Provided, that the minimum fee shall be 48.00

f. Construction/Erection of Tower: Including Radio and TV Towers, Water Tank Supporting

Structures and the Like:

Use or character of Occupancy Self- Trilon Support Supporting Guyed

i. Single detached dwelling units P 500.00 P 150.00

ii. Commercial/Industrial (Group B, E,

F, G) up to 10.00 meter in height 2,400.00 240.00

a) Every meter of fraction thereof in excess of 10.00 meters

iii. Educational/Recreational/Institutional

120.00 12.00

(Group C, D, H, I) up to 10.00 meters

in height a) Every meter of fraction thereof in

1,800.00 120.00

excess of 10.00 meters 120.00 12.00

g. Storage Silos, up to 10.00 meters in height

P 2,400.00

i. Every meter or fraction thereof in excess of 10.00 meters

150.00

ii. Silos with platforms or floors shall be charged an

additional fee in accordance with Section 3.e. of this schedule

h. Construction of Smokestacks and Chimneys for Commercial/Industrial Use Groups B, E, F

and G:

i. Smokestacks, up to 10.00 meters in

Height, measured from the base 240.00

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a) Every meter or fraction thereof in excess of 10.00 meters 12.00

ii. Chimney up to 10.00 meters in height measured from the base 48.00

a) Every meter or fraction thereof in excess of 10.00 meters 2.00

i. Construction of Commercial/Industrial Fixed Ovens, per sq. meters or

fraction thereof of interior floor areas 48.00

j. Construction of Industrial Kiln/Furnace, per cu. Meter or fraction thereof of volume 12.00

k. Construction of reinforced concrete or steel tanks or above ground GROUPS

A and B, up to 2.00 cu. meters 12.00

i. Every cu. M or fraction thereof in excess of 2.00 cu. Meters 12.00

ii. For all other than Group A and B up to 10.00 cu. meters 480.00

(a) Every cu. meters of fraction thereof in excess of 10.00 cu. meters 24.00

l. Construction of water and waste water treatment tanks: (including cisterns,sedimentation and chemical treatment tanks) per cu. meter of volume P 7.00

m. Construction of Reinforced Concrete or Steel Tanks Except for Commercial

Use

i. Above ground, up to 10.00 meters Every cu. meter or fraction thereof In

P 480.00

excess of 10.00 cu. meters 480.00

ii. Underground, up to 20.00 cu. meters Every cu. meter or fraction thereof in excess of 20.00 cu. meter

540.00

24.00

n. Pull-outs and Reinstallation of Commercial/Industrial Steel Tanks: i. Underground, per cu. meter of

fraction thereof excavation P 3.00 ii. Saddle or trestle mounted horizontal

tanks, per cu. meter or fraction

thereof volume of tanks 3.00 iii. Reinstallation of vertical storage tanks

shall be the same as new

construction fees in accordance with Section 8.k. above

o. Booths, Kiosks, Platforms, Stages and the like, Per Sq. Meter of Fraction Thereof of Floor Area:

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i. Construction of permanent type 10.00 ii. Construction of temporary type 5.00 iii. Inspection of known-down temporary type, per unit 24.00

p. Construction of Buildings and Other Accessory Structures within Cemeteries and

Memorial Parks:

i. Tombs, per sq. meter of covered

ground P 5.00 ii. Semi-enclosed mausoleums whether

canopied or not, per sq. meter of built- up area

5.00

iii. Totally enclosed mausoleums, per sq.

meter of floor area iv. Totally enclosed mausoleums, per

12.00

sq.meter of floor area 5.00 v. Columbarium, per sq. meter 18.00

9. Accessory Fees

a. Establishment of line and grade, all sides fronting or abutting streets, esteros, rivers and creeks, first 10.00 meters P 24.00

i. Every meter or fraction thereof in excess of 10.00 meters 2.40

b. Ground Preparation and Excavation Fee

i. While the application for Building Permit is still being processed, the Building Official may issue Ground Preparation and Excavation Permit (GP&EP) for foundation, subject to the verification, inspection and review by the line and grade section of the inspection and enforcement division to determine compliance to the line and grade, setbacks, yards/easements and parking requirements.

a) Inspection and Verification Fee P 200.00

b) Per cu. meters of excavation 3.00

c) Issuance of GP & EP, valid only for thirty

(30) days or superseded upon issuance of Building Permit 50.00 d) Per cu.meters of excavation for foundation with basement 4.00

e) Excavation other than foundation or basement, per cu. meters 3.00

Encroachment of footing or foundation of building/structures to public areas as permitted, per sq. meter or fraction thereof of footing or foundation

encroachment 250.00

c. Fencing Fees:

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i. Made of masonry, metal, concrete up to 1.80meters in height, per lineal meter or

fraction thereof 3.00 ii. In excess of 1.80 meters in height per lineal meter or fraction thereof 4.00

iii. Made of indigenous materials, barbed, chicken or hog wires, per linear meter 2.40

d. Construction of Pavements, up to 20.00 sq. meters 24.00

e. In excess of 20% or fraction thereof of paved areas intended for commercial/industrial/institutional use,

such as parking and sidewalks areas, gasoline

station premises, skating rinks, pelota courts, tennis and basketball courts and the like

3.00

f. Use of streets and sidewalk, enclosures and occupancy of sidewalks up to 20.00 sq. m. per calendar month 240.00

i. Every sq. meter or fraction thereof in excess of 20.00 sq. meters 12.00

g. Erection of Scaffoldings Occupying Public Areas, per Calendar Month

i. Up to 10.00 meters in length 150.00

ii. Every lineal meter or fraction thereof in excess of 10.00 meters 12.00

h. Sign Fees:

i. Erection and anchorage of display surface,

up to 4.00 sq. meters of signboard area 120.00 a) Every sq. meter or fraction thereof in

excess of 4.00 sq. meters

24.00

ii. Installation Fees, per sq. meter or fraction thereof of display surface

Type of Sign Display Business Signs Advertising Signs Neon P 36.00 P 52.00 Illuminated 24.00 36.00 Others 15.00 24.00 Painted-on 9.60 18.00

iii. Annual Renewal Fees, per sq. meter of display surface or fraction thereof:

Type of sign Display Business Signs Advertising signs Neon P 36.00 min. fee

shall be P 124.00 P 46.00 min. fee shall be

P200.00

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Illuminated P18.00 min. fee shall be P72.00

P38.00 min. fee shall be P150.00

Others P12.00 min. fee shall be P40.00


Painted-on P8.00 min. fee shall be P30.00


i. Repairs Fees:

i. Alteration/renovation/improvement on vertical dimensions of buildings/structures

in square meter, such as facades, exterior and interior walls, shall be assessed in accordance with the following rate, For all Groups 5.00

ii. Alteration/renovation/improvement on horizontal dimensions of buildings/structures, such as floorings, ceilings and roofing shall be assessed in accordance with the following rate, For all Groups 5.00

iii. Repairs on buildings/structures in all groups costing more than five thousand pesos (P 5,000.00) shall be charged 1 % of the detailed repair cost (itemized original materials to be replaced with same or new substitute and labor)

j. Raising of Building/Structures Fees:

i. Assessment of fees for raising of any buildings/structures shall be based on the new usable area generated.

ii. The fees to be charged shall be as prescribed under Sections 3.a. to 3.e. of this Schedule, whichever Group applies.

k. Demolition/Moving of Building/Structures Fees, Per Sq. Meter of Area or Dimensions Involved:

i. Building in all groups per sq. meter floor area 3.00

ii. Building systems/Frames or portion thereof per vertical or horizontal dimensions,

including Fences 4.00 iii. Structures of up to 10.00 meters in height 800.00

(a) Every meter or portion thereof In excess of 10.00 meters 50.00

iv. Appendage of up to 3.00 cu. meter/unit 50.00

(a) Every cu. meter or portion thereof in

Excess of 3.00 cu. meters 50.00

v. Moving Fee, per sq. meter of area of

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building/structure to be moved 3.00

10. Certificates of Use or Occupancy (Table II.G.I. for fixed costing)

a. Division A-1 and A-2 Building:

i. Costing up to P 150,000.00 P 100.00 ii. Costing more than P 150,000.00

up to P 400,000.00

200.00 iii. Costing more than P 400,000.00 up

to P 850,000.00 400.00 iv. Costing more than p 850.000.00 up to

P 1,200,000.00

800.00 v. Every million or portion thereof in excess

of P 1,200,000.00 800.00

b. Division B-1/E-1,2,3/F-1/G-1,2,3,4,5/H1,2,3,4/and I-1 buildings:

i. Costing up to P 150,000.00 P 200.00 ii. Costing more than P 150,000.00 up to P 400,000.00 400.00

iii. Costing more than P 400,000.00 up

to P 850,000.00 800.00 iv. Costing more than P 850,000.00 up to

P 1,200,000.00 1,000.00 v. Every million or portion thereof in excess

of P 1,200,000.00 1,000.00

c. Division C-1,2/D-1,2,3 Buildings:

i. Costing up to P 150,000.00 ii. Costing more than P 150,000.00

P 150.00

up to P 400,000.00 250.00 iii. Costing more than P 400,000.00 up

to P 850,000.00

600.00 iv. Costing more than P 850,000.00 up to

P 1,200,000.00 900.00 v. Every million or portion thereof in

excess of P 1,200,000.00

900.00

d. Division J-1 Building/structures:

i. With floor Area up to 20.00 sq. meters ii. With floor area above 20.00 sq. meters up

P 50.00

to 500.00 sq. meters 240.00 iii. With floor area above 500.00 sq. meters up

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to 1,000.00 sq. meters iv. With floor area above 1,000.00 sq. meters up

360.00

to 5,000.00 sq. meters 480.00 v. With floor area above 5,000.00 sq. meters up

to 10,000.00 sq. meters

200.00 vi. With floor area above 10,000.00 sq. meters 2,400.00

e. Division J-2 Structures:

i. Garages carports, balconies, terraces, lanais and the like: 50% of the rate of the principal building, of which they are accessories.

ii. Aviaries, aquariums, zoo structures and the like: same rates as for Section 10.d. above.

iii. Towers such as for Radio and TV transmissions, cell site, sign (ground or roof type) and water tank

supporting structures and the like in any location shall be imposed fees as follows: a) First 10.00 meters of height from the ground P 800.00

b) Every meter or fraction thereof in excess of 10.00

meters 50.00

f. Change in Use/Occupancy, per sq. meter or fraction

thereof of area affected P 5.00

11. Annual Inspection Fees

a. Division A-1 and A-2

i. Single detached dwelling units and duplexes are not subject to annual inspections

ii. If the owner request inspections, the fee for each of the

services enumerated below is P 120.00 Land Use Conformity Architectural Presentability Structural Stability Sanitary and health Requirements Fire-resistive Requirements

b. Divisions B-1/D-1,2,3/E-1,2,3/F-1/G-1,2,3,4,5/H-1,2,3,4/and I-1, Commercial, Industrial

Institutional Buildings and Appendages shall be Assessed Area as Follows:

i. Appendage of up to 3.00 cu. meters/unit P 150.00 ii. Floor area to 100.00 sq. meters 120.00 iii. Above 100.00 sq. meters up to 200.00 sq. meters 240.00 iv. Above 200.00 sq. meter up to 350.00 sq. meters 80.00 v. Above three hundred 350.00 sq. meters up to 500.00

sq. meters 720.00 vi. Above 500.00 sq. meters up to 750.00 sq. meters 960.00

186

vii. Above 750.00 sq. meters up to 1,000.00 sq. meters 1,200.00 viii. Every 1,000.00 sq. meters or its portion in excess of

1,000.00 sq. meters 1,200.00

c. Division C-1,2, Amusement Houses, Gymnasia and the like:

i. First class cinematography or theaters P 1,200.00

ii. Second class cinematography or theaters 720.00

iii. Third class Cinematography or theaters 520.00

iv. Grandstands/bleachers, Gymnasium and the like 720.00

d. Annual plumbing inspection fees, each plumbing unit P 60.00 e. Electrical Inspection Fees:

i. A one time electrical inspection fee equivalent to 10% of total

electrical permit fees shall be charged to cover all inspection trips during construction.

ii. Annual inspection fees are the same as in Section 4.e. f. Annual Mechanical Inspection Fees:

i. Refrigerator and Ice Plant, per ton:

a) Up to 100 tons capacity P 25.00 b) Above 100 tons up to 150 tons 20.00

c) Above 150 tons up to 300 tons 15.00 d) Above 300 tons up to 500 tons 10.00 e) Every ton or fraction thereof above 500 tons 5.00

ii. Air Conditioning Systems: Windows-type air, conditioners, per unit

P

40.00

iii. Packaged or centralized air conditioning systems:

a) First 100 tons, per ton 25.00 b) Above 100 tons, up to 150 tons per ton 20.00 c) Every ton or fraction thereof above 500 tons 8.00

iv. Mechanical Ventilation, per unit, per kW:

a) Up to 1 kW P 10.00 b) Above 1 kW to 7.5 kW 50.00 c) Every kW above 7.5 kW 20.00

v. Escalators and Moving Walks; Funiculars and the like:

a) Escalator and Moving Walks, per unit P 120.00 b) Funiculars, per kW or fraction thereof 50.00 c) Per lineal meter or fraction thereof of travel 10.00 d) Cable Car, per kW or fraction thereof 25.00

187

e) Per lineal meter of travel 2.00

vi. Elevators, per unit:

a) Passenger elevators P 500.00 b) Freight elevators 400.00 c) Motor driven dumbwaiters 50.00 d) Construction elevators for materials 400.00 e) Car elevators 500.00 f) Every landing above first five (5) landings for all the

above elevators 50.00

vii. Boilers, per unit:

a) Up to 7.5 kW 400.00 b) 7.5 kW up to 22 kW 500.00 c) 22 kW up to 37 kW 600.00 d) 37 kW up to 52 kW 650.00 e) 52 kW up to 67 kW 800.00 f) 67 kW up to 74 kW 900.00 g) Every kW or fraction thereof above 74 kW 4.00

viii. Pressurized Water Heaters, per unit

120.00 ix. Automatic Fire Extinguishers, per sprinkler head 2.00 x. Water, Sump and Sewage pumps for

buildings/structures for commercial/industrial purposes, per kW:

a) Up to 5 kW 55.00 b) Above 5kW to 10 kW 90.00 c) Every kW or fraction thereof above 10 kW 2.00

xi. Diesel/Gasoline internal combustion Engine, Gas Turbine/Engine, Hydro, Nuclear Or Solar Generating units and the like, per kW:

a) Per kW, up to 50 kW P 15.00

b) Above 50 kW up to 100 kW 10.00

c) Every kW or fraction thereof above 100 kW 2.40

xii. Compressed air, vacuum, commercial/ Institutional/industrial gases, per outlet 10.00

xiii. Power piping for gas/steam/etc., Per lineal meter or fraction thereof or Per cu. meter or fraction thereof,

Whichever is higher P 2.00 xiv. Other internal combustion engines, including cranes, forklifts, loaders,

mixers, Compressors and the like,

a) Per unit, up to 10 kW P 100.00

188

b) Every kW above 10 kW 3.00

xv. Other machineries and/or equipment for commercial/industrial/institutional use not elsewhere specified, per unit: a) Up to ½ kW P 8.00 b) Above ½ kW up to 1 kW 23.00 c) Above 1 kW up to 3 kW 39.00 d) Above 3 kW up to 5 kW 55.00 e) Above 5 kW up to 10 kW 80.00 f) Every kW above 10 kW or fraction thereof 4.00

xvi. Pressure Vessels, per cu. meter for materials handling,

per lineal meter or fraction thereof P 2.40 xvii. Pneumatic tubes, Conveyors, Monorails for material

handling, per lineal meter or fraction thereof 30.00 xviii. Weighing Scale Structure, per ton or fraction thereof 24.00

xix. Testing/Calibration of pressure gauge, per unit

a) Each Gas Meter, tested proved and sealed, per

gas meter 30.00

xx. Every mechanical ride inspection, etc., used in amusement centers of fair, such as Ferris wheel, and

the like, per unit 30.00

g. Annual Electronics Inspection Fees shall be the same as the Fees in Section 7 of this Schedule.

12. Certifications:

a. Certified true copy of building permit P 50.00 b. Certified true copy of Certificate of Use/Occupancy 50.00 c. Issuance of Certificate of Damage 50.00 d. Certified true copy of Certificate of Damage 50.00 e. Certified true copy of Electrical Certificate 50.00 f. Issuance of Certificate of Gas Meter Installation 50.00

[189]

g. Certified true copy of Certificate of operation 50.00Other Certifications 50.00

NOTE: the Specifications of the Gas Meter shall be:

Manufacturer Serial Number Gas Type Meter Classification/Model Maximum Allowable Operating Pressure – psi (kPa) Hub Size – mm (inch) Capacity – m3/hr. (ft3/hr)

Section 3. Permit and Regulatory Fees of Santiago City Revenue Code

Article G. Permit Fee for Excavation

Section 3G.01. Imposition of Fee. There shall be imposed the following fees on every person or contractor who shall make or cause to be made any excavation on public or private streets within this city.

Amount of Fee a) For crossing streets with concrete pavement:

1. For crossing concrete pavement (minimum area

2.00 x .600 m., 12 sq.m.) P 500.00/sq. meter

2. For crossing across base of streets with concrete

pavement, per linear meter (boring method) 300.00/linear meter

b) For crossing streets with asphalt pavement:

1. Minimum fee 250.00/linear meter

2. Additional fee for each linear meter crossing the

streets (minimum width of excavation, 0.80m) 200.00/linear meter

c) For crossing the streets with gravel pavement:

1. Minimum fee 200.00/linear meter

2. Additional fee for each linear meter crossing the streets (minimum width of

[190]

excavation, 0.3 meters) 150.00/linear meter

d) For crossing existing curbs and gutters resulting in

the damage 200.00/linear meter

e) Additional fee for every Seven (day ) of delay in excess of excavation period provided in the Mayor’s permit 500.00

Section 3G.02.Time and Manner of Payment. The fee imposed herein shall be paid to the City Treasurer by every person who shall make any excavation or cause any excavation to be made upon application for Mayor's Permit, but in all cases, prior to the excavation.

A cash deposit in an amount equal to One Hundred Percent of the cost of restoration shall

be deposited with the City Treasurer at the same time the permit is paid. The cash deposit shall be forfeited in favor of the city Government in case the restoration to its original form of the street excavated is not made within five ( 5 ) days after the purpose of the excavation is accomplished.

Section 3G.03. Administrative Provisions. a) No person shall undertake or cause to undertake any digging or excavation, of any part or portion of the city streets of Santiago City unless a permit shall have been first secured from the Office of the City Mayor specifying the duration of the excavation.

b) The City Engineer/City Building Official shall supervise the digging and excavation and shall determine the necessary width of the streets to be dug or excavated. Said official shall likewise inform the City Treasurer of any delay in the completion of the excavation work for purposes of collection of the additional fee.

c) In order to protect the public from any danger, appropriate signs must be placed in the area where work is being done.

[191]

16. CITY ENGINEERING - INFRASTRUCTURE DIVISION OFFICE

1. SUPPLY OF AGGREGATES/BACKFILL MATERIALS/GARDEN SOIL Materials needed for construction and repairs road projects, development of sanitary landfill,

improvement of vegetable and ornamental plants garden in the different schools and Barangays and Infra projects of the city Government of Santiago.

Office or Division: Infrastructure Division Office Classification: Simple Types of Transaction: G2C – GOVERNMENT TO CITIZEN

G2G – GOVERNMENT TO GOVERNMENT Who may avail: Barangays, Schools and Other Government Agencies

CHECKLIST REQUIREMENTS WHERE TO SECURE Approved Request Letter Requisitioner - Letter

Office of the City Mayor - Approval

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the request letter approved by the City Mayor.

1.1 Receive approved Request letter from City Mayor

None

2 Minutes Administrative Aide VI

1.1 Inform Client of schedule of delivery

(client is advised to be present during the delivery of request)

5 Minutes

(7 Days in case of in availability of equipment, services may be delayed)

INFRA. Division Chief

1.3 Delivery of Requested Materials

2 Days Drivers/Heavy Equipment Operator

2.Sign in Acknowledgement Receipt Form

2.1 Prepare Acknowledgement Receipt Form for Signing.

None

1 Minute Drivers/Heavy Equipment Operator

2.2 File signed Acknowledgement Receipt

1 Minute Drivers/Heavy Equipment Operator/Admin. Aide VI

TOTAL None 2 Days & 9 Minutes

[192]

2. MACHINE GRADING

Scraping by the use of road grader of unpaved/graveled roads of various schools, barangays, other attached agencies and for Infra projects of the City Government of Santiago.




Office of the City Mayor – Approval


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive approved request letter from City Mayor

None


1.2 Inform client of schedule of machine grading,

1.3 (Client is advise to be present during the Machine Grading schedule)

5 Minutes (7 Days in case of in availability of equipment, services may be delayed)


1.3 Machine Grading sq. area.

1 Day Drivers/Operators

2.Signed in Accomplishment Report

2.1 Prepare Accomplishment report form for Signing

None

1 Minute Drivers/Operators

2.2 File Accomplishment Report

1 Minute Drivers/Operator Admin. Aide VI

TOTAL None 1 Day & 9 Minutes

[193]

3. INSTALLATION OF PIPE CULVERT

Laying of culverts on Canal’s/drainages or water ways as requested by different schools, Barangays and for Infra projects of the city Government of Santiago.






