AHE EXCHANGE 2016 Brochure

AHE Conference & Healthcare MarketplaceSeptember 22 - 28, 2016David L. Lawrence Convention CenterPittsburgh, Pennsylvania

www.ahe.org

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BRATING 30 YEAR

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CELEBRATING 30 Y

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Letter from the President

Hello Friends and Colleagues,

As environment services professionals, our mission is to ensure that all healthcare environments contribute to quality outcomes and healthy communities. Continuously educating ourselves, and our co-workers on the frontlines is the key to success. We’ll need the support of CEO’s, CFO’s, COO’s, DON’s, IP’s and every other department to move forward with our efforts. To get that support we have to continuously tell the story of what we do throughout our facilities as many times as it takes! EXCHANGE will provide you with the resources you need to bring your story to life.

I cannot stress enough the importance of you just being at EXCHANGE. The educational sessions are packed with information, ideas and engaging dialogue that truly lead to problem solving, and validation of process. The ability to network with your peers and make new lifelong allies alone is well worth the investment — but of course that's not all.

• This year we will be offering three Preconference sessions. The new Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP) is already sold out! But you can still participate in the CHESP review session or CHEST workshop (see p.5).

• PITTSBURGH IS REALLY, REALLY COOL! Everything is within walking distance. The downtown is unsurpassed, with inviting restaurants and a rich history.

• We are celebrating 30 years of AHE conferences with a night of baseball (see p. 12).

• I first saw the application of UV light at the AHE Healthcare Marketplace several years ago, once again this venue is going to be chock full of innovative tools and technologies.

• The general session speakers will recharge you, get you thinking and provide education that we cannot get anywhere else. Here’s a little nugget... if you were unable to attend last year and missed the session presented by Dr. Michael Bell of the CDC, here’s your chance because we’re bringing him back!

Friends, this is a MUST ATTEND event for you and your supervisors! True, we receive a wealth of information from AHE throughout the year, but this is THE time and place to bring it all home, and really dig deep into the important issues you and I face on a daily basis. Healthcare facilities are looking for leaders who can not only develop and share their vision for their department, but who can also think strategically and create a vision for the overall facility. Give yourself the three and half days to continue your professional development and reap the added value of face-to-face networking and idea sharing with your colleagues.

I look forward to seeing you in Pittsburgh.

Sincerely,

Gary Dolan, CHESP2016/2017 AHE President

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Highlights

* These events are wholly sponsored by exhibitors and are not endorsed by AHE. 3

Who should attend EXCHANGE?Simple. Anyone with an interest in or who has a stake in the environment of care across the

continuum of care including:

• Directors, managers, supervisors, and front-line staff in healthcare environmental services, including those employed by hospitals, rehabilitation, long-term care, and other facilities

• Professionals in healthcare support services, including risk management and facility management interested in expanding their environmental services and infection-prevention knowledge

• Nurses, infection preventionists, and other clinicians with an interest in the healthcare environment

• Contractors, vendors, and manufacturers looking to expand their environmental services knowledge

Preconference Events: If you’re interested in one of our designation programs, EXCHANGE offers CHEST, CMIP, and CHESP sessions (p. 8).

Board & Staff: Attending EXCHANGE is a great way to get to know the AHE Board & Staff, and to find out how they can be of service to you throughout the year.

Floorcare Rodeo: A demonstration of the key features and considerations in machines, tools, and processes.*

PRESENTED BY

Marketplace: Talk with the experts, participate in hands-on demonstrations, and find the right products, services, and solutions to ensure peak performance at your facility.

Lunch & Learns and Sunrise Sessions: Vendors have more to offer than what you see on the Marketplace floor. Have a bite to eat while learning from those who develop the products, and solutions that help you do your job.*

PRESENTED BY

30th Anniversary: Help us celebrate 30 years of conferences with a Monday night baseball game (p. 12), and Tuesday night cocktail reception (p. 16).

Peer Engagement: One of the greatest benefits of EXCHANGE is being able to interact with your peers. This conference offers ample time to network.

Speakers: We have dynamic speakers and thought-leaders that will inspire, challenge, and motivate you.

Pittsburgh: You’ll hear us say it over and over again — Pittsburgh is a great city that has a lot to offer with restaurants, sports, culture and nature all within walking distance.

Education: We have a robust and content rich 2016 EXCHANGE education program with a compelling line-up of topics presented by engaging speakers.

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Top Ten Reasons to Attend EXCHANGE

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Education AHE provides a challenging, comprehensive and diverse educational program that delivers a best-in-class, advanced-level learning experience for attendees. Use the icons below to help you select Learning Labs in your areas of interest.

IP INFECTION PREVENTION

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Sus SUSTAINABILITY

YOU ARE NEEDED – VOLUNTEER!Volunteering is a great opportunity to network with your peers and get to know the AHE board and staff members. Several volunteer opportunities are available which include assisting with pre-conference set up, tote-bag assembly, providing help during registration, greeting attendees and guests, moderating educational sessions and more. There is exciting work to be done and fun to be had by all. Don’t forget to sign-up to be an EXCHANGE volunteer (p. 23).

The Early Bird Catches the WormTake a look at our Schedule At-A-Glance (pp. 14 - 15). This year’s program was designed with early risers in mind. Each morning begins with a special event including Sunrise Sessions*, and a Floorcare Rodeo*.

Let’s Celebrate!30th Anniversary: We have been hosting conferences since before AHE was AHE— the first ASHES conference was held 30 years ago and we are celebrating BIG! There will be a private party at PNC Park where the Pittsburgh Pirates will be hosting the Chicago Cubs. And, we’ll have a formal cocktail reception where old friends will be able to reminisce, make new friends, and plan for the future.

Mobile AppRemember to download the EXCHANGE Mobile App to network with peers and to get the latest conference news.

* These events are wholly sponsored by exhibitors and are not endorsed by AHE.

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THE PURSUIT OF PROFESSIONAL EXCELLENCEAHE offers a variety of designation programs designed specifically for environmental services professionals in pursuit of professional excellence. There are preconference events featuring each of the following programs.

Certified Healthcare Environmental Services Professional (CHESP) The Certified Healthcare Environmental Services Professional (CHESP) designation provides both internal and external rewards. CHESPs enjoy the recognition of being among the elite in a critical field of healthcare. And CHESP is a premier credential based on a comprehensive assessment that provides distinction in an increasingly competitive marketplace.

Certified Healthcare Environmental Services Technician (CHEST) The Certified Healthcare Environmental Services Technician (CHEST) program offers a certification for environmental services frontline workers. It was established using a comprehensive nationwide job analysis of a healthcare environmental services technician’s responsibilities and defined focus groups. The program covers all aspects of a frontline worker’s typical tasks and accountabilities.

PROGRAM DEVELOPMENT MADE POSSIBLE THROUGH A RESTRICTED EDUCATIONAL GRANT FROM

Designation Programs

Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP)

This new and intensive 20-hour assessment-based certificate program will provide environmental services leaders and professionals with the requisite knowledge to meet the CMS requirements for a “trained” professional in

infection prevention and control specific to the clinical environment of care.

The Certificate of Mastery in Infection Prevention for Environmental Services Professionals (CMIP) is a robust certificate program which requires online pre-work and an in person training session, along with an optional post-session capstone project/assessment.

NEW!

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MONDAY, SEPTEMBER 26TH

7:45 AM

KEYNOTE ADDRESSNever Fly Solo

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Lt. Col. Rob “Waldo” Waldman

Lt. Col. (ret.) Rob ‘Waldo’ Waldman—The Wingman—is a professional leadership speaker and author of the New York Times and Wall Street Journal bestseller Never Fly Solo.

Waldo overcame massive claustrophobia and a fear of heights to become a highly experienced fighter pilot with over sixty-five combat missions in Iraq and Serbia. He believes the key to building a culture of trust lies with your wingmen—those in your life who help you to overcome obstacles, adapt to change, and achieve success. In business and life, you should never fly solo!

Waldo is a graduate of the U.S Air Force Academy and also holds an MBA with a focus on Organizational Behavior. An inductee into the prestigious Speaker Hall of Fame, he is also a Certified Speaking Professional (CSP).

In addition to his speaking engagements, Waldo is the founder and President of The Wingman Foundation, a 501(c)(3) whose mission is to build funds and awareness for soldiers, veterans and their families in need. He was voted one of the “Top 40 under 40” business leaders in Georgia and has been featured on Fox & Friends, CNN, MSNBC, NBC, The Harvard Business Review, Investor’s Business Daily, INC. Magazine, and Business Week.

SPONSORED BY

1:00 PM

A State of the State on HAIs from the CDC: An Environmental Perspective

IP Michael Bell, MD, Deputy Director of Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention

Michael Bell, MD, is Deputy Director of the Division of Healthcare Quality Promotion at CDC’s National Center for Emerging Zoonotic and Infectious Diseases.

An expert in drug-resistant pathogens and healthcare-associated infections, Dr. Bell’s career has focused on investigating and preventing transmission of healthcare-associated illnesses for hospital patients and staff alike as well as developing evidence-based infection control guidelines. He has been instrumental in advancing programs for prevention of antimicrobial resistance and improvements in safe medical practices.In 2005, Dr. Bell was named associate director for infection control in the Division of Healthcare Quality Promotion, becoming Deputy Director of the division in 2010.

Dr. Bell served for four years as Executive Secretary for the Healthcare Infection Control Practices Advisory Committee of the US Department of Health and HumanServices. He has authored more than 20 peer-reviewed articles and book chapters.

