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Agenda
• Who are our customers?
• Business requirement with property management?
• Existing scenario … spread sheet on Excel – service issues
• Property Users not compared to a plant with planners
• Design phase / understanding business issues & requirements
• The solution … use of C3 notification … won impact award
• Customised solution using standard SAP
• Multiple incidents on items … items tab & general task tab
• Use of objects & object tasks
• Customised reports
Who is the city ofCape Town?
24 562employees
15 000SAP users
7 000PM users
Over 50different
business units
Who are our customers? Who do we support?
By DeptMore complex with business specific solutions
Property Management
The existing scenario managing by Excel
The existing scenario managing by Excel
The existing scenario managing by Excel
C3 customer service requests are performance monitored
Property management functional location structure
City SAP technical objects
Functional locations…
2 945 714
Equipment …
3 840 701
Property management FLOCS…
9 380
Property functional locations linked to rental units
Master data is all important - catalogue profile - BDG
Standard ‘C3’ notification works on complaint codesCan get busy - see full profile is open
Object part list is huge!
Task selection is also huge!
Typical C3 notificationEverything works from the MD
Config settingsHow catalogue profile is set up
Catalogue ‘BDG’ from FLOCRestricts only property complaints
Also nowObjects parts restricted to building
Tasks now also restricted to property
High level task is then processed
In this scenario3 objects are affected
A level lowerTasks captured individually per object – here tasks “Actions” relating to the geyser
2nd item is highlighted - ceilings
Ceiling tasks “Actions” are now captured
Lastly in this scenario - floors
Here flooring is tasked to be done in the next fiscal year
On the main task tabHigh level overview is seen
Reporting using the customised ZPM08 report
Full report on ZPM08
Thank you
Extra Elements to use where needed
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