Alcatel-Lucent OmniPCX Enterprise - شرکت لومان · 2020. 9. 1. · The Alcatel-Lucent...

Alcatel-Lucent Enterprise Communication Solutions2013 Offer

Standard OfferChapter 02 Offer Packages

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2/57 Alcatel-Lucent Enterprise Communication SolutionsJanuary 2013 Offer

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This document introduces the Alcatel-Lucent OpenTouch and OmniPCX Enterprise CommunicationServer, their products and features. All documents associated to this introduction cover most of theaspects for designing offers based on current manufacturers and business partner agreements. Theyinclude introductory explanations to position the offer in relation to client needs. References to in-depth documentation are indicated to direct you to product descriptions or product sites.

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As an introductory offer, this document can be used by Alcatel-Lucent vendors, clients, partners andassociates involved with the implementation of Alcatel-Lucent systems.



Table of contents

1 OmnPCX Enterprise: standalone __________________________________________________ 5

1.1 What are Alcatel-Lucent IP communication solutions? ___________________________________ 51.1.1 Alcatel-Lucent OmniPCX Enterprise Communication Server _______________________________________ 51.1.2 Key benefits of the Alcatel-Lucent OmniPCX Enterprise Communication Server _______________________ 7

1.2 Structural robustness ______________________________________________________________ 91.2.1 Communication Server ____________________________________________________________________ 91.2.2 Virtualized Software _____________________________________________________________________ 131.2.3 Media gateway__________________________________________________________________________ 131.2.4 Provisioning level ________________________________________________________________________ 13

1.3 OmniPCX Enterprise: Voice Centric Edition____________________________________________ 141.3.1 The features spectrum____________________________________________________________________ 141.3.2 Multi-tenancy___________________________________________________________________________ 22

2 OpenTouch Business Edition ____________________________________________________ 25

2.1 Multi service single server IP communication solution for medium-sized businesses: OpenTouch 25

2.2 A fully fledged multimedia communication system _____________________________________ 26

2.3 Packaging ______________________________________________________________________ 26

2.4 Supported deployments___________________________________________________________ 27

2.5 Services ________________________________________________________________________ 30

2.6 OpenTouch Business Edition package: content and capacity______________________________ 34

2.7 Architecture ____________________________________________________________________ 35

3 OmniPCX Enterprise and applicative services _______________________________________ 37

3.1 Alcatel-Lucent OmniTouch 8400 Instant Communications Suite ___________________________ 37

3.2 OpenTouch Multimedia Services____________________________________________________ 41

3.3 OpenTouch Multimedia Services and OmniTouch 8400 ICS_______________________________ 44

4 Virtualized offers _____________________________________________________________ 46

4.1 Virtualization opportunities and benefits _____________________________________________ 46

4.2 Virtualization in the OpenTouch Suite for MLE_________________________________________ 474.2.1 Customer Premises Equipment deployments _________________________________________________ 48

4.3 OpenTouch Suite Software Appliances for virtual machine_______________________________ 494.3.1 Virtualized OmniPCX Enterprise (OXE-V) _____________________________________________________ 504.3.2 Virtualized OpenTouch Multimedia Services (OTMS-V)__________________________________________ 514.3.3 Virtualized OmniVista 8770 (8770-V) ________________________________________________________ 524.3.4 Virtualized OpenTouch Session Border Controller ______________________________________________ 534.3.5 Virtualized DAP Manager__________________________________________________________________ 53



4.3.6 Virtualized iPhone Gateway _______________________________________________________________ 534.3.7 Virtualized OmniTouch 84xx Instant Communication Suite_______________________________________ 534.3.8 License Server __________________________________________________________________________ 53

4.4 Integration in virtualized environment _______________________________________________ 54

4.5 Virtualized OpenTouch Suite deployment ____________________________________________ 56



1 OmnPCX Enterprise: standalone

1.1 What are Alcatel-Lucent IP communication solutions?The Alcatel-Lucent IP Communication Solution is a highly reliable, converged voice, data andapplication communication solution for mid-sized, large and extra large companies.

The same software powers different configurations, making it the world’s most scalable solution foradvanced business communication services and applications.

The choice of using traditional, mixed or full IP solutions depends on customer’s business objectives,organization, voice-data convergence projects, and most importantly expected return on investment.In all cases, Alcatel-Lucent solutions are all IP-Ready.

Alcatel-Lucent IP Communication Solutions consist of the following products:

The Alcatel-Lucent OmniPCX Enterprise Communication Server: a standard-based, open,distributed communication server for medium to extra large corporations, supporting bothtraditional phone connectivity and IP configurations, providing the world’s most scalable,advanced business communication services and applications. The Alcatel-Lucent OmniPCXEnterprise Communication Server solution accommodates current needs and futureupgrades imposed by rapidly changing business communications requirements.

The Alcatel-Lucent OmniVista 8770 Network Management System: an easy to useAdministration and Management Platform with a user friendly graphical interface.

The Alcatel-Lucent OmniTouch 8400 Instant Communications Suite: an application suite thatoffers the latest generation PC Desktop telephony, messaging and routing and mobilityservices. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services is the APIused to customize XML features to fit user needs.

The Alcatel-Lucent OmniTouch Contact Center: the best in class call center solution. It isintegrated to the Communications Server and features the same security and redundancylevel.

The Alcatel-Lucent LAN, WLAN, WAN infrastructure and security portfolio. Although the voicesolution is compatible with any data infrastructure from other vendors, importantcumulative advantages are offered to an enterprise when using converged Alcatel-Lucentsolutions.

Alcatel-Lucent helps companies to build complete converged solutions with its reliable, highly secure,next generation data portfolio. The important ROI increases and TCO decreases are generated fromextremely efficient features such as PoE, continuous smart switching, network access control, powerconsumption, one click QoS, etc.

1.1.1 Alcatel-Lucent OmniPCX Enterprise Communication Server

The Alcatel-Lucent OmniPCX Enterprise Communication Server offers a standards based open-distributed communications server for both medium and large enterprises, managing both traditionaland IP configurations. With a capacity of 15,000 to 100,000 users, the Alcatel-Lucent OmniPCXEnterprise Communication Server is one of the world's most scalable advanced businesscommunication systems.



The Alcatel-Lucent OmniPCX Enterprise Communication Server is the reference in carrier-classintranet communication servers and applications.

The Alcatel-Lucent OmniPCX Enterprise Communication Server is designed with IP at the core,allowing fully distributed IP solutions across data networks. Its unique media gateway architecturealso allows traditional TDM or mixed IP-TDM configurations.

This IP network may include one or more Local Area Networks (LANs) or local networks linked viapublic networks to form Wide Area Networks (WANs).

Because of its ability to communicate over any network infrastructure, customers can deploy newtechnologies at their own pace. They can choose the right solution according to their specificcommunication requirements and their expected return on investment.

The Alcatel-Lucent OmniPCX Enterprise Communication Server is a complete telephony offer thatincludes:

Hardware solutions to create or complement a network

State of the art telephones

Embedded applications to facilitate communications inside and outside businesses

Value added applications to run specialized services

Interfaces for external applications to use in conjunction with an Alcatel-Lucent or a non-Alcatel-Lucent solution.



1.1.2 Key benefits of the Alcatel-Lucent OmniPCX Enterprise CommunicationServer

The Alcatel-Lucent OmniPCX Enterprise Communication Server offers the widest range of solutions toanswer the necessity for current and future upgrades, imposed by rapidly changing businesscommunications needs.

The Alcatel-Lucent OmniPCX Enterprise Communication Server solution can grow with present andfuture business at your pace. Alcatel-Lucent OmniPCX Enterprise Communication Server integratesseamlessly in any environment, whether it is the IP infrastructure, the application, or voice andmanagement environments. The robustness and reliability of Alcatel-Lucent OmniPCX EnterpriseCommunication Server is built around the award winning OmniPCX family of solutions.

Versatile hardware solutions

Using tried and tested hardware, Alcatel-Lucent can furnish a range ofproducts for any size of network, though currently self limited to 100,000users in a given homogeneous network. From the platform hardware tothe telephone set, Alcatel-Lucent has the innovative technology to expandand complement an incumbent network or create a basic telephonecommunication system ready for limitless expansion.

Native IP wired or wireless solutions

Native IP Solutions enable you to optimize your cost in any environment of yourcommunication solution (traditional cabling, IP multi-site, LAN telephony with IP phones)allowing you to upgrade from legacy TDM topology to IP technology in both wired or wirelessenvironments.

Continual security process

Security is one of the most important concerns for any network client. Alcatel-Lucent's experience in network design, constant and ongoing participation inworldwide security forums and partnerships with security specialists providesanswers to this continual process.

Alcatel-Lucent can provide a tailor-made economically viable solution for each clientsituation.

Enterprise rich telephony

The present offer is the result a long and rich experience acquired fromthe OmniPCX family of Alcatel-Lucent PBXs, which include: user-friendlydigital terminals and operator features, embedded voice mail application,group telephony, manager-assistant features, large attendant consoleportfolio, PC telephony etc., all of which are designed to increase overallcompany productivity. Enterprise telephony services are accessible viadigital or IP and XML open device

On-site and off-site mobility

Alcatel-Lucent OmniPCX Enterprise Communication Server delivers different solutions for mobility.Mobility can be considered from the simple hands free capabilities within the office environment. It



can include the access to telephony services within the same enterprise building or to the total mobilecommunication system inside and outside the Enterprise sites.

The DECT / WLAN level of service is equal to office phone service quality. Mobilityfeatures offer communication hand-over and cell roaming over the total radioinfrastructure, maintaining constant and seamless communications for the user. Theefficient QoS management is realized by the 802.11e standard.

