20102010Annual Report for FAnnual Report for Fiscal Yiscal Year 2010ear 2010

AlabamaAlabama

PublicPublic

SerSer vicevice

CommissionCommission

TABLE OF CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . 3Commissioners. . . . . . . . . . . . . . . . . . . 4Commission Staff . . . . . . . . . . . . . . . . 7Administrative . . . . . . . . . . . . . . . . . . . 9Advisory . . . . . . . . . . . . . . . . . . . . . . . . 11Energy. . . . . . . . . . . . . . . . . . . . . . . . . . 17Telecommunications . . . . . . . . . . . . . . 27Transportation . . . . . . . . . . . . . . . . . . . 30Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . 32APSC History . . . . . . . . . . . . . . . . . . . 33Past and Present Commissioners . . . . 34

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Table of Contents

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Introduction to the Alabama Public Service Commission

The activities and accomplishmentsof the Alabama Public Service Commis-sion during the period October 1, 2009,to September 30, 2010, are presented inthis annual report.

The Alabama Public Service Com-mission is a quasi-judicial regulatorybody whose jurisdiction, powers andduties are delegated to it by the AlabamaLegislature. The Commission derives itsauthority from the Code of Alabama,1975, Sections 24-1-28, 10-2B-15.13, 10-5-3, 10-5-4, 10-5-7, 11-50-268, 11-50-269,11-50-270, 37-1-32, 37-2-3, 37-2-171, 37-3-7, 37-4-60, 37-4-82, 37-4-108, 37-9-8,and 37-9-9.

The Alabama Public Service Com-mission has been charged with theresponsibility for the regulation of publicutilities and some aspects of the trans-portation industry doing business in Ala-bama. These include privately ownedcorporations providing electric, gas,water and certain telecommunicationsservice to the public, as well as railroads,buses, some trucking companies andtaxis operating outside police juris-dictions.

Three elected Commissioners—apresident and two associate commission-ers—administer all functions of theCommission. Commissioners are elect-ed to four-year terms, with the presi-dent’s term staggered by two years fromthe two associate commissioners.

The Commission supervises and reg-ulates utilities and some aspects of publictransportation to ensure adequate serv-ice and facilities are made available atrates that are reasonable. The law pro-hibits variations from established rates.The quasi-judicial status of the Commis-sion requires conducting public hearingson applications, petitions and com-plaints, together with the rendering ofdecisions on those proceedings.

The Commission operates solelyfrom inspection and supervision feesreceived from the companies regulatedand appropriated by the Legislature.

The various divisions conduct thework of the Commission. A statement ofthe function, operational procedure andaccomplishments of these divisions dur-ing FY-10 appears in this report, which ispublished by the Advisory Staff.

LUCY BAXLEY’s top priority as President of theAlabama Public Service Commission is to keep electric-

ity rates as low and as competitive as possible to attractand maintain industry and jobs in Alabama Not only has

she presided over every Commission meeting, she has tes-tified before the state legislature on telecommunications

issues, attended national and state energy conferences, andworked to influence energy policy in Congress. Lucy is particu-

larly well-positioned to provide citizen oversight on key issues suchas energy, telecommunications and transportation.

She brings leadership and integrity to the Public Service Commission. Herimpressive record and extensive experience in state government includes twoprevious terms as State Treasurer and one term as Lt. Governor. Having spenther early public life in city, county and state government service, Lucy went onto earn a coveted reputation in Birmingham real estate. Then in 1994 as heryoungest child was starting college, she launched a remarkable and stunninglysuccessful career in public life beginning with her first election as Alabama’sState Treasurer.

Re-elected in 1998, she received the highest number of votes cast for anycandidate for constitutional office in that election. Four years later, the citizensof Alabama gave her more votes than either candidate running for governor thatyear, as they ushered her into the Lt. Governor’s office.

Honored with numerous awards during her years in public service, Lucy isparticularly proud of being named the Senior Citizens’ Golden Eagle Statesmanof the Year and Outstanding Woman Leader by the American Association ofUniversity Women. Known throughout Alabama for her career-long dedica-tion to championing the rights of the aging, she was chosen to serve asspokesperson for Senior Promise, a statewide advocacy program for senior citi-zens and remains closely connected with senior programs across the state. Sheis a member of the Auburn University Women’s Philanthropy Board and theUniversity of Alabama’s XXXI (thirty-one), a women’s leadership Honorary.She is a member and chair of the Advisory Council of the Alabama Federationof Democratic Women.

Lucy Baxley grew up on a farm in Houston County where her faith and sim-ple rural upbringing helped shape the values she maintains today. She is mar-ried to Jim Smith, also a native of south Alabama. She has two children, BeckyNichols and Louis Baxley, and two grandchildren. Lucy and Jim are activemembers of Frazer Memorial United Methodist Church in Montgomery.

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Commissioners

Commissioner Baxley’sStaff:

Lisa Parrish,Executive Assistant III

April Pugh, Esq.,Technical Assistant

Leveika Martin,Executive Secretary

Nancy Bivens,Laborer

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JAN COOK is a native of Dozier, Alabama,where she served on the City Council. She is a grad-uate of Auburn University with a degree in PoliticalScience. She has also done graduate work at bothAUM and Troy State University. In 1982 she soughther first statewide office and won the office of StateAuditor with more votes than any other candidate seekingoffice. She was reelected as State Auditor in 1986. In 1990she was elected to the Alabama Public Service Commission. Shewas re-elected to the Alabama Public Service Commission in 1994,1998, 2002 and 2006.

Commissioner Cook has always been a consumer-minded Commis-sioner and has sponsored several initiatives, including antislamming andcramming legislation and statewide Y2K information forums. She hasalso been involved in issues ranging from helping Alabama agriculturecompete in a global market, to her concerns for railroad safety. In addi-tion, Commissioner Cook developed several programs to help Alabamafarmers through the 2000 and 2007 droughts. The Alabama FarmersFederation honored Commissioner Cook with its Service to Agricultureaward in 2008.

Commissioner Cook’sStaff:

Kelly Mulero,Executive Secretary

Karen Rogers,Administrative SupportAssistant III

Danyal Jones,Clerk

Commissioners

SUSAN D. PARKER, Ph.D., was elected to the Alaba-ma Public Service Commission, Place 2, in November2006. In addition to her work on behalf of Alabamaconsumers, she has quickly become a leader in regionaland national regulatory organizations. In 2009, sheserved as President of the Southeastern Association ofRegulatory Utility Commissioners and was elected Sec-ond Vice President of the National Association of Regu-latory Utility Commissioners (NARUC). Parker also

serves on NARUC’s Electricity Committee and the Sub-committee on Education.

Not long after taking office in late 2006, CommissionerParker established a Consumer Education Initiative to edu-

cate Alabamians on ways to conserve energy and lower utilitybills. She has been a champion of energy efficiency and renewable

energy throughout her first term.Dr. Parker entered politics after a 25-year career in public education.

In 1998, she was elected State Auditor, and in 2002 became the first womanin Alabama ever to be nominated to the U.S. Senate.

In 1972, at the age of 16, Parker took a job at Calhoun Community Col-lege as a file clerk. She would rise through the ranks, while continuing herown education, to become an Associate Dean.

Indeed, the Commissioner worked full time throughout the period dur-ing which she earned four degrees by attending classes at night. It took her13 years, but she persevered to earn her associate’s, bachelor’s, master’s andthe Ph.D. – all with honors.

Community service has been important to her throughout her career.She has served as president of a number of non-profit organizations,including the Boys & Girls Clubs, Heart Association, Cancer Society,Leukemia Society, Big Brothers/Big Sisters, and the United Way. She alsohas chaired leadership programs for both the Athens and Decatur Cham-bers of Commerce.

Dr. Parker was the first woman in Alabama to be recognized by the U.S.Jaycees with its Ten Outstanding Young Americans award. The Boys & GirlsClubs of Alabama has named her its Outstanding Volunteer in the state.

Parker and her husband of 30 years, Paul Parker, enjoy golf and travel.They are members of the Cumberland Presbyterian Church, where Susan isa Sunday school teacher.

Highlights:

Born in Eva, Alabama, in Morgan CountyEarned 4 college degrees while working full time and attending class at nightPh.D. in Administration of Higher Education, University of Alabama, 1985Master’s degree, University of Alabama at BirminghamB.S., Athens State CollegeSuccessful career in higher education, 1972-1996State Auditor of Alabama, 1998-2002First woman in Alabama nominated for the U.S. SenateElected to Alabama Public Service Commission, Place 2, November 2006

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Commissioners

Commissioner Parker’sStaff:

David P. Rountree,Technical Assistant

Brad Williams,Executive Assistant III

Angier Johnson-Gunn,Communications Director

Denise D. Harris,Executive Secretary

Chandra Lewis,Student Assistant

Walter L. Thomas, Jr.Commission Secretary

Sandy Haynes,Clerk Stenographer III

Felisa Webster,Administrative Support Assistant III

Tashenma Lawrence,Administrative Support Assistant II

Finance Section

Miles Gagner,Senior Accountant

Kimberly Holt,Senior Accountant

Ernestine Huffman,Accountant

Anthony Jackson,Account Clerk

Motor Carrier Records Section

Valerie Hogan,Administrative Support Assistant III

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Commission Staff

Administrative Division _______________________

Judy McLean,Director, CPA

Jodie Byrd,Administrative Support Assistant I

Analysts

Tom Samford,PSC Attorney

Gene Pitts,PSC CPA

Rolland Casey,PSC Accountant

Clarence Duncan,PSC Rate Analyst

Consumer Services Section

Aquilla Spivey,Consumer Services Manager

Sue Hicks,Consumer Services Specialist(retired on 8/1/2010)

Wanda Lowery-Geiger,Consumer Services Specialist

Stephanie Sweet,Consumer Services Specialist

Liz Thompson,Clerk Stenographer IV

Michelle Smith,Administrative Support Assistant III

Information Systems Services

Kay Oswalt,IT Systems Specialist Senior

Debra Jackson,IT Systems Technician

Karen Gaston,Programmer/Analyst Associate

Federal Affairs

John Free,Public Utility Analyst Manager

Personnel

Dorinda Kepler,Personnel Assistant III

Rozetta Parker,Administrative Support Assistant III

Advisory Staff________________________________

Janice M. Hamilton,Director

Electricity SectionBernard W. Givan,Public Utility Analyst ManagerRobert Taylor, III,Public Utility Analyst IIILinda D. Gardner,Public Utility Analyst IIPatricia W. Smith,Public Utility Analyst IISheila H. Ward,Public Utility Analyst IIApril J. Calhoun,Student Aide(hired on 7/26/2010)

Natural Gas SectionRobert E. Reed,Public Utility Analyst ManagerBrenda P. Roberts,Administrative Support Assistant IIIIra Joe Leverette,Public Utility Analyst IIIDonald C. Powell, CPA,Public Utility Analyst IIITonya L. Williams,AccountantMarty P. Rush,Public Utility Analyst I

Gas Pipeline Safety SectionWallace R. Jones, Sr.,Gas Pipeline Safety AdministratorJannette S. Mitchell,Clerk Stenographer III

O. Harold Dunson,Pipeline Safety Investigations SupervisorJohn Paul Harris,Pipeline Safety Investigations SupervisorThomas W. Lancaster,Pipeline Safety Investigations SupervisorJudy D. Ramsey,Pipeline Safety Investigations SupervisorBryan C. Kichler,Pipeline Safety Investigator, SeniorGregory E. Meadows,Pipeline Safety Investigator, SeniorHosie E. Powell,Pipeline Safety Investigator, Senior

Energy Division ______________________________

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E. Clark Brown,Pipeline Safety InvestigatorDaniel E. Trapp,Pipeline Safety Investigator

Special Projects SectionJ. Rick Cleckler,Public Utility Technical Specialist, Senior

Water SectionStephen D. Bartelt,Public Utility Analyst ManagerVirginia S. Hill,Administrative Support Assistant I

Commission Staff

Energy Division (Continued) ________________________

John A. Garner,Chief Administrative Law JudgeG. Scott Morris,Administrative Law JudgeSuellen L. Young,Attorney IIIEileen M. Lawrence,Departmental Operations SpecialistAisha Smith,Administrative Support Assistant IIICarolyn Denham,Administrative Support Assistant III

Enforcement Section

Earl Reeves,Transportation Enforcement SupervisorJohn M. Brock,Transportation Enforcement Area SupervisorTerry Shirley,Transportation Enforcement Area SupervisorLeo Sauls, Jr.,Transportation Enforcement Officer

