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AI BASED CHATBOT SOLUTIONS Microsoft Gold Partner
AI BASED CHATBOT SOLUTIONS
Microsoft Gold Partner
TIME IS
What if ( )
we could eliminate tedious tasks &
create time to do something
extraordinary instead?
“Which is why at Guid.New we
use cutting-edge technology
to build great solutions to free
people from boring work!”
Guid.New GmbH
// 2016 - founded in Graz (no garage!)
// Owner managed business
// 2 locations (Graz & Minsk)
// 20+ employees
3 MAIN AREAS OF BUSINESS
// AI based chatbot solutions
// Agile software factory
// Lean startup factory
// Expert consulting
Who we are I Ask. Think. Develop.
Our clients
MESSENGERWHATS APP
SKYPESLACKALEXA
GOOGLE ASS.SIRI
…
OPTIONAL SERVICES BACKENDSYSTEMS
CHATBOTUSER
Speech-to-text; image recognition, …
StandardSoftware
Databases
CRM
Contact CenterDialogs, actions, business logic for handling user requests
ARTIFICIAL INTELLIGENCE
Natural language processing
Our chatbot solution
Process automation I Porters Value Chain
HR &LEGAL BOTS
PRODUCT &SALES BOTS
OTHER BOTS
SUPPORT &FAQ BOTS
HR BOT case study I thyssenkrupp
thyssenkrupp Facts & Figures
// DAX company I 160.000 employees
// Awarded #1 at Potentialpark global ranking
Digital Talent Communication (March 2019)
CHATBOT KEY CAPABILITIES
// Winner HR Chatbot Challenge 2018
// Recruiting Bot (EN/GER)
// Small talk & jokes
// Autolearning
// Feedback & de-escalation
// Based on Microsoft Cognitive Services
RECRUITING BOT case study I epunkt
https://www.youtube.com/watch?v=D9lXZxGoecA
VIRTUAL INSTORE SALES ASSISTANT BOT case study I DETEGO
// Smart and friendly instore sales assistant
// Consumers get real time information on article
availability
// DETEGA notifies your store staff to bring the
requested article to the consumer
// Our chatbot brings the online experience into
your store
// Consumer can browse through recommended items
which are actually available in your store
BOT implementation approach
// Several major bot implementations so far. Hands on
experience with the major AI platforms.
// Bot-specific service offering including consulting,
Implementation, POC, integration, ongoing support and
maintenance.
// Since we are also “normal” SW company, we can handle
tricky SW integrations with legacy systems.
// Pre-Qualification
Requirements
Concept and offer
PoC
Enhanced scope
Go Live
Software solutions
// Flexible partner - going the extra mile
// Proven SW project track record
// Agile SCRUM approach
// Nearshore Dev Team in Minsk
// Microsoft Gold Partner Appl. Dev.
// Microsoft Azure DevOps
// Hosting Microsoft Developer User Group Graz