TUESDAY, SEPTEMBER 27TH

8:15 AM;

Role of the Environment in Disease Transmission: Will Use of “No Touch” Technologies (UV, HP) Reduce Healthcare-Associated Infections

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William Rutala, PhD, MPH, CIC, Director, Hospital Epidemiology, Occupational Health and Safety Program, University of North Carolina Hospitals

William Rutala, PhD, MPH, CIC, is Director of Hospital Epidemiology, Occupational Health and Safety Program, University of North Carolina Health Care, Chapel Hill, North Carolina and is perhaps this

nation’s foremost authority on the link between infection prevention and environmental hygiene. Dr. Rutala is a Professor for the Division of Infectious Diseases at the University of North Carolina's School of Medicine, and serves as a member of various committees at the local, state, national, and international levels. He also contributes to and serves at several professional societies including the American Society for Microbiology, Association for Professionals in Infection Control and Epidemiology and the Society of Healthcare Epidemiology of America.

Dr. Rutala has authored or contributed to more than 500 publications in the fields of infectious diseases, infection control, disinfection, sterilization, and medical waste, which includes several guidelines such as the CDC Guideline for Disinfection and Sterilization in Healthcare Facilities.

SPONSORED BY

Plenary Speakers

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WEDNESDAY, SEPTEMBER 28TH

8:15 AM

Employee Engagement – The Impact of OneL

Tamra (Tami) Minnier, RN, MSN, FACHE, University of Pennsylvania Medical Center

Tami Minnier is the Chief Quality Officer for UPMC, an integrated delivery and financing system in Pittsburgh, PA.

In her role as the Chief Quality Officer, Ms. Minnier coordinates activities of over 20 hospitals, 3,600 physicians, 2.8 million health plan enrollees, and various international clinical sites. She is also responsible for the patient experience at UPMC and is the Executive Director for the Beckwith Institute, a $15 million dollar foundation supporting innovation in care delivery and shared decision making.

Ms. Minnier’s prior position was the Vice President of Patient Care Services/Chief Nursing Officer at UPMC Shadyside, a 510-bed tertiary care hospital. She has held many hospital executive and nursing leadership positions in health care and has overseen the building of a new acute care hospital. Many of the care delivery improvements Ms. Minnier has developed and participated in have gained national and international recognition to UPMC.

She has her BSN and MSN from University of Pittsburgh and is a fellow in the American College of Healthcare Executives. She is a graduate of the Advanced Training Program at Intermountain Health Care and has been on faculty at the Institute for Healthcare Improvement. She is a board member of Joint Commission International/Joint Commission Resources where she chairs the Human Resources and Compensation Committee and is a member of the Executive Committee.

A nationally known speaker, Ms. Minnier has been published in Newsweek, The Journal of Nursing Administration, Modern Health Care, Healthcare Leaders, Reflections by Sigma Theta Tau, and many other journals. She was just appointed by Becker’s as one of the 50 top experts leading the field of patient safety and top 130 women health system leaders to know in the USA in 2015. Her proudest accomplishment is her son, Seth.

3:00 PM

Now is Your Time!L

Matthew Kelly, Founder, President, Floyd Consulting

Matthew Kelly is an internationally acclaimed speaker and bestselling author. He is also the founder and president of Floyd Consulting, a firm based on the belief that your organization can only become

the-best-version-of itself if the people in your organization are striving to become the-best-version-of themselves.

Mr. Kelly’s books have sold more than twenty million copies and have appeared on the New York Times, Wall Street Journal, USA Today, Publisher’s Weekly, and numerous other bestseller lists. His titles include The Dream Manager, The Rhythm of Life, and Off Balance.

More than four million people in fifty countries have attended Mr. Kelly’s presentations and seminars. Over the past decade, he has given over 2,500 keynote presentations at conferences and conventions for a wide variety of organizations including Fortune 500 companies, national trade associations, professional organizations, universities, churches, and nonprofits. Against the backdrop of his travel to fifty countries, millions more have been touched by his writings and appearances on radio and television programs.

Plenary Speakers

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THURSDAY - SATURDAY, SEPTEMBER 22-24TH

8:30 AM – 4:30 PM

CHEST Train-the-Trainer WorkshopIP ES HC FC L M WM TX

Healthcare environmental services technicians are a vital part of the healthcare team and their work impacts many components of the daily operation of a facility. Through AHE's certification program for frontline staff/technicians, trainers and managers will be trained on the curriculum, competencies, and proficiencies required to certify technicians. This fun, interactive, and engaging 3-day training workshop will be held at the David L. Lawrence Convention Center.*Additional registration fee required. See p. 23 for details.

PROGRAM DEVELOPMENT MADE POSSIBLE THROUGH A RESTRICTED EDUCATIONAL GRANT FROM

SUNDAY, SEPTEMBER 25TH

TEE TIME TBD

Golf

8:00 AM – 5:30 PM

Certificate of Mastery in Infection Prevention Workshop

IP ES The Certificate of Mastery in Infection Prevention and Control for Environmental Services Professionals (CMIP) is a robust certificate program which requires online pre-work and offers an optional post-conference capstone project/assessment.

This new and intensive 20-hour certificate program will provide Environmental Services leaders and professionals with the requisite knowledge to meet the CMS requirements for a “trained” professional in infection prevention and control specific to the clinical environment of care.

Three distinct phases comprise this comprehensive program which explores the most important topics in infection prevention:

• Microbiology and epidemiology• Patient and healthcare worker safety• Surveillance, risk assessment, outbreaks• Antimicrobial stewardship• Evidence-based cleaning practices and environmental

monitoring• Preventing infection during construction and emergencies.

3:00 PM – 5:00 PM

CHESP Review SessionMichael Bailey, CHESP, Master T-CHEST, Bailey Consulting Services, LLC

IP ES R L WM TX This session is for professionals who wish to review for the Certified Healthcare Environmental Services Professional (CHESP) Examination, and whose experience and education meet the CHESP Exam eligibility requirements. Serving as an overview with facilitated discussion, this session is also ideal for CHESP professionals who desire additional Continuing Professional Education (CPE) credits toward their certification renewal. Attendees should note that the CHESP Examination is a knowledge-based exam. The Review Session facilitators do not teach exam content. Rather, the facilitators provide an overview of the required CHESP competencies and address attendee questions. This session provides two Continuing Professional Education (CPE) credit hours towards CHESP renewal for all participants.

The $125 fee includes the following:• A copy of The Official CHESP Review Guide, which will be

sent to you after you register for the session• A complimentary online Self-Assessment Exam (SAE)• Two complimentary math-focused, on-demand webinars

Preconference Schedule



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1:00 PM – 7:00 PM

EXCHANGE Registration Hours

3:00 PM – 4:00 PM

Volunteer Meeting

5:00 PM – 6:00 PM

1st Time Attendee/New Member MeetingSPONSORED BY ENCOMPASS

Meet AHE leadership and staff, and build relationships with colleagues at this exciting, fast-paced and entertaining event designed to welcome new AHE members and first-time attendees. During the reception, you will get to know other first-time attendees through a fun hands-on team building exercise. You’ll also receive valuable information about member benefits and other networking opportunities.

6:00 PM – 9:00 PM

Welcome Mixer SPONSORED BY

Each year AHE opens the EXCHANGE conference with a Sunday evening welcome reception to help break the ice and set the tone for the conference. This is the perfect time to catch-up with the board of directors, the EXCHANGE planning committee, staff members, AHE members, peers, colleagues, and friends. Join us for networking, socializing, hors d’oeuvre, music, dancing and a whole lot of fun! Cash bar.


6:00 AM – 4:00 PM


6:00 AM – 9:00 AM

Coffee Service

6:00 AM – 7:00 AM

ORKIN SUNRISE SESSIONFight the Bite: Be Prepared to Prevent Pest-Borne Illness The emergence of Zika virus as a widespread public health concern exposed the reality pests are an ever-present threat for vector-borne illnesses. Mosquitoes are among the most dangerous insects, transmitting serious diseases from malaria and Dengue Fever to the recent outbreaks of Zika virus and Chikungunya virus. Join Orkin entomologist and Director of Technical Services Dr. Ron Harrison as he shares critical information about conducive conditions in your

region contributing to mosquito activity. He’ll also cover other disease-transmitting pests and how to take preventive measures around your facility to remove attractants. Fight the bite with Orkin at this year’s AHE EXCHANGE.*

PRESENTED BY

7:00 AM – 7:45 AM

EXCHANGE Opening SessionGary Dolan, CHESP, Presiding

Conference Schedule

7:45 AM – 8:45 AM

KEYNOTE ADDRESS Never Fly Solo L

Lt. Col. (Ret.) Rob “Waldo” Waldman MBA, CSP, Author, Leadership Consultant, Wingman

Flying solo in in your job? You might think so. But take a good look around. You have support staff, co-workers and managers. You have suppliers, vendors, and distributors. And you have colleagues, family and friends. In today’s super-charged, highly competitive world of rapid and constant change, those who build trust and work as a team will dodge the missiles of healthcare turbulence and win.

By committing yourself to excellence and placing trust in others, you can overcome obstacles, adapt to change, and break performance barriers during adverse times. By placing trust in your wingmen and by being a wingman to your clients, partners and co-workers, there is no business mission you can’t complete!