Gary Shirley,Transportation Enforcement OfficerSamuel B. Peacock,Transportation Enforcement OfficerMichael L. Lawson,Transportation Enforcement OfficerWade Brinson,Transportation Enforcement Officer

Legal Division _______________________________

Darrell Baker,Director

Economic Compliance Section

Larry Smith,Public Utility Analyst ManagerE.C. McArthur,Public Utility Analyst IIITom Jones,Public Utility Analyst IIILaneeta Roberts,Public Utility Analyst IIIBill Cook,Public Utility Analyst IIIEugene Holsenbeck,Public Utility Analyst II(retired on 1/1/2010)

Gilbert Carlisle,Public Utility Field TechnicianJanet Conway,Public Utility Analyst IILinda Jones,Clerk Stenographer IIIDeboraha Thornton,Administrative Support Assistant IIICynthia Allen,Administrative Support Assistant I

Service Compliance Section

David Peeler,Public Utility Analyst ManagerGlenn Darter,Public Utility Field Technician, Senior(retired on 2/1/2010)

Terry Jackson,Public Utility Field Technician, SeniorBobby Mobley,Public Utility Field Technician, SeniorJack Cates,Public Utility Field TechnicianSteve Bennett,Public Utility Field TechnicianDoug Dillard,Public Utility Field TechnicianBarbara Franklin,Clerk Stenographer III

Telecommunications Division___________________

Britt Roberts,DirectorRita Grantham,Clerk Stenographer III

Rates and Services Section

Donald Williamson,Transportation Regulatory Manager

Insurance and Registration Section

Ron Hicks,Transportation Regulatory Manager

Amanda Berry,Staff Accountant(hired on 5/3/2010)Tara Frazier,Administrative Support Assistant IIJennifer Morgan,Account ClerkKathleen McPherson,Account Clerk(hired on 2/25/2010)Natasha Fields,Administrative Support Assistant II(transferred on 1/16/2010)

Carolyn Gaylor,Administrative Support Assistant II(hired on 9/27/2010)Retha BryantAdministrative Support Assistant I

Railway Safety Section

John C. Longcrier,Railway Safety AdministratorDanny Arledge,Railway Safety InspectorLarry Coleman,Railway Safety Inspector

Transportation Division _______________________

Administrative Division

Secretary of the CommissionThe Commission Secretary receives all filings made to

the Commission and distributes them to the appropriatedivision. He also assigns docket numbers to cases requir-ing public hearings and maintains an electronic file oncases so that information on the status of any case can beobtained quickly.

The Commission Secretary takes and distributes theminutes of each monthly Commission meeting. He atteststo and files orders of the Commission and certifies copiesof orders and other documents of record in the officialfiles of the Commission.

The Secretary files Commission oaths of office, sure-ty bonds covering each railway policeman appointed bythe Governor, furnishing certification of the policeman’sappointment along with the oath and bonding to the Sec-retary of State.

The Secretary signs orders for the Commission toauthorize transportation companies to place reducedrates into effect on less than statutory time, in order tomeet an emergency.

The Secretary receives public officials, attorneys,transportation and utility executives, and other interestedpeople, providing them with information on the procedur-al practices of the Commission.

The Secretary is responsible for the retention of allrecords of the Commission. He coordinates the transferof records to the Department of Archives and History aswell as destruction of records.

The Secretary acknowledges receipt of filings advisingparties of the requirements of the Rules of Practice andstatutes governing proceedings in which they are involved.He gives general procedural information and answersinquiries requiring research into Commission records.

The Secretary is responsible for the coordination ofthe departmental telecommunications services. This taskprimarily entails ensuring that the telephone and datalines are working properly.

A tabulation of the principal activities of the Secre-tary during FY-2010 is as follows:

Commission orders issued …………………1,012Public hearings held ……………………………51Report and Recommended orders issued ……5

Finance SectionThe Finance Section plans, coordinates and directs

the fiscal functions of the Commission, overseeing suchactivities as accounts, budgets, purchases, equipment andcustodial care. Its responsibilities include maintaining thegeneral books, consolidating operating budget require-ments, and preparing a budget request and operationsplans.

This section also prepares budgetary performancereports; monitors the budget for possible problems andmakes any necessary corrections; verifies and processesinvoices and expense reports for payment; coordinatesand maintains payroll records; bills utilities for inspectionand supervision fees; maintains records of fees collected;notifies the Legal Division of any delinquent companies;and conducts special studies or assignments as requestedby the Commission.

This section maintains office supplies for the Com-mission. It develops and administers internal accountingprocedures and administers a centralized purchasing serv-ice for approved materials, supplies, and equipment.

Motor Carrier SectionThe Motor Carrier Records Section is responsible for

preserving the records of transportation companies. Thisincludes maintaining a complex database and recordkeep-ing system on all motor carriers who are required to reg-ister with the Public Service Commission according toapplicable state and federals laws and motor carrier rulesand regulations of the Commission. Records retained bythis section include, but are not limited to, motor carrierapplications, vehicle identifications, transfers, namechanges, transcripts, revocation and reinstatement orders,and insurance filings on both active and inactive motorcarriers.

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Administrative Division

Statement of OperationsFor the Fiscal Year Ending September 30, 2009 and 2010

PSC Operating Gas Pipeline Total TotalFund Safety Fund Sept. 30, 2010 Sept. 30, 2009

Comptroller’s Beg. Cash Balance: $ 4,427,331 $ 938,313 $ 5,365,644 $ 3,685,339Inspection & Supervision Fees -

Utility/Water Companies 10,123,516 – 10,123,516 10,928,898Telecommunications/Railroads 3,401,732 – 3,401,732 3,431,156

Motor Carrier Ins. & Reg. Fees 2,411,006 – 2,411,006 2,802,538Gas Service Line Fees – 527,886 527,886 522,509Federal Dept. of Transportation – 889,444 889,444 880,154Alabama Dept. of Transportation 50,000 – 50,000 50,000Miscellaneous Receipts 115,657 – 120,712 396,597

Total Receipts: 16,101,911 1,422,385 17,524,296 19,011,852Total Cash Available: 20,529,242 2,360,698 22,889,940 22,697,191

Disbursement of Encumbrances:Personnel Costs – – – –Employee Benefits 1,077 – 1,077 11,722Travel– In State 9,454 5,310 14,764 12,593Travel– Out of State – 3,801 3,801 4,380Repairs & Maintenance 784 – 784 535Rentals & Leases 2,883 308 3,191 11,996Utilities & Communications 26,192 2,370 28,562 13,892Professional Services 8,564 1,962 10,526 11,245Supplies & Operating Expenses 9,798 1,001 10,799 17,405Transportation Equipment Operations 11,212 4,392 15,604 23,827Grants and Benefits – – – –Transportation Equipment Purchases – – – 100,431Other Equipment Purchases – – – 3,609Transfer to State General Fund 100 – – – –

Total Encumbrances: 69,964 19,144 89,108 211,635

Disbursement of Operating Costs:Personnel Costs 5,977,777 679,944 6,657,721 7,008,636Employee Benefits 1,976,035 234,932 2,210,967 2,280,004Travel– In State 56,541 44,379 100,920 106,971Travel– Out of State 37,471 23,735 61,206 54,787Repairs & Maintenance 1,920 – 1,920 10,258Rentals & Leases 1,029,585 43,759 1,073,344 1,003,618Utilities & Communications 148,637 21,206 169,843 166,578Professional Services 135,481 15,162 150,643 149,943Supplies & Operating Expenses 298,786 19,243 318,029 314,377Transportation Equipment Operations 61,043 25,254 86,297 79,999Grants and Benefits – – – –Transportation Equipment Purchases – 76,342 76,342 –Other Equipment Purchases 29,152 4,001 33,153 47,144

Total Operating Costs: 9,752,428 1,187,957 10,940,385 11,222,315Transfer to General Fund 5,000,000 – 5,000,000 3,823,000Transfer to General Fund: Prior year cash – – – 2,074,599

Total Disbursements & Transfers: 14,822,392 1,207,101 16,029,493 17,331,549Comptroller’s Cash Balance, Ending: 5,706,850 1,153,597 6,860,447 5,365,642Purchase Orders 93,446 3,230 96,676 24,949Unencumbered Cash Balance, Ending (1) $ 5,613,404 $ 1,150,367 $ 6,763,771 $ 5,340,693

(1) PSC was authorized to carry over the unencumbered cash balances for both Fund 325 and Fund 326 from FY-2009into FY-2010 and from FY-2010 into FY-2011.

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Advisory Staff

The Advisory Staff touches almost all aspects of theCommission, but the primary role the division plays isto provide the Commissioners with relevant informa-tion and alternatives related to regulatory issuesbrought before the PSC. Here is a detailed descriptionof the activities of each section of Advisory:

ANALYSTSElectricity Advisor

The Electricity Advisor makes recommendationsregarding a variety of regulatory accounting and ener-gy-related issues impacting Alabama Power Company’sability to maintain rate stability, provide reliable serv-ice, and comply with orders issued by the AlabamaPublic Service Commission.

A highly regulated utility such as Alabama PowerCompany is afforded special regulatory accountingtreatment for certain transactions that result in a Pub-lic Service Commission authorization to recognizeaccounting transactions as regulatory assets or liabili-ties as opposed to accounting for such transactions inaccordance with basic accounting principles. Such reg-ulatory accounting cost and revenue recognition treat-ments allowed under generally accepted accountingstandards is a basic regulatory option employed by theAlabama Public Service Commission to prevent unsta-ble rate fluctuations and consequently, maintain sus-tainable electric rates for all of Alabama Power Com-pany’s customer rate categories.

As a Certified Government Financial Manager(CGFM) and a Certified Public Accountant (CPA) theElectricity Advisor has the special project of designingthe audit procedures to monitor Alabama Power Com-pany’s compliance with applicable laws, regulations,PSC orders and/or directives as such requirements per-tain to special regulatory accounting in the context ofthe objectives and components of internal controldescribed in Internal Control – Integrated FrameworkThe COSO Report, published by the Committee of

Sponsoring Organizations of the Treadway Commis-sion (on Fraudulent Financial Reporting).

Special projects are assigned to the ElectricityAdvisor periodically during the year. One such projectwas the evaluation, as viable option for ratepayers, ofan innovative approach proposed by Alabama PowerCompany to meet its projected RSE (Rate Stabiliza-tion and Equalization) Revenue requirement by imple-menting proposed base charges (Revenue Enhance-ments) and cost cutting measures without executing amore costly RSE adjustment required under the RateRSE program.

Alabama Power Company’s RSE performance isreviewed on a monthly basis. The review includes mon-itoring Alabama Power Company’s allowed retailreturn on common equity, the forecasted retail returnon common equity for the calendar year, and the actu-al year-to-date retail return on common equity.Because hydro generation has such a significant impacton energy cost, hydro generation is review monthlywhen analyzing the Energy Cost Recovery Rate Factor(Rate ECR).

The Energy Cost Recovery Rate Factor and Fore-cast of the Company’s Energy Cost Recovery are ana-lyzed on a monthly basis. Rate ECR provides for therecovery by Alabama Power Company of definedenergy costs using an ECR Factor derived pursuantto the Rate ECR and applied to all of AlabamaPower Company’s retail rate schedules. Energy costsconsist primarily of the cost of natural gas, fossil fuel,nuclear fuel, emission allowances, and purchasedpower contracts.

The Natural Gas Hedge Program is a financial/con-tractual long-term approach to energy cost savings.The Natural Gas Hedge Program is reviewed monthly,but with a long-term prospective in conjunction withAlabama Power Company’s five year integratedresource planning model.

The Electricity Advisor reviews on an ongoing basisAlabama Power Company’s pricing structure in theCompany’s rates and rate riders, and the reasonable-ness of contracts involving the purchase and sale ofenergy-related resources. Significant financing arrange-ments involving debt and equity for capital improve-ments and operating cash flow needs of the Companyare reviewed whenever such requests are submitted tothe Public Service Commission for approval.

Natural Gas Advisor

The Alabama Public Service Commission has 12natural gas companies and one oil pipeline under itsjurisdiction. The Natural Gas Advisor works independ-

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ently of the Commission’s other divisions to analyzenatural gas industry issues. This gives the Commission-ers a separate recommendation for their consideration.

The Natural Gas Advisor forms recommendationsby researching the industry and utilizing this knowledgeto study natural gas issues. Because recommendationsare independent from the Commission’s other divi-sions, the resulting financial analysis, operationalreviews and recommendations can be used by the Com-mission to make the most informed judgments for thebenefit of Alabamians.

Specifically, the Advisor reviews ratemakingmethodologies, gas supply contracts, accounting mat-ters, operational issues, municipal acquisitions andother filings made with the Commission.

