Airtel Bangladesh

ldquoCUSTOMER SERVICE A STUDY ON AIRTEL BANGLADESH LIMITEDrdquo

INTRODUCTION

11Executive summaryBharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa The company offers mobile voice amp data services fixed line high speed broadband IPTV DTH turnkey telecom solutions for enterprises and national amp international long distance services to carriers bharti airtel has been ranked among the six best performing technology companies in the world by business week bharti airtel had 200 million customers across its operations Warid telecom started journey in Bangladesh from December 2005 and became the sixth mobile phone operator in Bangladesh This company backed by The Abu Dhabi Group which is the largest group in the Middle East The group is led by HH Shaikh Nahyan Mabarak Ali Nahaya who is also Minister of higher education and scientific research United Arab Emirates Warid telecom first launched their product in Bangladesh market at the end of January 2007 But the mobile market is very much competitive thatrsquos why they are facing various kinds of problems and trying hard to overcome those problems They are trying hard to increase their market share Warid telecom is the fastest growing mobile operator in Pakistan Within a very short period of time they grab the whole mobile market in Pakistan Bangladeshi market is more competitive than Pakistani market thatrsquos why they are facing trouble to achieve their desired objective In this project Bangladeshi market analysis has been done as well as is competitiveness has been analyzed In January 2010 Bharti Airtel Limited Asiarsquos leading integrated telecom services provider acquired 70 stake in Warid Telecom Bangladesh a subsidiary of the UAE-based Abu Dhabi Groupharti airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa The company offers mobile voice amp data services fixed line high speed broadband IPTV DTH turnkey telecom solutions for enterprises and national amp international long distance services to carriers bharti airtel has been ranked among the six best performing technology companies in the world by business week bharti airtel had 200 million customers across its operations Bharti Airtel is making a fresh investment of USD 300 million to rapidly expand the operations of Warid Telecom and have management and board control of the company This is the largest investment in Bangladesh by an Indian company Dhabi Group continues as a strategic partner retaining 30 shareholding and has its nominees on the Board of the Companycrossed the 1 million customers mark within six months of launch on the back of innovative offerings as well as rapid expansion of network coverage and distributionThe new funding is being utilised for expansion of the network both for coverage and capacity and introduction of innovative products and services As a result of this additional investment the overall investment in the company will be in the region of USD 1 billionThis is Bharti Airtelrsquos second operation outside of India The company launched its mobile services in Sri Lanka in January 2009 on a state-of-the-art 35G network The company

12 Objectives of the study

Broad Objective

Analyzing the present status of the pre-paid and post paid customer service marketing of airtel and the satisfaction level of the customers of these two products

Specific objectiveThe research will be aimed at fulfilling the following specific objectives

bullTo evaluate the customer service of airtel

bull To find out the internal and external environment of airtelbullTo identify the customers attitude towards the customer service departmentbull To describe the service amp product offered by airtelbullTo describe the customer service marketing specially value added services that airtel provides for their customersbullTo identify the differences between existing and potential customers regarding attitude and perceptionbullTo find out the relationship between the customers and customer managerbullTo find out the problems behind the VAS offered by the Service provider (airtel) with regards to the customersrsquo expectationbullTo compare the VAS offered by the airtel telecom with regards to their customerrsquos expectationbullTo analyze whether the VAS is demandable for the Mobile marketbullTo determine that ldquois there any special feature that differentiates their VAS from othersrdquobull To describe CSR activities of airtel bangladesh limited

Scope of the StudyThis report renders a close analytical look at the subscribersrsquo service satisfaction level that airtel is providing recently and usages with a closer to view subscribersrsquo expected services from airtel At the same time this report will help to gather knowledge about the customer services provided by airtel Now a dayrsquos demand for airtel pre-paid is going up in the market So to remain in this position in prepaid market this research is very needful because customer is the core concentration of marketing Their satisfaction will bring airtelrsquos success and help to reach the goalThis proposal examines customer satisfaction models for assessing the relationship of customer service offered through Customer Care Division with the level of customer satisfaction The author illustrates the approach by studying customer satisfaction in a semi structured questionnaire form and interviewing the customers from different parts of the country (geographic region) different age groups and different status

Methodology of the StudyThe type of business research used in this report is of descriptive natureThrough this descriptive research the report sought to determine the answers to why what where and how questions of the existing airtel subscribers and their expectations

1 Population The population of this research project is defined as fallowa Element Existing all customerrsquos of airtel b Unit Individual customerrsquos of airtelc Extent Banani Branch in Dhaka City amp call centre 786d Time February 2012 ndash April 2012

2 Sample Frame Individual customer of airtel those who come to the airtel experience center (Banani Branch) for solving their different types of problem

3 Sample Size To conduct this research I have taken my sample as a simple random sampling and the required sample size for conducting this research is 100 those who are using airtel connection

4 Sampling Procedure For conducting this research project the probabilistic sampling procedure was followed in order to select the sample which is Simple random sampling

5 Data sources The information and data for this report have been collected from both the primary and secondary sourcesa Primary Data Sources

Primary data for this report has been collected through telephone questionnaire Face-to-face conversation with the respective care centre officers and staffs of the

banani amp ASA tower branch and head office Face-to-face conversation with customers visited at the customer care centre Practical work experience in the customer care Questionnaire

b Secondary Data Sources Website of the airtel Various book articles regarding general customer care services and functions Annual repot of CCD of airtel Newsletters Brochures of airtel Data Board of Care Centre of airtel Point amp Service Point (786 amp 777)

6 Data collection MethodRelevant data for this report will be collected primarily by direct investigations of different records papers documents operational process and different personnel The interviews were administered by formal and informal discussion Structured questionnaire will be used Information regarding office activities of the customer care centre has been collected through consulting and discussion with care centre personnel

7 Data ProcessingCollected information was compiled and processed with the aid of MS word MS excel The raw data was collected frpm respondents through structured questionnaire from the Pre-Paid amp post paid users The excel program has also been used for the table amp graphical presentation Detailed explanation analysis and future projections were also incorporated in the reportAfter that data has processed through the following ways

bullAt first the questionnaires has given a serial numberbullRespondentsrsquo answers are categorized according to their personal information present service centre situation experience preference attitude behavior satisfaction level about airtelbullAfter that respondentsrsquo answer are recorded numerical figure bullHowever all the respondentsrsquo answer is put in the data matrix according to recorded arrangements

Types and Sources of Information

Types of informationInternetWeb sites ampbook

Primary SurveyData Analysis FGD

Interview

Company information (airtel )

X X

Tele communication industry information

X X

VAS related information

CSR activities X XCustomerrsquos opinion X

Data Collection and Sources of Data

Primary data for this report has been collected through telephone questionnaire Here the total number of Warid subscribers is considered the population of the research and out of these total subscribers randomly picked 40 subscribers will be the sample For this purpose a questionnaire was developed encompassing the objectives of the reports and the sample Printed reports available at CMD airtelcs annual reports leaflets brochures and the official web site were the sources of secondary data

15 Value Added Service (VAS)

A value-added service (VAS) is popular as a telecommunications industry term for non-core services or in short all services beyond standard voice calls and fax transmissions but it can be used in any service industry for the services providers provide for no cost to promote their main service business In telecommunication industry on a conceptual level value-added services add value to the standard service offering spurring the subscriber to use their phone

more and allowing the operator to drive up their ARPU For mobile phones while technologies like SMS MMS and GPRS are usually considered value-added services a distinction may also be made between standard (peer-to-peer) content and premium-charged content Value-added services are supplied either in-house by the mobile network operator themselves or by a third-party value-added service provider (VASP) also known as a content provider (CP)

