Aims of the class (ciljevi časa)

• Unit 6: Retailing (šesta lekcija: maloprodaja), First Insights into Business (Longman), str. 56

• The, an, Ø - određeni i neodređeni članovi; izostavljanje člana

• Relative clauses - relativne klauze • Business Communication: Telephoning

SUPERMARKET

RETAIL OUTLET

CONSUMER

mail-order catalogues

WHOLESALER

MANUFACTURER

Listening to the Key vocabulary. Track 39. Unit 6. Retailing

RETAILING

SERVICES RETAILER

MARGIN

DEPARTMENT STORE

Internet TV shopping channels

Key vocabulary cloze.

• Retailing is the provision of goods or _____________ to the customer. _____________ buy goods directly from the _____________ or from a _____________ (the middleman), and make their income from the ____________________, or difference, between the price they pay for the goods and the price they sell the goods at to the _____________.

• A ____________________ is the place where customers can purchase goods, for example a supermarket or a _________________.

• Nowadays, many customers are shopping from home: shopping by the ____________________, TV shopping channels or mail-order catalogues is becoming very popular.

servicesRetailers

manufacturer wholesalermargin

consumerretail outlet

department store

Internet

• Fill in the gaps with the words given in box below. retail outlet; wholesaler; consumer; margin; department store; Internet; services; retailers; manufacturer

First Insights into Business (Longman), str. 56

Retail outlets and direct selling methods

• chain stores• e-commerce• hypermarkets

• mail order companies• warehouses• cold calling• door-to-door selling• telesales staff

• retail outlets owned by the same company and trading under the same name.

• telephoning someone who is not expecting your call but whom you think might buy your product.

• going from one house to another, knocking on doors.

• selling over the Internet.• large out-of-town stores selling a huge

range of goods.• personnel who sell by telephone.• large buildings full of goods. • companies which specialize in selling

goods through a catalogue.

• Match the types of retail outlet and selling methods with the correct definition.

Cross-cultural comparison

• In 2011, British people spent £68.2 billion buying goods through The Internet.

• Discuss these questions.1. Do people in Serbia shop from home? 2. What effect does home shopping have on shops? 3. Give one advantage and one disadvantage of shopping on the

Internet.

Vocabulary: Containers

Answers to Containers

Containers – gap fill

bottle jar*

tin (*"Jar Of Hearts„ + metaphors by Christina Perri)

packetjug

carton box

can tube

tub

Countable & uncountable nouns revisited

• We have already done Task No. 14 (countable & uncountable nouns) in your books Engleski poslovni jezik.

• As a quick reminder, which of these nouns are countable and which are uncountable: shop, computer, product; information, advice, shopping?

• shop, computer, product (countable nouns=brojive imenice)• information, advice, shopping (uncountable nouns=nebrojive imenice)• Are the sentences correct? a. An information in your file is correct. b. A piece of information is considered valueless if, after receiving it, things remain

unchanged.c. Information is a precious commodity in our computerized world.d. The information in your files is correct.• The correct sentences are b. c. d. • Uncountable nouns never take the indefinite article (a or an). Uz nebrojive imenice

nikada ne stoje neodređeni članovi (a, an).

Definite, indefinite, zero articles

• Teorija o određenim i neodređenim članovima; izostavljanje člana, str. 20-21, knjiga Engleski poslovni jezik

• the definite article (the), • the indefinite article (a or an), • the zero article (when we don't use a, an or the).

• ____ first; ____ north; ____ rich, ____ poor; ____ most expensive;• ____ headline from ____ Wall Street Journal says it all: ‘Use More Expressive Words!’;

____ New York Times; • “TWO decades ago the area south of ____ River Thames in ____ London, mostly full of

warehouses and offices, was a quiet patch.”• ____ week = per week • ____ UK, ____ EU; • „What ____ wonderful world!“, …such ____ nice person• I am ____ university /junɪvərsəti/professor. She is ____ economist.• at ____ office, on ____ foot; to have ____ dinner• ____ Time is money.

the the the the the The the

The

aa

The The a

Ø ØØ

anØ

a

the Ø

Ubacite član a, an, the ili Ø na odgovarajuća mesta u rečenicama.