Enterprise campus mobility can allow each employee to have a single phone number regardless oftheir location. An exceptionally well-designed and ergonomic range of terminals is available for alltypes of mobile employees.

With the Alcatel-Lucent OmniPCX Enterprise Cellular Client and Dual Mode solutions, off-site mobileemployees are intimately integrated within the company communication process and, in this way, areeasily reached by correspondents and customers.

Award winning customer relations techniques

The Alcatel-Lucent OmniPCX Enterprise Communication Server customer greeting application reflectsthe best image for your company with 24/7 welcome functions. Your company image is reflected byavailability and accessibility to make customer interactions fluid and straightforward, saving time forboth you and your clients.

Borderless solutions - unified communications and collaboration

The Alcatel-Lucent OmniPCX Enterprise Communication Server is a trueborderless solution, providing the same level of functionalities, the same userinterface and user rights, regardless of the user’s location, whether they are atheadquarters, in a branch office, or even at home.

Alcatel-Lucent OmniTouch 8400 Instant Communications Suite is the first integrated multi-media,multi-session, multi-device unified communication application in the world. It allows subscribers totailor, control and manage calls, messages, directories, collaboration tools and information from anylocation, using any device and any interface. An innovative interface called My Instant Communicatorcombines telephony services, data services and video streaming over the IP network with newergonomic components added to existing applications / clients.

Multiple call center solutions

Linked to the development of the Alcatel-Lucent OmniPCX Enterprise Communication Server are callcenter solutions that cover the needs of small to very large companies. The inbuilt flexibility caters forunknown increases in demand requirements with ergonomics based on years of call centerexperience.

Simplified management

The Alcatel-Lucent OmniVista 8770 Network Management System simplifiesaccess to your network configuration, with a user friendly interface, to ensureminimum losses in time and to optimize the tasks of system management.

It includes the secured configuration and management of a system or a network, system callaccounting, traffic observation and alarm management, enterprise voice network topology



management, performance management features and the enterprise LDAP directory. It is an openinterface allowing integration with Hypervisor platform applications such as HP Open View® or TVN®(from C.A.). The MCS set of functions are adapted to carriers needs.

Hospitality management

The Hospitality/Hotel application provides specific room service features, coupled with enhancedexternal application servers specialized in hospitality management which are connected to the systemthrough the Alcatel-Lucent Hotel Link (AHL).

1.2 Structural robustnessAlcatel-Lucent offers a range of communication services and applications adapted to the businessmarket and fully equipped for e-commerce organizations. Two software communication suites areavailable: Alcatel-Lucent OmniPCX Office Communication Server and Alcatel-Lucent OmniPCXEnterprise Communication Server, each one targeted at specific enterprise organizations andactivities. Using these software suites, running either on the Alcatel-Lucent optimized hardware (Rackserver) or on an Industry standard hardware (Appliance server), specific solutions can be applied tocover the whole enterprise market spectrum. Customers can choose, among the software suites, theapplications that best suit their business communication environment.

Alcatel-Lucent OmniPCX Office Communication Server is the "e-communication appliance", targetingvery small to medium sized enterprises for both voice-only or converged (voice & Internet & data)communication.

Alcatel-Lucent OmniPCX Enterprise Communication Server is the "IP technology" communicationserver based on client-server architecture, targeting medium-large to the largest enterprises eitherfor IP-only or mix IP/TDM configurations.

The choice of using traditional, mixed or full IP solutions depends on business objectives,organization, voice-data convergence projects, and above all expected return-on-investment.

The Alcatel-Lucent OmniPCX Enterprise Communication Server business communication solutions arepresented as building blocks of an open communications model.

The main items are:

The communication server, consisting of a processing platform and communication serversoftware

A set of media gateways

A set of IP clients: phone sets, devices, desktop software, both fixed and mobile

A set of digital clients: phone sets, desktop software both fixed and mobile

Note: All the items can run independently of the underlying data network.

1.2.1 Communication Server

The IP Communication Server is the core of the IP network: It supports the Communication Serverengine for the management of IP Media Gateways and provides access to a high level of telephonyservices for the whole IP network.



The Alcatel-Lucent OmniPCX Enterprise Communication Server is based on the Linux operatingsystem which facilitates the development of new hardware platforms. This Communication Server caneither be pre-integrated by Alcatel-Lucent on a Hardware platform or it can be delivered in aSoftware model for virtualization.

The communication server software is loaded on the hard drive at system installation. This softwareis unique for each configuration. Licenses and soft-keys allow certain features to be accessed orrestricted according to the purchased options.

The communication server provides:

Support for one or more media gateways to allow for legacy connectivity

IP communication devices (IP Touch, Mobile IP Touch, multimedia PCs, or SIP phones)

Legacy TDM communication devices (Alcatel-Lucent 9 series phones, single line phones)

Local or remote network management systems

Connectivity to Alcatel-Lucent or third party application suites

Depending on requirements the Alcatel-Lucent OmniPCX Enterprise Communication Server isavailable with different form factor:

It can be delivered in software model for virtualization

It can run and can be pre-integrated on Alcatel-Lucent or industry-standard server platforms:

The IP Rack Server (IP RS): communication server (CS):

o Installed inside a dedicated Alcatel-Lucent Rack 1 module chassis andconnected to the data network or media gateways via an Ethernet link. Ideal



for IP configurations up to 1000 users. In a duplicated configuration, theduplicated Com Server is hosted in an Alcatel-Lucent Rack 1 module.

o Hosted in an Alcatel-Lucent Rack 3 module media gateway platform with otherinterface and resource boards for “all-in-one” type configurations. Ideal forconfigurations up to 350 users (IP and TDM).

The IP Appliance Server (IP AS): runs on an industry-standard hardware platform, andis connected to the system via an Ethernet link. This server is used for enhanced IPinstallations and is configured and delivered by Alcatel-Lucent. Ideal for the largestconfigurations. The platform, selected by Alcatel-Lucent, can change according theCommunication Server release.

Power Connection

The Appliance Server can either be directly connected to the mains power supply, or connected tothe mains via a UPS (Uninterruptable Power Supply) device. The use of a UPS maintains the CallServer in service in case of mains failure.

In addition to the power supply connection, a data connection links the UPS to the Call Server.This link carries UPS status. The Call Server can generate alarms and perform a clean shutdown ifand when batteries are low.

The Blade Center is a cabinet which can be used for large systems depending onsystem requirements. It can host Alcatel-Lucent OmniTouch 8400 InstantCommunications Suite, OmniVista 8770, OpenTouch solutions and Alcatel-LucentOmniPCX Enterprise Communication Server with one application per blade. A Blade,dedicated to the Communication Server is connected to the Media Gateway(s) via anEthernet link.



Alcatel-Lucent has selected the 8843 blade center from IBM. The selected configuration includes a7 U standard chassis which can contain:

Up to 14 blades

Up to 4 Power supply Modules (PM)

Up to 2 fans modules - also called blowers

Up to 2 Ethernet Switch Modules (ESM) also called Embedded Switch Module or SwitchModule (SM)

Up to 2 Management Modules (MM)

A media tray which supports a floppy disk drive, an optical drive and a USB port BladeCenter Components Location

Note 1: SM3 and SM4 are not present in the configuration selected by Alcatel-Lucent.

For information about connectivity and installation requirements, see:

IBM: Blade Center HS20 Installation



User's Guide and IBM: Hardware maintenance manual and troubleshooting guide

Characteristics:

Width: 17.5” (440 mm)

Height: 12” (304 mm)

Depth: 28” (711 mm)

Weight: 310 lbs. (140 kg)

Note 2: For more information on available racks, boards and their specificity, refer to thedocuments accessible from the Enterprise Business Portal and the Alcatel-Lucent TechnicalKnowledge Base or Media Gateways, Boards chapters.

1.2.2 Virtualized Software

OmniPCX Enterprise Communication Server (OXE-V) and OmniVista 8770 (8770-V) can be virtualizedto become hardware agnostic and/or to be integrated inside an existing Data Center environment.This environment can be a simple collection of server (for a small customer) as well as a completedatacenter or a private cloud operated by an end customer.It applies to several markets:

– Mid, L and XL markets in traditional CPE and customer’s private clouds– Hosted mid market in shared cloud

The solution runs on top of VMware 5.0, either the complete vSphere 5.0 solution or the free ESXi 5.0hypervisor. Vmware 5.0 qualification ensures the compatibility with all the hardware supported byVMware 5.0 (server and blades, network interface cards, disk controller, mass storage …).Software delivery of OXE, 8770 and Licence Server software (use case dependent) is automaticallyconfigured by Actis.Refer to dedicated “Virtualized offer” section, for mode details.

1.2.3 Media gateway

The IP Media Gateways manage the accesses and interfaces of a customer solution. They arecontrolled by the Communication Server through an IP connection.

The IP Rack Media gateway is managed by a Gateway Driver processing unit and handles the“classical” legacy Rack interfaces to connect terminals, public accesses or auxiliary interfaces.

For more information, refer to the dedicated Media Gateway section.

1.2.4 Provisioning level

A new provisioning level is available to provide for an increased number of sites and users with asingle Communication Server. The major drivers for the provisioning level enhancement include:

Centrally managed communication services to lower costs

Application in any IT application stream, for example CTI and Contact Centers

Creation of a federation of business units/entities/organizations

Regrouping/down-sizing of global IT units

Overall management simplification, for example of licenses, moves/adds/changes, mobility

Ease of decision implementation for security, management, and policies



Reduced infrastructure (servers, Access Points, etc.)

Creation of points of concentration to reduce telecommunication connectivity costs

Promotion of hosting and outsourcing offerings

Support for new entrants: IP carriers (IP-VPNs, IP-Peering, value added services)

Facilitation of up-time and disaster recovery

For more information, refer to the Provisioning Level document.

