Alberta Safety Codes Council Standard C… · Communication and Negotiation Learn how to diffuse...

Alberta Safety Codes Council

2020 COURSES

Recommended Standard Courses

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Why PHBI?The Professional Home Builders Institute (PHBI) is an approved Blue Seal education provider and the premium provider of quality education for the residential construction industry. Since 1987, PHBI has kept pace with the home construction industry’s ever changing needs by designing and delivering practical education that meets or exceeds the national benchmarks as established by the Canadian Home Builders Association. We also have over 100 short personal development courses, averaging two hours in length.

PHBI is the not-for-profit leader that provides 27 core courses in three disciplines (Sales & Marketing, Business and Construction) through instructors that are recognized as subject matter experts in their respective disciplines.

PHBI By The Numbers

Geographical Breakdown of Course Registrations Since 2014.IN THE LAST 5 YEARS ALONE, PHBI HAS TRAINED 6400+ STUDENTS WITH 9000+ COURSE REGISTRATIONS

7 27 10 11

COURSES AVAILABLE■ In Development

60%

COURSES TAKEN ONLINE

100%

100%

■ BRITISH COLUMBIA ■ ALBERTA ■ ONTARIO

83% of students rated their overall impression of the course “very good” or “excellent” 88% of students indicated they

were likely to recommend the course to others

AB students surveyed in 2018 AB students surveyed in 2018

phbi.ca • [email protected] • 1 888 325 99993

Building CodesInterpret and apply the current National Building code - 2019 Alberta Edition with confidence. Along with a focus on Part 9 (Housing and Small Buildings) of the Code, you will explore related standards and legislative authorities as well as administration and municipal inspection processes.

Knowledge & Skill Building Areas

• Purpose & Role of Building Codes• Using the Alberta Building Code• Development of the Alberta Building Code• Safety Codes Act of Alberta• Changes to the Code• Building Permits• Orders & Appeals

Construction FundamentalsThis introductory online course provides an overview of the processes, materials, systems and methods used in constructing residential homes and touches on major aspects of managing the residential construction process including pre-construction preparation, professionalism, safety, project management, administration, documentation and construction knowledge. Explore the relationships between various phases of construction; examine standard documents and processes that govern construction practices and develop a sound understanding of key considerations at each phase - including safety.


• Basic Marketing Fundamentals in Home Building

• Excavation• Footings & Foundations• Foundation Cap• Framing the Walls• Roof Structure• Windows & Doors• Roofing• Fascia, Soffits and Siding

• Eavestroughs, Stairs & Decks• Heating, Ventilation & Air

Conditioning Rough-In• Fireplace Rough-In• Plumbing Rough-in• Electrical Rough-in• Concrete Flatwork• The Building Envelope• Interior Finishes

25h⏱

$749💳

21h⏱

$1000💳

Construction Courses

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Construction Technology 2Explore the crucial details of new home construction including the understanding of “house-as-a-system”, how building science affects building durability and occupant comfort, categorizing indoor air quality contributors and detractors, sustainable development, building envelope details, mechanical systems, engineered building components, and how geographical and geological features can affect residential construction.


• The Importance of Moisture Control• Controlling Moisture Entry• Moisture Accumulation & Removal• Design & Construction of Foundations, Walls & Roofs• Site Drainage• Checklist

4h⏱

$139💳

Construction Technology 1Explore the crucial details of new home construction including materials, methods, engineered building components, mechanical systems, electrical systems, plumbing systems and exterior finishes.


• Design• Foundations Superstructures• Exterior Components• Mechanical & Electrical

Systems• Other Construction Practices

19h⏱

$629💳


Energy Efficiency and Air TightnessThe goals for the Pan-Canadian Framework will affect homebuilders and homeowners. This course will help you understand how the upcoming code changes will challenge the way we plan and build our houses. Join Amelie Caron of EcoSynergy and Gord Cooke of Building Knowledge Canada to learn about energy efficiency, air tightness testing and affordable approaches to building high performance houses.


• Understanding Net Zero Energy• Understanding Air Tightness• Understanding Air Leakage Testing• Affordable Approaches to Building High Performance

Houses

Estimating FundamentalsIn our Estimating Fundamentals course. you will learn to interpret construction plans for the purpose of costing, use of price lists and spreadsheets to help estimate the costs of major tasks, work and materials and general costs of a new residential build. The course will also outline how subcontracts are managed in order to obtain expected performance.


• Appreciate the critical role estimation plays in keeping construction companies financially viable.

