Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

AIM (plan)

• AIM #1 Reduce waiting time from

6 hours to 3 hours.

(October to March)

• AIM #2 Increase retention in the first

30 days by 10%

(April to September)

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

CHANGE (do)

• AIM #1– Completed walkthrough– Measured Satisfaction– Effectiveness of tracking form– Implemented Orientation Video

• AIM #2– Completed Walkthrough– Introductions during Orientation– Phone call and face to face contact first 72 hours.– Implemented Methadone 411 group

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

RESULTS (study)

0 1 2 3 4 5 6

HOURS

Baseline

Nov. 2009

Dec. 2009

Jan. 2010

Feb. 2010

Mar. 2010

Percentage of Clients who leave within 30 days of admission

Waiting Time: Intake to Dose

Average: 4 hours, 20 min.

4

11

24

16

34

2625

0

5

10

15

20

25

30

35

%

Baseline April May June July August Sept

AVG Intakes = 26

6 of 23

8 of 23

4 of 25

7 of 29

2 of 18 1of

23

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

NEXT STEPS (act)

• AIM #1– Continue to monitor– Continue with Road to Recovery Form– Orientation Video– Methadone IDs

• AIM #2– Interventions by counselor– Methadone 411 group– Focus on the Fly

SPECIAL INVITATIONTo attend

METHADONE 411For all New Intakes

Tuesday Mornings 7:30 a.m.Facilitated by Shelia Gordon,

Head NurseFor a better understanding of Methadone

About Methadone

Reduce Waiting & No-Shows Increase Admissions & Continuation www.NIATx.net

IMPACT (business case, lessons learned)

• AIM #1– Increased intakes increased revenue– Client’s satisfaction confirmed friendly staff and

empowered consumers– Front loading forms

• AIM #2– Increase retention increased revenue– Early engagement– Early education