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None


1.2 Inform client of schedule of Installation of Pipe Culvert,

(Client is advise to be present during the installation of Pipe Culvert schedule)



1.3 Installed Pipe Culvert

1 Day Drivers/ Heavy Equipment Operator



None

1 Minute Drivers/Heavy Equipment Operator


1 Minute Drivers/Heavy Equipment Operator/Admin. Aide VI


[194]

4. REPAIR OF DRAINAGE SYSTEM

Backhoe/Loader, removal of silts/sediments and obstructions so that water moves freely on canals at the various Barangays, Schools and in INFRA. project of the City Government of Santiago..






FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None


1.2 Inform client of schedule of repair of drainage system.

(Client is advise to be present during the repair drainage system schedule)



1.3 Repaired Drainage System

1 Day Drivers/Operators



None

1 Minute Drivers/Operators


1 Minute Drivers/Operator Admin. Aide VI


[195]

5. SIPHONING WORK

Removal/siphoning of waste of Septic Tanks equipment used vacuum truck as requested by different Barangays, Schools and other attached agencies.



CHECKLIST REQUIREMENTS WHERE TO SECURE Approved Request Letter Concerned Party

Requisitioner


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive approved request letter from City Mayor

None


1.2 Inform client of schedule of Siphoning of Septic Tank.

(Client is advise to be present during the siphoning of septic tank schedule, and Lysol dis infectant must be provided by the clients)



1.3 Siphoning work activity conducted

2 Days Construction & Maintenance Crew/Driver



None

1 Minute Construction & Maintenance Crew/Driver


1 Minute Construction & Maintenance Crew/Driver/Admin. Aide VI

TOTAL None 2 Days & 9 Minutes

[196]

17. CITY ENGINEERING OFFICE - MOTORPOOL

1. ISSUANCE OF PRE-INSPECTION REPORT

List of parts and materials needed to repair vehicles and equipment. To be submitted to general services office for purchase request prerequisite and supporting document for reimbursement.

Office division:

MOTORPOOL Section City Engineering Office

Classification: Simple Type of transaction: G2G – Government to Government Who may avail: LGU, NGA, Barangay

CHECKLIST OF REQUIREMENT WHERE TO SECURE For reimbursement present official receipt, price quotation and parts estimate

Repair shops Machine shops Auto supply

CLIENTS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present vehicles for inspection

1.1 Inspect parts for replacement

None 15 min. Clerk

1.2 Review vehicle repair history

None 15 min. Clerk

1.3 Prepare Pre-Inspection report

None 15 min. Clerk

Total: None 15 min.

2. ISSUANCE OF WASTE MATERIAL REPORT

List of parts that are stored at Motor pool Section. Waste material document required by commission on audit.

Office division:



CHECKLIST OF REQUIREMENT WHERE TO SECURE Bring Waste Material for storage Availing Party


PROCESSING TIME

PERSON RESPONSIBLE

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1. Bring Voucher

1.1copy parts from P.O. Prepare waste material report

None 10 min. Clerk

Total: None 10 min.

3. UNDER CHASSIS REPAIR

Checkup and replacement of Ball Joints, Tie Rod End, Power Trains Parts, Adjustment of Brakes, Clutch and Bolt Tightening, Repacking of Bearings.

Office division:


Classification: Complex Type of transaction: G2G – Government to Government Who may avail: LGU, NGA, Barangay

CHECKLIST OF REQUIREMENT WHERE TO SECURE Available replacement parts GSO


PROCESSING TIME

PERSON RESPONSIBLE

1. Present Vehicle and Equipment for repair

1.1repair vehicle and equipment

None 7 Days Mechanic II

Total: None 7 Days

4. PERIODIC MAINTENANCE

Change oil engine, hydraulic, transmission and differential. Change oil filter, air filter, fuel filter and hydraulic filter, re-greasing and refilling of brake fluids and ATF.

Office division:



CHECKLIST OF REQUIREMENT WHERE TO SECURE Oil, filter and grease GSO

[198]


PROCESSING TIME

PERSON RESPONSIBLE

2. Present Vehicle and Equipment for Oil Change

1.1perform periodic maintenance

None 2 hours Mechanic I

Total: None 2 hours

5. AUTO ELECTRICAL REPAIR

Servicing of starter, alternator replacement of bulbs, flasher relay, headlight and signal light, general re-wiring.

Office division:



CHECKLIST OF REQUIREMENT WHERE TO SECURE Available replacement of parts GSO


PROCESSING TIME

PERSON RESPONSIBLE

3. Present Vehicle and Equipment for repair

1.1vehicle and equipment

None 4 hours Auto Electrician

Total: None 4 hours

[199]


1. Issuance of Solid Waste Management Clearance and Certificate

To ensure that all owners and operators of business and commercial establishment in the City of Santiago to undergo a seminar on solid waste management prior to issuance of business permit and license to operate.

Office or Division City Environment and Natural Resources Office Classification Simple Type of Transaction G2B-Government to Business Who may avail? All business owners and operators


a. Application Form for Business Permit (3 copies)

City Permits and License Inspection Office

CLIENTS STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present accomplished application form and sign on attendance log book.

1.1 Receive and check the accomplished application form

None

10 Minutes

Administrative Aide VI

Administrative Asst.

II

Administrative Aide III

1.2 Encode the information needed for recording purposes

1.3 Give briefing/ lecture regarding Ecological Solid Waste Management

1.4 Prepare/Print the Solid Waste Management Clearance and Certificate

2. Receive Solid

Waste Management

2.1 Record the

transaction on log book

Administrative Aide VI

[200]

Clearance and Certificate and sign on log book.

2.2 Issue Solid Waste Management Clearance and Certificate

5 Minutes

Administrative Asst. II

Administrative Aide III

Total None 15 Minutes

2. Approval of Request for Fruit Bearing/Forest Trees

This process certifies that all requesters are qualified to receive requested seedlings for tree planting activity according to the approved submitted request letter.

Office or Division City Environment and Natural Resources Office Classification Simple Type of Transaction G2G-Government to Government

G2C -Government to Citizen Who may avail? Barangay/Schools/CSO’s and General Public


Request Letter (include the quantity of seedlings and the site of tree planting activity)

Availing Party/ies

CLIENTS STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Request Letter and sign on attendance logbook

1.1 Receive the request letter

None

5 Minutes


1.2 Refer the request letter to CENR Officer for approval If not approved, notify the client for the reason of disapproval

City Environment

and Natural Resources Officer

1.3 Issue pick-up slip

[201]

1.4 Instruct the requester to submit pictures/documentation of tree planting activity


2. Bring and present pick up slip at Nursery, Dariuk Hill, Balintocatoc.

2.1 Receive the pick –up slip for recording purposes

30 Minutes Administrative Aide III-Nursery Supervisor

2.2 Record the number and kind of seedlings to be issued and its purpose

2.2 Issue/give the seedlings requested

Total None 35 Minutes

3. Action to Environmental Complaints

This process aims to evaluate/validate and give recommendations in the complaints on environmental laws.

Office or Division City Environment and Natural Resources Office Classification Simple Type of Transaction G2C-Government to Citizen Who may avail? General Public


Complaint Letter Availing Party

Endorsement Letter from Barangay Barangay where complain occur

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit

Complaint Letter and sign on attendance log book

1.1 Receive the

complaint letter

Front Desk Focal

Person

1.2 Letter will be forwarded to City ENR Officer for review and evaluation

[202]

3. Receive

result and/or recommendation of the complaint.

.

1.3 Endorse letter to inspection team for schedule for inspection

None

3 Days

City Environment and Natural

Resources Officer

1.4 Inspect/evaluate the complaint

Inspection Team

1.5 Give inspection report to the respondent for suggestion/recommendation on the problem

1.6 Submit report on

inspected/evaluated complaint to CENR Officer

2.1 Notify the complainant on the result of inspection

Total

None

3 Days

[203]

19. CITY GENERAL SERVICES OFFICE

External Services

1. Provision of Equipment

This service aims to provide tents, chairs, and sound system for funeral wakes, meetings and other occasions.

Office or Division: City General Services Office- Administrative/Supply Management Section


Type of Transaction: G2G – Government to Government G2B – Government to Business G2C – Government to Citizen

Who may avail: Government Agencies, NGO’s, CSO’s, Schools, Business Establishments and Citizens of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request Letter Availing Party Borrower’s Slip Form available at City General Services Office (CGSO)


PROCESSING TIME

PERSON RESPONSIBLE

1. Present the request letter approved by the City Mayor or City Administrator.

1.1 Receive the request letter and endorse to employee in charge.

None

2 minutes

Front desk employee

1.2 Check the availability and schedule of requested item/s. If not available, notify the client.

5 minutes

Admin/ Supply Mgt. Section

Staff

If available, Advise the client to fill-up Borrower’s Slip.

2. Fill-up Borrower’s Slip.

2.1 Check the Borrower’s Slip if filled up completely and properly.

None

2 minutes


Staff

2.2 Forward the Borrower’s Slip and request letter for approval.

5 minutes

CGS Officer / Asst. CGS

Officer

[204]

2.3 Explain to the client his/her accountabilities on the borrowed items.

5 minutes


Staff 3. Receive the requested items.

3.1 Deliver and install items.

None 1 hour (includes travel time and installation of

items)

Admin Section Staff

Total None 1 hour and 19 minutes

2. Provision of School Supplies and Uniforms

Provision of bags, school supplies and jogging pants will be given to elementary students while jogging pants will be given to junior and senior high school students.

Office or Division: City General Services Office - Administrative Section Classification: Simple Type of Transaction: G2G – Government to Government Who may avail: Public Schools (elementary and secondary level)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE List of Enrollees Availing Party


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the list of enrollees duly signed by the school head/ principal and division superintendent.

1.1 Receive the documents and endorse to the employee in charge.

None

2 minutes

Front desk employee

1.2 Check the documents and numbers of enrollees. Inform the client for the scheduled distribution

2 minutes Admin Section Staff

Total: None 4 minutes

3. Rental for the use of Bulwagan ng Mamamayan

Bulwagan ng Mamamayan serves as an event center for different activities, programs and occasions.

Office or Division: City General Services Office Classification: Simple Type of Transaction: G2G – Government to Government

[205]

G2B – Government to Business G2C – Government to Citizen

Who may avail: Government Agencies, NGO’s, CSO’s, Schools, Business Establishments and Citizens of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request letter Availing Party Booking Contract Available at the City General Services Office

(CGSO) Official Receipt City Treasurer’s Office (CTO)


PROCESSING TIME

PERSON RESPONSIBLE

1. Present the request letter approved by the City Mayor or City Administrator.

1.1 Receive the request letter and endorse to employee in charge.

None

2 minutes

Front desk employee

1.2 Check the availability of Bulwagan ng Mamamayan on scheduled date of event. If not available, notify the client.

2 minutes

Admin/ Supply Mngt. Section

Staff

1.3 Prepare Booking Contract.

Schedule of fees:

1.Schools/Students/Barangay

1 minute

Admin/ Supply Mngt. Section

Staff

[206]

1.4 Sign the Booking Contract.

Advise the client to pay corresponding amount at the City Treasurer’s Office (CTO)

Affairs/Affairs of Civic Organizations - Php1,000.00 (8:00AM-5:00PM) Php500.00 (8:00AM-12:00NN) Php600.00 (12:00NN -5:00PM) Php200.00 per hour (5:00PM onwards) 2.Group of persons or entities intended for business promotion, concerts and fund raising purposes – Php10,000.00 (8:00AM-5:00PM) Php5,000.00 (8:00AM-12:00NN) Php6,000.00 (12:00NN-5:00PM)

2 minutes

CGS Officer / Asst. CGS Officer

[207]

Php2,000.00 per hour (5:00PM onwards)

2. Sign the Booking Contract and submit photocopy of Official Receipt.

2.1 Receive the documents for filing and recording of the event. In case of cancellation of the event, advice the client to call/inform office 2 days before the event

4 minutes Admin. / Supply Mgt. Section

Staff

Total Schedule of fees:

1.Schools/Students/Barangay Affairs/Affairs of Civic Organizations - Php1,000.00 (8:00AM-5:00PM) Php500.00 (8:00AM-12:00NN)

11 minutes

[208]

Php600.00 (12:00NN -5:00PM) Php200.00 per hour (5:00PM onwards) 2.Group of persons or entities intended for business promotion, concerts and fund raising purposes – Php10,000.00 (8:00AM-5:00PM) Php5,000.00 (8:00AM-12:00NN) Php6,000.00 (12:00NN-5:00PM) Php2,000.00

per hour (5:00PM

onwards)

[209]

4. Provision of Supplies and Equipment for Funeral Services

This social service program is a privilege for impoverished sector of the city. This shall provide from embalmment to interment.

Office or Division: City General Services Office – Administrative Section Classification: Technical Type of Transaction: G2C – Government to Citizen Who may avail: Citizens of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Filled-up and signed Information Sheet (Cadaver Name)

Form available at City Mayor’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit filled-up and signed Information Sheet.

1.1 Receive the information sheet and endorse to employee in charge.

None

2 minutes

Front desk employee

1.2 Prepare the supplies and equipment needed for wake service.

15 minutes GSO staff

2. Receive the supplies and equipment.

2.1 Deliver and install the supplies and equipment.

2 hours (includes travel time and installation)

GSO staff

Total None 2 hours and 17 minutes

Internal Services

1. Issuance of Office Supplies

This service aims to provide supplies for our internal offices for its operations.

Office or Division: City General Services Office - Administrative/Supply Management Section

Classification: Simple Type of Transaction: G2G – Government to Government

Who may avail: Different Departments and Sections of Local Government Unit – Santiago City

[210]

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Request Slip Availing office Requisition and Issue Slip(RIS) Form available at City General Services Office (CGSO)


PROCESSING TIME

PERSON RESPONSIBLE

1.Present the Request Slip signed by the Head of Office.

1.1 Receive the request slip and endorse to the employee in charge.

None

2 minutes Front desk employee

1.2 Check the availability of requested item/s.

2 minutes Supply Mngt. Section Staff

1.3 Prepare RIS for the

issuance of available supplies.

2 minutes Admin Staff

1.4 Prepare the supplies. 15 minutes Supply Mngt. Section Staff

2.Sign Requisition and Issue Slip form and receive supplies.

2.1 Release of supplies. 15 minutes Supply Mngt. Section Staff

Total None 36 minutes Note: Total Time may vary depending on the volume of supplies.

2. Issuance of Fuel and Lubricants for Government Vehicles

All government vehicles receive regular allocation of fuel and oil for office operation purposes.

Office or Division: City General Services Office – Administrative Section Classification: Simple Type of Transaction: G2G – Government to Government

[211]

Who may avail: Different Departments and Sections of Local Government Unit – Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Fuel Request Slip Form available at City General Services Office (CGSO) Driver’s Trip Ticket Form available at CGSO


PROCESSING TIME

PERSON RESPONSIBLE

1.Fill-up Fuel Request Slip and Driver’s Trip Ticket signed by the Head of Office.

1.1 Receive the fuel request slip and driver’s trip ticket and endorse to the employee in charge.

None

2 minutes Front desk employee

1.2 Check the fuel request slip and indicate the allocated liters of fuel and oil.


1.3 Forward the fuel request slip and driver’s trip ticket for signature and approval.

2 minutes CGS Officer / Asst.CGSO

fficer

2. Receive the approved Fuel Request Slip and Driver’s Trip Ticket.

2.1 Detach the duplicate copies of the Slips and release the original copy.


3. Present Approved Fuel Request Slip and Driver’s Trip Ticket.

3.1 Provide the fuel and lubricants allocated.

None 5 minutes GSO staff (Gas tender)

Total None 13 minutes

[212]

20. CITY HEALTH OFFICE

1. AVAILING MEDICAL CONSULTATION Provision of Medical Consultation to Citizen of Santiago City

Office or Division: City Health Office – Medical Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizens of Santiago City

CHECKLIST REQUIREMENTS WHERE TO SECURE Filled up referral form from midwives, barangay health worker and barangay nutrition scholar

Barangay Health Center


PROCESSING TIME

PERSON RESPONSIBLE

1. Client signed at the log book.

1.1Triaging client and refer to concerned sections

None 2 minutes Record staff

2. Present referral form to record section.

2.1 Issuance of number for queuing

None

5 minutes

Record Section staff 2.2 Retrieval of

individual treatment record (ITR)

3. Proceed to admission.

3.1Admits and assess patient and take vital signs

None 5 minutes Admission Section staff

4. Proceed to waiting area for medical consultation

4.1 Assist patient to physician room

None

2 minutes

Nurse

[213]

and wait for the number to be called.

4.2 Physician

conducted consultation

If no laboratory test needed, The Physician will provide/prescribe treatment and management.

If there is laboratory test needed, inform the patient to proceed at the Laboratory section.

None

10 minutes

City Health Office Physician

4.3 The Physician will provide/prescribe treatment and management. If there are medicines needed, instruct the patient to proceed at the Pharmacy. If for confinement, refer the patient to hospital of choice.


[214]

2. GENERAL LABORATORY SERVICES Provision of laboratory services is very vital for the evaluation & management of physicians in diagnosing patients

Office or Division: City Health Office – Laboratory Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizens of Santiago City

CHECKLIST REQUIREMENTS WHERE TO SECURE Patient Individual Treatment Record (ITR) with request from Physician

Order request from City Health Office (CHO) physician


FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE

1. Present patient’s Individual Treatment record for corresponding laboratory request of physician

1.1 Receive patient’s individual treatment record at laboratory reception area

Complete Blood Count - P60.00 Hemoglobin/Hematocrit – P40.00 ABO, Rh Typing – P60.00 Routine Urinalisys – P40.00 Fecalysis – P30.00 Pregnancy Test – P100.00 Hepatitis Bs Antigen – P120.00 Rapid Plasma/Reagin - P100.00 Gram Stain – P50.00 Blood smear for Malaria – P30.00 Acid Fast Stain – P50.00 KOH – P30.00

1 minute 2 minutes 5 minutes Note: Technical procedures vary as per laboratory request;

Medtech at reception area Medtech at reception area Medtech at phlebotomy area Medtech/s at respective sections of the laboratory

1.2 Prepare the

corresponding laboratory forms as per physician’s request and give number

Instruct the patient to pay the Laboratory Fee/s. Instruct the patient to wait for extraction and collection

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of specimen.

CBC 5 min UA 20 min Gram stain 15 min Syphilis/HBsAG 1 Hour Blood chemistry 3 hrs.

1.3 Extract & collect specimen for corresponding laboratory examination

Instruct patient to wait for the result at laboratory waiting area

1.4 Process specimen/s collected as per laboratory request

2. Receive individual treatment record with

2.1 Record the results in respective log books.

1 minute

Medtech/s at respective sections of the laboratory

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laboratory result/s

2.2 Release the laboratory results to waiting patients

Instruct patient with Individual Treatment record and laboratory results to go back to physician.

None 1 minute Medtech at reception area

TOTAL Complete Blood Count - P60.00 Hemoglobin/Hematocrit – P40.00 ABO, Rh Typing – P60.00 Routine Urinalisys – P40.00 Fecalysis – P30.00 Pregnancy Test – P100.00 Hepatitis Bs Antigen – P120.00 Rapid Plasma/Reagin - P100.00 Gram Stain – P50.00 Blood smear for Malaria – P30.00 Acid Fast Stain – P50.00 KOH – P30.00

10 minutes plus technical procedures which vary per laboratory request CBC 5 min UA 20 min Gram stain 15 min Syphilis/HBsAG 1 Hour Blood chemistry 3 hrs.

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3. LABORATORY SERVICES STI/HIV/AIDS PROGRAM Provision of laboratory services for the STI/HIV/AIDS Program is very vital for the evaluation & management of physicians in diagnosing Social Hygiene Clinic clients.

Office or Division: City Health Office – Laboratory Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Entertainment Establishment Workers (EEW)

CHECKLIST REQUIREMENTS WHERE TO SECURE Health Certificate/ ID Environmental & Sanitation Section

Individual Client Record/ Health Chart/ Index Card

City Health Office Laboratory


PROCESSING TIME

PERSON RESPONSIBLE

1. Present required documents

1.1 Review required documents

None 1 minute Medtech at reception area

1.2 Record clients

in attendance log book

2. Receive the slide with corresponding number

2.1 Give the slide with the corresponding number


Medtech at reception area Program coordinator 2.2 Briefing of

Entertainment Establishment Workers

3. Proceed to treatment room for vaginal smearing

3.1 Conduct vaginal smearing;

None 5 minutes 5 minutes

Social Hygiene clinic nurse

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For new Entertainment Establishment Workers, proceed to laboratory extraction area for Voluntary Counselling & HIV test, Hepa, BsAg and Syphilis tests

Trained HIV Counsellor / MedTech

4. Submit vaginal smear to laboratory with the index card

4.1 Receive vaginal smear and the index card

1 minute

Medtech at reception area

4.2 Sign the

index card

4.3 For the vaginal smear, perform gram stain & examination

None

15 minutes

HIV Proficient MedTech

4.4 For blood sample, perform serological tests for HIV/Hepa BsAg & syphilis

None 1 hour

MedTech at reception area

TOTAL

None 38 minutes plus for new EEW’s serological

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tests one (1) hour

4. DISPENSING OF MEDICINE AND PATIENT’S COUNSELLING

Provision of Medicine to Patient

Office or Division: City Health Office – Pharmacy Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizens of Santiago City

CHECKLIST REQUIREMENTS WHERE TO SECURE Patient medical record Records section- City Health Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Give the patient medical record / individual treatment record to the Pharmacist/s

1.1 Receive and review the individual treatment record of the patient

None 3 minutes Pharmacist or Pharmacy attendant

1.2 Check accurately and validate the prescribed medicine by the physician

2. Sit and wait

for the name/s to be called.

