ALE Application Partner Program Inter-Working Report
Partner: Jabra (GN Netcom A/S) Application: Headsets & Personal communications
devices for softphone applications
The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating new features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.
The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by
affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the
property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor
any of its affiliates assumes any responsibility for inaccuracies contained herein. © 2018 ALE International. All rights reserved
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Certification overview
Date of the certification March 2019
ALE International representative AAPP
AAPP member representative Mehmet Celikcan
Alcatel-Lucent Enterprise Communication Platform
OmniPCX Enterprise OXO Connect OpenTouch
Alcatel-Lucent Enterprise Communication Platform Release
Hosted at Alcatel-Lucent Lab
OXE R12.x OXO R3.0 OpenTouch R2.x
Application Category Headset / amplifier Author(s): Mehmet Celikcan Reviewer(s): Sebastien Ehrhard, Rachid Himmi Historic Edition 1: initial document Edition 2: update with the new range of Jabra devices and latest Alcatel-Lucent softphones Edition 3: update with the new range of Jabra devices and latest Alcatel-Lucent softphones – January 2015 Edition 4: update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Biz 2400 II) – June 2015 Edition 5: Update with the new range of Jabra devices and latest Alcatel-Lucent softphones (Jabra Speak 810 UC and Jabra Pro 930 Duo – September 2015) Edition 6: Update test due to latest IP Desktop Softphone release Edition 7: Update test due to new Jabra product (Speak 710) Edition 8: Updated with results from the new Jabra Product – Jabra Evolve 75e Edition 9: Updated with results from the new Jabra Product – Jabra Engage Series – March Edition 10: Updated with results from the new Jabra Product – Jabra Engage 50 - September Edition 11 : Updated with results from the Jabra Evolve 65T device – November 2018 Edition 12 : Updated with results from the Jabra Evolve 65e – March 2019
Test results
Passed
Refused Postponed
Passed with restrictions
IWR validity extension
None
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Device Summary
Headset Name Jabra UK/EU ref
Jabra US ref
LINK 280 USB-to-QD adapter (2)
280-09 280-09
LINK 350 USB Bluetooth adapter (3)
100-63400000-59 100-63400000-59
BIZ 2400 USB DUO 2499-829-104 2499-829-105
Biz 2300 UC Mono: 2393-829-109 Duo: 2399-829-109
Jabra Biz 2400 II CC 2499-829-309 2499-829-309
Jabra Biz 2400 II BT 2499-829-209 2499-829-209
GN 2000 USB 20001-032 20001-032
UC VOICE 150 DUO 1599-829-209 1599-829-209
UC VOICE 250 2507-829-209 2507-829-209
UC VOICE 550 5593-829-209 5593-829-209
UC Voice 750A Mono: 7593-829-409 Duo: 7599-829-409
Evolve 20 UC Mono: 4993-829-209 Stereo: 4999:829-209
Evolve 30 UC Mono: 5393-829-209 Stereo: 5399-829-209
Evolve 40 UC Mono: 6393-829-209 Stereo: 6399-829-209
Evolve 65 UC Mono: 6593-829-409 Stereo: 6599-829-409
Evolve 80 UC Stereo: 7899-829-209
SPEAK 410 7410-209 7410-209
SPEAK 510 UC 7510-209 7510-409 100-431000000-60
PRO 9470 UK: 9470-29-707-102 EU:9470-26-904-101
9470-65-707-105
PRO 9465 UK: 9465-29-804-102 EU: 9465-29-804-101
9465-69-804-105
PRO 9460 DUO UK: 9460-29-707-102 EU: 9460-29-707-101
9460-69-707-105
PRO 9450
Midi variant UK: 9450-25-507-102 EU: 9450-25-507-101 Flex variant UK: 9450-25-707-102 EU: 9450-25-707-101 Duo flex variant UK: 9450-29-707-102 EU: 9450-29-707-101
Midi variant 9450-65-507-105 Flex variant 9450-65-707-105 Duo variant 9450-69-707-105
PRO 930 USB UK: 930-25-509-102 EU: 930-25-509-101
930-65-509-105
PRO 935 935-15-509-185 935-15-509-185
Jabra Stealth UC 5578-230-109 5578-230-109
Jabra Motion UC 6630-900-101 6630-900-101
Jabra Supreme UC 100-99400010-02 100-99400010-02
Jabra Speak 710 UC 7710-409 7710-409
Jabra Motion Office 6670-904-101 6670-904-101
Jabra Pro 930 Duo UC 930-29-509-101 930-69-509-105
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Jabra Evolve 75e & Link 370 UC
7099-823-409 7099-823-409
Jabra Evolve 75 & Link 370 UC
7599-838-109 7599-838-109
Jabra Engage 75 / Jabra Engage 65
9553-553-111 9555-553-111 9559-553-111 9556-583-111 9555-583-111 9559-583-111
9553-553-125 9555-553-125 9559-553-125 9556-583-125 9555-583-125 9559-583-125
Jabra Speak 810 UC 7810-299 7810-299
Jabra Evolve 65T 6598-832-209 6598-832-209
Jabra Evolve 65e 6599-623-109 6599-629-109
6599-623-109 6599-629-109
Jabra Engage 50 UC
5093-610-189 (Mono) 5099-610-189 (Stereo) 50-219 JABRA ENGAGE LINK USB-A, UC 50-259 JABRA ENGAGE LINK USB-C, UC
5093-610-189 (Mono) 5099-610-189 (Stereo) 50-219 JABRA ENGAGE LINK USB-A, UC 50-259 JABRA ENGAGE LINK USB-C, UC
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Test Results Summary
Headset Name Open Touch Connection for
PC
IP Desktop Softphone
PIMphony Multi-Media
Alcatel Rainbow
Adapter
LINK 280 USB-to-QD adapter
Passed Passed with restrictions
Passed
Not Tested
Corded device
BIZ 2400 USB DUO
Passed Passed with restrictions
Passed Not Tested
Jabra Biz 2400 II CC UC
Passed with restrictions
Passed with restrictions Passed
Not Tested
Jabra Biz 2400 II BT UC
Passed with restrictions
Passed with restrictions Passed
Not Tested
GN 2000 USB Passed Passed with restrictions
Passed Not Tested
Biz 2300 UC Passed
Passed with restrictions Passed
Not Tested
UC VOICE 150 DUO
Passed Passed with restrictions
Passed Not Tested
UC VOICE 250 Passed Passed with restrictions
Passed Not Tested
UC VOICE 550 Passed Passed with restrictions
Passed Not Tested
UC Voice 750A Passed
Passed with restrictions Passed
Not Tested
Evolve 20 UC Passed
Passed with restrictions Passed
Not Tested
Evolve 30 UC Passed
Passed with restrictions Passed
Not Tested
Evolve 40 UC Passed
Passed with restrictions Passed
Not Tested
Jabra Evolve 75
Passed Passed with restrictions Passed
Not Tested
Evolve 80 UC Passed
Passed with restrictions Passed
Not Tested
SPEAK 510+ Passed Passed with restrictions
Passed Not Tested
SPEAK 410 Passed Passed with restrictions
Passed Not Tested
SPEAK 810 Passed Passed with restrictions
Passed Not Tested
Jabra Engage 50
Passed
Passed Passed
with restrictions
Passed with restrictions
Speak 710 UC Passed Passed with restrictions
Passed Not Tested
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Wireless Devices
PRO 9470 Passed Passed with restrictions
Passed
Not Tested
PRO 9465 Passed Passed with restrictions
Passed
Not Tested
PRO 9460 DUO
Passed Passed with restrictions
Passed
Not Tested
PRO 9450 Passed Passed with restrictions
Passed Not Tested
PRO 930 USB Passed Passed with restrictions
Passed Not Tested
Pro 935 USB Passed Passed with restrictions
Passed
Not Tested
Evolve 65 UC Passed
Passed with restrictions Passed
Not Tested
Jabra Stealth UC
Passed
Passed with restrictions Passed
Not Tested
Jabra Motion UC
Passed
Passed with restrictions Passed
Not Tested
Jabra Supreme UC
Passed
Passed with restrictions Passed
Not Tested
Jabra Motion Office
Passed
Passed with restrictions Passed
Not Tested
Jabra Pro 930 Duo
Passed Passed with restrictions Passed
Not Tested
Jabra Evolve 75e – Link 370 UC
Passed Passed with restrictions Passed
Passed with restrictions
Jabra Evolve 75
Passed Passed with Restrictions Passed
Not Tested
Jabra Engage 75 Series
Passed Passed with Restrictions Passed
Passed
Jabra Evolve 65T
Passed Passed with Restrictions Passed
Passed
Jabra Evolve 65e
Passed Passed with Restrictions Passed
Passed
Test Results: Passed / Passed with restriction / Refused /Postponed
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AAPP Member Contact Information
Contact name: Mehmet Celikcan
Title: Technical Alliance Manager
Address: Lautrupbjerg 7
Zip Code: 2750
City: BALLERUP
Country: DENMARK
Phone: +45 45 75 00 00 / + 45 45 75 8552
Fax: +45 45 75 88 88
Web site: http://www.jabra.com
Email address: [email protected]
Contact name: Anders Terp
Title: Strategic Alliance Director
Address: Lautrupbjerg 7
Zip Code: 2750
City: BALLERUP
Country: DENMARK
Phone: +45 45 75 00 00 / + 45 45759433
Fax: +45 45 75 88 88
Web site: http://www.jabra.com
Email address: [email protected]
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TABLE OF CONTENTS
1 INTRODUCTION ...................................................................................................................................................... 11
2 VALIDITY OF THE INTERWORKING REPORT .................................................................................................. 12
3 LIMITS OF THE TECHNICAL SUPPORT ............................................................................................................ 13
3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ........................................................................... 13
4 APPLICATION INFORMATION ............................................................................................................................. 14
5 TESTS ENVIRONMENT .......................................................................................................................................... 15
5.1 HARDWARE CONFIGURATION ............................................................................................................ 15 5.2 SOFTWARE CONFIGURATION .............................................................................................................. 15
6 TEST METHOD ........................................................................................................................................................ 19
7 RESTRICTIONS ........................................................................................................................................................ 20
7.1 KNOWN RESTRICTIONS ...................................................................................................................... 20 7.1.1 For all softphones ..................................................................................................................... 20 7.1.2 For IPDesktop softphone .......................................................................................................... 20 7.1.3 For PIMphony ........................................................................................................................... 20 7.1.4 For Rainbow softphone ............................................................................................................. 21
7.2 RECOMMENDATIONS ......................................................................................................................... 21
8 REMARK ABOUT OTC SMARTPHONE AND TABLET CLIENTS ..................................................................... 22
9 TEST RESULTS ........................................................................................................................................................ 23
9.1 LINK 280 USB ADAPTER.................................................................................................................. 23 9.1.1 Summary of problems ............................................................................................................... 23 9.1.2 Summary of restrictions ............................................................................................................ 24
9.2 BIZ 2400 USB ................................................................................................................................... 25 9.2.1 Summary of problems ............................................................................................................... 25