• Interpret construction plans for the purpose of costing

• Use price lists and electronic spreadsheets to help estimate the costs of major tasks during a residential build

• Estimate the cost of all work and materials required to construct a specific residence on a specific city lot

• Incorporate general costs into the overall price of a new build

• Outline how subcontracts are managed in order to obtain expected performance

28h⏱

$729💳

5h⏱

$399💳

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Plans, Specifications, and DrawingsExplore basic orthographic concepts and methods and apply them to plans for single and multi-family housing projects. Deepen your familiarity with different types of drawings and their various levels of detail; sharpen your understanding of symbols, drawing styles, specifications and notes; and learn to organize drawings into complete, appropriate sets of plans.


• Plan-reading Principles• Understanding the Parts• Orthographics, Isometrics & Dimensions• Standard Residential Drawings• Drawings Groups• Plan-reading Skills

18h⏱

$649💳

Home Building on Alberta SoilsThis blended learning course includes online training followed by a 1-day hands-on workshop in Stantec’s Soils & Materials Laboratory in Calgary or Edmonton. Avoid potentially disastrous and expensive issues by learning how to identify soil conditions that necessitate changes to a home construction project plan. Expanding your understanding of developer reports, logs and assessments will equip you for informed discussions with geotechnical engineers and prepare you to implement the appropriate construction techniques for homes.


• Identify the basic properties of soils.• Recognize site conditions requiring

special attention.• Describe development

requirements from the pre-development stage to post construction.

• Describe common causes of foundation and structural damage.

• Identify and understand potential solutions to soil problems.

• Describe common remediation techniques.

• Interpret the building codes in relation to proper building techniques on soils.

• Become familiar with legal issues surrounding residential building construction.

• List what should be considered in the order of operations for residential development.

22h⏱

$595💳


Problem-Solving-in-Home BuildingLearn advanced problem-solving techniques and how to apply them to real-world residential construction case studies.


• The Problem Solving Process• Collaborative Problem Solving• Solving Problems on the Site

(Foundations, Framing, Exteriors, Interiors)

18h⏱

$799💳

Project Management and Supervision FundamentalsExamine project management concepts and best practices and learn to apply them to residential construction. This course aims to sharpen learners’ skills with scheduling and critical paths, contingencies, logistics and lead times, human resources, safety, administration, contracts, regulations, budgeting and cost control, quality control and client relations.


• Traits of a Good Project Manager• Barriers to Effective Communication• Setting Expectations• Communication Plan• Written Records• Regulations & Standards• Project Lifecycle & Constraints• Project Management Principles• Construction Files• Planning• Executing• Monitoring & Controlling

19h⏱

$839💳

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Business EthicsFor businesses and practitioners in the home building industry, ethical issues abound. Managing those issues effectively creates pathways to customer satisfaction and competitive advantage. By exploring industry-specific issues and ethical approaches, this course aims to improve the management of ethical issues in residential construction.


• Buesiness Ethics & Its Place in Homebuilding• Ethical Issues in Home Building• The Ethical Path to Customer Satisfaction• Corporate Citizenship & Social Responsibility

Communication and NegotiationLearn how to diffuse difficult conversations and work towards interest-based resolutions through an understanding of important communication skills used by negotiators. In PHBI’s Communication and Negotiation course, through the use of industry scenarios, you will improve your knowledge and demonstrate your skills in active listening, reframing and communication, understanding of conflict styles and your personal style, identify barriers to communication, differentiate between judging, assuming and describing statement, identify positions, issues and interests used in principled negotiations, describe physiological responses to anger, strategically handle the dirty tricks in a negotiations and effective negotiation skills.


• Active listening, reframing and communication

• Understand conflict styles and your personal style

• Identify barriers to communication• Differentiate between judging,

assuming and describing statements

• Identify positions, issues and interests used in principled negotiations

• Describe the physiological response to anger

• Strategically handle the dirty tricks in a negotiation

• Effective negotiation skills

28h⏱

$1500💳

5h⏱

$299💳

Business Courses


Land DevelopmentDelve into the role and impact of land development on the new home construction industry, particularly in Alberta’s single-family home marketplace. You’ll explore key topics at each stage in the land development process: Research & Acquisition; Planning, Design & Approvals; Sales & Marketing; and Construction & Completion. While the specifics of land development differ from one municipality to another, the course focuses on the land development fundamentals that tend to remain consistent across different jurisdictions.


• Introduction to Land Development• Research & Acquisition• Planning, Design & Approvals• Sales & Marketing• Construction & Completion

Law Fundamentals for the Home Building IndustryExplore the legal and regulatory environment of residential construction and gain understandings essential to keeping a home building business on stable footing.