This keynote address is about focusing on what really matters—building high performance, trusting teams and fully serving your patients, co-workers and customers. It’s about winning with integrity in highly competitive environments through disciplined training, dedicated teamwork, and courageous leadership. Winners Never Fly Solo. We survive solo, but we win together. Walk away from this high-energy session with a plan to:• Employ loyal “Wingmen” to promote

communication, integrity, and trust• “Check-6” to develop a culture of teamwork and

mutual support• Execute a Business Game Plan to survive and WIN!• Convert fear into focus• Lead with courage and compassion

SPONSORED BY


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8:45 AM – 9:00 AM

Break

LEARNING LABS

9:00 AM – 10:15 AM

Responding to Outbreaks Involving the Clinical Environment: A New Area for Environmental Services Expertise IP

Dr. J. Hudson Garrett Jr., PhD, MSN, MPH, FNP, CSRN, CHESP, PLNC, VA-BC, Global Chief Clinical Officer for Pentax Medical

Responding to an outbreak in any healthcare setting requires knowledge of microorganisms and the environments in which they live and thrive. Environmental services professionals must be expert in the physical environments where care is provided and the interventions that are likely to impede or stop ongoing transmission. Accomplishing this requires knowledge of the organisms, the interventions, teamwork, and collaboration. During this session, examples of outbreaks involving the clinical environment will be introduced with opportunities to discuss key points in the outbreak where environmental services can maximize contribution to the process.

Own the OR—Strategies for Cleaning and Disinfecting Operating Suites IP ES

Lindsey Olmstead, Corporate Account Director, Network Services Company

How can a bundled approach to cleaning and disinfecting the entire OR (Pre-Op Holding, OR Suite, and PACU) ultimately lower the number of environmental pathogens and surgical site infections? The session will review current OR processing guidelines, highlight the most relevant microorganisms and most harmful MDROs, discuss how to determine ownership of the cleaning process, provide strategies for between-case and terminal cleaning, identify effective chemical actives outside of the basic 10-minute quat, and summarize training opportunities for environmental services staff.

Transitioning Housekeeping Services into a Best-Practice Based Environmental Services Program M

Sarah Waby, BSN, Infection Preventionist, Memorial Medical Center, Vickie Schelvan, LPN, Memorial Medical Center

This powerful success story outlines the 2-year journey of transitioning to a best-practiced based environmental services program in a rural critical access hospital. In this climate of limited resources, many of the changes were

small and inexpensive. All through the change process the goal to establish best-practice emphasized the importance of teamwork, collaboration, effective communication, and thinking outside of the box. Team members learned and earned respect for the job they do and for their role in the care and safety of every patient, visitor and staff member within the facility. Successes have been measured by the positive results of patient satisfaction surveys.

Cultural Diversity of Our Colleagues, Our Patients, and Our Communities M

Winifred Scott, PhD, Consultant and Executive Coach, Winifred E. Scott Associates; Bill Gregory, MA, Consultant, Gregory Associates

Managers today work with diverse teams and individuals. It's commonplace for environmental services departments to have four or more generations working together. Philosophies of how work is approached are different from generation to generation. Managers must be able to build relationships with each generation to engage employees and keep them productive. Managers need to understand each generation’s philosophies on work and play. For example, how does each specific generation want to be rewarded or recognized for their work? What cultures are in the workforce and how do leaders manage different cultures effectively? Language and customs are also important; managers must be able to relate to cultural behaviors. An effective manager must be adept, have emotional intelligence and work successfully with all the individuals they lead. Lastly, patient populations are becoming more diverse. We must be aware of customs, especially those related to healthcare and receiving treatment. Environmental services managers and teams play a critical role in the healing process of our diverse groups.

Bidding Successfully to Maintain your OperationM

Robert Hodnik, Project Director, University of Pittsburgh Medical Center Health Plan; Fiona Nemetz, CHESP, Director of EVS, Safety and Security, Northside Hospital, Lisa Ford, CHESP, District Manager, Sodexo

Whether you are in-house, a contracted service provider, or a little bit of both you've got many things to deal with as an environmental services leader. Keeping your job is one of them. Have you considered that successfully structuring an RFP can help you bid competitively so that you maintain control over your operation? If prepared properly the right RFP can result in just that. Don’t miss this informative and spirited discussion, which is sure to be a highlight of the conference.

10:15 AM – 10:30 AM

Break

Conference Schedule

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Conference Schedule

LEARNING LABS

10:30 AM – 11:45 PM

Small world, Tiny Organisms, Big concerns.IP

Dr. J. Hudson Garrett Jr., PhD, MSN, MPH, FNP, CSRN, CHESP, PLNC, VA-BC, Global Chief Clinical Officer for Pentax Medical

What were the lessons learned from the Ebola and Zika Virus outbreaks? How can we leverage and build from those lessons learned? Join Dr. Garrett as he discusses how hospitals have developed systems and protocols for the next unknown healthcare issue. As an added bonus, attendees will outline the evolving role of the environmental services professional in this next level of bio-response support.

Resolving Microbial Contamination of Reusable Sharps Bins in a Pharmacy Clean-Room ES

Tyler Weaver, Coordinator of Sustainability & Waste Management Programs, Children's Hospital of Philadelphia, Terry Grimmond FASM, BAgrSc, GrDpAdEd, Consultant Microbiologist, Grimmond and Associates

With healthcare associated infections under the spotlight, increasing pressure has been placed on healthcare cleaning services to validate the efficacy of their cleaning protocols. Should visual inspection be supplemented with other validation systems such as ATP or fluorescent markers? Such systems can be hampered by the absence of a definition of "clean" and the absence of accepted thresholds linked to pass-fail cleaning efficacy in standards or guidelines. This session will present a literature overview on cleaning and monitoring and, via small groups, evaluate the strengths and weaknesses of monitoring systems. With the use of photographs and ATP data, a case study will be presented of an intriguing cleaning issue that arose in a pharmacy clean-room.

Vendor Contracts; What should I ask, what should I look for? What are the performance indicators? M

Greg May, CHESP, System Director, Environmental Services, Swedish Seattle

A large part of the work of an environmental services director is purchasing. Knowing the how-to's of conducting contract negotiations can be essential. From initiating an RFP through the decision-making process, we will explore the ins-and-outs of contracting. What types of information are needed to develop a good RFP? What should be asked of the vendors during RFP processing and negotiations? What type of performance indicators should be included in

the final proposal? What are best practices in holding vendors accountable to the contract? Should pricing trump service? Get answers to these questions and more when you attend this eye-opening session on the RFP process.

Project Management for Environmental Services Leaders M

Rosalie Frank, Environmental Services Coordinator, St Peters Hospital

The need to improve performance in healthcare impacts the environmental services leadership team. Regardless of the size of the project (construction of a new building, installation of new equipment, a remodel or a process change), environmental services leadership is significantly involved. As either a project manager or a team member, you are expected to work through numerous decisions. Fewer than 40 percent of projects that organizations undertake to change their business are successful. More than 50 percent of projects experience cost overruns, and only 16 percent are completed within the desired time frame, budget or achieve the desired results. This highly educational session will share how one facility manages projects through four classic stages, using real world case studies.

Operational Impact of LEED Certification Sus PDC

Jonathan Flannery, MHSA, CHFM, FASHE, FACHE, Senior Associate Director of Advocacy, American Society for Healthcare Engineering

The US Green Building Council estimates that upwards of 40 percent of all non-residential construction projects were applying for LEED Certification, with healthcare rated the second highest across all sectors. By contrast, in 2005 only two percent of all nonresidential building starts were green. Also, current market trends suggest that building owners and managers will invest an estimated $960 billion between now and 2023 on greening their existing built infrastructure! Energy requirements are a big component of the process, however day-to-day operations also play a big role in obtaining the credits necessary to achieve the goal. This session will give an overview of the certification process, and will drill-down to how environmental services professionals are not only effected by the operations, but how they can play a key role in the design process.

11:45 AM – 1:00 PM

PDI LUNCH & LEARN*

PRESENTED BY


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2:30 PM – 5:30 PM

Healthcare Marketplace & ReceptionThe Healthcare Marketplace is the perfect opportunity to talk with the experts, participate in hands-on demonstrations, and find the right products and services to ensure peak perfor-mance at your facility. Showcasing cutting-edge technologies, innovative products and services, and new toolkits through-out the exhibit hall. Take the time to explore and learn — you’ll walk away with evidence-based solutions to inform those all-important purchasing decisions for your facility.

RECEPTION SPONSORED BY

7:05 PM

30th Anniversary Celebration @ PNC ParkWe are celebrating 30 years of AHE conferences — Join us for food, drinks and a night of baseball with two of MLB’s hottest teams. The Pittsburgh Pirates are taking on the Chicago Cubs at PNC Park. *Additional fees apply.


6:30 AM – 8:00 AM

CHESP Exam Check-In

6:30 AM – 8:00 AM

Sealed Air Diversey Care Floorcare RodeoDemonstrations of technology and best practice to improve Image, Productivity and Prevention. Tips, techniques and tools to keep floors and carpeted areas looking better longer. Create a satisfying environment of

care faster and more efficiently—with less downtime and disruption.*

PRESENTED BY

7:30 AM – 9:30 PM

Coffee Service

7:30 AM – 9:30 PM

CHESP ExaminationRegister by 8/30/16.