2.1 Prepare the

medicines for the specific patient

None

3 minutes

Pharmacist or Pharmacy attendant

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2.2 Transcribe and notify the patient for the unavailable medicine/s.

2 minutes


3. Get the

medicine and sign in the Daily Dispensing record as a proof of receipt of the medicine

3.1 Record the

medicine on the daily dispensing record

None

2 minutes


3.2 Dispense the prescribed medicines and counsel the patient

None 5 minutes Pharmacist or Pharmacy attendant

TOTAL None 15minutes

5. ANIMAL BITE TREATMENT SERVICES Provision of Anti-Rabies Vaccination as per Ordinance No.9thcc-120 “Anti-Rabies Ordinance of Santiago City”

Office or Division: City Health Office – Animal Bite Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizens of Santiago City

CHECKLIST REQUIREMENTS WHERE TO SECURE Dog or Cat registration certificate Barangay Health Center Dog or Cat vaccination certificate City Veterinary Office Official receipt for penalty, violations of Anti-rabies Ordinance

City Veterinary Office

Referral form Barangay Health Center


PROCESSING TIME

PERSON RESPONSIBLE

For Follow-up patient:

1. Proceed to Animal bite

1.1 Receive and review requirements

None 2 minutes

Animal bite section staff

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section and present requirements

1.2 Retrieval of Individual treatment record (ITR)

2 minutes


2. Proceed to waiting area and wait for your number to be called

2.1 Provide post exposure treatment of anti-rabies

None

5 minutes

Nurse

2.2 Give post instruction for next visit.

For new patient: 1. Proceed to Animal bite section and present requirements

1.1 Receive and review requirements

None

2 minutes


1.2 Assess the patient and fill up the ITR

None 5 minutes


1.3 Assist patient to doctor/s for consultation

3 minutes


1.4 Doctor’s assessment

5 minutes City Health Office Physician


2.1 Provide post exposure treatment of anti-rabies

2.2 Give post instruction for next visit

None

5 minutes

Nurse

TOTAL

NONE For Follow-up patient: 9 minutes

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For new patient: 20 minutes

6. DENTAL HEALTH SERVICES Provision of the following oral health care: 1). Oral examination and oral health education 2). Tooth Extraction 3). Dental Immunization4). Tooth restoration.

Office or Division: City Health Office – Dental Section Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizens of Santiago City

CHECKLIST REQUIREMENTS WHERE TO SECURE Dental referral and patient’s record (envelope)

Barangay Health Centers / Barangay Dental Auxiliaries


PROCESSING TIME

PERSON RESPONSIBLE

1. Present dental form and patient’s envelope from barangay health center and get patient number at the record section

1.1 Patient number issued at the record section

1 minute Record staff

2. Proceed to the dental waiting area for admission and wait your number to be called

2.1 Call patient’s number for admission

1 minutes Dental staff

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3. Proceed to the dental clinic for the dental procedure

3.1 Ask patient’s purpose of consultation, take general data and write it in the patient’s daily logbook

For old patient, retrieve dental record on file

For new patient, prepares new individual treatment record form, taking of vital signs and monitoring if needed

Extraction – P30.00 Filling – P30.00 Pit and Fissure Sealant – P50.00 Prophylaxis – P50.00 Alveolectomy – P150.00

3 minutes

Dental staff

3.2 Refer patient to the Dentist.

Instruct the patient / representative to pay the Dental Services Fee/s

2 minutes

Dental Staff

3.3 Render

necessary / needed dental care or treatment.

50 minutes

City Health Office Dentist

4. Wait for the prescriptions and/or Post-

4.1 Prescribe medications

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operative and advices

4.2 Make final and take home instructions to the patient and/or guardian Instruct the patient to proceed at the Pharmacy for prescribe medicine/s.

3 minutes

Dental staff

TOTAL Extraction – P30.00 Filling – P30.00 Pit and Fissure Sealant – P50.00 Prophylaxis – P50.00 Alveolectomy – P150.00

1 hour

7. ISSUANCE OF SANITARY PERMIT FOR WATER REFILLING STATION & FOOD ESTABLISHMENT Compliance to the Standard requirement in securing Sanitary Permit

Office or Division: City Health Office – Environmental Health & Sanitation Services Classification: Simple Type of Transaction: G2C Government to Business Who may Avail: Business Establishment

CHECKLIST REQUIREMENTS WHERE TO SECURE

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For Water Refilling Station: 1. Certificate of Potability / Bacteriological test of water

Department of Health Accredited Laboratory

2. Health Certification Card of Employee/s City Health Office

3. Official Receipt City Treasurer’s Office

For Food Establishment: 1. Health Certification Card of Employee/s

City Health Office

2. Official Receipt City Treasurer’s Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up the application for Sanitary Permit form for new/renewal of business and submit all required documents.

1.1 Receive, review and verify the completeness of the documents.

if water refilling station, check the result of bacteriological test.

P500.00

10 minutes

Environmental Health & sanitation staff 1.2 Assess the

required documents

2. Sign in the registry log book.

2.1 Hand in the registry log-book for the client to fill-up

4 minutes

Environmental Health & Sanitation staff

2.2 Prepare the sanitary permit.

3. Received the Sanitary Permit.

3.1 Issue the signed sanitary permit and give post instruction about inspection.

1 minute


TOTAL P500.00 Total = 15 minutes

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8. COMPLIANCE TO REQUIREMENTS IN SECURING HEALTH CERTIFICATION CARD (ID) Issuance of Medical Certificate / Health Certification Card for Food Handlers / Non-food handlers

Office or Division: City Health Office – Environmental Health & Sanitation Services Classification: Simple Type of Transaction: G2C Government to Business Who may Avail: Business Establishment

CHECKLIST REQUIREMENTS WHERE TO SECURE Chest x-ray / sputum result Medical / Clinical Laboratory

Fecalysis result Medical / Clinical Laboratory

Urinalysis result Medical / Clinical Laboratory

CBC result Medical / Clinical Laboratory


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to Sanitation section and fill-up the medical certificate form & submit requirements.

1.1 Receive the documents

P25.00

10 minutes Plus 5 minutes for City Health Doctor’s consultation, if needed.

Environmental & Sanitation staff

1.2 Assess and check the required laboratory results.

If with findings refer to the City Health Physician for consultation and instruct to proceed to the Pharmacy if there are prescribed medicines. If no findings, notify the client

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to proceed at the Treasurer’s Office for payment.

2. Go back to Sanitation section & present the official receipt and receive the signed food handler’s / non-food handler’s health I.D.

2.1 Prepare the health certificate ID

5 minutes


2.2 Sign the

health certificate ID

City Health Officer

2.3 Fill-up in

the registry book

Environmental Health & Sanitation staff 2.4 Issue the

signed health certificate I.D.

TOTAL P25.00 Total = 15 minutes plus 5 minutes for City Health Doctor’s consultation, if needed

[228]

9. AVAILING OF PHYSICAL THERAPY AND REHABILITATION AND CONSULTATION

Provision of Physical Therapy and Rehabilitation Services

Office or Division: City Health Office – Physical Therapy and Rehabilitation & Wellness Section

Classification: Simple Type of Transaction: G2C Government to Citizen Who may Avail: Citizen of Santiago City with pain and Functional disability

CHECKLIST REQUIREMENTS WHERE TO SECURE For New Patient Referral from Barangay Health Center

Barangay Health Center

Results of any related diagnostic procedures (if any)

Clinic/hospital where the procedure is done

For old patient/Physical therapy treatment Patient monitoring card Notebook, 2 bath towel, tissue

Physical therapy rehabilitation and wellness center patient


PROCESSING TIME

PERSON RESPONSIBLE

FOR NEW PATIENT 1. Present

referral slip from barangay health center to Physical Therapy staff

1.1 Receive and review the referral slip submitted by the patient.

NONE 2 minutes Physical therapy staff

1.2 Assign specific number for queuing

2. Secure and fill-out patient enrolment form.

2.1 Provide patient enrolment form

5 minutes Physical therapy staff

2.2 Review completeness of the form

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2.3 Interview patient and history taking


3.1 Assist patient to doctor’s room


4. Proceed to doctor for medical consultation

4.1 Assess, evaluate and diagnose patient

15 minutes City Health Office Doctor/Physiatrist

4.2 Prescribe

treatment, medications and laboratory request

5. Get patient’s monitoring card for schedule

5.1 Issue patient’s card


5.2 Schedule treatment of the patient

5.3 Explain to the patients the procedures and other requirements for treatment If there are medicines prescribed, instruct the patient to proceed at

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the Pharmacy. If there are laboratory tests to be done, instruct the patient to proceed to the Laboratory Section.

FOR OLD PATIENT 1. Present

Patient’s Monitoring Card and sign on patient’s logbook

1.1 Check the submitted patient’s monitoring card


1.2 Provide patient logbook to the patient for entry of required information

1.3 Vital sign monitoring

2. Proceed to Physical Therapy waiting area and wait for your name to be called

2.1 Retrieve and review individual treatment program of patient


3. Sign patient waiver form (for first treatment)

3.1 Provide and explain the patient waiver form


4. Proceed to treatment area for

4.1 Assist patient treatment area

60 minutes or depending on

Physical therapy staff

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corresponding physical therapy management

4.2 Perform management ordered by the doctor

the case of the patient

5. Secure home instruction program

5.1 Provide, explain and demonstrate home exercise program for the patient


TOTAL None New Patient = 30 minutes Old Patient = 1 hour and 30 minutes


NON-BUSINESS

1. RESPONSE TO JOB APPLICATION FOR PUBLISHED VACANT POSITION

This describes the procedures employed by the City Government of Santiago in handling Job application submitted by individuals who are interested to join the LGU-Santiago City workforce. (Receipt and reply to application letters.)

Office or Division: City Human Resource Management Office Classification: Simple Type of Transaction: G2C – Government to Citizen

Who may avail? General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Application letter with complete set of requirements, as follows:

[232]

a. Fully accomplished Personal Data Sheet (CS Form No. 212, Revised 2017) with ID picture taken within the last 6 months 3.5 cm x 4.5 cm(passport size); the PDS should be subscribed and sworn to before the highest ranking HRMO in the agency, any officer authorized to administer oath, or a notary public

• Can be downloaded at www.csc.gov.ph

b. Work Experience Sheet • Can be downloaded at www.csc.gov.ph

c. Photocopy of performance rating of at least VS in the last rating period (if applicable);

• Present/previous employer

d. Photocopy of certificate of eligibility/rating/license, if required; and

• First and Second Level Career Service Eligibility – Civil Service Commission • Special Eligibility under Special Laws –Civil Service Commission • Third Level Career Service Eligibility – Career Executive Service Board • RA 1080/Practice of Profession – Professional Regulation Commission • Practice of Law – Supreme Court • Driver’s License – Land Transportation Office

e. Photocopy of Transcript of Records. School or University enrolled/graduated


PROCESSING TIME

PERSON RESPOSIBLE

1. Submit Application letter

1.1. Accept the application of applicant.

NONE One day

CHRM Officer

http://www.csc.gov.ph/

http://www.csc.gov.ph/

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together with the complete set of requirements (items a toe) Hand in or send through email application to: HON. JOSEPH S. TAN City Mayor, Santiago City Thru: ROMINA C. ARMEDILLA City Human Resource Management Officer, 2nd Floor, City Hall, San Andres, Santiago City 3311 Email address: [email protected]

1.2. Assess the

completeness of documents

1.2.1. Incomplete

Notify applicant that his/her application is not entertained due to lacking requirements

1.2.2. Complete Receive and mark the application and the receiving copy with:

Name and designation of responsible office/employee

Date and time of receipt.

Inform the applicant that they will be notified on the next Recruitment, Selection and Placement (RSP) Process by the HRMPSB.

sst. CHRM Officer

HRM

Assistant

TOTAL: NONE One day

mailto:[email protected]

mailto:[email protected]

[234]

2. LEAVE APPLICATION

The filing of leave of absence, action taken in the process and approval of the leave application must be in accordance with the Omnibus Rules on Leave (Rule XVI of the Omnibus Rules Implementing Book V of EO 292) and other CSC Implementing Rules and Regulations.


Who may avail? a. Concerned party; b. Authorized representative of the concerned party; and c. Authorized Liaison Officer of the office.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE By concerned party: 1. Vacation/Sick (Not more than 30 days)/Special Privilege Leave: a. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998).

• Form is available at CHRM Office

2. Sick Leave (Five days or more) a. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998; and


b. Medical Certificate. • Licensed Physician 3. Maternity Leave a. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998;


b. Medical Certificate; and • Licensed Physician c. Clearance from money, property and legal accountabilities (CS Form No. 7 Series of 2018).


4. Paternity Leave a. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998;


[235]

b. Photocopy of Marriage Contract; and • Philippine Statistics Authority (PSA) or Civil Registrar’s Office

c. Photocopy of Birth Certificate of the child. • Philippine Statistics Authority (PSA) or Civil Registrar’s Office

5. Rehabilitation Privilege Leave a. Letter request approved by the Head of Agency;

• Party availing the service

b. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998;


c. Police Report, if any; • Police Station where the accident occurs

d. Medical Certificate (on the nature of injury/ies); and • Licensed Physician

e. Written concurrence of a government physician, if the physician is a private practitioner.

• Government Physician

6. Parental Leave (For Solo Parent) a. Three (3) copies of Application for Leave (CS Form No.6, Revised 1998; and


b. Certification as Solo Parent or Photocopy of Solo Parent Identification Card.

• City Social Welfare and Development Office (CSWD)

In addition to the above requirements, an Authorization letter from the requesting concerned party are required if applied by Authorized representative or Authorized Liaison Personnel of the office of the concerned party



PROCESSING TIME

PERSON RESPOSIBLE

1. Submit properly filled-out Application for Leave and necessary documents, if needed

1.1 Make sure that submitted Application is properly filled-out and necessary documents are in order (if needed).

NONE 2 Minutes

Records Section Focal

Person

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Vacation Leave: Five (5) days before leave of absence, if possible Sick Leave: Upon return to work or if for scheduled check-up, prior to availment of leave Special Leave: Upon return to work or before availment of leave

1.2 Update computation of leave credits and process the application.

8 Minutes

Records

Section Focal Person

1.3 Certify the computation of leave credits.

5 Minutes

CHRM Officer

Asst. CHRM

Officer

1.4 Record applications on log book

5 Minutes

Records


1.4 Forward the application to the Office of the City Mayor/City Vice Mayor for approval. Office of the City Mayor/City Vice Mayor Focal Person sign on log book.

5 Minutes

CHRMO Liaison Officer

TOTAL: NONE Total of 25 minutes per application

One (1) day

processing for more than 20 applications

[237]

3. SECURING SERVICE RECORDS, CERTIFICATION AND OTHER PERSONNEL RECORDS

All certification/s or documents issued shall serve its purpose relative to employee benefits, personal and legal intent and other comparable purposes.

Office or Division: City Human Resource Management Office Classification: Simple (For Active Documents)

Complex (For Archive Documents) Type of Transaction: G2C – Government to Citizen Who may avail? a. Concerned party;

b. Authorized representative of the concerned party; and c. Authorized Liaison Officer of the office.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE By concerned party: 1. accomplished Request Slip


By authorized representative of the party concerned, authorized Liaison Personnel of the office: 1. accomplished Request Slip;


2. any valid original government-issued ID of the concerned party;

• LTO, DFA, PRC, SSS, GSIS, COMELEC, School, PAG-IBIG, Post Office, PSA, CSC, BIR, PNP, NBI, Barangay DSWD, MARINA

3. authorization letter from the concerned party; and • Party availing the service

4. any valid original government-issued ID of the representative.

• LTO, DFA, PRC, SSS, GSIS, COMELEC, School, PAG-IBIG, Post Office, PSA, CSC, BIR, PNP, NBI, Barangay DSWD, MARINA


PROCESSING TIME

PERSON RESPOSIBLE

1. Submit accomplished request slip

1.1 Accept and review the accomplished form.

NONE 3 Minutes


[238]

If thru authorized representative, submit authorization letter and any valid ID from the requesting concerned party and any valid ID of the authorized

1.2 Retrieve the requested documents. If records are not currently available on file, inform the client that the requested records will be checked on archive files.

15 minutes

Records Section Focal

Person

1.3 Prepare the requested document/s

5 minutes

Records


1.4 Forward the requested documents to the CHRM Officer for review and signature

5 minutes

Records


CHRM Officer

2. Receive the document requested and sign in the log book

2.1 Record the transaction on log book

NONE

2 minutes

Front Desk

Focal Person

2.2 Release of document requested by client.

TOTAL: NONE 30 Minutes for active

documents

7 days for archived

documents

[239]

4. PAYROLL/VOUCHER PREPARATION FOR SALARIES/WAGES, HONORARIUM, ALLOWANCES AND OTHER FORMS OF COMPENSATION

This describes the procedures employed by the City Government of Santiago in preparing payrolls and vouchers. The documentary requirements are under existing issuances of the Commission on Audit for there will be no official or employee or other personalities in any of the agencies of the government shall be paid charged against public funds unless authorized by law.


Who may avail? a. Concerned party; b. Authorized representative of the concerned party; and c. Authorized Liaison Officer of the office.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. First Salary a. Certified true copy of duly approved appointment;

• CHRM Office b. Certified true copy of Oath of Office; • CHRM Office c. Certificate of Assumption; • CHRM Office d. Statement of Assets, Liabilities and Net Worth; • Availing Party (Form is available at

CHRMO Office) e. Approved DTR; • Party availing the service f. Accomplished Bureau of Internal Revenue (BIR) withholding certificates (Form 1902 or 2305); and

• Bureau of Internal Revenue (BIR)

g. Authority from the claimant and identification documents, if claimed by person other than payee.

• Notary Public

Additional requirements for transferees (from one government office to another): a. Clearance from money, property and legal accountabilities (CS Form No. 7 Series of 2018);

• Party availing the service (Form is available at CHRM Office)

b. Certification of last salary received; • HRM Office of previous employer c. Certificate of Available Leave Credits, if approved for transfer; and

• HRM Office of previous employer

d. Service Record • HRM Office of previous employer Additional Requirements for Casual and Job Order employee: a. Accomplishment Report


[240]

2. Salary Differentials due to Promotion and/or Step Increment a. Certified true copy of approved appointment in case of promotion or Notice of Salary Adjustment in case of step increment/salary increase;

• Party availing the service or CHRM Office

b. Certified true copy of Oath of Office; and • Party availing the service or CHRM Office

c. Approved DTR • Party availing the service 3. Salary due to heirs of deceased employee a. Clearance from money, property and legal accountabilities (CS Form No. 7 Series of 2018);


b. Approved DTR; • Party availing the service c. Authenticated Death Certificate; • Philippine Statistics Authority (PSA) d. Authenticated Marriage Contract, if applicable; • Philippine Statistics Authority (PSA) e. Authenticated Birth Certificates of surviving legal heirs;

• Philippine Statistics Authority (PSA)

f. Designation of Next-of-kin; and • Notary Public g. Waiver of right of children 18 years old above. • Notary Public 4. Maternity Leave a. Clearance from money, property and legal accountabilities (CS Form No. 7 Series of 2018);


b. Approved application for leave (CS Form No.6, Revised 1998); and


c. Medical Certificate. • Licensed Physician 5. Overtime Pay a. Approved authority to render overtime by the Head of Agency;


b. Accomplishment report; and • Party availing the service c. Approved DTR. • Party availing the service 6. Terminal Leave Benefits a. Clearance from money, property and legal accountabilities (CS Form No. 7 Series of 2018);


[241]

b. Certified Photocopy of leave card as at last date of service;

• CHRM Office

c. Approved application for leave (CS Form No.6, Revised 1998);


d. Updated Service Record; • CHRM Office e. Statement of Assets, Liabilities and Net Worth; • Form is available at CHRM Office f. Certified photocopy of appointment/Notice of Salary Adjustment showing the highest salary received;

• Party availing the service or CHRM Office

g. Computation of terminal leave benefits duly signed/certified by the City HRM Officer;

• CHRM Office

h. Affidavit of Undertaking for authority to deduct accountabilities;

• Notary Public

i. Affidavit of applicant that there is no pending criminal investigation, prosecution against him/her; and

• Notary Public

j. In case of resignation, employee’s letter of resignation duly accepted by the Head of Agency.


Additional requirements in case of death of claimant: a. Authenticated Death Certificate;

• Philippine Statistics Authority (PSA) b. Authenticated Marriage Contract, if applicable; • Philippine Statistics Authority (PSA) c. Authenticated Birth Certificates of surviving legal heirs;

• Philippine Statistics Authority (PSA)

d. Designation of Next-of-kin; and • Notary Public e. Waiver of right of children 18 years old above. • Notary Public 7. Monetization of Leave Credits For accumulated vacation leave of not more than 15 days a. Approved Monetization of Leave; and

• Form is available at CHRM Office b. Approved Application for Leave (CS Form No.6, Revised 1998.


For accumulated sick leave, more than 30 days of accumulated vacation leave or 50% or more of the accumulated leave credits a. Approved request letter by the Head of Agency for valid and justifiable reason/s, with recommendation of the CHRM Officer;


[242]

b. Clinical abstract/medical procedures, in case of health, medical and hospital needs;

• Licensed Physician

c. Barangay Certification, in case of brought about by calamities, typhoons, fire, etc.;

• Barangay where the incident occurs

d. Waiver of employee who will not avail the Monetization of Leave Credits;

• City Government employee who will not avail the monetization of leave credits

e. Approved Monetization of Leave; and • Form is available at CHRM Office f. Approved Application for Leave (CS Form No.6, Revised 1998.