CONTRACTS

• Contract Basics• Types of Contracts• Land Registry System & Related

Topics

LAND CONVEYANCING & CLOSING PROCEDURES

• Easements• Restrictive Covenants• Land Use Bylaws

BUILDER LIABILITY

• Contracts• Torts• Occupier’s Liability• Statutory Requirements• Environmental Requirements

18h⏱

$649💳

21h⏱

$649💳

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Condominium FundamentalsDeepen your understanding of the Condominium Property Act of Alberta as it relates to the sale of new construction condominiums and develop insights into how the legislation aims to protect consumers. This course uses case studies to demonstrate the dynamics and impacts of new condominium sales.


• Condominium Fundamentals• Condominium Plans: Definitions & Differences• Condominium Property Act & Selling New Condominiums• Condominium Governance, Bylaws & Financial Disclosure

Statements• The Developer/Salesperson/Purchaser Dynamic• Building Relationships with Purchasers & Sales Professional

Customer Service ProfessionalAcquire a deep appreciation for the value of exceptional service; learn how to set, improve and sustain customer value in the orga-nization; develop powerful techniques for understanding customer perspectives and creating long-term business relationships; and learn client management skills that form the foundation of unique customer experiences.


• Culture• Customer Expectations: Define,

Align & Reinforce• Customer Meetings: Agendas,

Controversies & Meeting• Rehearsal• Selection Strategies• Customer Orientation Role Plays• The Fundamentals & Fine Points of

Warranty

• Partners in Service: Trade Partner Plan

• Customer Challenges: Judgement Skills

• Organized for Success• Communication Protocols• Writing as a Service• Feedback & Referrals

31h⏱

$899💳

22h⏱

$699💳

Sales Courses


Air-tightness: More Than Just Energy Savings

Join Darrell Paul from Qualistat Builders to

learn practical and inexpensive options

This online course prepares learners to interpret and apply the workmanship and material standards related to mandatory new home warranty coverage in Alberta - knowledge and skills that will help foster positive customer relationships by increasing your ability to effectively address and resolve customer concerns. Following are the key areas covered by the Government of Alberta’s workmanship and material standards.

Construction Performance Guidelines

Energy Code

Join Darrell Paul from Qualistat Builders to learn how to interpret Section 9.36 of the 2014 Alberta Building Code.

Short Courses: Construction

= Recommended short courses for Alberta Safety Codes Council (average 3 hours in length)

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Short Courses: Human Resources & Safety

Learn to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what makes participants stand out and become leaders throughout your company.

Through our Developing Corporate Behavior course participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan, participants should see a reduction in incidents and an increase in teamwork and loyalty.

Civility in the Workplace

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can lay out civility in the workplace will also be discussed.

With our Conducting Annual Employee Reviews course, participants will discover how to conduct a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Conducting Annual Employee Reviews

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our Crisis Management course participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Developing Corporate Behaviour


Short Courses: Human Resources & Safety

Through our Employee Recognition course participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

Diversity & Inclusion

With our Diversity and Inclusion course participants will recognize how to better manage diversity and recognize its benefits. Participants will also learn how to implement and develop a policy that does not allow for discrimination. It is vital that every employer and employee understands the concepts of diversity.

This Employee Motivation course will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Employee Motivation

Employee Onboarding

Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company and having a structured set of procedures will make your company stronger and produce a greater chance of success.

Employee Recognition

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Learn to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what makes participants stand out and become leaders throughout your company.

Through our Developing Corporate Behavior course participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan, participants should see a reduction in incidents and an increase in teamwork and loyalty.

Employee Recruitment

Our Employee Recruitment course will guide participants and help them interview and recruit the right employee. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

With our Employee Termination course, participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.

Employee Termination Process

Generation Gaps

The Generation Gaps course will help participants understand the various generations present at work and how each will help the organization thrive in the marketplace. Learning how to deal with different perspectives of different generations at work will help participants become a better manager or co-worker.

Health & Wellness at Work


Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting). Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.

Hiring Strategies

Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this course as it prepares them to seek out that great candidate and make sure they are a fit for your company. Participants will obtain the necessary tools required in finding that diamond in the rough.

The Human Resource Management course will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide participants with skills to assist them with certain Human Resource situations.

Human Resource Management

Millennial Onboarding

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company which gives your company an advantage within the market. The new hire phase is a critical time for the employee and company. Having a structured set of procedures will make this time run smoother and produce a greater chance of success.