7:30 AM – 3:00 PM


9:30 AM – 1:00 PM

Marketplace and Lunch

Conference Schedule



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1:00 PM – 2:15 PM

GENERAL SESSIONA State of the State on HAIs from the CDC: An Environmental Perspective IP

Michael Bell, MD, Deputy Director of Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention

Back by popular demand, Dr. Bell updates the major findings on HAIs and outbreaks directly from the US Centers for Disease Control and Prevention Division of Healthcare Quality Promotion, which is responsible for the prevention of HAIs in the US as well as outbreak responses for pathogens such as Zika Virus, Ebola, CRE, Measles, and Influenza. The environmental services professional and technician play an instrumental role in not only the prevention of HAIs, but also reducing the risk for antimicrobial resistance, which is an imminent threat to the US Healthcare System. This program will arm participants with the background knowledge and tools necessary to return to their facilities and reduce the risk for HAI transmission, and engage all environmental services technicians in understanding the role of the healthcare environment in HAI transmission.

Tuesday, September 27 6:30 AM – 8:00 AM

P R E S E N T S

2016 AHE EXCHANGE

FLOOR CARER O D E O B R E A K F A S T

CORRIDORS

Day time cleaning –

satisfying, efficient,

effective

PATIENT ROOMS

Interim maintenance

to get floors

into shape fast

TOOLS

The right choices

improve results

and productivity

CARPETS

Interim maintenance

that keeps them

looking their best

Demonstrations of technology and best practice to improve

Image, Productivity and Prevention

Meeting Rooms 411 & 412David Lawrence Convention Center

Tips, techniques and tools to keep floors and carpeted areas looking better longer.

Create a satisfying environment of care faster and more efficiently - with less downtime and disruption.

Day time cleaning – safe, effective, and efficient solutions


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performance and the discharge cleaning process. Using data analysis environmental services leaders can better articulate the financial benefits of sufficient staffing for the discharge process. Attendees will review key issues that exist at any facility and do a benefits analysis utilizing bed technology as an effective tool in delivering efficient, consistent cleaning processes built around a hospital’s bed flow. Last, but not least, the session will pinpoint opportunities to strengthen relationships with Nursing Leadership as well as individual caregivers on the unit.

Cubicle Curtains: Fiscal considerations IP FS

Robert M. Hodnik, Project Director, University of Pennsylvania Medical Center Health Plan; Lynne Sehulster, PhD, M(ASCP), Health Scientist, Prevention and Response Branch Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention

In health care facilities today fiscal accountability and cost savings initiatives are of utmost importance. Value based purchasing and declining admissions are just two factors that impact operating costs. EVS managers face a daunting task when challenged with the directive to reduce operating expenses. This session will focus upon the schedule of curtain changes in healthcare facilities as a possible means of reducing costs. Many facilities change curtains after every known infection, presumably to reduce infections. However, this practice is surprisingly not evidence based.

Do No Harm IP R

Ronald Wyatt, MD, MHA, Patient Safety Officer, The Joint Commission

The Joint Commission recently appointed current medical director, Ronald Wyatt, MD, MHA, to the newly created position of patient safety officer. This new role is intended to reflect The Joint Commission's commitment to safe and high-quality health care systems, with a goal of zero patient harm. In this role, Dr. Wyatt will focus on health care quality and patient safety at both the organizational level—including patients, practitioners, staff and leadership—and the health-care system level. In addition, he will promote quality improvement and patient safety to internal and external stakeholders, and expand The Joint Commission’s role as an influencer in public policy and legislation. This session will provide an overview of this enhanced focus on patient safety and the implications for healthcare environmental services and related functions.

2:30 PM – 2:45 PM

Break

Conference Schedule

8:15 AM - 9:15 AM

GENERAL SESSIONRole of the Environment in Disease Transmission: Will Use of “No Touch” Technologies (UV, HP) Reduce Healthcare-Associated Infections IP ES

William Rutala, PhD, MPH, CIC, Director, Hospital Epidemiology, Occupational Health and Safety Program, University of North Carolina Hospitals

SPONSORED BY

LEARNING LABS

1:15 PM – 2:30 PM

Using the Thedacare A3 Process to Solve Sustainability Challenges Sus PDC

Vernon Walter, President, Mazzetti; Cindy Nuesslein, RN, MBA, FACHE, Principal, Mazzetti; Jeff Hunter, Principal, Jeff Hunter Strategy, LLC

Thedacare has long been known for its early and effective use of LEAN principles to radically improve the quality, cost, and outcomes of its work. Indeed, Thedacare has been one of the two or three LEAN icons in the healthcare world. This interactive session begins with a brief overview of the Thedacare sustainability story—a story shared by most AHE members, a story of old buildings with bad results, results only exceeded by those of the new buildings; a story of no money to invest in energy projects; a story of antiquated control systems; and story of an organization with differing incentives and rewards. Then, we will break into groups to work on an issue learning both strategies and ideas to deal with the issue, as well as techniques for applying the renowned Thedacare methods to problems faced every day.

Bed Management Technology— A Tool to Demonstrate Value M

Randy Barnes, Environmental and Linen Services, St. Charles Health System

What happens when the department is understaffed to support bed turnaround and the facility is not utilizing the bed board effectively? Data and metrics to the rescue! This session will present relevant metrics, along with a sample of the data that should be gathered to accurately measure

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THURSDAY, SEPTEMBER 22ND

8:30 AM – 12:00 PM CHEST Train-the-Trainer Workshop

12:00 PM – 12:30 PM CHEST Lunch

12:30 PM – 4:30 PM CHEST Train-the-Trainer Workshop

FRIDAY, SEPTEMBER 23RD




SATURDAY, SEPTEMBER 24TH





Tee Time TBD Golf

8:00 AM – 5:30 PM Certifi cate of Mastery in Infection Prevention for Environmental Services Professionals

1:00 PM – 7:00 PM EXCHANGE Registration Opens

3:00 PM – 4:00 PM Volunteer Meeting

3:00 PM – 5:00 PM CHESP Review Session

5:00 PM – 6:00 PM 1st Time Attendee/New Member MeetingSponsored by Encompass

6:00 PM – 9:00 PM Welcome Mixer Sponsored by Sodexo & Stericycle

Schedule At-A-Glance


6:00 AM - 7:00 AM Orkin Sunrise Session*

6:00 AM - 4:00 PM EXCHANGE Registration

6:30 AM - 9:00 AM Coff ee Service

7:00 AM - 7:45 AM EXCHANGE Opening Session

7:45 AM - 8:45 AM Keynote Address

Never Fly SoloSponsored by Kimberly-Clark

8:45 AM - 9:00 AM Break

9:00 AM - 10:15 AM Learning Labs

Responding to Outbreaks Involving the Clinical Environment: A New Area for Environmental Services Expertise

Own the OR—Strategies for Cleaning and Disinfecting Operating Suites

Transitioning Housekeeping Services into a Best-Practice Based Environmental Services Program

Cultural Diversity of Our Colleagues, Our Patients, and Our Communities

Bidding Successfully To Maintain Your Operation

10:15 AM - 10:30 AM Break

10:30 AM - 11:45 PM Learning Labs

Small world, Tiny Organisms, Big concerns.

Resolving Microbial Contamination of Reusable Sharps Bins in a Pharmacy Clean-Room

Vendor Contracts; What should I ask, what should I look for? What are the performance indicators?

Project Management for Environmental Services Leaders

Operational Impact of LEED Certifi cation

11:45 AM - 1:00 PM PDI Lunch & Learn*

1:00 PM – 2: 15 PM General Session

A State of the State on HAIs from the CDC: An Environmental Perspective

2:30 PM – 5:30 PM Healthcare Marketplace

7:05 PM 30th Anniversary Celebration @ PNC Park


15


6:30 AM – 8:00 AM Sealed Air Diversey Care Floorcare Rodeo*

6:30 AM – 7:30 AM CHESP Exam Check-In

7:30 AM – 3:00 PM EXCHANGE Registration

7:30 AM – 9:30 PM Coff ee Service

7:30 AM – 9:30 PM CHESP Examination

8:15 AM – 9:15 PM General Session

Role of the Environment in Disease Transmission: Will Use of “No Touch” Technologies (UV, HP) Reduce Healthcare-Associated InfectionsSponsored by Clorox Healthcare

9:30 AM – 1:00 PM Healthcare Marketplace & Lunch

1:15 PM – 2:30 PM Learning Labs

Using the Thedacare A3 Process to Solve Sustainability Challenges

Bed Management Technology – A Tool to Demonstrate Value

Cubicle Curtains: Fiscal considerations

Do No Harm

2:30 PM – 2:45 PM Break

2:45 PM – 4:00 PM Learning Labs

Practice What We Preach — Surface Disinfection Challenges and Solutions

Lean Management: Leader Standard Work

Hygienically Clean and Safe Healthcare Textiles: From the Accredited Laundry to the Patient

Hospital Water: Is it an overlooked source of healthcare associated infections?

