Tennessee MGMA 2018 Spring ConferenceApril 11-13, 2018Park Vista Hotel, Gatlinburg

Anchor p! All Healthcare Professionals on Deck

TENNESSEE

Tennessee MGMA 2018 Spring ConferenceANCHOR UP! All Healthcare Professionals on Deck

April 11-13, 2018 • The Park Vista Hotel, Gatlinburg, TNCONFERENCE AGENDA

Wednesday, April 11TH

7:15-8:15am LocalChapterOfficersBreakfastandRoundTableDiscussion8:00-5:00pm RegistrationDeskOpen8:30-11:30am Preconference Workshops (Pre-registration and Fee Required):

• Developing Professional Competence – Thomas H. Stearns and Kimberly K. Estep • Impact MACRA: Essential Strategies in Economic Reform – Adele Allison

8:30-12:00pm Hospital Owned Physician Practice Executives (HOPPET) [Session open to all Administrators of system- owned practices – no Affiliate members please] The Forces of Healthcare Impacting Medical Groups – Eric Passon and James Porter

12:00-7:00pm ExhibitHallOpenforAttendees12:00-1:00pm NetworkingLunch1:00-2:45pm General Session: No More Team Drama – How Leaders Cultivate Real Teamwork – Joe Mull2:45-3:30pm NetworkingBreakwithExhibitors3:30-5:00pm General Session: Implement the Correct Technology to Help Scale and Secure Your Medical Practice –

Blake Schwank5:00-6:00pm OpeningNightReception

Thursday, April 12th

7:30-8:30am BreakfastwithExhibitors8:30-9:45am General Session: Washington Update – Drew Voytal, MPA10:00-11:00am Breakout Sessions

• Your Data is Your Voice: Scribing for Clinical Documentation Improvement – Adele Allison • Avoiding a Mutiny: Hire, Retain & Motivate Good Employees – Stephen A. Dickens

• Just What the Doctor Ordered: 13 Ways to Give Your Marketing New Life – Ronelle Sellers • HOPPET: Employers Perspective – Eric Passon and James Porter

11:00-11:30am ExhibitorNetworkingBreak11:30-12:30pm Breakout Sessions

• Facing the Leviathan: Practical Tips for Today’s Enhanced Regulatory Environment – Panelist: Patti Cotten and Daniel Swanson; Moderator – Ian Hennessey

• All Hands on Deck: Navigating Your Way Through the Sea of MACRA Requirements – Jackie Boswell • Financial Storytelling – Kenneth T. Hertz • HOPPET: Payers Perspective – Eric Passon and James Porter

12:30-1:30pm LunchwithExhibitors1:30-2:00pm TennesseeMGMAUpdateandAwards2:00-3:00pm Breakout Sessions

• Navigating the Voyage of Patient Access and Charging for Medical Records – Loretta Duncan • Budget for Success – Kenneth T. Hertz • Cruising Through Key Legal Compliance Issues in Telemedicine – Calvin Marshall, Jr. • HOPPET: Private Equity Perspective – Eric Passon and James Porter

3:00-3:45pm DessertBreakwithExhibitors3:45-5:15pm General Session: Navigating Emotions through the Seas of Life – Lisa Nuckolls 6:00-9:30pm Reception,DinnerandCasinoNight

Friday, April 13th

8:30-9:30am BreakfastwithExhibitors9:30-11:00am General Session: Servant Leadership – Serving as a Leader – Marshall Wilkins11:00am ClosingRemarksandPrizeDrawings

No More Team Drama – How Leaders Cultivate Real Teamwork – Joe MullFostering group cohesionand teamspirit is oneofthetoughestjobsaleaderhas.Inthehigh-con-tact,compassion-demandingworldofhealthcare,grumbling, discord, infighting, back-biting, gos-sip,andconflictcanderaileventhemosttalent-

ed team. This funny, engrossing presentation goeswell beyond theconceptof“teambuilding”andteachesleadershowtoinfluencetheinterpersonaldynamicsofhealthcareteamssotheyconsistentlyworkhard,getalong,andwowpatients.

Implement the Correct Technology to Help Scale and Secure Your Medical Practice – Blake Schwank Findingtherightsupportforyourpractice’stech-nologyshouldbeaboutmorethanjustkeepingyourinfrastructurerunning.ITisanintegralpartofyourday-to-dayoperations,andifyou’renotleveragingittohelpgrowyourpracticeand

improvethewayyouprovidepatientcare,you’remissingoutonahugeadvantage.Inadditiontousingtechnologytoscaleandprovideefficiencies,wewillcovercriticalsecurityrequirements.

