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Alachua County Food Stamp Hotline

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Alachua County Food Stamp Hotline. A partnership between DCF Circuit 8 and The Alachua County Board of County Commissioners. December 2008-August 2009. Project Final Report. Why did we need a Food Stamp Hotline?. - PowerPoint PPT Presentation
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A partnership between DCF Circuit 8 A partnership between DCF Circuit 8 and The Alachua County Board of County Commissioners and The Alachua County Board of County Commissioners December 2008-August 2009 Project Final Report
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Page 1: Alachua  County Food Stamp Hotline

A partnership between DCF Circuit 8 A partnership between DCF Circuit 8

and The Alachua County Board of County Commissionersand The Alachua County Board of County Commissioners

December 2008-August 2009

Project Final Report

Page 2: Alachua  County Food Stamp Hotline

Local FS participation rates were below national averages which resulted in a loss of potential benefits for citizens and loss of income for the local economy

PRAB Members questioned ability of local citizens to seek assistance at DCF ACCESS Service Centers and via the ACCESS Call Center in Jacksonville

Locally and across the state we were seeing an increase in applications, wait times in lobbies and volume of calls to ACCESS Call Centers

DCF volunteered to provide site and access to trained staff and through funding from the Alachua County Board of County Commissioners we began our Food Stamp Assistance Hotline.

Page 3: Alachua  County Food Stamp Hotline

$14,973 requested to fund local call in number to assist Food Stamp applicants and participants to gain access to info about applying for and maintaining their benefits

Approved by BOCC on 11/25/08 Press Release from County on 12/8/09 Hotline up and running on 12/8/09 Thru August 2009 2601calls processed!

Page 4: Alachua  County Food Stamp Hotline

Line open from 8 to 5 pm, Mon thru Fri If line is busy customers can leave message Messages returned same day One temp services employee hired and paid

by county via Manpower contract Line is manned by DCF staff if this person is

not available Details of each call were recorded and

reviewed by supervisors

Page 5: Alachua  County Food Stamp Hotline

Mail applications, directions to application sites in community Answer questions regarding process and FS policy Referrals to other agencies as neededAnswer simple case specific questionsReferrals to Call Center for detailed

questions regarding ongoing casesEncouragement and support from a REAL

person!

Page 6: Alachua  County Food Stamp Hotline

Number of Calls per Day

N= 2601

Newspaper Sticky Notes

Page 7: Alachua  County Food Stamp Hotline

Types of Assistance Provided to Customers

Only 180 calls sent to CCC

Page 8: Alachua  County Food Stamp Hotline

15000

17000

19000

21000

23000

25000

27000

29000

Sep-08

Oct-08

Nov-08

Dec-09

Jan-09

Feb-09

Mar-09

Apr-09

May-09

Jun-09

Jul-09

Aug-09

27.3% Increase

Over a similar period of time the NE Region has seen a 16.9%

increase in participation rates.

Page 9: Alachua  County Food Stamp Hotline

Using ARRA Funding DCF will maintain the phone line in Alachua County

New initiatives for improving customer interviews, application processing and internet access to case information are improving services to our customers

Over 2.3 million people in the state of Florida are now receiving Food Stamp Benefits

Innovative ideas and community based partnerships are essential to our programs

Thank you again for making this possible….


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