8. Honorarium/Allowances Teacher Assistant, Special Worker and City Paid Barangay Worker a. Approved appointment / Authority to collect honoraria;


b. Accomplishment Report; and • Party availing the service c. Approved DTR • Party availing the service Lecturer, Resource Person, Coordinator and Facilitator a. Approved project proposal / Authority to collect honoraria; and


b. Profile of claimant. • Party availing the service 9. Prizes and other incentives a. Approved project proposal / Authority to collect honoraria; and


b. List of recipients, if any • Party availing the service


PROCESSING TIME

PERSON RESPOSIBLE

[243]

Facilitated by CHRM Office 1. Submit complete documents

1.1 Accept and review the submitted documents If incomplete, return and issue checklist of missing requirements

NONE

Total of 15 minutes per transaction

Include 15

minutes per transaction as waiting time

Payroll


1.2 Prepare payroll/voucher 1.3 Detach duplicate copy for file 1.4 Record transaction on log book 1.5 Forward to City Budget Office

Budget Office Focal Person sign on log book

Facilitated by Concerned Employee, Liaison Personnel or Authorized Representative 1. Submit complete documents

1.1 Accept and review the submitted documents If incomplete, return and issue checklist of missing requirements

NONE


Payroll Section Focal

Person

[244]

1.2 Prepare payroll/voucher

Include 15 minutes per

transaction as waiting time

1.3 Detach duplicate copy for file

2. Receive Payroll/Voucher and sign on log book

2.1 Record transaction on log book

NONE

2 minutes

Payroll


2.2 Release of Payroll/Voucher.

TOTAL: NONE 15 minutes per

transaction

22. PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)

NON-BUSINESS 1. REGISTRATION OF JOB APPLICANTS FOR JOB REFERRAL This describes the procedures employed by the Public Employment Service Office of Santiago in handling Job application submitted by individuals who are actively looking for work. Office or Division: Public Employment Service Office (PESO) – Referral and Placement Unit Classification: Simple Type of Transaction: G2C – Government to Citizen

Who may avail? Jobseekers (Actively looking for Work)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Fully accomplished NSRP Form 1 with ID picture taken within the last 6 months 3.5 cm x 4.5 cm (passport size)

Can be downloaded at

https://www.dole.gov.ph/downloadable-forms/



[245]

b. Resume and Application Letter Jobseeker / Applicant c. Photocopy of Transcript of Records. School or University

enrolled/graduated d. Employment Certification Present/previous employer


PROCESSING TIME

PERSON RESPOSIBLE

1. Sign in the Registration Log Book

1.1 Advise the client to fill-up the PESO Employment Information System (PEIS) NSRP Form 1 2.1 Accept and assess the

completeness of filled- out form. (NSRP Form 1)

NONE 1 minute

5 Minutes per

application

Referral and Placement

Focal person


Focal person

2. Fill out the PESO Employment Information System (PEIS) NSRP Form 1 and submit it to the PESO staff together with resume for evaluation.

3. Undergo the

preliminary interview and Pre-employment Counseling.

3.1 Conduct preliminary

interview and Pre-employment counseling.

5 Minutes per

application


Focal person CGEC staff

4. Receive

Referral letter from PESO Staff with submitted Resume and school Credentials for submission to company.

4.1 Prepare referral letter

3 Minutes per

application


Focal person

4.2 Issue referral letter.

[246]


application

2. ISSUANCES OF ACCREDITATION CERTIFICATE TO LABOR MARKET INFORMATION SERVICES AND LOCAL COMPANIES, INSTITUTIONS AND OVERSEAS RECRUITMENT AGENCY This refers to the issuance of Accreditation Certificate to companies to access labor market information and to participate in activities of the PESO. Office or Division: Public Employment Service Office (PESO) – Labor Market Information Unit Classification: Simple Type of Transaction:

G2B – Government to Business G2G – Government to Government

Who may avail? Employers, Labor Organizations, Recruitment Agencies, Government Agency

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request letter to secure LMI Data / Letter of

accreditation as industry partner. • Party availing the service

2. Fully accomplished NSRP Form 2 –Establishment Registration Form

If thru authorized representative, submit authorization letter and any valid ID from the requesting agency and any valid ID of the authorized representative.

• Form can be downloaded at https://www.dole.gov.ph/downloadable-forms/

3. Company Profile Requesting entity 4. Securities and Exchange Commission

(SEC)/Department of Trade and Industry (DTI)/Department of Labor and Employment (DOLE) Registration/ BIR 2303 (whichever applies)

SEC/DTI/DOLE/BIR

5. Business Permit Concerned Local Government Unit 6. Phil-JobNet Proof of Accreditation Requesting entity

7. List of Updated Job Vacancies Requesting entity


FEES TO BE PAID

PROCESSING TIME

PERSON RESPOSIBLE


[247]

1. Submit the request letter to PESO.

1.1 Receive the request letter and documentary requirements. Instruct to fill out PEIS Form (NSRP Form 2)

NONE 2 minutes LMI Focal person

and staff

2. Fill out the PEIS (NSRP Form 2) and submit together with the documentary requirements or submit thru email the documentary requirements

2.1 Accept and assess the completeness of filled- out form (NSRP Form 2) and completeness of validated documentary requirements. If incomplete, inform client of lacking documents. 2.2 Prepare accreditation certificate.

6 minutes

LMI staff

3. Receive Certificate of Accreditation and sign on log book.

3.1 Record transaction on log book.

2 minutes

LMI Focal person

and staff

3.2 Issue Certificate of Accreditation. 3.3 File the submitted documents.


application

[248]

3. SECURING NOTICE OF NO OBJECTION CERTIFICATE FOR SPECIAL RECRUITMENT ACTIVITY (SRA) AND LOCAL RECRUITMENT ACTIVITY (LRA). The No Objection Certificates (NOC) is a pre-requisite of DOLE for the issuance of Authority to conduct Special Recruitment Activity / Local Recruitment Activity. Office or Division: Public Employment Service Office (PESO) – Referral and Placement Unit Classification: Simple Type of Transaction: G2B – Government to Business

G2G – Government to Government Who may avail? Employers, Recruitment Agencies, Government Agency

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Intent to conduct SRA/LRA indicating dates and venue.


Valid DOLE registration and accreditation certificate.



PROCESSING TIME

PERSON RESPOSIBLE

1. Submit the Letter of Intent to conduct SRA/LRA personally or thru email. If thru authorized representative, submit authorization letter and any valid ID from the requesting agency and any valid ID of the authorized representative.

1.1 Receive the Letter of Intent and check availability of schedule.

NONE 2 Minutes


1.2 Check the completeness and of validity of documents,

1.2.1 If complete, process and print the Notice of No Objection Certificate

1.2.2 If not, inform client of lacking documents.

5 minutes


Focal Person

1.3 Review and Sign the NOC

3 minutes

PESO

Manager 2. Receive the Notice of No Objection Certificate (NOC)

2.1 Release Certificate either thru Email or pick-up.

[249]

2.2 File receiving copy of Certificate

5 minutes


Staff

TOTAL: NONE 15 Minutes for current

documents

4. CAREER GUIDANCE AND EMPLOYMENT COUNSELING FOR HIGH SCHOOL STUDENTS, COLLEGE GRADUATING STUDENTS, AND JOB SEEKERS. This describes the procedures employed by Public Employment Service Office of Santiago in scheduling and conducting of career guidance program. Office or Division: Public Employment Service Office (PESO) – CGEC Unit Classification: Simple Type of Transaction: G2B – Government to Business

G2C – Government to Citizen G2G – Government to Government

Who may avail? Public and Private Schools both high school and college; and job seekers.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For School facilitated activity: 1. Letter of Intent for the conduct Career Guidance Advocacy Program / Labor Education indicating dates and venue. Notes: (1) Request must be submitted not later than ten (10) working days before the scheduled CGAP/LEGS.


For Walk-in Job seekers: 1. Resume


2. School credentials • School attended


PROCESSING TIME

PERSON RESPOSIBLE

For School facilitated activity:

[250]

1. Submit the request letter for Career Guidance & Labor Education activity to PESO.

1.1 Receive the request letter.

NONE


CGEC Focal Person and Network of Guidance

Counselors and Career Advocates

1.2 Record the request on the available schedule. 1.3 Notify the requesting party on the scheduled date.

2. Attend the lecture.

2.1 Consolidate and make CGAP/LEGS Plan and conduct the activity on the scheduled date.

NONE

Maximum of 4 hours per class

lecture

CGEC Focal Person and Network of Guidance Counselors and Career Advocates

For Jobseekers 1. Sign on attendance log book and submit resume and credentials

1.1 Receive resume and credentials

NONE


CGEC Focal Person and Network of Guidance Counselors and Career Advocates

1,2 Review the documents for proper counselling 1.3 Conduct one-on-one employment counselling.

TOTAL: NONE 4 Hours per class and 30 minutes per one-on-one counselling

[251]

23. INTEGRATED TRANSPORT TERMINAL

1. IMPLEMENTATION OF DISPATCH STUB TO ALL PUBLIC UTILITY VEHICLE (PUV) AND PUBLIC UTILITY JEEP (PUJ)

All Public Utility Vehicles (PUV) and Public Utility Jeepneys (PUJ) are required to secure a Dispatch Stub in every trip going out of Santiago City. This is based from the City Ordinance 6THCC – 83 enacted on April 7, 2009 creating the Integrated Terminal Complex of Santiago City. The payment matrix is classified based on the type and seating capacity of the vehicle.

Office or Division:

Integrated Terminal Complex


Government to Client; Government to Business

Who may avail: All Operators/Drivers/Dispatchers of Public Utility Vehicle (PUV) and Public Utility Jeep (PUJ)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Copy of the filled-out Assessment Form containing the route and plate number of the vehicle, and an Official Receipt issued by the City Treasurer’s Office.

Assessment Stub – Integrated Terminal Complex Dispatch Booth

Official Receipt - City Treasurer’s Office located at the Integrated Terminal Complex

Dispatch Stub – Integrated Terminal Complex Dispatch Booth


PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed at the Integrated Terminal Complex Dispatch Booth for the issuance of Assessment Stub containing the route and plate number of the vehicle.

1. 1 Prepare an Assessment Stub for the Client containing the route and plate number of the vehicle and direct him/her to the City Treasurer’s Dispatch Booth for the payment of

None

3 minutes (The Integrated Terminal Complex Dispatch Booth opens from 4 in the morning until 9 in the evening)

Integrated Terminal Complex Dispatch Personnel

[252]

prescribed fees.

The Dispatch Fee depends upon the type and route of the public utility vehicle.

ROUTES:

PT 100 100 PT 75 75 SAMB 45 JONES 25 SAGUDAY 20 SAN MATEO 25 AGLIPAY 25 CABARROGUIS 25 A. LISTA 30 PARACELIS 40 MAYOYAO 50 SOLANO 30 DIDIPIO 45 ILAGAN 40 SAN AGUSTIN 25 ROXAS 40 MADDELA 40 BAYOMBONG 40 DILASAG VAN 50 SAMANA 75

2. Proceed at the City Treasurer’s Dispatch Booth for the payment of prescribed dispatch fee and secure an official receipt.

3. 1 Accept the payment and issue an official receipt.

3 minutes (The City Treasurer’s Office located at the Integrated Terminal Complex opens from 4 in the morning until 9 in the evening)

City Treasurer’s Office Personnel

[253]

None

4. Present the Official Receipt of payment to the Integrated Terminal Complex Dispatch Personnel and secure a Dispatch Stub.

2. 1 Check the Official Receipt issued by the City Treasurer’s Dispatch Booth and issue a Dispatch Stub for the client.

3 minutes

Integrated Terminal Complex Dispatch Personnel

4. Present the Dispatch Stub to the monitoring stations strategically located in Barangay Mabini, Rizal, Sinsayon and Patul, Santiago City.

4.1 Submit all the collected Dispatch Stub at the Integrated Terminal Complex Office for documentation and inventory.

2 minutes

Integrated Terminal Complex Monitoring Personnel and Office Staff

TOTAL The Dispatch Fee depends upon the type and route of the public utility vehicle. ROUTES: PT 100 100 PT 75 75 SAMB 45

11minutes

[254]

2. INTEGRATED TERMINAL COMPLEX VENUE RENTAL FOR PRIVATE EVENTS

The Integrated Terminal Complex Grounds is one of the areas classified by the management as rentable spaces in the compound. However, the approval is subject to the evaluation and discretion of the management. The existing rules and regulations of the Office must be strictly complied in using the venue as mandated by Ordinance No. 6THCC - 83. As a requisite, a Request Letter must be submitted to the Integrated Terminal Complex Office, upon approval of the request, payment shall be followed at the City Treasurer’s Office. Office or Division:

Integrated Terminal Complex


Government to Client; Government to Business

Who may avail: All interested private groups or persons who are qualified to use the Integrated Terminal Complex Grounds

JONES 25 SAGUDAY 20 SAN MATEO 25 AGLIPAY 25 CABARROGUIS 25 A. LISTA 30 PARACELIS 40 MAYOYAO 50 SOLANO 30 DIDIPIO 45 ILAGAN 40 SAN AGUSTIN 25 ROXAS 40 MADDELA 40 BAYOMBONG 40 DILASAG VAN 50 SAMANA 75

[255]

CHECKLIST REQUIREMENTS WHERE TO SECURE A Request Letter must be presented with the information (date, time and kind of event, persons involved, purpose of the activity) needed by the Office. Upon approval of the request, payment must be made at the City Treasurer’s Office. The Official Receipt must be presented to the focal person in the Office for the confirmation or reservation of the facility.

Approval of Request Letter – Integrated Terminal Complex Office

Official Receipt - City Treasurer’s Office

CLIENT STEPS


PROCESSING

TIME

PERSON

RESPONSIBLE 2. Prepare a

Request Letter for the approval of the use of Integrated Terminal Complex Grounds on the proposed date of activity.

1.1. Receive the Request Letter, conduct an assessment if the proposed activity does not violate any rules and regulations of the Integrated Terminal Complex and check the availability of the venue.

1.2. Present the Request Letter to the Department Head for approval. If available, inform the client with the prescribed fee, otherwise advise the latter immediately.

None

P5,000.00

30 minutes Integrated Terminal Complex Focal Persons

2. Pay the prescribed fee for the venue rental of the

2.1 Check the approved Request Letter, accept the payment and issue an official

3 minutes City Treasurer’s Office Personnel

[256]

Integrated Terminal Complex grounds.

receipt to the client.

3. Present the Official Receipt to the Integrated Terminal Complex Focal Persons and confirm the date of event.

3.1 Get a copy of the approval of the request letter and check the official receipt issued to the client, and then include the date of the event to the calendar of activities of the Integrated Terminal Complex Office.

3 minutes Integrated Terminal Complex Focal Persons

TOTAL P5,000.00 39 minutes

24. CITY MARKET ADMINISTRATOR OFFICE

1. ISSUANCE OF MARKET CLEARANCE Market clearance is an authorization and/or requirement to secure and conduct business activities at Santiago City Public Market. Office or Division: LGU Santiago City – City Market Administrator’s Office Classification: Simple Type of Transaction: G2B – Government to Business Who May Avail: Businessmen operating at Santiago City market and other

commercial establishments CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. For Business Permit

a.1. Barangay business clearance a.2. Previous business certificate a.3. Official receipt (for weighing scale users only)

Barangay where the business located Availing Party City Treasurer’s Office

[257]

B. For Business Promotional Activity

b.1. Application letter

Availing Party

C. Stall improvement/renovation

c.1. Application letter w/ plan c.2. Building Permit

Availing Party City Engineering Office

D. For Night Market Permit d.1. Application Form

City Market Administrator’s Office

E. For Installation of meter for different essential services e.1. Application letter

Availing Party


PROCESSING TIME

PERSONAL REPONSIBLE

[258]

1. Present required documents

1.1. Validate and check requirements presented

If incomplete

issue checklist of requirements

Advice the client to pay Miscellaneous Fee at the City Treasurer’s Office

P50.00

2 minutes 1 minute

City Market Admin Staff City Market Admin Staff City Market Admin Staff

2. Present Official Receipt

2.1. Check Official Receipt presented 2.2. Prepare the Market Clearance 2.3. Signed and approves the Market Clearance

1 minute 5 minutes 5 minutes

City Market Inspector City Market Inspector Concurrent Market Administrator/ Market Supervisor

3. Received the market clearance

3.1. Issue Market Clearance and sign on logbook 3.2 Assist the client on assigned space for promotional and Night Market activity

2 minutes 15 minutes

City Market Admin Staff Market Guard and/or Market Supervisor

TOTAL:

P50.00

31 minutes

[259]

25. CITY MODERN ABATTOIR

1. Ante-Mortem and Post Mortem Inspection

Conduct of ante-mortem inspection ensures that only apparently healthy live animals will be subject for slaughtering. Post-mortem inspection ensures that the slaughtered animal is safe and wholesome and fit for human consumption.

Office or Division:

Santiago City Modern Abattoir


G2B – Government to Business Enterprise G2C – Government to Client

Who may avail Meat Vendors Checklist of Requirements Where to Secure

1. Certificate of transfer and/or certificate of ownership for branded large animal.

2. Barangay Certification for unbranded large animal.

3. Shipping permit and Veterinary health certificated for hogs bought outside Santiago City.

1. Client/Business Enterprise


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Bring animals to SCMA for ante-mortem inspection.

1.1. Count the animals brought by the client.

None 5 minutes Checker/butcher / Meat Inspector/ Administrative Aide III 1.2. Verify

records of ownership for large animals.

2. Pay the corresponding fee to the designated cashier.

2.1.Issue Official receipt

For large animals: 1-100 kgs-495;101-200kgs- 645;201 kgs and above-745 For Hogs:

3 minutes Cashier

[260]

1-30 kgs-295, 31-80 kgs-345, 81kgs-and above-395:

3. Deliver the animal at the holding pen.

3.1. Ante-mortem inspection.

None

For Large Cattle: 5minutes For Hogs: 3minutes

Meat Inspector/ Administrative Aide III

3.2. Inspect the animal’s health condition prior to slaughtering. If the animal is healthy, perform slaughtering.

3.3. Slaughter the healthy animal

For Large Cattle: 10mins For Hogs: 7mins.

Butchers

3.4. Post mortem inspection.

1minute Meat Inspector/ Administrative Aide III

3.4. If the carcasses and entrails are fit for human consumption, mark hog carcasses passed the post-mortem inspection. 3.5. Issue local meat inspection certificate for carcasses passed the post mortem-inspection.

5seconds Meat Inspector/ Administrative Aide III

3.5. Condemn animals found to have zoonotic diseases during

5mins Meat Inspector/ Utility

Worker/ Butcher

[261]

the ante-mortem inspection and carcasses and entrails not fit for human consumption during the post-mortem inspection. 3.6. Issue condemnation slip.

5seconds

3.7. Dispose condemned parts by burying or burning.

30 minutes

3.6. Deliver carcasses and entrails to public market.

20 minutes Driver

4. Get the carcasses and entrails at meat delivery van and sign in the condemnation slip.

4.1. Check the carcasses and entrails that the vendors are getting.

2 minutes

Meat Inspector/Administrative Aide III Driver

TOTAL

For large animals: 1-100 kgs-495;101-200kgs- 645;201 kgs and above-745 For Hogs: 1-30 kgs-295, 31-80 kgs-345, 81kgs-and above-395:

1 hour 6 minutes and 10 seconds Additional required time: For Large Cattle: 5minutes For Hogs: 3minutes For Large Cattle: 10mins

[262]

For Hogs: 7mins.

2. Local Plant Dressed Chicken Inspection

Conduct of ante-mortem inspection ensures that only apparently healthy live chickens will be subject for dressing. Post-mortem inspection ensures that the dressed chickens are safe, wholesome and fit for human consumption.

Office or Division:

Santiago City Modern Abattoir


G2B – Business Enterprise

Who may avail Local Dressing Plants Owners Checklist of Requirements Where to Secure

1. Veterinary Health Certificate 1. Farm Origin


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inform the inspector of batch chicken to be dressed.

1.1. Count the animals subjected brought by the client.

None 5 minutes

Meat Inspector/ Administrative Aide III

1.2. Subject the animals for verifying.

1.2 Inspect the live chicken.

Php. 0.15/ bird

1minute 1.3. Identify fit from unfit chicken prior to dressing.

1.3 Post-mortem Inspection

(Ave. Live weight x

50seconds Meat Inspector/ Administrative Aide III

[263]

0.65)x0.25cent

1.4 Issuance of condemnation slip and Local Meat Inspection Certificate

None

2minutes

1.6. Receive the condemnation slip and Local Meat Inspection certificate

1.5. Dispose the condemned 15miutes

1.6 Perform Post abattoir Inspection

2minutes

TOTAL

Php. 0.15/ bird (Ave. Live weight x 0.65)x0.25cent

25 minutes and 2minutes

[264]

26. PERSONS WITH DISABILITY AFFAIRS OFFICE

1. Issuance of Identification Card to Persons With Disability

Persons with Disability Affairs Office is the issuing office, to ensure that all Persons with Disability of Santiago City must have an Identification Card as stated under Republic Act 10754 “An act

expanding the benefits and privileges of Persons with Disability (PWD) for the exclusive use and enjoyment or availment of Persons with Disability.

Office or Division Persons with Disability Affairs Office

Classification Simple Type of Transaction Government to Persons with Disability Who may avail All Persons with Disability of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Philippine Registry for Persons

with Disability Form.

