Company profile - AIRBUS
• Founded in 1970
• Headquarter in Toulouse
• One of the world‘s leading manufacturer of aircrafts
• Subsidiary of EADS, a European airspace company
1
Marketing Plan - Agenda
1. Strategic analysis
2. Achievable Marketing Objectives for 2010
3. Yearly Action Plan & Marketing Budget
4. Control Procedures & Criteria of Success
2
Marketing Plan - Agenda
1. Strategic analysis
2. Achievable Marketing Objectives for 2010
3. Yearly Action Plan & Marketing Budget
4. Control Procedures & Criteria of Success
2
Strategic analysis
1.1 Business Trend
Aviation is an important element in today’s world and influenced by social and economic development.
3 à Annex A
1.2 Market analysis
Airbus aircraft manufacturing is acting basically on two markets:
1.3 Competition• Duopoly Market with Boeing as competitor
• Future menace by Asian and Canadian companies
Strategic analysis
CivilAircraft
Military Aircraft
4 à Annex B, Annex F
1.4 Market Segmentation (by needs)
– Business to Business
– Consumer• Frequently purchases for service fleet for airlines
like Air France, Lufthansa, Emirates
• Supply of Military Aircraft with U.S. Army as the most demanding customer
• Unique purchases by private persons
– Potential customer in the Low-Cost-Carrier segment
Strategic analysis
5 à Annex F
Strategic analysis
MarketingOffer
MarketingPromotion
1.5 Marketing Mix
6 à Annex C
The most important elements for Airbus are Direct Marketing and Physical Features
à
1.6 Analysis of the Situation
– A product of high quality, safety and comfort is the reason for Airbus’ market leading position (USP)
– High R&D Costs to keep a high technological standard
– New markets in Asia à Risk for new competitors
– Increasing price of oil
Strategic analysis
Present
Future
7 à Annex Dà Positioning in Annex E
1.7 Source of Information• www.airbus.com
• Contact persons:– Questionnaire:
• Louis FARAUT (Airbus CE Customer Support, Retrofit manager)
• Eric RODET (Airbus Customer Service, Retrofit team)
– Telephone interview:• Sarah FRIEDRICH ( Airbus Procurement SC improvement)
• Katharina SCHLÜTER (Lufthansa Technik Logistik, Key Account Manager)
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Strategic analysis
à Annex F, Annex N
Marketing Plan - Agenda
1. Strategic analysis
2. Achievable Marketing Objectives for 2010
3. Yearly Action Plan & Marketing Budget
4. Control Procedures & Criteria of Success
2
2.1 Marketing Strategy
– In 2010 Airbus will open an Overhaul Service Center for the aircraft type A 380 in Toulouse
– The Overhaul Service Center will offer:
» IL Check (after 15.000 flight hours)
»D Check (after 30.000 flight hours)
Achievable Marketing Objectives for 2010
9 à Annex G
2.2 Desired Market Segmentation (by loyalty/needs)
– Service for current clients without own overhaul possibilities
– Attracting interest of new customers through this additional offer
– Only for Civil Aircraft, no proposition for Military clients
Achievable Marketing Objectives for 2010
10
AdditionalElements
Achievable Marketing Objectives for 2010
11
à Increasing the focus on Quality of Service
à Annex C
2.4 Marketing Objectives
– Using of existing technical Know-How
– Overhaul Service helps to keep the former clients
– Better image for the company (better safety)
– New advantages compared to Boeing
– Joint Venture with Chinese company to enter the Chinese market
Achievable Marketing Objectives for 2010
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2.5 Position• with the new Overhaul Service for A 380 Airbus will
be the first provider in this section• Airbus’ Image will rise because of the new offer
2.6 Yearly Sales Forecast for 2010
10 x 2.350.000€ = 23.500.000€Number of Aircrafts Cost of IL-Check Sales Forecast 2010
à Increasing Sales in the following years
Achievable Marketing Objectives for 2010
à Annex E, Annex H13
Marketing Plan - Agenda
1. Strategic analysis
2. Achievable Marketing Objectives for 2010
3. Yearly Action Plan & Marketing Budget
4. Control Procedures & Criteria of Success
2
3.1 Main Cooperative Bodies– MRO Services: HAECO, Lufthansa Technik
– Airlines: Emirates, Singapore Airlines
– Others: Blohm+Voss
3.2 Maintaining marketing activities• We recommend Airbus to promote the Overhaul
Service during different Air shows like the Paris Air Show or ILA Berlin.
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Marketing action plan & budget
à Annex I, Annex J
3.3 Developing new Product and its pricing– New Service:
• An Overhaul Service Center which offers the performance of IL Checks (after 15.000 flight hours) and D Checks (after 30.000 flight hours) for A380
– Pricing: (example for IL Check)
• Setting of a variable price spectrum
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Marketing action plan & budget
working hours
Cost Overruns for Airbus
35.000 42.000
Fix Price of 3,5 million €
Reduction for client
à Annex K
3.4 Promoting Marketing Activities
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Marketing action plan & budget
1) Quality of Service• First overhaul service for A 380• Intranet connection for clients
2) Direct Marketing• Direct explanation of new service
for potential customers over telephone, emails or visits
• Special information event3) Physical Features
• Codetermination for physical features also for overhaul service
3.5 Service Marketing• Information about the overhaul before and during the
maintenance
• Automatic Information to the clients when the next overhaul service has to be done
3.6 Marketing Yearly Budget à 6% of sales volume
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Marketing action plan & budget
à Annex L; Timetable for Action plan in Annex M
Resources Usage
Cooperation 120.000 € Quality of Service 705.000 €
Proper resources 1.290.000 €
Direct Marketing 465.000 €
Research/Feedback 120.000 €
Not allocated funds 120.000 €
1.410.000 € 1.410.000 €
Marketing Plan - Agenda
1. Strategic analysis
2. Achievable Marketing Objectives for 2010
3. Yearly Action Plan & Marketing Budget
4. Control Procedures & Criteria of Success
2
4.1 Control Bodies
4.2 Control Tools – Monthly feedback to Head of Overhaul Service
– Reports/ documentation after every Overhaul
– Qualitative Surveys, Feedback meeting with clients
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Control Procedures & Criteria of success
Head of Overhaul Service Department
Financial Manager Marketing Manager
4.3 Control by Milestones– 17/06/2010 à Opening of Exposition Hall (Airbus anniversary)
– 14/07/2010 à Special Event for Customer (France National Day)
– 15/10/2010 à Bringing Overhaul into service (Date of First Delivery of A380 in 2007)
4.4 Criteria of Success– Increasing of sales of A 380 because of new service
– Increasing customer satisfaction and loyalty– Positioning near Lufthansa Technik
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Control Procedures & Criteria of success