Alastair DuffChairman- Heathrow Area Transport Forum

Heathrow’s Sustainable Transport Strategy

Heathrow BackgroundHeathrow Background

Passengers:Passengers: 68m68m

Cargo:Cargo: 1.2m tonnes1.2m tonnes

Staff:Staff: 74,000 74,000

Companies 435Companies 435

Airlines:Airlines: 9090

Destinations:Destinations: +180 world-+180 world-widewide

Heathrow as a HubHeathrow as a Hub

busiest bus/coach hub in UKbusiest bus/coach hub in UK

rail hub with 7 on-airport rail rail hub with 7 on-airport rail

stationsstations

is both a Highway Authority and is both a Highway Authority and

a bus & coach licencing bodya bus & coach licencing body

Airport Transport MatrixAirport Transport Matrix

DistanceDistance TransporTransport Modet Mode

Target Target GroupGroup

Potential Potential Product Product TypesTypes

Within 10 Within 10 milesmiles

Urban busUrban bus

MetroMetroStaff / Staff / [pax][pax]

Guided busGuided bus

10 - 20 10 - 20 milesmiles

Light railLight railExpress Express bus/coachbus/coachUrban TrainUrban TrainMetroMetro

Pax / StaffPax / Staff Rail / Air Rail / Air coachescoaches

20 - 35 20 - 35 milesmiles

Pax / StaffPax / Staff Frequent Frequent train train connectionsconnections

Inter-urban Inter-urban traintrain

Express Express coachcoach

> 35 miles> 35 miles Pax / Pax / [Staff][Staff]

Airport Airport dedicated dedicated traintrain

Air pax Air pax focused focused coachescoaches

Express Express traintrain

Express Express coachcoach

>35>35 3535 20201010

Constrained site

• 200,000 vehicle movements daily

• 50% of vehicles on strategic airportroads between 0800-0900 are airport staff

• T5 car parking cap - 42000 spaces

• Designated Air Quality Management Area

• Constrained vehicle movements, particularly within the Central Terminal Area

Transport issues

•Take our business partners with us – BAA Heathrow only makes up 5% of airport staff

•75% of employees are shift working

•Historically parking has always been seen as a staff benefit

•Transport challenges west and south of the airport – good services to the east and north

•Enable connectivity to 8 on-airport major employment areas

•Continue to be an attractive centre of employment

Airports are unusual sites

Heathrow Area Transport Heathrow Area Transport ForumForum

Chair: Alastair Duff

Rail Policy Review Group

Combined Bus Group

Interchange Group

Freight Quality Group

Mobility

Management

Group

Heathrow East

Construction Group

Objectives for the Transport Objectives for the Transport ForumForum

agree short and long term targets to agree short and long term targets to

increase the use of public transport increase the use of public transport

and reduce car useand reduce car use

devise a strategic plan to achieve devise a strategic plan to achieve

them, (also put in the Regional and them, (also put in the Regional and

Local Transport Plans) Local Transport Plans)

and oversee implementation of these and oversee implementation of these

strategiesstrategies

Sustaining the Transport Vision

A surface Access Strategy for Heathrow – the next five years

Targets for greater use of public Targets for greater use of public

transporttransport

Facilities to encourage public transport Facilities to encourage public transport

useuse

Seek to reduce staff car dependencySeek to reduce staff car dependency

Encourage car sharing, cycling and Encourage car sharing, cycling and

pedestrianspedestrians

Encourage entry by service providersEncourage entry by service providers

Develop an inter-modal approachDevelop an inter-modal approach

Surface Access StrategiesSurface Access Strategies

The Heathrow Transport The Heathrow Transport FundFund

Set up November 1996Set up November 1996

Surcharge on Public (30p a movement); Surcharge on Public (30p a movement); and Staff (£12 per pass) and Staff (£12 per pass) parkingparking

Income hypothecated for specific Income hypothecated for specific initiatives in support of Heathrow’s initiatives in support of Heathrow’s strategy to increase public transport strategy to increase public transport accessibility and reduce car accessibility and reduce car dependencydependency

Working in partnership with local Working in partnership with local authorities, transport operators and authorities, transport operators and the private sector through the the private sector through the Heathrow Transport ForumHeathrow Transport Forum

Environmental transport

Heathrow’s rail network

Public Transport Issues

What the Airport Focus Groups said about buses:

-unreliable, uncomfortable, unsafe, expensive, infrequent.

50% believe insufficient routes to LHR

84% believe lengthens journey time

37% would use if more reliable

24% would use if could work more flexibly

36% have good access from home

What we did:

Customer service training

Improved existing, and developed new, bus routes

Developed bus priority routes

Mobility Management

Achievements so far

£2m annual investment in public transport

Heathrow Express and Heathrow Connect - express and stopping train services to Central London

Free travel on local buses around the airport campus

6,200 carshare members with 63% carsharing at least 3 times a week

A discounted travel card for airport employees living outside London

A staff travel information and promotional team

High profile marketing campaigns

Employee modal splitYear 1975 1986 1992 1999 2006

% % % % %

Car 71.2 75.7 78.0 71.5 69.8Car-share 7.6 5.3 4.0 4.0 6.75Underground 1.2 3.8 6.0 6.3 4.6Bus 12.8 11.0 6.0 11.7 12Motorcycle 3.1 1.8 2.0 2.1 1.4Bicycle 1.7 0.1 1.0 1.3 1.2Walk 1.3 0.6 0.6 0.6 0.5Rail 00 00 00 0.8 1.1Taxi 0.6 0.7 1.0 0.8 0.9Other 0.5 1.0 1.4 1.0 1.75

2005 % PT mode share (Red - airport with rail link, Blue - without)Source: CAA survey 2005 (Exception of Birmingham, Newcastle, East Midlands & Liverpool - AOA Sustainable Aviation

Report and Southampton - Retail Profiler)

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

Public transport mode share– UK

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0

50.0

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Public Transport mode share – EC

Learning Points from Learning Points from PartnershipsPartnerships establish solid and reliable relationships establish solid and reliable relationships

ensure mutual respect based on shared ensure mutual respect based on shared

objectivesobjectives

be highly inter-activebe highly inter-active

bridge institutional and jurisdictional barriersbridge institutional and jurisdictional barriers

quality based, customer-focussed improvementsquality based, customer-focussed improvements

celebrate successescelebrate successes

concentrate on high potential areas firstconcentrate on high potential areas first

MARKETING-MARKETING-MARKETINGMARKETING-MARKETING-MARKETING

More Learning PointsMore Learning Points early quick wins are importantearly quick wins are important

you can do a lot with a littleyou can do a lot with a little

learn from beacons of good practicelearn from beacons of good practice

commuters are customers toocommuters are customers too

avoid the law of unintended consequencesavoid the law of unintended consequences

set clear and achievable targetsset clear and achievable targets

reward good practicereward good practice

MARKETING - MARKETING - MARKETINGMARKETING - MARKETING - MARKETING