Telecommunication Industry of Bangladesh

21 Overview of Telecommunication Industry in Bangladesh

The telecom industry in Bangladesh is composed of a few players The main reason for such a small numbers is the regularization of the industry by the government For years the Bangladesh Telecommunications Company Limited (BTCL) had been the sole player in the market

Bangladesh Telecom Limited (BTL) was the first entrant in the market back in 1989 when it was awarded a license to operate cellular paging and other wireless communication networks in the country Since then it has been renamed to Pacific Bangladesh Telecom Limited (PBTL) and given the brand name CityCell Digital to its cellular services Grameenphone Ltd ROBI(AKTEL) and Banglalink have entered the industry with various changes in between BTRC has formed Teletalk Bangladesh Ltd on behalf of the government with an aim to bring price levels down and make cellular technology available to the mass public The industry is also set to accept several more players with licenses to operate PSTN or fixed phone lines being distributed to operators ndash ending the long fixed line monopoly enjoyed by BTCL

While the market for mobile phones specifically has been growing steadily since its introduction back in 1993 in the past few months the market has more than doubled growing from 15 million subscribers in 2003 to over 20 million at present The following table shows the subscribers number amp market penetration rate of these categories ndash

Table 1 Market size amp Penetration rateFactors In numbers PenetrationTotal Telecom subscriber (GSM + CDMA + Fixed) 243 million 1431

Total Fixed Line subscriber 123 million 083CDMA subscriber 143 million 069GSM subscriber 2116 million 1348

22 Major Players in the Market

There are currently six telecom operators in the market They are ndash1 airtel Bangladesh Limited(Former-Warid Telecom)2 Grameenphone Limited3 Robi-Axieta4 Banglalink GSM5 CityCell Digital6 Teletalk Bangladesh Limited

Warid Telecom

In December 2005 Warid Telecom International LLC obtained a 15 year GSM license to operate as the sixth mobile phone operator in Bangladesh for 50 million US dollars

Warid Bangladesh launched their operations on the 10th of May 2007 and uses the code 16 proceeded by the code number of Bangladesh +880 Warid Bangladesh has acquired a million subscribers with in 70 days of launchThe company started rolling out network from mid-2006 In less than a year amidst much speculation Warid Bangladesh launched their commercial operation with 26 districts ndash the largest ever launch in terms of network coverage and BTS Stations Unlike its operations in other countries Warid Bangladesh uses the slogan be heard instead of we care

RABI

TM International is a joint venture between Telekom Malaysia Sdn Bhd of Malayasia and A K Khan and Company Ltd of Bangladesh with A K Khan and Company holding 30 of the share AKTel came into operation on November 15 1997 At the current moment it has over 34 million subscribers

Banglalink GSM

Banglalink entered the market in September 2004 with a large hype Unlike other operators it entered the market with an already established network by acquiring Sheba Telecom ndash the worst performing telecom operator then Immediately recognizing the negative image of the previous company the Orascom owned subsidiary re-branded itself as Banglalink The company immediately started making heavy investments in expanding and improving the network Its heavy spending has created a strong brand presence in the market as well Very recently it has crossed over 28 million subscribers

CityCell Digital

The oldest mobile operator in the country seems to be the most in trouble It is the only operator with CDMA connection Despite being the first company in the market it had failed to reap any of the benefits of being the first entrant With its initial exorbitant pricing inability to use cheaply available sets from the market and a poor quality network created a really poor image for the company Although it has recently started offering the lowest prices in the market it failed completely to gain market share and is constantly falling behind

Teletalk Bangladesh LimitedTeletalk Bangladesh Limited (TBL) is formed as Public limited company under the Companies Act 1994 on 26th December 2004 of the country Therefore it is a Govt owned company Teletalk is the operational entity of BTTB Mobile Project Teletalk launched its Mobile Telecom service on commercial basis on 31st March 2005

Although a new entrant Teletalk is staffed by experienced Telecom Engineers Committed to accessibility quality coverage and price Teletalk launched its much anticipated Mobile Telecom service on commercial basis on 31st March 2005

The following table shows the actual number of active subscribers of each operator ndash23

Product Positioning Map

The following graph shows how airtel product is positioned in terms of competition In one axis price is the variable and on the other one number of features is the variable The total map represents the value provided to the subscriber by each operator However the shaded position in the map shows where Warid Telecom is trying to position itself but more market information is needed to find the true position of Warid

Figure 4 Perceptual Map

ORGANIZATIONAL PORTFOLIOS

About airtel

In January 2010 Bharti Airtel Limited Asiarsquos leading integrated telecom services provider acquired 70 stake in Warid Telecom Bangladesh a subsidiary of the UAE-based Abu Dhabi GroupBharti Airtel is making a fresh investment of USD 300 million to rapidly expand the operations of Warid Telecom and have management and board control of the company This is the largest investment in Bangladesh by an Indian company Dhabi Group continues as a strategic partner retaining 30 shareholding and has its nominees on the Board of the CompanyThe new funding is being utilised for expansion of the network both for coverage and capacity and introduction of innovative products and services As a result of this additional investment the overall investment in the company will be in the region of USD 1 billionThis is Bharti Airtelrsquos second operation outside of India The company launched its mobile services in Sri Lanka in January 2009 on a state-of-the-art 35G network The company crossed the 1 million customers mark within six months of launch on the back of innovative offerings as well as rapid expansion of network coverage and distribution

Historical Background

Bharti GroupFounded in 1976 by Sunil Bharti Mittal Bharti has grown from being a manufacturer of bicycle parts to one of the largest and most respected business groups in India With its entrepreneurial spirit and passion to undertake business projects that are transformational in nature Bharti has created world-class businesses in telecom financial services retail and foods

Company History amp OriginBharti started its telecom services business by launching mobile services in Delhi (India) in1995 Since then there has been no looking back and Bharti Airtel the groups flagship company has emerged as one of the top telecom companies in the world and is amongst the top five wireless operators in the world Through its global telecom operations Bharti group has presence in 21 countries across Asia Africa and Europe - India Sri Lanka Bangladesh Jersey Guernsey Seychelles Burkina Faso Chad Congo Brazzaville Democratic Republic of Congo Gabon Ghana Kenya Madagascar Malawi Niger Nigeria Sierra Leone Tanzania Uganda and Zambia Over the past few years the group has diversified into emerging business areas in the fast expanding Indian economy With a vision to build Indias finest conglomerate by 2020 the group has forayed into the retail sector by opening retail stores in multiple formats - small and medium - as well establishing large scale cash amp carry stores to serve institutional customers and other retailers The group offers a complete portfolio of financial services - life insurance general insurance and asset management - to customers across India Bharti also serves customers through its fresh and processed foods business The group has growing interests in other areas such as telecom software real estate training and capacity building and distribution of telecomIT products What sets Bharti apart from the rest is its ability to forge strong partnerships Over the years some of biggest names in international business have partnered Bharti Currently Singtel IBM Ericsson Nokia Siemens and Alcatel-Lucent are key partners in telecom Walmart is Bhartis partner for its cash amp carry venture Axa Group is the partner for the financial services business and Del Monte Pacific for the processed foods division

Bharti strongly believes in giving back to the society and through its philanthropic arm the Bharti Foundation it is reaching out to over 30000 underprivileged children and youth in India

Company VisionBy 2015 Airtel will be the most loved brand enriching the lives of millions

ldquoEnriching lives means putting the customer at the heart of everything we do We will meet their needs based on our deep understanding of their ambitions wherever they are By having this focus we will enrich our own lives and those of our other key stakeholders Only then will we be thought of as exciting innovation on their side and a truly world class company