Monthly, the Natural Gas Advisor monitors theRate Stabilization and Equalization (RSE) and relatedprograms for Alabama Gas Corporation (Alagasco)and Mobile Gas Service Corporation (Mobile Gas).Each month this section monitors the books andrecords of Alagasco and Mobile Gas to determine thereturn on average common equity for the precedingtwelve-month period and reports the financial andoperational results of the previous month, the returnon average common equity, to the Commission.

Also, included in these reports are graphical sum-maries of Alagasco’s and Mobile Gas’ recent operatinghistories.

An important project addressed in FY10 was therenewal of the RSE rate methodology for Mobile Gas.

Telecommunications/Special Projects Advisor

The Telecommunications/Special Projects Advisorhas two specific responsibilities within the AdvisoryStaff. The first is to provide verifiable, independent rec-ommendations to the Director of the Advisory Staffand to the Commissioners on all matters relating totelecommunications companies that impact the citizensof our state. These companies include incumbent andcompetitive local exchange carriers, long distance com-panies, Voice Over Internet providers (VoIP), and cel-lular providers. To accomplish this, the Advisor reviewsall telecommunications filings made to the Commissionto ensure these filings comply with the established poli-cies of the Commission; works closely with the Adviso-ry Division’s Director, Telecommunications Divisionpersonnel and the Legal Division, participating in thedevelopment of the telecommunications policies andprocedures to be implemented by the Commission; andmaintains a working knowledge of non-jurisdictionalyet highly significant areas of telecommunications serv-ice such as VoIP and cellular service.

The second function of this Advisor is to manageSpecial Projects assignments from the Advisory Direc-tor and the Commissioners. These assignments coverany area or activity in which the Director or Commis-sioners request additional information or analysis.

Important projects addressed in FY10 were thecontinuing implementation of the TelecommunicationsReform Act of 2005, the most fundamental change inPublic Service Commission authority over jurisdiction-al telephone service since the passage of the Telecom-munications Act of 1996; the continuing application ofthe Alabama Telecommunications Regulation Plan oncustomers and jurisdictional companies; work onnumerous arbitrations/mediations that were theresponsibility of the PSC, and numerous informationrequests and customer complaints of interest to theAdvisory Director or to the Commissioners.

Advisory was also actively involved in the reviewand implementation of Universal Service Plans andFunding.

Legal Advisor

The Legal Advisor reviews dockets and issuesbefore the Commission for legal implications and pro-vides job-related legal advice and assistance to Adviso-ry Staff personnel, as well as other Commission offi-cials and employees. In order to properly perform hisassigned duties, the Legal Advisor monitors pendinglegislation and court opinions, as well as industrypublications. Duties include, but are not limited to,contract drafting and negotiation, legislative drafting,administrative proceedings, and the updating of vari-ous manuals and handbooks governing the conduct ofCommission activities. The Legal Advisor also partici-pates in state and federal legal proceedings, both in-state and out-of-state, in which the Commission has aninterest. As additional duties, the Legal Advisor isactively involved in Commission personnel matters, aswell the Advisory budget, purchasing, and propertymanagement.

PSC Legislative Advisor

During the past year, the Advisory Division createda new section called PSC External Affairs. The Advi-sory staff’s PSC Legislative Advisor acts as liaisonbetween the PSC and the Alabama Legislature, as wellas other external organizations.

The PSC Legislative Advisor contacts and conferswith members of the legislature and other holders ofpublic office to educate them on important regulatory

Advisory Staff

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issues that affect the PSC and Alabama customers theCommission regulates.

Specifically, the PSC Legislative Advisor studiesproposed legislation to determine possible effect andinterest to the PSC. The Advisor confers with legisla-tors and PSC members to emphasize supposed weak-nesses or merits of specific bills. The Advisor alsoplans and coordinates meetings between PSC membersand elected officials to discuss legislative issues andproposals and allow officials to respond to constituents’concerns.

The PSC Legislative Advisor works with all PSCDivisions to coordinate legislative efforts and preparesthe Bill Status Report to keep the Commissioninformed of all current legislative activities. The Advi-sor monitors all legislation for any possible issuesrequiring legislative action. The Advisor also attendsbudget hearings and all pertinent legislative meetingsthroughout the legislative sessions.

In this year’s Legislative session, there were sever-al bills, with the PSC Legislative Advisor’s involvement,which affect the PSC’s interests that received passage.They are as follows:

SB103 – Al. Onsite Waste Water Bd.; Definition of Terms

HB288 – Allow Additional 400 lbs. for FuelEfficient Vehicles

HB128 – Legislative Joint Energy Policy Commit-tee; Office & Staff

SB290 – General Fund Appropriation BillSB368 – Utility Workers; Second DegreeHB678 – State Employee; Voluntary Dept.

Furlough Program

Information System Services

The PSC’s Information Systems Services sectionprovides a variety of information technology services tothe agency. The section operates a local area networkwhich links the Commission’s divisions electronically tofacilitate sharing data and information. The depart-ment operates a bank of servers, including the primaryfile server where users store information in secure fold-ers that are backed up daily. This section is responsiblefor running virus protection software and followingbest practices procedures for information security anddisaster preparedness.

There are several systems in place for consumerand users’ needs. These include small-scale databaseapplications tracking regulated motor carrier registra-tions, consumer complaints, information technology

help desk requests, and some telecommunicationsdata. The section also coordinates and oversees themaintenance of the agency’s document imaging systemwith an outside vendor.

IT staff establishes e-mail and network useraccounts and provides help desk support for hardwareand software issues experienced by end users. Customapplications are also designed, primarily usingMicrosoft Access. Information Systems created andupdates the PSC’s Web site which offers the function-ality of allowing consumers to file complaints online.Commission orders and filings in PSC proceedings canalso be accessed through the agency’s site.

Federal Affairs

The Federal Affairs section monitors and informs theCommission of various federal activities affecting utilityregulation in Alabama. When necessary, the staff alsointervenes and files comments in federal proceedings.

In an effort to remain informed of these matters,the Federal Affairs section attends various NARUC(National Association of Regulatory Utility Commis-sions) meetings and represents the Commission on var-ious committees/subcommittees, including theNARUC Staff Subcommittee on Telecommunications,Staff Subcommittee on Nuclear Issues-Waste Disposaland Staff Subcommittee on Electricity. This sectionalso monitors the activities of various federal agenciesand other industry groups such as: the Federal Com-munications Commission (FCC), the Federal EnergyRegulatory Commission (FERC), the EnvironmentalProtection Agency (EPA), the Surface TransportationBoard (STB), the Nuclear Regulatory Commission(NRC), the Department of Transportation (DOT), theDepartment of Energy (DOE), the Federal RailwayAdministration (FRA), and the Securities andExchange Commission (SEC).

Federal Affairs also reviews federal court appealsand decisions on utility and telecommunications issuesand, if appropriate, makes recommendations to the

Advisory Staff

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Commission regarding appropriate actions to be taken.In addition, this section reviews proposed federal legis-lation affecting Alabama utilities and telecommunica-tions providers and prepares summary documentationfor the Commission’s review as needed. The FederalAffairs Section also monitors and reports to the Com-mission the various positions taken by other state com-missions and NARUC on issues affecting utility regula-tion in Alabama.

During this past year, Federal Affairs monitorednumerous energy and telecommunications regulatorytopics/issues and assisted with the development ofappropriate Commission action as needed. Some ofthe more important issues from this past year are sum-marized below:

• FERC’s Notice of Request for Comments issuedon October 8, 2009, concerning transmission planningprocesses under Order No.890 in Docket No. AD09-8.The Commission filed comments on December 18,2009.

• FERC’s Notice of Proposed Rulemaking issuedon June 17, 2010, regarding Transmission Planning andCost Allocation by Transmission Owning and Operat-ing Public Utilities Docket No. RM 10-23-000. TheCommission filed comments on September 21, 2010.

• Department of Energy’s December 2009 nation-al Electric Transmission Congestion Study.

• Energy Independence and Security Act of 2007’sdirective to the national Institute of Standards andTechnology (NIST) to coordinate the development of aframework, including protocols and standards, toachieve Smart Grid deployment and interoperabilityand, after consensus, submit such standards to FERCto institute a rule making proceeding to adapt suchstandards and protocols.

• The U.S. Environmental Protection Agency’s(EPA) Proposed Rule issued on June 21, 2010, con-cerning the regulation of coal combustion byproducts(CCBs), particularly coal ash and gypsum, as eitherhazardous waste under Resource Conservation andRecovery Act (RCRA) Subtitle C or non-hazardouswaste under RCRA Subtitle D, under Docket No. EPA-HQ-RCRA-2009-0640. The Commission filed com-ments on November 19, 2010.

• Federal legislation concerning climate policy,particularly attempts to mandate renewable portfoliostandards and carbon cap and trade program.

• Federal legislation concerning financial reformand the effect of such reform on utility hedge program.

Personnel

The Personnel Section maintains the records ofCommission employees. One of its primary functions isto identify and implement changes in payroll expendi-tures that are incurred by appointments, resignations,promotions, terminations, etc., through the use of theGovernment Human Resource System, an automatedpayroll/personnel system. Personnel oversees the in-processing and orientation of new employees and theout-processing of employees who separate from serviceat the Commission. As the source for state and depart-mental rules, regulations and benefits that apply toemployees, Personnel provides information throughthe agency handbook, the State Personnel ProceduresManual, and various manuals provided by the StatePersonnel Training Division. Requests to fill vacanciesin the Commission are processed by Personnel with thecoordination of division directors.

The personnel manager acts as the liaison with theState Personnel Department (SPD), checking to seethat personnel transactions are in line with state lawsand SPD rules and regulations.

The personnel manager also represents the Com-mission at meetings of the State Personnel Board andthe Council of Personnel Administrators.

Personnel develops, or assists in the development,and updates of job descriptions on employees. Thisensures appropriate classifications are selected for aparticular job and may also be used as an indicator forchange in classification and pay.

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Public Affairs

The Public Affairs Section handles the public infor-mation duties of the Commission. This entails distrib-uting information to the news media, the public andother state, governmental and regulatory agencies.

The coordinator also produces informational mate-rials such as the PSC’s Annual Report, brochures, pres-entation aids, other graphic materials, plus, the coordi-nator provides information to be posted to the PSC’sweb site. In addition, the coordinator attends Commis-sion hearings and meetings and monitors media cover-age of the PSC.

Consumer Services Section

The Consumer Services Section serves as the com-plaint resolution center of the Commission. This Sec-tion helps consumers resolve disputes with the utility aswell as answer general utility questions about regulatedutilities. Staff in this section consult with the variousutility service providers, the consumer and the variousdivisions within the Commission to resolve disputes,clarify action taken by the utility and respond to gener-al and often complex inquiries made regarding a utilityand the Commission’s rules. The Consumer ServicesSection provides education to consumers.

Consumer Services is staffed by six professionals,the majority of whom have utility-related work experi-ence. There are three Consumer Service Specialistswho have the responsibility to gather information fromthe consumer, document the issue, research, andrespond to the consumer. Each Specialist has knowl-edge of the Commission’s rules, the utility-specificrules and industry practices necessary to address com-plaints and inquiries. Two support persons in thisworkgroup manage the day-to-day operations for thestaff. These employees are responsible for screeningincoming calls, processing mail, maintaining complaintfiles, managing the complaint database and responding

to general requests for information. Thegroup manager provides advice to staff oncomplex issues, develops talking points toaddress current issues, arranges training ses-sions and initiates rule changes as necessary.As the pulse of the Public Service Commis-sion, this section handles in excess of 1,000complaints and over 3,000 inquiries annual-ly.

This workgroup is generally the firstpoint of contact for consumers to the Com-mission. General inquiries and complaintsare reported to the Commission by tele-phone, electronic filing, letters and fax

transmission. This office also handles consumer issuesreferred from the Governor’s Office, U.S. Congress,the Federal Communications Commission, AlabamaAttorney General’s Office and the Alabama State Leg-islature. The staff has the responsibility of respondingto general questions about a utility’s practices or aCommission rule which is generally handled as aninquiry. A dispute involving a billing or a service-relat-ed matter is held as a complaint and requires informa-tion about the matter from the utility which is reviewedby the staff person who makes a determination aboutthe validity of the utility’s action and finally a decisionis communicated to the consumer supporting theaction taken or recommending a course of action toresolve the dispute. Consumer Services additionallyserves as a sounding board to record consumers’ opin-ions and observations in response to rate cases. Inves-tigation of complex complaints often requires coordi-nation between the utility, Commission staff and theconsumer. Written records are created to documentinquiries and complaints referred to the ConsumerServices Section.