9.3 SUMMARY OF RESTRICTIONS ............................................................................................................. 26 9.4 BIZ 2400 II CC .................................................................................................................................. 26
9.4.1 Summary of problems ............................................................................................................... 28 9.4.2 Summary of restrictions ............................................................................................................ 28
9.5 BIZ 2400 II USB BT .......................................................................................................................... 29 9.5.1 Summary of problems ............................................................................................................... 30 9.5.2 Summary of restrictions ............................................................................................................ 30
9.6 BIZ 2300 USB ................................................................................................................................... 31 9.6.1 Summary of problems ............................................................................................................... 31 9.6.2 Summary of restrictions ............................................................................................................ 31
9.7 GN 2000 USB ................................................................................................................................... 33 9.7.1 Summary of problems ............................................................................................................... 33 9.7.2 Summary of restrictions ............................................................................................................ 33
9.8 JABRA UC VOICE 150 ........................................................................................................................ 34 9.8.1 Summary of problems ............................................................................................................... 34 9.8.2 Summary of restrictions ............................................................................................................ 34
9.9 JABRA UC VOICE 250 ........................................................................................................................ 35 9.9.1 Summary of problems ............................................................................................................... 35 9.9.2 Summary of restrictions ............................................................................................................ 35
9.10 JABRA UC VOICE 550 ........................................................................................................................ 36 9.10.1 Summary of problems ............................................................................................................... 36 9.10.2 Summary of restrictions ............................................................................................................ 36
9.11 JABRA UC VOICE 750A...................................................................................................................... 37 9.11.1 Summary of problems ............................................................................................................... 37 9.11.2 Summary of restrictions ............................................................................................................ 37
9.12 SPEAK 410 ....................................................................................................................................... 38 9.12.1 Summary of problems ............................................................................................................... 38 9.12.2 Summary of restrictions ............................................................................................................ 38
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9.13 SPEAK 510 (+ VARIANT) .................................................................................................................. 39 9.13.1 Summary of problems ............................................................................................................... 39 9.13.2 Summary of restrictions ............................................................................................................ 39
9.14 SPEAK 810 UC ................................................................................................................................. 40 9.14.1 Summary of problems ............................................................................................................... 40 9.14.2 Summary of restrictions ............................................................................................................ 40
9.15 SPEAK 710 UC ................................................................................................................................. 41 9.15.1 Summary of problems ............................................................................................................... 41 9.15.2 Summary of restrictions ............................................................................................................ 41
9.16 PRO 9470 .......................................................................................................................................... 42 9.16.1 Summary of problems ............................................................................................................... 42 9.16.2 Summary of restrictions ............................................................................................................ 42
9.17 PRO 9465 .......................................................................................................................................... 43 9.17.1 Summary of problems ............................................................................................................... 43 9.17.2 Summary of restrictions ............................................................................................................ 43
9.18 PRO 9460 .......................................................................................................................................... 44 9.18.1 Summary of problems ............................................................................................................... 44 9.18.2 Summary of restrictions ............................................................................................................ 44
9.19 PRO 9450 .......................................................................................................................................... 45 9.19.1 Summary of problems ............................................................................................................... 45 9.19.2 Summary of restrictions ............................................................................................................ 45
9.20 PRO 930 ............................................................................................................................................ 46 9.20.1 Summary of problems ............................................................................................................... 46 9.20.2 Summary of restrictions ............................................................................................................ 47
9.21 PRO 935 ............................................................................................................................................ 48 9.21.1 Summary of problems ............................................................................................................... 48
9.22 PRO 930 DUO .................................................................................................................................... 49 9.22.1 Summary of problems ............................................................................................................... 49 9.22.2 Summary of restrictions ............................................................................................................ 50
9.23 EVOLVE 20 UC .................................................................................................................................. 50 9.23.1 Summary of problems ............................................................................................................... 50
9.24 SUMMARY OF RESTRICTIONS ............................................................................................................. 51 9.25 EVOLVE 30 UC .................................................................................................................................. 52
9.25.1 Summary of problems ............................................................................................................... 52 9.25.2 Summary of restrictions ............................................................................................................ 52
9.26 EVOLVE 30 II UC ............................................................................................................................... 53 9.26.1 Summary of problems ............................................................................................................... 53 9.26.2 Summary of restrictions ............................................................................................................ 54
9.27 EVOLVE 40 UC .................................................................................................................................. 55 9.27.1 Summary of problems ............................................................................................................... 55 9.27.2 Summary of restrictions ............................................................................................................ 55
9.28 EVOLVE 65 UC .................................................................................................................................. 56 9.28.1 Summary of problems ............................................................................................................... 56 9.28.2 Summary of restrictions ............................................................................................................ 56
9.29 EVOLVE 80 UC .................................................................................................................................. 58 9.29.1 Summary of problems ............................................................................................................... 58 9.29.2 Summary of restrictions ............................................................................................................ 59
9.30 JABRA MOTION OFFICE ..................................................................................................................... 59 9.30.1 Summary of problems ............................................................................................................... 59 9.30.2 Summary of restrictions ............................................................................................................ 60