Company MissionThe vision will be achieved by

Our Values ndash the values that will help achieve our vision

alive- we are to the needs of our customers we act with passion energy and a can do attitude to help our customers realize their dreams innovation and entrepreneurial spirit drives us-if it canrsquot be done wersquoll find a way

inclusive-airtel is for everyone-we champion diversity recognizing the breadth and depth of the communities we servewe work with themanticipatingadapting and delivering solutions that enrich their liveswe do this by having an open mind and embracing change

respectful ndash we live the same lives as our customers sharing the same joys and the same pains we never forget that they are why we exist we act with due humility always open and honest to achieve mutual respect

Our brand promise-the promise we make to all our stakeholders and the qualities we want to be known for enriching lives means putting the customer at the heart of everything we do we will meet their needs based on our deep understanding of their lives and their ambitions wherever they areby having this focuswe will enrich our own lives and those of our other key stakeholders only then will be thought of as excitinginnovativeon their side and truly a world class company

Our brand scorecard-how we will measure our progressWe will evaluate progress throughbullproviding superior shareholder returnsbullmaximizing customers advocacybullwinning in new and emerging categoriesbullmaximizing employee engagementbullbeing a benchmark for corporate responsibility

Objective of airtel Bangladesh limitedairtelrsquos basic strategy is the coverage of both urban and rural areas The Company has devised its strategies so that it earns healthy returns for its shareholders and at the same time contributes to genuine development of the country In short it pursues a dual strategy of good business and good development

Serving the mass market is one of airtelrsquos primary goals By serving the general public as opposed to niche markets the Company plans to achieve economies of scale and healthy profits At the same time service to the general public means connectivity to a wider population and general economic development of the country In contrast to the island strategy followed by some companies which involves connecting isolated islands of urban coverage through transmission links airtel builds continuous coverage cell after cell While the intensity of coverage may vary from area to area depending on market conditions the basic strategy of cell-to-cell coverage is applied throughout airtel network In addition airtel has positioned itself to capitalize on the declining prices of handsets making its goal to serve the general public realistic

FunctionsTotal 13 functions combine Airtel Bangladesh Limited workforce

33The Service

airtel believes in service that leads to good business development Telephony helps people work together raising their productivity This gain in productivity is development which in turn enables them to afford a telephone service generating good business Thus development and business go together

34 The People

The people who are making it happen- the employees are young dedicated and energetic All of them are well educated at home or abroad with both sexes (gender) and minority groups in Bangladesh being well represented They know win their in hearts that airtel is more than phones This sense of purpose gives them the dedication and the drive production-in about five years- the biggest coverage and subscriber-base in the country airtel knows that the talents and energy of its employees are critical to its operation and treats them accordingly

35 The Technology

At the corner stone of airtelrsquos operational agenda is ensuring that comprehensive network coverage is provided to all subscribers across all locations In this context Warid Telecom has decided to opt for GSM (Global System for Mobile Communication) technology for its network in Bangladesh as it is the global standard for digital cellular telephone service GSM networks support enhanced data applications and more than 1 billion customers in 109 countries are using this technology airtel would be launching its cellular services based on 900 and 1800 GSM technology in order to optimize the utilization of frequency thus ensuring the highest quality and service

Airtelrsquos GSM network is set to cover 61 districts of Bangladesh to ensure that our service can seamlessly reach out to every corner of the country We are also in the process of fast expanding our nationwide network to cover all thanas by the end of 2007

We are partners with some of the leading vendors in the telecom industry who help in providing the best and the latest network solutions for our businesses These vendors include cellular giants Ericsson IBM Thakral and Huawei

Customer Care Management Unit

The main objective of the Customer Service division is to be the best in class customer service in Asia to gain competitive advantage for airtel in the market place That is why customer service believes on this slogan love to delight you

There are five departments under customer care management The Organogramme chart has been given below-

CHAPTER TELECOMrsquoS PRODUCTS AND THEIR

GALLUP SURVEY Bharti Airtel Limited Employee Engagement Annual Survey airtel won Award for best in class HR practices 2010This award was conferred on us for innovative and best in class HR practices in areas like engagement through Gallup initiative strong talent management and training practice building a ldquoopen doorrdquo culture introduction of HR and Admin online portal inculcating Leadership competency assessment framework introducing pay for performance culture and thus reward merit due focus in introduction of measures to make the work environment safe etc and all this within a year of the start of our journey in this countryThereforeemployees are requested to participate filling up questionnaires in Gallup survey

Airtel Bangladesh telecom at a glance

Date of inauguration December 2010

Date of operation December 2005

CEO Cris Tobit

Total no of Regions 7

Total Customers() 112 Million

Total no of employee 800

Male 90

Female 10

Website wwwbdairtelcom

Coverage area 64 District

Customer Touch pointAirtel experience centre 6(BananiMotijheelMirpur

UttaraChittagongSylhet)

Customer Touch pointAirtel relationship centre 112(around bangladesh)

Head Office

Tajwar CentreHouse-31Road-19BananiDhakaBangladesh

(

SWOT ANALYSIS41 Strength

The NetworkAt the corner stone of Warid Telecomrsquos operational agenda is ensuring that comprehensive network coverage is provided to all subscribers across all locations In this context Warid Telecom has decided to opt for GSM (Global System for Mobile Communication) technology for its network in Bangladesh as it is the global standard for digital cellular telephone service GSM networks support enhanced data applications and more than 1 billion customers in 109 countries are using this technology Warid Telecom would be launching its cellular services based on 900 and 1800 GSM technology in order to optimize the utilization of frequency thus ensuring the highest quality and serviceWarid Telecomrsquos GSM network is set to cover 61 districts of Bangladesh to ensure that our service can seamlessly reach out to every corner of the country We are also in the process of fast expanding our nationwide network to cover all thanas by the end of 2007 We are partners with some of the leading vendors in the telecom industry who help in providing the best and the latest network solutions for our businesses These vendors include cellular giants Ericsson Nortel Siemens Cisco and Huawei

Research amp Development

We have made no compromise on investments required for research and development With a projected capital expenditure of over US $700 million Warid Telecom has been set up to provide a premium quality GSM service which will reach out to most parts of Bangladesh by the end of 2007

Our place at the technological frontier

Warid has pioneered in key technologies which include the following Custom-made network for Bangladeshrsquos environment Congestion-free connectivity in all coverage areas Roll out plan for complete national populated coverage by 200X Future professional network (GPRS compatible and 3G upgraded with soft switch and

media gateway architecture) State of the art IP based contact center and leading data center

Exclusive Customer Care Our mandate for doing businesses by keeping customers at the forefront is reflected in our one stop concept for all your telecom requirements We have the maximum number of Sales and Customer Service Centers countrywide equipped with cutting edge technologies to ensure that customer needs and demands are catered for in the shortest possible time Our highly trained and well-groomed team of Customer Service Executives is on hand 24 hours to

provide you support in any area- all to make sure that your communication experience with use is facilitated in the smoothest way possible

Best Practices

We believe in a process driven setup with comprehensive business processes covering all our activities All business processes are ETOM compliant as per accredited international standards

Lower call rate

Now warid telecom providing the lower call rate in Bangladesh there call rate is vety attractive to the customer Because of attractive call rate there market share increasing rate is high

Bobous

Warid telecom providing number of bonous to their customer such as welcome bonous 20 bonous on first recharge differed bonous (BDT 249 on new sim card ) daily cash back win back bonous (scratch card bonous) 300 bonous All these bonous facalities help them to increase the market sharel

Innovation

Warid is committed to providing superior level of professional services to all its customers - before during and after the deployment of our leading solutions To accommodate our customers demands we have deployed a state-of-the-art 25G EDGE compliant network There are also innovative services of various standards that cater to a wide spectrum of users42 Weakness

Coverage

Coverage of Warid telecom has not fully established Thatrsquos why some of the districts of Bangladesh are out of waridrsquos network coverage Warid is loosing those area customers This is one of the weaknesses of warid telecom

