AIR ASIA FLIGHT OPERATIONS IN FLIGHT DISPATCH
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Flight Operations in Flight Dispatch
GROUP ASSIGNMENT
COMPUTING AND IT IN WORKPLACE (CITW)
CT006-3-1-L-CITW
INTAKE CODE: UC1F1203IT
DATE ASSIGNED: Week 2
DUE DATE: 23 JULY 2012
MEMBERS’ NAMES: HUSSEIN SAID SEIF AL-WAHAIBI
JEFFREY BOEY
IBRAHIM ANWAR
AIR ASIA FLIGHT OPERATIONS IN FLIGHT DISPATCH
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Table of Contents Abstract ................................................................................................................................................... 5
Introduction ............................................................................................................................................. 6
Air Asia ............................................................................................................................................... 6
Flight Dispatch .................................................................................................................................... 6
Functionality ........................................................................................................................................... 7
Advantages of Flight dispatch system .................................................................................................... 8
1. Scheduled Airline operations. ..................................................................................................... 8
2. Flight Planning. ............................................................................................................................ 8
3. Economic Planning ..................................................................................................................... 8
4. Flight Safety................................................................................................................................. 8
Disadvantages of Flight Dispatch System .............................................................................................. 9
The daily plan is never flown completely as expected ....................................................................... 9
Impacts of Flight Dispatch System ......................................................................................................... 9
Minimisation of Delays ....................................................................................................................... 9
Minimisation of schedule disruption................................................................................................... 9
Safe Flights ....................................................................................................................................... 10
Security Issues: ..................................................................................................................................... 11
Viruses, worms and Trojan Horses ............................................................................................... 11
Denial of Service attack ................................................................................................................ 12
System Failure .............................................................................................................................. 12
System Protection. ............................................................................................................................ 12
Anti-virus software ....................................................................................................................... 12
Creating a Recovery Disk ............................................................................................................. 12
Files Back-up ................................................................................................................................ 12
Message encryption ...................................................................................................................... 13
Human Computer Interaction (HCI) ..................................................................................................... 14
Human Computer Interaction (HCI) in AirAsia’s Flight Operation System .................................... 14
Health Concern from Human Computer Interaction (HCI) .......................................................... 14
Ergonomics ................................................................................................................................... 15
Internet Applications ............................................................................................................................. 17
Conclusion ............................................................................................................................................ 19
References ............................................................................................................................................. 20
AIR ASIA FLIGHT OPERATIONS IN FLIGHT DISPATCH
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Assessment Criteria
(100%)
Marks
Allocated
Marks
Given
GROUP
(70%)
a) Documentation Materials are presented
professionally using correct
grammar, punctuation spelling and
length. Addressed report
guidelines.
10
b) Coursework structuring Introduction
Main body
Conclusion/
Recommendation
10
c) Research & References Supporting research clearly explained
and presented. Thoroughly lists
references that are relevant to the
topic.
This includes proper use of citation
and referencing; following the
Harvard Referencing System for all
facts and diagrams used and
evidence of research and reading.
10
d) Argument Coherence Paragraphs are in a logical sequence
to the whole and flows logically into
the next.
15
AIR ASIA FLIGHT OPERATIONS IN FLIGHT DISPATCH
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e) Group Analysis
Justifications and analysis
Current scenario
Functionality
Advantages &
disadvantages
Impact of the technology
25
INDIVIDUAL
(30%)
f) Individual Analysis The similarities and differences
with the lectured covered in this
module
15
S1 S2 S3
g) Original Ideas & Critical
Thinking Clear evidence of original ideas
and critical thinking.
10
h) Research & References Supporting research clearly
explained and presented.
Thoroughly lists references that
are relevant to the topic
5
Total Group Mark 70
Total Individual Mark 30
TOTAL MARK 100
AIR ASIA FLIGHT OPERATIONS IN FLIGHT DISPATCH
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Abstract
In this report, the author is going to explain a scenario that could benefit from using
Computers and Information technology (CIT). The report is about Flight Operations in
Airline Company, Air Asia. The author will focus in one department of Flight Operations in
Air Asia, which is the department of Flight Dispatch.