9.31 JABRA MOTION UC ........................................................................................................................... 61 9.31.1 Summary of problems ............................................................................................................... 61 9.31.2 Summary of restrictions ............................................................................................................ 61
9.32 JABRA STEALTH UC .......................................................................................................................... 62 9.32.1 Summary of problems ............................................................................................................... 62 9.32.2 Summary of restrictions ............................................................................................................ 62
9.33 JABRA SUPREME UC .......................................................................................................................... 63 9.33.1 Summary of problems ............................................................................................................... 63 9.33.2 Summary of restrictions ............................................................................................................ 63
9.34 JABRA EVOLVE 75 – LINK 370 UC .................................................................................................... 64 9.34.1 Summary of problems ............................................................................................................... 64
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9.34.2 Summary of restrictions ............................................................................................................ 64 9.35 JABRA EVOLVE 75E – LINK 370 UC ................................................................................................... 65
9.35.1 Summary of problems ............................................................................................................... 65 9.35.2 Summary of restrictions ............................................................................................................ 65
9.36 JABRA ENGAGE 75 ............................................................................................................................. 66 9.36.1 Summary of problems ............................................................................................................... 66 9.36.2 Summary of restrictions ............................................................................................................ 66
9.37 JABRA ENGAGE 65 ............................................................................................................................. 67 9.37.1 Summary of problems ............................................................................................................... 67 9.37.2 Summary of restrictions ............................................................................................................ 67
9.38 JABRA ENGAGE 50 ............................................................................................................................. 68 9.38.1 Summary of problems ............................................................................................................... 68 9.38.2 Summary of restrictions ............................................................................................................ 68
9.39 JABRA EVOLVE 65T – LINK 370 UC .................................................................................................. 69 9.39.1 Summary of problems ............................................................................................................... 69 9.39.2 Summary of restrictions ............................................................................................................ 69
9.40 JABRA EVOLVE 65E – LINK 370 UC ................................................................................................... 70 9.40.1 Summary of problems ............................................................................................................... 70 9.40.2 Summary of restrictions ............................................................................................................ 70
10 APPENDIX A -- SUBJECTIVE MEASUREMENTS .......................................................................................... 71
11 APPENDIX B – TEST PLAN ............................................................................................................................... 72
11.1 AUDIO WIZARD .................................................................................................................................. 72 11.2 INCOMING CALL ................................................................................................................................. 72 11.3 OUTGOING CALL ................................................................................................................................ 75 11.4 DEFENCE ........................................................................................................................................... 76
12 APPENDIX C – AAPP MEMBER’S ESCALATION PROCESS ........................................................................ 77
13 APPENDIX D: AAPP PROGRAM ....................................................................................................................... 78
13.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP)......................................................... 78 13.2 ENTERPRISE.ALCATEL-LUCENT.COM ................................................................................................ 79
14 APPENDIX F: AAPP ESCALATION PROCESS ............................................................................................... 80
14.1 INTRODUCTION .................................................................................................................................. 80 14.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ............................................................. 81 14.3 ESCALATION IN ALL OTHER CASES ..................................................................................................... 82 14.4 TECHNICAL SUPPORT ACCESS ............................................................................................................ 83
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1 Introduction This document is the result of the certification tests performed between the AAPP member’s application and Alcatel-Lucent Enterprise’s platform. It certifies proper inter-working with the AAPP member’s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on:
- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-lucent.com) in the Application Partner Interworking Reports corner (restricted to Business Partners)
- the Application Partner portal (https://www.al-enterprise.com/en/partners/aapp) with free access.
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2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following:
a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.
a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product release
The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity extension” chapter at the beginning of the report.
Note 1: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life.
Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner except if the certification fee is included in the program fee (e.g. “Application Partner” membership level) in this case ALE will schedule a new certification every two year.
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3 Limits of the Technical support
For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report.
The certification does not verify the functional achievement of the AAPP member’s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions.
Any possible issue will require first to be addressed and analysed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3
rd party application certified or not, request outside the scope of this IWR,
etc.), please refer to Appendix F “AAPP Escalation Process”.
3.1 Case of additional Third party applications
In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F “AAPP Escalation Process”).
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4 Application information Application commercial name: Full portfolio of Jabra headsets ranging from Wireless to Wired products are included in this report. Latest document edition contain documentation about Jabra Speak 710 product, which can connect in different methods, both Wired – via USB and Wireless via Bluetooth. Application version: Please refer to table in Device Summary section of the document for details on version. Interface type: USB / Bluetooth
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5 Tests environment
5.1 Hardware configuration Alcatel Communication Platform: CallServer; UA and Z interfaces, IPDect, WLAN
5.2 Software configuration Below software configuration has been used for the Certification verification conducted in June 2015.
Alcatel-Lucent Communication Platform: o OpenTouch 2.0.2.31 o OmniPCX Enterprise R11.1 (l1.301.17f) o OmniPCX Office R100/40.002
IP Desktop Softphone : version 11.0.60
Pimphony Multi-Media: version 6.8 build 3180
Alcatel OpenTouch Conversation for PC: Not Tested
Alcatel OpenTouch Connection for PC: Version 2.2.016.002
Table below lists the version of the Jabra products used for the certification test performed in June 2015.
Jabra Products Version
Jabra Evolve 20 UC Stereo 1.23.0
Jabra Evolve 30 UC Stereo 1.23.0
Jabra Evolve 40 UC Mono 2.0.0
Jabra Evolve 80 UC Stereo 2.1.0
Jabra Biz 2400 UC Stereo 1.42.0
Jabra UC Voice 750a UC
Stereo 1.21.0
Jabra Biz 2300 UC Stereo 1.16.0
Jabra Speak 510+ UC Speakerphone 2.10.0
Jabra Evolve 65 Stereo 1.56.0
Jabra Pro 935 Mono 1.4.6
Jabra Pro 9470 Stereo 3.11.2
Jabra Motion Office Mono 2.0.0
Jabra Stealth UC Mono 2.0.0 / 1.22.0
Jabra Motion UC Mono 3.19.0 / 1.22.0
Jabra Supreme UC Mono -
Jabra Biz 2400 II CC Mono/Stereo 1.6.0
Jabra Biz 2400 II BT Mono/Stereo 1.12.0
Below software configuration has been used for the Certification verification conducted in September
2015.
IP Desktop Softphone : version 11.0.0.0
Pimphony Multi-Media: version 6.8 build 3180
Alcatel OpenTouch Conversation for PC: Version 2.0.208.001
Alcatel OpenTouch Connection for PC: Version 2.1.028.001
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Table below lists the version of the Jabra products used for the certification test performed in September 2015.
Jabra Products Version
Jabra Speak 810 UC Speakerphone 1.0.15
Jabra Pro 930 Duo Duo 2.2.0
Table below lists the version of the Jabra products used for the IP Desktop [version 11.0.60]
certification test performed in January 2017.
Jabra Products Version
Jabra Link 180 1.4.0
Jabra Evolve 30 UC Stereo 2.0.0
Jabra Evolve 30 II UC Stereo 2.3.0
Jabra Evolve 80 UC Stereo 2.2.0
Jabra Pro 9460 Mono 4.1.1
Jabra Biz 2300 UC Mono 2.2.0
Jabra Pro 930 Mono 2.23.0
Jabra Pro 935 Mono 1.4.6
Jabra Speak 810 Stereo 1.2.83
Jabra Evolve 65 Stereo 1.58.0
Jabra UC Voice 750a UC
Stereo 1.26.0
Jabra Biz 2400 UC Stereo 1.45.0
Jabra Biz 2400 II BT UC
Stereo 1.12.0
ED07
Below software configuration has been used for the Certification verification conducted in April 2017.
IP Desktop Softphone : version 11.0.60.0
Pimphony Multi-Media: version 6.8 build 3180
Alcatel OpenTouch Connection for PC: Version 2.2.016.002
Table below lists the version of the Jabra products used for the IP Desktop, PIMphony and
Opentouch Conversation certification test performed in April 2017.