Billing System

The abrupt barring of connection due to a complicated billing system confuses the customers Such hassles lead to an unfavorable impression for the company

Complicated price structure

Pre ndashpaid and Post-paid call charge is very complicated to the customers Even though per unit call charge is mentioned sometimes customers get confused about their charges and bill

No long-term DistributionChannel strategy

Warid has not yet taken initiatives of its long-term distribution channel strategy Waridrsquos current market expansion with its short-term distribution channel goal meet it present requirement But for its future market expansion and to reach its new segment of customers more effectively in efficient manner Warid needs to take bold steps from now on

Commercial ads are not too creative

Waridrsquos commercial ads are not that much appealing its prospective customers compare to its competitors Valuable features are not focused in its ad Warid does not show its competitive advantages through its ads whereas its competitor such as Banglalink has done it effectively

Becoming Market Follower

Warid Is now becoming market follower as competition is going so fast in mobile telecommunication industry It is not good for Warid telecom to become reactive to its competitors

43 Opportunities

Attractive market

Bangladesh is a highly attractive market for mobile services due to its large and highly concentrated population low penetration of telecommunications services and high growth in mobile subscribers With approximately 140 million inhabitants it ranks as the eighth most populous country in the world and is among the most densely populated Bangladesh is served by only 1million fixed lines and has only approximately 20 million mobile subscribers While mobile services have been available in Bangladesh since 1991 growth in this sector has only accelerated in recent years This market has still low penetration rate but still there is opportunity to increase high penetration rate

Huge need for telecom services

Current market growth rate of the telecommunication is significant which arises a great opportunity for the cellular phone companies to grow rapidly The demand of the cell phone is still increasing Variety services with most lucrative features made this sector more and more attractive day by day Recent yearrsquos growth reflects the enormous potential for the development to telecommunications and information technology in the country

Declining prices for handsets

The prices of the mobile sets are declining in Bangladesh that makes a easy gate way for the customers to use cell phones It will create an opportunity for the telecommunication industry by getting large number of customers There are some others opportunities which can be important factors for Warid telecom are Economic growth of Bangladesh new and better interconnection agreement and future privatization of the fixed network

44 Threats

Global Companies

As global companies like ATampT BPL are operating in India they might think to enter the Bangladeshi market with higher capital If so it will be a huge threat for Warid

TampT Mobile

TampT is now fully entered into the mobile telecommunication industry It is now becoming the great threat business for all other mobile phone operators by providing unfair advantages and cause sever problems Like ndash Load shading time table for Dhaka city

More rigid government regulations

Government rigid regulations and policy narrows the direction of the cellular phone companies Warid has to go through lengthy government procedures to take permission to launch a new service package The imposed increased taxes for SIM price will slower the growth of this industry

Threats of potential new entrants

There are rumors in the market that some companies are trying to enter the market with cheaper technology Potential new entrants can get into the telecommunication market with cost effective approach and take off market shares New domestic and foreign cellular phone companies can start telecommunication network business As Bangladeshi people are very much price sensitive it might cause serious problem for Warid

BTTB has reduced NWD and ISD call charge

Recently BTTB has reduced its NWD and ISD call charges to promote LAN phone usages This has affected the mobile phone industry and significantly reflected in the revenue earning of BTTB

Price war

All the four companies are fighting to get the market share by cutting price of the mobile phone connection All competitors are lowering the unit price and also providing pulse facility like AkTel provides pulse at the thirty seconds of the first minute So the market is fighting with each other with their pricing strategy

Airtelrsquos PRODUCTS AND SERVICESairtelrsquos Post paid products are

For the taste of different types of customers airtel offered postpaid and prepaid package including different features There are three types of postpaid package-

service types amp others airtel advantage airtel classic airtel exclusive

product proposition worry free flat tariff attractive fnf rates highest fnf features

selling price bdt 650 bdt 650 bdt 1250

connection price bdt 150 bdt 150 bdt 150

non-refundable deposit bdt 500 bdt 500 bdt 1100

default credit limit bdt 500 bdt 500 bdt 1100

airtel classic offers you flexible tariff plans which will help you to explore a wide range of services and keep overall cost to a reasonable limit

modalities

1 existing customers can continue with their current packages or migrate to new packages but migration from new package to old package will not be possible new sales will only be made through new tariffs

2 minimum usage for line rent waiver will include all types of voice vas usage and rentals

3 no use no bill policy will prevail as it is for the postpaid packages if a postpaid customer does not make any activity during an entire bill cycle the line rent will not be applicable in the month-end invoice

4 existing super benefit will remain same as they are

5 tariffs which are not covered at this fact sheet will remain as they are

airtel advantage comes with an attractive flat tariff plan large close calling circle which makes your communication simple

modalities

airtel exclusive brings you the highest fnf features and 1 second pulse that will enable you manage your calls efficiently

1 This package is available for new acquisition

2 Regular Classic advantage amp super benefits customer will be able to migrate to this new package and also migration from Exclusive package to Classic advantage package is possible but exclusive package to super benefits will not be possible

3 Only the customers from super benefits package will be able to migrate to exclusive package through short code 3136 at FOC (free of cost) Customer will write lsquoExclusiversquo and send to 3136

4 No use no bill policy will prevail as it is for the postpaid packages if a postpaid customer does not make any activity during an entire bill cycle the minimum commitment will not be applicable in the month end invoice

52 airtelrsquos Pre paid products are

airtel is the most lovable brand by youth Prepaid actually designed for the vibrant user across the country There are five types of prepaid features-

Tarrif chart

FOORTITariff (Tkmin)Voice Calls Outgoing Tarrif

(in Tk per min)airtel (special time) 029other operators (special time) 069airtel 079other operator 119FnF naSMS Calls Outgoing (in Tk per SMS) _

airtel Tk049SMSother operatorairtel fnfother operator fnf

special time 1200am to 300pmADDATariff (Tkmin)Voice Calls Outgoing (in Tk per min) 24 Hours Tariffairtel TK 079other Operator TK 119airtel fnf TK 029other operator fnf TK 069SMS Calls Outgoing (in Tk per SMS)

_

airtel TK 049other operator TK 049airtel fnf TK 029other operator fnf TK 029Other Facilities ndash

Number of FnF 8Pulse 30 SecGOLPOTariff (Tkmin)Voice Calls Outgoing (in Tk per min) 24 Hours Tariffairtel TK 079other Operator TK 079airtel fnf N Aother operator fnf N ASMS Calls Outgoing (in Tk per SMS)

_

airtel TK 039

other operator TK 039airtel fnf N Aother operator fnf N AOther Facilities ndash

Number of FnF N APulse 60 Sec

KothaTariff (Tkmin)Voice Calls Outgoing (in Tk per min) 24 Hours Tariffairtel TK 079other Operator TK 119airtel fnf NA

other operator fnf NASMS Calls Outgoing (in Tk per SMS) _

airtel TK 039other operator TK 049airtel fnf NAother operator fnf NAOther Facilities ndashNumber of FnF N APulse 1 Sec

DolbolTariff (Tkmin)

Feature community onnet offnet

voice call BDT 029 BDT 079 BDT 119sms BDT 029 BDT O49 BDT 049pulse 30 seconds fnf feature no fnf

gprs 0015paisa per kb

Airtel enterprise packages Targeting the corporate and SME segmentsairtel has launched PCO with state of the art services including GPRS corporate SMS broadcast dedicated customer relationship management and customized packagesThe current packages arebull enterprise corporate targeted at the corporate segment bull enterprise SME targeted at the SME segment bull enterprise personal

Value Added Service of

airtel telecom

61 Basic Services

To better manage your calls airtel provides you with Basic services which are immediately available for use as soon as you start using your airtel connection