2. Bring 2 pieces 1x1 picture and 2 pieces 2x2 picture.

- Philippine registry for Persons with Disability – Persons with Disability Affairs Office( PDAO).

- Certificate of Disability – from a licensed physician/specialist.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill – up forms for apparent disability

1.1 Accept and review the filled-up forms prior the issuance of Identification Card.

None

15 minutes

Persons with Disability Affairs Office (PDAO)

[265]

2. For non-apparent disability bring certificate of disability such as (blurred vision, hearing impairment, mentally challenge/disorder and chronic illness (ex: cancer, kidney failure, diabetes, heart disease) bring certificate of disability

3. Accept and review all the necessary requirements

None

15 minutes



2. Provision of Assistive Devices to in need Persons with Disability such as wheelchair, quad cane, cane, crutches, walker, four arms crutch, legs/arms prosthesis and braces.

Persons with Disability of Santiago City needing assistive devices for physical restoration and mobilization.

Office or Division Persons with Disability Affairs Office

Classification Simple Type of Transaction Government to Persons with DisAbility Who may avail All Persons with Disability of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Barangay

Indigency 2. Whole Body Picture 3. Request Letter addressed to

HON. JOSEPH S. TAN – City Mayor

4. Assistive Device Prescription

- Barangay

- City Health Office (CHO)

[266]


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submit all the necessary requirement

2. Secure the approval of the LCE

1.1 accept and review the requirements, if representative subject for validation.

None

1 day to 3 months (depending on the availability of the devices)


TOTAL: None 3 months

27. CITY PERMITS AND LICENSING OFFICE

1. Assessment of business taxes and fees for New Business application. All businesses are required to secure a Business License/Mayor’s Permit prior to operating a new business. Business License/Mayor’s Permit are computed based on Ordinance 94-42 as amended by Ordinance 6th CC-27 known as the Revised Revenue Code of Santiago City, pursuant to the provisions of R.A. 11032.

Office or Division: City Permits and License Inspection Office - Assessment Section

Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen Who may avail: Business Owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Proof of business registration, incorporation, or

legal personality (i.e. DTI / SEC / Cooperative Development Authority (CDA) Registration)

Department of Trade and Industry for Sole Proprietorship; Security and Exchange Commission for Partnership and Corporation; Cooperative Development Authority for Cooperative

b. Community Tax Certificate Barangay Hall c. Barangay Clearance Barangay Hall d. Proof of Capitalization Notary Public/Client

[267]

e. Contract of Lease (if Lessee) Client

f. Fire Safety Inspection Certificate Bureau of Fire g. Certificate of Occupancy (if applicable) City Engineering Office h. Market Stalls - Market Clearance Market Administration i. Gas Station - Environmental Compliance

Certificate (ECC) Department of Environment and

Natural Resources j. Hotels, Resorts and Inns - Department of

Tourism (DOT) Accreditation Department of Tourism

k. Drugstore - Food and Drug Administration (FDA) License to Operate

Food and Drug Authority

l. Water-Related Business – Water Potability Test Accredited Testing Centers m. Reaper – Department of Agriculture (DA)

Registration Department of Agriculture

n. Lending Companies – SEC Secondary License to operate

Security and Exchange Commission


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. FILE Present duly accomplished Unified Application Form with complete documentary requirements and wait for the tax order of payment.

1.1 Verify form and documentary requirements.

Capital Investment Tax: 1/10 of 1% of the

Capital investment

Mayor’s Permit fee: based on

line of business as per Revised

Revenue Code,

Ordinance No. 6th CC-27

(refer to Annex 1)

Garbage Fee: P 1,000.00

Sanitary Inspection Fee:

P 500.00 Business Plate:

P 100.00

10 mins. CPLIO Administrative Aide

1.2 Assessment of business taxes and regulatory fees

CPLIO Assessors / Licensing Officers

1.3 Issue Tax Order of Payment


[268]

Business Stickers: P 20.00 Zoning

Clearance: P 50.00

Tax Clearance: P 50.00

2. PAY Proceed to City Treasurer's Office (Window 9-15) for payment of taxes, fees and charges.

2.1 Verify the name of person and business

None 5 mins. CTO Cashier

2.2 Encode and issue Business Tax Clearance Certificate

CTO Cashier

2.3 Receive payment and issue OR as per assessed business tax

CTO Cashier

2.4 Record OR number

CTO Cashier

3. RELEASE Return the application form after payment together with the Fire Safety Inspection Certificate (FSIC) to the CPLIO for the printing, approval and release of the Permit.

3.1 Verify OR and other documentary requirements

None 10 mins.

*Complex Transaction - 7 working days

*Highly Technical - 20 working days

CPLIO Administrative Aide

[269]

TOTAL None 25 minutes – for simple transaction *Complex Transaction - 7 working days *Highly Technical - 20 working days

2. Assessment of business taxes and fees for Renewal of Business License /

Permits. All businesses are required to renew their Business License/Mayor’s Permit to continue operating an existing business. Business License/Mayor’s Permit are computed based on Ordinance 94-42 as amended by Ordinance 6th CC-27 known as the Revised Revenue Code of Santiago City, pursuant to the provisions of R.A. 11032.



CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. 1 Photocopy of Community Tax Certificate Barangay Hallb. 1 Photocopy of Barangay Clearance Barangay Hallc. 1 Sworn Statement of Gross Sales/Receipt Notary Public/Clientd. 1 Photocopy of Fire Safety Inspection Certificate Bureau of FireAdditional Requirements for Pawnshops

Bangko Sentral ng Pilipinas a.

1 photocopy of Certificate of Authority or Valid Provisional Certificate of Authority for Head Office or 1 BSP letter on the issuance of code for pawnshop branch offices

Additional Requirements for Pawnshops

Bangko Sentral ng Pilipinas e.

1 photocopy of Certificate of Registration or Valid Provisional Certificate of Registration for Head Office or 1 BSP letter on the issuance of code for MSB branch offices

[270]


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. FILE Present duly accomplished Unified Application Form with complete documentary requirements and wait for the tax order of payment.

1.1 Verify form and documentary requirements.

Capital investment

Mayor’s Permit fee: based on

line of business as per Revised Revenue Code, Ordinance No. 6th CC-27 (refer

to Annex 1)

Garbage Fee: P 1,000.00

Sanitary Inspection Fee:

P 500.00 Business Stickers: P 20.00 Zoning

Clearance: P 50.00

Tax Clearance: P 50.00

10 mins. CPLIO Administrative Aide

1.2 Assessment of business taxes and regulatory fees


1.3 Issue Tax Order of Payment


2. PAY Proceed to City Treasurer's Office (Window 9-15) for payment of taxes, fees and charges.

2.1 Verify the name of person and business


2.2 Encode and issue business Tax Clearance Certificate

CTO Cashier

2.3 Receive payment and issue OR as per assessed business tax

CTO Cashier


CTO Cashier

[271]

3. RELEASE Return the application form after payment together with the Fire Safety Inspection Certificate (FSIC) to the CPLIO for the printing, approval and release of the Permit.


None 10 mins.

*Simple Transaction - 3 working days

*Complex Transaction - 7 working days

*Highly Technical - 20 working days

CPLIO Administrative Aide

TOTAL None 25 mins and *Simple Transaction - 3 working days *Complex Transaction - 7 working days *Highly Technical - 20 working days

3. Assessment of Business Taxes for Retirement of Business

Any person, natural or juridical, subject to the tax on business under Article A, Chapter 11 of Ordinance NO. 6thCC-27 shall, upon termination of the business, submit a sworn statement of the gross sales or receipts for the current calendar year within thirty (30) days following the closure. Any tax due shall first be paid before any business or undertaking shall be officially terminated.



[272]


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present duly accomplished Unified Application Form with complete requirements

1.1 Verify the application form and documentary requirements

None 1 working day CPLIO Administrative Aides

1.2 Receive and record the request subject for inspection

CPLIO Administrative Aides

1.3 Assign the application for retirement of business to an inspector


1.4 The inspector will go to the address of the business on record to verify if it is not really operating

CPLIO Licensing Inspectors

1.5 Issue the inspection report to client along with the application form


2. Proceed to CPLIO and present the inspection report along with the

2.1 Verify the application and inspection report

Gross Sales Tax as per Revised

Revenue Code, Ordinance No. 6th CC-27 (refer

to Annex 2)

10 mins. CPLIO Administrative Aides

2.2 Assess business tax due

CPLIO Assessors /


a. Income Tax Return (ITR) or Sworn Statement of the Gross Sales/Receipt

Notary Public/Client/Bureau of Internal Revenue

b. Mayor’s Permit for the current year Clientc. Business Plate Client

[273]

application form

Licensing Officers

2.3 Issue Tax Order of Payment (TOP)


3. Proceed to City Treasurer's Office (Window 9-15) for payment of taxes, fees and charges.

1.1 Receive TOP and verify the name of person and business


1.2 Encode and issue Tax Clearance Certificate

CTO Cashier

1.3 Receive payment as per assessed business tax

CTO Cashier


CTO Cashier

4. Submit OR and application form to CPLIO

4.1 Receive and record application form and OR number for posting

None 5 mins. CPLIO Assessors / Licensing Officers

TOTAL Gross Sales Tax as per

Revised Revenue Code, Ordinance No. 6th CC-27 (refer

to Annex 2)

1 working day and 25 mins.

[274]

4. Transfer of Ownership, Change of Business Line and Change of Location of Business Any business for which a city business tax business tax has been paid for by the person conducting it may be transferred to another person or other place within the territorial limits of this city without payment of additional tax during the period which the payment of the tax was made upon prior notice with the City Permits and License Inspection Office subject to conformity of requirements attached therein.

Office or Division: City Permits and License Inspection Office - Records Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen Who may avail: Business Owners


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present duly accomplished Unified Application Form with complete requirements

1.1 Verify the application form and documentary requirements

None 2 mins. CPLIO Administrative Aides

2. Proceed to City Treasurer's Office (Window 9-15) for payment of Service Fees.

2.1 Receive payment and issue OR

Service Fees: P 100.00

5 mins. CTO Cashier

3. Receive the Business Permit


5 mins. CPLIO Administrative Aides

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Mayor’s Permit Client

b.

Proof of business registration, incorporation, or legal personality (i.e. DTI / SEC / Cooperative Development Authority (CDA) Registration) of New Owner

Department of Trade and Industry

c. Barangay Clearance of New Owner/Location Barangay Hall

[275]

TOTAL Service Fees: P 100.00

12 mins.

5. Issuance of Occupational Permit and Mayor’s Clearance

Workers or employees in generally considered “Offensive and Dangerous Business Establishments”; workers and employees in commercial establishments who cater or attend to the daily needs of the inquiring or paying public; workers and employees in food and eatery establishment and workers and employees in night or night and day establishment whether working on temporary or permanent basis, shall secure the individual Mayor’s Permit.

Office or Division: City Permits and License Inspection Office - Records Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen Who may avail: Employees, Workers, Job Applicants

CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Occupational Permit

a. 1 Photocopy of Community Tax Certificate Barangay Hall b. 1 Photocopy of Barangay Clearance Barangay Hall c. 1 Photocopy of Police or NBI Clearance PNP Station or NBI office d. 2 2x2 Picture Client

For Mayor's Clearance

a. 1 Photocopy of Community Tax Certificate Barangay Hall b. 1 Photocopy of Barangay Clearance Barangay Hall c. 1 Photocopy of Police or NBI Clearance PNP Station or NBI office d. 1 Photocopy of MTC Clearance or RTC clearance MTC/RTC

e. 2 2x2 Picture Client

[276]


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to City Treasurer's Office (Window 9-15) for payment of Occupational Permit fee or Mayor’s Clearance Fee.


Occupational Permit:

P 150.00

Mayor’s Clearance:

P 50.00

Health Clearance:

P 25.00

2 mins. CTO Cashier

2. Proceed to CPLIO and submit the complete requirements and receipt of payment for verification.

2.1 Verify the requirements and interview the applicants


2.2 Encode and print the occupational permit or mayor’s clearance


2.3 Sign and approve occupational permit or mayor’s clearance

CPLIO Licensing Officer / CGDH Licensing Officer

3. Proceed to City Administrator Office for signature

3.1 Sign and approve occupational permit or mayor’s clearance

None 2 mins. City Administrative Office

4. Receive the Occupational Permit/Mayor’s Clearance

4.1 Release the Occupational Permit/Mayor’s Clearance

None 1 min. CPLIO Administrative Aides

[277]

TOTAL Occupational Permit:

P 150.00

Mayor’s Clearance:

P 50.00

Health Clearance:

P 25.00

15 minutes

6. Issuance of Special Permit Any person who shall hold a parade or motorcade, conduct promotional sale, sell firecrackers or other related activities shall first obtain a special permit before undertaking the activity. For this purpose, a written application in a prescribed form shall indicate the name, address of the applicant, the description of the activity, the place or places where the same will be conducted and such other pertinent information as may be required.

Office or Division: City Permits and License Inspection Office - Records Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen Who may avail: Any person


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to City Admin Office and submit letter of intent for approval

1.1 Sign and approve the letter

None 10 mins. City Admin Officer

2. Proceed to City Treasurer's Office (Window 9-15) for payment of Special Permit.


Motorcade/ Parade Special

Permit: P 500.00

2 mins. CTO Cashier

CHECKLIST OF REQUIREMENTS WHERE TO SECURE a. Letter of Intent Client

[278]

Promotional Sale Permit: P 200.00/day

Special Permit

to sell firecracker: P 500.00

Other

Activities: P 200.00/day

3. Proceed to CPLIO and present approved letter of intent and the receipt of payment.

3.1 Verify the approved letter of intent and OR


3.2 Encode and print the special permit

CPLIO Licensing officers / Records Officer

3.3 Sign and approve Special Permit

City Licensing Officer

4. Receive the Special Permit

4.1 Release the Special Permit


TOTAL Motorcade/ Parade Special Permit:

P 500.00

Promotional Sale Permit: P 200.00/day

Special Permit

to sell firecracker:

P 500.00

23 mins

[279]

Other Activities:

P 200.00/day

7. Issuance of Certifications This service allows the taxpayer or his authorized representative to obtain certificates pertaining to: Certificate of Business Retirement; Certificate of No Business; Certificate of Transfer of Business Ownership; Certificate of Change of Business Name; and other records relative to business licensing.

Office or Division: City Permits and License Inspection Office - Records Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen

Who may avail: Business Owners and Individuals seeking for medical assistance, BIR purposes and other legal intent


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to City Treasurer's Office (Window 9-15) for payment of Certification fee


Certification Fee:

P 50.00

2 mins. CTO Cashier

2. Proceed to CPLIO and present receipt of payment.

2.1 Review the attached requirements

None 10 mins. CPLIO Licensing Officers / Records Officer

2.2 Encode the certification

CPLIO Licensing Officers / Records Officer

2.2 Sign and approve the certification

City Licensing Officer

3. Receive the Certification

3.1 Release the certification


TOTAL Certification Fee:

13 mins

CHECKLIST OF REQUIREMENTS WHERE TO SECURE None

[280]

P 50.00

Annex 1

MAYOR'S PERMIT FEE

CLASSIFICATION MAYOR'S

PERMIT FEE/ANNUM

A. On the business of manufacturing, producing, exporting any article of commerce of whatever kind in nature 1,500.00

B. On the business of wholesaling/distributors/retailing or dealing of any material of commerce of whatever kind on nature, except dealers of distilled spirits, wines and fermented liquors;

1. Supermarkets 1,000.00 2. Groceries 500.00 3. Sari-sari stores 200.00 4. General merchandises 500.00 5. Dry goods 400.00 6. Drug stores 400.00 7. Poultry supplies 500.00 8. Agricultural supplies 600.00 9. Glass and aluminum supplies 300.00 10. Foot wears 500.00 11. Auto supplies/industrial supplies and spare parts 600.00 12. Glass wares 350.00 13. Hospital Equipment/supplies 1,000.00 C. On the business of café, cafeterias, ice cream and refreshment parlors, soda fountains, carinderias, restaurants, food cafeterias and the like:

1. Air-conditioned 800.00 2. Ordinary (not air-conditioned) 400.00 D. On the following business: 1. Peanut, corn, palay dealer, wholesaler 1,000.00 2. Grains dealer/retailer 500.00 3. Baby cono 300.00 4. Cono 300.00

[281]

5. Kiskisan 300.00 6. Rice and corn thresher 200.00 E. On business of rendering or offering services: 1. General engineering, general building and specialty contractors; Filling, demolition and salvage contractors and other contractors;

a) Contractors 500.00 b) General contractors 1,000.00 2. Persons engaged in the installation of water system, gas or electrical light, heat or power.

a) single proprietorship 100.00 b) partnership 200.00 c) corporation and other juridical person 300.00 3. Proprietorship on the business of engraving, plating, plastic lamination, silk printing and similar business.

200.00

4. Proprietors or operators of establishments for repainting of vehicles and heavy equipment, house for building

300.00

5. Proprietors or operators of common carriers a) Mini-bus (PUB) per unit 300.00 b) Jeepneys (PUJ) per unit 200.00 6. Proprietors or operators of establishments of upholstery and repair furniture, vulcanizing shop and battery charging 300.00

7. Proprietors or operators for the washing and greasing of vehicles 100.00 8. Proprietors or operators of tire recapping, tire re-alignment and the like

100.00

9. Proprietors or operators of the following business a) Furniture/sash factory 500.00 b) Furniture/rattan finished products 400.00 c) Lumber, dryer or hardware 800.00 d) Lumber yard 500.00 e) Bamboo dealer 200.00 f) Pottery 200.00 g) Other similar establishment not mentioned 200.00 10. On dry cleaning or drying establishments, steam laundries and laundries using washing machine

11. On shops for the repair of any of the following: a) Watch repair shop 200.00 b) Air-con and refrigeration 400.00 c) Electrical shop 300.00 d) Radiator shop 100.00 e) Auto repair shop 400.00 f) Brake bonding and calibration shop 300.00

[282]

g) Welding shop 300.00 h) Shoe repair shop 200.00 i) Other repair shop not mentioned 200.00 12. On tailoring and dress shops 400.00 13. On beauty parlors and barber shops a) Air-conditioned 500.00 b) Not air-conditioned 300.00 15. On photographic shops and video coverage 1,000.00 16. On funeral parlors and embalming services 1,000.00 17. On hotels and motels, pension houses, inns and similar establishments forwarding establishments

500.00

18. On printers, bookbinders, lithographers 300.00 19. On private detectives, security or watchman agencies and janitorial services 1,000.00

20. On all proprietors of vehicles engaged in transporting/hauling of any all kinds of commodities of trade/commerce 500.00

21. On proprietors of operators of rent-a-van business a) Car/unit 200.00 b) Van/unit 400.00 22. On the business of buying old coins and jewelries 100.00 23. On money dealers and changers 400.00 24. On proprietor or operators of photo machines 200.00 25. On dealers of second hand and brand new vehicles machineries and motorcycles/ appliances 1,500.00

26. On proprietors or operators of water refilling station 500.00 27. On operators of computer shops 300.00 28. On the business of internet services 300.00 29. On the business of cable TV 2,500.00 30. On rental of heavy equipment 400.00 31. On framing shops 100.00 32. On cellsites 10,000.00 33. On all other establishments rendering similar services not included above

200.00

F. On lessors and sublessors 1. On real estate 500.00 2. On rental of furnitures, audio page system, sound system and the like

200.00

3. On gasoline depot per tank 200.00 4. On gasoline service stations, per pump 200.00 5. On dealer of oil and liquified petroleum 300.00 G. Amusement devices:

[283]

1. Each jukebox machine 100.00 2. Each machine of apparatus for visual entertainment 100.00 3. Each apparatus for weighing persons 100.00 4. Each device for games of skill 100.00 5. Each coin-operated amusement machine 100.00 H. Amusement Places 1) Cocktail lounges, disco houses, bars, beer gardens and other similar establishments 2,000.00

2) Cabarets, dance halls and dancing pavilions 2,000.00 3) Social clubs, voluntary organizations or associations 500.00 4) Bath houses, swimming pools and other similar places per establishment 500.00

5) On bowling 500.00 6) On circuses, carnavals and the like a) For the first ten (10) days 100.00 b) For the 11th day and days thereafter 50.00 7) On merry-go-round, roller coasters, ferries wheels, swings, shooting galleries and other contrivances or booth for the first ten (10) days

a) For the first ten (10) days 250.00 b) For the 11th day and days thereafter 100.00 8) On billiard halls or pool tables a) For the first three (3) tables 200.00 b) For each additional table 100.00 9) Other amusement places not enumerated above 500.00 I. On pawnshop, moneyshops, lending investors, finance and investment companies, insurance companies and banks, except the Central Bank of the Philippines, not withstanding the provisions of special laws to the contrary:

1. Pawnshops 1,000.00 2. Moneyshops 1,000.00 3. Lending investors 1,500.00 4. Financial and investment companies 2,000.00 5. Insurance companies 2,000.00 6. Commercial banks whether principal or branch office 2,000.00 7. Savings banks and development banks 2,000.00 8. Rural banks 2,000.00 9. Educational Life Plan and/or memorial plan establishments 1,500.00 10. Dealers in securities and foreign exchange dealers 1,000.00 11. On memorial plan 1,000.00 J. On boarding houses: 1) Less than 10 boarders 100.00

[284]

2) 11 to 20 boarders 200.00 3) 21 to or more boarders 300.00 K. On real estate dealers or subdivision developers or operators 1,000.00