Jabra Products Version
Jabra Speak 710 UC Speakerphone 0.0.36 And upper
ED08
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Below software configuration has been used for the Certification verification conducted in September
2017.
IP Desktop Softphone : version 11.0.71
PIMphony Multi-Media: version 6.8 build 3180
Alcatel OpenTouch Conversation for PC: Version 2.2.110.000
Alcatel Rainbow for PC: version 1.29.3
Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel
Rainbow and OpenTouch Conversation certification test performed in Edition 8 of the IWR document
performed in September 2017.
Jabra Product(s) Version
Jabra Evolve 75e & Link 370 UC
USB wireless headset
Evolve 75e: 1.0.1
Link 370 UC = 1.26.0
ED09
Below software configuration has been used for the Certification verification conducted in March
2018.
IP Desktop Softphone : version 11.0.76
PIMphony Multi-Media: version 6.8 build 3180
Alcatel OpenTouch Conversation for PC: Version 2.3.100.017
Alcatel Rainbow for PC: version 1.36.6
Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel
Rainbow and OpenTouch Conversation certification test performed in Edition 9 of the IWR document
performed in March 2018.
Jabra Product(s) Version
Jabra Engage (75 & 65)
USB wireless headset
FW 1.6.0 Rainbow
FW 17.1-4 Alu IP Desktop Softphone/PIMphony/Opentouch Conversation
ED10
Below software configuration has been used for the Certification verification conducted in September
2018.
IP Desktop Softphone: version 11.0.60
PIMphony Multi-Media: version 6.8 build 3200
Alcatel OpenTouch Conversation for PC: Version 2.3.100.017
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Alcatel Rainbow for PC: version 1.45.4
Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel
Rainbow and OpenTouch Conversation certification test performed in Edition 10 of the IWR
document performed in September 2018.
Jabra Product(s) Version
Jabra Engage 50 USB Wired FW 1.21.0
ED11
Below software configuration has been used for the Certification verification conducted in November
2018.
IP Desktop Softphone: version 11.0.60
PIMphony Multi-Media: version 6.8 build 3200
Alcatel OpenTouch Connection for PC: Version 2.3.100.017
Alcatel Rainbow for PC: version 1.45.4
Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel
Rainbow and OpenTouch Conversation certification test performed in Edition 11 of the IWR
document performed in November 2018.
Jabra Product(s) Version
Jabra Evolve 65T USB/BT Wireless
FW 2.22.0 + Link 370 1.21.0
ED12
Below software configuration has been used for the Certification verification conducted in March
2019.
IP Desktop Softphone: version 11.0.76.0
PIMphony Multi-Media: version 6.8 build 3200
Alcatel OpenTouch Conversation for PC: Version 2.4.017.000
Alcatel Rainbow for PC: version 1.50.10
Table below lists the version of the Jabra product used for the IP Desktop, PIMphony, Alcatel
Rainbow and OpenTouch Conversation certification test performed in Edition 11 of the IWR
document performed in November 2018.
Jabra Product(s) Version
Jabra Evolve 65e USB/BT Wireless
FW 2.9.0 + Link 370 1.21.0
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6 Test Method Both transmit and receive audio path quality are evaluated according to Appendix A. The following parameters are in focus:
* Listening Test Parameter Sound level After setup, the signal level in the
headset is comfortable.
Speech Quality The speech must be clear and undistorted.
In addition, the Call Control (On-Hook / Off-Hook, Mute / Un-Mute) is verified on the softphone application and on the headset together as well as the synchronization between both. The test scenarios are described in Appendix B.
The softphones are tested on the following OS:
- Windows XP Pro SP3 - 32 bits
- Windows Vista SP2 - 32 bits
- Windows 7 Integral Edition SP1 - 32 bits
- Windows 7 Integral Edition SP1 - 64 bits
- Windows 8 64 bits
- Windows 10 64 Bits
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7 Restrictions This section describes the known restrictions for the tested softphones. These restrictions are related to the softphone itself, not to Jabra headset usage.
7.1 Known restrictions
7.1.1 For all softphones
In multi-line configurations, Call Control (Hook-on, Hook-off, mute) from the headset is NOT supported and must be managed from the softphone
The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard.
Be careful not to use other softphones on the same computer. Some of them may interact with the headset and lead to unexpected behaviors on the IPDesktop Softphone, PIMphony and OpenTouch Conversation and Connection clients. For example, when using at the same time the ALE Rainbow client and the IPDesktop softphone (IPDSP) on the PC, an incoming call to the IPDSP will need two key presses on the Speaker 710 to be answered.
7.1.2 For IPDesktop softphone
Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the
IPDesktopsoftphone. You will see a blinking mute icon on the softphone GUI. You can cancel the mute action by pressing the headset mute button or the softphone mute button.
o When you press the mute button on the IPDesktopsoftphone, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button.
After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and is not reestablished with the headset.
The audio wizard must not be started when a call is active.
7.1.3 For PIMphony
Auto-answer is not available
The audio path is not established in the listening part of the audio wizard. The ringing audio file should be modified for a longer file to solve the issue. The issue occurs only during the audio wizard.
Call control work after audio wizard is run and audio device is configured.
The audio wizard must not be started when a call is active.
Ring tones are not send to the Headset, instead when headset is set as default device for ringtone only the LED indications on the headset will indicate incoming call. No tone will be audible.
Mute synchronization is not supported between the PIMphony client and the Jabra device.
PIMphony and Jabra Direct conflict in a special scenario. An issue which sometimes can bring the headset in a rebooting state is observed in an environment where Jabra Direct is also running on the same laptop. The situation only occur with a specific procedure and also depend on ‘softphone selection’ menu in Jabra Direct menu. Please make sure Microsoft Skype for Business is not selected when Jabra Direct is used. Instead e.g. Skype can be selected in the softphone menu in Jabra Direct.
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The procedure for creating the issue is:
connect the Headset to PC where PIMphony is running and set as default audio device from
Operating System
Start PIMphony and set Headset as default audio device to Softphone by running audio wizard on
Softphone
Start Jabra Direct on PC
Disconnect Headset and reconnect it to PC
The Headset will sometimes reboot.
7.1.4 For Rainbow softphone
Mute is not synchronized between headset and softphone o When you press the mute button on the headset, this mute is synchronized with the
Rainbow. You will see a blinking mute icon on the softphone GUI. o When you press the mute button on the IPDesktopsoftphone, this mute is NOT
synchronized with the headset. You have to cancel the mute action by pressing again the softphone mute button.
After removal and reinsertion of a headset during an active conversation, the existing call audio stays connected to the PC speaker/microphone and can be re-transferred to the headset but call control action like ‘Terminate call’ will not be supported on the active call. In order to work the softphone, need to become idle.
Performing a last number redialed action from the headset is not supported by the Rainbow application.
Perform a ‘reject incoming call’ action from the headset is not supported by the Rainbow application, meaning the incoming call will keep ringing.
If Outgoing call is initiated from the softphone, the call status is not sent to the headset. This means that headset need to press twice to terminate an active call.
7.2 Recommendations When using a headset, the check box “echo cancellation” in the audio wizard should be
unselected to have a correct audio level
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8 Remark about OTC smartphone and tablet clients
OTC smartphones and tablet clients are not in the scope of this Interworking report since these devices are standard consumer products. The following remarks apply for the OTC smartphones and tablet clients:
Mute is not synchronized between headset and OTC smartphones and tablet clients o When you press the mute button on the headset, this mute is NOT synchronized
with the OTC smartphone and tablet client. You have to cancel the mute action by pressing again the headset mute button.
o When you press the mute button on the OTC smartphone and tablet client, this mute is NOT synchronized with the headset. You have to cancel the mute action by pressing again the smartphone and tablet client mute button.
Call control (answer/end call) is only available on smartphone and tablet applications running in GSM mode.
Call control (answer/end call) is NOT available on smartphone and tablet applications running in VoIP mode.
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9 Test results This section is a summary of the main features tested. This is not a complete description of all the tests performed. Please refer to appendix B for the detailed test plan.