The Basic Services are as follows

Caller Line Identification Call Waiting Call Holding Conference Call Call Divert

62 Data Services

Airtel offers a wide range of data services including high speed data access over the mobile network through GPRS EDGE connectivity multimedia messaging surfing inernet and browsing WAP sites

Currently available data services are -

o Internet o WAP o MMS

Standard Charges (All charges are exclesive of 15 VAT)

Internet browsing Tk 002 KB WAP Tk 002 KB MMS outgoing (airtel to airtel)Tk 500 MMS MMS incoming (airtel to airtel) free of cost

63 Enhanced Services

To make your communication more convenient personal and fun Warid offers a bundle of enhanced services

Use our Voice SMS service to send a greeting in your own voice to your loved ones to surprise them

With airtel Caller Tunes you can play music for your caller while they are waiting for your to pick up your phone

Never miss out on a call again- subscribe to our Missed Call Alert service to be notified of all your missed calls via SMS whenever you canrsquot be reached

Activate your voicemail service so that your callers can leave recorded messages for you when yoursquore not there to answer the phone

64 FunloadsGet the latest ring tones and jazz up your handset Or download a recipe and make something delicious for that special someone Download a greeting and send to your friends family or loved ones and show them how you feel There are many more contents that you can download and share from the airtel Funloads section

Funloads are available for you in the airtel live Menu in your handset They can be found in four funload sections-

Info Zone Entertainment Messaging My Stuff

The choices of fun loads in each menu are as follows-

Info Zone

Sports For the latest on sports updates visit the sports section

News Get national and international breaking news 24 hours a day from our news section

FinanceYour connection to reliable business bulletins Get finance news forex rates bullion rates stocks index top Stocks and stock quotes

ReligionComplete your day by reading religious Ayats amp Hadith

WeatherGet confirmation about latest weather news 24 hours both global and local Simply type in the name of any city around the world to know what the weather is like over there whenever you want

DictionaryTired of searching for words using a big fat dictionary Funloads has an electronic one which will instantly bring you the meaning of the word you type in

Time Check

Know the local time of any city in the world- type in the name of the city press ldquoSENDrdquo and the information you want will be sent to you in an SMS

Entertainment

Logos amp Icons

Download logos pictures color wallpapers to decorate your phone The choices of these contents can be viewed at our website- wwwwaridtelcombd - along with their respective item codes To download the content of your choice go to the ldquoLogos amp Iconsrdquo menu and type in its item code

Jokes Get a variety of joke contents through your SIM Genie menu from the jokes section

Ring Tones Download cool ringtones (true tones monophonic Tones polyphonic tones) in your handset To view the choice of ring tones that are offered please visit ndashwwwwaridtelcombd

Music amp Movies

Be the first to know about the latest on music amp movies from around the world

Quotes Funloads provide you with everyday quotes to lift your spirits on a daily basis

Horoscope Check out what the day holds for you by reading your horoscope through the SIM Genie menu - and see if it works for you

Games Sitting idle wondering what to do Download and play fun games like Penalty Quizz Jumble Word amp Guess The Number

Recipe Surprise your family with a lovely meal cooked using a Funload recipe selection Please visit our website to view the choices of recipes that are available (along with their item codes)

Messaging Greetings Express yourself instantly with various types of greetings For a list of greetings that are available please visit our website

My Stuff Alerts Want a daily dose of Funloads You can subscribe to ldquoalertsrdquo to get updates on Breaking News Jokes Horoscope Ayat Hadith Prayers Time amp Weather Forecast on a daily basis

65 Caller Tune-MRBT

Dedicate music for your callers while they are waiting for you to answerhellip

Dedicate music for your callers while theyrsquore waiting for you to answer

From great old songs to latest hits to just amazing sound effects download your favorite Caller Tunes and set it for your callers to hear

You even have the power to organize your own playlist How cool is that

Caller Tunes offer -

Bangla Hits ndash Band music Folk Classical and many morehellip English hits - Pop Rock Instrumental and many morehellip Eastern selection - a mixture of Hindi amp Arabic songshellip

Advanced Caller Tune Set-up ndash

Your Caller Tunes service also offers other advanced and exciting set-up features such as-

1 Music BoxTurn your cell phone into a personal stereo by creating your own Music Box include five different Caller Tunes played automatically in a sequential order

2 Dedicated ToneSet one common tune for all or you can dedicate up to 10 different tunes for 10 different callers

3 Time Based SettingsYou can preset different Caller Tunes for different timings of the day ndash morning evening afternoon or any other

4 Special OccasionsYou can preset special Caller Tunes to be played on special days eg Birthdays Anniversaries Eid New Year and many morehellip

66 GPRS-MMS-WAP

GPRSEDGE as a bearer enable Warid to provide advanced data related service to the customers It is a high speed data transmission technology in GSM networksInternet

Surf internet anytime anywhere

Warid understands your need for being connected in todayrsquos fast-paced world of information Surf Now brings the world to your hands by enabling you to access internet using your Warid connection

Just use your Warid phone as a modem to access internet from your desktop or laptop and get connected to the informational highway wherever Warid network is available in Bangladesh

WAP

Donrsquot have a computerlaptop around Use your mobile phone to surf WAP sites

WAP (Wireless Application Protocol) bridges the gap between the mobile world and the Internet Our GPRSEDGE facilities give you the ability to surf WAP sites so that you can access a wealth of information using just your phone How handy is that

MMS

hellipbecause life is about sharing moments

Share your lifersquos most beautiful experience with Waridrsquos MMS Make your messaging fun colorful and musical Add pictures animations polyphonic amp MIDI sound even video clips to messages and show the world how amazing communication can be

Activating Surf Now on your phone

In order to use Surf Now (GPRSEDGE) there are certain things you require-

1 1st requirement- You need to have a GPRSEDGEMMS compatible handset 2 2nd requirement- Your handset needs to be configured before using the services

Normally if you want to access GPRSEDGE through your mobile you need to configure your handset This makes life complicated - as you have to find out your handset model name model number model type etc and enter them into your phone

67 International Roaming

As the world keeps getting smaller and smaller we know that your communication is no longer confined between the boundaries of your own home

On some days you may find yourself traveling in the streets of Malaysia or Thailand enjoying the sights and sounds of the city while on the next day you may find yourself in a conference room in London or Singapore

For whatever reason you are traveling outside your country we understand your need to stay connected with your family friends and colleagues back home

To seamlessly carry your words across boundaries Warid offers you International Roaming Services as

Globe Roam IR SMS

Eligibility Conditions

Postpaid Warid Connection with ISD facility International Credit Card (own name) RFCD Account FC Account Valid International Passport Security Deposit of BDT 10000 (Refundable)

To subscribe the Globe Roam services you also need to submit certain documents to Warid as follows

Required Documents

Duly filled subscription form Photocopy of valid International Passport (first 7 pages) Photocopy of valid International Credit Card RFCD Account FC Account

In order to download the Subscription form (208 KB)

How to select network while abroad

After reaching to the foreign country you have to get connected to a foreign operatorrsquos network to make use of Globe Roam services You can do this in two ways

Automatic Network Selection o Go to the ldquoNetwork Selectionrdquo menu in your handset o Select ldquoAutomaticrdquo o The strongest Network will be selected automatically for your use

Manual Network Selection

o Go to the ldquoNetwork Selectionrdquo menu in your handset

o Select ldquoManualrdquo or ldquoSearchrdquo o All available networks will be displayed o Select your desired network

Disclaimer

Availability of roaming services( Voice SMSGPRS amp VAS) in a particular destination would depend on Warid-foreign operator roaming tie-up status Hence you need to check with your nearest Warid customer Care Center for detailed information on available services and tariff structure for the particular destination

