Airport Operations

Overview

1. Airline Representation2. Passenger Services3. Ground Services.4. Flight Operations.5. About Aviation Advantage.

1. Airline Representation

Contract negotiation and administration.

Supervision and evaluation of contract compliance.

Inventory management.

Financial responsibility.

Airline Representation:Contract negotiation and administration.

• Airport use agreements.– Ticket counters.– Common use facilities and services.– Gate and jet-way use.– Incentives and fee waivers.

• Bulk purchase programs.– Passenger services– Catering supplies.– Bag tags.– Ramp services.– Into-plane fueling.

• Bundled services.– Outsourcing above and below wing services.

Airline Representation:Contract Compliance

• Station Manuals.– Preparation and maintenance of Stations Operations Manuals

implementing customer standards and requirements.– Training of all airport contract personnel.

• Performance standards and daily monitoring.– Ground handlers.– Passenger services.

• Quality control.– Periodic check rides to verify performance of vendors.

• Financial compliance– Auditing of services and invoices.– Budgetary controls.

Airline Representation:Inventory Management

• Inventory controls, budgeting, purchasing and warehousing:– Boarding passes.– Bag tags.– Lost and damaged baggage claim forms.– Catering and toiletry supplies.– Alcoholic beverage controlled storage.– Cabin supplies.– In-flight magazines and related items.– Portable equipment (laptops, printers, etc.).

Airline Representation:Financial responsibility.

• Pre-payments and deposits.– Budget and cash flow forecasting.

• Reconciliation of vendor invoices.– Audit and verify ramp services invoiced per turn/flight.– Audit and verify fuel uplifts and into-plane fees.– Verify catering costs and services per enplaned passenger.– Customer financial reporting for operational management

decisions and fiscal planning.– Auditing of passenger fees, airport fees, & taxes.

• Escrow accounting services.– Account reconciliation by flight.

2. Passenger Services

Airline branding and visibility.Airport staffingDelay Amenities.International flights.Catering.Customer service.

Passenger Services: Airline Branding & Visibility

• Airport signage.– Arrival directional signage.– Ticket Counter.– Gate

• Airline attire for contract employees– Provide attire with airline logo or other identification.

• FIDS – Provide graphics for flight information data system for airport

operations.

Passenger Services: Airport staffing

• Passenger check in/ticket counter.– Reservation system compatible equipment.– Boarding passes.– Baggage – tags and excess baggage collections.– Manifest reconciliation (show, no-show, go-show).– Upgrade sales and add-collects as required.– Operator-participant agreement compliance (charter requirement).

• Gate personnel.– Boarding procedures and announcements.– Passenger manifest reporting.

Passenger Services: Coordination

• Delay amenities.– Policy and procedure implementation.

• Meal vouchers.

• Hotel and transfer vouchers.

• Shuttle buses.

• Re-accommodation on other airlines.

• International flights.– International departure/arrival procedures.– Security compliance.

Passenger Services: Catering

• Catering– Budget and cost of goods by flight.– Menu and vendor selection.– Supplies and inventory control.

• Snacks and meals.• Beverages.• Alcohol sales.• Flight by flight reconciliation.

– Arrange for crew meals as required.– USDA regulatory conformance for international flights.

Passenger Services: Customer Service

• Baggage service.– Customer care for lost and damaged bag claims via toll free

number and e-mail.– Coordination and delivery of misplaced bags.

• Reservations.– On-line (web bookings).– Call center operations.– Software customized to customer requirements for yield, loads,

manifests, accounting and management.

3. Ground Services

Aircraft ramp services.

Baggage.

Push back and towing.

Ground support equipment.

Into-plane fueling.

De-icing.

Cleaning.

International flights.

Ground Services: Aircraft Ramp Services

• Baggage.– Loading and unloading of baggage into or from the

aircraft.– Baggage handling and transfers.– Assist in weight and balance issues.

• Aircraft push back and towing.– Tugs and tow bars for customer aircraft.– Aircraft marshalling.– Aircraft parking: hard stand and RON.

Ground Services: Aircraft Ramp Services, cont’d.

• Ground support equipment.– Air conditioning– Air-start– Ground power unit (GPU).

• Into-plane fueling.– Fuel release coordination.– Tracking/auditing of uplift receipts.– Price monitoring for competitive cost.

• De-icing.

Ground Services: Aircraft Ramp Services, cont’d

• Cleaning– Cabin cleaning.– Lavatory servicing.

• International flights.– Arrival/departure gates.– Waste management.

4. Flight Operations

Flight Tracking CommunicationsSupport ServicesLoad Control

Flight Operations: Flight Tracking

• Customer aircraft.– Monitor all customer aircraft by satellite and station

reporting to determine down line decisions, delay tactics and sub-service, if needed.

• Related aircraft– Monitor aircraft of other airlines who are on the “call list”

for sub-service to determine best options quickly in the event of a mechanical.

Flight Operations: Communications

• Airline and station messaging.– Establish procedures via SITA, e-mail, fax, phone and radio.

• Regulatory agency reporting.– APIS.– Passenger manifest.

• Schedules– Issue airline operational schedule to ground handlers, passenger

services contractor and airport officials.• FLIFO.

– Update flight information for reservation center and down-line stations.

Flight Operations: Support Services

• Landing Rights.– Arrange and coordinate international landing rights and approvals

foreign governmental agencies, US Customs, US Department of Agriculture (USDA) and Immigration and Naturalization Services (INS).

• Route Planning.– Assist airline dispatch with most cost effective options considering

crews, fuel, customs, etc.

• Crew Service.– Crew accommodations and airport transportation.

Flight Operations: Load Control

• Weight and balance.– Participate in and/or make decisions regarding weight

and balance issues on flights.– Arrange for transport and delivery of any passenger

baggage removed due to operational reasons.

About Aviation Advantage

Airports

• Aviation Advantage has existing relationships in:– 75+ domestic airports.– Caribbean and Central America airports.

• Aruba• Costa Rica• Dominican Republic.• Puerto Rico.• Bahamas.• Virgin Island (British/US).• Martinique.• Cayman Islands.• Mexico• Belize.