L. On private cemeteries and memorial parks 2,000.00 M. On business of dealers in fermented liquor, distilled spirits and/or wines

a) Wholesale dealers of foreign liquors 400.00 b) Retail dealers of foreign liquor 300.00 c) Wholesale dealers of domestic liquors 200.00 d) Retail dealers of domestic liquors 100.00 f) Retail dealers of fermented liquors 50.00 g) Retail dealers of tuba, basi or tapuy 50.00 N. On travel and guide agencies O. On business of consulting or technical consulting firms 500.00 P. On private school or educational institution: 1) Less than 100 enrollment 200.00 2) 100 but not more than 150 enrollees 300.00 3) Above 150 enrollment 500.00 Q. On private hospitals or clinic 1) Less than 10 bed capacity 500.00 2) 10 bed to 25 bed capacity 650.00 3) 25 bed to 50 capacity 800.00 4) 100 bed and above 1,000.00 5) Medical clinics, dental clinics, optical clinics, derma clinic 500.00 6) Diagnostic laboratories, ultra sound and X-ray 500.00 R. On electric companies and private telephone companies 2,000.00 S. On other business not enumerated in the section of this article 1) Ice plant/dressing plant 1,000.00 2) Steel and iron works 500.00 3) Piggery/poultry 500.00 4) Fishpond 500.00 5) Butcher 500.00 6) Meat vendor 400.00 7) Fish vendor 400.00 8) Dried fish 400.00 9) Dressed chicken 400.00 10) Bakery and bakeshop 500.00 11) Balut processor/food processing 500.00 12) Frozen food 500.00

[285]

13) Junk shop 400.00 14) Printing press 400.00 15) On flower shop/balloons and fireworks 400.00 16 On vegetable vendor 200.00 17) On computer sales/rentals 300.00 18) On rental of VHS/VCD/DVD 200.00 19) On machine shop 500.00 20) On LPG dealer 400.00 21) On lotto outlet 1,000.00 22) On bus terminal/airport booking office 1,000.00 23) On training and service center 500.00 24) On service office/display center 500.00 25) On gymnasium 500.00 26) On newstand 300.00 27) On grinder 300.00 28) On ornamental garden 400.00 29) On religious articles 100.00 30) On vehicular emission testing center 100.00 31) Certified seeds 400.00 32) Accounting office 500.00 33) Barbecue stand 200.00 34) Key duplicate, locksmith 200.00 35) Fireworks 1,000.00 36) Other business not enumerated above 300.00

Annex 2

SECTION 2M.02. IMPOSITION OF TAX Chapter 2. Article M. Taxes on Business Revised Revenue Code of Santiago City

Ordinance No. 6thCC-27

A. MANUFACTURERS; ASSEMBLERS; REPACKERS; PROCESSORS; BREWERS; DISTILLERS; RECTIFIERS; COMPOUNDERS OR LIQUORS; DISTILLED SPIRITS; WINES; MANUFACTURERS OF ANY ARTICLE OF COMMERCE

AMOUNT OF GROSS SALES/RECEIPTS FOR THE PRECEDING CALENDAR YEAR:

TAX PER ANNUM

[286]

LESS THAN 10,000.00 181.50

10,000.00 OR MORE BUT LESS THAN 15,000.00 242.00





50,000.00 OR MORE BUT LESS THAN 75,000.00 1,452.00







750,000.00 OR MORE BUT LESS THAN 1,000,000.00 11,000.00

1,000,000.00 OR MORE BUT LESS THAN 2,000,000.00 15,125.00





6,500,000.00 OR MORE 0.41%

B. WHOLESALERS; DISTRIBUTORS; DEALERS


TAX PER ANNUM

LESS THAN 1,000.00 19.80

[287]























2,000,000.00 OR MORE 0.55%

[288]

* The businesses enumerated in paragrap (a) above shall no longer be subject to the tax on wholesalers, distributors, or dealers provided in this article

C. ON EXPORTERS, MANUFACTURERS, MILLERS, PRODUCERS, WHOLESALERS, DISTRIBUTORS, DEALERS OR RETAILERS OF ESSENTIAL COMMODITIES

1/2 OF THE RATES PRESCRIBED UNDER SUBSECTIONS (A), (B) AND (D) OF THIS

ARICLE

1 RICE AND CORN

2 WHEAT OR CASSAVA FLOUR, MEAT, DAIRY PRODUCTS, LOCALLY MANUFACTURED PROCESSED FOOD, SUGAR, SALT, AGRICULTURAL MARINE, FRESH WATER PRODUCTS

3 COOKING OIL AND COOKING GAS 4 LAUNDRY SOAP, DETERGENTS & MEDICINE

5 AGRICULTURAL IMPLEMENTS, EQUIPMENT AND POST-HARVEST FACILITIES, FERTILIZERS, PESTICIDES, INSECTICIDES, HERBICIDES AND OTHER FARM INPUTS

6 POULTRY FEEDS AND OTHER ANIMAL FEEDS 7 SCHOOL SUPPLIES 8 CEMENT a Manufacturers


TAX PER ANNUM

LESS THAN 10,000.00 90.75








[289]












6,500,000.00 OR MORE 0.21% b Wholesalers, Distributors, Dealers


TAX PER ANNUM

LESS THAN 1,000.00 9.90









[290]















2,000,000.00 OR MORE 0.28% d Retailers

GROSS SALES RECEIPT FOR THE PRECEDING YEAR RATE OF TAX PER ANNUM

MORE THAN 50,000.00 BUT NOT OVER 400,000.00 1.10% MORE THAN 400,000.00 0.55%

D. ON RETAILERS

GROSS SALES RECEIPT FOR THE PRECEDING YEAR RATE OF TAX PER ANNUM

MORE THAN 50,000.00 BUT NOT OVER 400,000.00 2.20% MORE THAN 400,000.00 1.10%

[291]

E CONTRACTORS ARRASTRE ABD STEVEDORING BARBERSHOPS BATTERY CHARGING BEAUTY PARLORS BOOKBINDERS CINEMATOGRAPHIC FILM OWNERS, LESSORS AND DISTRIBUTORS COMMERCIAL AND IMMIGRATION BROKERS DOCKYARDS DRESS SHOPS DRY-CLEANING & DYEING ENGRAVING, PLATING, LAMINATION FILLING, DEMOLITION AND SALVAGE WORKS FORWARDING ESTABLISHMENTS FUNERAL PARLORS FURNITURE SHOPS GENERAL BUILDING GENERAL ENGINEERING GREASING HOTELS INSTALLATION OF ELECTRIC LIGHTS INSTALLATION OF GAS INSTALLATION OF HEAT INSTALLATION OF WATER SYSTEM LITHOGRAPHERS LODGING HOUSES MASSAGE CLINICS MASTER PLUMBERS MILLINERS AND HATTERS MINE DRILLING APPARATUS MOTELS PARKING LOT PHOTOGRAPHIC STUDIOS PLANING PRINTERS PUBLISHERS RECAPPING REPAINTING

[292]

REPAIR OF ANY KIND OF MECHANICAL AND ELECTRICAL DEVICES REPAIR OF APPARATUS REPAIR OF FURNITURE REPAIR OF INSTRUMENTS REPAIR OF SHOE REPAIRING SAUNA SIGN PAINTERS SLENDERIZING AND BODY-BUILDING SALOON SMELTING PLANTS STEAM LAUNDRIES SURFACING AND RE-CUTTING OF LUMBER AND SAWMILLS TAILOR SHOPS TURKISH AND SWEDISH BATHS UPHOLSTERING USING WASHING MACHINES VULCANIZING WAREHOUSING WASHING


TAX PER ANNUM

LESS THAN 5,000.00 30.25











[293]








2,000,000.00 OR MORE 0.55%

F 1 Welding shops 2 service stations 3 white/blue printing, recopying, or photocopying services 4 assaying laboratories 5 advertising agencies 6 shops for shearing animals 7 vaciador shops 8 stables

9 construction of motor vehicles, animal drawn vehicles, bicycles, and/or tricycles

10 lathe machine shops 11 furniture shops

12 proprietors of bulldozers and other heavy equipment available to others for consideration


TAX PER ANNUM

LESS THAN 5,000.00 15.13





[294]














2,000,000.00 OR MORE 0.28%

G BANKS, BANKING INSTITUTIONS AND OTHER FINANCIAL INSTITUTIONS

TAX PER ANNUM 0.75%

*shall submit a notarized joint statement of annual Income signed by the designated Officer of the Head Office and the Branch Manager

H.

1 cafes, cafeterias, ice cream and other refreshment parlors, restaurants, soda fountain bars, carinderias or food caterers;

2 Amusement places 3 commission agents 4 lessors,dealers, brokers of real estate 5 on travel agencies and travel agents

6 on boarding houses, pension houses, motel, aprtments, apartells, and condominium

[295]

7 subdivision owners/ private cemeteries and memorial parks 8 privately owned markets 9 boarding houses 10 cockpit operations 11 operators of cable network system 12 operators of computer services establishment 13 general consultancy services 14 water refilling station 15 all other similar activities consisting essentially of the sales of service for a fee TAX PER ANNUM - 2.2%

I. Peddlers

TAX PER ANNUM - PHP 75

J. Operators of Public untility vehicles

Air-conditioned buses 2,000.00

buses w/o aircon 1,500.00

"mini" Buses 1,000.00

Jeepneys/Fieras/Tamaraws 500.00

Taxis 500.00

[296]

28. CITY PLANNING AND DEVELOPMENT OFFICE

1. ISSUANCE OF LOCATIONAL CLEARANCE

Office or Division: Zoning Section

Classification: Type of Transaction: Who may avail:

` Where to Secure CPDO - Zoning Section

Duly notarized application form Certified true copy of the Certificate of Title Certified true copy of the latest tax declaration Approved plan (one set) Bill of materials and general specifications Barangay Construction Permit Long folder with fastener CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING BE PAID TIME

ISSUANCE OF LOCATIONAL CLEARANCE

1

Submit required documents to the staff

Receives the accomplished application

Based on assessed Two Minutes

assigned. form together with supporting documents;

fees prescribed by

Checks/verifies if the requirements are

the City Ordinance

complete and all documents are correct;

No. 4THCC-37

(Zoning Ordinance)

[297]

1.1 Get the schedule of site inspection.

Informs applicant of inspection schedule;

and PD 1096 Five minutes

(National Building

(One day is allotted

Code) for Site Inspection)

2

After the scheduled site inspection, client

The staff will contact the client thru call or

will return to CPDO to: text;

2.1 Get the assessment of Locational Issue the assessment slip

Clearance Fee.

2.2 Pay the required fee to the City Treasurer's

Process the payment for the issuance of an

Office. Official Receipt

2.3 Present the Official Receipt to the staff Prepare the Locational Clearance Fifteen Minutes

assigned in case of power interruption or

2.4 Claim the Locational Clearance

The staff assigned will issue the Locational

force majeure events,

Clearance after being signed by the proper

services may be de-

authorities. layed TOTAL None One Day and 22 Minutes

[298]

2. ISSUANCE OF ZONING CERTIFICATION

Office or Division: Zoning Section


Checklist of Requirements Where to Secure For land use classification and land titling, existing road of right of way purposes: CPDO - Zoning Section Vicinity Map duly signed by a Geodetic/Civil Engineer or Architect Lot plan duly signed by a licensed Geodetic Engineer Certified true copy of the TCT, or any proof of ownership, or right over the property and/or latest tax declaration For business permit (new and renewal): Approved Locational Clearance CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING BE PAID TIME

For Land Use Classification/Land Titling

1 Submit the complete requirements to the

Receives the accomplished application

Based on assessed Two minutes

staff assigned form together with supporting documents;

fees prescribed by

Checks/verifies if the requirements are

the City Ordinance

[299]

complete and all documents are correct;

No. 6THCC-27

(Revised Revenue

Code of 2007 of the

City of Santiago)

2 Get the schedule of Site Inspection

Informs applicant of inspection schedule; Fifteen Minutes

3

After the Site Inspection, go back to the Thirty Minutes

CPDO and ask for the advice of the staff

assigned

4

Go back to the CPDO and get the assessment Twenty Minutes

of Zoning Certification

5

Pay the required fee at the City Treasurer's

Process the payment for the issuance of an Four Minutes

Office Official Receipt

6

After 3 days go back to the CPDO, to claim the Issue the Zoning Certificate Fifteen Minutes

Zoning Certificate in case of power interruption or

force majeure events,

may be delayed

[300]

TOTAL One hour and and 26 minutes

3. SECURING OF DATA IN RELATION TO DEVELOPMENT PLANS, MAPS, THESIS, RESEARCH

Office or Division: Administrative/Data Bank and Data Processing Section


Checklist of Requirements Where to Secure Approved letter of request

Administrative Section/Data Bank and Data

Processing Section CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING BE PAID TIME

1 Approach the Frontline

Refer the Client to the personnel of the Two Minutes

person-in-charge and state

Administrative Section

the request

2 Present the approved letter

Check the approved letter of request and Three Minutes

of request determines the availability of the data

in the office files

3

a. If the data available is in software

Copy the data to the CD or flash drive or

P50.00 (for Three to Fifteen

copy, the client provides for a CD or flash

email the software copy of the document

Maps to be Minutes depending

[301]

drive where the data will be copied. The printed) on the size of the

client may provide his/her email address files

for the software copy of the requested

document.

b. If the data is available in hard copy, the

Instruct the client on the photocopying The client Five Minutes

client will provide his/her ID with the of the data personally depending on the

service provider and have the data be

pays to the distance of the

photocopied individual photocopying

in charge of machine

the photo-

copying machine

TOTAL Twenty Five (25) Minutes

[302]

29. CITY POPULATION OFFICE

1. Application Pre-Marriage Orientation and Counseling

This process is required for application of Marriage License.

Office or Division: City Population Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Citizens Applying for Marriage License CHECKLIST OF REQUIREMENTS WHERE TO SECURE Photocopies of the following:

a. Certificate of No Marriage Record (CENOMAR)

Local Civil Registrar Office

b. Birth Certificate(PSA) if the would be couple/couples is -18-24 years old must be accompanied by their guardian


c. Cedula At least one of the engage couples must be a resident of Santiago City

Respective Barangay of the clients

d. The Marriage Expectations Inventory (MEI)


e. 2 fruit bearing seedlings/ornamental plants

Availing parties


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the complete requirements

1.1 Receives and Examines complete required documents

If not complete return and issue checklist of

None

7 minutes Front Desk/Focal Person in Issuance for applying for Marriage Certificate

[303]

missing requirement.

2. Receive PMOC reminder slip and sign on log book

2.1 Prepare reminder slip

3 minutes

2.2 Issue of PMOC reminder slip

2 minutes

2.3 Record PMOC reminder slip on log book

3 minutes

TOTAL: None

15 minutes Include 20 minutes waiting time for every transaction

2. Pre-Marriage Orientation and Counseling

Pre-Marriage Counseling is a half-day Orientation program for engaged couples applying for marriage license. It is designed to provide engaged couples with realistic overview of what marriage is all about with the topics that are to be discussed; Marriage and Relationship; Responsible Parenthood; Planning the Family and Pregnancy and Child Care.

Office or Division: City Population Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Citizens Applying for Marriage License

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Photocopies of the following:

a. Certificate of No Marriage Record (CENOMAR)


b. Birth Certificate(PSA) if the would be couple/couples is


[304]

-18-24 years old must be accompanied by their guardian.

c. Cedula At least one of the engage couples must be a resident of Santiago City

Respective Barangay of the clients

d. The Marriage Expectations Inventory (MEI)


e. 2 fruit bearing seedlings/ornamental plants

Availing parties


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1 Attends the scheduled PMOC and sign in the attendance Log Book

1.1 Prepare and facilitate attendance to the participants

None

5 minutes

Front Desk/Focal Person

1.2 Conducts PMOC

5 hours Conduct of PMOC is twice a month every other Wednesday (8:00 am to 1:00 pm)

Pre-Marriage Orientation and Counseling team

2 Receive the Pre-Marriage Certificate and sign on Log Book

2.1 Record Pre-Marriage Certificate on Log Book

Request client to fill out the Satisfactory Feedback Survey.

None

5 minutes

Front Desk/Focal Person

[305]

2.2 Issue the Pre-Marriage Certificate

Instruct the clients to submit the Pre-Marriage Certificate to LCR for Issuance of Marriage License

5 minutes

TOTAL: None 5 hours and 15 minutes Conduct of PMOC is twice a month every other Wednesday (8:00 am to 1:00 pm)

3. Issuance of Certification for Electric Meter installation

The Issuance of Certification for Electric Meter Installation is for the Indigent Citizens of Santiago City for them to avail the free Electric Meter.

Office or Division: City Population Office Classification: Simple Type of Transaction: G2C – Government to Citizen Who may avail: Indigent Citizens of Santiago City

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Original and Photocopy of Certificate of Barangay Indigency and Cedula.

Certificate of Barangay Indigency and Cedula- Barangay


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

[306]

1. Submit the complete requirements

1.1 Receives and Examines complete required documents If not complete return and issue checklist of missing requirement.

None

2 minutes

Focal Person for Issuance of Certification for Electric Meter Installation

1.2 Interview and

profile the client using the FDS form

5 minutes

1.3 Prepare and

assign number on the Certification for Electric Meter Installation

5 minutes

1.4 Forward the Certification for Approval

1 minute

Assistant City Population Officer

2. Receive the Certification for Electrical Installation Sign on Log Book

2.1 Issue the Certification for Electrical Installation

None

2 minutes

Focal Person for Issuance of Certification for Electric Meter Installation

2.2 Record transaction on Log Book Advices the client to submit the Certification of Electric Meter

5 minutes

[307]

Installation to the Office of The City Engineering.

TOTAL:

None 20 minutes Include 20 minutes waiting time for every transaction

30. DEPARTMENT OF PUBLIC ORDER AND SAFETY

1. RECEIVE AND HEAR COMPLAINTS AGAINST ERRING DRIVER OF THE TRICYCLE FOR HIRE.

This describes the procedure in the receiving and hearing of complaints against erring driver of tricycle for hire.

OFFICE OR DIVISION: Department of Public Order and Safety LGU Santiago City

CLASSIFICATION: Simple TYPES OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE Sworn statement of complaint and or test confirmation of complaint.

Complainant

CLIENT STEPS AGENCY FEES TO BE PAID

PROCEEDING TIME

PERSON RESPONSIBLE

1. File a complaint If File Thru Personal Appearance

1.1. Record the complaint. If the complained driver was notified, the complaint will be heard the same day.

None

5 minutes

Complaint and investigation Officer

[308]

If File thru text (DPOS HOTLINE)

If the complained driver was not notified, the complainant will be notified for the scheduled hearing 1.2. Hearing of the Complaint

1 Hour

1.1. Call the number used thru text for verification of the complaint. 2.2. Record the conversation. If the complained driver was notified, the complaint will be heard the same day. If the complained driver was not notified, the complainant will be notified thru call/text for the scheduled hearing. 1.2. Hearing of the Complaint

None

5 minutes 1 hour

TOTAL: None 1 hour and 5 minutes.

[309]

2. REDEMPTION OF DRIVER’S LICENSE OF TRAFFIC VIOLATOR.

This describes the procedure in the redemption of confiscated Driver’s License on traffic violations


CLASSIFICATION: Simple TYPES OF TRANSACTION: G2C – Government to Client WHO MAY AVAIL: Violators CHECKLIST OF REQUIREMENTS WHERE TO SECURE Traffic Citation Ticket Issued by the Apprehending Officer


PROCEEDING TIME

PERSON RESPONSIBLE

1. Proceed to DPOS Office and Present the Citation Ticket.

1.1 Check if there’s a previous apprehension to determine the penalty to be imposed. Advised to pay the penalty at the Treasurer’s Office.

Ordinance No. 94-43, Traffic rules and regulations of Santiago City. 1st Offense Php 100, 2nd Offense 200, and 3rd Offense Php 300. Ordinance No. 8thcc-080, Motorized tricycle code of Santiago City. 1st Offense Php 200, Php 250, Php 300, Php 350, Php 500, Php 2, 000, and Php 3, 000.

5 minutes Records and Redemption Officer 2. Present the Official

Receipt. 2.1 Record the Official receipt on the record book and release the Driver’s License.

TOTAL:

Ordinance No. 94-43, Php 100 – Php 300 Ordinance No. 8thcc-080, Motorized tricycle code of Santiago City.

5 minutes

[310]

Php 200 – Php 3, 000.

3. ASSISTANCE TO MOTORCADE, PARADE, FUN RUN AND OTHER RELATED ACTIVITIES

This describes the procedure in availing the traffic assistance on Motorcade, Parade, Fun Run, and other related activities.


CLASSIFICATION: Simple TYPES OF TRANSACTION: Government to Citizen, Government to Business, Government to

Government WHO MAY AVAIL: Government Agencies, CSOs, NGOs, Barangays, Schools, and

other private entities. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Request Letter Official Receipt Special Permit

Availing Party City treasurer’s Office City Permit and Licensing Office


PROCEEDING TIME

PERSON RESPONSIBLE

1. Submit the Approved request letter by the City Mayor Five (5) days before the event, under Ordinance No. 6thcc-27.

1.1. Accept the approved request letter If not approved advised to be approved by the City Mayor. 1.2. Notify the head of the office on the request for review. 1.3 Review the approved request letter. 1.4. Posting / Scheduling of Activity/ Event.

