AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

AFYA, Inc.─ Achieving Excellence Through Service ─

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

About AFYA

AFYA means “health” in Swahili

Corporate mission: eliminating health disparities and improving access to care

22 years of experience providing services to 8 of the 11 HHS operating divisions, other Federal agencies, private sector firms, and non-profits– AHRQ is one of AFYA’s longest

standing clients (10 years)

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

AFYA’s Structure

Analytical and Technical Services

Division (ATSD)

Publications Production

Center (PPC)

Information Support Services Division (ISSD)

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

Corporate Qualifications

AFYA

Specializes in cultural competency

Uses technical approaches that draw upon our knowledge of key programmatic directives such as the National Standards for Culturally and Linguistically Appropriate Services

Has demonstrated the ability to perform on multiple, concurrent tasks and to initiate work quickly

AFYA’s ISSD and PPC Provides meeting planning support

(small and large scale; in-person and virtual)

Plans and supports events in support of research (interviews, focus groups, etc.)

Provides graphic design and report development services

Provides technical and copyediting support

Creates Section 508-compliant Web designs

AFYA’s ATSD Initiates stakeholder engagement Identifies and recruits study

populations Develops instruments and obtains

PRA and OMB clearance Conducts literature reviews and

environmental scans Conducts formative research and

summative/impact evaluations Conducts quantitative and qualitative

research and analyses Develops tools and curricula Provides health communications

services Provides training and technical

assistance Conducts strategic planning and

SWOT analyses Conducts performance measurement

and ensures compliance with the GPRA

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

AFYA’s Expertise

Self-management SupportAffordable Care Act

Patient-Centered Medical Homes

Multiple Chronic Conditions and

HHS Strategic FrameworkMental Health Disparities

Mental Illness

Tobacco Cessation

Women’s Health

Adolescents & YoungAdults

Cultural Competency

Health Literacy

Clinical Practice Guidelines

Disease Prevention

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

AFYA’s KT-IDIQ Partners AcademyHealth – a nationally-known health services and

policy research organization; a long-time supporter of AHRQ

ICF International (ICFI) – an international professional services and technology firm; a long-time AFYA partner

John Snow International (JSI) – a national leader in the use of mobile technology for health (mHealth) to increase access to care

Ketchum, Inc. – an award-winning marketing firm The Lewin Group – a national leader in health policy

analysis

Newest Partner: Professional Services Education Group – a full service,

accredited medical education company with extensive e-learning and multimedia capabilities

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

Management CapabilitiesProject Management

Use of management tools that help ensure effective resource allocation (e.g., Microsoft Project, WBSs, SharePoint)

Development of detailed schedules and project work plans

Ability to perform on multiple, concurrent tasks and to initiate work quickly

Effective subcontractor and consultant management

Controlling Mechanisms

Step 1Receipt of Task Order Request

Step 2Analyze the Task Order Statement of Work and

Conceptualize the Approach

Step 3Prepare a Draft Work

Plan and Budget

Step 4Revise Task Order Plan and Budget

Step 5Implement Work on

the Task Order

Step 6Initiate Task Order

Transition and Close-Out

Fiscal controls: AFYA uses Deltek, an internal, automated fiscal control system that tracks expenses at both the project and individual task level

Project reporting: monthly progress reports, management meetings, financial reports, and annual contract reports (or others as required)

Project management: AFYA’s project performance management and monitoring approach starts bylinking key elements ofthe project—scope, schedule, and budget—to provide an integrated baseline against which performance is monitored and changes managed

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

Our MethodologyAFYA’s Evaluation and Research Study Framework*

*Adapted from the Centers for Disease Control and Prevention (CDC) framework for program evaluation in public health. MMWR Recomm Rep. 1999 Sep 17;48(RR-11):1-40

Step 1: Engage

Stakeholders

Step 2: Describe the

Program/Collect Information

Step 3: Form, Convene,

and Support Advisory Panel

Step 4: Develop the

Evaluation Design

Step 5:Collect and Analyze Data

Step 6:Summarize Data and Key Findings

Step 7:Disseminate Findings and

Lessons Learned

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

Our Work for AHRQ Educating the Educator about PCOR

and Shared Decisionmaking [AFYA/AcademyHealth/Lewin/Ketchum]

Support to Update AHRQ Strategic Plan [AFYA/JSI]

Evaluation of the NGC [AFYA/Lewin]

Conducting Measurement Activities in Support of AHRQ Portfolios [AFYA/ICFI]

Pharmaceutical Outcomes Measures Evaluation [AFYA/ICF]

Support To Convene Expert Panel and To Develop an Approach to Deriving Composite Measures of Preventive Clinical Service Quality for Older Adults [AFYA]

Case Studies of Patient Safety Projects at Implementation Phase [AFYA]

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

Our Work for HHS• OASH: HHS Evaluation of the

Implementation of Multiple Chronic Conditions (MCC) — A Strategic Framework [AFYA/Mongan Institute for Health Policy]

• SAMHSA: Eliminating Mental Health Disparities [AFYA]

• CDC: Partnership Development Training - Injury Prevention Training Modules [AFYA/ICF]

• OWH: Environmental Scan of Current Girl/Adolescent Activities for the Development of a National Girl/Adolescent Health and Wellness Initiative [AFYA/ICF]

• ALA-DC: Evaluation of the District of Columbia Tobacco-Free Families Campaign (DCTFF) [AFYA]

• SAMHSA: Technical Assistance and Training for Grassroots Faith and Community-Based Organizations [AFYA]

• SAMHSA: Racial and Ethnic-Specific Knowledge Exchange and Dissemination [AFYA]

AHRQKT-IDIQ | Agency for Healthcare Research and Quality Knowledge Transfer Indefinite Delivery Indefinite Quantity

AFYA Advantage Use a broad range of methodological approaches to help advance policy

agendas and programs that promote health care quality and safety

Have extensive relationships and connections with experts, professional organizations, health care payers and providers, and others in both the public and private sectors

Use state-of-the-art technology to engage diverse stakeholders

Use efficient, cost-effective strategies to successfully gather information to support policy and program initiatives at little cost to our clients

Have a history of successfully supporting AHRQ, which has resulted in a detailed understanding of AHRQ’s organizational structure, research portfolios, priorities, and role in improving health care quality

Effective partnerships with a team of organizations to address AHRQ’s varied needs

Apply tested management approaches to deliver the highest quality work on-time and within budget