Local Chapter Officers Breakfast and Roundtable DiscussionThispre-conferencemeetingisforLocalChapterofficers.Joinusandgaintheresourcesyouneedtogrowyourmembership,securesponsorsand provide educational programs that will increase your meetingattendance.Bringyourideastosharewithotherlocalchapterleaders.

Workshop: Developing Professional Competence – Thomas H. Stearns, FACMPE and Kimberly K. Estep, PhDJoinusforthistwo-partprofessionaldevelopmentworkshop.TomwillleadPartIwithapresentationthatdiscussestheprofessionofmedicalpracticemanagementusingtheBodyofKnowledgeoftheAmericanCollegeofMedicalPracticeExecutivesas a framework. Included will be discussionsof what constitutes a profession, definingcompetencies, characteristics of a good leader,toolsforgrowth,andprofessionalresponsibility.Itisvitallyimportantthatweasmanagersregularlypausetoevaluateourselvessothatwecanbest

performourjobsandthispresentationwillhelpfocusthatthinking.During Part II we will teach presentation skills and how to build aprofessionalresume.WewillalsoannounceanewdiscountprogrambeingofferedtoTMGMAmembersbyWesternGovernorsUniversity.Additional fee of $49 to attend workshop. Seating is limited and pre-registration is required.

Workshop: Impact MACRA: Essential Strategies in Economic Reform – Adele AllisonMACRA and federal policy has fast-tracked theshift of healthcare payment from volume- tovalue-based reimbursement. Join us for a pre-conferenceeventexploringthewatersofpaymenttransformationthroughtheuseofdata,including

essentialstrategiesandtechnologiesthatwill leadtosuccessunderpopulation-based payment archetypes associated with advancedalternativepaymentmodels(A-APMs)andthemerit-basedincentivepaymentsystem(MIPS)setforthunderMACRA.

Thistrainingwillhave3parts:

Part I: Tactical Value-Based Payment Considerations.MACRAhasbeenparticularlyprescriptive in itsdesignofvalue-basedpayment (VBP).In earlyNovember, providers received the interimfinal rule for the

MACRAQualityPaymentProgram(QPP)2018performanceyear.PartIwillofferfoundationalinsightintothemovingpiecesofvalue-basedpaymentanddesignindustrywideforfederalandnon-federalpayers.This sessionwillhelpoperational staffandproviders think tacticallyaboutthechangingparadigmtohelpwithstrategyactualizationbasedonculturalandtechnicalinfrastructure.

Part II: Activity.Valueisdefinedasafunctionofqualityandefficiency.Workinginsmallgroups,attendeeswillundergoanexercisetoexplorethedynamicsofthevalueformula.Thissessionwillengageparticipantsininteractivewaystopromotepeernetworkingandproblem-solvingskillsassociatedwithmeasuredperformance.

Part III: Developing Payment Reform Strategies.Thefinalsessioninthiscompanionseries,PartIIIwillchallengeleadershiptoexaminetheoverarchingintentofMACRAandeconomicreforms.Togetherwewillexplorepaymenttransformationthroughtheuseofdata. With theproperinfrastructureandknowledge,providersandtheircommunitiescan create tremendous value and become strong contenders tosucceedunderemergingrisk-basedcontracts.LearnthefundamentalsofhealthITassociatedwithAPMrisk-bearingarrangementsandMIPS.This session will provide insight into growing trends, opportunitiesandadministrativechallengestohelpwithstrategicdecision-makingrelatedtocaredeliveryandpayment.

Additional fee of $49 to attend workshop. Seating is limited and pre-registration is required.

HOPPET Keynote Presentation: The Forces of Healthcare Impacting Medical Groups – Eric Passon and James PorterAncore Health will provide an overview of thehealthcare market segments and explore whatthis means for medical groups into the future.Wewillhaveaninteractivesessiononthecurrenttrends relating to Washington, DC, employers,providers,payers,privateequity,andconsumers.Session open to all Administrators of system-owned practices – no Affiliate members please.

PRE-CONFERENCE SESSION DESCRIPTIONS

GENERAL SESSION DESCRIPTIONS

The Utilization of Medical Scribes in Your Practice: Codifying the Patient Visit – Adele AllisonIndustrywide healthcare reforms are seeking tochange care delivery and payment through theuse of data. Moreover, traditional methods ofreimbursement are being abandoned. Recentlegislativeandpolicy-makinghasfast-trackedthe

shiftofhealthcarepaymenttomeasurablevalueandqualityoutcomes.Nowmorethanever,thedatayouproducewilldriveyoureconomicfuture.Thissessionwillexplorefivebestpracticestochartastrategicpath through data-driven clinical documentation improvement,culturalchangesandtechnologiesinanewhealthcarelandscape.