In addition, the author is going to explain in details about Flight Dispatch system,
functionality of Flight Dispatch system, advantages, disadvantages, impact of Flight Dispatch
system to the organisation, aviation industry as well as the customers which are the
passengers. In this report, the author will explain the implementation of Computing and
Information Technology in Flight Operations where in this report it is the Flight Dispatch.
However, in this research the author will also identify and discuss similarities and differences
of the scenarios with the materials covered in the lecture of Computing and Information and
Technology in Workplace (CITW). The author has chosen the lessons of Internet application,
Human Aspect and Security.
Lastly, the author will recommend solutions to overcome any computing and Information
problems in the scenario or enhance the current situation in the researched area.
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Flight Operations in Flight Dispatch
Introduction
This report is about investigating and researching an area of Computing and Information
Technology (CIT) in workplace within an Organisation.
The Organisation chosen in this report is Air Asia, a Malaysian based low cost Airline and
the scenario chosen is Flight Operations in the Flight Dispatch system.
Air Asia
Air Asia is a Malaysian based low cost airline based at Kuala Lumpur International Airport in
Malaysia. The carrier was formed out of Tune Air in 2002 and is led by CEO Tony
Fernandez. Air Asia’s extensive domestic and Regional network includes services within
Malaysia and to China, Southeast Asia and the subcontinent.
Air Asia is also Asia’s leading airline with a dream of making flying possible for everyone. It
operates scheduled domestic and international flights to over 400 destinations in 20 countries.
Flight Dispatch
Flight Dispatchers are those responsible for keeping airplanes operate on schedule in an
airline. Both the airline captain and the flight dispatcher are held jointly responsible for the
safety of the flight. In cooperation with the pilot, the flight dispatcher creates a flight plan that
enables the aircraft/airplane to arrive its destination on schedule with maximum payload and
the least operating costs considering en route and destination weather, winds aloft, alternate
destinations, fuel requirement and traffic flows.
A Flight dispatcher also known as Aircraft dispatcher authorises, regulates, controls and
terminates aircraft flights in accordance with company and governmental regulations and
policies to ensure safety. Flight Dispatchers are also responsible for the economics,
operational control and passenger service requirements for daily flight operations.
An aircraft Dispatcher is authorised by FAA (Federal Aviation Administration) to delay,
divert or cancel a flight if unsafe conditions pose a threat to safety of the aircraft, passengers,
cargo or flight. They monitor weather conditions, aircraft positions reports, aeronautical
navigation charts, aircraft radio calls to evaluate the progress and safety of the flight.
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Fig 1: Image of Flight Dispatchers on job.
Functionality
Each airline has one central facility from which it manages its flight activities. As for Air
Asia, this main hub is at the Low-Cost Carrier Terminal (LCCT) at Kuala Lumpur
International Airport. All decisions regarding the airline’s daily operation are made in the
operational control centre by FAA licensed Aircraft Dispatchers working together with
airline management and flight crews.
Flight Dispatchers use both Software and Communications in their operations.
Communications include internet communications as well as radio communications like
HF/VHF.
In Flight Dispatch operations, the dispatchers use SITATEX software to communicate with
airline captains and pilots. SITATEX is a client-based software application that generates and
receives Type B messages (the standard format for messaging in the aviation industry). It
provides critical operational communications for the world’s airlines, ground handlers, GDS,
airfreight and aerospace companies.
With SITATEX, messages and documents can be communicated via the Internet, IP networks
and dial-up connections. These tasks are accomplished through an easy-to-use interface
designed for the ATI operational messaging environment.
Flight Dispatchers in Air Asia also make the use of CIT in their work place for computerised
flight planning, accessing weather information and NOTAMs (Notice to Airmen) which is
used to notify airmen the whereabouts of their next departure aerodrome. NOTAM is a
scenario used in the Flight Dispatch Operations. One of the software they use for the flight
planning is SABRE.