9.1 LINK 280 USB Adapter
Name : Link 280 USB Adapter
Headset type : UC Enabler
X Wired Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Plug-and-play USB adapter with built-in Bluetooth
Fits all corded Jabra QD headsets for desk phones
Flexible in line call control buttons
Enhanced digital audio via new DSP
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.1.1 Summary of problems
None
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9.1.2 Summary of restrictions
9.1.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.2 BIZ 2400 USB
Name : BIZ 2400 USB
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Be heard – with Jabra BIZ 2400’s clear voice transmission
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Work how you want – Jabra BIZ 2400 Series has over 20
models to suit all office environments
Kevlar cord
360 degree free microphone spinning
Surgical steel
Bluetooth for mobile phone connection
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.2.1 Summary of problems
None
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9.3 Summary of restrictions
9.3.1.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
9.4 BIZ 2400 II CC
Name : BIZ 2400 II USB CC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED WITH RESTRICTIONS
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
The best just got better – Jabra Biz 2400 for the clearest, most
comfortable conversation yet.
Better conversation with noise cancelation and enhanced
speakers in the ear cups, the Jabra Biz 2400 II USB ensures
quick call resolution and better call experience than ever
before.
Better sound with HD Voice and Hi-Fi sound.
Better build for outstanding durability and optimum
positioning.
Better comfort, super soft leatherette ear cushions and new
headband padding for all day comfort.
Info: The Jabra Biz 2400 CC variant is using the same controller
layout/design as the Biz 2300.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
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Defence (Headset unplug) Passed
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9.4.1 Summary of problems
9.4.1.1 OTC clients
On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling.
Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release.
9.4.2 Summary of restrictions
9.4.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.5 Biz 2400 II USB BT
Name : Biz 2400 II USB BT
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED WITH RESTRICTIONS
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
The best just got better – Jabra Biz 2400 for the clearest, most
comfortable conversation yet.
Better conversation with noise cancelation and enhanced
speakers in the ear cups, the Jabra Biz 2400 II USB ensures
quick call resolution and better call experience than ever
before.
Better sound with HD Voice and Hi-Fi sound.
Better build for outstanding durability and optimum
positioning.
Better comfort, super soft leatherette ear cushions and new
headband padding for all day comfort.
Info: The Jabra Biz 2400 II BT variant is using the same controller
layout/design as the Biz 2400.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
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9.5.1 Summary of problems
9.5.1.1 OTC clients
On current headset release [1.6.0 ] an issue has been observed with the Mute/Un-Mute handling.
Basically the issue is that it is not possible to Unmute the microphone from the softphone application, if the Microphone Mute was activated from the headset. So to work-around user must mute/ unmute from same device. Problem is addressed and will be available in a future headset service release.
9.5.2 Summary of restrictions
9.5.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.6 BIZ 2300 USB
Name : BIZ 2300 USB
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Be heard – with Jabra BIZ 2300 clear voice transmission
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Work how you want – Jabra BIZ 2300 Series has over 8
models to suit all office environments
Kevlar cord
360 degree free microphone spinning
Surgical steel
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.6.1 Summary of problems
None
9.6.2 Summary of restrictions
9.6.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.7 GN 2000 USB
Name : GN 2000 USB
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Robust design for exceptional comfort and day-after-day
durability
Wideband sound for natural audio quality and noise
cancelling microphone
Large ear-cushions for extra comfort - delivered with
foam and leatherette ear cushions
Dual ear ideal for a call centre environment.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.7.1 Summary of problems
None
9.7.2 Summary of restrictions
9.7.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.8 Jabra UC Voice 150
Name : Jabra UC Voice 150
Headset type :
x Wired Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra UC VOICE ™ 150 ENTRY -LEVEL UC HEADSET WITH OUTSTANDIN G SOUND CLARITY --Designed for light usage --Crystal clear wideband sound --Soft and comfortable velour ear cushions --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.8.1 Summary of problems
None
9.8.2 Summary of restrictions
9.8.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.9 Jabra UC Voice 250
Name : Jabra UC Voice 250
Headset type :
x Wired Wireless
x Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra UC VOICE ™ 250 DISCREET AND PORTABLE UC HEADSET --Designed for light-to-medium use --Lightweight and portable design --Discreet behind-the-ear wearing style --Crystal clear wideband sound --Microphone with a noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.9.1 Summary of problems
None
9.9.2 Summary of restrictions
9.9.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.10 Jabra UC Voice 550
Name : Jabra UC Voice 550
Headset type :
x Wired Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra UC VOICE ™ 550 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.10.1 Summary of problems
None
9.10.2 Summary of restrictions
9.10.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.11 Jabra UC Voice 750a
Name : Jabra UC Voice 750a
Headset type :
x Wired Wireless
x Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra UC VOICE ™ 750 CLASSIC AND comfortable UC headset --Designed for light-to-medium use --Soft leatherette padding on the headband --Comfortable leatherette ear cushions --Crystal clear wideband sound --Microphone with a superior noise-reduction feature -- Intuitive call-control unit for fast user adoption --Plug-and-play USB connectivity
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset) Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.11.1 Summary of problems
None
9.11.2 Summary of restrictions
9.11.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-13298776 There is problems when hot-plugging device during active call. Audio Wizard can crash when doing so.
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9.12 SPEAK 410
Name : SPEAK 410
Headset type : Speakerphone
X Wired Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra SPEAK™ 410 Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.12.1 Summary of problems
None
9.12.2 Summary of restrictions
9.12.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.13 SPEAK 510 (+ variant)
Name : SPEAK 510+
Headset type : Speakerphone
X Wired Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra SPEAK™ 510 (and + variant) Your Portable UC Conference Room. -- Ideal for one-to-one and small-group conference calls --Wideband sound --Built-in call controls: answer/end calls, adjust volume and mute the microphone --Slim and compact, delivered with travel case --Built-in ringer --Built-in headset port for private calls
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.13.1 Summary of problems
None
9.13.2 Summary of restrictions
9.13.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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9.14 SPEAK 810 UC
Name : SPEAK 810 UC
Headset type : Speakerphone
X Wired X Wireless (Wireless BT connection)
Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra SPEAK™ 810 UC
The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.14.1 Summary of problems
None
9.14.2 Summary of restrictions
9.14.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.15 SPEAK 710 UC
Name : SPEAK 710 UC
Headset type : Speakerphone
X Wired X Wireless (Wireless BT connection)
Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Jabra SPEAK™ 710 UC
The new speakerphone is made for an enhanced UC conference call and meeting experience - simple to set up and best in class sound.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.15.1 Summary of problems
None
9.15.2 Summary of restrictions
9.15.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.16 PRO 9470
Name : PRO 9470
Headset type : Executive headset
Wired X Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Optimized for specialists, managers and executives
3 x connectivity: desk, soft and mobile phone
Dual microphone Noise Blackout™
Mono speaker, midi boom arm
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.16.1 Summary of problems
None
9.16.2 Summary of restrictions
9.16.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.17 PRO 9465
Name : PRO 9465
Headset type : Headset
Wired X Wireless
Mono X Duo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Optimized for office personnel
2 x connectivity: desk and softphone
Noise-canceling microphone
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.17.1 Summary of problems
None
9.17.2 Summary of restrictions
9.17.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.18 PRO 9460
Name : PRO 9460
Headset type : Headset
Wired X Wireless
X Mono X Duo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Optimized for office personnel
2 x connectivity: desk and softphone
Noise-canceling microphone
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.18.1 Summary of problems
None
9.18.2 Summary of restrictions
9.18.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.19 PRO 9450
Name : PRO 9450
Headset type : Headset
Wired X Wireless
X Mono X Duo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Dual connectivity: desk and softphone
Get started in minutes with the Interactive Setup wizard
4-way call handling: via headset, touch pad, PC Call
Manager or keyboard shortcut
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.19.1 Summary of problems
None
9.19.2 Summary of restrictions
9.19.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.20 PRO 930
Name : Pro 930
Headset type : DECT
Wired X Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Up to 120 mtr / 350 ft wireless range
Flexible range/density settings to address density issues
Intuitive call control buttons on headset
Plug&play USB connectivity
Superior audio with noise cancelling microphone, Jabra SafeTone
and DSP
Lightweight design and comfortable ear cushions
Energy optimized
Integrated base ringer for silent PC policies
Wideband sound
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset) Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.20.1 Summary of problems
None
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Copyright © ALE 2019
9.20.2 Summary of restrictions
9.20.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.21 PRO 935
Name : Pro 935
Headset type : Bluetooth
Wired X Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Up to 120 mtr / 350 ft wireless range
Flexible range/density settings to address density issues
Intuitive call control buttons on headset
Plug&play USB connectivity
Superior audio with noise cancelling microphone, Jabra
SafeTone and DSP
Lightweight design and comfortable ear cushions
Energy optimized
Integrated base ringer for silent PC policies
Wideband sound
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.21.1 Summary of problems
NoneSummary of restrictions
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Copyright © ALE 2019
9.21.1.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
9.22 PRO 930 Duo
Name : Pro 930 Duo
Headset type : Bluetooth
Wired X Wireless
X Mono X Stereo Not Stereo, But DUO.
