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Technology and Banking

The Nature of Banking harmonizesclosely with Technology

Banking Technology

Information

Storage

Processing

Transmission

Tasks Common toBoth

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Many Benefits of Technology

Increased operational efficiency, profitability &productivity

Superior customer service

Multi-channel, real-time transaction processing Better cross-selling ability

Improved management and accountability

Efficient NPA and risk management Minimal transaction costs

Improved financial analyses capabilities

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A service-level agreement (SLA) is a contract between a network service provider and acustomer that specifies, usually in measurable terms, what services the network serviceprovider will furnish. Many Internet service providers (ISP)s provide their customers with anSLA. More recently, IS departments in major enterprises have adopted the ideaof writing a service level agreement so that services for their customers (users in otherdepartments within the enterprise) can be measured, justified, and perhaps compared withthose of outsourcing network providers

S.L.A. In refrence with e-bankingCurrently, the following three basic kinds of Internet banking are being employed in themarketplace:

Informational This is the basic level of Internet banking. Typically, the bank hasmarketing information about the banks products and services on a stand-alone server.The risk is relatively low, as informational systems typically have no path between theserver and the banks internal network. This level of Internet banking can be providedby the bank or outsourced. While the risk to a bank is relatively low,the server or Web sitemay be vulnerable to alteration. Appropriate controls therefore must be in place to preventunauthorized alterations to the banks server or Web site.

http://searchwindevelopment.techtarget.com/sDefinition/0,,sid8_gci214028,00.htmlhttp://searchwindevelopment.techtarget.com/sDefinition/0,,sid8_gci214028,00.html

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Communicative This type of Internet banking system allows someinteraction between the banks systems and the customer. The interaction

may be limited to electronic mail, account inquiry, loan applications, or staticfile updates (name and address changes). Because these servers may havea path to the banks internal networks, the risk ishigher with this configuration than with informational systems. Appropriatecontrols need to be in place to prevent, monitor, and alert management of

any unauthorized attempt to access the banks internal networks andcomputer systems. Virus controls also become much more critical in thisenvironment.

Transactional This level of Internet banking allows customers to execute

transactions. Since a path typically exists between the server and the banksor outsourcers internal network, this is the highest risk architecture and must

have the strongest controls. Customertransactions can include accessing accounts, paying bills, transferring funds,etc.

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Money Manager

Funds Transfer

Bill Payment

Quick Pay

Receive Funds

Prepaid Mobile Recharge

Ticket Booking

http://www.icicibank.com/online-services/money-manager/index.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/FundsTransfer/fund-transfer.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/billpayment/billpayment.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/quick-bill-pay/quick-bill-pay.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/ReceiveFunds/index.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/PrepaidMobileRecharge/prepaid-mobile-recharge.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/TicketBooking/ticketbooking.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/TicketBooking/ticketbooking.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/PrepaidMobileRecharge/prepaid-mobile-recharge.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/ReceiveFunds/index.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/quick-bill-pay/quick-bill-pay.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/billpayment/billpayment.htmlhttp://www.icicibank.com/Personal-Banking/onlineservice/online-services/FundsTransfer/fund-transfer.htmlhttp://www.icicibank.com/online-services/money-manager/index.htmlhttp://www.icicibank.com/online-services/money-manager/index.htmlhttp://www.icicibank.com/online-services/money-manager/index.html

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FUTURE OF E-BANKING

Internet and mobile devices have brought new rules toeconomy and shaped the way to do business

Banks has also evolved according to the new economyand took their places in this new world to add value totheir customer

The new ways to do business are :

e-commerce (B2C)

m-commerce B2B

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E-commerce - B2C

E-commerce is the buying and selling of goods and services on theInternet.

Main feature of e-commerce

24-hour availability

a global reach

the ability to interact

provide custom information and ordering

and multimedia prospects,

The Web is rapidly becoming a multibillion dollar source of revenue

for the world's businesses. Banks provide secure payments infrastructure - virtual POS

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M-commerce

Mobile commerce applications involve using a mobilephone to carry out financial transactions- this usuallymeans making a payment for goods or transferring fundselectronically.

