www.five9.com

Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus

Launching the Agent Desktop Plus

Go to www.five9.com and click Login

Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.

Type in your Username and Password then click Log In

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Select Agent, if available, select Web (HTML5) from the dropdown list

Select the Station type and enter the Station ID

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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus

Softphone Installation - Google Chrome

Click Install Five9 Browser Extension to go to the Google Chrome Store

Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.

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Click Run on the security prompt

Click Download and Install Five9 Softphone then launch the installer

Click Add to Chrome on the Five9 Softphone Chrome Extension page

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Finish the installation wizard until the setup is complete

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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus

Selecting Skill Groups

You will be prompted to select a Skill after signing in if your administrator has enabled this option.

Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.

Select the applicable Skill/s you would like to work on

Click View my Dashboard

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Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus

Logging out of the Agent Desktop Plus

Click on the Settings icon and select Logout

Five9 and the Five9 logo are registered trademarks of Five9 and its subsidiaries in the United States and other countries. Other marks and brands may be claimed as the property of others. The product plans,specifications, and descriptions herein are provided for information only and subject to change without notice, and are provided without warranty of any kind, express or implied. Copyright © 2014 Five9, Inc.

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Click Confirm to exitIf enabled, a Logout Reason Code may be required to exit the application.

Select a Logout Reason Code from the drop-down list

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