1.3 OmniPCX Enterprise: Voice Centric Edition

1.3.1 The features spectrum

The Alcatel-Lucent OmniPCX Enterprise Communication Server provides an extensive palette ofhardware, applications, and services allowing any Enterprise, large, medium or small, to have accessto a pool of rich communication tools. The flexible architecture can be used to create basic voicecommunication networks or multi-sited, multimedia networks capable of transferring complexencrypted data internationally.

The Alcatel-Lucent OmniPCX Enterprise Communication Server features can be divided into thefollowing categories:

Telephone features linked to the physical capabilities of the hardware and sets

Embedded applications that are incorporated in the main networking application

Value added applications. These are services running on an external server, and for which theAlcatel-Lucent OmniPCX Enterprise Communication Server can be seen as a central controlserver.

Interfaces for external applications. These interfaces are used to include the Alcatel-LucentOmniPCX Enterprise Communication Server in an Alcatel-Lucent or a non-Alcatel-Lucentsolution.

1.3.1.1 Networking application

Alcatel-Lucent OmniPCX Enterprise Communication Server offers two types of multi-site architecture:

A Centralized system, which can be duplicated for security, handling all communications for allsites via a voice enabled IP network

A Distributed System where each site benefits from full autonomy by being equipped with adedicated server (duplicated or not). All servers are interconnected using the enhancedABC protocol to provide networking benefits which include, cost optimization, servicetransparency and centralized management.

1.3.1.2 Native IP communications

Alcatel-Lucent OmniPCX Enterprise Communication Server provides H.323 and SIP gateways allowing“standard” IP devices to connect and benefit from specific services, and provide interoperability withIP operator networks. Alcatel-Lucent OmniPCX Enterprise Communication Server can be configured asa full IP-based or mixed IP/TDM system providing IP call handling facilities and management of afeature-rich IP terminals portfolio (G711, G723.1, G729.A, H.323/T38).



1.3.1.3 Network services

Network services are used to build Alcatel-Lucent OmniPCX Enterprise Communication Servernetworks. If the inter-system links are ABC links, the services offered by the network are similar tostandalone system configurations.

The internode ABC-F link can work on different links:

Direct connection

Leased line

Switched line

IP network

Depending on the configuration, there may be overflow to the PSTN.

An ABC network can be set up with different Alcatel-Lucent OmniPCX Enterprise CommunicationServer releases (refer to feature list, for more details).

A heterogeneous network with a non-Alcatel-Lucent PBX can also be built. In this case, the inter-nodelinks must be compliant with the QSIG standard. The level of service is not the same on each node.

For more information about network services, refer to the “Distributed Architecture and Networking”chapter.

1.3.1.4 Secure solutions for your networks and VoIP communication

Security is today one of the most important questions asked by any network client. Alcatel-Lucentexperience in network design, constant and ongoing participation in worldwide security forums andpartnerships with security specialists provides answers to this continual process.

Alcatel-Lucent can provide tailor-made economically viable solutions for each client situation.

Alcatel-Lucent OmniPCX Enterprise Communication Server supports voice and signaling encryption.This hardware based service protects VoIP communication against various attacks as tapping, man in



the middle attacks, preserving confidentiality for the Alcatel-Lucent OmniPCX EnterpriseCommunication Server communication.

Whenever necessary, additional redundancy can be provided to ensure fully secured telephony.

For more information about Security, refer to the “Security” chapter.

1.3.1.5 Enterprise network hardware

Alcatel-Lucent has an ongoing association with telephone hardware creation. This influence combinedwith global developments allows the economic use of Alcatel-Lucent proprietary, third party, andpartnership hardware. The knowledge and expertise gives greater opportunities to satisfy clientdemands to use legacy hardware or create new networks in safe and secure conditions.

For more information about hardware installations, refer to the “Racks, Boards and SiteRequirements” chapter.

1.3.1.6 State of the art IP telephone sets

For IP telephony, Alcatel-Lucent OmniPCX Enterprise Communication Server offers the state-of-the-art, Alcatel-Lucent 8 series. These IP phones integrate IP connectivity and telephony, bringing theuser the converged power of data and voice over IP and unleash the full benefits of Alcatel-LucentOmniPCX Enterprise Communication Server telephony services. These terminals offer the very best insound quality, as well as adjustable high resolution, gray-scale or color screens.

For more information about Telephone sets, refer to the “Desktop Telephones” chapter.

Their XML software design feature opens possibilities to interface with any business application.

For an overview about software openness, see the “XML Web Services” chapter.

1.3.1.7 Mobile telephones

Alcatel-Lucent provides the specialized telephone sets to complete all its mobile solutions. Whetherthe choice is DECT standard telephony or full IP Touch connectivity through the VoWLAN offer, setsare available to meet all mobile business communication requirements.

For more information about mobile telephone sets, refer to the “Mobile Telephones” chapter.

1.3.1.8 Enterprise telephony for both IP and legacy TDM

Enterprise telephony offers users the complete range of telephony services from proven & awardwinning Alcatel-Lucent PBX: telephone set management, phone book access, voice guides, carriernetwork access management, group telephony, automatic call distribution, manager-assistant, largeattendant consoles portfolio, etc. The Enterprise telephony services are accessible via digital or IPhigh audio quality, user-friendly and XML open terminals.

The Alcatel-Lucent OmniPCX Enterprise Communication Server offers over 500 features on a varietyof sets (Alcatel-Lucent 8/9 series phones, analog phones, mobile phones, etc.).

For more information about telephone features, refer to the “Business Telephone and CommunicationServices” chapter.

1.3.1.9 Attendant phones and services

The Alcatel-Lucent OmniPCX Enterprise Communication Server offers the following attendantsolutions:



The Alcatel-Lucent 4059EE Attendant Application , which includes a new specific keyboard, anassociated Alcatel-Lucent 8/9 series (except Alcatel-Lucent IP Touch 4008 Phone) setused.

The Alcatel-Lucent 4059 IP Attendant Console, which includes a new specific keyboard, anassociated Alcatel-Lucent 8/9 series (except Alcatel-Lucent IP Touch 4008 Phone) setused.

The Alcatel-Lucent IP Touch 4068 Extended Edition phone set used as attendant set

IP Attendant Softphone position (4035 emulation, for OXE offer only)

For more information on Attendant Phones, refer to the “Attendant Phones and Services” chapter.

1.3.1.10 Integrated voice guide services

During a call, the Alcatel-Lucent OmniPCX Enterprise Communication Server system voice guides offerappropriate information for users’ analog, digital, IP, and mobile telephones, or external users (via AAor DISA). Voice prompts offer the following types of information on:

Context-sensitive feature codes (suffixes and prefixes)

Telephone status

An activated service

A voice guide offers relevant information at specific times. The voice guide is made up of one or morevoice messages, which are relevant text messages recorded in different languages.

For more information about Integrated Voice Guides, refer to the “Integrated Voice Guides” chapter.

1.3.1.11 Voice mail (messaging solutions)

The Alcatel-Lucent OmniPCX Enterprise Communication Server delivers full voice and fax messagingsolutions in an easy and cost-effective manner. The integrated voice messaging solutions leveragethe full benefits of the Alcatel-Lucent 8/9 series family of telephones (including notification, directkeying, menus, prompts, etc...).

Alcatel-Lucent offers complementary voice mail systems:

The Alcatel-Lucent OmniTouch 8440 Messaging Software is a pure-software voice messagingsolution compatible with most of network architectures while being also integrated intoAlcatel-Lucent OmniTouch 8400 Instant Communications Suite. OmniTouch 8440 MS isdesigned for mid-size to large enterprises. The typical number of voice mail users is up to15,000.

The Alcatel-Lucent 4645: a voice messaging application for small to medium enterprises. Thisis an embedded voice mail system, which can run on the same system processor as thecommunication server, or on a dedicated appliance or rack server (see below). The typicalnumber of voice mail users is up to 1000.

The Alcatel-Lucent 4635J voice messaging application for medium enterprises. This integratedvoice mail server runs on a specific Crystal shelf processor board. This mail systemsupports fax mailboxes and integrated messaging, and is ideal for large to very largeconfigurations. The typical number of voice mail users is up to 5,000.

My Messaging, part of the Alcatel-Lucent OmniTouch Unified Communications software suite4645 and 4635 systems have the following features:



o Automated attendant

o Ubiquity services (optimized and merged desktop phone and cellular phone)

o Centralized configurations

o IMAP services

o VPIM

The Alcatel-Lucent 4645 embedded software-based voice mail application integrates individual andenterprise “welcome” management while remaining available to all users (stationary or mobile). TheAlcatel-Lucent 4645 covers all areas of business activity, whether organized centrally or remotely.

The Alcatel-Lucent 4635 application is a voice and fax messaging system which runs on dedicatedhardware to accommodate the additional features and potential volume. It offers subscribers (users)and callers additional services with unique user-friendliness and transparent feature access. Thesystem administrators can benefit from a single point of management by using the embedded ordedicated Alcatel-Lucent OmniPCX Enterprise Communication Server management platforms.

The 4645 voice mail can be hosted in the same CPU as the communication server. However, forsystems using redundant (duplicate) communication servers, a dedicated A4645 server isrecommended.



Note: It is also possible to use an external voice mail system connected via analog lines using theVPS protocol, or based on SIP. Services offered depend on the type of voice mail purchased.

For more information on voice mail, refer to the Voice Messaging Services chapters.

1.3.1.12 Mobility services

The Alcatel-Lucent OmniPCX Enterprise Communication Server mobile solutions allow employees tobe reached at any location. The dynamic mobile features of the Alcatel-Lucent OmniPCX EnterpriseCommunication Server allow all services and features to be accessed via wireless phones with thesame ease as any other digital phone connected to the system. This streamlines management oftelecom costs and expenses (public cellular calls are no longer needed) and improves businessresponsiveness and employee productivity. Employees can be reached anywhere and at any time,and access is available to all business communication services.