As content delivery over wireless devices becomesfaster, more secure, and scalable, there is widespeculation that m-commerce will surpass wireline e-commerce as the method of choice for digital commerce

transactions.

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B2B

A housands of companies that sell products to other companies havediscovered that the Web provides not only a 24-hour-a-day showcasefor their products but a quick way to reach the right people in acompany for more information.

In the B2B, the bank role is to provide a reliable paymentinfrastructure that add value to corporate business

This infrastructure should cover:

Bill presentment

Bill payment

Different payment types(credit card, deposit account, loan)

Information after payment

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E-Security

To improve the e-business, all the users should feel secure to performthe transaction this environment

The main concepts in e-security are:

PKI (public key infrastructure) enables users of a basically unsecurepublic network such as the Internet to securely and privately

exchange data and money through the use of a public and a privatecryptographic key pair that is obtained and shared through a trustedauthority.

Public key is a value provided by some designated authority as akey that, combined with a private key derived from the public key,

can be used to effectively encryption messages and digitalsignature.

Private or secret key is an encryption/decryption key known only tothe party or parties that exchange secret messages. Public key isused together with a private key

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E-Security - continued

Digital certificate is an electronic "credit card" that establishesyour credentials when doing business or other transactions on theWeb. It is issued by a certification authority (CA).

CA (certificate authority) is an authority in a network that issues

and manages security credentials and public key for messageencryption. As part of a public key infrastructure, a CA checks witha registration authority to verify information provided by therequestor of a digital certificate

An RA (registration authority) is an authority in a network that

verifies user requests for a digital certificate and tells thecertificate authority to issue it.

http://definition/0,289893,sid9_gci211947,00.html

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Smart Cards

About the size of a credit card, a smart card is a plastic card with anembedded microchip that can be loaded with data, used for telephonecalling, electronic cash payments, and other applications, and thenperiodically "recharged" for additional use.

smart card contains more information than a magnetic stripe card and itcan be programmed for different applications. Some cards can containprogramming and data to support multiple applications and some can beupdated to add new applications after they are issued

Benefit of smart cards:

enhanced security

off line transaction

programmable card

loyalty

customer information

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In order to define a content managementsystem, we need to look at the

components the term is made up of..

What is a Content ManagementSystem ?

What is Content ?

What does the Management of content refer to ?

What is the System that manages the content ?

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What is Content ?

Content is in essence, any type or 'unit' of digital information.

It can be text, images, graphics, video, sound, documents,records etc

or in other words, it can be anything that islikely to be stored and managed in an electronic

format.

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What does the Management of

content refer to ?

Because the information being managed is digital in nature themethod of managing is also typically conducted electronically.

The Management refers to the process of storingcontent via rules and process (or a combination of thesame) - often with associated workflows - so that thecontent is deemed to be managed rather than

unmanaged where it is located.

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What is the System that manages the content ?

The System itself is definable as a software tool, or

combination or software tools, that facilitate the efficientand effective management of the content so as to achievethe desired 'output (which can be electronic orhardcopy)...

..so pulling all three definitions together..

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So how come there are so many CMSsolutions?

Given that there are many different types of digital content...itfollowsthat there are many different types of CMS (some crossingover from one type to another) these are the most commonexamples;

Web Content Management

Document Management

Records Management

Collaboration including Web 2.0 (Forums, Blogs)

Enterprise Content Management (all off the above)

Digital Asset Management

Portal Content Management

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18

ApplicationServer

Major Components

Database

Authoring

Templates

Publishing

User

Interface

HTMLPages

Templates

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19

Process for Designing IA for CMS

AuthoringTemplates

Content/MetadataModel

PresentationTemplates

Web Pages

User Research

Info ArchitectureDefinition

Business Strategy

Workflow

Content Presentation

ContentAudit

Publishing ProcessResearch

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Basic CMS Features

Access Control: Who is allowed to do what?