5:00 PM – 6:00 PM 30th Anniversary Cocktail Reception

Schedule At-A-Glance


7:00 AM – 11:00 AM EXCHANGE Registration

7:00 AM – 9:30 AM Coff ee Service

7:00 AM – 8:00 AM CHESP Breakfast sponsored by CINTAS

7:00 AM – 8:00 AM Procter & Gamble Sunrise Session*

8:15 AM – 9:15 AM General Session

Employee Engagement—The Impact of One

9:30 AM – 10:45 AM Learning Lab

Patient Hot Zones

Creating and Sustaining a Compliant and Cost-eff ective Pharmaceutical Waste Program

Branding Me

9:30 AM – 12:30 PM Extended Lab

The DiSC Model: A Leadership Intensive

11:00 AM – 12:15 PM Learning Lab

Environmental Services and Long-Term Care, Skilled Nursing Facilities, and Other Alternate Care Settings

Pests and Pathogens—Keeping Your Facility Safe, Healthy and Clean

Can We Fix It? Yes, We Can! Building and Maintaining an Infection Prevention Practice During a Major Demolition Project

System Standardization Administration

12:15 PM – 1:30 PM Ecolab Lunch and Learn*

1:30 PM – 2:45 PM Learning Lab

Embracing New Technology: How the Internet of Things Can Improve HCAHPS Ratings

Environmental Services Staffi ng Methodologies

Addressing the Risk–Facts and Myths in Environmental Cleaning and Disinfection

Ensuring Your Laundry Provider is Compliant

3:00 PM – 4:30 PM Closing Session

Now is Your Time!


16

LEARNING LABS

2:45 PM – 4:00 PM

Practice What We Preach — Surface Disinfection Challenges and Solutions IP ES

David Koenig, PhD, Research Technical Leader, Corporate Research, Kimberly Clark Corporation

We have all been told the keys to infection prevention are proper hand washing and surface disinfection. In this session you will learn about the three key challenges we all face in delivering on what we know—behavior change and accountability; sufficient cleaning and contact time; and hand hygiene compliance. Join Dr. Koenig as he shares how all three of these come together and what best practices are out there to help us deliver on what we preach.

Lean Management: Leader Standard Work M

Kent Miller, CHEST, Director, Environmental Services, Sustainability Officer, Mercy Health Saint Mary's

Today’s healthcare leader needs to discover how to thrive... or survive in this new environment of financial, regulatory, and competitive pressures. With Lean processes success can be achieved. A Lean leader is inquisitive, keenly interested in problem-solving, a good communicator, a mentor focused on success, someone right there in the thick of things, not directing from a desk. Environmental Services leaders can be all of these though Lean. Dive into this workshop to learn more about becoming strategically minded. Hear how environmental services aligns with other departments, determine key operational metrics and create huddle boards for “quick glance” information. And of course Lean’s traditional, but still very effective components will be explored including Leader Standard Work, Pareto diagraming, Catchball, Gemba Walks, and 5S.

Hygienically Clean and Safe Healthcare Textiles: From the Accredited Laundry to the Patient

Tx IP

John Scherberger, CHESP, President, Heathcare Risk Mitigation; Lynne Sehulster, PhD, M(ASCP), Health Scientist, Prevention and Response Branch Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention

The session will delve deeply into Dr. Sehulster’s recently published study “Healthcare Laundry and Textiles in the United States: Review and Commentary on Contemporary Infection Prevention Issues” and include an overview of the laundry process. Featured , discussions include microbial inactivation associated with the laundry process, microbial inactivation via laundry additives, the epidemiology of HAIs attributed to laundered HCTs, and antimicrobial treatments and residues for HCTs. Attendees will receive sample policies and procedures that outline the steps needed to maintain HCTs as hygienically safe for the benefit of the patients. Understanding peer-reviewed medical literature, standards and guidelines, and textile information from industry publications and websites will also be a focal point of this highly informative session.

Hospital Water: Is it an overlooked source of healthcare associated infections? IP

Ruth Carrico, PhD, RN, FSHEA, CIC, Associate Professor, Division of Infectious Diseases, School of Medicine, University of Louisville

The water that enters the hospital from our municipal water systems is often overlooked as a source of healthcare associated infections until an outbreak occurs. This presentation will summarize the origins and types of microorganisms that are present in fresh, potable water and their potential to cause infection. The challenges inherent in maintaining a clean water supply in all areas of the hospital will be discussed along with prevention and control strategies.

5:00 PM – 6:00 PM

30th Anniversary Cocktail Reception


6:45 AM – 8:00 AM

Procter & Gamble Sunrise SessionFloor Care Essentials: Learn to Make More Informed Decisions About Your Floor Care Hygiene Program

This engaging session will put a new shine on a topic that is essential in every Environment of Care: Floor Care. EVS managers will learn how to make informed decisions about

Conference Schedule



HC HCAHPS

FC FLOOR CARE

L LEADERSHIP

M MANAGEMENT

WM WASTE MANAGEMENT

Tx TEXTILES

R REGULATORY


T TECHNOLOGY


Sus SUSTAINABILITY

17

when to clean versus disinfect a floor in this educational session, which will also discuss how a comprehensive floor cleaning program impacts first impressions, safety and efficiency.*

PRESENTED BY

7:00 AM – 8:00 AM

CHESP BreakfastSPONSORED BY

7:00 AM – 9:30 AM

Coffee Service

7:00 AM – 11:00 AM

patients have unique challenges associated with ensuring the entire environment is safe from cross contamination, especially the area immediately adjacent to the patient and surrounding equipment.

Creating and Sustaining a Compliant and Cost-effective Pharmaceutical Waste ProgramWM

Charlotte Smith, Senior Regulatory Advisor, PharmEcology Services, WM Sustainability Services; Monica Livingston, Senior Implementation Manager, WMSS PharmEcology Services

Get ready to explore the various decision points for designing and implementing an environmentally compliant and cost-effective pharmaceutical waste program. Considerations include operations, costs, environmental goals, expectations from our communities, and EPA, DEA, OSHA and NIOSH requirements. Then, prepare to work with your peers using a decision tree to “build” a pharmaceutical waste program where strengths, opportunities and examples will be explored. Lastly, be prepared to discuss how proposed pharmaceutical waste regulations would affect these decisions.

Branding Me L

Andrew Wagle, Recruitment Manager, Sodexo; Deborah Petrucelli, Sodexo General Manager and Director, Support Services, Rartian Bay Medical Center

This session will focus on the importance of branding yourself, the work that you do, your successes, the organization you work for and the industry you work in. Social networking is now commonplace, however many leaders fail to understand the power of its capabilities. Attend this eye-opening session and walk away with an understanding of the power of communicating, sharing and networking through various online social platforms to help you develop a game plan and strategy to fit your goals and objectives.

9:30 AM – 12:30 PM

The DiSC Model: A Leadership Intensive—Extended Lab L

Anthony Gigliotti, MHRM, PHR, RCCTM, Program Director, Talent Development, Corporate Learning & Development, University of Pennsylvania Medical Center

Organizational leaders are challenged daily with fostering and sustaining collaboration, communication, and teamwork among their employees. However, that’s easier said than done! Differences among employees create opportunities for miscommunications, skewed perceptions, conflict, and lack of trust. How can leaders create an engaging environment for their employees, while fulfilling their own personal needs and motivations?

In this workshop, you will be introduced to the DiSC model.

Conference Schedule

8:15 AM – 9:15 AM

GENERAL SESSIONEmployee Engagement—The Impact of One

L

Tamra Minnier, RN, MSN, FACHE, University of Pennsylvania Medical Center

To thrive in the rapidly changing healthcare environment, Environmental Services leaders must make employee engagement a top priority. In this session, participants will be introduced to the Quadruple Aim concept that focuses on care, health, cost, and meaning in work. Real evidence data will be presented that shows the correlation between employee engagement and positive patient outcomes. How do you build engagement of employees? Participants will walk away from this session armed with real examples of best practices that are used in healthcare facilities today.

EXCHANGE RegistrationLEARNING LABS

9:30 AM – 10:45 AM

Patient Hot Zones IP ES

Ruth Carrico, PhD, RN, FSHEA, CIC, Associate Professor, Division of Infectious Diseases, School of Medicine, University of Louisville

This session will reveal how organizations have collaboratively worked with environmental services and the clinical teams to ensure the patient "hot zone" in occupied rooms is kept clean and safe. Areas that have longer term


18

DiSC informs leaders of four distinct behavioral styles in the workplace. Individuals within each style reflect differences in how they perceive their environment; approach interpersonal relationships; respond to motivators; and react to stress.

You will have the opportunity to explore your own behavioral style by completing the DiSC assessment. Your results will outline your personal needs and motivations. You will gain insight into the similarities and differences between you and others. Through the DiSC model, you will learn to read others’ styles. Finally, you will gain techniques for building a more productive, energizing environment for all the behavioral styles on your team.

LEARNING LABS

11:00 AM – 12:15 PM

Environmental Services and Long-Term Care, Skilled Nursing Facilities, and Other Alternate Care Settings ES

Randy Vorland, CHESP, T-CHEST, Director, Environmental Services, Wheaton Franciscan Healthcare

With so many environmental services professionals now charged with maintaining the environment in the acute care setting as well as the long term care, skilled nursing, and assisted living environments, it’s time to take a good, hard look at cleaning protocols for each setting. There are many similarities in the way services are delivered in each of these care settings, but there are also some differences. Are there any impacts of NOT maintaining the environment in a way that mirrors the acute care setting? Ensuring environmental compliance in all settings is a must as patient safety and infection prevention techniques are of the utmost importance.

Pests and Pathogens—Keeping Your Facility Safe, Healthy and Clean IP ES

John Barcay, Senior Scientist, Pest Elimination Division, Ecolab Inc.; Linda Homan, Sr. Manager, Clinical and Professional Service, Ecolab Inc.

This session will review the risks of pests and the pathogens they carry to the healthcare industry, with instruction on how to recognize and mitigate their presence. Attendees will walk away with an understanding of (1) biology and behavior of pests including bed bugs, cockroaches, filth flies, and rodents; (2) pathogens and other risks associated with these pests; and (3) proactive procedures they should follow to prevent pest presence and maintain clean, healthy environments for healthcare staff and clients.