The written records created result in a series ofreports each month that are used to track and monitorthe utilities’ activities and compliance. The writtencomplaint and inquiry records that are created becomeare summarized into a report that becomes an officialrecord of the Commission. This report summarizes thecomplaints taken during the month by the utility’sname and the nature of the complaint. It is alsoreviewed for trends and patterns which are discussedwith the utilities in an effort to improve its serviceofferings and to suggest changes in its practices or poli-cies. This information is also considered when a utilitymakes a request to expand its service offerings. Utili-ties also rely on this information to gauge customerbilling and service issues. This report is a snapshot ofissues the utilities and Consumer Services are experi-

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encing in a given month. Another report that is creat-ed each month centers on a specific type of telecommu-nications complaint called slamming which is trackedby the Federal Communications Commission. Thisagency collects data about telephone service providers’that change a consumer’s service without permission orauthorization. This report details the company thatmade the unauthorized change and the number of inci-dences per company.

This section also fields Do Not Call queries. TheAlabama State Legislature authorized the Commissionto establish a Do Not Call Registry. This registry isnow a collaborative effort between the Federal Com-munications Commission and the Commission. Con-sumers that contact the Commission receive advice onhow to register their phone numbers. This data ismaintained by the Federal Trade Commission, andcomplaints are registered through a federal collectionsite.

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The Energy Division oversees the operations of allinvestor-owned electric, natural gas and water utilitiesand wastewater management entities serving con-sumers within the state of Alabama. This responsibili-ty includes monitoring the rate stabilization and equal-ization (RSE) programs used by the Alabama PublicService Commission (“the Commission”) to regulateAlabama Power Company (APCo), Alabama Gas Cor-poration (Alagasco) and Mobile Gas Service Corpora-tion (Mobile Gas). The safety of all natural gas andhazardous liquid pipeline systems in Alabama is includ-ed within the Energy Division’s scope of responsibilityunder the Gas Pipeline Safety section’s purview. Addi-tionally, the Special Projects section addresses andcoordinates issues that are non-jurisdictional or con-cern multiple energy commodities.

The subsequent paragraphs discuss each section’ssignificant regulatory policies, responsibilities andmajor activities that occurred during fiscal year 2010.

Electricity SectionThe Electricity Section is primarily responsible for

the regulatory oversight of Alabama Power Company(“the Company” or “APCo”). This includes financialanalysis, economic evaluations, auditing, and statisticaldata assimilation. In addition, the staff performs man-agement and technical inquiries to remain informed asto the manner and methods in which APCo’s businessis conducted.

This section also evaluates certain aspects ofSouthern Electric Generating Company (SEGCo),jointly owned by Alabama Power Company and Geor-gia Power Company, and the Alabama Municipal Elec-tric Authority (AMEA).

ALABAMA POWER COMPANYRate Stabilization and Equalization (RSE)

RSE was designed to lessen the impact, frequencyand size of retail rate increase requests by permittingthe Company, through the operation of a rate that wasfiled and approved, to adjust its charges more readily toachieve the rate of return allowed by the rate order ofthe Commission. By provisions in the rate, the chargesare increased if projections for the upcoming year showthat the designated rate of return range will not be metand are decreased if such projections show that thedesignated rate of return range will be exceeded.Other provisions limit the impact of any one adjust-ment (as well as the impact of any consecutive increas-es), and also test whether actual results exceeded theequity return range.

Beginning December 1, 2006, and by December 1of each year thereafter, the Company’s rate of returnon projected average common equity (“RRCE”), sepa-rated to retail electric service, shall be computed annu-ally for the upcoming twelve-month period endingDecember 31 (such twelve-month period being the“rate year”). The RRCE shall be computed on thebasis of cost estimates and budgets prepared by theCompany in the ordinary course of its business and in amanner consistent with the Uniform System ofAccounts. If the resulting RRCE is less than 13.0% ormore than 14.5% (13.0% – 14.5% being “the equityreturn range”), then monthly bills under the respectiverate schedules subject to Rate RSE shall be adjusted byamounts per kilowatt-hour (kWh) necessary, in total,to restore the RRCE to 13.75% (the “adjusting point”in the equity return range).

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The Electricity Section examined the Company’sbooks and records on a monthly basis to determine theRRCE for the current 12 month period. The sectionstaff prepared a summary report of this information forpresentation at each monthly Commission meeting. Asof September 30, 2010, the re-projected Retail Returnon Average Common Equity for the twelve-monthperiod ending December 2010 was 13.08%.

Energy Cost Recovery (ECR)

Rate ECR is the rate approved by the Commissionto recover retail customers’ portion of energy cost. Ini-tially established at 17.88 mills per kWh, the rate hasbeen adjusted for temporary periods of time to reducethe over/under collections accumulated in the energycost recovery account. The Electricity Section pre-pared a summary report for the monthly Commissionmeetings reflecting the status of the Company’s energycosts recovery, the accumulated over/under collections,and the ECR projection for December 31 of the cur-rent year.

In April 2002, the Commission approved RateRider RDF (Rate Differential Factors). This rate rideris applicable to Rate ECR and adjusts the ECR billingfactor to reflect the seasonal patterns of fuel costs. Thebilling factor is increased during the months of Junethrough September and decreased for the billingmonths October through May.

The approved interim factor is 24.03 mills per kWh.As of September 30, 2010, the accumulated recovery ofenergy costs was $57,666,817 over-collected. The pro-jection for energy costs for December 31, 2010 was anover recovery of $9,866,822.

Certificated New Plant (CNP)

Rate CNP – Part A was originally approved in 1982in conjunction with Rate RSE under Dockets 18117and 18416. The original rate provided for the certifica-tion of generating facilities and the recovery of therelated capital cost for such facilities. During FY-2010,Alabama Power did not file any applications for a Cer-tificate of Public Convenience and Necessity (CPCN)related to generating facilities.

Rate CNP was modified in April 2000, to include asecond provision, Rate CNP - Part B, that would allowfor the certification of Purchase Power Agreements(PPAs) and the recovery of the total costs (excludingfuel) associated with each agreement. Rate CNP - PartB is also referred to as Rate CNP-PPA. At this time,Alabama Power Company has two (2), seven-year PPAcontracts. The first PPA contract, effective in 2003, for939 MW expired in 2010 and the second PPA contract,effective in 2004, for 312 MW will expire in 2011.

Rate CNP was further modified in October 2004, toinclude a third provision, Rate CNP - Part C, that

would provide a mechanism to recover compliancecosts associated with “environmental mandates.” RateCNP - Part C is also referred to as Rate CNP-ECP(Environmental Compliance Plan). Beginning inDecember 2004, and each December thereafter, theCompany is required to file its annual EnvironmentalCompliance Plan subject to Rate CNP - Part C. Thefirst Part C provision went into effect in January 2005.

Flexible Contract Rate (FCR)

By Order, dated April 1, 1996, the Commissionapproved the Company’s petition for a new FlexibleContract Rate (Rate FCR). Rate FCR was designed tobe applicable only to commercial and industrial cus-tomers who have a need for flexibility in rates and/orservice and who have an account for no less than one-megawatt of electricity. For contracts with commercialand industrial customers utilizing this rate, an econom-ic evaluation must be made in accordance with meth-ods accepted by the Commission. The economic eval-uation must prove that the pricing under each contractwill promote a positive benefit to all ratepayers overthe term of the contract.

As of September 30, 2010, the Commission staffevaluated eight (8) electric service contracts that werefiled pursuant to Rate FCR during FY-2010. In addi-tion, the staff performed a post-contract review ofthree (3) electric service agreements.

Natural Disaster Reserve (NDR)

By Order, dated October 3, 1994, the Commissiongranted Alabama Power Company authority to estab-lish a Natural Disaster Reserve of $32 million againstwhich extraordinary operation and maintenanceexpenses, resulting from natural disasters, would becharged. The reserve was established to help mitigatethe disruptive effects of significant natural disasters inthe company’s service territory.

The Commission has from time to time made mod-ifications to the establishment of the Reserve to dealwith negative balances resulting from extraordinarydisasters.

In December 1995, the Commission authorizedAPCo to make additional accruals, without furtherorder by the Commission, above the normal monthlyamount of $250,000 whenever the balance in the Nat-ural Disaster Reserve declines below $22.4 million.Accruals above normal monthly amounts could contin-ue until the reserve was restored.

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The Commission approved Rate Rider NDR inDecember 2005, and increased the authorized disasterreserve balance from $32 million to $75 million, effec-tive January 2006. Rate Rider NDR was designed toaddress the negative balance in the Natural DisasterReserve and to re-establish a reserve balance sufficientto address potential costs associated with future natu-ral disasters. In order to accomplish this, Rate RiderNDR added a small monthly charge to each accountserved under the Company’s retail rate schedules. Asa result of Rate Rider NDR, the negative balance inthe reserve was fully recovered by June 30, 2007. As ofSeptember 30, 2010, the Natural Disaster Reserve hada positive balance of $78,083,466.

By order of the Commission on August 20, 2010,Alabama Power Company (APCo) was authorized tomake discretionary accruals to the Natural DisasterReserve above the existing authorized limit ($75 mil-lion) and to include reliability related expendituresamong the category of cost that can be charged againstthe Reserve.

Other Activities:New and Revised Tariffs

In 2006, the Commission approved the Rate RiderCPP (Critical Peak Pricing) as a demand-side manage-ment pilot program for residential customers. Withcertain revisions to Rate Rider CPP, the program wascontinued as a permanent rate rider. CPP promotedenergy efficiency through a mutually beneficialarrangement between the Company and the customer.Rate Rider CPP was available only to customers whoserved under Rate FDT (Family Dwelling - Time-Of-Use) and within the Company’s Automated MeteringInfrastructure (AMI). The Commission approvedRate Rider CPP to become effective for June 2008,billings and thereafter.

Effective January 2010, two residential rates werewithdrawn by APCo. Rate FDE (Family Dwelling -Efficiency) (Docket 24860) and Rate FDT are nolonger available to new customers. Customers who arecurrently served under FDE, however, will be allowedto continue service under this rate until the customermoves to another premise or requests to be servedunder a different rate. Currently, these rates have beendesignated as restricted rates and are now Rate XFDEand Rate XFDT. In addition, residential Rate RidersCPP, Rate DLC (Direct Load Control), and Rate RE(Renewable Energy) have been withdrawn. The Com-pany has proposed to make more revisions to the cur-rent Time-Of-Use rates in 2011.

In January 2010, APCo made revisions to rate LPS(Light and Power - Small) which resulted in broadeningcustomer eligibility requirements. These revisionsraised the maximum metered monthly demand from

5kW to 15kW and increased the maximum energy from1,500 kWh per month to 18,000 kWh per year.

In May 2010, the Commission approved the 31strevision to Rate PAE (Purchase of Alternate Energy).The charges and payments under this rate were revisedto reflect updated costs and avoided costs for the Com-pany and are based on 2009 actual data and 2010 fore-casted data.

Federal Issues

The Electricity Section staff monitors various Fed-eral issues that may impact the electric industry. Thisincludes participating in teleconferences, conductingresearch, and attending meetings with the FederalEnergy Regulatory Commission (FERC), the NationalAssociation of Regulatory Utility Commissioners(NARUC), and other electric industry organizations.

During FY-2010, the staff monitored several Fed-eral matters which included Notices of Inquiry; Noticesof Proposed Rulemaking; Final Rules; as well as relat-ed filings of open dockets. FERC issued the followingnotices: 1) Notices of Inquiry - Electric Market Trans-parency Provisions of Sections 220 of the FederalPower Act and Integration of Variable EnergyResources; 2) Notices of Proposed Rulemaking -Credit Reforms in Organized Wholesale Electric Mar-kets, Assessment of Adequacy of Financial Forms Dataand Ensure Compliance with Reporting Requirements,and Demand Response Compensation in OrganizedWholesale Energy Markets; and 3) Final Rule - Revi-sions to Form, Procedures, and Criteria for Certifica-tion of Qualifying Facility Status for a Small Power Pro-duction of Co-generation Facility.

Financing

The Electricity Section staff reviewed all financingpetitions filed by Alabama Power Company and South-ern Electric Generating Company (SEGCo). SEGCois a corporation owned by Alabama Power Companyand Georgia Power Company with equal shares.SEGCo has electric generating facilities located inWilsonville, Alabama. These petitions are generallyfiled with the Commission to request approval toengage in the issuance of securities or to assume obli-gations pursuant to other types of debt instruments.Upon analysis and evaluation, the staff made recom-mendations to the Commission pertaining to thosepetitions.