None

2 minutes 2 minutes 3 minutes 3 minutes

Admin Officer DPOS Head Admin Officer

[311]

TOTAL: Php 500 10 minutes

4. TOWING SERVICE

This describe the procedure in towing vehicle weather mechanical defect or involve in accident. OFFICE OR DIVISION: Department of Public Order and Safety

LGU Santiago City CLASSIFICATION: Simple TYPES OF TRANSACTION: G2C – Government to Citizen WHO MAY AVAIL: General Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE Towing Request Form Client/ DPOS Office


PROCEEDING TIME

PERSON RESPONSIBLE

1. Fill-up towing request form, under Ordinance No. 97-04.

1.1 Assessment of vehicle to tow. 1.2 Forward to the DPOS Head for approval. Advised to pay the requested towing at the Treasurer’s Office.

Php 500 for the first 4km and 100 for the succeeding km.

5 minutes Driver of Tow truck


2.1. Record the Official Receipt Number. 2.2. Advise to Tow the vehicle

TOTAL: Php 500 5 minutes

[312]

31. OFFICE OF THE CITY SECRETARY

1. Management and Operation of the Public Assistance and Complaints Desk (PACD) of the city hall.

To provide efficient public service, the Public Assistance and Complaint Desk shall observe process in assisting transacting public with their service/s availed at City Hall of Santiago.

Office or Division Office of the City Secretary Classification Simple Transaction Type of Transaction G2C – Government to Citizen

G2G – Government to Government G2B – Government to Business

Who may avail Residents and Non-residents of Santiago City.


1. Visitor’s Information Form 2. Customer Feedback Form PACD

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSI

NG TIME

PERSON RESPONSI

BLE 1.Fill out Visitor’s Information Form.

1.1 Check duly filled out request form. 1.2 Conduct initial assessment and brief client/s on the basic requirements for the services they wished to avail. 1.3 Give direction going to the concerned office. 1.4 Provide customer feedback form, instruct to fill-out and drop at

None None None None

1 minute 30 seconds 1 minute 1 minute

PACD Frontline personnel

[313]

Suggestion Box after transaction.

2. Proceed to concerned office.

3. Fill out and drop customer feedback form at Suggestion box located at City Hall lobby.

31.1 Instruct client to drop customer feedback form at Suggestion Box.

None 1 minute PACD Frontline personnel

TOTAL None

5 minutes

32. CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

1. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION

All walk-in and referred individual availing financial, burial, transportation and medical assistance shall be provided with intervention. Clients are entitled to avail assistance from the Local Government unit as stated in the Local Government Code and DSWD guidelines in providing assistance to individual in crisis situation.

Office or Division City Social Welfare and Development Office Classification: Complex Type of Transaction:


Who may avail: Residents of Santiago City CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Certificate of Indigency Barangay of Residence 2. Community Tax Certificate

Barangay of Residence or City Treasure’s Office

Additional requirements for Medical Assistance/Hospitalization: 3. Medical Certificate

Attending Physician/Doctor

4. Hospital Bill Hospital of confinement

5. Medicine Prescription Attending Physician/Doctor

[314]

6. Treatment Protocol (For dreaded disease/s)


Additional requirements for Burial Assistance: 3. Death Certificate

Local Civil Registrar

4. Funeral Contract Funeral Homes


FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit complete original requirements to CSWD

1.1 Accept and review given requirements. If incomplete, advise client and issue checklist of required documents.

2 minutes CSWDO Focal Person

1.2 Interview client for data gathering for the Intake sheet and Certificate of Eligibility

10 minutes CSWDO Focal Persons

1.3 Record client in the CSWD Data – base registry

NONE 5 minutes CSWDO Focal Person

1.4 Compiled Intake interview and requirements for payroll.

10 minutes CSWDO Focal Person

1.4 Prepare payroll and review and and sign by the CSWD Officer.

45 minutes per pay roll

CSWDO Focal Person, CSWD Officer

1.5 Appropriation and signature of the City Budget Officer on the Obligation Request.

30 minutes City Budget Staff City Budget Officer

[315]

1.6 Sign the Obligation Request.

5 minutes City Social Welfare Officer

1.7 Pre-audit and allotment.by the City Accounting Office.

1 hour City Accounting Staff City Accountant

1.8 Recording in the Journal of Entry Voucher and signature of the City Treasurer.

30 minutes City Treasury Staff City Treasurer

1.9 Approval of by the City Mayor.

1 hour CMO

1.10 Payroll for cash advance

2 days City Treasury Staff

1.11 Notify client/s for release of financial assistance.

1 day CSWDO Focal Person

2. Present Valid ID and Community Tax Certificate to cashier and receive the financial assistance.

2.3 Release of financial assistance.

4 hours CTO, CSWDO Focal Person

TOTAL None 5 working days upon receipt of complete documents

[316]

2. ISSUANCE OF SOCIAL SUPPORT SERVICES REQUEST FOR SOCIAL CASE STUDY REPORT/REFERRAL TO OTHER WELFARE INSTITUTION.

This process covers activities from admission of walk – in and referred individual in need of assistance for the issuance of social case study report to other welfare institution.

Office or Division City Social Welfare and Development Office Classification: Simple Type of Transaction:



1. Certificate of Indigency Barangay of Residence 2. Photocopy of valid Identification Card.

Issuing Government Agencies or other accredited institutions.

Additional requirements for Medical Assistance/Hospitalization: 3. Medical Certificate


4. Hospital Bill Hospital of confinement

5. Medicine Prescription Attending Physician/Doctor

6. Treatment Protocol (For dreaded disease/s)


Additional requirements for Burial Assistance: 3. Death Certificate

Local Civil Registrar

4. Funeral Contract Funeral Homes


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit complete and original requirements.



1.2 Interview client for data


[317]

gathering and conduct counseling. 1.3 Process data gathered and prepare documents.

None 7 minutes CSWDO Focal Persons

1.4 Review and sign the documents.

5 minutes City Social Welfare and Development Officer

2. Receive Social Case Study Report or referral.

2.1 Issuance of Social Case Study Report or referral.

1 minute CSWDO Focal Persons


3. ISSUANCE OF CONFIRMED CERTIFICATE OF INDIGENCY

This process covers upon application of a client availing confirmed certificate of indigency up to release. This service determines the eligibility of the client to avail further support assistance.

Office or Division City Social Welfare and Development Office Classification: Simple Type of Transaction:



1. Certificate of Indigency Barangay of Residence 2. Certificate of No Business City Treasury Office 3. Certificate of No Real Property City Assessor’s Office 4. Community Tax Certificate

Barangay of Residence or City Treasure’s Office

Additional requirements for Legal Assistance: 5. Criminal Complaint

Regional Trial Court or Municipal

Trial Court

Additional requirements for Medical Assistance: 5. Medical Certificate

Hospital Records

[318]


FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit complete Photocopy requirements to CSWD



1.2 Interview client for data gathering and sketch location

None 10 minutes CSWDO Focal Persons

1.3 Validate, assess, conduct collateral information and home visit client.

1 day (Scheduled for the following day)

CSWDO Focal Persons

1.4 Review and sign the documents.

5 minutes City Social Welfare and Development Officer

2. Receive Confirmed Certificate of Indigency

2.1 Issuance of Confirmed Certificate of Indigency

1 minute CSWDO Focal Persons

TOTAL None 1 day and 18 minutes.

[319]

33. CITY TREASURER OFFICE

1. SECURING OF COMMUNITY TAX CERTIFICATE (CTC) FOR INDIVIDUAL AND CORPORATION

There shall be imposed a community tax on persons, natural or judicial residing the city.

Office or Division: City Treasurer’s Office – Business License Section Classification: Simple Transaction

Type of Transaction: G2C - Government to Citizens G2B - Government to Business

Who may avail:

a. Individual Every inhabitant of the Philippines, who is resident of the City, eighteen (18) years of age of over who has been regularly employed on a wage or salary basis for at least 30 consecutive working days during any calendar year, or who is engage in business or corporation or who owns real property with an aggregate assessed value of one thousand (P1,000.00) pesos or more, or who is required by law to file an income tax return shall pay an annual community tax of Five (P5.00) pesos and an annual additional tax of One peso (P1.00) for every One Thousand Pesos (P1,000.00) of income regardless of whether from business, exercise of profession or from property which in no case shall exceed Five Thousand Pesos.

b. Corporation Every Corporation no matter how created or organized whether domestic or resident foreign, engaged on or doing business in the Philippines whose principal office is located in this City Tax of Five Hundred Pesos (P500.00) and an additional tax which in no case, shall exceed Ten Thousand Pesos (P10,000.00).

1.) For every Five Thousand (P5,000.00) of gross receipts or earnings derived it from its business in the Philippines during the preceding year – Two (P2.00) Pesos

CHECKLIST OF REQUIREMENTS WHERE TO SECURE By concerned citizen involved 1. CTC Request Form

City Treasurer’s Office Customer Lounge

2. Any of the following; School ID - I.D for students

[320]

- Senior Citizen ID Office for the Senior Citizen Affair - Old Community Tax Certificate (Last year) Individual File, City Treasurer’s Office File - Business assessment as to gross declaration of sales/receipts of last year

City Permits, Licensing and Inspection Office

- Articles of Corporation – New Security and Exchange Commission - Gross Sales – Previous Years Company Declaration

CLIENT STEPS AGENCY ACTIONS FEES TO PAID PROCESSING TIME

PERSON RESPONSI

BLE 1. Accomplished and submit Community Tax Certificate information sheet

1.1 Assist in accomplishing the Community Tax Certificate information Sheet

Individual-basic-P5, P5,000.00 maximum,

Corporation-basic-P500.00 and maximum

P10,000

1 minute Business License

Section Staff

2. Issuance of Community Tax Certificate

FOR INDIVIDUALS: - Affix signature and thumbprint on Community Tax Certificate

FOR CORPORATIONS: - Representative affix signature and thumbprint on Community Tax Certificate

2.1 Copy all details accurately and issue CTC for payment 2.2 Assist in thumbprint of Community Tax Certificate


Section Staff

2 seconds

Business License

Section Staff

5. Pay the amount of Community Tax Certificate issued

5.1 Receive the payment accurately

2 minutes Business License

Section Staff 6. Receive the Community Tax Certificate (CTC)

6.1 Issue the CTC none 2 Seconds Business License

Section Staff

TOTAL

Individual-basic-P5, P5,000.00 maximum

Corporation-basic-P500.00 and maximum P10,000

4 minutes and 4

seconds

[321]

2. Payment of Business Tax, License and other Fees and Charges. To legalize the business activity or operation of business need to pay Business Tax, License and Other Fees and Charges on or before 20th day of January of current year w/o penalty, based on last year Gross Sales/Receipts.

Office or Division: City Treasurer’s Office – Business License Section

Classification: Simple Transaction Type of Transaction: G2C - Government to Citizens

Who may avail: Business owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Community Tax Certificate or Corporate Community Tax Certificate

Barangay, City Treasurer’s Office City Treasurer’s Office

2. Barangay Business Clearance Barangay where the business is located 3 Assessment form from City Permits, Licensing and Inspection Office

City Permits, Licensing and Inspection Office


PROCESSING TIME

PERSON RESPONSIBLE

If Updated 1. Present the Assessment of CPLIO business permit application form.

1.1 receive the assessment of business and review the submitted documents

none 1 minute Business

License Section Staff

1.2 Prepare Tax Clearance P50.00 2 minutes

Business License Section

Staff 1.3 Forward the Tax Clearance for signature

none 1 minute


Staff

2. Pay the corresponding amount of Taxes, Fees and Charges assessed.

2.1 Prepare the Official Receipt

Business Tax may vary based on

CPLIO Assessment

none

4 minutes

1 minute


Staff


Staff

2.2 Receive the payment

3. Receive the official receipts and tax clearance

3.1 Issue the official receipts and tax clearance and return other submitted documents

[322]

If Delinquent 1. Present the Assessment of CPLIO business permit application form.

1.1 receive the assessment of business and review the submitted documents

none 1 minute Business License

Section Staff

1.2 Compute tax delinquency none 2 minutes

Business License

Section Staff

2. Payment of Tax Delinquency

2.1 Issue receipt of payment on delinquency

Business Tax

Balance 25% surcharge of late payment and 2% interest per

month not exceeding 72%


Section Staff

2.2 Prepare tax clearance

2.3 Forward tax clearance for signature

3. Payment of corresponding amount of current Business Tax and others

3.1 Prepare official receipt and receive payment

Business Tax may vary based on

CPLIO assessment


Section Staff

4. Receive the official receipts, tax clearance and other submitted documents

4.1 Issue the Official receipt and return other submitted documents

none


Section Staff

Total Tax Clearance P50.00

Delinquent -Business Tax

Balance 25% surcharge of late payment and 2% interest per

month not exceeding 72%

Updated - Business Tax may

vary based on CPLIO

assessment

9 minutes for updated accounts

11 minutes for delinquent accounts

[323]

3. PAYMENT OF REAL PROPERTY TAX

Imposition on collection of an assessment of property Basic 1.5% of assessed value for General Fund, SEF 1% of assessed value to support school government projects.

Office or Division: City Treasurer’s Office – Real Estate Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizens

Who may avail: Real Property Owners on land, building and structure, commercial/industrial, machineries, and special classes.

CHECKLIST OF REQUIREMENTS (any of the following) WHERE TO SECURE

1. Previous Receipts of Tax Payment Taxpayer File, Office Record 2. Copy of Latest Declaration of Property City Assessor Office 3. Deed of Sales if available Tax Payer File, Assessor Office 4. Notice of RPTOP ( Tax Order of Payment) City Treasurer Office 5. Copy of Land Title if available Registry of Deeds, Assessor Office

CLIENT STEPS AGENCY ACTIONS FEES TO PAID PROCESSING

TIME

PERSON RESPONS

IBLE If Updated

1. Present any of the required documents

1.1 Receive the documents presented

1.2 Locate ledger of RPT for verification

1.3 compute the amount to be paid

none

1 minute Real

Estate Section

Staff

2. Payment on the computed Real Property Tax

2.1 Issue receipt for payment

2.2 Receive the payment

BASIC - 1.5% - of Assessed Value

SEF - 1% - of Assessed Value

Advance payment – 20% discount to be paid from May to

December

Prompt payment 10% discount to be paid from January 1 to March 31 of the

current year

7 minutes Real Estate Section

Staff

3. Receive the Official receipt of RPT and other

documents presented

3.1 Return the documents

presented and the official receipt

issued

7 minutes

Real Estate Section

Staff

[324]

If Delinquent

1. Present any of the required documents

1.1 Receive the documents presented

1.2 Locate ledger of RPT for verification

1.3 compute the RPT delinquency

none

1 minute Real

Estate Section

Staff

2. Payment of Tax Delinquency and

other corresponding RPT

tax

2.1 Issue receipt for payment on

delinquency and current year

payment 2.2 Receive

payment

Basic - 1.5% - of Assessed Value


Advance payment – 20% discount to be paid from May to

December

Prompt payment 10% discount to be paid from January 1 to March 31 of the

current year

7 minutes Real

Estate Section

Staff

3. Receive the Official receipt of RPT and other

documents presented

3.1 Issue the Official Receipt and

return other documents submitted

3.2 Prepare Tax Clearance when

needed/or requested

3.3 Issue official receipt for tax

clearance when required

3.4 forward tax clearance for

signature

7 minutes

Real Estate Section

Staff

Total Basic - 1.5% - of Assessed Value

15 minutes

[325]


Advance payment – 20% discount to be paid from May

to December

Prompt payment 10% discount to

be paid from January 1 to

March 31 of the current year

4. PAYMENT OF TAX ON TRANSFER OF REAL PROPERTY OWNERSHIP Imposition of Tax - There is hereby levied tax on the sale, donation, barter or any other mode of transferring ownership or title of real property at the rate of not more than (50%) of (1%) of the total consideration involved the acquisition of the property or the fair market value in case the monetary consideration involved in the transfer is not substantial, whichever is higher.

Office or Division: City Treasurer’s Office – Real Estate Section Classification: Simple Transaction

Type of Transaction: G2C - Government to Citizen. G2B – Government to Business

Who may avail: Real Property owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Updated Real Property Tax City Treasurer’s Office 2. Assessment or computation of transfer tax City Assessor’s Office


TIME

PERSON RESPON

SIBLE 1. Present the

computed Transfer Tax from

Assessor’s Office

1.1 Receive the transfer tax

computation from Assessor’s Office

None

1 minute Real Estate Section

Staff

2.1 Prepare the Official Receipt

Rate is not more than 50% of 1% of

2 minutes Real Estate

[326]

2. Payment on Transfer of Real

Property Tax

2.2 Accept payment

the total consideration involved in the

acquisition of the property or the fair

market value in case the monetary

consideration involved in the transfer is not

substantial whichever is higher

Section Staff

3. Receive the official receipt paid

base on the assessment of the Assessor’s Office

3.1 Return the Assessment and issue the Official

Receipt none

1 minute Real Estate Section

Staff

Total Rate is not more than 50% of 1% of

the total consideration involved in the

acquisition of the property or the

fair market value in case the monetary

consideration involved in the transfer is not

substantial whichever is

higher

4 minutes

[327]

5. PAYMENT OF PROFESSIONAL TAX ON EACH PERSON ENGAGED INTHE EXERCISE OR PRACTICE OF PROFESSION.

Office or Division: City Treasurer’s Office – Business License Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen.

Who may avail:

Professionals who passed bar examinations or any board or other examinations conducted by the Professional Regulation Commission (PRC) entitled to practice his profession is any part of the Philippines co/out being subjected to any other national or local tax. Professionals exclusively employed in the government shall be exempt from payment of tax.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid Professional License (ID) Professional Regulation Commission (ID) 2. Old copy of Professional Tax Receipt (PTR) Individual Copy of Receipts 3. Community Tax Certificate Barangay, City Treasurer’s Office


TIME

PERSON RESPONS

IBLE 1. Present required

documents. 1.1 Check the

submitted documents

1.2 if incomplete, notify the client on

the lacking requirement

.none

1 minute


Staff 2. Pay the corresponding amount of PTR

2.1 Prepare official receipt

2.2 Accept payment

Rate of Tax P300.00/annual

Penalty – P75.00 25% surcharge if

not paid on or before Jan. 31

2 minutes

3. Receive the official receipt of

PTR

3.1 Issue PTR Receipt and other

documents presented

none

1 minute Business License Section

Staff Total Rate of Tax

P300.00/annual Penalty – P75.00 25% surcharge if

not paid on or before Jan. 31

4 minutes

[328]

6. PAYMENT OF OCCUPATION/CALLING PERMIT.

Office or Division: City Treasurer’s Office – Business License Section Classification: Simple Transaction

Type of Transaction: G2C - Government to Citizen.

Who may avail:

Every person who shall be engaged in the practice of the occupation on calling not requiring government examination.

a. On employees and workers is generally considered offensive and dangerous business establishment.

b. On employees and workers in commercial establishments who cater or attend to the daily needs of inquiring or paying public.

c. On employees and workers in food or eatery establishment. d. On employees and workers in night or night and day

establishments. e. All occupations or calling subject to private inspection, surveillance

and/or regulations by the City Mayor.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Community Tax Certificate Barangay, City Treasurer’s Office 2. Barangay Clearance Barangay 3. Business Permit City Permits, License and Inspection Office


TIME PERSON

RESPONSIBLE 1. Present required documents.

1.1 Review the documents

P150.00 - no Board Exam

P50.00 – Subject to periodic

inspection or regulations by the

City Mayor

2 minutes Business License Section

Staff 2. Pay the corresponding fee

2.1 Issue official receipt 2.2 Accept Payment 2.3 prepare and issue occupation id


Staff

3. Receive the Official receipt and Occupation I.D

3.1 Release the Occupation ID and the Official Receipt


Staff

Total P150.00 - no Board Exam

P50.00 – Subject to periodic

inspection or

4 minutes

[329]

regulations by the City Mayor

7. PAYMENT OF OTHER LOCAL FEES, PERMIT/REGULATORY FEE AND SERVICE/USER CHARGES.

Office or Division: City Treasurer’s Office – Stall Section/Business License Section/Market Section

Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen.

Who may avail: There shall be collected am annual fee for the issuance of mayors permit to operate a business, pursue an occupation or calling or unreliable an activity within the city.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Community Tax Certificate Barangay, City Treasurer’s Office 2. Documents from office concern Local Civil Registrar, City Environment and Natural

Resources Office, City Health Office, Assessors Office, City Permits, Licensing and Inspection Office, City Agricultural Office, City Engineering Office, City Planning and Development Office, City Veterinarian Office, City Market Administration Office, City Tricycle Franchise Regulatory Board, Department of Public Order and Safety.