Can We Fix It? Yes, We Can! Building and Maintaining an Infection Prevention Practice During a Major Demolition Project PDC

Jenny Bender, MPH, BSN, RN, CIC, CPH, Infection Preventionist, University of Pennsylvania Medical Center, Leon Young, BS, MT(ASCP), Infection Preventionist, University of Pennsylvania Medical Center

This presentation will cover the infection prevention preparedness and surveillance related to a major demolition. The hospital is an urban 700+ bed academic facility that serves a high-risk population, including many transplant patients. The case study we will discuss involved demolishing floors four through seven of an old hospital attached to our existing facility, while keeping the (occupied) bottom floors and severing the buildings across a cut line directly adjacent to functioning operating rooms and interventional radiology.

Topics covered will include pre-construction risk assessment and specific roles that should be a part of crafting that risk assessment, the importance of multiple pre-construction risk assessment meetings as opposed to a document for a project of this size, technologies used for baseline and demolition surveillance, and the remote alert system and action protocol attached to particulate monitors stationed throughout our facility, as well as how we strategically placed these monitors and additional steps we took as a department and as an inter-disciplinary team to keep our patients safe during the project.

System Standardization Administration M

Carrie Smith, Senior Commodity Lead, University of Pennsylvania Medical Center

In today’s health care arena many hospitals are merging with larger systems. When this occurs it is important for environmental services directors to take a leading role in the realignment of operations. This session will review which aspects of operations should be standardized as well as how to present that data in a way that is meaningful to leadership.

12:15 PM – 1:30 PM

Ecolab Lunch & Learn Optimizing Process, Product, Feedback and Training: A comprehensive program to improve environmental hygiene and patient outcomes

During this Lunch & Learn, the infection preventionist from a regional hospital will describe how a multidisciplinary team was able to improve the thoroughness of cleaning, decrease discharge room turnover time, preserve costly hospital assets and, most importantly, decrease hospital-onset C. difficile by implementing a practical, evidence-based environmental hygiene program. Examples of similar results seen at other hospitals will also be shared.*

PRESENTED BY

Conference Schedule


19

LEARNING LABS

1:30 PM – 2:45 PM

Embracing New Technology: How the Internet of Things Can Improve HCAHPS Ratings

HC ES T

Jimy Baynum, Marketing Director of North America Channel Development, SCA Americas; Eileen Kennedy, Director of Environmental Services, Sodexo at University of California Irvine Health

Frequent hand washing and sanitizing in a hospital setting is essential for controlling the spread of infectious disease, especially in high-traffic areas. If a dispenser is low or out of sanitizer, more than your HCAHPS rating could be at risk. In this session, we’ll share how healthcare facilities have embraced new technology by embedding sensors in dispensers across the campus to eliminate empty dispenser complaints. We’ll demonstrate how through the connectivity of the Internet of Things (IoT), the environmental services staff is able to get real-time soap and sanitizer dispenser levels without having to check each one. The result: hand hygiene dispensers that are always stocked, regardless of any influx of patient or visitor traffic. Launching a new technology initiative is a large undertaking, and we’ll discuss the priorities of stakeholders and how they impacted the implementation of this new technology.

Environmental Services Staffing MethodologiesL M

Rock Jensen, Senior Consultant, Soriant Healthcare

Square footage is an important aspect that drives staffing, but key and critical to getting staffing levels correct is the incorporation of patient volumes (daily patient room, discharge/transfers, outpatient activity, etc.), lock-ins, unit turn-around cleaning (ED, Surgery), other non-traditional job functions that fall under environmental services management, and floor care projects. The presentation will walk attendees through the entire project and how to put it together in a practical way to assist the manager in developing staffing modules which will ensure coverage of all aspects of the environmental services scope of work within the facility and provide documentation to show validation of worked hours used and needed within the department.

Addressing the Risk—Facts and Myths in Environmental Cleaning and Disinfection IP ES

James Gautier, Senior Infection Control Practitioner, Sealed Air Corporation

Creating an environment that is safe and satisfying for patients has never been more important, yet the job just keeps getting tougher with emerging pathogens, multidrug-resistant organisms, and tighter budgets. Environmental Services teams cannot afford to spend resources on activities that don’t deliver improved outcomes. This session will focus on the evidence around cleaning and disinfection, and help participants determine what is value added versus myth, so they can focus their resources more effectively. Further, it will highlight how they can incorporate products, practice and validation to deliver continuous improvement in their facilities.

Ensuring Your Laundry Provider is CompliantGreg Gicewicz, President, Sterile Surgical Systems Tx

This session will explore the critical reasons why a healthcare laundry provider must follow the most rigorous laundry standards for patient safety and infection prevention.... It will further explore the environmental services manager’s responsibility to ensure the provider follows healthcare laundry standards. Attendees will work through the standards utilized for HLAC accreditation and discuss their importance for managers responsible for contracting outsourced laundry providers.

Conference Schedule

CLOSING SESSIONNow is Your Time! L

Matthew Kelly, Founder, President, Floyd Consulting

In this presentation, Matthew explains the powerful connection

between employees’ personal dreams and an organization’s ability to achieve goals and sustain growth. Exploring the characteristics of healthy and unhealthy organizations, he explains that leaders cannot expect to attract and retain the employees necessary to guarantee sustainable growth and profitability unless they can help those same employees move in the direction of their personal dreams and ambitions. Many things hinder us and our employees from achieving our dreams. But using an array of practical examples, Matthew illustrates the broad application of his Dream Manager concept. He demonstrates how, in different areas of our lives, we all take on the role of the Dream Manager and proves that now is the time to realize your dreams.

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Registration FeesThe full conference registration fee includes admission to all educational sessions and the Healthcare Marketplace, meals (where indicated), and entry into the Welcome Reception.

The One-Day Only registration pass includes admission to the Healthcare Marketplace and educational sessions for the specified date of attendance.

This fee does not include:Learning Lab Recordings, CHESP Review Session, CHEST Workshop, CHESP Exam, CMIP Workshop, additional guest tickets and other optional events. Non-Member RatesNon-members are required to pay the non-member rate; however, if you would like to sign up for membership at the same time as registering for EXCHANGE 2016, you may do so. All federal government employees should pay the government rate.

Registration ConfirmationAll paid registrants will be confirmed via email. It is important you indicate the correct email address on your registration. Please call Contact Customer Support: 484-751-5131 if you do not receive a confirmation email.

Registration DeadlinesRegular Rate (through July 31)

Member: $645 Non-Member: $845 Fed Govt. $575

All mailed registrations must be post marked on or before July 31, 2016 to receive the Regular Rate (please note that AHE is not responsible for checks not submitted in time for processing). Registration forms received after this date will require the Onsite Rate.

Onsite Rate (August 1 – Onsite)

Member: $745* Non-Member: $845* Fed Govt. $675

* All online or fax registrations will be processed up until start of conference.

Registrations postmarked or faxed after July 31, 2016 will require the $745 (members) and $845 (non-members) onsite registration fee. Please register early. For late and onsite registrations, AHE will make every effort to provide the complete conference packet, while supplies last.

Guest FeesWe invite you to bring a guest. Guest tickets may be purchased for the Welcome Reception, the 30th Anniversary Ballgame Celebration, and the Healthcare Marketplace (one- or two-day passes). Please refer to the conference registration form for guest fees. To keep our fees reasonable, advanced purchase is recommended and appreciated.Tickets for social events are required for all guests.

General Conference Information

Registration MethodsOnline — www.ahe.org/exchange.

By MailComplete the registration form and return by the specified postmarked dates with a check or credit card payment to:

AHE EXCHANGE 2016American Hospital Association75 Remittance Drive, Suite 1885Chicago, IL 60675-1885

Registrations using a Purchase Order (PO) MUST INCLUDE A COPY OF THE PURCHASE ORDER AND MUST INCLUDE A BILLING ADDRESS. Balances due are to be paid in full before the conference.

Official conference badge will be distributed at the conference registration desk and will be required to gain admittance to all conference and marketplace activities. Some functions may also require a ticket, which will be provided with badges or with additional payment as indicated.

Registrations received without payment WILL NOT be processed and are considered incomplete until the full payment is received. ALL registration balances due will require payment onsite before the conference.

RestrictionsDue to insurance restrictions, children under the age of 16 are not allowed in the exhibit hall under any circumstances. AHE will take photographs at the EXCHANGE 2016 and may reproduce them in AHE news, promotional or commercial advertising materials, whether in print, electronic or other media, including the AHE website.

Cancellation PolicyA 70% refund will be given if the cancellation request is received on or before July 15, 2016. Due to advance orders of conference materials, refunds will not be given after this date. No exceptions. There will be no refunds for cancellations received after July 15, 2016. No-shows are non-refundable, regardless of the reason. Cancellation requests must be received in writing.

Submit cancellations requests to:

Association for the Healthcare Environment – AHE155 N. Wacker Drive, Suite 400, Chicago, IL 60606-1725Fax: 312.422.4578 | E-mail: [email protected]

To guarantee accurate food and beverage counts and in the interest of good financial stewardship, we ask that all cancellation notifications be received in writing (fax or email) by Friday, August 14, 2016, regardless of whether a refund is to be issued.