• Engleski poslovni jezik, zad. 52, str. 86-87I am from Winchester, Hampshire. Winchester is

___ city in ___ United Kingdom. I live in ___ town called ___ Taunton which is on ___ River Tone. I live in ___ house in ___ quiet street in the countryside. ___ street is called "Hudson Street" and ___ house is old - more than 100 years old! I am ___ English lecturer at ___ college near ___ centre of ___ town. I like ___ books, music and ___ taking photographs. I usually have ___ lunch at college. I usually go ___ home by ___ car. We have all kinds of food in ___ England. I like ___ Polish food very much. Sometimes, I go to ___ Polish restaurant in Bath. ___ restaurant is called "Magda's". ___ Polish food is delicious!

a a

the Ø the

a aThe the

ana the the

Ø ØØ Ø

Ø ØØ

Ø

a The

Relative clauses (relativne klauze) Teorija o relativnim zamenicama (relative pronouns), str. 19-20

Engleski poslovni jezik

Defining relative clauses (also called restrictive relative clauses) give detailed information defining a general term or expression. Defining relative clauses are not put in commas.

Defining relative clauses are often used in definitions.A seaman is someone who works on a ship.Your colleague (who/whom) we met yesterday is very nice.

Non-defining relative clauses (also called non-restrictive relative clauses) give additional information on something, but do not define it.

Non-defining relative clauses are put in commas. In non-defining relative clauses, who/which cannot be replaced with that.Jim, who/whom we met yesterday, is very nice.

zad. 85, str. 102, Engleski poslovni jezik

PRACTICE: Defining vs. Non-Defining Relative Clauses zad. 85, str. 102, Engleski poslovni jezik

1. ...THE GIRL WHO SPOKE...2. ...THE BOOK (THAT / WHICH) YOU WANT ME TO READ.3. ...THE HOTEL WHICH /THAT WE STAYED IN WAS VERY EXPENSIVE or WE

STAYED IN A HOTEL WHICH WAS VERY EXPENSIVE 4. ... I RENT A HOUSE WHICH IS VERY SMALL... or THE HOUSE THAT I

RENT/WHICH I RENT IS VERY SMALL5. THE CAR,WHICH WAS STOLEN, / THAT WAS STOLEN WAS A BMW. 6. THE MAN, WHO SMOKED FORTY CIGARETTES A DAY, DIED OF A HEART

ATTACK or THE MAN WHO DIED OF A HEART ATTACK SMOKED FORTY CIGARETTES A DAY.

7. …THE BUILDING WHERE I WORK.8. ...THE BOY WHOSE MOTHER WORKS IN THE POST OFFICE.9. THE BUSINESSMAN (WHOM) I SAW LAST NIGHT WAS VERY RICH. THE

BUSINESSMAN (WHO) I SAW LAST NIGHT WAS VERY RICH. THE BUSINESSMAN (THAT) I SAW LAST NIGHT WAS VERY RICH.

10. WHOSE OWNER IS FRENCH.

zad. 86, str. 103, Engleski poslovni jezik

PRACTICE: Non-defining Relative Clauses zad. 86, str. 103, Engleski poslovni jezik

1. ...,WHICH IS DUE EAST OF MADRID,...2. ....WHO IS LIVING IN THAILAND NOW,...3. ...,WHO(M) I DON’T LIKE VERY MUCH,...4. ...,THE FLACA PUB WHERE I MET MY GIRLFRIEND,...5. ...,WHO IS A BUS DRIVER,...6. ...,WHOSE BEACHES ARE WONDERFUL,...7. ... THE SCHOOL, WHICH HAS ABOUT 800 STUDENTS, WAS

BUILT IN 1907.8. ...,WHICH IS FACING CORRUPTION CHARGES,...9. THE PLAZA RODONDA,WHERE THEY HOLD A MARKET

EVERY SUNDAY, IS NEAR THE CATHEDRAL.10. ...,WHOSE MOTHER IS MAYORESS OF THIS TOWN,...

Business Communication: Telephoning

R

R

R

R

C

C

CC

Business Communication: Telephoning

Is Galina there, please? Can I take a message? Can she call me

back? Can I have a contact number?

So that’s 0747 58360?

Business Communication: Telephoning

Could I speak to?

I’m sorry, but she’s

Could I leave a message

Can she call me backIs that right

I’ll give her your message

Thank you for your attention & see you next class!