“Airlines and Technology”By: The Webmasters

WEB MASTERSWEB MASTERS

Section 1• Stephen Cooper

– Team Captain

• Rosmini Winfrey

– DQ Leader

• Jason Wallace

– Team Member

Section 2• Rick Rademeyer

– PowerPoint Leader

• Emily Brant

– Written Paper Leader

• David Ng

– Team Member

• Cathy Manning

– Study Captain

Question 1:Question 1:

What type of support do airline websites provide for making online reservations?

Do they provide a way to actually pay for the ticket over the Internet?

If so, would you feel comfortable with your credit card number traveling across the Internet? Why or why not?

Question 1:Question 1:

Support for Online Support for Online ReservationsReservations

Ticket Sales

Flight Cost Estimates

Arrival and Departure Monitoring Systems

Question 1:Question 1:

Electronic TicketingElectronic Ticketing

• Ticketless Travel

• Extremely Safe– SSL Encryption

• 128-Bit Encryption

– Cryptographic Challenges• test the strength of encryption methods

Question 2:Question 2:

Airlines save money through e-ticketing because fewer people are needed to check and track passenger tickets. Do airlines have and social or ethical responsibilities to provide these displaced workers with other jobs?

If so, can airlines expect to save as much money through e-ticketing?

Question 2:Question 2:

Is E-TicketingIs E-TicketingCheaper?Cheaper?• Fewer Employees

– Ticket Agents

– Counter Agents

– Airport Staff

• Less Paperwork– No Tickets

– No Mailing of Tickets

Question 2:Question 2:

Displaced Workers???Displaced Workers???

•Should the airlines find work for displaced workers?

•Could e-ticketing create more jobs in different areas?

Question 3:Question 3:

Delta’s use of a smart card for ticketing is a variation of a smart card described in chapter seven. How could airlines use real smart cards to help passengers during check-in?

Some people would have to store several thousand dollars on a smart card. Would you feel comfortable with that much money on a smart card? Is it any different than having a credit card with a large credit line?

• Description– Contains a microchip which

keeps track of all transactions.

• How could airlines use smart cards to help passengers?

• Possible disadvantages?

Question 3:Question 3:

SMART CARDSSMART CARDS

Question 3:Question 3:

SMART CARDS: SMART CARDS: Are they too much Are they too much trouble?trouble?-Not yet standardized

- many cards vs. one card

- credit card, debit card, both?

-Some say, they are “just fancy credit cards”..

-Imagine if you lost your wallet!

Question 4:Question 4:

What about people with computer phobias?

If all airlines use technology for ticketing and boarding, what will happen to people who don’t want to use technology?

Will airlines always have to have mechanisms in place for boarding passengers with physical tickets?

Question 4:Question 4:

I hate computers!I hate computers!Can I still FLY?Can I still FLY?• SHORT TERM

– We will still use tickets,

– ..but they will be phased-out over time!

• LONG TERM– Technology will take us to

ticketless travel!

– Learn to love the computer, or you won’t be able to fly.

Question 5:Question 5:

Do you think Web online reservation sites could negatively impact travel agents?

Visit a local travel agency and see what its employees think the future is for Web online reservations. Also ask them how they plan to stay in business as more travelers use the Web to purchase airline tickets.

Question 5:Question 5:

Local Travel AgentsLocal Travel AgentsAnd Their OpinionsAnd Their Opinions

• Cowboy Travel

• Preferred Travel LTD

• International Tours & Galaxsea Cruises

Question 5:Question 5:

COWBOY TRAVELCOWBOY TRAVEL

• Worried about “Web Online Reservations” (WOR)

• Thinks people prefer WOR• Website in place

– http://www.cowboytravel.com• Depend on faithful customers and full

service– cover charge of $8 to $10 per ticket, and full

service agency

• Not worried about WOR

• Has not affected their agency at all

• No plans for website

• Phone call is just as easy as the internet

Question 5:Question 5:

PREFERED TRAVEL LTDPREFERED TRAVEL LTD

Question 5:Question 5:

INTERNATIONAL TOURS INTERNATIONAL TOURS & GALAXSEA CRUISES& GALAXSEA CRUISES

• Not worried about WOR

• No affect on business

• No plans for website

• Strong client base in Student Union

Question 6:Question 6:

What other forms of emerging technologies could airlines use to make traveling easier?

For example, could airlines use some sort of scanning technology to make sure your luggage arrives at the same destination as you? Do they already do this?

Question 6:Question 6:

Other Possibilities of Other Possibilities of Technology?Technology?• Private Television

Screens– View anything you want

while flying

– Play video games while flying

• Local Area Networks in More Planes– Connect laptop and print

documents

Question 6:Question 6:

Will My Luggage Go To The Will My Luggage Go To The Same Place That I Am Going?Same Place That I Am Going?

• Scanning Systems That Track Your Luggage– Would be nice!– No lost luggage!– ..but it’s not yet available..

SummarySummaryApplications of Emerging Applications of Emerging Technologies in the Airline IndustryTechnologies in the Airline Industry

• Online Reservations

• Electronic Ticketing

• Smart Cards

• Other Possibilities of Technology..– personal television– network connections– luggage tracking

Thank You For Your Attention

Any Questions?