On November 03, 2009, the Commission issued anOrder in Informal Docket U-4945 granting AlabamaPower Company the authority to issue additional secu-rities and incur obligations in connection with theissuance of industrial development revenue bonds,assume obligations in connection with the issuance ofpreferred securities by a special subsidiary or sub-

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sidiaries, and borrow upon issuance of promissorynotes and commercial paper notes from time to timenot to exceed $1,000,000,000 (long-term borrowing)prior to December 31, 2011. Additionally, the Compa-ny was granted authority to borrow upon issuance ofpromissory notes and sell its commercial paper notesfrom time to time not to exceed $2,000,000,000 (short-term borrowing) prior to December 31, 2011. OnNovember 03, 2009, the Commission issued an Orderin Informal Docket U-4946 granting SEGCo theauthority to issue, sell and incur obligations in connec-tion with the issuance of not more than $100,000,000(long-term borrowing) in aggregate principal amountof promissory notes, subordinated debentures andother debt instruments and industrial development rev-enue bonds; and borrow from lenders on its promissorynotes and to issue and sell its commercial paper notesfrom time to time (short-term borrowing) on or priorto December 31, 2011. The maximum aggregate prin-cipal amount of notes (short-term borrowing) at anyone time outstanding will not exceed $80,000,000.

Auditing

The Electricity section’s analysts conduct monthlyanalytical reviews and/or audits to test the complete-ness and accuracy of financial statements, economicmodels and other data submitted by Alabama PowerCompany.

For this activity, the staff’s monthly fuel audit isparticularly important because the Company’s energycosts are a major portion of total operation and main-tenance (O&M) expense. During the monthly audits,the accounting records for fuel purchases and burns arereviewed at the corporate office and at the respectivegenerating facilities. Site audits for each generatingfacility are performed on a rotating basis.

The Commission required the Company to submit,as part of the Rate CNP, a detailed annual summaryreport of the Environmental Compliance Plan. Thissummary identifies the previous year’s environmentalexpenses incurred and projected expenses for upcomingyears. This information is reviewed thoroughly duringthe audit procedure. The staff performed two separateaudits of this filing. The first audit was composed of acomplete analytical review of the factor filed for theupcoming year. The second audit entailed a detailedreview of the environmental compliance plan. Duringthe audits, the staff 1) reviewed and verified the accura-cy of amounts reported in the filing; 2) ensured that thefiling is in accordance with Rate CNP-C; 3) comparedand researched significant budget variances; 4) deter-mined that reported expenses were qualifying environ-mental expenses; and 5) requested and reviewed addi-tional information, as needed, for a complete and thor-ough analysis of the filing.

In addition, the staff performed an annual compli-ance audit of the Rate CNP-B (Purchase Power Agree-ment) filing. Other auditing responsibilities includedtesting of various accounts and activities to trace andverify reported revenues and expenses, to reviewAPCo’s compliance with the FERC Uniform System ofAccounts, and to investigate significant variances iden-tified during monthly monitoring and analyticalprocesses. Also, the staff performed random billingaudits to test the Company’s compliance with approvedtariffs.

Engineering

The Electricity section performed site visits toinvestigate service quality issues, respond to technicalinquiries and work on special projects as assigned. Inaddition, the section assisted with research regardingthe application of various environmental technologiessuch as: FGD Systems; i.e. scrubbers, baghouses, selec-tive catalytic reduction (SCRs), selective non-catalyticreduction (SNCRs), electrostatic precipitators (ESPs)and low nitrous oxide (NOx) burners. The staff alsostays abreast of utility automation systems (AMR,AMI, SCADA, etc).

Site visits, to utility plant facilities and constructionprojects were performed to review maintenance,repairs and operating (MRO) practices, infrastructureimprovements, capital projects, electric safety and con-struction standards and power quality issues.

Power system maintenance, repairs and operatingactivities included performing routine duties whichkeep the system and/or equipment in good workingorder. Projects such as vegetation management, tur-bine inspection supervision, pole replacement adminis-tration and system study analysis are good examples ofproactive and preventative MRO programs.

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Safety, reliability and power quality standards werereviewed and discussed with utility personnel. Operat-ing tests and reports were also reviewed.

Additionally, the staff engineer participated intraining and educational activities relevant to the per-formance of his duties.

During FY-2010, the staff visited 4 different plantsites and facilities with an emphasis on power qualityissues and environmental technologies.

American Recovery and Reinvestment Act (ARRA)of 2009

As part of the ARRA, the Department of Energy(DOE) presented funding opportunities through theState Electricity Regulators Assistance initiative. Theobjectives of this program were to: 1) increase thecapacity of the state public utility commissions (PUCs)to manage a significant increase in dockets and otherregulatory actions resulting from ARRA electricity-related topical areas; 2) facilitate timely considerationby PUCs of regulatory actions pertaining to ARRAelectricity-related topical areas; and 3) create jobs.The initiative was focused on building state PUCcapacity to ensure timely consideration by appropriateregulatory processes for ARRA electricity-related top-ical areas. Electricity-related ARRA topical areasinclude, but are not necessarily limited to: energy effi-ciency, electricity-based renewable energy, energy stor-age, smart grid, electric and hybrid-electric vehicles,and demand response equipment, coal with carboncapture and storage, and transmission.

The APSC was awarded an $868,824 grant in April2010 to be expensed over a two-year period to supportefforts to promote a number of electricity-related ini-tiatives and to enhance its regulatory capacity to bemore proactive and productive. To meet the goals andobjectives cited above, the APSC will promote theseinitiatives by hiring and training three utility analysts,an engineer, and an administrative assistant. Afterreceiving the grant,the APSC proceeded to outline thedetails of specific tasks and outcomes for job descrip-tions as well as goals and tracking mechanisms.

These employees will be supervised by a projectmanager who is already employed on the Commissionstaff, with all ARRA team members working under theguidance of the Electricity Section Manager. The engi-neer and utility analysts will be instrumental inresearching new efficiency and demand-response pro-grams made possible by Alabama Power company’s(APCo’s) installation of smart meters and the softwareand communications technologies used by this newinfrastructure. They will also take a leading role in theAPSC’s research into other states’ energy efficiencyprograms and regulatory best practices, and how thoseprograms and regulatory structures might benefit

APCo’s customers. All of this will be possible due tothe acquisition of this grant. In addition, this grant willenable the APSC to provide training to current staff onregulatory issues related to efficiency efforts, carboncapture and storage technologies and related areas.

ALABAMA MUNICIPAL ELECTRIC AUTHORITY

Pursuant to the provisions of Section 11-50A-25,Code of Alabama, 1975, as amended, the Commissionreviews and approves certain activities of the AlabamaMunicipal Electric Authority (AMEA). On April 8,2008, the Commission issued Informal Docket U-3013approving an Amendment No. 2 to the Power SupplyAgreement (PSA) between AMEA and AlabamaPower Company (APCo) and approving an Agreementfor the Supply of Supplemental Capacity and Energybetween APCo and AMEA.

Amendment No. 2 improved upon the “pricingmechanisms” in the contract in such a way as to reduceprice volatility. Under the provisions of the Supple-mental PSA, APCo will supply the bulk electric powerand energy to serve AMEA’s load growth during theperiod from 2011-2015.

On April 6, 2010, the Commission issued an orderin Informal Docket U-3013 approving Amendment No.3. Amendment No. 3 modified the PSA in such a wayeliminating the supply of Supplemental Capacity(SCC) agreement. The modified provisions dealt withissues relating to AMEA’s incremental load growthcommencing in 2011.

Natural Gas SectionThe Natural Gas section is responsible for the reg-

ulation of all publicly-owned natural gas distribution,transportation, storage, and intrastate natural gas andoil pipelines in Alabama, and the monitoring of theRate Stabilization and Equalization and related pro-grams for Alabama Gas Corporation and Mobile GasService Corporation.

Rate Stabilization and Equalization (RSE)

The Commission regulates the rates for the twolargest gas utilities in the state under a Rate Stabiliza-tion and Equalization (RSE) plan. RSE has been inuse for more than twenty-five years as a method ofkeeping rates as low as possible while assuring qualityservice.

ALABAMA GAS CORPORATION

Each month, this section examined the books andrecords of Alabama Gas Corporation (Alagasco),determines the return on average common equity forthe preceding 12-month period and reports the finan-cial and operational results of the previous month,including the return on average common equity, to the

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Commission. It also graphically summarizes Alagas-co’s recent operating history. Under the RSE plan,the only time Alagasco can increase its base rates isDecember 1. If the projected return, based on thebudget approved by the utility’s board of directors, isless than 13.15 percent, then rates are increased onDecember 1 to bring the return at the end of the rateyear to 13.4 percent. If the projected return is morethan 13.65 percent, rates are decreased to bring thereturn to 13.4 percent. If the projected return isbetween 13.15 and 13.65 percent, inclusive, no adjust-ment is made. Subsequent points of test, based on theprojected return at September 30, can yield onlydecreases or no change, effective April 1, July 1, andOctober 1. The Natural Gas section evaluated fourRSE filings by Alagasco during FY-10.

Effective Date Increase (Decrease)• December 1, 2009 . . . . . . . . . . . $8,559,783• April 1, 2010 . . . . . . . . . . . . . . ($2,840,485)• July 1, 2010 . . . . . . . . . . . . . . . ($8,007,361)• October 1, 2010 . . . . . . . . . . . . . . . . . . . . . 0

Alagasco also has an incentive program, the CostControl Measure, under which it must keep growth inoperation and maintenance expenses below a specifiedrange, or face penalties. The utility has a temperatureadjustment that tracks the effect of abnormally high orlow temperatures on the recovery of non-gas costs.The section monitored both of these programs toensure that they were conducted in accordance withthe approved tariff.

MOBILE GAS SERVICE CORPORATIONEach month, this section examines the books and

records of Mobile Gas Service Corporation (MobileGas), determines the return on average common equi-ty for the preceding 12-month period and reports thefinancial and operational results of the previous month,including the return on average common equity, to theCommission.

Under the RSE plan, the only time Mobile Gas canincrease its base rates is December 1. If the projectedreturn, based on the budget approved by the utility’sboard of directors, is less than 13.35 percent, rates areincreased December 1 to bring the return at the end ofthe rate year to 13.6 percent. If the projected return ismore than 13.85 percent, rates are decreased to bringthe return to 13.6 percent. If the projected return isbetween 13.35 and 13.85 percent, inclusive, no adjust-ment is made. Subsequent points of test, based on theprojected return at September 30, the end of MobileGas’ rate year, can yield only decreases or no change,effective April 1, July 1, and October 1. The NaturalGas section evaluated four RSE filings by Mobile Gasduring FY-10.

Effective Date Increase (Decrease)• December 1, 2009 . . . . . . . . . . . $2,973,247• April 1, 2010. . . . . . . . . . . . . . . . . . . . . . . . 0• July 1, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . 0• October 1, 2010 . . . . . . . . . . . . . . . . . . . . . 0

Mobile Gas also has an incentive program, the CostControl Measure, under which it must keep growth inoperation and maintenance expenses below a specifiedrange, or face penalties. The utility has a temperatureadjustment that tracks the effects of abnormally high orlow temperatures on the recovery of non-gas costs.The section monitored both of these programs toensure that they were conducted in accordance withthe approved tariff.

Local Distribution Companies

Another function of the Natural Gas section is tomaintain statistical data and keep the Commissioninformed on all facets of the gas utilities’ operations.Under that function, the following reports are pre-pared regularly:

• Revenue and Expense Analysis• Competitive Fuel Clause• Gas Supply/Purchased Gas Adjustment• Return on Average Common EquityDuring FY-10, the Natural Gas section was respon-

sible for evaluating and making recommendations tothe Commission on all matters pertaining to the follow-ing local distribution companies:

• Alabama Gas Corp.• Mobile Gas Service Corp.• Wheeler Basin Natural Gas Co.The section conducts its own investigations requir-

ing examination of work papers, financial reports andother records. The findings were documented andevaluated in written reports, and, when appropriate,meetings with officials of the respective gas companiesare held to discuss the results.