3. Order of Payment Slip


FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present request form or order of payment from

different offices in payment of Local

Fees, Permit/Regulatory

Fee and Service/User

Charge

1.1 Receive the request form or

order of payment from different

offices None

2 minutes

Business License Section Staff

Slaughterhouse Section Staff Market Stall Section Staff

2. Pay the corresponding fees


2.2 accept payment See below

2 minutes Business License Staff

Slaughter Staff Stall Staff

Certification Fee 50.00 Business Tax Clearance 50.00

[330]

Zoning Certification 50.00 Registration of Court Order 150.00 Birth/Marriage/Death Cert (local) 36.00 Birth/Marriage/Death Cert (abroad) 61.00

Correction of First Name 3,000.00 Correction of Entry on COLB/MOL 1,000.00

Burial Permit Fee (Form no. 58) 50.00 Live Birth Form 50.00 Marriage Cert. Form 50.00 Marriage License (Accountable Form 54) 50.00

Application for Marriage 100.00 Exhumation Fee 100.00

Late Registration Fee 50.00+ 15.00/year = Birth 100.00+ 20.00/year = Marriage

100.00+ 20.00/year = Death BREQS – PSA 125.00 Certificate of Finality 150.00

Motorized Tricycle Operation Permit New Renewal Annual Fee Parking Fee 100.00 100.00 Mayor’s Permit Fee 50.00 50.00

Garbage Fee 100.00 Annual Fee for MTOP 1950.00 Galvanized Plate 270.00

ID 50.00 50.00 Renewal 470.00 Seminar Fee 50.00

TOTAL 2,420 .00 570.00 250.00 Plus penalty for Annual fee on late payment-deadline Feb. 20(same with business)

Amendments of MTOP 250.00 Change Unit 250.00

Cert. True copy of Tax Declaration 50.00 Certificate of No Improvements 50.00 Tax Clearance – Real Property Tax 50.00

Cemetery Lot Rental for 5 years 60.00

Permit to Construct Tomb 150.00 Permit to Open Tomb 75.00

Occupation Permit Fee 150.00

[331]

PTR 300.00 PTR penalty (deadline Jan. 31) 75.00 Medical Certificate Fee 25.00

Traffic Citation Ticket it depends on the violation Solid waste Citation Ticket it depends on the violation

Smoking Citation Ticket Motorcade Fee 500.00

Special Permit Fee 200.00/day Balay na Santiago Rental - Day Time 2,000.00 (maximum of 5hrs)

- Night Time 2,500.00 (maximum of 5hrs)

Bulwagan Rental - for civic organization 1,000.00/day - for half day use - AM 500.00

PM 600.00 - For business promotion 10,000.00/day

- For night time add P200.00/hour

ITTC Ground Rental 5,000.00/day Amendments on Mayor’s Permit 100.00 Mayor’s Clearance 50.00 Police Clearance 50.00

Motorized Tricycle Operation Permit New Renewal Annual Fee

Parking Fee 100.00 100.00 Mayor’s Permit Fee 50.00 50.00

Garbage Fee 100.00 Annual Fee for MTOP 1950.00 Galvanized Plate 270.00

ID 50.00 50.00 Renewal 470.00 Seminar Fee 50.00

TOTAL 2,420 .00 570.00 250.00 Plus penalty for Annual fee on late payment-deadline Feb. 20(same with business)

Payment of Slaughter fees and corral charge (amended)

Large Cattle Hogs

Ante Mortem Inspection 15.00 15.00 Holding Pen 25.00 25.00 Permit to Slaughter 25.00 25.00 Post Mortem Inspection 40.00 40.00

Delivery Fee 170.00 130.00

[332]

Slaughter Fee 120.00 110.00 395.00 345.00

3. Receive the

official receipt of the payment paid on the local fees, regulatory fees,

service/user charge and the request

form

3.1 issue the official receipt on the

payment of Local Fees, Regulatory Fee, Service/User Charge and return

the order of payment or request

form

none

2 minutes Business

License Section Staff

Slaughterhouse Section Staff Market Stall Section Staff

Total Based on fees/charges indicated on

Revised Revenue Code of Santiago City (Ordinance 6th CC-27)

6 minutes none

8. PAYMENT OF SALARIES, CLAIMS AND OBLIGATION.

Office or Division: City Treasurer’s Office – Cash Disbursement Section Classification: Simple Transaction


Who may avail:

1. Local Government Employees 2. Indigents, individual in crisis situation 3. Suppliers and other national agencies 4. Barangay structure (City Paid) 5. Students/City Scholar 6. Senior Citizen

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid ID with Picture National Agencies, Company,

Employer 2. Community Tax Certificate - Updated City Treasurer’s Office, Barangay 3. Voucher for claiming of payment City Treasurer’s Office

[333]


FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBL

E Voucher

1. Submit the approved

disbursement voucher by the City Mayor/Vice Mayor

1.1 Receive the approve voucher none 1 minute

Assistant City Treasurer 1.2 Review

signatories and attachment

none 1 minute

1.3 Prepare check for the signature of the City Treasurer,

Vice Mayor and City Mayor

none 1 minute Cash

Disbursement Section Staff

1.4 Record on the check book none 1 minute Assistant City

Treasurer Cash

Disbursement Section Staff

1.5 forward the check for signature

by the City Treasurer, City

Mayor/Vice Mayor

none 1 minute

1.6 sign the check none 1 minute

City Treasurer City Mayor/ Vice Mayor

2. Receive the check payment and present Valid Gov’t

I.D

2.1 Release the check and assist

the client for signing the voucher

and log book. 2.2 require official

receipt as evidence of payment

none

2 minutes

Assistant City Treasurer

Payroll thru ATM

1. Submit approved payroll and other

documents needed

1.1 Received the approved Payroll None

1 minute Cash Disbursement Section

Staff 1.2 Prepare

Authority to Debit Account (ADA)

None 1 minute

Cashier

1.3 Forward to the City Treasurer None

1 minute Cashier

1.4 Sign the ADA None 1 minute City Treasurer

[334]

1.5 Forward to City Accounting Office None

1 minute Cashier

1.6 Sign the ADA None

1 minute City Accountant

1.7 Forward to City Mayors Office None

1 minute Accounting Staff

1.8 Sign ADA None

1 minute City Mayor/Vice

Mayor 1.9 Receive and

Submit ADA & CD to LBP for payment

None 1 minute

Cashier

Thru Payroll

1. Submit approved payroll

and other documents needed

1.1 Receive the approve payroll

None 5 minutes Cash Section

Staff 1.2 Prepare cash advance voucher

None 1 minute

Cashier

1.3 Forward cash advance voucher

to Accounting Office and to City Mayors Office for

signature

None

5 minutes

City Accountant City Mayor

1.4 Encashment None 2 minutes Cashier 2. Sign the payroll

present the updated CTC

2.1 Prepare payment None

1 minute Cashier

2.2 require CTC of employee

None 1 minute Cashier

3. Receive the

salary and wages 3.1 Pay the salary

and wages None

1 minute Cashier

Total

none

33 minutes

None

[335]

9. REGISTRATION, BRANDING OF LARGE CATTLES AND TRANSFER OF OWNERSHIP

Office or Division: City Treasurer’s Office – Business License Section and Market

Stall Section Classification: Simple Transaction Type of Transaction: G2C - Government to Citizen.

Who may avail: Large Cattle owners


Any of the following depending on the requesting party;

1. Barangay request

Barangay 2. Individual request Availing party

CLIENT STEPS AGENCY ACTIONS FEES TO PAID

PROCESSING TIME

PERSON RESPONSI

BLE 1. Make a written

request for branding of Large

Cattle and proceed to the City

Treasurers office

1.1 Receive the written request for

Branding None

1 minute Admin Section

Staff 1.2 Schedule the date for branding

None


Staff 1.3 Confirm the date of schedule

None


Staff 2. The large cattle must be in place

where the branding is set with the

marker

2.1 Locate and mark the

appropriate (Puyo) of the large animal

None


Staff 2.2 engrave the hot metal marking rod to the left and right

side of the hind legs of the animals

None


Staff

3. Payment of Registration and

3.1 Prepare official receipt for Branding

and registration

P100.00 for Branding Fee


[336]

transfer of ownership

3.2 Accept payment Sec. 519 (document) P5.00

Section Staff

3.3 two weeks processing time for the approval on the

document to be sign by City

Treasurer, City Mayor

None

2 weeks

City Treasurer City Mayor

4. Receive the Large Cattle Documents

Release of Large Cattle Document

None

2 minutes per

Documents


Staff Total none 17

minutes and 2

weeks for the

approval on the

documents sign by the City Mayor

none

10. PERIODIC CALIBRATION OF WEIGHS AND MEASURE AND GASOLINE PUMPS.

In collaboration with the Department of Trade and Industry program, The City Treasurer’s

Office are mandated to inspect and calibrate test.

Office or Division: City Treasurer’s Office – Business License Section, Market Stall

Section Classification: Simple Transaction


Who may avail: Business owners using Weighing Scales

[337]

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 2. Business using weighs & measure Seller


TIME

PERSON RESPONSIBL

E Client Request

1. Submit request for registration, Sealing and calibration

1.1 Receive the request

submitted for Sealing,

registration and calibration

none

2 minutes

Admin Section Staff

1.2 notify the client for the

schedule date

None

1 minute Admin Section Staff

2. Payment on Registration, Sealing and Calibration

2.1 Receive payment


1kg – 30kgs = P100.00

31kgs up to not more than 300 =

P150.00 300kgs but not

more than 3000kgs = P500.00

More the 3000kgs = P1,000.00

For Gas pumps per nozzle = P200.00


Section Staff Market Stall Section Staff

2.3 Calibrate and Seal

5 minutes

Business License

Section Staff

3. Receive the weighing scale

sealed and calibrated with

the official receipt

3.1 Calibrate, Seal and return

the weighing scale to the

owner

None


Section Staff

[338]


1. ANTI-RABIES VACCINATION

Vaccination of all cats and dogs shall be done yearly to eradicate rabies cases in the city. The pet must be at least three (3) months old, healthy, must not have bitten a human for fourteen (14) days and must not be pregnant if it is a female. The vaccine is given for free.

Office or Division:

Office of the City Veterinarian


G2C - Government to Client

Who may avail All Pet Owners in the city Checklist of Requirements Where to Secure

None N/A


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For walk-in clients bringing their pets for vaccination.

None

3 minutes

Administrative Aide I/ Administrative Aide

II/Project Development Officer

1.1. Proceed to City Veterinary Office.

1.1. Accept the client for interview

1.2. Undergo interview for recording of dog’s/cat’s profile in the vaccination certificate.

1.2. Record dog’s/cat’s profile in the vaccination certificate.

1.3. Submit the dog/cat for vaccination.

1.3. Vaccinate the dog/cat against rabies.

3 minutes Livestock Inspector/

Veterinarian

1.4.Wait for the Issuance of dog vaccination records.

1.4. Issue a Dog/Cat Vaccination Record.

1 minute



2. For Walk-in clients requesting in-house vaccination.

None



[339]


3 minutes 2.2. Sign in the visitor’s logbook.


2.3. Wait for the technician at home.

2.2. Inform/ contact the technician for the client’s request.

3 minutes

2.3. Technician will go to the client’s home for dog/cat vaccination.

1 day Livestock Inspector/

Veterinarian

3. For Mass Vaccination

3.1. The CVET Office will forward a communication letter informing the barangay officials for the schedule of mass vaccination.

3.1. Deliver communication letter to the barangay.

None

1 day Livestock Inspector

3.2. CVET staff will visit the barangay for vaccination

3.2. Vaccinate the dog/cat against rabies.

1 day Livestock Inspector/ Veterinarian

3.3. Owners should prepare the vaccination records of their pets if previously vaccinated or CVET staff will issue vaccination record for first time vaccination.

3.3. Update record of the previously vaccinated pet or Issue a Dog/Cat Vaccination Record for newly vaccinated pet.

3 minutes

Livestock Inspector/ Veterinarian/

Administrative Aide I/ Administrative Aide II


[340]

2. HEMORRHAGIC SEPTICEMIA VACCINATION

Vaccination of ruminants shall be done twice a year for protection of the animals against hemorrhagic septicemia. The vaccine is given for free.

Office or Division:




Who may avail All ruminant raisers in the city Checklist of Requirements Where to Secure

None N/A


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For Walk-in clients requesting in-house vaccination.

None

3 minutes Administrative Aide I/ Administrative Aide




1.2. Sign in the visitor’s logbook. 1.3. Wait for the technician at home.


3 minutes

1.3. Technician will go to the client’s home for vaccination.


Veterinarian

2. For Mass Vaccination

2.1. The CVET Office will forward a communication letter informing the barangay officials for the schedule of mass vaccination.

2.1. Deliver communication letter to the barangay. None 1 day Livestock Inspector

[341]

2.2. CVET staff will visit the barangay for vaccination

2.2. Vaccinate the ruminant against hemorrhagic septicemia.


Veterinarian

2.3. CVET staff will record the vaccination profile of the ruminant

1 minute Livestock Inspector/ Veterinarian/ Clerk

TOTAL None For walk-in: 1 day 6 minutes

For Mass

vaccination: 2 days 1 minute

3. CONSULTATION AND TREATMENT OF ANIMALS.

The City Veterinary Office provides free consultation for pets and other domestic animals.

Office or Division:




Who may avail All Pet Owners and animal raisers in the city Checklist of Requirements Where to Secure

None N/A


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For walk-in clients bringing their pets for consultation.

None 3 minutes




1.1. Accept the client for interview 1.2. Undergo

interview for pet/s’ health condition.

[342]

1.3. Submit the dog/cat for examination.

1.2. Visual inspection or examination of the pet.

5 minutes Livestock Inspector/

Veterinarian

1.4. Wait for the recommendation of the inspector or veterinarian.

1.3. Prescribe medicines for treatment cases or recommendations for consultations.

5 minute Livestock Inspector/

Veterinarian

2. For Walk-in clients requesting in-house consultation or treatment.

None


3 minutes Administrative Aide I/ Administrative Aide


2.2. Sign in the visitor’s logbook.


2.3. Wait for the technician at home.


3 minutes

2.3. Technician will go to the client’s home for Visual inspection or examination of the animal.


Veterinarian 2.4. Prescribe medicines for treatment cases or recommendations for consultations.

TOTAL None For walk-in: 1 day 21

minutes

[343]

4. ACCEPTING, RELEASING AND ADOPTING OF IMPOUNDED DOGS.

The City Veterinary Office implements dog impounding activity to get rid of stray dogs roaming around the city to prevent the spread of rabies in accordance to City Ordinance No. 9THCC-120. This program is in collaboration with the 37 barangays. The office also conducts information dissemination on responsible pet ownership and existing ordinances of the city at different barangays.

Office or Division:



G2G - Government to Client

Who may avail All Pet Owners in the city Checklist of Requirements Where to Secure

1. Dog Impounding Certificate 2. Official Receipt 3. Adoption Paper

1. Barangay Hall 2. City Treasurer’s Office 3. City Dog Impounding


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For Barangay Official Surrendering impounded dogs.

None

10 minutes

Pound Keepers

1.1. Proceed to City Dog Impounding.

1.1. Accept the client for recording of surrendered dogs.

1.2. Turn-over impounded dogs and the dog impounding certificate of each dog.

1.2. Impound the surrendered dogs.

20 minutes

Pound Keepers

2. For claiming of impounded Dogs of pet owners.

None

2.1. Proceed to City Dog Impounding.

2.1. Accept the client for pet identification.

5 minutes Pound Keepers

[344]

2.2. Identify your pet. 2.3. Get the dog impounding certificate to the pound keeper.

2.2. Give the dog impounding certificate.

1 minute

2.3.Present the Dog impounding certificate to the cashier and pay the penalty under City Ordinance No. 9THCC-120

2.3. Issue Official Receipt.

Php. 500.00 2 hours City Treasurer’s Office

Cashier

2.3. Present Official receipt and a leash or cage to pound keepers

2.3. Release the impounded dog to the owner.

5 minutes Pound keepers

3. Adoption of Impounded Dog/s.

3.1. Show the impounded dogs ready for adoption.

None

10 minutes

Pound keepers 3.1. Proceed to the City Impounding. 3.2. Choose an impounded dog/s ready for adoption. 3.3. Secure Dog Adoption Paper/s.

3.2. Release adoption paper to the adopter for payment at the City Treasurer’s Office

5 minutes Pound keepers

3.4. Present Adoption paper and pay the corresponding fee under City Ordinance No. 9THCC-120

Php. 500.00 + Php. 150.00/day beyond the seven (7) days period of impounded.

2 hours City Treasurer’s Office

Cashier

3.5 Present the Official Receipt, leash or cage and return the adoption paper to the pound keeper.

3.3. File the Adoption paper.

None 10

minutes Pound Keepers 3.4. Release the

adopted dog/s to the adopter.

TOTAL Php. 500.00 + Php. 150.00/day beyond the

For walk-in: 1 day

21 minutes

[345]

seven (7) days period of impounded

4. ISSUANCE OF CERTIFICATE OF ANTI-RABIES VACCINATION TO CAT/DOG VICTIMS.

This office implements the City Ordinance No. 9THCC-120 wherein penalty for not subjecting pet owners’ dogs/cats for vaccination are imposed.

Office or Division:




Who may avail Dog/cat Victims Checklist of Requirements Where to Secure

1. Dog Registration form or certification. 2. Referral Slip

1. Barangay Hall 2. Barangay Health Center


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. For victims with updated rabies vaccination record.

1 minute



1.1 Present referral slip, Dog registration form and the rabies vaccination record.

1.1. Verify documents presented.

3 minutes



1.2. Proceed to City Health Office.

1.2. Advice the client to proceed to the City Health Office

2. For victims with updated pet anti-rabies vaccination conducted by this office but forgot to

None

[346]

bring the vaccination record. 2.1. Proceed to City Veterinary Office.

2.1. Accept the client for interview.

5 minutes



2.2. Present referral slip, Dog registration form or certification from barangay.

2.2. Find the dog/cat’s profile at the List of vaccinated pets in the computer or in the hard copy of the office.

2.3. Undergo interview for the dog/cat profile. 2.3. Issue

certification of anti-rabies vaccination.

2 minutes



2.4. Proceed to City Health Office for treatment of victim.

2.4. Advice the victim to proceed to City Health Office.

3. For victims without updated pet anti-rabies vaccination.

3.1. Proceed to City Veterinary Office

2.1. Accept the client for interview and advice the client to pay the penalty at the City Treasurer’s Office.

None 5 minutes



3.2. Present referral slip, Dog registration form or certification from barangay 3.3. Undergo interview for schedule of the dog’s/cat’s vaccination. 3.4. Pay the corresponding penalty under City Ordinance No. 9THCC-120.

2.2. Issue official receipt.

Php. 2,000.00

5 minutes City Treasurer’s Office Cashier

[347]

4.5. Proceed to City Health for treatment.

TOTAL Php. 2,000.00

21 minutes

[348]

[349]

LIST OF OFFICES

NO. OFFICES ADDRESS CONTACT NUMBER

1. CITY MAYOR’S OFFICE Ground Floor, City Hall

Building, San Andres, Santiago City

305-1104

2. OFFICE OF SENIOR CITIZEN'S AFFAIR City Hall Compound, San Andres, Santiago City

3. CITY VICE MAYOR’S OFFICE 2nd Floor, City Hall Building, San Andres, Santiago City

305-0883

4. OFFICE OF THE SECRETARY

TO THE CITY COUNCIL 2nd Floor, City Hall Building, San Andres, Santiago City

305-2843

5. CITY ADMINISTRATOR’S OFFICE Ground Floor, City Hall


305-2770

6. CITY ACCOUNTING OFFICE Ground Floor, City Hall


305-1156

7.

CITY AGRICULTURE OFFICE 3rd Floor, City Hall Building, San

Andres, Santiago City 305-2773

8. CITY ASSESSOR OFFICE Ground Floor, City Hall


305-2815

9. CITY BUDGET OFFICE Ground Floor, City Hall


305-1685

10. CITY CIVIL REGISTRAR OFFICE 2nd Floor, City Hall Building, San Andres, Santiago City

305-2973

11. CITY INFORMATION, CULTURE AND THE ARTS, AND TOURISM OFFICE

Ground Floor, City Hall Building, San Andres, Santiago

City

305-6305

12. CITY ECONOMIC AND INVESTMENT

PROMOTION OFFICE City Hall Compound, San

Andres, Santiago City

13. OFFICE FOR THE DEVELOPMENT

OF COOPERATIVES City Hall Compound, San


14. DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (DRRMO)

City Hall Compound, San Andres, Santiago City

305-2766

15. CITY ENGINEERING OFFICE 3rd Floor, City Hall Building, San


16. CITY ENGINEERING –

INFRASTRUCTURE DIVISION OFFICE

3rd Floor, City Hall Building, San Andres, Santiago City

305-2848

[350]

17. CITY ENGINEERING OFFICE –

MOTOR POOL

Santiago City Modern Abattoir Compound, San Andres,

Santiago City



305-1954

19. CITY GENERAL SERVICES OFFICE City Hall Compound, San Andres, Santiago City

305-0097

20. CITY HEALTH OFFICE Ground Floor, City Hall


305-2775


2nd Floor, City Hall Building, San Andres, Santiago City

305-2758

22. PUBLIC EMPLOYMENT SERVICE

OFFICE

ITC Compound, Four Lanes, Villasis, Santiago City

305-0105

23. INTEGRATED TRANSPORT

TERMINAL ITC Compound, Four Lanes,

Villasis, Santiago City 305-0920

24. CITY MARKET ADMINISTRATOR

OFFICE

Arcade 1 Building, Public Market, Centro East, Santiago

City

25. CITY MODERN ABATTOIR OFFICE Santiago City Modern Abattoir

Compound, San Andres, Santiago City

26. PERSONS WITH DISABILITY

AFFAIRS OFFICE


27. CITY PERMITS AND LICENSING

OFFICE

Ground Floor, City Hall Building, San Andres, Santiago

City

305-0725

28. CITY PLANNING AND

DEVELOPMENT OFFICE 2nd Floor, City Hall Building, San Andres, Santiago City

305-2849

29. CITY POPULATION OFFICE City Hall Compound, San


30. DEPARTMENT OF PUBLIC ORDER

AND SAFETY City Hall Compound, San


31. OFFICE OF THE CITY SECRETARY City Hall Compound, San Andres, Santiago City

305-2843

32. CITY SOCIAL WELFARE AND

DEVELOPMENT OFFICE City Hall Compound, San


34. CITY TREASURER OFFICE Ground Floor, City Hall


305-1929

[351]


2nd Floor, City Hall Building, San Andres, Santiago City

305-1291

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