The Alcatel-Lucent OmniPCX Enterprise Communication Server mobile solutions are configured usingvarious technologies according to customer requirements and constraints. For traditional mobile voiceneeds, Alcatel-Lucent offers DECT mobile sets consisting of base stations and digital mobile phones.For converged voice and data requirements, Alcatel-Lucent offers WiFi mobile equipment consistingof Wireless LAN appliances & switches and mobile IP phones.

For more information on mobility services, refer to the “OmniMobility DECT” or “OmniMobility Voiceover WLAN” chapters.

Ubiquity

The planet moves, people move, businesses move, Alcatel-Lucent services and applicationsencourage these possibilities from all points of view.

Communication by personnel to the business environment: the possibility to take your familiaroffice environment with you to wherever you are

Communication by the business to personnel: voice and data contact inside or outside theenterprise

The possibility to integrate a mobile workers cellular phone seamlessly with the corporate voicenetwork using remote extension and cellular extension features.

On-site mobility with OmniMobility DECT

The DECT phones provide the opportunity to carry the office phone around the working site. Withaccess to directories, instant communication within the site becomes a reality.

Extended mobility

For wireless IP telephony, the new Wireless LAN mobility offer targets enterprises requesting aconverged IP infrastructure for both voice and data to reduce their TCO. Alcatel-Lucent OmniPCXEnterprise Communication Server offers a future proof and optimized solution based on OmniAccessWireless data products (appliances, switches, access points …) plus a feature rich Voice over WLANrange of IP phones, the Alcatel-Lucent IP Touch 610 WLAN Handset and Alcatel-Lucent IP Touch 310WLAN Handset, having access with Alcatel-Lucent OmniPCX Enterprise Communication Server to thefull level of service of the call handling.

1.3.1.13 System programming and management tools

Command line manager



The Command Line Manager (mgr) application allows telecom managers to access thecommunication server configuration and maintenance parameters from a system console. TheCommand Line application can be accessed from a remote console via the IP network and the Telnetapplication.

OmniVista 4760 and OmniVista 8770

OmniVista 4760 and OmniVista 8770 provide network management for the Alcatel-Lucent OmniPCXEnterprise Communication Server and the OpenTouch networks. They are modular platforms thatoffer a suite of management applications:

Configuration of a system or the global network

Topology and Alarms management

Multi-carrier consolidated Call Accounting and Tracking

Performance (1) and Voice over IP Performance

LDAP Enterprise Directory

Scheduler

Maintenance

Security

All the applications can be ordered and run separately, except:

Scheduler, Maintenance and Security, which are always included in the application

Tracking, Voice over IP Performance and Topology, which are options for the Accounting,Performance and Alarms Applications

An open interface allowing the integration with hypervisor platform applications such as HP OpenView® or TVN® (from C.A.)

The OmniVista 8770 suite allows management of the complete OmniPCX network.

For more information on management solution, refer to the OmniVista 8770 chapters.

1.3.1.14 Contact centers

Contact in business is primordial. Whether the call is the introduction to your business center or yourbusiness is the call center, the way in which clients are treated is reflected in your profits.

The long experience in developing call centers enables Alcatel-Lucent to offer the widest possiblerange of products using the Alcatel-Lucent OmniPCX Enterprise Communication Server technology.From basic features of the attendant services through to international multi site contact centers withtailor-made features, Alcatel-Lucent can offer almost unlimited possibilities.

suites are fully integrated multimedia contact center applications. They are designed to fit the needsof small to very large contact centers. Due to the importance of contact centers and the variation oftheir specific needs, Alcatel-Lucent provides several product offers, these are the:

Easy Contact

Alcatel-Lucent OmniTouch Contact Center - Standard Edition

Genesys Contact Center

For an introduction to the OmniTouch Contact Center suites, refer to the “Contact Centers” chapter.



For detailed information about the Contact Center applications, refer to the Product Documentationrelated to Contact Centers.

1.3.1.15 Specialized applications

Alcatel-Lucent has developed a large number of rich value added applications, common to theAlcatel-Lucent OmniPCX family, integrating existing Alcatel-Lucent OmniPCX applications andsupporting the arrival of new enhancements.

These applications can run on any standard NT server and are totally integrated with the Enterprisecommunication server software. The Alcatel-Lucent OmniPCX Enterprise Communication Server valueadded applications portfolio includes:

Hospitality management

The Hospitality/Hotel application provides specific “room service” features. The Alcatel-LucentOmniPCX Enterprise Communication Server is coupled to a specialized “Hospitality” managementserver connected to the system via the Alcatel-Lucent Hotel Link (AHL).

Designed especially for the healthcare and hotel industries, the solution includes:

A full set of professional applications

Specific telephone features and services (suite)

Specific management functions (check-in/checkout)

A dedicated interface to link with front office management systems

For more information on Hotel/Hospital applications, refer to the “Hospitality” chapter.

1.3.1.16 Communication server openness

The Alcatel-Lucent OmniPCX Enterprise Communication Server is an open communications server thatsupports value added application development by third parties.

Alcatel-Lucent CSTA, TAPI, TSAPI and XML/SOAP CTI interfaces

The Alcatel-Lucent CTI interfaces are compatible with third party client/server or desktop applicationscompliant with CSTA, TAPI, TSAPI, or XML/SOAP. This enables telephone, messaging, voiceresponse, directory, direct marketing, workgroup features, etc.

The Alcatel-Lucent OmniPCX Enterprise Communication Server offers the most complete openstandards-based computer telephone interfaces (CTI) available on the market. The compliance ofthese interfaces with international open standards such as CSTA, TAPI, TSAPI, XML/SOAP enables theAlcatel-Lucent OmniPCX Enterprise Communication Server to be completely compatible with Businessapplications built in compliance with these international open standards.

To get more information about XML interfaces, please refer to the Marketing documents. Latesteditions are available on the Alcatel-Lucent Enterprise Business Portal at following location:

Our Offer/Products/Alcatel-Lucent Open Interfaces

Search criteria: In Depth Product Insight

The Alcatel-Lucent CSTA interface, TAPI Premium Server, TSAPI Premium Servers, and XMLTelephony Server allow third party applications compatible with these standards to fully benefit fromthe Alcatel-Lucent OmniPCX Enterprise Communication Server telephone services and features.



The client/server architecture, the ability to support a wide range of telephone sets, and thecompatibility with all networking environments of these CTI interfaces allow the Alcatel-LucentOmniPCX Enterprise Communication Server to fulfill all CTI needs at a low cost.

Software development kits (SDKs) are available for building or adapting CTI applications.

For more information about these applications, refer to the “XML Web” chapter.

Access to high performance telephony

Every application has access to Alcatel-Lucent telephone services:

Caller and calling identification presentation, allowing file pop-ups

Access to telephone services: inbound and outbound call management, transfer, conference,call-on-hold, DTMF digit transmission, etc.

Access to Alcatel-Lucent enhanced services (through the TAPI Premium Server):communication server directory, extension management, project/private calls, supervision,remote call forwarding, etc.

Alcatel-Lucent OmniPCX Enterprise Communication Server users are provided with the most advancedcommunication tools that can be fully integrated with computer applications.

1.3.1.17 InfoCenter

The InfoCenter is an application which runs independently on its own server and stores data relatedto subscriber absence and displays it on the attendant’s terminal. This can also be used inconjunction with the hospitality applications.

When a user leaves the office, they call the InfoCenter and input the related data (time ofreturn, reason for absence, etc.)

The extension goes into a “Do not disturb” or “immediate forwarding” state (according toconfiguration)

When the attendant dials the extension or receives a call directed to the extension, theInfoCenter station displays the corresponding data

The calling party can leave a message

When the user returns to the office, they call the InfoCenter application and retrieve theirmessages

Note: The InfoCenter system can manage data from up to ten nodes of an ABC network.

1.3.2 Multi-tenancy

The multiple tenant application makes it possible for several “companies” (virtual or real) that arelocated in the same building, on the same premises, or in the same geographical area to shareAlcatel-Lucent OmniPCX Enterprise Communication Server call distribution features.

In today’s telecommunications world, the complexity of technology, regulation, and service providercompetition makes it increasingly difficult for companies to fully benefit from ever-changing telecomoffers. This is especially true for SMEs (small and medium enterprises) that often do not want toinvest in a dedicated telecom manager to spend time looking for the best telecom equipment andservice offers.

The application is particularly useful for departments or sister companies where budget separation isrequired.



This service is based on logical entities. It offers the following features:

Services available by company/department:

o Call routing and presentation by company name (new calls, callbacks, etc.)

o Outgoing class of service

o Music-on-hold

o Greeting message

o Speed dial number table section

o CLI for outgoing ISDN calls

o Accounting report by company/department

Services for Alcatel-Lucent 4059 Attendant Console (before a call is made/received)

o Company name display in caller list

o Choice of company caller in list

To address this specific trend, Alcatel-Lucent provides the Alcatel-Lucent OmniPCX EnterpriseCommunication Server multi-tenant features. With these features, service providers, propertymanagement companies, or other large enterprises can offer the feature-rich capabilities of a largePBX to tenants in their facilities that previously relied on Centrex services, a small PBX, or a keysystem. These small to medium companies no longer have to invest in equipment and a dedicatedstaff. They can now pay for a packaged service that includes telephony services, hardware rental, aswell as switch and telephone management.

1.3.2.1 Multi-tenancy features

The multi-tenant feature allows a single PBX to be partitioned to serve multiple companies at thesame location. These companies not only share the PBX system but also the cabling and maintenancecharges.