Avoiding a Mutiny: Hire, Retain & Motivate Good Employees

– Stephen A. Dickens, JD, FACMPEThis session will address the best interviewquestions for new hires, the factors that driveaway good employees and the single mostimportantelementtoretaininggoodemployees.Communicatingwith different personality styles

andgenerationswillalsobecovered.• Identifythefactorsthatfrustrateanddriveawaygoodemployees• Definestepstoretainandmotivateemployees• Articulatetheculturalvaluesimportanttoemployees• Categorizecoworkerpersonalityandgenerationaldifferencesandhowtoworkwitheach

Just What the Doctor Ordered: 13 Ways to Give Your Marketing New Life– Ronelle Sellers Tostayaheadofthecompetition,haveaconsistentflowofnewpatients,andretainthepatientsyouhave, you must integrate marketing into yourpractice.Agood,integratedandbalancedstrategyof education and promotion allows your target

audiencetofindwhattheyneed,tomakeaninformeddecision,anddiscovernewinformation.• Learntheadvantagesanddisadvantagesoftraditionalvsdigitalmarketing

• Improveyourmarketingmessagewithpatientpersonas• Stepstomakeyourwebsitestandout• Discovertheimportanceoforiginalcontentandcustomphotography

•Measuringpatientsatisfaction• Howtobuildanonlineaudience• Gobehindthescenesofsuccessfulmarketingandmessagingcampaigns

HOPPET: Employers Perspective– Eric Passon and James Porter Whatemployerswantfromthehealthcaredeliverysystemnowandintothefuture. Session is open to all registered attendees.

GENERAL SESSION DESCRIPTIONS (continued)Washington Update – Drew Voytal, MPAThis update will provide timely information onthe status of pertinent healthcare issues underconsiderationbyCongressandfederalregulatoryagencies. Attendees will learn about recentlegislativeandregulatorydevelopmentsaffectingmedical groups, gain a deeperunderstandingof

thesechangesandtheirimpactontheday-to-dayactivitiesofmedicalgrouppractices,andbedirectedtoclarifyingresources.Specifictopicsinclude2018implementationdetailsfortheMedicareQualityPaymentProgram,aswellaspaymentpolicychangesfinalizedunderthe2018MedicarePhysicianFeeSchedule,amongahostofothertimelyissues.

LearningObjectives:•Learnaboutneworpendingfederalpolicychanges•Understandhowlegislativeandregulatoryinitiativesaffectyourdailywork

•Identifyresourcesavailabletoassistyou

Navigating Emotions through the Seas of Life – Lisa Nuckolls Everythingwedoatsomepointspawnsfromanemotionaldecision,reaction,ordesiredoutcome.Leaders/managers who embrace this canimprove the relationshipswith their co-workers,

supervisors, other business partners and patients. This session isvaluabletoanybodywhointeractswithothers.Cruisescanconfineustotightquartersthatcanreallypushourbuttons…Beingemotionallyintelligentcanhelpusnavigatetheroughseasofpersonalityconflictanddecisionmaking.

Takeawaysfromthispresentationare:• Identifyingone’sownpersonalitytypeandknowingthegoodandthebad

• Understandinghowyourtypeinteractswithothertypes(Don’trocktheboat!)

• Howmanagingone’semotions(Beingemotionallyintelligent)canhelp(orhinder)achievinggoalsandbetterinterpersonalrelationships.

Servant Leadership – Serving as a Leader– Marshall WilkinsJoinMarshallashepresentsChick-fil-A’s ‘secret’to creating ‘Raving Fans’. Learn why Chick-fil-ATeammembersWANTtoserveyou.

BREAKOUT SESSION DESCRIPTIONS

Facing the Leviathan: Practical Tips for Today’s Enhanced Regulatory Environment – Panelist: Patti Cotten and Daniel Swanson; Moderator – Ian HennesseyThebiggestexternalthreattoyourpracticeisnotaplaintiff’slawyer–it’sthegovernment.Enforcementactions against healthcare providers are anincreasingsourceofrevenueforgovernmentatalllevels. More than ever before, the consequencesof regulatory violations – even ones with no badintentions–canbefinanciallydebilitating.Whatcanbedonetoguardyourpracticeinthisenvironment?