Social Media in the Workplace

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Workplace Diversity

The Workplace Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills, and choosing the right course of action, communication throughout your business will be strengthened.

Our Workplace Harassment course will give participants the tools to recognize harassment when it occurs. It will help them understand their rights and responsibilities and create a safe environment for all. Through this course participants will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Workplace Harassment

Workplace Violence

In order to prevent Workplace Violence, it is essential that everyone can identify individuals who may be prone to violence. This course will help participants recognize certain behaviors and lower the risk of escalated situations. It will also help participants identify the warning signs, as well as give them coping and response tools.


Short Courses: Leadership & Management

The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give participants an understanding of how change is implemented and some tools for managing their reactions to change.

Appreciative Inquiry

Appreciative Inquiry is a shift from looking at problems and deficiencies to recognizing the strengths and values of what works. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices participants will learn to transform your organization.

Our Being a Likeable Boss course will show that honesty and trust will be your participants biggest tools in fostering a better relationship with their employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put your participants on the right path to be a more likeable boss. Being likeable and a figure of authority is where some challenging conflicts can arise. With this course participants will recognize these possible areas of conflict and develop the skills and knowledge to overcome them.

Being a Likeable Boss

Business Succession Plan

Our Business Succession Planning course will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.

Change Management

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Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course participants will gain valuable knowledge and skills that will assist them with this challenging task. Constructive criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Developing New Managers

By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles, create an environment where employees know what is expected of them.

With our How to Develop New Managers course participants will learn best practices to help your company develop well rounded, fair and confident managers. By identifying candidates early, you will be able to groom prospective candidates and provide the best chance for success.

Coaching & Mentoring

This Coaching and Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

High Perforamce Teams within a Company

The High-Performance Teams within a Company course provides insights on various aspects of high-performance teams. The course discusses the benefits of the high-performance team such as employee satisfaction and increased quality of work. The course also addresses the challenges faced by such teams. In this course, the participants will learn how to conduct effective team meetings and the techniques to work collaboratively. In addition, they will learn how to praise their team members adequately. The participants will appreciate the time and efforts required to create high-performance teams that lead to organizational loyalty, optimal productivity and strengthening teamwork.


High Performance Teams Remote Workforce

Bringing team members together can sometimes be a challenging task, especially if that team is working remotely. This course identifies the challenges and helps the high-performance team members push through to success in remote work environments. The High-Performance Teams Remote Workforce course defines what constitutes a remote team. The participants learn about the characteristics of a high-performance team, they learn how to generate teamwork and the importance of communication in such workplaces. In addition, the course also discusses how to train and manage high-performance team.

Leadership & Influence

Once you learn the techniques of true leadership and influence, provided in the Leadership & Influence course, you will be able to build the confidence it takes to take the lead. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. In this course participants will learn how to understand the people you lead, how to adapt your leadership styles and the different ways to lead employees.

With our Employee Termination course, participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.

Manager Management

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. To be a successful manager means having a wide range of skills. Through this course you will learn ways to successfully coach and mentor, ways to measure and evaluate performance, how to handle complications, and communicate between employees and their managers.

The Project Management course will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization.

Managing Your Projects

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Middle Manager

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. To be a successful manager means having a wide range of skills. Through this course you will learn ways to successfully coach and mentor, ways to measure and evaluate performance, how to handle complications, and communicate between employees and their managers.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and end up being more successful and productive. Participants will understand the purpose and benefits of office politics, how to set ground rules for new employees, manage various personality types, and learn to determine how to gain support and effectively network.

Office Politics for Managers

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Servant Leadership

Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Participants in the Servant Leadership course will learn to define servant leadership, know the characteristics and recognize the barriers of servant leadership, learn to be a mentor and a motivator.

Supervising Others


Talent Management

Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees. This course provides participants with the skills necessary to recognize performance management and ways to review talent, identify employee engagement, create assessments and training programs and how to improve employee retention.

Through our Team Building for Managers course participants will be encouraged to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. They will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will give participants insights into what is needed to be a great team member.how to gain support and effectively network.

Team Building for Managers

The Teamwork and Team Building course will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Team Building through Chemistry

With our Team Building Through Chemistry course participants will discover that the key to successful team building is addressing the importance of chemistry. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity and utilizing each other’s strengths.

Teamwork & Team Building

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Train-the-Trainer

This course will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more. The Train-The-Trainer course will provide participants the skills to help them deliver engaging and compelling workshops. Skills such as understanding how to identify participants’ training needs, creating lesson plans that incorporates the range of learning preferences, creating an active, engaging learning environment, and managing difficult participants and tough topics.