The multi-tenant features provide a cost effective, flexible, state-of-the-art solution:

Cost-effective

Cost is shared among all the companies

Volume traffic discounts can be negotiated with a long distance carrier

Flexible

Each company pays for only what it uses

They pay as they grow

State-of-the-art



With the multi-tenant capabilities, companies at sites with the Alcatel-Lucent OmniPCX EnterpriseCommunication Server are now able to share common communications resources. However, thesecompanies may also benefit from having their own call environment by retaining specific items suchas:

Numbering plans (intra- or inter-company). The Alcatel-Lucent OmniPCX EnterpriseCommunication Server allows for an overlapped numbering plan. Each company has itsown independent numbering plan with two, three, or four digits.

Phone book and directory access

Management and accounting

Mobility features (DECT)

ARS for carrier access optimization

Capacity

Up to 1,000 companies/departments

Up to 100 Alcatel-Lucent OmniPCX Enterprise Communication Server nodes



2 OpenTouch Business EditionMid-sized companies typically want to be in position to compete with larger rivals. Their need to growmust be controlled so that they can retain the flexibility granted by their size. Their stance must beaggressive without losing profit. Their focus must remain on customer relationships to increasecustomer loyalty. Last, but not least, they are eager to improve staff efficiency and mobility, whilekeeping a close eye to their markets and ensuring speedy responses to customer demands.

Generally speaking, they are hindered by investment costs, a limited expertise in the fields of IT andtelephony services, and fear of negative business impacts during system implementation.

The Alcatel-Lucent OpenTouch Business Edition responds precisely to mid-sized company needs andspecificities in that it is offered at a very competitive price, and meets their budget constraints. Onesingle physical server provides a complete communication solution, with intelligent servicescomplementing a telephony base. It is simple to use, implement, administer and maintain, whileallowing flexibility and scalability.

2.1 Multi service single server IP communication solution formedium-sized businesses: OpenTouch

OpenTouch Business Edition is a fully fledged, single communication server specifically designed formid-sized companies of up to 1500 users.

This innovative "all-in-one" solution combines, in a single industry standard server, all thenecessary software and licenses for a comprehensive, advanced application-enabled communicationsystem, including the market leading communication server "OmniPCX Enterprise", voice mailservices, unified communication services, management services, greeting and contact center services,fax services as well as open interfaces to Alcatel-Lucent customer business environments.

Applications are pre-installed and ready for use for rapid and secured field deployment and areactivated "on demand" through Software Licenses.

With easy upgradeability, the system is ideal to meet mid-sized enterprises' growing communicationsneeds with no need for additional hardware, within this "pay as you grow" investment model.



2.2 A fully fledged multimedia communication systemBased on the Alcatel-Lucent OmniPCX Enterprise Communication Server, OpenTouch Business Editioncomes standard with pre-integrated key communication applications that provide:

Advanced Business Telephony including Alcatel-Lucent OmniPCX Enterprise CommunicationServer

Wide range of Digital, IP, DECT and WiFi terminals including MyIC Phone high-end phone

Voice Mail System and unified messaging services (IMAP4)

Instant communications Suite services including Collaboration, Instant Messaging/Presence,Multimedia conferencing (Audio, Data Sharing , Video) – My Instant CommunicatorDesktop and Mobile clients. XML Web services openness. Fax server.

Contact Center based on Alcatel-Lucent OmniTouch Contact Center - Standard Edition andexternal Genesys Compact Edition

Unified management with Alcatel-Lucent OmniVista 8770

2.3 PackagingThe OpenTouch Business Edition commercial offer relies on :



- two pre-installed servers: one for up to 500 users/1000 devices and one for up to 1500users/3000 devices

- one software delivery for virtualization

In addition to the servers or software delivery, legacy items (common with OmniPCX Enterprise) areavailable to support legacy trunks and legacy phone sets. Servers come pre-installed with thecomplete software ready to run for up to the maximum of users/Devices supported. Additional addedvalue options can be added according to the needs. The complete OpenTouch configuration typicallyincludes: a software, a server (in case of pre-integration), legacy items and phone sets.

OpenTouch applications and system comes as a pre-installed software package on a standardindustry HP hardware appliance including base licenses, Operating systems (RedHat, MS Windows,Linux), OmniPCX Enterprise Call Handling, Media Server, SIP Server, Applications, RAID1 Hot swapequipped servers, USB dongle.

2.4 Supported deploymentsThe following deployments are supported:

Standalone deployment for a single site with up to 1500 users

Centralized Datacenter (IP Centralized topology) with up to 32 branches for up to 1500 users

Distributed (Networking) deployments

Standalone deployment



Topology: server and users on a single site. Up to 1500 users / 3000 devices.

All users (OpenTouch and Standard) can benefit from Unified Communication, collaboration andmultimedia conferencing.

The embedded OmniVista 8770 manages all users (OpenTouch and Standard)

High availability is supported (local or remote), based on the OmniPCX Enterprise providing telephonyredundancy for all users (OpenTouch (SIP level) and Standard) with automatic recovery support.

IP centralized deployment

Topology: IP centralized deployments address Headquarter / Branch Office topologies with focus onIP centralization for up to 1500 users / 3000 devices. Users (OpenTouch and Standards) aredispatched over small locations, connected to headquarters via IP WAN with possibly limitedbandwidth.

All functions are centralized on a master/headquarter site while user devices and applicative clientsare distributed in other locations.

The embedded OmniVista 8770 manages all the users spread over the different sites.

Branch offices deploy media gateways for local PSTN access, and OmniPCX Enterprise Passive CallServers for survivability.

High availability (local or remote) is supported, based on the OmniPCX Enterprise providing telephonyredundancy for all users (OpenTouch (SIP level) & Standard) with automatic recovery support.



IP distributed deployment

Topology: distributed (networked) deployment: a global population of employees is spread onseveral sites using local resources on each site.

Targets either green field or existing Alcatel-Lucent customers with several OmniPCX Enterprisenodes networked together over several sites where OpenTouch Business Edition server (1500 usersversions) can be used as common applicative and management platform for the complete network(with a maximum of five nodes) as follows:

The OpenTouch Business Edition embedded OmniVista 8770 management application canserve up to five OmniPCX Enterprise nodes (the one embedded in the OpenTouchBusiness Edition and four extra nodes) and up to 2000 networked users.

The OpenTouch Business Edition embedded applicative suite provides applications andservices for a maximum of 1500 users, including:

o All OpenTouch Users (MyIC Phones users)

o All Standard users of the embedded OmniPCX Enterprise

o Other Standard users from other sites.

Local OmniPCX Enterprise redundancy is possible on each site.

Local Alcatel-Lucent media gateways can be put into service on each site.



2.5 ServicesOpenTouch user for My IC phone users

Directory access with Dial by name

Universal Directory lookup (External Directory)

Business call facilities such as transfer, trunk access,…

Instant Messaging including user & phone presence from buddy list /contact list

One number

Communication log

Three way audio conferencing

Manager/assistant delegation application

Virtual assistant application

Contact synchronization

Standard user - OmniPCX Enterprise based subscribers(Digital/IP/SIP/Analog/DECT/WLAN)



Directory access with Dial by name

Universal Directory lookup (External Directory)

Business call facilities such as transfer, groups, trunk access,…

Instant Messaging including user & phone presence from buddylist / contact list

One number / user centricity

Communication log

Desktop client SERVICES

Common services for all My IC clients

Three Way ad-hoc audio conferencing

Nomadic services

Integration with Microsoft Outlook and IBM Lotus Notes

Phone presence and advanced call facilities

Specific to OpenTouch users

Remote call control: ability to control user’s hard phone fromMyIC Desktop

VoIP soft phone

IM & video conferencing (p2p)

Specific to Standard users

Remote call control: ability to control user’s 8 and 9 Series fromMyIC Desktop

Common services for all My IC clients

Mobile business communications

Automatic Fall Back mode DTMF

Specific to OpenTouch users

IM/presence

N-Party audio conferencing

Multi-device routing

Visual voice mail

Specific to Standard users

Dual ringing with 40x8 or 40x9 devices

Remote Extension services

Voice messaging



Local Storage level of services

Voice mail services

Notification

Local storage or Unified Messaging

SMTP notification, VPIM protocol support, Encryption of stored messages

Additional services for OpenTouch Users

Visual voice mail with action buttons (play, next,..) available for all types of devices (My ICphone, My IC desktop, MyIC mobile) that allows accessing messages but also sending IMs,calling back, displaying presence information…

Fax services

Fax server providing:

Mail to fax

Fax to mail

Multimedia conferencing

N-party audio/video/documentation sharing.

OpenTouch Business Edition Multimedia Conferencing cancombine one or several medias:

Audio only

Audio and video

Audio and data sharing (desktop and applicationsharing)

Audio, video and data sharing

Two kinds of conferencing:

Ad hoc conferencing (immediate or on the fly)

Scheduled conferencing

Supports third party video end-points and conferencing units



Note: Scheduled video conferencing and multi-windows video mixing (continuous presence) requiresand external MCU (Multi-Control Unit).