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Program CancellationIn the unlikely event of conference cancellation due to circumstances beyond our control, AHE will refund 100 percent of registration fees paid. AHE assumes no liability for penalties on airfare tickets, deposits for hotel accommoda-tions or any other fees, charges, penalties or other inciden-tal costs that a registrant might incur due to cancellation.

SubstitutionsRegistrants unable to attend the conference may send an alternate with advanced notice. If the alternate is not an AHE member, non-member rates will apply. In the event an alternate is attending, notify AHE at 312.422.3860 or submit the request in writing to [email protected] by Thursday, September 1, 2016.

Continuing Professional Education (CPE) Credit• CHESPs participating in educational sessions can earn

up to 15 contact hours towards the three-year requirement of 45 contact hours for certification renewal.

• Attendees participating in the CHESP Review Session earn an additional 2.0 contact hours.

• Paid content is not eligible for CPE.

Americans with Disabilities Act (ADA)AHE complies with the Americans with Disabilities Act and strives to ensure that no individual with a disability is deprived of the opportunity to participate in an educational program solely by reason of that disability. AHE will attempt to provide a reasonable accommodation for an attendee with disability who requests accommodation.

Please contact [email protected] at least 21 days in advance of the program to specify your accommodation requests.

HotelThe Westin Convention Center1000 Penn Ave, Pittsburgh, PA 152221-412-281-3700Hotel Room Rate: $175 for single/double occupancy

+ taxes/feesGovernment Hotel $125 for single/double occupancy Room Rate: + taxes/fees*Government ID must be provided upon check-in to receive the government rate

Omni William Penn Hotel530 William Penn Pl., Pittsburgh, PA 152191-412-281-7100Hotel Room Rate: $169 for single/double occupancy

+ taxes/feesGovernment Hotel $125 for single/double occupancy Room Rate: + taxes/fees*Government ID must be provided upon check-in to receive the government rate

Air Travel Discounts & OffersAHE is offering special meeting discounts for attendees of the EXCHANGE meeting. Simply call (or have your travel agent call) one of our preferred airlines directly to receive these special fares.

For Delta Airlines reservations and ticketing please call Delta Meeting Network reservations at 1-800-328-1111, Monday through Friday, 7:00 AM – 7:30 PM Central Time. Refer to Meeting Code NMMCZ. You may also go to www.delta.com and input the Meeting Code into the Meeting Event code box to obtain the discounted fare and avoid any service fees.

United Airlines offers discounts off published fares of 2% – 10% based on the booking class of service. Call your travel professional or United at 800-426-1122 for reservations. Refer to Z Code ZVMR and Agreement Code: 492540. Or, save an additional 3% off by booking your own reservations at www.united.com. Choose your flight times and access your meeting discounts by inserting ZVMR492540 in the Offer Code box.

Car Rental Discounts & OffersSpecial meeting rates negotiated with Hertz are available by calling 1-800-654-2240 from within the U.S., or 405-749-4434 from outside the United States, and giving the reservationist the meeting number CV#03AB0012. You may also click on the Hertz link found on our Annual Meeting webpage.

Special meeting rates negotiated with Enterprise and National are available by calling 1-800-261-7331 from within the U.S., or enterprise.com or nationalcar.com, and supplying the meeting number K2C1074.

Special meeting rates negotiated with Avis are available by calling 1-800-633-3469 from within the U.S., or 1-800-331-1084 from outside the United States, and giving the reservationist the meeting number L461444.

Other TransportationArea Taxis: Estimated fare $40 - 50 each way Super Shuttle: Estimated fare $27 each way

General Conference Information

Important DisclaimerBe aware that you may be solicited by other companies/housing bureaus to book your hotel room or make travel arrangements for EXCHANGE 2016. Such companies are not affiliated with and are not sponsored or approved by AHE to provide travel arrangements for EXCHANGE 2016. AHE will not be responsible for any actions or omissions of such companies.

AMERICAN HOSPITAL ASSOCIATION CERTIFICATION CENTER Certified Healthcare Environmental Services Professionals (CHESP)

SPECIAL PAPER AND PENCIL EXAMINATION APPLICATIONExamination Date: Sept. 27, 2016 • Location: Pittsburgh, PA • Application Deadline: Aug. 30, 2016

Applications must be received no later than Aug. 30, 2016. On-site applications will not be accepted.

To apply for the CHESP Examination complete this application and return it with the examination fee to: AMP, AHA-CC Examination, 18000 W. 105th St., Olathe, KS 66061-7543

PHONE: 888-519-9901 • FAX: 913-895-4651

PERSONAL INFORMATION

Name (Last, First, Middle Initial) List your name as you wish to be printed on your certificate. Title and Former name if exam was taken previously designations will not be printed. under a different name.

Name of Facility/Company/Organization Title

Preferred Mailing Address (Street Address, City, State/Province, Zip/Postal Code, Country)

Preferred Telephone Number Email Address

ELIGIBILITY REQUIREMENTS

To be eligible for the CHESP Examination, a candidate must fulfill one (1) of the following education and work experience requirements. By checking a box below, a candidate certifies to the AHA-CC that he or she satisfies the eligibility requirements. Check the one (1) that applies.

Baccalaureate degree or higher from an accredited college or university plus three (3) years of environmental services experience*in a healthcare setting** of which two (2) of those years must have been in a management/supervisory/administrative role.

Associate degree or equivalent from an accredited college plus four (4) years of environmental services experience* in a healthcare setting** of which three (3) of those years must have been in a management/supervisory/administrative role.

High school diploma or equivalent plus five (5) years of environmental services experience* in a management/supervisory/administrative role in a healthcare setting**.

*Environmental services experience refers to work experience in operations related to environmental sanitation, waste management and textile management.

**Includes experience with a provider of environmental services or products to a healthcare facility (e.g., Consultants, Manufacturers, Vendors, Contract Services Providers, etc.).

APPLICATION STATUS I am applying as a new candidate. I am applying as a reapplicant. I am applying for renewal of certification.

MEMBERSHIP STATUSIf you are a current member of AHE or other AHA Personal Membership Group (PMG), you are eligible for the reduced CHESP Examination fee. Please provide your 10-digit membership number below.

For information on joining the Association for the Healthcare Environment (AHE), visit www.AHE.org. Membership must be obtained before application for examination at the reduced fee can be honored.

If you have applied for membership but have not yet received your membership number, enter “NEW” below.

Enter your Membership Number: __ __ __ __ __ __ __ __ __ __

EXAMINATION FEEPayment may be made by credit card, company check, cashier’s check or money order made payable to AMP.Indicate the type and amount of fees enclosed:

Member of AHE or other AHA Personal Membership Group: . . . .$275

Nonmember: . . . . . . . . . . . . . . . $425 Rescheduling Fee: . . . . . . . . . . . .$100

If payment is made by credit card, complete the following.

Select type of credit card being used:

VISA MasterCard American Express Discover

Credit Card Number

Expiration Date

Your Name as it Appears on the Card

SignatureRev. 3/16/20161

ATTENDEE REGISTRATION FORM

For detailed information on registration categories, please visit www.ahe.org/exchange or contact AHE at 312.422.3860 or [email protected].

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*Required Fields Attendee Information (please print clearly) AHE Member ID: *First Name: *Last Name: Credentials (RN, CHESP, etc.): *Job Title: Director Manager Supervisor Other: *Area of Responsibility: ES/Housekeeping Infection Control Patient Transport Facility Management Other *Organization: *Mailing Address: *City: *State: *Zip: *Phone: Fax: *E-mail:

Yes, I authorize AHE to share my contact information (including e-mail).

Yes, I authorize AHE to share my contact information (address and phone only). In case of an emergency, please contact: *First Name: *Last Name: *Cell Phone: Day Time Phone: Evening Phone: *Relationship: Please indicate any special needs:

I require special accommodations to participate at EXCHANGE 2016 (a staff member will contact you).

Please Specify: ______________________________________ AHE Membership Fees New Renew Membership Category

Professional Active Member - $150 PAM Individuals employed in or by healthcare-related facilities (those that provide medical or resident care). Qualifying members are those having responsibility for the care of the healthcare environment across all care settings. Active Members may serve on committees and task forces, vote and hold office in accordance with Article 7 of the AHE Bylaws.

Associate Member - $200 ASC Individuals or representatives that provide professional, technical and consulting services, sell products or services to AHE Active Members or those whose employers do not provide medical or resident care. Qualifying members include consultants, manufacturers, vendors, sellers of contracted services and others not meeting Active Member requirements. Members may serve on committees and task forces, vote, and hold office in accordance with Article 7 of the AHE Bylaws

Allied Member - $150 ALLY ALLY shall be available to non-environmental services practitioners with an interest in caring for the healthcare environment. ALLY members may serve on committees but may not vote or hold office in accordance with Article 7.

Please tell us about your participation: Yes, I am a first time attendee.

Yes, I am a new member.

Yes, I would like to volunteer at EXCHANGE 2016 (AHE Staff will contact you with more information).

Yes, I am a CHESP and will be attending the CHESP Breakfast.

Yes, I will be attending the Certified Healthcare Environmental

Services Technician Train the Trainer session. Please see next page for pricing.

I will not be attending the Certified Healthcare Environmental Services Technician Train the Trainer session, but I am interested in attending a future session (AHE Staff will contact you with more information).

Yes, I will be attending the Infection Prevention Certificate Program -for Environmental Services Leaders * Please see next page for pricing.