An Aircraft Dispatcher prepares flight plans with information including maximum allowable
takeoff and landing weights, weather reports, field conditions, METARs, TAFs, NOTAMs,
PIREPs (all these are aviation scenarios and procedures), and other information required for
the safe completion of the flight.
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Advantages of Flight dispatch system
The use of Computing and Information Technology has resulted to a lot of advantages to the
Aviation Industry and has contributed a lot in the well-being of this industry. There are lots of
advantages of flight dispatch system in an airline company like Air Asia. Some of the
Advantages of Flight dispatch system are as follows:
1. Scheduled Airline operations.
One of the most important things in an Airline company is to ensure that flights are operated
as scheduled. Flight delays are one of the most irritating things in aviation industry which
torment both passengers and Aviation Officials including Airport Officials, Airline Managers
etc. In 2006, more than 20% of all scheduled flights were delayed in the US due to increase
in air traffic. Using Computing and Information Technology in Flight Dispatch system helps
a lot in flight operations like flight dispatch operations which results in keeping Airlines
operate on schedule.
2. Flight Planning. Flight Planning is one of the important procedures done in Flight Dispatch operation system.
In flight planning, which is done by the Flight dispatcher together with the respective aircraft
captain, both flight dispatcher and aircraft captain considers en-route weather conditions,
destination’s weather condition, alternate destinations in-case of emergencies and so on. All
of these help in ensuring safety of the journey, on schedule flights and helps the Airline
Company in knowing the requirements of the flight as well as minimise operating costs at the
same time ensuring safety of the flight. Hence, the use of Computing and Information
Technology in the flight planning processes contributes a lot in this field of aviation (The
field of Flight dispatch and flight operations).
3. Economic Planning
Another important task in the flight dispatch system which is one among the parts of Flight
Operations in an Airline company like Air Asia is the Economic Planning. This is done by
the Flight Dispatcher/Aircraft Dispatcher when scheduling and planning flight routines and
path ways. Considering the air traffic, en-route and destination weather conditions, aircraft’s
maintenance and other factors, flight dispatcher is enabled to cut costs of the flight by
planning the best possible route to minimise the operational costs.
4. Flight Safety It is said that the safest transportation in the modern world is the air transportation. This is
actually true because there are a lot of individuals working together as a group and
communicating each minute to keep the aircrafts on air safe and reach their destinations on
scheduled without colliding with one another. This is done by the Air Traffic Controllers at
the air ports control tower, TRACON (Terminal Radar Control Approach) and also the flight
dispatchers. Flight Dispatchers communicate with pilots in the Aircraft all the time to ensure
safety of the flight but also to notify them on weather changes, routes as well as emergencies.
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Computing and Information Technology plays an important part in doing so, where
communications as well as GPS in Flight following are used. Flight Dispatchers follows the
flight from the time of departure to landing at the destined airport where any technical
errors/problems are recorded and warning alerts can be easily detected, hence safety of the
flight is ensured.
Disadvantages of Flight Dispatch System
The main disadvantage in a Flight dispatch system is:
The daily plan is never flown completely as expected
The daily flight plan and schedule is never flown completely as expected in the operation of
an airline due to several reasons which are actually the constraints in the flight dispatch
system. These constraints include weather, mechanical problems and labour.
Impacts of Flight Dispatch System
Flight Dispatch system has a great impact towards the Aviation Industry, the airline company
like Air Asia as well the passengers. The Flight Dispatch system has resulted into several
positive impacts as well as negative impacts to the Aviation industry. Among the impacts of
Flight Dispatch System, include the following:
Minimisation of Delays
In the past years, the percentage of air traffic delays has decreased. This is due to the great
impact of Flight Dispatch system in Airlines working together with Air Traffic controllers.
Flight dispatchers have helped airlines to minimise delays in the airports hence reduce
inconvenience to the passengers as well as the Airports management. Nevertheless, the
reduction of delays by Airlines has resulted to avoid significant additional operational costs
whereby delays of over 15 minutes can cause so.
The increase in percentage of delayed flights is caused in increasing air traffic due to the
growth of Aviation Industry and air travel. Hence, Flight Dispatch system has resulted a huge
impact in minimisation of such problems and Computing and Information Technology has
played a great role to catalyse that.