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Up to 120 mtr / 350 ft wireless range
Flexible range/density settings to address density issues
Intuitive call control buttons on headset
Plug&play USB connectivity
Superior audio with noise cancelling microphone, Jabra
SafeTone and DSP
Lightweight design and comfortable ear cushions
Energy optimized
Integrated base ringer for silent PC policies
Wideband sound
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.22.1 Summary of problems
None
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Copyright © ALE 2019
9.22.2 Summary of restrictions
9.22.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
9.23 Evolve 20 UC
Name : Evolve 20 UC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible, comes with a control unit that supports
comfortable and easy access to most used functions, such
as volume and mute.
Optimized for Unified Communication.
Surgical steel
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.23.1 Summary of problems
None
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Copyright © ALE 2019
9.24 Summary of restrictions
9.24.1.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.25 Evolve 30 UC
Name : Evolve 30 UC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible, comes with a control unit that supports
comfortable and easy access to most used functions, such
as volume and mute.
Optimized for Unified Communication.
Surgical steel
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.25.1 Summary of problems
None
9.25.2 Summary of restrictions
9.25.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.26 Evolve 30 II UC
Name : Evolve 30 II UC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible, comes with a control unit that supports
comfortable and easy access to most used functions, such
as volume and mute.
Optimized for Unified Communication.
Surgical steel
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.26.1 Summary of problems
None
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Copyright © ALE 2019
9.26.2 Summary of restrictions
9.26.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.27 Evolve 40 UC
Name : Evolve 40 UC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible, comes with a control unit that supports
comfortable and easy access to most used functions, such
as volume and mute.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.27.1 Summary of problems
None
9.27.2 Summary of restrictions
9.27.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.28 Evolve 65 UC
Name : Evolve 65 UC
Headset type :
Wired x Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible; with Bluetooth and NFC it gives you the
freedom to easily connect your wireless headset to a PC,
smartphone or tablet.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.28.1 Summary of problems
None
9.28.2 Summary of restrictions
9.28.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
Ring tone should be set to internal audio card as ring generation through the dongle and headset is not fully throughput – and will time out.
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Copyright © ALE 2019
9.29 Evolve 80 UC
Name : Evolve 80 UC
Headset type :
X Wired Wireless
X Mono X Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
For better concentration, for better conversation
Drown out the noise – with the headset’s advanced noise-
canceling technology
Talk in comfort – with super soft ear cushions and your
choice of headset
Stay flexible, comes with a control unit that supports
comfortable and easy access to most used functions, such
as volume and mute.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.29.1 Summary of problems
None
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Copyright © ALE 2019
9.29.2 Summary of restrictions
9.29.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is re established. Tests B5-C5, SR 1-132987769
9.30 Jabra Motion Office
Name : Jabra Motion Office
Headset type :
Wired x Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
One headset for all your phones
Mobile phone connectivity
Transfer calls from your desk phone or VOIP softphone to
your mobile phone
Superior call quality and all-day talk time
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.30.1 Summary of problems
None
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Copyright © ALE 2019
9.30.2 Summary of restrictions
9.30.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.31 Jabra Motion UC
Name : Motion UC
Headset type :
Wired x Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Ultimate technology, maximum convenience
Intuitive call control
Best in class wireless freedom, 10 times the range of
similar headsets
Best in class wireless freedom
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.31.1 Summary of problems
None
9.31.2 Summary of restrictions
9.31.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.32 Jabra Stealth UC
Name : Jabra Stealth UC
Headset type :
Wired x Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Enhanced user experience with voice control
Comfortable Bluetooth mono headset that gives you clear
calls with high-definition sound
HD sound with noise reduction
Superior comfort in a small design
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.32.1 Summary of problems
None
9.32.2 Summary of restrictions
9.32.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.33 Jabra Supreme UC
Name : Jabra Supreme UC
Headset type :
Wired x Wireless
X Mono Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Microphone features advanced noise canceling technology,
enabling clear understandable conversations.
The perfect companion for your mobile and Internet calls.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed
9.33.1 Summary of problems
None
9.33.2 Summary of restrictions
9.33.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.34 Jabra Evolve 75 – Link 370 UC
Name : Jabra Supreme UC
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW NOT TESTED
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
World-class speakers and HD Voice
Superior ANC and integrated busylight
Dual Bluetooth connectivity
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.34.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.34.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.34.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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Copyright © ALE 2019
9.35 Jabra Evolve 75e – Link 370 UC
Name : Jabra Supreme UC
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
Best in class ANC performance
Listen-in feature.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.35.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.35.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.35.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.36 Jabra Engage 75
Name : Jabra Engage 75
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
Best in class ANC performance
Listen-in feature.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.36.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.36.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.36.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.37 Jabra Engage 65
Name : Jabra Engage 65
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
Best in class ANC performance
Listen-in feature.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.37.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.37.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.37.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.38 Jabra Engage 50
Name : Jabra Engage 50
Headset type :
x Wired Wireless
x Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
New and optimized controller layout.
Advanced Microphone performance.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.38.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.38.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.38.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.39 Jabra Evolve 65T – Link 370 UC
Name : Jabra Evolve 65T UC
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
True wireless function between left and right earbud.
Listen-in feature.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.39.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.39.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.39.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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9.40 Jabra Evolve 65e – Link 370 UC
Name : Jabra Evolve 65e UC
Headset type :
Wired x Wireless
Mono x Stereo
Compatibility with Alcatel-Lucent softphones :
OTC CONNECTION FOR PC PASSED
IP DESKTOP SOFTPHONE PASSED WITH RESTRICTIONS
ALCATEL RAINBOW PASSED WITH RESTRICTIONS
PIMPHONY MULTI-MEDIA PASSED
Switch seamlessly from mobile to softphone
Unique wearing style without compromising audio
performance.
True wireless function between left and right earbud.
Listen-in feature.
Optimized for Unified Communication.
Subjective tests Result
Receiving
Audio quality headset side Passed
Headset side comprehension of speech Passed
Music listening Passed
Volume control Passed
Sending
Audio quality for remote party Passed
Distant side comprehension of speech Passed
Noise Cancellation feature (depending on chosen HW Top headset)
Passed
Call control Result
Audio wizard Passed
On-hook/Off-hook from the headset or the softphone Passed
Mute Passed with restrictions
Conference Passed
Defence (Headset unplug) Passed with restrictions
9.40.1 Summary of problems
Please refer to Section 7 for an overview of known problems and restrictions.
9.40.2 Summary of restrictions
Please refer to Section 7 for an overview of known problems and restrictions.
9.40.2.1 IP Desktop Softphone
When unmute from the headset, the IP Desktop Softphone mute LED still blinks but the voice path is reestablished. Tests B5-C5, SR 1-132987769
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10 Appendix A -- Subjective Measurements
As well as carrying out simple electrical measurements, subjective measurements on the headset
are also required.
Subjective measurements are for want of a better word very subjective. In order to ensure some sort
of standard and repeatability the following steps should be used during the subjective measurements.
1) For each headset tested a blind comparison should always be made against the handset.
The remote party should be asked to comment on level and tonal quality of both the headset
and handset.