IR SMS

IR SMS allows you to stay in touch with your contacts and loved ones via SMS only when you roam around the world This service gives you the option to receive and send SMS using your Warid number when you are abroad without having to activate voice and other regular VAS services

To ensure that you have a quick convenient amp affordable way to drop a line back home Warid offers you IR SMS

How to activate IR SMS

IR SMS service can be activated from your handset using the SIM Genie menu

Please note

Before activating IR SMS from your SIM Genie menu you need to meet certain eligibility conditions and submit a few documents to Warid (Please see the subscription requirements for IR SMS services)

All incoming and out going voice calls will be barred after activating IR SMS therefore please activate IR SMS just before leaving Bangladesh

To reactivate your voice call facilities after coming back to Bangladesh you need to deactivate IR SMS This can be done from the SIM Genie menu (by clicking on lsquoDeactivatersquo inside the lsquoIntlRoam SMSrsquo menu)

Standard SMS charge is applicable for activationdeactivating SMS Roaming VAT applicable Conditions applied

68 Daily alert services

You can activatedeactivate daily alert service using your handsetsbquo once you insert Warid SIM in it Following daily alert service options are available in the SIM Genie menu

Breaking News Jokes Horoscope Ayat Hadith Prayersrsquo Time Weather Forecast

ProcessFollowing process is required to be followed in order to get daily alert service(s) activated

Daily Alert Service Activation Process

Go to SIM Genie menu Select My Stuff Select My Alerts You will be provided with aforementioned alert options which can be selected

according to your choice Select ldquoActivaterdquo

Daily Alert Service Deactivation Process

Go to SIM Genie menu Select My stuff Select My alerts

Select the already subscribed alert (eg Weather Forecast)

Select Deactivate

If you find difficulty in this process please contact Customer Service Center by dialing 786

Cost Sending request through SIM Genie Menu for activation deactivation will be charged as per Non Premium SMS based charges A monthly rent of Tk 10 will be charged on any alert service selected for the month

Benefit Using your mobilesbquo you can get your desired updates and alerts on daily basis

69 Itemized billing

This option is available for postpaid customers only Being a postpaid customersbquo you can get your outgoing as well as incoming call details on-demand as well as on monthly subscription basis

Monthly-subscription based billing

Process 1 You may also activatedeactivate detailed bill in your monthly billing statement through placing request by SIM Genie menu You can request any of the billing categories as follows

Detailed - In order to get detailed billing information incoming as well as outgoing Outgoing only - In order to get outgoing billing information only Deactivate - In order to deactivate monthly subscription of detailed billing Status - In order to know whether you are subscribed unsubscribed to itemized

billing

Please go through the simple steps mentioned below

Go to SIM Genie menu Go to Self Service Go to Itemized Billing Select any of the above billing categories as mentioned above Soon you will receive an SMS regarding your request

If you request for detailed billing you will get to know all the incoming and outgoing call details of the month inside the monthly bill statement

On-demand based billing

In order to get it on-demand basis please contact to Customer Service Center Either call 786 or pay a visit to your nearest business center to get detailed billing information on demand

Cost

Outgoing amp Incoming Call Details Only Outgoing Call Details

Charges Tk 100 per month call details (excluding VAT)

BenefitsYou can get your call details on demand If you dont wish to receive call details through postal mailsbquo you can view your call details free of cost on our website

610 Choose your own number

You can get number of your choice if your chosen number is not issued to any other customer

Process You can send your request directly through SIM Genie menu All you have to do is to send a request from your SIM Genie menu and then if your desired Warid number is not issued by anyone you can pay a visit to any business center and change your existing Warid number as per your chosen Warid number by submitting the following documents

Photocopy of NIC

Billing address verification document eg any latest utility bill copy etc

611 Direct debit facility

Direct debit facility enables our customers to pay their monthly bill This offer is valid for postpaid customers only Monthly bill is charged to customers credit card which heshe can see in monthly credit card statement

Process

Fill out a form available at any Warid Business Center and get the DirectAuto Debit payment facility for your bank account (local currency and foreign currency account) from your designated bank(s) (Prime Bank Limited Eastern Bank Limited Islami Bank Bangladesh Limited)

The facility can be exercised with Credit card (Standard Chartered VisaMaster card) as well

Cost Availing direct debit facility is absolutely free

Benefits You need not to stand and wait in queues to pay your monthly postpaid bill Insteadsbquo bill will be charged to your monthly credit card statement

612 Ring tone

We make ring tones of popular as well as latest songs available in polyphonicsbquo monophonic and true formats for convenience of our customers

Criterion In order to download any ring tone of ldquopolyphonic tonerdquo ldquotrue tunerdquo category you have to be an active GPRS subscriber whereas monophonic tones can be downloaded without activating GPRS Please check your handset compatibility before you try to download ring tone

Process

Go to ldquoSIM Genie Menurdquo Select ldquoEntertainmentrdquo Select ldquoRing Tonesrdquo Select your desired subcategory that your handset supports (for example True tune) Select your handset name from the list (If your phone name is not listed press

ldquoOthersrdquo) If your number is already listed enter ldquoModel number namerdquo For ldquoOthersrdquo enter

ldquoHandset Namerdquo and press ldquosendrdquo button and then enter ldquoModel number namerdquo Enter code for your desired ring tone and press send button Soon you will receive your chosen ring tone

Cost

True tone 10 Tk successful Download

Polyphonic tone 8 Tk successful Download

Monophonic tone 5 Tk successful Download

Since ring tone is one of the SIM Genie menu optionssbquo in addition to above charges sending request through SIM Genie Menu will be charged as per Non Premium SMS based charges

BenefitYou can download ring tones of your desired songs in your desired format only by sending SMS

613 Migration from prepaid to post paid (MVPP)

Prepaid number can be converted into postpaid whenever you wish to do so In the same way you can also migrate from any prepaid to another prepaid package Similarly migration can be placed from any postpaid to another postpaid package

ProcessMigration from ldquoPost to Postrdquo ldquoPre to Prerdquo Pre to Post package

In order to migrate from one prepaid to another prepaid package requires the following processGo to ldquoSIM Genie Menurdquo

Select ldquoSelf Servicerdquo Select ldquoTariff Changerdquo You will find the following subcategories

o Current Package query (Notices tariff rate of your current package) o Post to Pre o Pre to Post o Post to Post o Pre to Pre

Select any of the subcategories above Now you will get two subcategories

o Tariff Details (Notices tariff rate of your chosen package ) o Convert Now

If you like to migrate for sure then press ldquoSendrdquo button on ldquoConvert Nowrdquo or if you just like to know the tariff of other package press ldquoSendrdquo button on ldquoTariff Detailsrdquo

If you have selected ldquoConvert Nowrdquo you will soon receive an SMS regarding confirmation of your migration and if you have selected ldquoTariff detailsrdquo you will receive an SMS regarding tariff details of your chosen package

Migration from ldquoPrepaid to Postpaidrdquo package Note In order to migrate form any Prepaid package to Postpaid package itrsquos not enough just to send a request from SIM Genie Menu Beside the request from SIM Genie you have to pay a visit to any of our Business Centers However you may directly visit to the nearest Warid Business Center along with the following documents is required to be paid

Copy of ID Copies of any last three months utility bills (eg electricity bill payments) for address verification purposes Original SIM

614 E-portal service

You can get registered to our website where your mobile number is accepted as your login while you can set your password as per your wish

Process

You can register at our website by follow the process mentioned below

First you need to go to home page of this web site In the login section you will find ldquoCreate Profile Click hererdquo Click on ldquoClick Hererdquo Please enter your phone number and click ldquoSubmitrdquo button You will receive an SMS in your handset regarding Activation Code Please enter the ldquoActivationrdquo code and set your desired password

(While entering activation code please remember to put Capital letter Short letter as per written in the SMS)

