AIBUMA CONFERENCE2012 EMBARCING THE

CHANGING FACE AND PACE IN BUSINESS AND MANAGEMNT

Richard L. Lesiyampe, HSC

Chief Executive Officer

Kenyatta National Hospital

SESSION OVERVIEWThe heart of changeFiring up people during change

Leadership in changeDimensions of changeEmployee Wellness

Change Quote

“it is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change”

Charles Darwin

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

The story of the eagle…

The eagle has the longest life-span of its’ species

But to reach this age, the eagle must make a hard decision

It can live up to 70 years

Its’ long and flexible talons can no longer grab prey which serves as food

In its’ 40’s

Its’ long and sharp beak becomes bent

Its’ old-aged and heavy wings, due to their thick feathers, become stuck to its’ chest and make it difficult to fly

Then, the eagle is left with only two options: die or go through a painful process of change

which lasts 150 days.

The process requires that the eagle fly to a mountain top and sit on its’ nest

There the eagle knocks its’ beak against a rock until it plucks it out

After plucking it out, the eagle will wait for a new beak to grow back and then it

will pluck out its’ talons

When its’ new talons grow back, the eagle starts plucking its’ old-aged

feathers

30 more years

And after five months, the eagle takes its’ famous flight of rebirth and lives

for ...

Many times, in order to survive and succeed

we have to start a change process

Why is change needed?

BECOMING THE BEST IS TO EMBRACE CHANGE NOW

To become the best organization, we sometimes need to get rid of old memories, habits and other

past traditions.

Only freed from past burdens, can we take advantage of the valuable outcomes from...

Why the storySt Francis of Assisi – Start by doing what is

necessary, then do what is possible and you will soon find yourself doing the impossible.

If you always do what you have always done, you will always get what you always got.

To survive in the ever competitive business environment we have to behave like the eagle – re engineer ourselves in the way we carry our business. The customers will keep on adjusting the bar of performance from us as service providers.

The Heart of change◦It is not strategy, not systems, not culture. These elements and many others can be very important, but

◦ the core issue at hand is people - what people do, smell, think, feel, values and the outcomes of people behaviour that will determine the success of an organsation.

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

See-- -feel - -change

Heart of change contd..How to Change behavior.

◦ … giving people analysis to influence their thoughts than helping them to see truth to influence their feelings.

◦Both thinking and feeling are essential, and both are found in successful organizations, but the heart of change is in the emotions.

The flow of see-feel-change is more powerful than that of analysis-think-change. The future belongs to those who believe in the beauty of their dreams

Eleanor Roosevelt

See-- -feel - -change

The Heart of Change The secret of success is not what you were taught in school, not academic excellence, not a business school degree, not even technical know-how or years of experience but how you deal with our emotions in the work place.

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

The Heart of change contd ..

What distinguishes star performers from mediocrity is emotional management. Emotional management is a set of skills that anyone can acquire for change to occurr.

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

Farsightedness – Create the future

Align your life with your biggest dreams

Keep glancing aheadHope irrationallyDie young as late as possibleChampion lost causesKnow how to get gone

Todays actions The future PossibilitiesThe Past’s Lessons

RemembranceCurrent reality

Desired Results

Firing up people to create successPeople are NOT the most important

resource. It is the right people.People are the most difficult

resource to manage, unpredictable and emotional.

Touching the right button makes the difference

Inspiring and motivating Focus on soft issues

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

Ignite fire in the soul

Celebrate successPerformance outcomesRecognitionAppreciationRespectRewardsChange titles

FIRING ORDER

Cleanliness, Order and Discipline

Systems, Procedures

Attitude, Mindset

and Culture

Firing Order Contd…Gemba Kaizen and KaiKaku5 K’s Kuchagua KupangaKusafishaKufudisha Kudumisha

LEADERSHIP IN CHANGE

Humility and professionalismVisible and visionary Sharing the visionFeel, see and changeTrusted leadershipCreating a teamValue people

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

INVERTED PYRAMID

CORE FUNCTIONS

SUPPORT FUNCTIONS

CEO

CONNECT WITH THE VISIONInternalize the visionRelate to personal valuesConnect to their egosRally the team to the vision

Clarity of vision

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

Dimensions of change

Today’s favored strategies and best practices can easily become tomorrows failures of imagination if leaders do not adapt to new theories.

See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

Dimensions contd..It’s is important for a company’s values, mission and philosophy to align with its strategies, which then must align with performance metrics and leadership approaches.

Excellent execution.See-- -feel - -change

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

Employee Wellness

Wellness is about …

Crocodile or Rhino Philosophy

A congregation of crocodiles

A crash of rhinosThe theory of satisfyingLook deeply inside the box

The future belongs to those who believe in the beauty of their dreams Eleanor Roosevelt

See-- -feel - -change

End

THANK YOU