Version Control: Return to a previously saved

version Library: Page templates, images, other assets

Content Repository: Text and other assets storedin a database or XML repository

Publishing Functionality: Creates web pagesusing content and templates

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21

Prime Benefit: Efficiency

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22

Benefits

Single source of content

Reusability of content

Versioning

Easier maintenance

Consistency Easier authoring and publishing

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Asynchronous learning is one way that a learner learns in an e-learningenvironment. This mode is backed up by collaborative tools like e-mails, blogs, ordiscussion boards. So, while the learners take their own course and pace throughthe learning material, the option for interaction is always open within the learnergroup as well as with instructors. The interaction or any contribution is refined, for itis not spontaneous but thought out.

Synchronous learning, on the other hand, is through participation in the social

world. With help of social media such as Chat or Web conferences the learners,

with or without an instructor comes together and learns. This is closer to traditionalclassroom teaching, the premise behind this mode being that learning is a socialphenomenon. Isolation of the learner, which is pegged down as the main reason

why drop-outs occur in online courses, is avoided by continuous contact and thefeeling of being part of a learning community.

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Asynchronous E-

Learning

Synchronous E-learning

WHEN?

Reflecting on Complex issues or

detailed contentWhen synchronous meeting

cannot be arranged

Discussing less complex issues

Getting acquaintedPlanning tasks

WHY?

Students tend to reflect more as a

spontaneous response is not

expected

Students become more motivated as a

quick response is required

HOW?

Using asynchronous means such as

LMS, e-mails, blogs and discussion

boards

Using synchronous means like chat,

web meetings, and video-conferencing

EXAMPLES

When learners are expected to

reflect individually and are assessed

likewise

through tests,assignments or even regular

blogging

Students are expected to work in

groups and therefore interact closely

Teachers may also use this mode tosimplify concepts though video lectures

through web conferencing.

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Learning Management System manages, tracks and reports on interactionbetween the learner and the content & the learner and the instructor.

What is Learning

Management System ?

Perform learner registration, track learner progress, record test scores, andindicate course completions, and finally allow instructor trainers to assess theperformance of their learners.

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Assigns and tracks all forms of Instructor led,Resource center and Web - based learning

Facilitates a truly integrated blended approach by including Instructor led, web-based and other learning activities.

Helps improve bottom line results by maximizing efficiency and reducing training

expenditure by automating processes.

Allows easy allocation of training resources and reducing the time and cost oflearning resource administration.

Ensures all learning is undertaken in a secure password protected environment

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Helps provide usage and cost information for managers to accurately assessreturn on investment of training activities.

MANAGEMENT REPORTS

TO

EVALUATE LEARNING PERFORMANCE

Enables full tracking of learning resources and performance using a range ofstandard reports.

Provides detailed reporting to individual, which can provide valuable information on

training and assessments.

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PROVIDES ONLINE COLLABORATED TOOLS

Enhances the overall learning experience by enabling an organization's ownlearning community.

Provides a truly blended learning experience to increase knowledge retention.

Encourages learners to manage their own training with access to theirlearning records and training needs.

Learners, Instructors and admin can communicate each other using e-mail,chat, and forum / message board.

Tools consists of Forums,Chat rooms and E-Mail

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How will the LMS be useful to students as a Learner?

The LMS provides a convenient and consistent interface for all learners, withaccess to all their courses through a single login.

The course coordinator determines the design of courses and the specific LMStools used in each course.

The greatest possible educational flexibility is supported within a single familiarsystem.

e-Portfolios allow learners to assemble, present and share information online fordocumenting their own academic growth and assisting their career aspirations.

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COMPETENCIES

Identify and addresses skill gaps easily between competency levels and jobprofile requirements, for both individuals and groups.

Provides cost-effective assessment of employee performance againstorganization's own compliance requirements and learning objectives.

Effectively measure and report on competency and skills to improveorganizational development

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Minimum System Requirements:

Client:

Windows 95/98/ME/NT4/2000/XP Operating Systems

Internet Explorer 5.0 or above, Netscape 6.0 or above

For Internet access, a minimum modem speed of 56kbpsis recommended

Windows 2000 and Windows Server 2003

Internet Information Services (IIS)

.NET Framework

SQL Server database software

Server:

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