Click on ldquoSubmitrdquo button In successful registration you will be greeted by us and you will be asked to fill up a

form of secret Question amp Answer Please set your secret question and set corresponding answer After completion of the procedure please log out and enter your phone number as

username and your given password while registration Now you will find yourself as being one of our proud members of web-portal

Cost

Registration to our website is absolutely free

Benefits

By registering to our websitesbquo you can enjoy a number of benefits some of which are

Free call details Free billing history Free address book Free browsing to the songs of caller tunes Free SMS sending through website (applicable for on-net only) Managing updates of your profile

615 Mobile backup

Warid Telecom is aiming to introduce Mobile Backup service Now a Warid subscriber can easily store different information from mobile to backup server and restore stored information in the mobile handset anytime through very simple mechanism

1 What is Mobile BackupMobile Backup is a service that safeguards all data of your mobile phone including Contacts Calendar SMS Photos Videos Music Calendar and Tasks depends on your handset The

Mobile Backup service copiesupdates your mobile phonersquos data in a secure manner to secure mobile Backup system and also enables you to restore the saved data on your phone (NewExisting) whenever you change your phone or in case you lose the data accidentally

2 What are the features available on Mobile Backup serviceMobile Backup service enables you to1048696 Easily amp quickly backup all your mobile data1048696 View manage and edit all your data through secure internet website1048696 CopyRestore all your savedbacked-up data to your phone (New or Existing)

3 What all kind of data that can be saved using Mobile Backup serviceYou can save the following categories of data depending on your phone model1048696 Contacts List 1048696 Photos 1048696 Videos 1048696 Music 1048696 Events amp Tasks 1048696 Calendar 1048696 SMS

CostRental chares BDT 2000 month (Excluding VAT 15)

616 Voice adda

As part of new product amp service initiatives Warid has launched Warid Voice Adda service This is a 24 hours open voice based service which will allow all Warid subscribers to dial 3443 and have voice-chat with friends It is a place where any subscriber can make new friends amp talk non-stop on hisher favorite topics while disguising hisher identityVoice adda is an on-net voice chat service which allows a registered subscriber to have chat with another registered subscriber of ldquoVoice Addardquo serviceCost1st min BDT 5min and2nd min amp onwards BDT 2minPulse 60 secNote - Above tariff is exclusive of 15 VAT- There are no additional charges for registering to this service617 mRadio

Mobile Radio concept revolves around the idea of providing radio-like service to any Warid Telecom customer anywhere in Bangladesh and to present the music to the end userrsquos taste Mobile Radio is a IVR Based App which letrsquos user to listen browse Music dedicate music and set RBT The advantage of Mobile Radio is that there is no handset barrier Streaming of music takes place 24X7

Dial 4040 to activate mRadio service and enjoy full track song activate song as Caller Tune Dedicate song and many more

618 Voice mailThe Voicemail service will allow the callers of a Warid customer with Voicemail to leave a message for himher when they are unreachable due to reasons such as the following1048696 For all-calls1048696 For busy-calls1048696 For no-answer calls1048696 For not reachable calls

Callers will be greeted by a voice greeting which will prompt them to leave a message so that the recipient can later get back to them For every new voicemail received the Warid Voicemail customer will be notified by an SMS The customer can then retrieve the Voicemails at their convenient time by dialing into 789

Functions FeaturesVMS will enable you to do following main functions1048696 Retrieval listen to new amp old messages1048696 Playing options are from newest dated to oldest dated messages in a customerrsquos voicemail box1048696 The VMS system will inform the customer of how many new amp old messages they have1048696 Headers of messages can also be played ie the phone number date and time of the message deposited1048696 The VMS customer can also request the depositorrsquos phone number by SMS1048696 Messages can be replayed saved or deleted1048696 Received Voicemail messages can be stored in the voicemail inbox for at least 30 days1048696 At least 25 voicemail messages (30seconds long at most) can be stored After 30 days these will be automatically deleted to make space for new incoming messages1048696 Warning SMS when inbox is becoming full so some old messages can be deleted by VMS userCharges for Warid Voice Mail ServiceMonthly rental Tk 1000 per monthRetrieving Voicemail messages from IVR Tk 010 per minVoicemail message SMS notification Free

619 Missed Call Alerts (MCA)Missed Call Alerts (MCA) is a service that allows Warid customers to get SMSnotifications on the calls they have missed or could not receive due1048696 Out of coverage1048696 Phone was switched offout of chargenot reachable1048696 Phone was busy condition1048696 MCA SMS alerts will contain the callerrsquos number time and date of the call1048696 MCA alerts will be sent as per single calls1048696 Unanswered calls that are presented to the handset are not handled by MCA serviceMCA FeatureWarid Missed Call Alert Service provides the following features in the case of an MCA user and a caller to the MCA system1048696 Instant delivery of Missed Call Alerts upon your availability1048696 These SMS Alerts carry your calling partys number date amp time of call1048696 One alert per missed callCostMonthly rental Tk 1000 per monthAlert SMS free

PROMOTIONAL ACTIVITIES OF WARID TELECOM71 Promotional mix

Market can choose from two basic promotional mix strategies- push promotion and pull promotion Push promotion strategy is a promotional strategy that calls for using the sales

force and trade promotion to push the product through channels The producer promotes the product to wholesalers the wholesalers promote to retailers and the retailers promote to customers Pull promotion means a promotion strategy that calls for spending a lot on advertising and consumer promotion to build up consumer demand If the strategy is successful consumers will ask their retailers for the product the retailers will ask the wholesalers and the wholesalers will ask the producer

Warid telecom is following pull strategy they are creating demand for their product through various promotional tools

72 Advertising

Advertising is any paid form of non-personal communication of ideas or products in the prime media ie television newspapers magazines billboard posters radio cinema etc Advertising is intended to persuade and to inform

The two basic aspects of advertising are the message (what you want your communication to say) and the medium (how you get your message across)

Warid telecom spending huge money for advertising and billboard posters

73 Direct marketing

Direct marketing creates a direct relationship between the customer and the business on an individual basis

74 Personal Selling

Personal selling refers to oral communication with potential buyers of a product with the intention of making a sale The personal selling may focus initially on developing a relationship with the potential buyer but will always ultimately end with an attempt to close the sale

75 Sales Promotion

Sales promotion refers to the provision of incentives to customers or to the distribution channel to stimulate demand for a product

76 Public Relations

Public relations is the communication of a product brand or business by placing information about it in the media without paying for the time or media space directly

77 Factors that determine the type of promotional tools used

Each of the above components of the promotional mix has strengths and weaknesses Thatrsquos why warid always emphasized on the following sectors to make their promotional activities more valuable

(1) Resource availability and the cost of each promotional tool

Advertising (particularly on television and in the national newspapers can be very expensive) The overall resource budget for the promotional campaign will often determine which tools the business can afford to use

(2) Market size and concentration

If a market size is small and the number of potential buyers is small then personal selling may be the most cost-effective promotional tool

A good example of this would be businesses selling software systems designed for supermarket retailers On the other hand where markets are geographically disperse or where there are substantial numbers of potential customers advertising is usually the most effective

(3) Customer information needs

Some potential customers need to be provided with detailed complex information to help them evaluate a purchase (eg buyers of equipment for nuclear power stations or health service managers investing in the latest medical technology) In this situation personal selling is almost always required - often using selling teams rather than just one individual

By contrast few consumers need much information about products such as baked beans or bread Promotional tools such as brand advertising and sales promotion are much more effective in this case

QUESTIONNAIRE ANALYSIS1) Warid Telecom has strong network coverage within its network territory

Interpretation Most of the customers strongly agreed regarding warid telecomrsquos strong network coverage 615 customers gave their opinion for lsquostrongly agreersquo option and 385 customers gave their opinion for

lsquoagreersquo option No one has chosen the disagree option Thatrsquos why we can say that the network of warid telecom is very strong