Group Discount Information:3 or more attendees from the same hospital or hospital system, registered at the same time — 10% discount per registration — Code: GROUP10

Discounts DO NOT apply to new or membership renewals, other fee-for-service events, tickets or pre-conference events and cannot be used with the Government rate. Discounts incorrectly applied will require a ‘balance due’ to be paid before the registration is considered complete.

Refunds cannot be issued for cancelled registrations that received group discounts. Requests to transfer group registrations should be emailed to [email protected].



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Postmarked on or before 7/31 Member Rate $645

Government Rate* $575 Non-Member Rate $845

Postmarked on or after 8/1

Member Rate: $745 Government Rate* $675 Non-Member Rate $845

Daily Conference Registration Rate –MEMBER $250/day (Includes admittance to all events on the day selected)

Monday (9/26) $250 Tuesday (9/27) $250 Wednesday (9/28) $250

Daily Conference Registration Rate – NON-MEMBER $350/day (Includes admittance to all events on the day selected)

Monday (9/26) $350 Tuesday (9/27) $350 Wednesday (9/28) $350

Exhibit Hall Only (You must be at least 16 years of age to enter the exhibit hall)

Monday (9/26) $50 Tuesday (9/27) $50

Baseball Game 324AM16 (no refunds, no exceptions)

Tuesday (9/27) $60 each quantity: _________

Registration amount enclosed:

Certified Healthcare Environmental Services Technician Train the Trainer Workshop 324AMCHEST0916

Thursday (9/22) – $950 Facility Staff, Member Saturday (9/24) $1,150 Facility Staff, Non-Member

$2,000 Consultant/Contractor, Member

$2,500 Consultant/Contractor, Non-Member

Infection Prevention Certificate of Mastery Program for Environmental Services Leaders 324AMIPC16

Sunday (9/25) $379 Member $499 Non-Member

CHESP Review Session 324AMCHESPREVIEW16 Sunday (9/25) $125 Member

$175 Non-Member Online Recordings 324EXCH2016REC

$99 Member $189 Non-Member

Guest Passes for Registered Attendees Only

Name of guest:

Guest Pass 324AM16 $75 Includes Welcome Reception, Opening Exhibits Reception, Brewed Awakenings, and Tuesday Exhibit Hall entry

A la Carte Guest Pass (No Brewed Awakenings or Exhibit Hall entry) 324AM16 Add:

Welcome Reception (9/25) $35 Opening Exhibits Reception (9/26) $35

*Please note that attendees using the Government rate must register using a .gov or .mil email address. The Government rate is not eligible for the group discount

Payment and Cancellation Policy: Payment must accompany this form. You will not be registered until payment is received. Please allow 2-3 weeks for your registration to be processed. Confirmation will be mailed within two weeks of receipt of form and payment. A 70% refund will be given if the cancellation request is received on or before July 10, 2016. Due to advance orders of conference materials, refunds will not be given after this date. No exceptions. There will be no refunds for cancellations accepted after July 10, 2016. No-shows are non-refundable, regardless of the reason. Cancellation requests must be received in writing. Submit cancellation requests to: Association for the Healthcare Environment - AHE 155 N. Wacker Drive, Suite 400 Chicago, IL 60606-1725 Fax: 312.422.4578; E-mail: [email protected] PAYMENT OPTIONS There are two (2) ways to pay for your conference registration:

1. Credit Card Payment – Register online by visiting AHE’s website at: http://www.expologic.com/clients/aha/index.cfm/login/eventKey/6B6E4326-9C0B-494F-9EA8-6425C4959BFA

2. Check/Money Order Payment (payable to AHE) – Registration form must accompany check. Please note that Check/Money Order have to be in US Funds only. Please mail check/money order with registration form to: American Hospital Association – AHE EXCHANGE 2016 75 Remittance Drive, Suite 1885 Chicago, IL 60675-1885


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9:00 AM – 10:15 AM LL1 Responding to Outbreaks Involving the Clinical Environment: A New Area for Environmental Services Expertise LL2 Own the OR – Strategies for Cleaning and Disinfecting Operating Suites LL3 Transitioning Housekeeping Services into a Best-Practice Based Environmental Services Program LL4 Cultural Diversity of Our Colleagues, Our Patients, and Our Communities LL5 Bidding Successfully To Maintain Your Operation

10:30 AM – 11:45 AM LL6 Lean Management: Leader Standard Work LL7 Resolving Microbial Contamination of Reusable Sharps Bins in a Pharmacy Clean-Room LL8 Vendor Contracts; What should I ask, what should I look for? What are the performance indicators? LL9 Project Management for Environmental Services Leaders LL10 Operational Impact of LEED Certifi cation


1:15 PM – 2:30 PM LL15 Using the Thedacare A3 Process to Solve Sustainability Challenges LL16 Bed Management Technology – A Tool to Demonstrate Value LL17 Cubicle Curtains: Fiscal considerations LL18 Do No Harm

2:45 PM – 4:00 PM LL19 Practice What We Preach – Surface Disinfection Challenges & Solutions LL20 Lean Management: Leader Standard Work LL21 Hygienically Clean and Safe Healthcare Textiles: From the Accredited Laundry to the Patient LL22 Hospital Water: Is it an overlooked source of healthcare associated infections?


9:30 AM – 10:45 PM LL23 Patient Hot Zones LL24 Creating and Sustaining a Compliant and Cost-eff ective Pharmaceutical Waste Program LL25 Branding Me

9:30 AM – 12:30 PM LL26 The DiSC Model: A Leadership Intensive

11:00 AM – 12:15 PM LL27 Environmental Services and Long-Term Care, Skilled Nursing Facilities, and Other Alternate Care Settings LL28 Pests and Pathogens – Keeping Your Facility Safe, Healthy and Clean LL29 Can We Fix It? Yes, We Can! Building and Maintaining an Infection Prevention Practice During a Major

Demolition Project LL30 System Standardization Administration

1:30 PM – 2:45 PM LL31 Embracing New Technology: How the Internet of Things Can Improve HCAHPS Ratings LL32 Environmental Services Staffi ng Methodologies LL33 Addressing the Risk – Facts and Myths in Environmental Cleaning and Disinfection LL34 Ensuring Your Laundry Provider is Compliant

Learning Lab Registration Form

26

Join AHE in an ongoing effort to redefine how the broader healthcare community recognizes environmental services professionals and their teams, but more importantly how environmental services views themselves.

Healthcare Environmental Services Professionals

TAKE THE PLEDGE Link the contribution of environmental services to overall quality of care

Eliminate the use of titles such as housekeeper, janitor, and custodian in the hopes of better defining our members’ areas of expertise and the role of their teams in healthcare

Become your own best advocate when seated at the table in policy or other critical discussions

Advocate for continued education and professional development support to align the job with the requisite competencies needed

Fill out the pledge form below.

CertifiCate of PartiCiPationTHIS DOCUMENT CERTIFIES THAT

Has Taken the AHE“WE ARE Environmental Services” Pledge

Patti Costello, exeCutive DireCtor

assoCiation for the healthCare environment

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Dear _________________________:

I would like to attend EXCHANGE 2016 (the Association for the Healthcare Environment’s annual conference) to advance my

own professional development, and advance our environmental services department by learning from and sharing with my

peers. EXCHANGE is an annual educational event, attended by over 500 professionals with an interest in caring for the

healthcare environment. This educational event brings together environmental services, infection preventionists, facility

managers, textile, design and many other healthcare professionals to lead change in the field of environmental services,

including surface disinfection, environmental hygiene and infection prevention.

The speakers are thought-leaders in the field of environmental services, who apply best practices and innovative

approaches within their sessions’ content. The opportunity to network with individuals who have faced similar challenges

and make valuable business connections is an immeasurable value.

I will bring back best practices and information on: new trends, products, and services to our facility. The conference takes

place Sunday, September 25 through Wednesday, September 28, 2016 in Pittsburgh, PA.

After reviewing the educational platform on the conference website, I have identified learning labs specifically related

to my department’s charges and the needs of our facility. I plan to attend sessions that offer information on _____________

____________________________________________ which would help me to _____________________________________.

I am requesting _________________________ assistance with the registration fee, travel and housing expenses incurred

during the conference. The EXCHANGE 2016 offers a great return on investment for the both of us, and I have outlined the

cost to attend below:

$__________ Airfare

$__________ Hotel: $175 per night at the Westin, plus tax or $169 per night at the Omni

(For the full conference, assume a 3 night hotel stay)

$__________ Meals

$__________ Conference Registration Fee

$__________ Total Costs

Upon my return, I will submit a report to our organization that will include a brief summary, major takeaway concepts, or

tips and action items from each of the sessions that I attended during the conference. In addition, I can provide a brief

presentation or facilitate topical discussions with departmental colleagues.

I would be happy to answer any additional questions you may have, or you may visit www.ahe.org. The opportunity for me

to develop relationships in the industry and grow my knowledge in Environmental Services is an investment that will result

in growth for the organization. I appreciate your consideration.

Sincerely,

______________________________

Justification Letter

155 N. Wacker Drive, Suite 400Chicago, IL 60606-1725

EXCHANGE CONFERENCE SPONSORSPLATINUMDIAMOND

GOLD SILVER RECOGNITION AWARDS

AF&S Products and Services, IncEncompassCINTASClorox Healthcare

SodexoStericycle

AHE gratefully acknowledges the companies listed below for their generous support.

STRATEGIC SPONSORS

CORPORATE CHAMPION

PINNACLE

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