Minimisation of schedule disruption
Flight Dispatch system which is operated in a large use of Computing and Information
Technology has resulted in the minimisation of disruption of schedules in Air Asia as one
among the leading Airline companies in the Aviation Industry.
The use of Computing and IT in flight operations (Flight Dispatch) is so critical in this era of
Information Technology to the Air travel.
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Safe Flights
The fact that weather is always changing and it’s not constant makes it very difficult for Air
travel to be safe. Air travel needs a very huge attention from all sectors responsible to make it
safe. One among the important departments responsible for safety of an Aircraft is Flight
Dispatch.
Flight dispatch has caused Air travel not only comfortable but also safe for the respective
aircraft as well as other aircrafts in the airspace at that particular. The air traffic has increased
in recent years due to the development of Aviation Industry and Air travel, flight dispatch has
played an important role in prevention of collision during flights. Flight Dispatch system also
prevents aircrafts to fly into undesirable weather conditions and can re-route a flight plans
into safety routes.
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Security Issues:
Computer security risks are actions that cause loss or damage to a computer system. Like any
other Organisation or Company, Air Asia faces several security issues and threats in their
systems. The flight dispatch department is a very important and critical department in an
aviation company like Air Asia and the Aviation Industry as well.
Since Flight Dispatch operations rely so much on internet as well, it is obvious that Air
Asia’s flight dispatchers face a lot of online security threats which include threats like virus
attacks, spam, phishing scams, denial of services attack, hackers and so on. Sometimes, even
terrorists may hack to the flight dispatch system and use the information in attacking or
hijacking an aircraft.
Together with Air Traffic Control systems, Flight Dispatchers may receive a lot of threats
from the outside world into their systems and since these departments are very critical in the
operations of the airlines, the airline companies like Air Asia needs a firm security system in
order to minimise and avoid security threats which may endanger the lives of thousands of
passengers relying on these people.
Among the security threats which Air Asia’s Flight Dispatchers face, include the following:
Viruses, worms and Trojan Horses
Computer Virus is an unwanted program in a computer device that can replicate itself and
spread from one computer to another. They can spread as well as damage files in a computer.
Viruses tend to interfere with computer operations, might also corrupt or delete data or even
everything available on a computer.
Computer worms are stand-alone computer malware programs that are able to replicate
themselves and spread over a network or the internet. They can possibly shut down a
computer or a network. Worms spread automatically through email messages, networks or
operating system vulnerabilities. They are not always destructive to computers but usually
cause computer and network performance and stability problems.
Trojan Horses are malicious stand-alone programs that masquerade as legitimate file or
application. They do not replicate themselves and look like legitimate programs until
triggered.
All these, (viruses, worms, Trojan horses, spyware, dishonest adware and other malicious or
unwanted software) are referred to as malware, where they can be harmful to computer or
even a network and cause either destruction or any other computer related problems to the
infected computer device or network.
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Denial of Service attack
A denial of service attack is an attempt to make a machine or network resource unavailable to
its intended user. The attack prevents legitimate users of a service to using that particular
service. Denial of service attack is one of the ways which hackers use to attack.
Hackers use unsuspecting computers called zombie to execute attack on other systems. These
attacks can cause communication break down within the Company where important
information need to be shared for the safety of an aircraft. Hence, the DOS attacks can cause
fatal effects if not prevented or dealt with as soon as it occurs.
System Failure
System failure is a system malfunction. It can occur from hardware failure or severe software
issue. A system failure will cause system to freeze, reboot or stop functioning. System failure
can also be caused by aging hardware, natural disasters or electrical power disturbance.
System failure can cause a lot of consequences in an computing and IT dependant
departments like flight operations including flight control, air traffic control, flight dispatch
and so on. It can cause loss of hardware, software and also loss of important data.
System Protection.
Anti-virus software
Anti-virus software is a software program which identifies and removes computer viruses in a
system. It also protects the system against the viruses, worms and Trojan horses. The anti-
virus software reads the virus signature which is the specific pattern (algorithm) of virus
code. This pattern is also called virus signature.