In this interactive session, attendees will learnpracticaltipsfromexperiencedhealthlawattorneysto avoid falling into regulatory non-complianceon matters such as incident-to billing, Stark Law,Anti-Kickback Statute, and HIPAA, aswell as howbest to handle situations involving governmentinvestigationsandregulatoryenforcementactions.As a part of the presentation, attendees will beprovidedwith self-assessment tools regarding theregulatorycomplianceoftheirpractices.Attheendofthissession,attendeeswillnotonlyhaveabetterunderstanding of today’s regulatory “Leviathan,”

butalsopracticalwaystoaddressthethreatsfacingtheirpractices.

All Hands on Deck: Navigating Your Way Through the Sea of MACRA Requirements – Jackie Boswell, MBA, FACMPEAll Hands on Deck! Many physicians, practicemanagers, as well as clinical and billing staff, feel“lostatsea”whenitcomestoMACRA,theMedicareAccess and CHIP Reauthorization Act of 2015.MACRAisalawthatreformstheMedicarepayment

systemforphysicians.MACRAshiftsMedicaretoavaluebasedsystem,tying your Medicare payments to cost and quality performance. ThispresentationwilloffersuggestionsforimplementingtheQualityPaymentPrograminyourpracticeandaddingsomecalmtoyourseas.• DefineanddescribeMACRA’sQualityPaymentPrograms:MIPSandAPMs• OfferguidanceinassessingthecurrentreadinessofyourorganizationtocomplywithMIPSreportingrequirementsin2018

• ProvideresourcestoassistinimplementationoftheMIPSprogram

Financial Storytelling – Kenneth T. Hertz, FACMPEEvery month you get financial reports. Profit andLoss statements. Balance Sheet. Productivity.Accounts Receivable. And on and on. And inaddition to all that information, you have severalaudiences who will receive that information. Thephysician owners. The physicians as employees.

The leadershipteam.Howdoyoupresentthat informationnow?Openthe firehose? In this session we’ll discuss the differing needs of eachaudienceaswellasbestpracticesinpresentingdata,andhowtoturnitintouseful,actionableinformation.We’lldiscusshowtouseretrospectiveinformationforprospectiveplanningandmanagement.What’sthebestformatfortheinformation?Howmuchistoomuch?Whatthetimingofpresentinginformation?Afterthissession,you’llbeanexpertstoryteller.You’llbeabletoconvertthedatayoureceivetoinformation,andinfact,ameaningful,actionablestorytoassistinthemanagementofyourpractice.

HOPPET: Payers Perspective – Eric Passon and James PorterWhatpayerswantfromthehealthcaredeliverysystemnowandintothefutureandhowtheyareevolvingtheirbusinessmodel.Session is open to all registered attendees.

Navigating the Voyage of Patient Access and Charging for Medical Records – Loretta Duncan, MS, FACMPEThis presentation will provide an explanation ofguidance issued by HHS addressing patient accesstomedical records andwhat covered entitiesmaycharge for copies.The informationprovided in theguidance is drastically different from how many

practicescurrentlyhandlethesetypesofrequests.

Attendeeswill:• Learnhowpatientscanrequestaccess(email,fax,CD/USB)• Understandhowmuchhealthcareprovidersareallowedtochargeforcopiesandhowtocalculatecharges

• LearnwhattodowhenapatientwantstheirPHIsenttoathird-party• Understandwhatcanhappenifapatientcomplainsaboutalackofaccess

Budget for Success – Kenneth T. Hertz, FACMPETobehonest,thisisalittlemoredifficultthandressforsuccess,butthefactisthere’sarightwayandwrongwaytobudget.Andmoreimportantly,thereare importantreasonstohaveabudgetforyourpractice.Fact is,manypracticesdonothaveabudget,neverhadabudget,anddon’tseetheneedforone.Inthissessionwe’lldiscusstheimportanceofabudget.How it impactsyourpractice today,and in the future.We’ll investigatewhereabudgetcomesfrom,andwe’lllearnhowtoapproachthebudget-ingprocess,andhowtoscaleittoyourpractice,nomatterthesize.Onceyou’vedevelopedthebudget,whathappensnext?We’lldiscussthataswell.Who’sresponsibleformeetingthebudget?Howdoweholdpeopleaccountable?Andwhatarethebenefitsofdoingso?Budgeting.It’sdiffi-cult,butitdoesn’thavetobeasdifficultaswemakeit.

