TRUST

July 12 2016

FIRST UPWhat do you expect from your team?What do you expect from each other?Do we meet these expectations within our

group(s)/one another?

TRUST DEFINEDSteve Denning: Ultimately the evolution of how self-organizing teams evolve into high-performance teams depends on mutual respect and trust of the members of the team.

TRUST IS… Considered as faith in others’ behavior and goodwill that

can grow or vanish due to interaction and experiences.

Lack of trust may negatively impact communication, delegation, empowerment, productivity and results.

4 elements needed in building trust:1. Honesty2. Openness3. Consistency4. Respect

SOME STATSBased on this research and the emerging climate, companies are now starting to quantify how leadership affects company performance – Focusing on TRUST

A recent Watson Wyatt study showed that high trust companies outperform low trust companies by nearly 300%!

Only 51% of employees have trust and confidence in senior management.

When trust is low, in a company or in a relationship, it places a hidden "tax" on every transaction: every communication, every interaction, every strategy, every decision is taxed, bringing speed down and sending costs up.

Ben Lichtenwalner – How the Best Leaders Build TrustStephen M. R. Covey – Now is the Time for Servant Leadership

TRUST ANTI-PATTERNS What is an anti-pattern?

A common response to a recurring problem that is usually ineffective and risks being highly counterproductive - defined by Andrew Koening

Check out the cards on the table What cards stand out for you and/or your team(s)?

TRUST BOOST PATTERNS Counteracting the anti-patterns

Check out the cards on the table What cards would counteract your anti-patterns?

TRUST GRID (TOOL) Knowing your anti-patterns and your boost patterns you

can know create a trust grid to keep visible

I as a _________ You as a ______ We as a ________

What are our values??

HOW ELSE TO WE BUILD TRUST?

SUMMARY Expectations Cost of low Trust Trust Anti-Patterns and Trust Boost Patterns Tools

THANK YOU FOR ATTENDING!