This course will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more. The Train-The-Trainer course will provide participants the skills to help them deliver engaging and compelling workshops. Skills such as understanding how to identify participants’ training needs, creating lesson plans that incorporates the range of learning preferences, creating an active, engaging learning environment, and managing difficult participants and tough topics.

Virtual Team Building & Management

Women in Leadership

Women make up almost half of the US workforce, yet they are promoted to leadership positions at a rate far lower than are their mail collogues. How can organizations foster and develop women leaders? The Women in Leadership course teaches participants barriers women face in entering leadership positions, the importance of developing women leaders, and the steps organizations can take to foster women leaders.


Short Courses: Administration & Finance

Everyday businesses deal with budgets and financial reports in some form or fashion. The Budgets and Financial Reports course will provide participants a solid foundation in finance, and covers such topics as commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Administrative Office Procedures

A well-run office reduces miscommunications and helps to eliminate common errors. Participants in this course will learn skills to create and develop administrative procedures that will help with business continuity, succession planning, audit requirements and recovery planning.

Every organization is responsible for maintaining records. In the Archiving and Records Management course, participants will learn how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.

Archiving & Records Management

Basic Bookkeeping

This course introduces participants to basic accounting terminology, accounting methods, and accounting methods to track your business. An understanding of the various financial statements, payroll accounting and terminology, end of period procedures, financial planning, budgeting and control, and auditing is covered in this course.

Budget & Financial Reports

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Customer service is a general field that involves assisting customers in a range of issues and is designed to focus on the customer and how they can benefit from your product or service. Participants in this course will be able to define customer support, recognize challenges of customer support, learn the proper forms of documentation and how to be proactive in customer support.

Call Center Training

A well-trained call center is the heart of any operation. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. Participants will learn to define and understand call center strategies, identify different types of buying motivations, learn strategies that sharpen effective communication, and to set benchmarks.

Each and every one of us serves customers, whether we realize it or not. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will learn what customer service means in relation to all your customers, both internal and external. They will learn techniques that will help them with in-person and over the phone, dealing with difficult customers, and generating return business.

Client Service

Contact Center Training

A contact center can provide customer support, information technology support, and much more. A well trained contact center can be the difference between gaining more customers and losing customers. In the Contact Center Training course, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, how to build rapport, and develop great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.

Customer Support


Executive & Personal Assistants

Executive and personal assistants are vital to the profitability of any organization. The Executive and Personal Assistants course teach participants learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide participants with the necessary tools.

By using our “Handling a Difficult Customer” course participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.

Handling a Difficult Customer

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Short Courses: Business

The Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. Participants will learn the different types of communications, barriers to communication, non-verbal and paraverbal communication skills, and listening and questioning skills.

Business Acuman

Business acumen is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. This course will help participants recognize learning events, manage risk better, and increase their critical thinking. Participants will be able to see the big picture, develop a risk management strategy and know how to practice financial literacy.

The Business Writing course will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

Business Writing

Collaborative Business Writing

The Collaborative Business Writing course will give participants the knowledge and skills to collaborate with others and create that important document. Participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

Communication Strategies


The Creative Problem Solving course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the course.

Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger, using the Agreement Frame, as well as basic anger and stress management techniques.

Contracts are made with vendors, employees, customers, and partners; these agreements must be managed carefully. In this course participants will learn to identify the elements of a contract, understand ethical contract management, contract negotiations and contract amendments.

Contract Management

Creating a Great Webinar

Webinars are staples of modern business. When webinars are done well, they can increase your customer base and grow the knowledge of your brand. Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company.

Creative Problem Solving

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Critical Thinking

We live in a knowledge-based society, and the more critical you think the better your knowledge will be. The Critical Thinking course will teach participants to be a more rational and disciplined thinker. It will reduce their bias, which will provide a greater understanding of their environment. This course will provide participants with the skills to evaluate, identify, and distinguish between relevant and irrelevant information.

Every organization is responsible for ensuring cyber security. With our Cyber Security course participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.

Cyber Security

Developing a Lunch & Learn Ethics in Business

Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training. This course provides participants with the tools necessary to create and host a successful lunch and learn.

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Participants will be able to define and understand ethics, identify ethical and unethical behavior, recognize social and business responsibility and create strategies to implement ethics at their workplace.


Digital Citizenship

Our Digital Citizenship course will give your participants the guidance and tools needed in the ever-changing digital world. As our lives are lived more and more online, we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. The Entrepreneurship course provides participants with the tools necessary to developing a business plan, planning financials and what it takes to run your business.