Cruising Through Key Legal Compliance Issues in Telemedicine – Calvin B. Marshall, Jr. Telemedicineisanincreasinglyimportantpartofthehealthcare landscape. It impactsmanyspecialtiesandcanproveuseful ineffectivelyservingpatientsandmaintainingcompetitivenessinthehealthcaremarket. However, telemedicine also poses many

unique legal compliance issues, and the laws in this area are rapidlychanging. In thissession,which isdesignedforattendees interested ingaining an understanding of these compliance issues Cal will providean overview of key legal considerations when providing telemedicineservices.TheprimaryfocuswillbeonTennesseeandfederallaw.Subtopicstobediscussedinclude:licensure,theprovider-patientrelationship,useoftelepresenters,E-prescribingandmore.

HOPPET: Private Equity Perspective– Eric Passon and James PorterWhyprivateequityisemergingasacompetitiveandcollaborativeforceinnewmodelsofhealthcaredeliverypertainingtophysiciangroupsandotherproductsandservices.Session is open to all registered attendees.

BREAKOUT SESSION DESCRIPTIONS (continued)

SPEAKER BIOSAsthedirectorofproviderinnovationstrategies,Adele Allison monitorshealthcare reform for DST System’s health solutions division. Havingservedastheco-chairoftheONCBeacon-EHRVendorAffinityGroupanda current co-chair for HHS’Workgroup for Electronic Data Interchange(WEDI)PaymentModelsWorkgroup,Allisonhasover25yearsofhealthcareexperience.Apublishedauthor,AllisonisamemberoftheUniversityofAlabamaatBirmingham’sadvisoryboardoncurriculumdevelopmentandservesonUAB’sHITECHCommitteeforhealthITcurriculumdevelopment;and,isamemberoftheboardofdirectorsforAlabamaHIMSS.

Jackie Boswell is anAssistantVicePresidentwith theMedical PracticeServicesDepartmentatSVMIC. Herbackgroundincludesover25yearsas a medical management executive including hospital and physicianpracticeadministration. SheobtainedaBachelor’sdegreeinComputerInformationSystemsfromMurrayStateUniversityandaMastersDegreeinBusinessAdministration fromBelmontUniversity. She isaFellow intheAmericanCollegeofMedicalPracticeExecutivesandhas servedasFinance Chair for MGMA’s Financial Management Society and ACMPEForumRepresentativefortheTennesseeMGMA.JackieisamemberoftheBoardofDirectorsandFinanceCommitteeatThreeRiversHospitalinWaverly, Tennessee. She also serveson theUnitedWayAllocationsCommitteeinHumphreysCounty.

Patti T. Cotten Forover30years,Ms.Cotten’spracticehasconcentratedinhealthcarelaw,withaspecialfocusonregulatoryissues.Sheisapartnerat London Amburn and co-chairs the firm’s Healthcare Compliance,Regulatory Matters, HIPAA, Peer Review, and Managed Care practicegroup.Ms. Cotten is amember of the Tennessee Bar Association, theKnoxvilleBarAssociation,andtheAmericanHealthLawyersAssociation.Shehasbeenawardedtheveryhighestdistinction(A.V.) inMartindale-Hubbell’s legal ratings. A native of Knoxville, Tennessee, Ms. CottengraduatedfromtheUniversityofTennesseewithaBachelorofScienceinCommunicationsin1982andreceivedherlawdegreefromtheUniversityofTennesseeCollegeofLawin1986.

Stephen A. Dickens isanattorneywithSVMICwhereheistheAssistantVice President ofMedical Practice Services. He is a published authorandfrequentspeakeratstateandnationalconferencesonthetopicsofoperations,strategicplanning,leadership,patientexperienceandhumanresources.Mr.Dickenshasspentthelast23yearsworkingwithphysiciansinvariousrolesincluding15yearsinmedicalpractice,hospitalandhomecareexecutivepositionsbeforejoiningSVMICin2008.HeisaPastChairoftheMedicalGroupManagementAssociationhavingservedasthefirstsolochairofMGMA-ACMPE.HeisaPastPresidentoftheMGMAFinancialManagementSociety, TennesseeMGMAandTennesseeAssociation forHome Care. He is a Board CertifiedMedical Practice Executive and aFellowintheAmericanCollegeofMedicalPracticeExecutives.Inaddition,hehaspreviouslyearnedFellowshipintheAmericanCollegeofHealthcareExecutivesandcertificationasaHomeandHospiceCareExecutivebytheNationalAssociationforHomeCare.

Loretta Duncan isaSeniorMedicalPracticeConsultantwiththeMedicalPracticeServicesdepartmentofSVMIC.Priorto joiningSVMIC in2008,shewastheDirectorofPracticeManagementfortheArkansasMedicalSociety.Lorettahasover20years’experienceinhealthcare,andcurrentlyspecializesinHIPAAcompliance.ShehasaMaster’sofScienceinHealthLawandPolicyandisaboard-certifiedFellowintheAmericanCollegeofMedicalPracticeExecutives.