2) For amplifier based products or products that require some setting up, the unit should be set
to provide a transmit level that is similar to that of the handset. The exact setting should be
recorded.
3) Both the headset wearer and remote part should listen out for distortion, noise or any
unwanted artefacts. The headset is deemed not compatible if the noise or artefacts affects
the overall audio quality.
4) The headset is deemed compatibility if the headset does not degrade the quality of the
telephone, or introduce any unwanted artefacts.
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11 Appendix B – Test plan
The following tests have been performed for all softphones.
11.1 Audio wizard
N
O Test Case Description
Outcome and Comment
A1 Check that the Audio Wizard works fine with the headset
1. In the PC where the softphone is installed, Go to
Start ->Control Panel -> in Control Panel->Sounds
and Devices- > Audio Tab.
2. In this tab select the speaker and microphone as
headset type and uncheck the echo cancelation.
3. After detection if it asks for reboot need to do the
same.
4. Once the PC comes up, start the SoftPhone and
check the audio wizard is set to headset type.
5. Verify the Audio is fine by making calls.
6. Check the headset model name is correctly displayed in
the Wizard
Pass
11.2 Incoming call
NO Test Case Description Outcome and Comment
B1 Call the softphone (in G711 A law) with an IPTouch (in
G711 A law) and verify that the ringing tone is heard in the
headset
1. Make a call from IPTouch to the SoftPhone.
2. While softphone is ringing, we can check the same
in the headset by clicking + and - the volume
and verify that the ringing tone is heard
3. Verify the call can be rejected (if feature provided
by the headset)
Pass
B2 Hook-Off from the softphone and verify that the audio is
established in both ways.
Verify that the audio is clear, with good quality, no cracks
and no blanks during 1mn
1. Take the call with the Hook-off button from the
softphone.
2. On headsets with a touch screen (ex Jabra 9465),
verify that the mute and release buttons are
available
3. Check that the call is established and audio quality
and volume is ok in both ways for both parties for
at least 1 min
Pass
Note, the DUT not support touch
screen, the SP not support mute.
There is on call state sync before
the call is answered on far end
side.
B3 Verify the audio level adjustment by pulling up and down
the sound in the headset
1. In the incoming call, verify the audio of the call by
pressing + and - in the headset.
2. Verify the volume is ok and maintained
pass
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NO Test Case Description Outcome and Comment
B4 Activate the Mute button from the softphone and verify that
it acts on the headset. Do it a few times.
1. In the incoming call, activate the mute button and
deactivate the same in softphone.
2. Verify that the audio is muted, de-muted on the
headset accordingly
Pass
Mute/unmute is not supported by
SP.
B5 Activate the Mute button on the headset and verify that it
acts on the softphone. Do it a few times.
Then Hook-on from the softphone.
1. In the incoming call, activate the mute button and
deactivate the same in the headset.
2. Verify that the audio is muted, de-muted on the
headset accordingly
NS
Mute is not supported from HS.
B6 Re-do the tests 1 to 5, but Hook-Off and Hook-On from
the headset button.
pass
B7 The softphone being in idle state, place a new incoming
call to the softphone, Hook-Off from the softphone, check
the audio is established, activate the Mute button and
Hook-On from the headset
1. Place an incoming call to the softphone
2. Take the call from the SoftPhone by pressing the
button and verify the audio is established in both
ways for both parties
3. In the incoming call, activate the mute button and
deactivate the same from the headset
4. Verify that the audio is muted, de-muted on the
headset accordingly
5. Hook-On from the headset
Pass
NS
Mute is not supported from HS.
B8 The softphone being in idle state, place a new Incoming
call, Hook-Off from the softphone, check the audio is
established , then place a second incoming call and Hook-
On from the softphone
1. Place an incoming call to the softphone
2. Take the call from the softphone by pressing the
button and verify the audio is established in both
ways for both parties
3. Place a second incoming call to the softphone
4. Take the call from the softphone by pressing the
button and verify the audio is established in both
ways for both parties
5. Switch to the first call and verify the audio
6. Hook-On from the softphone
Pass
B9 Use a softphone configured in G729 (via “Intra-domain
compression” on OXE side), place an ISDN incoming call
to the softphone, Hook-Off from the headset, check the
audio quality during 1mn, check the Mute button, and
Hook-On from the softphone
1. Make an ISDN incoming call to the SoftPhone.
2. Check the ring tone and verify the same with the
headset
3. Take the call from the headset and verify the audio
quality and volume for 1min on both parties
4. Check Mute by activating and deactivating from
the softphone
5. Check Mute by activating and deactivating from
the PC
6. Disconnect the call from the softphone and check
PASS
No ISDN HP available for this TC,
use SP instead, the SP not support
mute/unmute.
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NO Test Case Description Outcome and Comment
for the tone in the headset
B10 The softphone being idle, place an ISDN incoming call to
the softphone, Hook-Off from the softphone and activate
the Mute button. Place a second incoming call from the
IPTouch to the softphone, let it ring 10 seconds. Release
that second call and check that the first call is still muted.
Then, deactivate the Mute button from the softphone, check
the audio is ok in both ways and Hook-Off from the
softphone.
1. Place an ISDN incoming call to the softphone and
take the call from the softphone.
2. Check the audio level for few seconds
3. Mute this call from the softphone
4. Make another incoming call from IPTouch to the
softphone which is already active in the first call.
5. Check the tone for the indication of second call in
the headset.
6. Check the ring tone for 10 seconds on the IP
Touch
7. Then release the second call from the IP Touch and
check the Muted first call is still in active.
8. Deactivate the mute from the softphone and verify
the audio is ok in both ways for both parties of the
call
9. Activate and Deactivate from PC the same and
check the audio is ok in both ways for both parties
of the call
10. Hook-Off from the softphone
NA
Step 6: SP behavior, can’t waiting
for 10s
Step 7: after release the second
call from IP Touch, the first call is
still active, but mute change to
unmute, compare to Batman, also
appear this issue, but this issue not
exist on Skype for Business----
B11 The softphone being in idle state, place an ISDN incoming
call to the softphone, Hook-Off from the softphone. Call
the IP Touch, Hook-Off the IP Touch and activate the
conference from the softphone. Check the audio on all 3
participants, Mute from the softphone, then Hook-Off from
the softphone.
Remark: the conference feature is not available on all
softphones (see known restrictions)
1. Place an ISDN incoming call to the softphone and
take the call from the softphone.
2. Check the audio level for few seconds
3. Make an outgoing call to IPTouch from the
softphone which is already active in other call.
4. Check the ring back tone and the audio in the
headset for this call
5. Then from softphone activate conference with the
other two users.
6. Check the audio quality and volume is ok in both
ways for the 3 participants
7. Check Mute by activating and deactivating from
the softphone
8. Hook-Off from the softphone
9. Check that the ISDN call is connected to the IP
Touch
10. Release the call
Pass
NS
Mute is not supported from HS.
B12 The softphone being in idle state, place an ISDN incoming
call to the softphone, Hook-Off from the softphone. Make
an inquiry call to an Internal number.
1. Place an ISDN incoming call to the softphone and
Pass
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NO Test Case Description Outcome and Comment
answer the call from the softphone
2. Check the audio level for a few seconds
3. Make an inquiry call to an internal number
4. Check the incoming caller gets music on hold
5. Transfer the call from the softphone
6. Check the audio is ok in both ways for on the two
parties after the transfer
7. Additionally, test Enquiry Off instead of Transfer
B13 Configure the softphone in auto-answer mode and check
the audio
1. Place an ISDN incoming call to the softphone
2. Check that the call is automatically answered
3. Check the audio is ok in both ways for the 2
participants
4. Check Mute by activating and deactivating from
the headset
5. Hook-Off from the headset
Remark: auto-answer mode is not available on all
softphones (see known restrictions)
NA
Not supported feature by SP.
11.3 Outgoing call
NO Test Case Description Outcome and Comment
C1 Call from the softphone (in G711 A law) an IPTouch (in
G711 A law), use the softphone buttons to make the call
and verify that the ringing tone is heard in the headset
1. Make a call to IPTouch from the SoftPhone.
2. While IPTouch is ringing, check the ringback tone
in the headset by clicking + and - the volume and
verify the same.