Alabama Gas Corporation

Regarding Alabama Gas Corporation, the section:• Monitored the company’s gas purchases, hedging,

and storage activities;• Conducted several meetings in preparation for a new

GSA report to commissioners;• Visited the Liquefied Natural Gas plant located near

Coosada, AL;• Evaluated two Gas Supply Adjustment filings and a

Tax Adjustment rider filing;• Worked with the company on issues regarding

accounting treatment for certain post retirementobligations;

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• Reviewed the company’s filing regarding the currentmunicipalities with franchise agreements;

• Worked extensively with the company on issues relat-ed to excessive wait times for the company’s cus-tomer service lines;

• Visited the company’s call center and spent time lis-tening to calls coming in;

• Worked extensively with the company on their depre-ciation study and subsequent filings to implementrevised depreciation accrual rates, issue consumerrefunds and modify the provisions of their EnhancedStability Reserve;

• Reviewed the company’s annual report and Securi-ties and Exchange Commission (SEC) filings andrequested clarification of certain portions of the thereports; and

• Prepared a detailed analysis and recommendationconcerning the Negative Salvage Reserve.

Mobile Gas Service Corporation

Regarding Mobile Gas Service Corporation, thesection:• Monitored the company’s gas purchases, hedging,

and storage activities;• Worked extensively with the company, the Lands

Division of the Alabama Department of Environ-mental Management and the Attorney General’sOffice on issues relating to the company’s manufac-tured gas plant site;

• Evaluated a Cast Iron Replacement Factor filing, aPurchased Gas Adjustment (PGA) filing and aWeather Impact Normalization filing;

• Conducted several meetings in preparation for a newPGA report to commissioners;

• Evaluated a gas transportation agreement betweenHolcim, Inc. and the company;

• Participated in numerous meetings concerning therenewal of Mobile Gas’ RSE and strengthening ofthe reporting requirements for their Enhanced Sta-bility Reserve; and

• Reviewed the company’s annual report and SEC fil-ings.

Wheeler Basin Natural Gas Company

Regarding Wheeler Basin Natural Gas Companythe section:• Met to discuss revision of its depreciation rates, PGA

balance, taxes and other issues;• Reviewed company’s meter conversion program;• Reviewed the company’s annual report and request-

ed clarification of certain portions of the report; and• Worked closely with the company regarding an

equipment failure pertaining to its automatedmeter conversion.

Intrastate Storage and Pipeline Companies

During FY-10, the Natural Gas section was respon-sible for evaluating and making recommendations tothe Commission on matters pertaining to the followingintrastate pipeline and storage companies:

• Arapaho Communications, LP• American Midstream (Alabama Gathering) LLC

Formerly Enbridge Pipelines (Alabama Gathering) LLC

• American Midstream (Alabama Intrastate) LLCFormerly Enbridge Pipelines (Alabama Intrastate) LLC

• American Midstream (Bamagas Intrastate) LLCFormerly Enbridge Pipelines (BamagasIntrastate) LLC

• American Midstream (Tennessee River) LLCFormerly Enbridge Pipelines (TennesseeRiver) LLC

• Bay Gas Storage Company, Ltd.• Enterprise Alabama Intrastate LLC• Genesis Pipeline, LLC• Pine Energies, Inc.• Southcross Alabama Gathering System, LP

(Formerly Crosstex Alabama GatheringSystem, LP)

• Southern Gas Transmission Company

ARAPAHO COMMUNICATIONS, LP

The section:• Evaluated the company’s planned pipeline in

Aliceville, AL which will serve the new Alicevillemedium security women’s prison operated by theFederal Bureau of Prisons;

• Toured the proposed route of the pipeline;• Evaluated the contract with the U.S. Government to

supply natural gas to the Aliceville medium securitywomen’s prison;

• Participated in the certificate hearing before theCommission; and

• Met with the company’s personnel to garner infor-mation.

BAY GAS STORAGE COMPANY, LTD.

The section:• Evaluated a special contract for firm storage with

Clarke-Mobile Counties Gas District;

Energy Division

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• Conducted a site visit and met with company repre-sentatives;

• Reviewed the company’s annual report;

• Evaluated a gas transportation agreement with Sem-pra Midstream Services, Inc.; and

• Reviewed the FERC semiannual storage reports.

CROSSTEX ALABAMA GATHERING SYSTEM, LPThe section:

• Reviewed the company’s annual report; and• Assisted in the name change of control from Cross-

tex Alabama Gathering System, LP to SouthcrossAlabama Gathering System, LP.

ENBRIDGE PIPELINESThe section:

• Evaluated a transfer of control from Enbridge toAmerican Midstream between all regulatedEnbridge Pipelines LLC’s and American Midstream,LLC; and

• Reviewed the company’s annual report.

SOUTHCROSS ALABAMA GATHERING, LPThe section:

• Evaluated the acquisition of Crosstex AlabamaGathering System, LP by Southcross Alabama gath-ering System, LP;

• Evaluated the contract with Lumber Remanufactur-ing Services, Inc.; and

• Reviewed the company’s annual report and request-ed clarification of certain portions of the report.

Support of Commission OfficesThe section:

• Prepared letter responses and documents concerningnatural gas issues;

• Supplied information to a reporter; and

• Assisted the Consumer Services Section with variouscomplaints.

Interagency ActivitiesVarious section members:

• Served as Vice Chair of the National Association ofRegulatory Utility Commissioners’ (NARUC) StaffSubcommittee on Gas;

• Served as Vice Chairman of the Alabama LiquefiedPetroleum Gas Board as President Baxley’s designee;

• Participated in the Gas Staff Subcommittee at theNARUC Committee Meetings in Sacramento, CA;

• Presided over the NARUC Winter Committee Meet-ings in Washington, DC.;

• Participated in the monthly conference calls to dis-cuss the FERC Southeastern Snapshot Report andother energy items of interest;

• Visited the Office of Energy Market Oversight with-in the FERC Office of Enforcement to meet withstaff and receive briefing on their day-to-day opera-tions;

• Attended a meeting of the Alabama Department ofPublic Health Advisory Council regarding Gulf ofMexico disaster response; and

• Participated in a conference call with the U.S. SenateBanking Committee staff concerning proposed legis-lation that would tax hedging activities.

Training Activities

Section representatives:• Attended two Alabama Public Awareness Coopera-

tive Training sessions regarding the “call before youdig” program;

• Attended the Gas Pipeline Safety Seminar; and• Attended several classes conducted by State Person-

nel.

Support of Commission OfficesThe section:

• Collected and graphed data on regional LDCs;

• Attended a public meeting in Mobile,AL regardingthe proposed Bienville LNG Terminal;

• Attended a meeting of the Consumer Education Ini-tiative Advisory board in Clanton, AL;

• Participated in a hearing for Danbury Onshore, LLCand assisted in writing the order for their Petition forCertificate of Industrial Development;

• Met with Maxwell AFB representatives, PinnacleAMS Development Company, LLC and Gas PipelineSafety concerning the transfer of utility service on thebase to Pinnacle AMS Development Company, LLC;

• Participated in an NRRI teleseminar titled “Fore-casting Natural Gas Prices: How Accuracy and theProper Use of Forecasts Can Save Your Utility Mil-lions”;

• Evaluated over 50 FERC filings pertaining to Alaba-ma entities to determine their relevance to this Com-mission;

• Conducted several meetings with Eagle 1 Resourcesregarding the company’s proposed plastic encase-ment of pipe installed beneath roadways and otherrelated matters; and

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• Investigated requests for gas service, and respondedto a significant number of requests by the generalpublic for rate information, financial data, tariffsheets, and other information.

Gas Pipeline Safety SectionThe Gas Pipeline Safety section conducts and car-

ries out the inspection and monitoring activities of allgas and hazardous liquid pipeline systems operating inAlabama, including offshore in state waters. Theresponsibility was given to the Commission by theAlabama Legislature to assure and obtain compliancewith the Minimum Federal Gas Pipeline Safety Stan-dards adopted by the United States Department ofTransportation pursuant to the Natural Gas PipelineSafety Act of 1968.

The personnel charged with this responsibility mustmeet all the training requirements set forth by thePipeline and Hazardous Materials Safety Administra-tion (PHMSA). Over the course of the last two years,three new investigators and a new administrator joinedthis section. During the past year, these four personnelattended 15 resident courses and completed numerousWeb-Based Training (WBT) courses in an effort tobecome qualified to conduct gas and hazardous liquidsystem inspections. Several of the other investigatorsattended refresher and other courses to maintain theirqualifications.

At the end of FY-2010, the Commission regulated,for safety matters, 94 intrastate gas systems, three off-shore gas systems, 34 master meters, six on-shore haz-ardous liquid systems, one off-shore hazardous liquidsystem, one liquefied petroleum system, and five lique-fied natural gas systems.

The Gas Pipeline Safety section developed andpresented programs to promote safe operations by nat-ural gas transmission and distribution systems. Whena system was in noncompliance, immediate, correctiveaction was taken.

An important function of this section is accidentprevention. The section conducted safety seminars

around the state, as well as fire schools and plastic pipequalification classes. A tabulation of the section’sactivities in FY-2010 is listed below:

InspectionsGas Pipeline Safety . . . . . . . . . . . . . . . . . 891*Enforcement Actions . . . . . . . . . . . . . . . . 17*Non-compliances. . . . . . . . . . . . . . . . . . . . 20*Non-compliances Corrected . . . . . . . . . . 48*Construction Projects . . . . . . . . . . . . . . . 138*Safety Education Programs . . . . . . . . . . . 72*Investigator Education . . . . . . . . . . . . . . 278*Pipeline Safety Incident Investigations 5**

*These figures represent “person-days” that wereexpended in the inspection/education processes.

**These were reportable only under state guide-lines. None met the criteria for federal notification.

Water SectionThe Water section is responsible for regulating four

investor-owned water systems including four locatedout-of-state systems that have authority to operate inAlabama. The jurisdictional water utilities are:

• Central Water Works, Inc.• East Lowndes Water Association• Hiwannee Water Association, Inc.• Integral Water Creola, LLC• Parker Creek Water Company, LLC• Plantation Water System• Tishomingo County Water District • Water Works, Inc.

The duties of the Water Section include inspectingthe facilities, reviewing the financial books and records,working with the Alabama Department of Environ-mental Management’s staff, assisting the PSC’s Con-sumer Services section in handling customer com-plaints, preparing reports as a result of inspections andvisits, and conducting compliance and accountingaudits.

The section reviews and evaluates new water utili-ties seeking authority to operate under the jurisdiction

Energy Division

of the Commission. The Plantation Water System’sCertificate of Convenience and Necessity to operate inAlabama was revoked on May 13, 2010. A new watersystem, Lake Mitchell Water Company, is under con-struction and should be completed in early 2011.

The section participated in meetings, led by Alaba-ma Department of Community Affairs’ Office of WaterResources, regarding the continuing study of two riverbasins in a dispute over water needs for the city ofAtlanta, Georgia. The two river basins include theAlabama, Coosa, Tallapoosa and ChattahoocheeRivers.

During FY-10, the section received 75 inquires andquestions concerning water service with most of thecalls concerning non-jurisdictional companies.

Commission Action on Water Utilities in FY-10:

Action ………………………………Order DateEast Lowndes Water AssociationRate Increase . . . . . . . . . . . . December 1, 2009Hiwannee Water AssociationRate Increase . . . . . . . . . . . . . . . . . June 1, 2010Plantation Water SystemCertificate Revoked . . . . . . . . . . . May 13, 2010

Special Projects SectionThis section assisted in the oversight of energy util-

ity compliance with Commission rules and regulations,as well as updating various sections of the rules, whenneeded. The Special Projects section provided directassistance to utility customers through telephone andpersonal communications.

The staff provided engineering and technical sup-port on special projects to other sections and Commis-

sion divisions, as well as led in the performance ofmulti-discipline requests and issues.

Prior to last year, this section was involved in an on-going project to assist the Alabama Department ofPublic Health (ADPH) with the evaluation of thefinancial viability of Wastewater Management Entities(MEs) pursuant to a 2001 Alabama law. On May 22,2009, a new Alabama law took effect that gave theAlabama Public Service Commission jurisdiction overthese same MEs as well as any new MEs and ended theinteragency contractual arrangement with ADPH.Pursuant to the Commission’s new wastewater jurisdic-tion, this section processed four applicants to modifyCertificates of Financial Viability during FY-10.

As a result of the new law, this section took the leadin formulating the Wastewater Management EntityRules (WW Rules) of the Alabama Public ServiceCommission which became effective on an interimbasis on August 31, 2009 in Docket 31164. The Orderin this docket also sought public comments on theInterim Rules, which have been received and are nowunder evaluation by the Special Projects Section inorder to determine what changes, if any, should bemade for the issuance of the final WW Rules.

This section also gave assistance to other engineer-ing personnel. This section made a diligent effort tostay abreast of the latest technological developments inthe electric, gas, water, and wastewater utility indus-tries as well as relevant proceedings before federal reg-ulatory agencies and PSCs in other states. Results ofthis research are provided to appropriate staff mem-bers on an ongoing basis.