Entrepreneurship

Event Planning

Creating an event takes planning and understanding of the process. In the Event Planning course participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set your participants will be provided the details to pull off a successful event.

Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions. This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

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Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process and Six Sigma course provides an introduction to this way of thinking, which has changed so many corporations in the world. This course will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

Our Goal Setting and Getting Things Done course will cover strategies to help your participants deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.

Goal Setting & Getting Things Done

Knowledge Management

Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Knowledge Management course will give participants the tools that they will need to identify, implement, and manage knowledge management in your organization.

Lean Process & Six Sigma

Generation Gaps

The Generation Gaps course will help participants understand the various generations present at work and how each will help the organization thrive in the marketplace. Learning how to deal with different perspectives of different generations at work will help participants become a better manager or co-worker.


The Negotiation Skills course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Media & Public Relations

Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This course is designed to provide practical and hands-on tools that will give participants a skillset in dealing with the media and the public.

In our Measuring Results from Training course, participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

Measuring Results from Training

Meeting Management

This course is designed to give participants the basic tools needed to initiate and manage meetings. Participants will learn planning and leading techniques that will give them the confidence to run an engaging meeting that will have a positive and lasting impression. The Meeting Management course will explore how to reduce waste and make meetings more efficient, and a valuable experience.

Negotiation Skills

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Personal Branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company. Participants in this course will learn to define their own image, understand how to sharpen their brand, use social media, and manage their brand in a crisis.

Networking Within the Company

Networking is unavoidable in modern society. Many focuses on external networking, but the networking process must be used within the company in order to be truly effective. Networking Within the Company is about creating and maintaining better relationships. Participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment.

Everyone knows that networking is important to long-term business success. In the Networking Outside the Company course, participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their networking strategy.

Networking Outside the Company

Performance Management

Performance Management is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner. Participants will understand what performance management is, how it works and the tools to make it work.

Personal Branding


Through our Risk Assessment and Management course participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide participants the ability to prevent an accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

Presentation Skills

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this course will help you become more efficient and proficient with the skills of providing information to others. This course includes creating a compelling program, using various types of visual aids, and engaging the audience.

The Proposal Writing course will take participants through each step of the proposal writing process. Starting at understanding why they are writing a proposal; gathering information; writing and proofreading; through to creating the final, professional, product.

Proposal Writing

Public Speaking

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. This course teaches participants skills to help them become more confident and relaxed in front of an audience. A confident and relaxed speaker translates into a successful speaking event.

Risk Assessment & Management

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With the Cloud and Business course participants will discover the specifics of how the cloud can be a useful business tool. With a clear understanding of the cloud, participants will be able to make the best decisions for their customers and business.

Safety in the Workplace

Our Safety in The Workplace course will be instrumental in reviewing common hazards and safety techniques. Upon completion, participants will have the tools necessary to help them create a safety policy for the workplace. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

This course will provide employees with the understanding of how Supply Chain Management can improve and help almost any type of business. Participants will understand how supply chain management relates to customer satisfaction, improving performance, lowering cost and product development.

Supply Chain Management

Telework & Telecommuting

For some people, working from home can seem like a dream opportunity. Being a teleworker or telecommuter has the advantages of flexible schedules, no commute, as well as saving the company money. But workers may not realize that this kind of position comes with a great amount of responsibility and challenges. Participants will establish the additional skills needed to be successful in their work from home environment.

The Cloud & Business


Universal Safety Practices

With our Universal Safety Practices course, participants will discover how safety affects employee engagement and the bottom line. The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.

With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This course will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.

Work-Life Balance

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Short Courses: Soft Skills

Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. In this course, participants will learn to define assertiveness, self-confidence and the four styles of communication, learn how to overcome negative thoughts, as well as practice strategies for gaining positive outcomes in difficult interpersonal situations.

Adult Learning - Mental Skills

The cognitive domain is what most people associate with education as it is knowledge based. Focusing on the cognitive domain increases intellectual capability. In the Adult Learner: Mental Skills course participants will discover the cognitive domain, the types of knowledge and identify training in the cognitive domain.

The use and development of physical skills, or motor skills is addressed in the Psychomotor Domain. In this course participants will be able to explain the psychomotor domain, understand the different types of psychomotor taxonomies and explain ways to implement training in the psychomotor domain.

Adult Learning - Physical Skills

Anger Management

In our Anger Management course, participants will learn how to identify their anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

Assertiveness & Self Confidence


In the Developing Creativity course participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.