Call center

OpenTouch provides two levels of Contact Center:

The embedded Alcatel-Lucent OmniTouch Contact Center - Standard Edition CCD/CCS forStandard Users (with OmniPCX Enterprise devices)

The external Genesys Compact Edition for Standard Users (with OmniPCX Enterprise devices).Alcatel-Lucent OmniTouch Contact Center - Standard Edition backup support

OpenTouch Suite OpenTouch Business Edition

500

OpenTouch Business Edition

1500

Contact Center

Standard Edition

Agents 50 75

CCS client 5 8

Genesys Compact Edition

Agents 150 150

Visual CC clients 20 20

OmniVista 8770

Included in base server

Unified User Management/provisioning & overall System administration includingTelephony, Conferencing, Collaboration, Messaging System

SIP device management

MyIC Phone applications distribution

Options



Options

Directory

Accounting

Alarms

Converged Performance Monitoring for Voice and Applications, powered byVitalSuite

Topology

Security PKI – Certificate management

2.6 OpenTouch Business Edition package: content and capacity

OpenTouch Business Edition

Max Number of users/devices 1500/3000

Native SIP server yes

80XX Support yes

Unified messaging yes

Collaboration yes

Virtualization KVM

Unified User management yes

Hosted model for data center yes

OXE Release 10

Embedded Video switching yes

OpenTouch™Business Edition

500


1500




500


1500

Telephony Devices 1000 3000

Users 500 1500

Contact center Agents CC 50 75

CC Supervisors 5 8

Management Managed users 500 2000

Simultaneous mgmtclients

2 5

Entries in directory 6K 10K

Managed Systems 1 5

Tickets in database 2M 2M

Unifiedcommunication

My IC users 500 1500

Messaging Embedded VMs 500 1500

VM Storage (h) 300 1000

Max number of msg 500k 500k

2.7 ArchitectureThe following servers are installed on the Red Hat operating system:

- A virtualization server which allows all Alcatel-Lucent applications to operate on the sameserver. The virtualization layer creates virtual machines using their own operating system:

o The OmniPCX Enterprise virtual machine (also called vmOXE) consists of a Linuxoperating system and the Call Server application. The Call Server application isidentical to any other Call Server running on a dedicated CPU.

o The management virtual machine (also called vmManagement) consists of theWindows 2008 Server operating system and the OmniVista 8770. The OmniVista 8770is identical to any other OmniVista 8770 running on a dedicated CPU.

- The OpenTouch server, based on a SIP architecture.The license server, hosted by the OpenTouch server, allows to centralize licensing. It is secured by aUSB dongle. It covers application licenses for:

o The OmniPCX Enterpriseo The OmniVista 8770o The Instant Communications Suiteo The OpenTouch





3 OmniPCX Enterprise and applicative servicesThe OmniPCX Enterprise can be completed by OmniTouch Unified Communications Services and/orOpenTouch Multimedia Services in function of the expected Applicative scalability and/or expectedlevel of services.

3.1 Alcatel-Lucent OmniTouch 8400 Instant Communications Suite

The OmniTouch 8400 ICS is a cutting-edge softwaresuite providing a full set of IP-based unifiedcommunication services. These services allowsubscribers to tailor, control and manage calls,messages, directories, collaboration tools andinformation. Subscribers are free to do so whereverthey are (at the office, away on business, in ameeting, at home, etc.), using any device and anyinterface.

The OmniTouch 8400 ICS offers smoothfunctionalities with the OmniTouch 8600 MIC. This isthe Alcatel-Lucent worldwide integrated, multi-media, multi-session, multi-terminal unifiedcommunications application.

Instant Communications Suite services

Unified messaging SERVICES put all e-mail, voice and fax messages in one inbox using themessaging client (Microsoft Outlook or Lotus Notes) that is already in place. Messages are alsoaccessible from a web interface or a telephone set.

Telephony services are real-time telecommunications management tools accessible from the office,home or mobile phones. While away on business or telecommuting, the telephony services provideaccess to audio functions from any telephone or Voice over IP (VoIP) access with a multimedia PC.

One Number SERVICES make it possible to customize the routing of incoming calls. These routingfunctions can filter calls according to the caller, time received, and geographical origin.

Fax services help leverage IP telephony investments. IP technology has been implemented byorganizations of all sizes and sectors, offering cost savings, increased mobility and optimizedoperational efficiency.

Conferencing and collaboration services provide a range of functionalities, from simple dial-inaudio conferencing to multimedia, multiparty collaboration with instant messaging, applicationsharing, presentation sharing, and video conferencing.

Mobility services extend unified communications and collaboration to mobile devices. Theseservices allow mobile and remote users to stay connected wherever they are.



All of the services described above are powered by transversal services. These include unifieddirectory access, Personal Information Management, event notification, rich presence (telephony andinstant messaging), security, redundancy and web services.

Key Features

Full set of IP-based unifiedcommunication services:

Telephony services:

Call control

Voice over IP, High voice quality

One Number services:

Call routing

Call screening

Messaging and Fax Services

Unified messaging based on:

Unified message store (e.g. MicrosoftExchange, IBM Lotus Domino)

Dedicated voice-mail store (Alcatel-Lucent4645/4635)

Embedded voice-mail store

Text to Speech

Mobility services:

Collaboration services:

Instant Messaging, Audio conferencing, Dataconferencing, Video conferencing

Presence services

– XML Web services

Integration with Microsoft and IBMdesktops

Server redundancy

Support for multi-site topologies

Security: Authentication and Single-Sign-On (SSO),LDAP/LDAPS, RADIUS, SSO through NTLM

Confidentiality: HTTP over SSL (HTTPS),LDAPSfor directory lookup, Media encryption forVoIP telephony features, servers encryption

Software integrity

Single platform for 2500 users using: Telephony, One Number, Messaging, Fax,



Presence, Mobility and XML Web Services

Key benefits

Leveraging these communication efficiencies provides the following business benefits:

Improved productivity: personnel today are burdened with managing multiple devices andliterally hundreds of communications per day (e-mail, voice mail, faxes, SMS, IM...) ontheir various devices. With UC, the communications can be handled more efficiently withunified messaging, follow-me capabilities, unified directory and other services to make dayto day tasks easier. Personnel, when away, are empowered with OmniTouch 8400 ICScapabilities through the Internet or mobile phone access. They can reduce down time(while traveling, commuting, etc.) with all the tools they have in the office

Improved knowledge sharing across the enterprise: businesses today are challenged bythe fact that 80% of the corporate intelligence resides in the heads of staff members. Thisis particularly challenging today as business promote remote resources on multiple siteswith the occasional outsourcing of tasks. Software conferencing capabilities with voice,data, video and applications sharing bring together teams in remote locations to providecollaboration instantly or on a scheduled basis.

Reduced costs: minimizing costs will always be a business challenge. OmniTouch 8400 ICSreduces costs in several ways:

o Reducing time to fulfillment: OmniTouch 8400 ICS improves accessibility of personnelthrough services from any device, routing (follow-me) capabilities and presenceinformation. This ensures that you get the right person the first time you call, with nodelay of business processes.

o Efficiency tools: OmniTouch 8400 ICS includes a variety of services to improve thecommunication efficiency, including a universal directory accessible from any device,click to dial, the possibility to listen to e-mails via a vocal access and much more.



Reduced time to fulfill customer requests (improved customer satisfaction): WithOmniTouch 8400 ICS, people are more accessible and business processes are moreefficient. Your customer issues and orders are addressed the first time they are presentedand in less time. Happy customers lead to more revenue

Unified communications business examples

While on a business trip, urgent information is posted on the Intranet or an urgent message isleft for you. You can stay in touch with your company using the device of your choice andbe notified automatically of such an event. You can call back the message sender in real-time.

When leaving the office for a long business trip, you can route your calls to your voice mailand let callers know the date you will be returning.

You are stuck in traffic every morning. Using your cell phone, you can manage your e-mailsand voice mails using text to speech.

To improve your company greetings, you can use the powerful VxML automated attendantservices of the unified messaging application to provide a personalized and interactive firstclass welcome service to customers.

At home, you need to make a long distance business call without being charged. Via theInternet you can access the corporate directory or your personal contacts, use click to calland contact your correspondent on your home phone. Your business (company) phonewill be charged for the call.

In your office, you are overloaded with work, but need to be reached for urgent calls. At yourdesk, the screen pop up function of your Softphone shows you who is calling, enablingyou to react accordingly.

In transit at the airport, your flight is delayed. Remotely, by temporarily routing business callsto your mobile phone, you can avoid wasting your time using the vocal access to yourpersonal assistant.

You are on the move and have forgotten to route your business phone calls to your voicemailbox. Simply use your mobile phone to forward your calls.

While attending an important meeting, you are expecting an urgent call. You can screen yourcalls to accept only callers you need to talk to on your mobile phone. All other callers willbe routed to your voice-mail.

As you need some information for the project you are working, you wish to reach a colleague.Seeing your contact list you realize your colleague is online but already engaged in aconference call. You can send him/her an instant message to request your information.

You need to set up an emergency conference call with two remote co-workers to quicklyupdate a presentation. You can instantly see if these co-workers are available (thanks topresence information) and include them in a conference call using voice, data and evenapplication sharing, all at the same time.

While at another company site, you can use your PC, any phone in a meeting room or yourmobile phone to access all your communication applications, as if you were in your ownoffice.



3.2 OpenTouch Multimedia ServicesThe OpenTouch Multimedia Services (OTMS) is a software component that can be used in addition toan OmniPCX Enterprise Solution to offer the following services:

OmniTouch 8600 MIC client support, including OmniTouch 8600 MIC Deskphone, OmniTouch8600 MIC Desktop (Softphone) and OmniTouch 8600 MIC Mobile (Blackberry)

Softphone Call Control of OmniPCX Enterprise devices from the OmniTouch 8600 MIC DesktopSoftphone

Unified messaging

Audio/data and video conferencing

Instant messaging (IM)

Universal Directory Access (UDA)

Presence information

For more information regarding Applicative Communication Services, refer to BusinessCommunication Services, Messaging Services, Collaborative Services and Desktop CommunicationsDevices chapters.