Dr. Kimberly K. Estep is the chancellor of WGU Tennessee. In herfive-year tenure at the helm of the online university, which is part ofGovernorHaslam’sDrive to55 initiative,Dr. Estephasworked togrowWGU Tennessee’s enrollment to more than 4,00 students, with more

than2,600alumni throughout thestate.Dr.Estepbringsmorethan25yearsofexperienceinhighereducationtoherroleasWGUTennessee’sfirstchancellor.Mostrecently,sheservedasvicepresidentforacademicaffairsandstudentservicesatNashvilleStateCommunityCollege.ShehasheldleadershiprolesatotherinstitutionsincludingTusculumCollegeinGreeneville,Tennessee,ThomasUniversity inThomasville,Georgia,andFriends University inWichita, Kansas. She holds a doctorate in historyfromAuburnUniversityandamaster’sdegree inadulteducation fromtheUniversityofGeorgia.

Ian P. Hennessey Mr.Hennessey’spracticeisconcentratedonhealthcarematters, with a focus on mergers and acquisitions, corporate law,regulatory issues, andemployment law, aswell asmedicalmalpracticeand long-term care defense. He currently serves in leadership for theTennesseeBarAssociationHealthLawSection.Mr.Hennesseyisanativeof Cincinnati, Ohio. He graduated from Vanderbilt University with abachelor’sdegreein2004andreceivedhislawdegreefromtheUniversityofTennesseeCollegeofLawin2007.HeisamemberoftheTennesseeBarAssociationandtheKnoxvilleBarAssociation,HamiltonBurnettAmericanInnsofCourt.

Kenneth T. Hertz hasmore than25yearsofexecutiveandsenior levelmanagement experience in the healthcare field, with an additional 20years in executive levelmanagementwork in the not-for-profit sector.Hehasledbothsmallandlargepractices,singleandmulti-specialty,andphysicianandcorporateowned.Hehasalsohadresponsibilityforpracticevaluations,acquisitionandmergers.AsaprincipalwithMGMA,Kenhasoverseen the merger of 4 groups of practices, resulting in improvedmarket share, negotiating strength, and operational improvement.Mr.HertzholdsaBAinBusinessAdministrationfromtheStateUniversityofNewYork at Fredonia.He is aCertifiedMedical PracticeExecutiveandFellowintheAmericanCollegeofMedicalPracticeExecutives.

Calvin B. Marshall, Jr. is an attorney in the Health Care and BusinessPractice Groups at Chambliss, Bahner & Stophel, P.C. He works withclients,includingmanyTMGMAmembers,onavarietyofhealthcareandbusinessmatters,includingmedicalpracticecontractingandcomplianceissues, HIPAA/HITECH compliance, data breach response, telemedicineissues, fraudandabuse law,Medicareenrollmentandpayment issues,andcompliancewithstatelawsandregulations.Priortopracticinglaw,CalservedasanaidetoseveralmembersoftheU.S.HouseofRepresentatives,workingonhealthcarepolicyandgovernmentoversightmatters,amongothers. Calwritesandspeaksonhealthcare legal issuesandserves inmultiple leadership roleswithin the American Bar Association’s HealthLawSection.

Joe Mull works with healthcare organizations that want their practiceleaders to engage, inspire, and succeed. Prior to launching his ownfirm, Joe was head of Learning & Development for Physician Servicesat University of PittsburghMedical Centerwhere hemanaged trainingforoneofthelargestphysiciangroupsintheUnitedStates–morethan9,000employeesatover500locations.Inrecentyears,Joehasbecomea staunch advocate for PracticeManagers, a groupof professionals hesays“arethekeytoanengagedhealthcareworkforce,buttoooftenareinvisiblewhen itcomestogettingthetrainingandsupport theyneed.”EveryweekJoereceivescallsoremailsfromPracticeManagerslookingforadvice,counsel,orsupport,returningthemall.Apublishedauthor,Joe’s2014book,Cure for the Common Leader: What Physicians & Managers Must Do to Engage & Inspire Healthcare Teams,hasbeencalled“oneofthemostpracticalhealthcareleadershipbooksyou’lleverread.”JoeholdsaMaster’sdegreefromOhioUniversity, isacertifiedMBTIpractitioner,andisaProfessionalMemberoftheNationalSpeakersAssociation.

