ALL COVEREDHOSTED PBXFEATURES

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Managed Voice Hosted PBX Products Business Line Basic Seat Premium Seat Add-ons

Unlimited Domestic Long Distance + Canada P P P

Voicemail P P

Alternate Numbers P

Anonymous Call Rejection P

Authentication P P P

Auto Attendant (more than 1) P

Automatic Callback P

Automatic Hold/Retrieve P

Barge-in Exempt P P P

Basic Call Logs P P P

BroadWorks Anywhere P

Busy Lamp Field P

Call Center - Basic P

Call Center - Standard P

Call Center - Premium P

Call Center - Agent GUI P

Call Center - Supervisor GUI P

Call Center Monitoring P

Call Forwarding Always P P P

Call Forwarding Always Secondary P P P

Call Forwarding Busy P P P

Call Forwarding No Answer P P P

Call Forwarding Not Reachable P P P

Call Forwarding Selective P

Call Notify P

Call Recording P

Call Recording with AI P

Call Return P P P

Call Transfer P P P

Call Waiting P P P

Calling Line ID Delivery Blocking P P P

Calling Name Delivery P P P

Calling Number Delivery P P P

Calling Party Category P P P

Charge Number P P P

Connected Line Identifi cation Presentation P P P

Connected Line Identifi cation Restriction P P P

Custom Ringback User P

Custom Ringback User - Call Waiting P

Custom Ringback User - Video P

Customer Originated Trace P P P

Directed Call Pickup P

Directed Call Pickup with Barge-in P

Diversion Inhibitor P

Do Not Disturb P

Domestic DID Number Hosting (more than 5) P

Domestic Toll Free Number Hosting P

Executive P

Executive-Assistant P

External Calling Line ID Delivery P P P

Fax Messaging P P

Flash Call Hold P P P

Flexible Seating Guest P

Group Night Forwarding P

Hoteling Guest P

Hoteling Host P

In-Call Service Activation P

Integrated IM&P P

Intercept User P P P

Internal Calling Line ID Delivery P P P

IP Fax2Mail – Basic P

IP Fax2Mail – Encrypted P

IP Fax2Mail – Premium P

IP Fax2Mail – Premium Plus P

Last Number Redial P P P

Multiple Call Arrangement P

Music On Hold User P

Personal Assistant P

Physical Location P P P

Polycom Phone Services P P P

Pre-alerting Announcement P

Priority Alert P

Privacy P P P

Push to Talk P

Receptionist Console P

Remote Offi ce P

Selective Call Acceptance P

Selective Call Rejection P

Sequential Ring P

Shared Call Appearance 10 P

Silent Alerting P

Simultaneous Ring Personal P

Six-Way Call P

Speed Dial 100 P

Stand-Alone Voicemail P

Three-Way Call P P

Two-Stage Dialing P

Virtual On-Net Enterprise Extensions P

Voice Messaging User P P

Voice Messaging User - Video P P

UC-One Business Basic Seat Premium Seat

Unlimited Domestic Long Distance + Canada P P P

Voicemail P P

Alternate Numbers P

Anonymous Call Rejection P

Authentication P P P

Auto Attendant (more than 1)

Automatic Callback P

Automatic Hold/Retrieve P

Barge-in Exempt P P P

FEATURE DESCRIPTIONSNot all features are listed.

Feature Description

Alternate Numbers Allows a user to have alternate phone numbers and extensions.

Anonymous Call Rejection Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).

Authentication Allows a user to authenticate an IP phone to make calls.

Automatic Callback Allows a user to be notifi ed when a busy line within their group becomes available.

Automatic Hold/Retrieve Causes an incoming call to be automatically put on hold, or causes a held call to be automatically retrieved.

Barge-in Exempt Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.

Basic Call Logs Allows a user to see the most recently received, missed, or placed calls.

BroadWorks AnywhereExtends your services so you can make and receive calls from any specifi ed fi xed phone, mobile phone or soft client just as if it were your primary device.

Receptionist ConsoleAn advanced Attendant Console designed to meet the specifi c needs of an operator including advanced call control, contact directories and phone status.

Feature Description

Busy Lamp Field Allows a user to monitor the phone status of a list of users via an attendant console phone.

Call Center - Basic Call Center - Basic allows the user to be an agent in basic call centers.

Call Center Monitoring Call Center Monitoring allows a supervisor to listen into calls being handled by their agents.

Call Center - Premium Call Center - Premium allows the user to be an agent in any call center type.

Call Center - Standard Call Center - Standard allows the user to be an agent in standard and basic call centers.

Call Forwarding Always Allows a user to forward all calls to a specifi ed phone number.

Call Forwarding Busy Allows a user to forward calls to another phone number when the user's phone is busy.

Call Forwarding No Answer Allows a user to forward calls to another phone number when the user's phone goes unanswered.

Call Forwarding Not Reachable

Allows a user to forward calls to another phone number when the user's phone is unreachable.

Call Forwarding Selective Allows a user to forward calls from selected callers to another phone number.

Call Notify Allows e-mail notifi cations of calls made to the user's phone number.

Call Recording Allows a user to record ingoing or outgoing calls.

Call Return Allows a user to return a call to the last party who called.

Call Transfer Allows a user to transfer call to another phone.

Call Waiting Allows a user to receive an additional call while already in a call.

Calling Line ID Delivery Blocking

Allows a user to restrict the public from seeing the user's phone number when making a call.

