Agile Technology Governance: Customer-Focused Strategic Planning (166251156)

7/29/2019 Agile Technology Governance: Customer-Focused Strategic Planning (166251156)

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EDUCAUSEEnterprise IT Leadership Conference - 2013

Agile Technology Governance:Customer-Focused Strategic Planning

Marian Burkhart – Executive Director, Strategy and GovernanceMario Berry – Associate Vice Chancellor, Enterprise Applications



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AGENDA

1. Lone Star College System

2. Challenging Landscape

3. Governance

4. Your Culture Counts

5. Strategic Planning

6. Questions & Answers



SLIDE 4


Introduction To Lone Star

14 Locations spread across1,400 square miles

6 Colleges

2 University Centers

5 Centers

System Office & Training Center

5,600 employees

152 OTS Staff

90,000+ Students

78,000 Credit

12,250 Non-Credit

Fastest Growing – 30,000 in 5 years

Largest Higher Ed in Houston

5.6 Million Square Feet of Instructional Facilities



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Challenging Landscape

Readiness?

Mixed

Mixed

Mixed

Mixed

Agil ity

•Operating environment is changing rapidly and in unpredictableways

•Time horizons for capturing opportunities are greatly reduced

Flexibility

•Responses will require moving beyond precedent•Change will be repeated and take different forms

Strategic

•A coherent vision•Broadly understood direction•Attention to execution

Risk tolerant

•Readiness for most initiatives failing•Strategies to mitigate impact

OVUM, 2012



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Challenging Landscape

OVUM, 2012

2.4

2.7

2.7

2.9

2.9

3.2

1 1.5 2 2.5 3 3.5 4

Improve supplier relationships

Increase revenues

Regulatory compliance

Increase customer satisfaction

Cut costs

Raise efficiency

Average score (1=not an object ive to 4=top objective)

Important objectives for IT investment st rategy



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Governance

Reevaluate

Planning, Goals and Alignment

Reprioritize

Budget, Projects and Allocations

Refocus

Personnel, Processes/Procedures and Communication

Deliver Results!!!



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Governance

•CustomerEngagement &Participation

•Who, What & How

•Repeatable•Clear, Consistent

•Formal

•Leveraging ExistingProcesses

•Tailor To YourEnvironment

•Industry BestPractice

•Keeping Current•Broader DefinitionOf “Governance”

Best PracticeIdentification

Attention ToCulture

“Leadership”

Strong Focus& Decision

Making

Communicate,Communicate,Communicate



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Your Culture Counts

Confidentiality

Honesty

Safety

Truthfulness

Candor

Security

Discretion

PoliticsStructure



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Your Culture Counts

MISSION Provide exemplary

services that

promote student

success, quality

instruction,

effective

employees, and a

thriving

community.

VALUES Leadership Excellence

Agility People Speed

METRICS Efficiency Stewardship Customer Delight Service Performance Contributions

PURPOSE Serve the

informationtechnology needs

of Lone Star

College

STRATEGY Strategic Alignment

Service Excellence Innovation

Security IT Foundation

VISION TO BE THE INNOVATION & SERVICE

EXCELLENCE LEADER IN HIGHER

EDUCATION



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Strategic Planning

Engage Others

Identify Key Relationships

Collaborate On Ideas (Listen)

Coordinate Actions

Be Transparent

Build Trusted Reputation!!!

https://wiki.internet2.edu/confluence/x/QQgd

https://wiki.internet2.edu/confluence/x/QQgd



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Strategic Planning

IT Strategy

Provides vision anddirection on how OTS

supports Lone Star’smission and goals. Usedto drive investments,

decisions and activities.

IT Strategic Plan

Provides an outline of initiatives, costs, benefits,

risks and measurementsthat will be executed toachieve the IT Strategy.

Used to drive projectactivity at a high level.

IT Operations

Framework

Provides details on

managing OTS assets andoperational activities. Usedto drive management best

practices and qualityimprovement efforts.

The planning process generates a set of enterprise strategy documentsconsisting of an IT Strategy, an IT Strategic Plan and an IT Operations

Plan. The purposes of each are described below.



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Strategic Planning

Strategic Direction

• Technology is a mainconstant in an ever expanding world. ITLeaders must constantlycapture ideas,communicate, and deliver value.

OrganizationalChanges andChallenges

Technology

• Organizationaloperations andservices areconstantly moving to

keep up with internaland externalchallenges.

• Strategic Directionis moved forwardby Focused,Measured, and Aligned Act ions .



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Keys To Success

Establish a Vision (Who You Are and What You Want To Be)

Collaborate on Strategy and Governance (Get People Involved)

Gain Trust (Relationship Building and Decision-Making)

Communicate (Share in Different Ways)

Deliver Value (Identify, Measure and Report)

Maintain Awareness (Campus, Community and Industry)

Always Keep Smiling!!!



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Questions?



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Agile Technology Governance:Customer-Focused Strategic Planning

Marian Burkhart – Executive Director, Strategy and GovernanceMario Berry – Associate Vice Chancellor, Enterprise Applications

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Agile Technology Governance: Customer-Focused Strategic Planning (166251156)

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