Air Asia uses Anti-virus software in order to protect their systems from virus and other
malware attacks. Among the popular Anti-virus programs include, AVG Anti-virus, Norton
Anti-virus, McAfee Anti-virus, F-Secure Anti-virus etc.
Creating a Recovery Disk
A recovery disk is removable disk that contains uninfected copy of key operating system
commands that enables computers to restart. The recovery disk is also called a Rescue disk.
Once computer restarts, antivirus program attempts to repair damaged files.
Files Back-up
A back-up is a duplicate of a file, program or disk to another disk in order to save the files in
case of System failure or corrupted files. Individual can restore the files by copying to
original location.
Like any other Organisation, Air Asia practices a backup procedure. Back-up procedure is
regular plan of copying and storing data and program files. Apart from the backup procedure,
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there’s also a disaster recovery plan. This is a written plan for restoring computer operations
in events of disaster.
Air Asia, as one among the great Organisations which operate in Aviation Industry also keeps
a Computer Security Plan. Computer Security Plan summarises in writing all safeguards in
place to protect company’s information.
Message encryption
Since Air Asia’s flight dispatchers communicate crucial information with their pilots, Air
Traffic Controllers, Weather agencies as well as other dispatchers it is important that they
secure their information so that any other unauthorised party to be unable to access that
information.
Hence, Air Asia together with other Aviation departments encrypt their messages so that they
secure the information.
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Human Computer Interaction (HCI)
Human Computer Interaction or Human Computer Interface are define as the decision,
evaluation and implementation of interaction computing systems for human use and with the
study of major phenomena surrounding them. There are 3 components in Human Computer
Interaction or short term as HCI, firstly there is the human, computer and the interaction.
Humans are the individual user, a group of users that work together and use the technology. It
is also a sequence of user in an organization each dealing with some part of the task or
process. However, computer are not just computer like desktop or laptops, but also the other
technology ranging from general desktop to a larger scale of computer system. It is a process
control or an embedded system. Lastly, interaction is the communication between the users
and the computer. The computer system is design to support the people who are working
there so that they can carry out activities productively and safely.
Human Computer Interaction (HCI) in AirAsia’s Flight Operation System
The human computer interaction or HCI in AirAsia’s flight operation system is that it
concerned with the user performance and produce usable and safe system as well as
functional system too. That is not all, the HCI in this system also improve safety, utility,
effectiveness, efficiency, usability and simplicity. It is important for the flight operation
system to remain its simplicity and still provide great performance. Simplicity helps the users
to conduct activities or operations efficiently and with the ease of mind. Because the more
clutter of the system, the users tend to lose attraction easily and by that, functionality and the
performance output will decrease. The risks of system failure in this flight operation system
are very low, because there is always a backup plan with all else fails. However, most errors
or failures occurred due to human factor instead of technical factors. Flight operation system
operates 24/7, because it covers many areas in flight operation, for an instance, the departure
and landing of an aircraft, weather and GPS reports, communication from the air tower to the
aircraft, sending information to the pilots via internet and so on.
Health Concern from Human Computer Interaction (HCI)
Due to the constant operating system, it cannot be shut down for any purposes, thus, the
people working in this department have to monitor and regulate it for long hours constantly.
Some typically had consumes most of their time on the computer and monitor screens,
causing some health concerns towards it.
Computer Vision Syndromes (CVS)
The risk of Computer Vision Syndromes or CVS, which means the eye and vision
problems, like blurry vision, would increase.