Calling Name Delivery Allows the calling name to be displayed for external and internal calls.

Calling Number Delivery Allows the calling number to be displayed for external and internal calls.

Calling Party Category Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.

Charge Number Allows a charge number to be included in user's origination call.

Connected Line Identifi ca-tion Presentation

Provides the calling party with the ability to be presented with the identity of the connected party, which may or may not be the dialed party.

Connected Line Identifi ca-tion Restriction

Allows a user to restrict their connected identity when receiving a call.

Custom Ringback User Allows a user to confi gure the ringback played to his callers, based on their phone number, and the time of day.

Custom Ringback User - Call Waiting

Allows a user to confi gure different ringback media played for Call Waiting calls.

Custom Ringback User - Video

Adds video support for Custom Ringback User.

Customer Originated Trace Allows a user to originate a trace on the last call received.

Directed Call Pickup Allows user to pick up a call to another group member using a feature access code followed by the extension.

Directed Call Pickup with Barge-in

Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.

Diversion Inhibitor Allows a user to inhibit the terminating party's redirection services.

Feature Description

Do Not Disturb Allows a user to restrict all incoming phone calls.

ExecutiveAllows a user to defi ne an assistant pool to answer calls for the user. The executive can also defi ne the call fi ltering, screening and altering settings.

Executive-AssistantAllows assistant to Opt-in to an Executive’s Assistant pool if enabled. It also provides the assistants the ability to provision the executive’s call fi ltering, screening and alerting setting on behalf of the executive.

External Calling Line ID Delivery

Allows caller ID display for calls external to a group or enterprise.

Fax Messaging Allows fax reception with delivery to an e-mail address.

Flash Call Hold Allows a user to use a fl ash service for Call Hold.

Group Night ForwardingAllows redirecting calls placed to a user to a specifi ed phone number or SIP-URI. The redirection can be confi g-ured manually by the administrator or automatically by a programmed business and holiday hours schedule.

Hoteling GuestAllows a user to associate their service profi le with a host user and use the host user’s device as their primary device.

Hoteling HostDesignate a user as a host which allows another user with the hoteling guest service to use the host’s device with the guest’s service profi le.

In-Call Service Activation Allows BroadWorks users hosted on a TDM system to activate mid-call services.

Integrated IM&PAllows the activation of the Integrated IM&P service hosted on the Messaging server. This enables fl ow-through provisioning into the Messsaging server.

Intercept UserAllows a group administrator to graciously take users out of service by providing callers with informative announcements and options.

Internal Calling Line ID Delivery

Allows caller ID display for calls within a group or enterprise.

Last Number Redial Allows a user to access and dial the last dialed number using a feature access code.

Multiple Call Arrangement Allows a shared call appearance user to have multiple locations in use simultaneously.

Music On Hold User Allows a user to confi gure his own Music On Hold media.

Physical LocationAllows proper support of emergency calling in countries and regions where the location of a user cannot be derived from a user’s phone number.

Polycom Phone Services Integrate BroadWorks services with the Polycom family phone services.

Pre-alerting Announcement

Allows a user to confi gure an announcement to be played to callers before ringing the phone, based on their phone number and time of day.

Priority Alert Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.

Privacy Allows users to set their visibily within an Enterprise or Group

Push to Talk Allows a user to make and selectively receive Push to Talk calls.

Remote Offi ce Allows a user to assign a phone number at a remote site to be the user’s current phone number.

Selective Call Acceptance Allows a user to accept phone calls from selected callers.

Selective Call Rejection Allows a user to reject phone calls from selected callers.

Sequential RingAllows a user to confi gure a list of phone numbers to ring sequentially when the incoming call matches the specifi ed criteria.

Shared Call Appearance 10 Allows a user to have up to 10 additional location assignments.

Feature Description

Simultaneous Ring Personal

Allows a user to confi gure secondary phone numbers to ring simultaneously when the user’s primary phone number rings.

Six-Way Call Allows a user to use Six-Way Call conferencing.

Speed Dial 100 Allows a user to program up to 100 speed-calling codes.

Three-Way Call Allows a user to use Three-Way Call conferencing.

Two-Stage Dialing Allows a user access to BroadWorks originating services from their mobile phone.

Virtual On-Net Enterprise Extensions

Allows a user to dial off-network numbers via Extension.

Voice Messaging User When a user receives a voice mail, an e-mail with the voice mail attachment is also sent to the user.

Voice Messaging User - Video

Adds video support for Voice Messaging User.

UC-ONE FEATURES

Feature Description

Do Not Disturb Need to focus on an urgent project? Put yourself in do not disturb mode, and let your calls roll to VoiceMail.

File Sharing It’s super easy and secure to share fi les of any type. Simply drag your fi le or click on the paperclip icon.

HD Video and Voice Calling Highest quality voice and video helps make both one-on-ones and group conferences much more productive.

Instant Messaging Can’t talk? Simply send a quick message and stay connected to your teams regardless of where you are.

Mobile & Desktop App Away from your desk phone? Access the power and productivity of UC-One on the device of your choice.

Screen Sharing You’re one click away from sharing your desktop, no need to launch a separate web conferencing app.

Set Call Forwarding Can’t accept calls right now? You decide when and where your calls should forward someplace else.

View Your Call and Message History

Missed a call? No worries, UC-One keeps all your call and message history right at your fi ngertips.

Virtual Meeting RoomUC-One My Room is your virtual meeting space where you and your team can meet at any time for a productive collaboration session.