Eric Passon serves as the Chief Executive Officer at Ancore Health.AncoreHealthprovidesacustomizedfinanceanddatainsightconsultingexperience tohealthcarevendorsandproviders.Erichasover15yearsof healthcare advisory experience in financial operations,mergers andacquisitions,technologyinnovationandtraditionalconsultingservicesinbothstartupandpublicly tradedenvironments.Prior toAncoreHealth,EricservedasExecutiveVicePresidentatTheAdvisoryBoardCompanyconsulting and management division serving as a thought partner fornotforprofit,forprofitandacademicmedicalcenters.EricisagraduateoftheUniversityofCentralFloridawithabachelorofsciencedegreeinAccountingandanMBAfromtheUniversityofTennessee,Martin.

Lisa NuckollsisaUSArmyveteranandhasbeenanursefor23years.Shehasheldthepositionsofstaffnurse,chargenurse,nursemanager,facilityadministrator, group facility administrator, clinical services specialist,corporate nurse consultant, director of clinical services, quality focuscoordinator, and is currently the Dialysis Care Coordination ProgramManageratDCI.ThroughouthercareershehashadtheopportunitytobeinvolvedinleadershipandhasbeenapresenteratbothDaVitaandDCI.Ofallthetopicsshehaspresented,EmotionalIntelligenceisherfavorite.

James Porter servesasaDirectoratAncoreHealth.Jameshasover8yearsof healthcare advisory experience in financial operations, mergers andacquisitions,technologyinnovation,compliance,andtraditionalconsultingservices.Prior toAncoreHealth, JamesservedasaSeniorConsultantatTheAdvisoryBoardCompanyconsultingandmanagementdivisionwhereheperformedfinancialandoperationassessmentsoflargemulti-specialtymedicalgroupsaswellasre-designedphysiciancompensationplans.JamesisagraduateofVanderbiltUniversitywithabachelorof sciencedegreeinEconomicsandEngineeringSciencealongwithaminorinEngineeringManagement..

Blake Schwank has26yearsofexperienceinHealthCareIT.Hespent10yearsintheArmyasaMedicalServiceCorpsOfficebeforestartingColoradoComputerSupport (CCS) in2001.Blakehelpspracticesreachtheirgoalsandhasenabledthemtomakesmartdecisionsaboutthefutureoftheirpractice.Over16years,hehasbuiltthelargestITfromSouthofDenverwith 37 employees that focuses on enterprise quality IT. CCS supportsmorethan80companiesandschoolsthroughoutthestateofColorado.

Ronelle Sellers Fromthestartofhercareerasaninterninthemarketingdepartment of the Tennessee Aquarium to her seven-year stint as ashoppingcentermarketingdirectorforCBL&Associates,Ronelle’swheelsconstantlyturnwithinnovativemarketingideas.Shehasspentthelast17yearsastheDirectorofMarketingforHendersonHutcherson&McCullough,helpingtheFirmdevelopindividualandnichemarketingplansaswellasamarketingrewardsprogram.DuringhertenuretheFirmhasachievedninenationalaccountingmarketingawards.WhilesheisstillresponsibleforthemarketingactivitiesofHHM,shefoundedSouthsideCreativein2007,tohelp fosterherdesire tohelpothers,andhas spent themajorityofhercareerdedicated topromoting theCity’snewestentrepreneurs.Ronelleenjoys volunteering for several non-profit organizations, serves as ChairoftheChattanoogaWomen’sLeadershipInstituteBoardofDirectorsandisapastchairof Impact,chaired theSmallBusinessof theYearAwardsfor the Chattanooga Area Chamber of Commerce five years, chairedthe Chamber’sMembership committee aswell as the Small Business&Entrepreneurship committee, was on the steering committee to launchthe Women’s Entrepreneur Symposium, and channels her high energyteachingaweeklyaerobicsclassattheSportsBarn.ShecurrentlyservesontheVentureForwardAdvisoryCommittee.

Thomas H. Stearns receivedaBAinEconomicsfromPresbyterianCollegeinClinton,SC.AfterservingasaMedicalServiceCorpsOfficer intheUSArmy and a brief stint as amedical supply salesmanbefore he enteredClinic Management in 1976. Over the next 20 years he managed two

orthopaedicpracticesinMiddleTennessee.In1996hestartedtheMedicalPracticeServicesDepartmentatSVMIC.

HehascompletedatenureontheBoardoftheAmericanCollegeofMedicalPractice Executives as Chair. Tom has been very active in professionalmatters, servingasPresidentofTennesseeMedicalGroupManagementAssociation (MGMA), President of Southern Section MGMA, Finance/AuditChairforthenationalMGMA,servedonthenationalMGMABoardofDirectors,andChairBONES.

