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NOTE – The ability to move a user to another location requires that your Help Contact
account has access to more than one facility.
If you need to change which locations a user has access to, you can do this by using your
help contact account. Find and select a user account from the main user list (see: Find User
Account Names for help with this). Once you select a user account, you will see a ‘Manage
Locations’ menu option in the top left corner of the page:
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If you had answered the ministry survey and indicated that your facilities need to be setup
as a chain in AIS Central and this request has not yet been completed. It is most likely
because additional information is required - someone from the Ministry Help Desk will be
following up to complete the information.
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As a follow on… If you are not from a chain or group of managed facilities, and none of
your colleagues have received login credentials for the Help Account, please email the
ministry help desk.
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