Energy Division

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The Telecommunications Division maintains limit-ed jurisdiction over the regulation of telephone serviceproviders in the State of Alabama. Utilities that fallunder the Commission’s jurisdiction include; Incum-bent Local Exchange Carriers (ILECs) – the tradition-al providers of local telephone service; CompetitiveLocal Exchange Carriers (CLECs); Interexchange Car-riers (IXCs); Long distance Service Resellers (Toll);Payphone Service Providers (PSPs); and Shared TenantTelephone Service (STS) providers.

The passage of the Communications Reform Act of2005 curtailed the Commission’s authority over pricesfor telecommunication services. In 2009 the AlabamaLegislature amended the Communications Reform Actto deregulate most retail telecommunication servicesby January 2011. AT&T, Centurylink, and Windstreamhave opted to be regulated under the 2009 amendment.The Commission retains pricing authority over nineILECs which are regulated under the Commission’sAlabama Telecommunications Regulatory Plan andeighteen ILECs for business and residential single lineservice and optional features. The Commission willretain authority over all telephone companies forEmergency Reporting Services, access service andintercompany wholesale pricing. The Commission alsoretains authority over payphone service and inmatetelecommunication services.

The 2009 amendment to the CommunicationReform Act also provided the Commission with addi-tional obligations regarding Lifeline Services. The Com-mission is working with the Alabama Medicaid Agency,the Alabama Department of Community and EconomicDevelopment, the Alabama Department of HumanResources, and the Office of Attorney General to devel-op rules and procedures for automatic Lifeline enroll-ment of qualifying applicants. These agencies arerequired to work toward the goal of automaticallyenrolling those who qualify for various assistance pro-grams upon consent of the individual.

The Telecommunication Staff is also developinginformation for the Commission’s web site which willinform visitors regarding the procedures to sign up forLifeline with their local telecommunications provider.In addition, the Commission is working with theDepartment of Revenue to provide Lifeline informa-tion contained in Alabama individual Income Tax Pub-lications.

Staff has worked closely with the North AmericanNumbering Plan Administrator (NANPA) andtelecommunications representatives in the state inresponse to the exhaust of available telephone numbersfor the 256 area code. This has resulted in area code

938 being added using an overlay format to be utilizedsimultaneously along with the 256 area code to servethe continued demand for telephone numbers in thisarea. June 5, 2010 began the “mandatory ten-digit dial-ing period” where the area code plus the seven-digitphone number must be dialed for local calls to be com-pleted. Local calls dialed using only seven digits fromthis date forward will result in a recorded messageinstructing the caller to hang up and dial the call againusing all ten digits. The first assignments of the 938area code to new customers began July 10, 2010. SinceJuly, new phone service customers are being assignedtelephone number from either the existing 256 areacode or from the new 938 area code depending onavailability.

Staff maintains procedures regarding Third PartyProviders under Commission Docket 30934 andamended Telephone Rules in Docket 15957. A ThirdParty Provider must be certified with the Commissionprior to having the Third Party Providers’ charges onthe phone bills of Alabama telephone companies.

The Telecommunication Staff’s other dutiesinclude: participation in certification hearings for newtelecommunications service providers; review andanalysis of tariffs and intercompany wholesale agree-ments for which we retain jurisdiction; review of serv-ice quality performance; numbering resources man-agement; and recommending actions regardingtelecommunication policy and rules to the Commis-sion. The Commission does not have jurisdiction overcable television, Internet Service; Voice Over InternetProtocol (VOIP) phone service, or cellular telephoneservice.

The Division is comprised of two primary sections:the Economic Compliance Section and the ServiceCompliance Section.

Economic Compliance SectionThe Economic Compliance Section of the

Telecommunications Division reviews financial andrate information filed by telecommunication compa-nies with the Commission and provides telecommuni-cation policy and rule recommendations to the Com-mission.

The Section is composed of analysts that reviewfederal and state policies/rules, tariff rates, applicationsfor authority to operate in the state of Alabama, andintercompany wholesale agreements. Analysts areextensively involved in resolving consumer inquiriesand complaints. Analysts also participate in hearingsand workshops regarding various telecommunicationsissues before the Commission.

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During FY-10:

1. Staff continues to monitor filing of telephone com-panies regarding the Communications Reform Actof 2005 and subsequent amendment to the Act in2009. The Division has worked extensively with theLegal Division in the interpretation of the Act inorder to comply with requirements of the Act.

2. The section implemented rules, procedures andMemorandums of Understanding with other Stateagencies regarding the expansion of Lifeline/Linkup services and automatic enrollment.

3. Staff continues to monitor rules regarding Truth inBilling issues. The rules require companies to pro-vide full disclosure of actual and estimated chargeswhich a customer can expect to pay on an averagemonthly bill when quoting prices for services.

4. The section reviewed 38 interconnection, resale,and collocation agreements between CLECs, wire-less providers, and ILECs.

5. The Staff processed 19 applications for toll resaleand competitive local exchange service in Alabama.

6. Staff participated in the mediations/arbitrations offive (5) interconnection contracts between varioustelephone companies.

7. Staff continues to review Transition Service Fundin accordance with Dockets 24499, 24472, 24030,and 24865.

8. The section maintains websites in compliance withthe Code of Alabama Section 11-98-5.1 regardingemergency telephone service charges (E911).

9. Staff ensures compliance with the Code of AlabamaSections 37-2A-4 and 30-6-1 regarding Family Vio-lence procedures and the associated Alabama Pub-lic Service Commission Docket 29878 which aid inthe protection of individuals in Family Shelters.

10. Staff participated extensively in Docket 25980,which provides for implementation of UniversalService requirements of Section 254 of theTelecommunications Act of 1996 and Federal Com-munications Commission rules and regulationsregarding Universal Service. The review includedanalysis of BellSouth, CenturyTel, and RuralILECs’ plans for utilization of rural and non-ruralFederal Universal Service high cost fund alloca-tions.

11. Staff maintains a database for Third PartyProviders. The database contains approximately512 companies. Staff processed 107 Third PartyProviders during the year.

12. Staff routinely assists the Commissioners, con-

sumers, and telecommunications companies in mat-ters relating to rates, tariffs, and filings with the FCC.

13. Staff assisted in resolving 499 inquiries and com-plaints from telecommunications industry person-nel, consumers, and other governmental agencies.

Service Compliance SectionThe Service Compliance Section monitors the

quality of service of incumbent and competitive localexchange telephone companies certificated in Alabamaand is responsible for numbering resources optimiza-tion. Staff conducts inspections to compare existinglevels of service with required APSC rules, industrystandards and electrical and safety codes. Staff alsomonitors construction projects involving plantupgrades and additions plus reviews construction proj-ects funded by the Universal Service Fund.

The Service Compliance Section also monitors thequality of service and rates charged by Customer-Owned Coin-Operated Telephone Services (COCOTS)providers, Inmate Phone Service (IPS), LocalExchange Carrier (LEC) pay telephone serviceproviders, Shared Tenant Service (STS) providers, andHotels/Motels to ensure compliance with Commissionrules and regulations.

During FY-10:

Service Compliance inspections were performedon the following utilities:

1. Brindlee Mountain Telephone Company2. Peoples Telephone Company3. Windstream Alabama, LLC (Eclectic Exchange)4. New Hope Telephone Company5. Union Springs Telephone Company

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Service Compliance follow-up inspections wereperformed on the following utilities:

1. AT&T Alabama (Montgomery, Evergreen, Brew-ton Exchanges

2. Knology Total Communications3. Windstream Alabama, LLC (Leeds Exchange)4. Gulf Telephone Company d/b/a CenturyLink5. Frontier Communications of Lamar County, LLC6. Frontier Communications of the South, LLC7. Ardmore Telephone Company8. Millry Telephone Company 9. Peoples Telephone Company (TDS)

10. New Hope Telephone Company11. Union Springs Telephone Company

In-depth reviews were performed on AT&T Alaba-ma and CenturyTel USF (universal service funds) highcost allocation construction proposals. On-site inspec-tions were performed within the following service dis-tricts to ensure that construction projects compliedwith those approved by the Commission:

Company/District

1. AT&T-Gulf2. AT&T-North Alabama3. CenturyLink-Southern4. CenturyLink-Northern

The Service Compliance Section staff along withrepresentatives from the North American NumberingPlan Administrator (NANPA) and the telecommunica-tions industry completed the implementation of the

new 938 area code overlay of the existing 256 area codein July 2010. Consumer and technical milestones forthe 256/938 overlay are currently being implementedsuccessfully. This became the first time an overlaymethod of area code relief has been used in Alabama.

Numbering assignments from current inventorieshave decreased due to factors such as the economicdownturn, more aggressive numbering conservationmethods and reclamation of unused numberingresources. The latest Numbering Resource UtilizationForecast (NRUF) indicates positive results for Alaba-ma due to increased monitoring and effective manage-ment of these finite resources. Service ComplianceSection staff will continue to monitor numberingassignments and promote numbering conservationefforts in order to forestall premature exhaust of num-bering resources.

The following is a summary of the Service Compli-ance Section Inmate Phone Service (IPS) activities forFY-10:

1. Consumer Complaint Investigations – 152. Four (4) special services provider was certified

and five (5) certificates were to include IPSauthority.

3. Conducted two (2) Inmate Phone Services Inves-tigations.

Telecommunications Division

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Transportation Division

The Transportation Division consists of three sec-tions: Insurance and Registration, Railway Safety, andRates and Services. As provided by law, the Trans-portation Division is responsible for the supervisionand regulation of air, motor, and rail carriers.

Insurance and Registration SectionThe Insurance and Registration Section performs

three separate but interrelated functions. First, it regis-ters for-hire transportation companies that are notexempted by law. It also registers motor carriers fromthe United States, Canada, and Mexico that have beengranted authority by the Federal Motor Carrier SafetyAdministration or those exempt from federal regula-tion.

Secondly, it requires motor or air carriers of pas-sengers or property to file and maintain proof of finan-cial responsibility. Such carriers file forms of liabilityinsurance, cargo insurance, bonds, self-insurance, andbonds for handling of collect-on-delivery shipments.

Thirdly, it issues intrastate motor carrier vehicleidentification decals, numbers, and Unified CarrierRegistration receipts. It also collects, accounts for, anddeposits the monies collected for applications, trans-fers, and motor carrier identification into the StateTreasury. It is responsible for maintaining journals,ledgers, receipts, and various other records and reportsof monies received and deposited.

This section receives, processes, and approvesapplications for the registration of such carriers operat-ing in interstate commerce into and through Alabama.This includes the issuance of Commission orders ofregistration when, after review, it is found that all therequirements of law are met. It also revokes or rein-states such carrier’s authority, when applicable, accord-ing to provisions set out in statutes, rules, and regula-tions. It works with other state and federal agenciesthat also regulate motor carriers.

This section makes sure that all intrastate motorcarriers have insurance on file before credentials tooperate are issued. It also issues orders of revocationfor failure to maintain proof of financial responsibilityand orders of reinstatement after proof has beenreceived as prescribed by law.

Subsequent to the above-mentioned regulations ofmotor carriers, this section is called upon to provideinformation to the general public, permitting services,lawyers, insurance companies, transportation compa-nies, and other state and federal agencies concerningregulatory matters.

A tabulation of the section’s activities follows:

Insurance FilingsSelf-insurance, bonds for liabilityand cargo, certificates for liabilityand cargo, bonds for brokers . . . . . . . . . . . . . . . 7,818

Letters of correspondence. . . . . . . . . . . . . . . . . . . . 629Registration of AuthorityIntrastate registered . . . . . . . . . . . . . . . . . . . . . . . . . 174

Motor Carrier Vehicle IdentificationApplications processed . . . . . . . . . . . . . . . . . . . . . . 559Numbers and decals issued. . . . . . . . . . . . . . . . . . 1,433Letters of correspondence. . . . . . . . . . . . . . . . . . . . 887

Revocations and Reinstatement of AuthorityRevoked for no insurance . . . . . . . . . . . . . . . . . . . . 400Reinstated after compliance . . . . . . . . . . . . . . . . . . 229

Railway Safety

The Railway Safety Section conducts safety compli-ance inspections on all railroad common carriers’ trackand equipment in Alabama in accordance with stateand federal standards. Inspections are also made tomonitor compliance with regulations for RailroadWorkplace Safety.

This section investigates railroad accidents andderailments to determine causes and to recommendaction to prevent recurrence. Federally certifiedinspectors are called upon by the Federal RailwayAdministration (FRA) and the National Transporta-tion Safety Board (NTSB) to assist in major accidentinvestigations. This section also handles complaintsfrom railroads, railroad employees, labor unions, othergovernmental agencies, and the general public in allmatters pertaining to railway safety.