2) Each and every call gets its connectivity without dropping any call

Interpretation 795 Customers are strongly agreed regarding this statement and 205 gave their opinion for agree option no customer vote for disagree option So we can say that mobile connectivity of warid telecom is excellent

3) Warid telecom gives fastest internet facilities

Interpretation Strongly agree customers are 615 and agree customers are 385 No disagree customer has been found Some of the customer said that lsquoInternet speed of Warid telecom is mind blowingrsquo

4) Customer care and after sell service of warid telecom is satisfactory

Interpretation In that case most of the customer gave their opinion for lsquoagreersquo option Percentage of agree customers are 692 and strongly agree customers are 308

5) Call charges are affordable by customers

Interpretation In that case most of the customer gave their opinion for lsquoagreersquo option Percentage of agree customers are 692 and strongly agree customers are 308 Every one is satisfied for their tariff plan because their call charges are comparatively low

6) Advertisement of warid telecom is building high awareness

Interpretation Only few of the customers are satisfied for their advertisement percentage is 231 most of the customers has been chosen disagree option for that statement 26 customers are strongly disagree regarding this statement

So form customerrsquos opinion we can easily get the idea that the advertisement of warid telecom is not satisfactory

7) Promotional campaigns are very much effective for encouragement

Interpretation 718 customers are disagree about this statement 26 customers are strongly disagree Only 205 customers are agreed and 51 are strongly agreed regarding this statement Customers are not satisfied onwarid telecomrsquos promotional campaigns

8) Connection (SIM) is available everywhere

Interpretation 795 customers are agree for availability of warid connection128 customers are strongly agree and 77 customers are disagree regarding this statement

9) Value added services of warid telecom are

adequate

Interpretation Most of the customers are satisfied on their value added services 846 are

agreeing 128 customers are strongly agreed Only 26 percent customers are disagreeing about this statement

10) Bonus talk-time is very attractive

Interpretation All the customers like the bonous offer by the warid Every one needs this service So customer satisfaction is very high regarding the bonous offer

Total sample size of the Questioner analysis is 39Above Questioner analysis is made only for report purpose not for commercial purpose

FINDINGS RECOMMENDATIONS AND CONCLUSIONFindings

From the above pie charts we can easily find out the strength and weakness of warid telecom Bangladesh limited Majority of the customers are satisfied on warid telecoms servicesBut their advertisements are failing to catch peoplersquos heart At the same time they have some problem in there network coverage They have strong net work coverage in district level but out side the district level there network coverage is very low

RecommendationsWarid telecom has weakness in their Integrated Marketing Communication strategy (IMC) so they need to reform this strategy The most important thing they need to do the expansion of network all over the countary that will help them to maintain steady growth Warid Telecom need to develop some other value add services that are very popular to the customer such as call blocking balance transfer facility request call mobile back up service and they also need to provide more internet facility because the demand of internet service is increasing day by day

ConclusionFrom the above analysis we have come to know that overall performance of Warid telecom is good and most of the Warid customers are satisfied by using Waridrsquos service Some of their customers are not happy about waridrsquos promotional activities and form the analysis We found out that their promotional tools are not working properly thatrsquos why they are failing to achieve their targeted market share They need to give more emphasize on their advertisement and promotional activities bibliography

PRINTED REFERENCESMonthly published customer care bulletin

ONLINE REFERENCES1 wwwwaridtelcombdplsportal2 wwwwikipediaorgwikiWarid_Telecom_(Bangladesh)3 httpwwwbttbnetbd4 httpwwwwaridcscom5 wwwgooglecom

FGD Interview
- (
- - Airtel enterprise packages Targeting the corporate and SME segmentsairtel has launched PCO with state of the art services including GPRS corporate SMS broadcast dedicated customer relationship management and customized packages

Specific objectiveThe research will be aimed at fulfilling the following specific objectives

bullTo evaluate the customer service of airtel

bull To find out the internal and external environment of airtelbullTo identify the customers attitude towards the customer service departmentbull To describe the service amp product offered by airtelbullTo describe the customer service marketing specially value added services that airtel provides for their customersbullTo identify the differences between existing and potential customers regarding attitude and perceptionbullTo find out the relationship between the customers and customer managerbullTo find out the problems behind the VAS offered by the Service provider (airtel) with regards to the customersrsquo expectationbullTo compare the VAS offered by the airtel telecom with regards to their customerrsquos expectationbullTo analyze whether the VAS is demandable for the Mobile marketbullTo determine that ldquois there any special feature that differentiates their VAS from othersrdquobull To describe CSR activities of airtel bangladesh limited

Scope of the StudyThis report renders a close analytical look at the subscribersrsquo service satisfaction level that airtel is providing recently and usages with a closer to view subscribersrsquo expected services from airtel At the same time this report will help to gather knowledge about the customer services provided by airtel Now a dayrsquos demand for airtel pre-paid is going up in the market So to remain in this position in prepaid market this research is very needful because customer is the core concentration of marketing Their satisfaction will bring airtelrsquos success and help to reach the goalThis proposal examines customer satisfaction models for assessing the relationship of customer service offered through Customer Care Division with the level of customer satisfaction The author illustrates the approach by studying customer satisfaction in a semi structured questionnaire form and interviewing the customers from different parts of the country (geographic region) different age groups and different status

Methodology of the StudyThe type of business research used in this report is of descriptive natureThrough this descriptive research the report sought to determine the answers to why what where and how questions of the existing airtel subscribers and their expectations

1 Population The population of this research project is defined as fallowa Element Existing all customerrsquos of airtel b Unit Individual customerrsquos of airtelc Extent Banani Branch in Dhaka City amp call centre 786d Time February 2012 ndash April 2012

2 Sample Frame Individual customer of airtel those who come to the airtel experience center (Banani Branch) for solving their different types of problem

Interview

X X

Warid Telecom

RABI

Banglalink GSM

CityCell Digital

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Interview

X X

Warid Telecom

RABI

Banglalink GSM

CityCell Digital

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Interview

X X

Warid Telecom

RABI

Banglalink GSM

CityCell Digital

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Warid Telecom

RABI

Banglalink GSM

CityCell Digital

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Warid Telecom

RABI

Banglalink GSM

CityCell Digital

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

About airtel

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

33The Service

34 The People

35 The Technology

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

CEO Cris Tobit

Male 90

Female 10

Head Office

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

(

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Best Practices

Lower call rate

Bobous

Innovation

Coverage

Billing System

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

43 Opportunities

Attractive market

44 Threats

Global Companies

TampT Mobile

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Price war

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

modalities

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Tarrif chart

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

_

airtel TK 039

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

airtel telecom

61 Basic Services

62 Data Services

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Info Zone

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Time Check

Entertainment

Logos amp Icons

Music amp Movies

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

65 Caller Tune-MRBT

66 GPRS-MMS-WAP

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

WAP

MMS

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Globe Roam IR SMS

Required Documents

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Disclaimer

IR SMS

Please note

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Select Deactivate

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

69 Itemized billing

billing

Cost

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Photocopy of NIC

Process

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

612 Ring tone

Process

Cost

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

Process

Cost

Benefits

615 Mobile backup

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

616 Voice adda

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

72 Advertising

73 Direct marketing

74 Personal Selling

75 Sales Promotion

76 Public Relations

adequate

FGD Interview
- (

adequate

FGD Interview
- (

adequate

FGD Interview
- (

adequate

FGD Interview
- (

adequate

FGD Interview
- (

FGD Interview
- (

FGD Interview
- (

Date post:	23-Mar-2016
Category:	Documents
Upload:	zahid-hossain
View:	289 times
Download:	6 times