Attention Management

Employees who do not pay attention to their work can waste valuable time and make careless mistakes. The Attention Management course provides participants with useful skills that allows them, as managers, to connect with their employees on an emotional level and motivate them to focus on their work. Participants will gain valuable insight and strategies to put an end to procrastination, to create SMART goals, to help employees refocus their attention.

Body Language Basics teaches participants to understand that what is not said is just as important than what is said. This course will teach participants the ability to see and understand how your own Body Language is being seen. Participants will be able to adjust and improve the way they communicate through non-verbal communications.

Body Language Basics

Business Etiquette

This course examines the basics, being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. The Business Etiquette course will help participants look and sound their best no matter what the situation.

Developing Creativity

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Finding ways to be happy at work not only brings you greater productivity and greater job satisfaction, but will help you achieve greater overall mental, emotional, and physical health. The Increasing Your Happiness course engages participants in unique and helpful ways to increase their happiness. Participants will understand how the workspace and workplace environment impacts happiness and productivity.

Emotional Intelligence

With our Emotional Intelligence course participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participant’s will experience a positive impact on their professional and personal lives.

Improving Mindfulness will provide benefits throughout participants professional and personal lives. Improving mindfulness through gratitude, filtering, and active listening will give your participants the advantage of seeing things in a new light. This course has the ability to give participants an increased recognition of mental events in the present moment which provides countless benefits.

Improving Mindfulness

Improving Self Awareness

A vital way of becoming more effective in both business and life is by becoming more self-aware. In this course participants will define the self and different aspects of the self, understand the nature and the value of emotions, learn to appreciate themselves and others, and improve effectiveness. By becoming more aware of your self, your strengths and weaknesses, then, you can become aware of the effects you create in both your workplace and in everyday life.

Increasing Your Happiness


Most people know that a map can tell them how to get from point A to point B. A well-developed budget is just like a map as it helps you reach your financial goals. With the Managing Personal Finances course, participants will learn the benefits of and how to create a budget, how to set financial goals and pay of debt, and how to create a plan for their future.

Interpersonal Skills

The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed for starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? The Job Search Skills course will give you the answers to all these questions, plus a plan to get you to a new job.

Job Search Skills

Life Coaching Essentials

The goal of life coaching is to address personal goals, aspirations and relationships and how they work in a person’s life. In the Life Coaching Essentials course participants will discover the purpose of life coaching and how those services can be used to achieve their goals.

Managing Personal Finance

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Organization can increase a person’s general productivity, project management, and can even affect his memory and retention skills. In the Organizational Skills course participants will learn efficient training tools and tips to help them reach their goals. With this course, participants can take a critical look at their current habits and form a new plan to become better organized in their lives.

Managing Workplace Anxiety

Our Managing Workplace Anxiety course will provide your participants the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course participants will be better suited to the challenges that the workplace can bring.

Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. mLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use.

With our mLearning course participants will begin to see the importance and usefulness of mLearning in any organization. By absorbing the ins and outs of utilizing mLearning, participants will possess the skills needed to take advantage of this new technology, in order to educate employees and clients more efficiently.

mLearning Essentials

Multi-Level Marketing

With our Multi-Level Marketing course participants will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles.

Organizational Skills


With our Social Learning course participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning.

Personal Productivity

Most people find that they wish they had more time in a day. In this course, participants will learn how to establish routines, set goals, create an efficient environment, and use time-honoured planning and organizational tools to maximize their personal productivity.

Great leaders know that in order to lead others we must lead ourselves first. The Self-Leadership course will help participants discover what self-leadership is and how motivation, goal setting, positive thinking and rewarding yourself are all part of being a great leader.

Self Leadership

Social Intelligence

Increasing Social Intelligence will provide benefits throughout participant’s professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two-way street, know the rules of the road!

Social Learning

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Soft skills are those skills which allow us to effectively work with others. In this course, participants will understand the importance of soft skills in the workplace and how that can contribute to a more efficient and productive workplace. Participants will begin to develop their own set of soft skills. By managing and looking at the way people interact, and by seeing things in a new light, participants will improve on almost every aspect of their career.

Stress Management

The Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to manage and / or reduce stress.

Participants in the Taking Initiative course will learn to identify what initiative looks like and recognize when they can take steps outside the normal. They will learn to be able to find opportunities and be able to balance initiative and restraint.