Repetitive Strain Injury (RSI)
Despite the increase risk of Computer Vision Syndromes or CVS, there is also another
increase risk of health towards the long hour users. It is called Repetitive Strain Injury
or for short, RSI, due to the repetition of activities for long hours. There is 2 types
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Repetitive Strain Injury or RSI. Firstly, there is the Carpal Tunnel Syndromes which it
causes inflammation of nerve that connects forearm to palm due to the pressure on the
median nerve, especially when the user’s wrist is bent down (your hands lower than
your wrist) or even making the same wrist movement repetitively. The feelings of
tingling, numbness, weakness, or even pain in the fingers or hand are the symptoms of
Carpal Tunnel Syndromes. Some people even experience pain in their arm between
their hand and their elbow too. However, most often it occurs in the thumb, index
finger, middle finger, and half of the ring finger. It is also a sign that if your little
finger is fine but having problem such as pain or so on, on your other fingers. By
shaking your hand may help to get relief from it. The other type of Repetitive Strain
Injury or RSI is called tendonitis. It is an inflammation of tendon also due to repeated
motion, for example, using computer mouse for a long period of time and so on. Here
are some of the symptoms of Repetitive Strain Injury or RSI. It often causes pain in
the tissues surrounding a joint, especially after the joint is overused during work. In
addition, the injured area may also be red, swollen and warm to be touch plus the
feeling of weakness is also the main symptoms of Repetitive Strain Injury or RSI.
One of the most common symptoms is the pain at the back of the wrist, near the base
of the thumb.
Pains In The Back And Neck
There are also other heaths concerns of computer usage, other than the one that
mentioned above, there are also high possibilities of back and neck pains due to the
improper use of chairs and wrong ways of positioning keyboards and/or display
screen.
Electromagnetic Fields (EMF)
In the flight operation systems have lots of electrical devices, thus, the
electromagnetic fields or EMFs are very strong due to the waves of electrical and
magnetic energies generated by those electronic devices.
Noises
Not to mention the noises generated by those devices too.
Ergonomics
Human Computer Interaction or HCI also covers the area of ergonomics. Ergonomics are
applied science devoted to comfort, efficiency, and safety in workplace. In AirAsia’s flight
operation systems, the workers had their keyboard at an optimum height which is 23”-28”.
That is not all, they even had an adjustable backrest and seat with 5 legs to provide stability
and comfort for the users who is going to work for long hours. While working in this flight
operation system, most of the users practise good ergonomics, they had their feet flat and
elbows 90 degree plus arms and hand parallel to the floor. However, green computing is not
practice in this flight operation system. Most computers and electronic devices are always not
turn off and running overnights.
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Preventions
However, preventions are better than cure. There are ways to prevent the risk of the following
above like Repetitive Strain Injury and Computer Visions Syndromes. By doing simple
activities helps to prevent the risk above mentioned, for example, taking a 10-15mins break,
look into the distance and focused on that object for 20-30seconds. Not just that, blinking
every 5 seconds, resting your eyes for 1 minute and rolling your eyes also helps to prevent the
risk of it. Try warming up the wrist before begin operating, because it is important to cool
down and stretch after finishing operating. By learning and maintaining a good body posture
also helps to prevent Repetitive Strain Injury or RSI.
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Internet Applications
Air Asia is one of the low cost airlines which is a trademark of the ASEAN Countries. It is
also considered the best low cost airline in the world. Flight Operations System of Air Asia is
highly dependent on the internet applications it uses in the control tower and in the inflight
functions. Basically all the communications in between the flight and the control tower is
through the internet which sends two way signals enabling both the pilots in the aircraft and
the people in the control tower to have effective communication.
Being the frontrunner in Low cost Transporter airlines Air Asia has made it obvious that they
are installing Teledyne Controls Wireless Ground link Quick access Recorder (WQAR) on 25
new Airbus A330 aircraft and retrofit on 2 Airbus A-340 aircraft. Air Asia has also selected
Air Asia’s flight Data Monitoring System (FDM) services for the replay and analysis of their
flight data.
Air Asia X will organize Teledyne’s confirmed wireless technology through their complete
fleets to automate the recording and air to ground wireless transmission of their aircraft
statistics. The WQAR will also allow Air Asia X to transmit their ACMS (Aircraft Condition
Monitoring System) reports from the aircraft inexpensively, at a fraction of the cost of
sending the same information via ACARS
A significant new feature of Teledyne’s WQAR is the new Download on Demand (DoD)
feature. This function will allow Air Asia X to remotely command flight data download
wherever they need. Earlier acess to flight data, regardless of the airport destination,
designated hub or gate. With the WQAR’s capability, the airline can collect critical flight
data much faster from almost any airport worldwide and respond to potential issues in record
time.
