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Alfresco Day BeNelux: The success of Alfresco

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Advancing the Flow of Digital Business John Pomeroy VP EMEA, Alfresco – Alfresco in Action
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Page 1: Alfresco Day BeNelux: The success of Alfresco

Advancing the Flow of Digital BusinessJohn PomeroyVP EMEA, Alfresco

– Alfresco in Action

Page 2: Alfresco Day BeNelux: The success of Alfresco

The Move to Digital Business is OnAre You Ready?

Page 3: Alfresco Day BeNelux: The success of Alfresco

Digital flow (noun): a state of maximum productivity in which people, processes, and information are connected quickly, seamlessly, intuitively, and effortlessly.

Page 4: Alfresco Day BeNelux: The success of Alfresco

“Information finds me.”“I need information.”

Page 5: Alfresco Day BeNelux: The success of Alfresco

Intelligently Activated Based on:• WHO I AM

• WHERE AM I IN THE PROCESS• WHAT I’M WORKING ON• WHO I’M WORKING WITH• WHAT I’M TRYING TO

ACCOMPLISH“Information finds me.”

Page 6: Alfresco Day BeNelux: The success of Alfresco

High Cost of Slow or Broken Digital Flow

€600M in administrative expense annually

Inefficiencies in coordination of benefits

Healthcare

€5M - 8M in loss per year at global bank

Inefficiencies inclient-

onboarding

Financial Services

€300Min lost

productivity at F100 company

Inefficiencies insales

enablement

Manufacturing

€700M 21M

hours to respond to

FOIA requestsInefficiencies inFOIA

compliance

Government

Page 7: Alfresco Day BeNelux: The success of Alfresco

IMPROVE ACCESS & AVAILABILITY

GLOBAL MANUFACTURINGCOLLABORATION

IMPROVE PATIENT

CARE

REINVENT CUSTOMER JOURNEY

Page 8: Alfresco Day BeNelux: The success of Alfresco

Ministère de la JusticeValue Driver

RAPID JUSTICE

Digital Flow

COURT DOCUMENTS

Impact

IMPROVED COURTROOM EFFICIENCY• Records go from paper to digital, accessible within

minutes• Improved process consistency system-wide serving

hundreds of courtrooms• Improved communication between the Ministry and

its constituents

Page 9: Alfresco Day BeNelux: The success of Alfresco

Michelin

Value Driver

SECURE COLLABORATION

Digital Flow

MANUFACTURING PROCESS

Impact

IMPROVED QUALITY• Improved collaboration around tire manufacturing documents• Improved compliance with retention policies• Encryption ensures security of company IP• One source of truth for 120,000 users and 15,000 groups

“Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”

Page 10: Alfresco Day BeNelux: The success of Alfresco

Liverpool Women’s NHS Foundation TrustValue Driver

MODERNIZE CARE DELIVERY

Digital Flow

CLINICAL COLLABORATION

Impact

IMPROVED PATIENT CARE• Faster collection and routing of patient information during

phone triage • Elimination of manual processes and associated costs

through automatic routing of e-forms• Richer, more complete electronic patient records, supporting

thejourney to a paperless future

Page 11: Alfresco Day BeNelux: The success of Alfresco

BNP Paribas

Value Driver

EMPOWERING CLIENTS

Digital Flow

TRANSPARENT CLIENT JOURNEY

Impact

QUICKLY DIGITIZE CLIENT ONBOARDING• Deliver 200% faster time-to-market for new processes• Improve visibility and consistency of customer

transactions• Reduce manual intervention• Increase Customer Satisfaction Index

Page 12: Alfresco Day BeNelux: The success of Alfresco

• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.

• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.

• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.

• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion

• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.

Financial Services Strategy

Page 13: Alfresco Day BeNelux: The success of Alfresco

• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.

• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.

• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.

• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion

• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.

Financial Services Strategy

Page 14: Alfresco Day BeNelux: The success of Alfresco

• First-class service and solutions to our clients

• Empowerment and Workforce Readiness

• Seamlessly integrating our broad yet distinct expertise

• Best customer experience, becoming simpler and more efficient

• Cross asset-class and cross-business technology

• Universal offering of products and services

The Common Goals

17

Page 15: Alfresco Day BeNelux: The success of Alfresco

So how do you advance digital flow?

Page 16: Alfresco Day BeNelux: The success of Alfresco

19

Business Process (Typical Financial Product Simplified)

Streamlining processes and providing easy access to relevant information at the correct time for customers and the business is

key to both customer satisfaction and operational efficiency

Business ProcessPromotion EnquiryHandling

On-Boarding Administration Closing

Multi-Channel Notification• Internal/IFA’s• Corporate/IndividualUpdate/Change noticesValidity PeriodExceptions/Exemptions

FAQ’sQualificationRisk NotificationCross-selling

Check/Confirm• Identity• Domicile• SolvencyRisk AssessmentExposure CheckAccept/Reject

Change• Management• AnalysisStatementsProjectionsCurrent & Projected v’s LimitsInvoicing/Billing/Payments

Check• Status• Policy TermsStatementsInvoicing/Billing/Payments

Page 17: Alfresco Day BeNelux: The success of Alfresco

20

Business Process (Typical Financial Product Simplified)

Ensuring visibility across products and geographies provides further operational efficiencies and significantly reduces exposure to risk

and compliance issues

Business ProcessPromotion EnquiryHandling

On-Boarding Administration Closing

Promotion EnquiryHandling

On-Boarding Administration Closing

Promotion EnquiryHandling

On-Boarding Administration Closing

Promotion EnquiryHandling

On-Boarding Administration Closing

Promotion EnquiryHandling

On-Boarding Administration Closing

Promotion EnquiryHandling

On-Boarding Administration Closing

Page 18: Alfresco Day BeNelux: The success of Alfresco

Make Information AvailableAccess, use and share with ease, deliver content with the taskPut It In ContextRich attributes enable content to find users, not the other way around

Evolve ItEasily adapt to meet changing business needs

Integrate It Connect processes and content to the applications used everyday

4

3

2

1Ways to Advance Digital Flow

Page 19: Alfresco Day BeNelux: The success of Alfresco

200

30,0002,000,000

Why AlfrescoOpen

PARTNERS

DEVELOPER COMMUNITY

COMMUNITY DOWNLOADS

Page 20: Alfresco Day BeNelux: The success of Alfresco

90%

93%

Why AlfrescoLoved

CUSTOMER RENEWAL

CUSTOMER SUPPORT SATISFACTION

OUTSTANDING CUSTOMER SERVICEOmega NorthFace Award

Page 21: Alfresco Day BeNelux: The success of Alfresco

2,000

11,000,0007,000,000,000

Why AlfrescoTrusted

INDUSTRY LEADING COMPANIES

USERS

DOCUMENTS

Page 22: Alfresco Day BeNelux: The success of Alfresco

Alfresco European CustomersGovernment

Finance

Manufacturing

Transportation & Utilities

Healthcare Commercial

Page 23: Alfresco Day BeNelux: The success of Alfresco

• What is your company’s strategy for becoming a digital business?

• Does your technology strategy support your business strategy?

• Where can you make improvements to customer experience

or operating efficiency?

Alfresco and our partners have helped many of the worlds leading organisations accelerate their path to digital flow, how

can we help you?

Final Thoughts

Page 24: Alfresco Day BeNelux: The success of Alfresco

Thank youJohn Pomeroy – VP EMEA, [email protected] - johnrpom


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