Inspections are also conducted on railroad rehabil-itative projects administered by the Alabama Depart-ment of Transportation. Agreements between the rail-roads and DOT typically specify adherence to FRAClass II standards and encompass a 10-year time frame.

Members of the Railway Safety Section participatein Operation Lifesaver as fully certified program pre-senters. Operation Lifesaver is a national public educa-tion and awareness program that seeks to reduce thenumber of crashes at highway-rail grade crossings. Tar-get groups include school bus drivers, driver’s educa-tion students, professional drivers, emergency responsepersonnel (police, ambulance, and fire), as well as thegeneral public.

The following is a breakdown of the activities of theRailway Safety Section during the period coveringOctober 2009 through September 2010:

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Total Miles of Railway Track Inspected. . . . . . . 784Total Railway Accidents . . . . . . . . . . . . . . . . . . . . . 5Total Units of Rolling Stock Inspected

(Railway cars) . . . . . . . . . . . . . . . . . . . . . . . . 7,890Total Locomotives Inspected . . . . . . . . . . . . . . . . 98Total Railroad Records Inspected . . . . . . . . . . . 436Total Complaints Investigated . . . . . . . . . . . . . . . . 6

Rates and Services SectionThe Rates and Services Section advises the Com-

mission on matters pertaining to the rates, fares,charges, services, and facilities of all regulated modesof intrastate transportation.

The section maintains a file of all tariffs settingforth rates, fares, charges, classification, rules and reg-ulations for intrastate transportation companies. Staffmembers check each re-issue and supplement filed toensure compliance with Commission rules and regula-tions. They also analyze tariff changes to determine theeffect.

The revised tariffs and supplements are either per-mitted to become effective on the proposed effectivedate or they are suspended and investigated.

When the Commission institutes a formal investi-gation, public hearings are held. When the record iscomplete, the examiner and other members of the staffstudy and analyze the evidence of record and make rec-ommendations to the Commission. After the Commis-sion makes its decision, an order is written for theCommissioners’ signatures.

This section compiles data from motor carriers andtariff publishing bureaus to use in Commission pro-ceedings and to supply information for staff membersand other state or federal agencies.

The Rates and Services Section receives and main-tains motor and rail carrier annual reports that arerequired to be filed by April 30 of each year coveringthe previous calendar year of operation. This dataenables the Commission to track the overall financialcondition of the industry under the jurisdiction of theCommission.

The section also handles requests for verification ofrates, fares, and charges of passengers and householdgoods. It also verifies rates and services provided bymotor carriers through field audits of carriers’ facilitiesand records.

Transportation Division

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Legal Division

The Legal Division consists of two AdministrativeLaw Judges, including the Chief Administrative LawJudge, a Senior Staff Attorney, a Departmental Oper-ations Specialist and an Administrative Support Assis-tant III. In addition, the Motor Carrier EnforcementSections operates as part of the Legal Division due tothe significant volume of motor carrier functions theLegal Division performs on a day-to-day basis. TheMotor Carrier Enforcement Section is comprised ofthe Transportation Enforcement Chief, two AreaEnforcement Supervisors, five Enforcement Officersand an Administrative Support Assistant III.

The Administrative Law Judges of the Legal Divi-sion serve as hearing officers in all cases before theCommission. These hearings involve motor carriercases, utility cases, and other matters. The Legal Divi-sion additionally provides legal advice to the Commis-sioners, the Commission staff and the public.

Although much of the advice provided by the LegalDivision is verbal, the Legal Division also preparesopinions and memoranda on legal questions involvingthe Commission’s jurisdiction when necessary. TheLegal Division additionally prepares written reportsand recommended orders, and drafts many of the finalorders of the Commission. The Legal Division alsospends a considerable amount of time involving rule-making and revision of rules, and works with other divi-sions in drafting and reviewing legislation for the Com-mission.

Many issues arise with telecommunications compa-nies now that competition is active. The Legal Divisionhas been involved in several proceedings concerningdisputes between telecommunications companies andthe relationship between telecommunications compa-nies.

During the past fiscal year, the Legal Division con-

ducted hearings involving approximately 51 mattersand processed hundreds of applications not requiring aformal hearing. The length of hearings varies from 20or 30 minutes to several days.

A tabulation of the number and types of inquirieshandled by the Division is not feasible. Such inquiriesare numerous and cover subjects as broad as the Com-mission’s jurisdiction and beyond. These inquiriescome from the public in general, the Commissioners,staff members, attorneys, the Legislature of Alabama,federal agencies, agencies of Alabama and other states,and all types of businesses regulated by the Commis-sion.

The attorneys of the Legal Division also representthe Commission and assist outside attorneys in casesinvolving the Commission before the courts of Alaba-ma, federal courts, federal agencies and state agencies.

The APSC’s Motor Carrier Enforcement Sectionconducts and carries out investigative, monitoring, andenforcement activities of the Commission to assure andobtain compliance with the provision of the AlabamaMotor Carrier Act and associated rules and regula-tions.

When motor carriers are found to be operatingwithout proper authority or are conducting their oper-ation in violation of established rules and regulations,steps are taken to require compliance. If conditionswarrant, violators are arrested and prosecuted in thecourts with proper jurisdiction.

Enforcement officers also conduct investigationsinvolving illegal operations and violations of rules andregulations, issuing citations and warning tickets whenappropriate. These officers additionally conduct safetyinspections of vehicles and have the authority to placevehicles and/or drivers out of service for safety/regula-tory violations.

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APSC History

The Alabama Public Service Commission wasdesignated as such in 1915 by the Alabama Legisla-ture. It evolved from the Railroad Commission ofAlabama, which was created in 1881 to regulate rail-roads. Between 1881 and 1915, the Legislatureextended the Railroad Commission’s jurisdiction toinclude express companies, sleeping car companies,railroad depot or terminal stations, telephone andtelegraph companies, plus transportation companiesoperating as common carriers over water, tollbridges, toll ferries, and toll roads. The Commissionwas charged with the regulations of utilities provid-ing electricity, gas, water, and steam, companiesoperating streets or inter-urban railways, as well asrail and communication companies being regulatedby the former Railroad Commission. The new Com-mission’s regulation of utilities included approvingthe sale or lease of utility property or franchises. TheCommission was composed of three elected mem-bers: a president and two associate commissioners.The Commission’s authority was broadened in 1920when the Legislature made it responsible for utilityrates. As Alabama’s highway system developed inthe late 1920s, the operation of trucks and buses ascommon carriers increased. In 1927, the Legislatureplaced all motor transportation companies operatingas common carriers of freight or passengers overregular routes on Alabama highways under theCommission’s regulatory authority. The Legislaturebroadened the Commission’s authority over trans-portation companies in 1931 and 1932 by includingmotor carriers not operating over regular routes. Aircarriers were included in 1945. Natural gas transmis-sion and distribution systems were placed under theCommission’s jurisdiction for safety purposes in1968, adopting the Minimum Safety Standards out-lined in the Natural Gas Pipeline Safety Act. In 1971,the Commission’s authority over motor carriers wasbroadened. Transportation enforcement officerswere empowered to enforce the rules and regula-tions of the Commission. The Commission’s safetyjurisdiction was extended to include railroad tracksand equipment in 1976 under the State Participation

Program of the Federal Railroad Safety Act of 1970.The Legislature empowered the Attorney General’soffice in 1977 to represent consumers and the statein Commission proceedings. In recent years, sweep-ing federal and state statutory changes significantlyaltered the Commission’s jurisdiction and authorityover transportation and telecommunications utili-ties. Title IV in the Federal Aviation AdministrationAct of 1994 provides for federal preemption of thestates in matters of motor carrier pricing, routes, andservices for all but household goods carriers. As aresult, Commission certification and tariff approvalis no longer required for those motor carriers forwhom regulatory jurisdiction has been federally pre-empted. The Commission continues regulating carri-ers of passengers and household goods, ensures allmotor carriers maintain appropriate cargo insur-ance, and ensures that all comply with applicablesafety standards.

With passage of the Telecommunications Act of1996, Congress opened up the local exchange tele-phone market to competition. Large incumbentlocal exchange companies (ILECs) such as Bell-South and CenturyTel, which previously operated asthe only local carrier within their Commission certi-fied service areas, must now make their servicesavailable for resale and lease components of theirembedded network to new entrants. New entrantsinto the local telephone market may also petition theCommission to open independent telephone compa-ny local service areas to competition. The introduc-tion of local competition forced the Commission toset utility prices for retail telecommunication servic-es using market based rather than cost basedmethodology. In 2005, the Alabama Legislaturepassed the Communications Reform Act. The Act,citing the competition that exists in the local tele-phone market, eliminated much of the Commis-sion’s authority over retail telecommunication serv-ices. Additionally, Commission jurisdiction waseliminated for all broadband services used for Inter-net delivery.

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Past and Present Commissioners

PresidentWalter L. Bragg:February 1881 – February 1885Henry R. Shorter:February 1885 – February 1897James Crook:February 1897 – February 1901*John V. Smith:March 1901 – March 1905B.B. Comer:March 1905 – January 1907Charles Henderson:January 1907 – January 1915Samuel P. Kennedy:June 1915 – January 1923*A.G. Patterson:January 1923 – January 1927Hugh White:January 1927 – January 1945Gordon Persons:January 1945 – January 1951C.C. (Jack) Owen:January 1951 – January 1965Eugene (Bull) Conner:January 1965 – January 1973Kenneth A. Hammond:January 1973 – December 1975C.C. Whatley:December 1975 – January 1977Juanita W. McDaniel:January 1977 – February 1980William J. Samford, Jr.:February 1980 – January 1981Billy Joe Camp:January 1981 – January 1983*Jim Sullivan:February 1983 – November 2008Lucy Baxley:November 2008 – Present

Commissioner, Place 1James Crook:February 1881 – January 1885Levi W. Lawler:February 1885 – September 1892

Gen. James T. Holtzclaw:February 1893 – July 1893Willis G. Clark:August 1893 – February 1895Harvey E. Jones:February 1895 – February 1899A.E. Caffee:February 1899 – February 1903William T. Sanders:April 1903 – January 1907Charles Henderson:January 1907 – February 1907W.D. Nesbitt:March 1907 – January 1911Leon McCord:January 1911 – January 1915B.H. Cooper:January 1915 – January 1923Fitzhugh Lee:January 1923 – January 1943Gordon Persons:January 1943 – January 1945James Perdue:May 1945 – January 1947James Hitchcock:January 1947 – June 1959Ralph Smith, Jr.:August 1959 – August 1960Joe Foster:August 1960 – January 1963Ed Pepper:January 1963 – January 1967C.C. (Jack) Owen:January 1967 – January 1975Jim Zeigler:January 1975 – January 1979Pete Mathews:January 1979 – March 1981Lynn Greer:June 1981 – November 1990Jan Cook:November 1990 – Present

Commissioner, Place 2Col. Charles P. Ball:February 1881 – February 1885

Wiley C. Tunstall:February 1885 – February 1895Ross C. Smith:February 1895 – February 1899Osceola Kyle:February 1899 – December 1900Wiley C. Tunstall:December 1900 – January 1907John G. Harris:January 1907 – July 1908John A. Lusk:August 1908 – January 1911Frank N. Julian:January 1911 – January 1915S.P. Gaillard:January 1915 – January 1923*Frank P. Morgan:January 1923 – May 1936W.C. Harrison:June 1936 – January 1947C.C. (Jack) Owen:January 1947 – January 1951T.O. Walker:January 1951 – January 1955Sibyl Pool:January 1955 – January 1971Juanita W. McDaniel:January 1971 – January 1977C.C. Whatley:January 1977 – January 1979Jim Folsom, Jr.:January 1979 – November 1986Charles B. Martin:November 1986 – November 1998George C. Wallace, Jr.:November 1998 – November 2006**Susan D. Parker, Ph.D.:

November 2006 – Present

*Also served as President of theNational Association of RegulatoryUtility Commissioners (NARUC)

**Also served as President of theSoutheastern Association of Regula-tory Utility Commissioners, andSecond Vice-President of NARUC

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APSC Consumer SerAPSC Consumer Ser vicesvices

TToll-Free Complaints Hotline:oll-Free Complaints Hotline:

1-800-392-80501-800-392-8050

AlabamaAlabama

Public SerPublic Ser vice Commissionvice Commission

PP.O.O. Bo. Box 304260x 304260

MontgomerMontgomer yy, AL 36130, AL 36130

wwwwww.psc.alabama.gov.psc.alabama.gov