There is effective communication through the internet that provides cockpit email and SMS
connectivity during the flight, flight following both downstream (i.e. the aircraft reporting
automatically back to flight dispatch. Also it provides this service upstream
which includes these components.(TAF/METAR, NOTAM, graphical SigMET, graphical
SatWx updated in a push mode (no need for the pilot to request data they function
automatically), system-internal hand shakes to promise completeness, accuracy and
confirmed delivery of data, engineering and maintenance data support, AOC messaging,
There are supplies in the method to support CPDLC data transmission, if essential at a later
stage. All this can be supported by the present "low bandwidth" connection. There is nothing
in terms of real-time connectivity missing that would be mandatory for a comprehensive
clarification.
While competence is one part, low operational cost is another, because AirAsia has
succeeded in cutting their communications cost at the same time.
It is vital to note that the airborne capability goes hand-in-hand with a "no cost" (in terms of
data transmission) airport connectivity. This is the key, because today, many arguments for
"broadband" are based on substantial data that is effectively transmitted from or to the aircraft
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at airports. A captain of Air asia was interviewed and he stated :For this I am briefed that
there is no reason why KU or KA band "broadband" should be necessary for cockpit or
engineering, neither from the cost nor from the capability point of view. Customer
amusement is a different problem, but we favor to strictly isolate traffic here anyway. For
hardware, In Air Asia, the drag induced by KU or similar antennas incurs a hefty
petroleum/freight penalty. An Additional point to note is the simplicity of installation- the
Iridium narrow-band system AirAsia uses employs a very small antenna only (flat, about
10cm diameter), and operates on low-power equipment. All this contributes to lower cost-
while still giving 100% of the capability that is required, adjustable in 12h end to end.
These are the applications that Air Asia uses which are namely Electronic Flight Bag (EFB)
system, the Teledyne’s Control Wireless Ground link Quick Access Recorder (WQAR) and
Flight Data Monitoring System (FDM). These systems were developed under high level of
supervision which enhance the communications between the flight dispatch department and
the flight. It ensures greater reliability, efficiency and easy for the operators of the concerned
flight.
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Conclusion
According to the research the author has gone through, it has been figured out that Flight
Dispatch system is a very important department in the Aviation Industry and it is very critical
in terms of security as well as Economics. Airline Companies like Air Asia are implementing
Computing and IT in the workplace in order to improve the efficiency of the Operations.
Also, Airline Companies are putting a lot of effort in the department of Flight Dispatch to
ensure smooth operations of the company. Among these efforts which Airline Companies
like Air Asia are taking to includes High Salary to the Flight Dispatchers.
In this report, the author has also realised the importance of Security in the field of Computer
and Information Technology as well as Aviation Industry. Nevertheless, it has been realised
how important Human Computer Interaction (HCI) is in the workplace. The human computer
interaction in a workplace is extremely crucial not just for personal health purposes, but also
the efficiency and safety of an individual and the organization.
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References
Air Asia’s Corporate profile [Online], Air Asia, available at
http://www.airasia.com/my/en/corporate/corporateprofile.page [Accessed 25 June 2012]
Air Asia’s profile [Online], Centre of Aviation, available at
http://centreforaviation.com/profiles/airlines/airasia-ak [Accessed 25 June 2012]
Airline Dispatcher work environment [Online], World Airline Dispatcher Schools, available
at http://www.fltdisp.com/TheDispatchCareer/WorkEnvironment/tabid/58/Default.aspx
[Accessed 25 June 2012]
Flight Dispatcher Jobs [Online], Avjobs.com, available at
http://www.avjobs.com/careers/detail.asp?RecID=72#.UAy4nbQe55c [Accessed 25 June
2012]
Sitatex [Online], SITA, available at http://www.sita.aero/product/sitatex-software-
developer%E2%80%99s-kit [Accessed 26 June 2012]
Virus [Online], Webopedia, available at http://www.webopedia.com/TERM/V/virus.html
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