Taking Initiative

Telephone Etiquette

Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge. In this course participants will learn the skills to properly handle inbound and outbound calls, deal with difficult callers, as well as send and receive phone messages. Recognizing the different skills that are learned in this course makes this a great investment. It will help to produce a positive environment throughout your business and influence the organization as a whole.

Ten Soft Skills You Need


Time Management

The Time Management course will cover strategies to help participants in areas that includes personal motivation, delegation skills, organization tools, and crisis management. Participants will be able to prioritize each day’s activities in a more efficient and productive manner.

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Short Courses: Sales & Marketing

If you are not marketing your business you will not grow, and if you do not grow you will not succeed. Marketing Basics will provide basic knowledge to participants and give them the ability to build and grow your business. No matter what your product or service is, your business will benefit with a better understanding of marketing.

Coaching Salespeople

Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. With our Coaching Salespeople course, participants will discover the specifics of how to develop coaching skills. They will learn to understand the roles and responsibilities of coaching as well as the challenges that coaches can face.

With our In-Person Sales course participants will discover the specifics of what it means to become an effective salesperson and steps to success. They will learn how to connect with customers and move them through the sales process.

In Person Sales

Internet Marketing Fundamentals

Internet Marketing Fundamentals will provide participants with a great set of skills to market a business online. Content is the king of Internet marketing, and participants will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.

Marketing Basics


Through our Employee Recognition course participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

Diversity & Inclusion

With our Diversity and Inclusion course participants will recognize how to better manage diversity and recognize its benefits. Participants will also learn how to implement and develop a policy that does not allow for discrimination. It is vital that every employer and employee understands the concepts of diversity.

This Employee Motivation course will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Employee Motivation

Employee Onboarding

Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company and having a structured set of procedures will make your company stronger and produce a greater chance of success.

Employee Recognition

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Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. The Sales 101 course will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learning how to be a great closer.

Motivating Your Sales Team

Motivating Your Sales Team will help participants create the right motivating environment to shape and develop their sales team with the right attitude and healthy competition. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Experiencing a sales objection can be a disheartening event. Through this course participants will learn how to eliminate the objection and push through to get that sale.

Overcoming Sales Objections

Prospecting & Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. In our Prospecting and Lead Generation course participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their sales strategy.

Sales 101


Social Media Marketing

With our Social Media Marketing course participants will discover the specifics of how to effectively use social media marketing. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks. By utilizing different social media platforms to reach current and potential customers, your marketing will only see success.

With our Top 10 Sales Secrets course participants will discover the specifics of how to develop the traits that will make them successful salespeople and how to build positive, long lasting relationships with their customers! By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful salesperson.

Top 10 Sales Secrets

Trade Show Staff Training

Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

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MS Access 2016 Essentials

Learners will gain a fundamental understanding of this database application’s environment and basic principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.

Participants will gain a fundamental understanding of the MS Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel 2016. Participants will create and edit a workbook with multiple sheets and use a graphic element to represent data visually. Workbook example include professional looking budgets, financial statements, team performance charts, sales invoices, and data-entry logs.

MS Excel 2016 Essentials

MS Outlook 2016 Essentials

Participants will be able to use MS Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.

Participants will gain an advanced level of understanding for the MS Excel 2016 environment, and the ability to guide others to the proper use of the program’s full features. These are critical skills for those in roles such as accountants, financial analysts, and commercial bankers.

Participants will be able to create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. They will be able to customize Excel 2016 environments to meet project needs and increase productivity. Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.

MS Excel 2016 Expert

Short Courses: Microsoft Office Specialist


MS Word 2016 Essentials

Employees who do not pay attention to their work can waste valuable time and make careless mistakes. The Attention Management course provides participants with useful skills that allows them, as managers, to connect with their employees on an emotional level and motivate them to focus on their work. Participants will gain valuable insight and strategies to put an end to procrastination, to create SMART goals, to help employees refocus their attention.

MS Word 2016 Expert

Participants will learn to proficiently use Microsoft Word’s advanced features for document content management and advanced formatting. These are critical skills for those in roles such as editors, project managers, business information workers, and educators. Participants will be able to customize MS Word’s environments to meet project needs, and to enhance productivity. They will also know how to create and manage professional multi-page documents for a variety of specialized purposes and situations. Examples of expert-level documents include a business plan, a research paper, a specialized brochure, and a mass mailing.

MS PowerPoint 2016 Essentials

Participants will learn to create, edit, and enhance slideshow presentations to create professional-looking sales presentations, employee training, instructional materials, and kiosk slideshows. Learners will gain a fundamental understanding of the PowerPoint 2016 environment and the correct use of key features of this application.

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phbi.ca

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