The solution can beshipped either in a puresoftware model or canbe pre-integrated in anAppliance Server. Thesolution is able tosupport:

Up to 1500users

3000 devices

OTMS Sofware packs can provide an Hardware agnostic solution to add UC&C services and/or userswith My IC Phone / Software Conversation clients on OXE installed base

Hardware pre-requisites for OTMS Sofware packs depends on expected capacities:

Less than 150 users Up to 500 users Up to 1500 users

2 core i3 2.5 GHz

8GB RAM

Disk: 50 GB

Compatible with RedHat 5.8

Quad Core Xeon 3.2GHz

16GB-RAM

Disk: 500GB SATA


Dual quad-core Xeon

20 GB RAM

2*500 GB hard drive


Software architecture

The following servers are installed on the Red Hat operating system:

The OpenTouch server, based on a SIP architecture

The FLEXlm server which allows to centralize licensing. It is secured by the server ID.

It covers application licenses for the Instant Communications Suite



Only 1 OpenTouch Multimedia Services can be part of an homogeneous ABC network (sub-network)composed of up to 100 nodes.



All the nodes associated with the OpenTouch Multimedia Services must run OmniPCX Enterprise R10,the other nodes in the network can run with OmniPCX Enterprise release 9.0, 9.1 or 10.

If this configuration is used to include existing applicative servers (ICS, ACS, …) serving the OmniPCXEnterprise users:

A functional link is required between the embedded ACS and the existing ACS.

The OpenTouch Multimedia Services can only be delivered to OpenTouch users. ApplicativeServices for Standard users are provided by OmniTouch 8400 ICS and/or OmniTouch 8460ACS components.

3.3 OpenTouch Multimedia Services and OmniTouch 8400 ICSBoth OpenTouch Multimedia Services and OmniTouch Communication Services can be deployed in anABC OmniPCX Enterprise network to offer Applicative services to 6500 users.





4 Virtualized offers

4.1 Virtualization opportunities and benefits

The workplace is being redefined, with newvisual collaboration experiences across sitesand smart application-enabled devices thatboost personal productivity. These newstandards of communications will introducekey opportunities for chief informationofficers (CIOs) to provide value to businesslines and improve total cost of ownership(TCO). Enterprise IT teams will needincreasing agility and flexibility in deliveringnext generation communication applicationsover simplified network and communicationsinfrastructures.

Fig1. Source VMware

With centralization, virtualization and softwaretransformation, IT managers can choose whichstrategy they use to deliver communications asa service to their business lines: provider-hosted enterprise cloud, premises-basedenterprise cloud, or a hybrid strategy.



When communication applications are deployed in standard virtual machine format in industryhypervisors over any hardware, data center servers can be shared by all enterprise applications.

The hardware sourcing policy is simplified and Standardized

The hardware capacity is better utilized by consolidated and collocated applications

Hardware maintenance is easier because virtual machines can be moved to other servers

Software provisioning is standardized and can be automated

Software maintenance and upgrade operations are simplified with application containment fortrials and production phase

Disaster recovery operations are also more flexible because virtual machines can be storedand booted from a Storage Area Network (SAN) or a Network Attached Storage (NAS)

4.2 Virtualization in the OpenTouch Suite for MLEThe OpenTouch Suite for MLE is based on a next generationcommunication architecture for Enterprises, serving both on premisesor cloud based deployments. The approach is to build a progressiveevolution path from Instant & Visual interactions to full ImmersiveCommunications.

This can be done by leveraging IP, UC, video and wireless technologiesinto a consistent communication experience, ensuring a smooth,timely, and gradual transition to the next generation SIP and Webbased solutions.

The suite consists of 4 main software elements that can be offered as stand-alone products orcombined into prepackaged products:

- OmniPCX Enterprise (OXE) is the IP Telephony communication server

- OpenTouch Multimedia Services (OTMS) is the application server offering UnifiedCommunication, Conferencing and Collaboration with multi-party, multi-media and multi-device capabilities that complements OXE

- OmniVista 8770 NMS (8770) is the optional management application of OXE andmandatory management application of OTMS

- OmniTouch 84xx ICS (ICS) is the scalable UC suite for OXE users

All of them, except ICS, can be virtualized.



The suite is modular and addresses the following needs and deployments:

- IP Telephony and/ or Unified Communication and Collaboration in Customer PremisesEquipment

o With Appliance Server deployment thanks to pre-integrated software delivered byAlcatel-Lucent

o With Virtualized Software Packs deployed by the customer or Business Partner,building a Private Cloud

- IP Telephony and/or Unified Communication and Collaboration in Hosted Private Cloud

o Hosted Service Provider solution, serving multiple Enteprises

4.2.1 Customer Premises Equipment deployments

Virtualized IP Telephony

The OmniPCX Enterprise offer (from R10.1) can be virtualized

: Virtual Machine

(*): Option

Each component can be virtualizedindependently.

OXE and Flex Server can be duplicated.

The provisioning levels are unchanged, compared to non virtualized solutions.

For very large configuration, several OmniPCX Enterprise can be virtualized:

: Virtual Machine

(*): Option

A single Flex Server for all OXE instances.

Each component can be virtualizedindependently.

OXE and Flex Server can be duplicated.



Virtualized UC

Two distinct OpenTouch Software Editions cover dedicated Customer Premises Equipment marketsegments. The number of final users and the type of services are the primary determining factor inchoosing one solution rather than the other:

From 50 to 1500 users: OpenTouch Business Edition – Virtualized (OTBE-V). From R1.2 andupper.

A simplified commercial offer for mid-sized enterprise. Virtualization is used to offer aHardware agnostic solution when pre-integrated Alcatel-Lucent offer is not required.

From 500 to 100000 users: OmniPCX Enterprise – Virtualized (OXE-V) and OpenTouchMultimedia Services – Virtualized (OTMS-V). From OXE R10.1 and OT R1.2 and upper.

OTMS-V consists of an application server which enhances and complements an OmniPCXEnterprise deployment (virtualized or not; existing or not) in order to deploy Conversation andMultimedia Services.

Each component can be virtualized or not independently:

Full virtualized offer exemple: Virtualization of Multimedia Services onexisting Communication Server:

Full virtualization on dedicated servers: Full virtualization with several OXE systems:

4.3 OpenTouch Suite Software Appliances for virtual machineAll features, topologies and provisioning levels are the same for virtualized packages than for nonvirtualized ones.

The OmniPCX Enterprise (OXE), OpenTouch Multimedia Services (OTMS), Web Presentation Services(WPS) and OmniVista 8770 software components are deployed and virtualized in function of expectedservices and addressed markets (OpenTouch Business Edition for mid market, OpenTouch suite forMLE or OpenTouch Hosted Edition).From a technical point of view, Software Appliances (OXE, OTMS, 8770) are exactly the same thanthe pre-integrated Solutions (Appliance Server).



They rely on the same deliveries but they will be deployed on top of VMware 5.0, either the completevSphere 5.0 solution. So, we are speaking about Virtualized solution with OXE-V, OTMS-V or 8770-V.

Thus, ALE applications are compatible with all the hardware supported by VMware 5.0 (server andblades, network interface cards, disk controller, mass storage …).CPU references examples:

• Intel Xeon Westmere-EP (35xx, 55xx), Nehalem -EX (65xx, 75xx) family or newer

• AMD 4000 Valencia, 6000 Interlagos family or newer

• Typical compatible HW are HP BL 460c G6, HP DL 380 G6, HP DL 120 G7 for Intel CPU, HP BL465 G7, HP DL 385 G7 for AMD CPU

VMware componants and Hardware Servers are not provided by Alcatel-Lucent Enterprise.Virtualization infrastructure has to be installed by a certified VMware Partner.

Once virtualized, an offer cannot be modified and turned into a non virtualizedconfiguration

To avoid performance issues, it is recommended to manage a pool of resources per Softwarecomponents, associated to following hardware pre-requistes, detailed in the following sections.

4.3.1 Virtualized OmniPCX Enterprise (OXE-V)This silent setup is the same as the one provided for a non virtualized OXE. The virtual machineincludes Linux Operating System and OXE applications (including the 4645 embedded VoiceMessaging when required).

Redundancy of Communication Server is possible. It is required to deploy the two redundantvirtualized OXE server on different physical servers of the resource cluster, to ensure resiliency tohardware failures.. In case of Communication Server redundancy, the Licence Server has to beduplicated as well.

Virtualization and encryption:• IP Touch Security SSM-RM box is required in front of the virtual machine.

• In case of multi-OXE instances, multi SSM-RM, connected to a LAN Switch, are required. LANconfiguration has to be done to manage one SSM-RM box in front of one OXE instance.

The OmniPCX Enterprise PC Installer is required for the installation.

This item is associated to the commercial article: 3BA09498JA - Alcatel-Lucent OmniPCX Enterprisevirtualization software license

Hardware pre-requisites for OXE-V to guarantee the system BHCC for 15 000 equipments:

• Dedicated and reserved memory: 1 GB of RAM

• Virtual Hard disk: 40 GB (incl. Dual partitionning)

• Disk bandwidth and IOPS: to be defined



• Processing: 1 vCPU, 1 or 2 vNIC (redundancy dependant)Hyperthreading has to be disabled on the host and in the Virtual MachineUsed MHz = max (200, 12 * calls per hour/1000) for standard business traffic (5 BHCC peruser with one third of local calls, two third of incoming/outgoing calls)

Nb ofusers

100 250 500 1 500 3 000 5 000 10 000 15 000

BHCC 500 1 250 2 500 7 500 15 000 25 000 50 000 75 000

MHz 200 200 200 200 200 300 600 900

Networkbandwidth

35 KB/s 50 KB/s

Disk IOPS 1/s write

1/s read

1/s write

1/s read

Diskbandwidth

6 KB/s 6 KB/s

VMware CPU consumption not taken into account.