PASS
Note, the DUT is NOT in active call
state before the call is answered on
far end, same to the rest outgoing
call scenario.
C2 Hook-Off from the IP Touch and verify that the audio is
established in both ways.
Verify that the audio is clear, with good quality, no cracks
and no blanks during 1mn.
1. Make a new outgoing call to IPTouch from the
softphone.
2. Check the ringback tone in the headset.
3. Take the call from IPtouch
4. Check that the call is established in both ways on
both parties
5. Check the quality of the audio and volume in the
headset for 1 min
Pass
C3 Verify the audio level adjustment by pulling up and down
the sound in the headset
1. Verify the audio by + and - in the headset for 1
min.
Pass
C4 Activate the Mute button from the softphone and verify that
it acts on the headset. Do it a few times.
NA
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NO Test Case Description Outcome and Comment
1. Activate the mute button and deactivate the same
in softphone and check the audio
2. Do it several times
SP not support mute/unmute.
C5 Activate the Mute button on the headset and verify that it
acts on the headset. Do it a few times.
Then Hook-on from the IP Touch and check that the
softphone and the headset is released
1. Activate the mute button and deactivate the same
in the Headset and check the audio
2. Do it several times
3. Then disconnect the call from the IPTouch and
check the tone in the headset.
Pass
C6 Re-do the tests 1 to 5, but by setting the call via Hook-Off
from the headset button and Hook-On from the Headset
Pass
C7 Use a softphone configured in G729 (via “Intra-domain
compression” on OXE side) , place an ISDN outgoing call
via Hook-Off from the headset, check the audio quality,
check the Mute button, and Hook-On from the softphone
1. Make a ISDN outgoing call from the SoftPhone
using the headset.
2. Take the call in IPTouch and verify the audio is
established in both ways on both parties
3. Check the audio quality and volume for 1min.
3. Activate the mute button and deactivate the same
in softphone and check the audio
4. Release the call from the softphone.
Pass
Use the SP to place the outgoing
call as the SP not support hook-off
pop-up. And the SP not support
mute/unmute, skip mute/unmute
step. No ISDN HP available for this
TC, place to SP call instead.
11.4 Defence
NO Test Case Description Outcome and Comment
D1 Unplug headset
1. During previous tests, unplug abruptly the headset
in different situations
2. Verify that the softphone don’t crash
3. Verify that when reconnecting the headset, the
application behaves correctly
PASS
--idle situation:OK
--active call situation: after
reconnect, audio both RX and TX
come back to HS, but can’t end
call from HS
--incoming call situation: after
reconnect, no incoming call
indication on HS, can’t answer call
from HS, answer from SP, call
normal.
--outgoing call situation: after
reconnect, no outgoing call
indication on HS, but when answer
from ESP, call normal.
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12 Appendix C – AAPP member’s escalation process
Partner escalation process is exclusively through the local Jabra subsidiary. To find the closest subsidiary, please check the following link : http://www.jabra.com Single point of contact per country/region are listed and updated on this web link. Pre Sales: If a partner needs pre sales information or support, the local Jabra subsidiary will provide the necessary help. By selecting the appropriate Jabra subsidiary, partners will have the localized welcome and support they need. All the business relations between partners and Jabra are handled locally. This procedure allows the partners to use a single point of contact per country for sales and pre sales support. Post Sales: Should you need assistance with one of the Jabra product, your request will be handled as follows:
- The first point of contact is always the local Jabra subsidiary. This provides the partner with the product support in the appropriate language.
- First level: Telephone support operated by the local Jabra subsidiary. - Escalation to higher level is handled internally at Jabra and the partner is kept informed via
the local Jabra office. - Jabra 2
nd level of support may contact the partner under the local Jabra subsidiary control.
Escalation to 2nd
level support is always initiated from the local Jabra subsidiary. The partner will be given a single point of contact for the follow up at the local Jabra subsidiary. For local contact, please check : http://www.jabra.com
Relations with the product repair centre are handled locally and under the sales team responsibility.
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13 Appendix D: AAPP program
13.1 Alcatel-Lucent Application Partner Program (AAPP)
The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives:
Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products.
Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications.
The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc.
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Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at https://www.al-enterprise.com/en/partners/aapp
13.2 Enterprise.Alcatel-Lucent.com
You can access the Alcatel-Lucent Enterprise website at this URL: https://www.al-enterprise.com
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14 Appendix F: AAPP Escalation process
14.1 Introduction
The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter “Limits of the Technical support”. In case technical support is granted, ALE International and the Application Partner, are engaged as following:
(*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself
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14.2 Escalation in case of a valid Inter-Working Report
The InterWorking Report describes the test cases which have been performed, the conditions of the testing and the observed limitations. This defines the scope of what has been certified. If the issue is in the scope of the IWR, both parties, ALE International and the Application Partner, are engaged: Case 1: the responsibility can be established 100% on ALE International side.
In that case, the problem must be escalated by the ALE Business Partner to the ALE International Support Center using the standard process: open a ticket (eService Request –eSR)
Case 2: the responsibility can be established 100% on Application Partner side.
In that case, the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline. In general, the process to be applied for the Application Partner is described in the IWR.
Case 3: the responsibility can not be established.
In that case the following process applies:
The Application Partner shall be contacted first by the Business Partner (responsible for the application, see figure in previous page) for an analysis of the problem.
The ALE International Business Partner will escalate the problem to the ALE
International Support Center only if the Application Partner has demonstrated with traces a problem on the ALE International side or if the Application Partner (not the Business Partner) needs the involvement of ALE International
In that case, the ALE International Business Partner must provide the reference of the Case Number on the Application Partner side. The Application Partner must provide to ALE International the results of its investigations, traces, etc, related to this Case Number.
ALE International reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do not exist.
Note: Known problems or remarks mentioned in the IWR will not be taken into account. For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers the “On Demand Diagnostic” service where ALE International will provide 8 hours assistance against payment . IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool in order to interwork with an external application is not the guarantee of the availability and the support of the solution. The reference remains the existence of a valid InterWorking Report. Please check the availability of the Inter-Working Report on the AAPP (URL: https://www.al-enterprise.com/en/partners/aapp) or Enterprise Business Portal (Url: Enterprise Business Portal) web sites. IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access, login/password) being the Business Partner responsibility.
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14.3 Escalation in all other cases
For non-certified AAPP applications, no valid InterWorking Report is available and the integrator is expected to troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE International Support and shares all trouble shooting information and conclusions that shows a need for ALE International to analyze. Access to technical support requires a valid ALE maintenance contract and the most recent maintenance software revision deployed on site. The resolution of those non-AAPP solutions cases is based on best effort and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software. For information, for non-certified AAPP applications and if the ALE Business Partner is not able to find out the issues, ALE International offers an “On Demand Diagnostic” service where assistance will be provided for a fee.
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14.4 Technical support access The ALE International Support Center is open 24 hours a day; 7 days a week:
e-Support from the Application Partner Web site (if registered Alcatel-Lucent Application
Partner): https://www.al-enterprise.com/en/partners/aapp
e-Support from the ALE International Business Partners Web site (if registered Alcatel-Lucent
Enterprise Business Partners): https://businessportal.alcatel-lucent.com click under “Contact
us” the eService Request link
e-mail: [email protected]
Fax number: +33(0)3 69 20 85 85
Telephone numbers:
ALE International Business Partners Support Center for countries:
Country Supported language Toll free number
France
French
+800-00200100
Belgium
Luxembourg
Germany
German Austria
Switzerland
United Kingdom
English
Italy
Australia
Denmark
Ireland
Netherlands
South Africa
Norway
Poland
Sweden
Czech Republic
Estonia
Finland
Greece
Slovakia
Portugal
Spain Spanish
For other countries: English answer: + 1 650 385 2193 French answer: + 1 650 385 2196 German answer: + 1 650 385 2197 Spanish answer: + 1 650 385 2198
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