IntheSpringof2010TomwaspresentedTheMarthaJohnsonDistinguishedServiceAwardbytheTennesseeMedicalGroupManagementAssociation.At the October 2010 meeting of the Medical Group ManagementAssociationAnnualConferenceandtheConclaveoftheAmericanCollegeofMedicalPracticeExecutivesinNewOrleans,TomwasgiventheHarryJ.HarwickLifetimeAchievementAward-ThisawardisMGMAandACMPE’shighest recognition to an individual who has displayed a lifetime ofachievementandmadeoutstanding,nationally recognizedcontributionstohealthcareadministrationandeducationoverthecourseofhiscareer.In2009TomcompletedthefouryearprograminEducationforMinistryfromtheSchoolofTheologyattheUniversityofSouthinSewanee.HeisveryactiveincommunityaffairsandhasservedastheBoardChairforUnitedWayofWilliamsonCountyandBoardChairofWaves,Inc.,anagencycaringforthedevelopmentallydisabled.

Daniel T. Swanson Mr.Swanson isapartnerat LondonAmburnwhosepractice focuses on healthcare law, regulatory compliance matters,medicalmalpracticedefense,correctionalhealthcaredefense,civilrightslitigation,andbusinesslitigation.Hehasassistedhealthcareclientswithboardinvestigations,stateandfederalbillingauditsandHIPAAcomplianceissues.HehasbeeninvolvedincomplexlitigationinawiderangeofmattersinboththestateandfederalcourtsofTennesseeandNorthCarolina.Mr.Swanson is a native of Ducktown, Tennessee. He graduated from theUniversity of Tennesseewith a bachelor’s degree in 1999 and receivedhis lawdegree fromtheUniversityofBaltimoreCollegeofLaw in2003.HeiscurrentlyamemberoftheKnoxvilleBarAssociation,TennesseeBarAssociation, American Bar Association, Defense Research Institute, andHamiltonBurnettAmericanInnsofCourt.

Drew Voytal AsaGovernmentAffairsAnalyst,Drewprovidesdatainsights,programmanagementandevaluationtotheMGMAGovernmentAffairsteam.Heworkscloselywitheachstaffmember tohelppolicymakers inWashingtonD.C.understandthereal-worldimpactsoffederalhealthcarepolicies and regulations on medical groups. Before joining MGMA,Drew worked as a Senior Education and Outreach Associate for theCAQH Committee onOperating Rules for Information Exchange (CORE),where he provided strategic communications and outreach programsfor stakeholders. Drew holds a Master of Public Administration witha Healthcare Administration focus and a bachelor’s degree in PoliticalScience,bothfromWesternMichiganUniversity.

Marshall Wilkins isaChick-fil-AfranchiseownerinKnoxville,Tennessee.HespeakstogroupsaboutthesuccessChick-fil-Ahashadandhowotherbusinessescanapplytheseprovenprinciples.

By03/21/18 After03/21/18ActiveMember $259 $299 LifeMember $0 $0 AffiliateMember $459 $499 Pre-ConferenceWorkshop* $49 $49 (*Registered attendees only; Pre-registration required; Space is limited to 40)Non-Member $459 $499Member:SingleDay(Wednesday) $99 $149 Member:SingleDay(Thursday) $149 $199Non-Member:SingleDay(Wednesday) $199 $249 Non-Member:SingleDay(Thursday) $259 $299HOPPETOnly $220 $240

CONFERENCE REGISTRATION Theregistrationfeecoversallmeetings,materials,mealsandbreaks.Conferencebreakfastandlunchfunctionsareforregisteredexhibitorsandconferenceattendeesonly.Attirefortheconferenceisbusinesscasual.Ajacketorsweaterissuggested.

LOCATION TheParkVista,aDoubletreebyHiltonGatlinburg,TN

Aroomblockhasbeenreservedforthiseventandadiscountedroomrateof$124pernight.Call(800)421-7275byMarch19,2018toreceivegrouproomrates.Ourgroupcodeis:TMG

ACMPE CREDIT AmericanCollegeofMedicalPracticeExecutive(ACMPE)CreditHours:ToapplythisprogramtowardyourACMPEcontinuingeducationrequirement,pleasecalculatethetotalnumberofclockhoursyouspentineducationalsessionsandenteryourhoursonlineintheMyTranscriptareaofmgma.com.

CANCELLATION POLICYCancellationsreceivedpriortoMarch21,2018aresubjecttoa$50.00cancellationfee.Norefundswillbeissuedforcancellationrequestsafterthisdate.Substitutionsfromwithinthesamegroupareacceptable.

For additional information and to register, please visit our website at tmgma.com

CONFERENCE FEES

TENNESSEE