Other specific usages may use different CPU loads and will have to be benchmarked on site

For Extra Large configuration, a multi-OXE-V instances in network can be deployed. Alcatel-Lucentsupports up to 8 OXE virtual machines per physical core. Thus, associated Provisioning Level is 8 *15 000 voice endpoints. A4645 Voice Messaging (only 1000 boxes) has not been qualified in thiscontext yet.

4.3.2 Virtualized OpenTouch Multimedia Services (OTMS-V)

From a technical point of view, virtualized OTMS is exactly the same than the non virtualized one. Itincludes OpenTouch Services (Collaboration, Unified Messaging, Conversation, Conferencing, Fax,…)and RedHat Operating System.

Web Presentation Server (WPS) is included in OTMS-V delivery. However, because it requiresWindows OS, it is installed in a dedicated virtual machine. Neither Windows OS nor Microsoft Officeare provided by Alcatel-Lucent.

OTMS-V installation is facilitated by the vSphere management console or ALE tool (refer to associatedsection).

Hardware pre-requisites for OTMS to guarantee the system BHCC:

• Hyperthreading has to be disabled on the host and in the Virtual Machine

• Virtual Hard disk: 500 GB (including backup and 2nd installation for easy upgrade)

• Up to 500 users:

• 10 GB RAM

• 4 vCPU 2,5 GHz



• Up to 1500 users

• 13 GB RAM

• 8 vCPU 2,5 GHz

• Indicative figures without video and without IMAP access:

Nb of users 500 1 500

MHZ 6 500 15 000

Network bandwidth 0.9 MB/s 1.6 MB/s

Disk IOPS 80/s write

10/s read

150/s write

10/s read

Disk bandwidth 2.5 MB/s 5 MB/s

Tests have been based on:• Intel® Xeon® CPU E31230 @ 3.20GHz processor for 500 users• Intel® Xeon® CPU E5620 @ 2,40 GHz processor for 1500 users

This item is associated to the commercial article:

• Mid-sized offer: 3BA03250AC - OPENTOUCH BE-V 1.2

• Large offer: 3BA03246AC - OPENTOUCH MS-V 1.2

Web Presentation Server allows web presentation images to be generated at high resolution.Document conversion to image formats use MS Office automation to save documents as image filesor HTML files in the case of Excel and Word.Hardware pre-requisites for optional Web Presentation Server (WPS-V):

• Dedicated memory: 2GB RAM

• Virtual Hard disk: 30 GB

• 1 vCPU * 2,5 GHz

It does not include Office Suite and Microsoft Operating System 32 bits (English versions arerequired).

4.3.3 Virtualized OmniVista 8770 (8770-V)

OmniVista 8770 with all Management services (provisioning, accounting, directory, past timeperformance, …).The software is the same as the one provided for a non virtualized 8770. It does not include MicrosoftOperating System Win Server 2008 R2 64 bits.Hardware pre-requisites for 8770:

• Hyperthreading has to be disabled on the host and in the Virtual Machine

• Dedicated memory: 4GB RAM

• Virtual Hard disk: 50 GB for less than 1500 users, 80GB less than 5K users - 120GB beyond



• 1vCPU* 2,4 GHz for less than 5K users. 2* 2,4 GHz beyond

• Detail examples:

Nb of users 500 1 500

MHZ 1 000 1 500

Network bandwidth 1 KB/s 1 KB/s

Disk IOPS 7/s write

1/s read

10/s write

1/s read

Disk bandwidth 100 KB/s 150 KB/s

Resource consumption highly depends on system usages.Figures are only indicatives, based on Intel® Xeon® CPU E31230 @ 3.20GHz processor.

OmniVista 8770-V installation is facilitated by the vSphere management console.

This item is associated to the commercial article: 3BA09549JA - 8770 VIRTUALIZATION

4.3.4 Virtualized OpenTouch Session Border Controller

The virtualization of this virtualized OT-SBC Software Pack is not supported yet.

4.3.5 Virtualized DAP Manager

DAP Manager, used in case of IP DECT deployment, is not supported yet.

4.3.6 Virtualized iPhone Gateway

Software component able to provide Enterprise Business Telephony Services to iPhone smartphone.

For virtualization of this Software, please contact Alcatel-Lucent Professional Services.

4.3.7 Virtualized OmniTouch 84xx Instant Communication Suite

It is not possible to virtualize the current Instant Communication Suite release.

4.3.8 License Server

When one or several ALE applications are virtualized, one FlexLM License Server Software is providedin a specific Software delivery. Alcatel-Lucent delivers a virtual machine image with an OpenVirtualization Format (.ovf) file. Its deployment is possible in using the vSphere management console.

The FlexServer delivery is an ovf image containing CentOS 5.x, ALU vendor daemons and FlexServersoftwares. So, it has to be virtualized (there is no setup delivery to install the license server on top ofHardware).



Only one license server (duplicated or not) is required and whatever the deployed Software/Applications and their amount of instances (aka. Centralized License Server).A centralized licence server can address 100 virtualized offers (OTBE-V, OXE-V+OTMS-V and/orOTHE).

The License Server can be hosted or not on the same Blade / Hardware machine as otherapplications. In the first case, the License Server is embedded in OTMS virtual machine.

In case of external License Server, settings (host name, IP address, Domain name) have to bemanaged in OXE and OTMS systems. External License Server being required in the following cases:

- Multi-offers controlled by an unique and centralized License Server

- One virtualized OXE without OTMS

- To avoid deploying License Server in the Data Center (refer to the next paragraph)

One USB Dongle is required per License Server. In case of License Server duplication (primary,secondary), two USB dongle are required. Each one has to be plugged on License Server machines.

In case of OXE-V deployement only, both License Servers can be deployed in different IP subnet.In case of OTMS-V deployement as well, License Servers cannot be deployed in different IP subnet(Licence Server duplication is based on VMware HA).

To avoid deploying USB dongle in Data Center, the License Server(s) and associated dongle can bedeployed in a dedicated Hardware machine, out of the Data Center.

This item is associated to the following commercial articles:

VIRTUALIZED LICENSE SERVER DVD-R

3BA27768AA - USB Dongle for OpenTouch Business Edition and Hosted Edition, used toidentify the offer

Hardware pre-requisites for License server :

Dedicated memory: 1GB RAM

Virtual Hard disk: 25GB

1vCPU* 2,5 GHz.

HA Vmware for redundancy is possible.

4.4 Integration in virtualized environment

StorageStorage of OpenTouch Suite data can be based on the following technologies, supported by vSpehre5, to offer a virtualized Database image in:

Local Aplliance or Blade Server storage

A Storage Area Network (SAN)



A Network Attached Storage (NAS)

SAN and NAS storage methodolgie can be based on Fiber Chanel, Fiber Chanel over Ethernet, iSCSI,NFS, … supported by vSphere 5.

Hardware pre-requisites:

Network Interface

• 1 (or 2 for redundancy) 1GbE NIC

• A dedicated 1GbE NIC (or a shared 10GbE or Fiber Channel interface, depending onthe SAN/NAS type) is needed in case of SAN or NAS.

Storage

• Local (RAID controller with 512MB RAM cache) or SAN (iSCSI, FC, FCoE, NFS)supported by vSphere 5

• Space disk for OpenTouch suite: refer to previous sections

Vmware technology: Virtual Connect / SRIOV (Single Route IO Virtualization when it will be supported by

VmWare): to dedicate a bandwidth value to ALU application at the Ethernet level

vMotion of Vmware: to move from one virtual machine to another one with businesscontinuity. Move generates a service interruption: it has to be transparent at signaling level.Media flows with Media Server component will be interrupted during the move. E.g.communication with the voice messaging could be interrupted and voice mail deposit could belost.

Recommendations

Main OXE Communicaition Server and OT move is not be possible in nominalmode (e.g. with high traffic).

8770 and OXE Standby machine could move without restriction

Storage vMotion is supported by 8770

VMware DRS in partial automatic mode is supported to acknowledge the move only during lowtraffic

VMware HA is supported by 8770, FlexLM license server, OXE and OT VM

Vmware fault tolerance / Wmware Site Recovery Manager are not supported by ALEapplications

Virtual machine pre-requisites:

Virtual machine hardware type 7 for all VM

RAM over-commitment is not allowed (real time performance)

No Core dedicated to Virtual Machine. Processing power is shared among all VirtualMachine and vCPU.



4.5 Virtualized OpenTouch Suite deploymentFor more details, refer to technical and installation guide

Manual

For each VM, application installation is done thanks to physical DVD or ISO image mounted (VMwareDVD emulation feature).

Alcatel-Lucent deployment solution:ALE tool is provided to build vApps (virtual appliances) and to ease packages installations:

- To use during the first installation or in case of complete re-hosting

- To facilitate the deployment of OTBE, ICS, ACS, OXE, OTMS on Appliance Server or invirtualized context. All settings are collected once, at the same moment, thanks to a graphicaluser interface running on Business Partner laptop: VM configuration, network parameters,deployment options, ISO images location of the OS and the application, optional license file …

- To select the virtualized components, independently from one anothers. Any packaging can becomposed in function of needs (OXE+OTMS+8770, OXE+8770, OXE+OTMS, …). Each VM isautomatically launched when the vApp is launched and uses silent setup and parameterspreviously collected to install the expected package with the final configuration

- To backup/restore the database

- To accommodate with multiple Virtualization editors thanks to ovf standard based format



This tool is independent of Alcatel-Lucent Application delivery and can be deployed separately.

The application generates:

- A deployment engine VM image (in ovf format).

- One VM image (in ovf format) per product to install. Each of these VM contains only what isnecessary to perform the installation of the product. OS and product ISO images have only tobe accessible from the deployment engine and are not embedded in the virtual applianceitself.

o The virtual appliance is deployed and started in the private cloud. Each product VM usespreviously collected information to perform a silent and networked installation of theproduct thanks to the deployment engine.

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