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Sara L. Hensley CPRP, Director
Austin Parks and Recreation Department
All in a Days WorkFrom Front Line to Director
1. Beauty and the Beast• Don’t force love; earn it
Leadership lessons from the Disney classics
2. Aladdin• Just be yourself
Leadership lessons from the Disney classics
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3. The Lion King• It’s your kingdom; if you don’t fight
for it, who will?
Leadership lessons from the Disney classics
4. Toy Story• You are not a space ranger…
and that is OK.
Leadership lessons from the Disney classics
5. Hercules• Being a hero isn’t about celebrity; it
is about sacrifice.
Leadership lessons from the Disney classics
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6. Mulan• Being true to yourself is the greatest
gift you can give others .
Leadership lessons from the Disney classics
7. Dinosaur• The strong are morally respons ible
for the weak
Leadership lessons from the Disney classics
8. The Emperor’s New Groove:• It is not about you!
Leadership lessons from the Disney classics
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9. Monsters Inc.• Innovation powers your
world
Leadership lessons from the Disney classics
10. Finding Nemo:• Nothing can stop you from finding what
is the most precious to you.
Leadership lessons from the Disney classics
11. The Incredibles:• Don’t let the mediocre s ilence your
awesomeness
Leadership lessons from the Disney classics
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12. Tangled:• To make your dreams
come true, you have got to leave your tower.
Leadership lessons from the Disney classics *
* Doug Rice
1. Be Clear
2. Be Concise
3. Be Concrete
4. Be Correct
5. Be Coherent
6. Be Complete
7. Be Courteous
Communication Tools
1. Leadership and conflict go hand in hand• You can try to avoid conflict; but you cannot escape it!
2. Leaders who don’t recognize and deal with conflict will eventually see the good talent walk out the door in search of a healthier work environment.
3. The challenge of conflict really lies in how you choose to deal with it!• Avoiding, ignoring or pass ing the blame will likely fester the conflict
and have it growing into resentment, withdrawal or infighting that will hurt people and the organization
Managing ConflictConflict is inevitable, but combat is optional
Max Lucade
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1. Effective communication about what will and will not be tolerated• Ensure that good polic ies , procedures and ground rules are in
place
2. Be proactive - Handle it up front
3. Understanding the WIIFM Factor
4. Pick your battles
5. Use conflict as an opportunity
Handling Conflict
Skill Importance by Management Level
TechnicalSkills TechnicalSkills TechnicalSkills
HumanRelation Skills
HumanRelation Skills
HumanRelation Skills
Conce p tualSkil ls
ConceptualSkills
ConceptualSkills
MiddleManagerFirs t-lineManager
Top-levelManager
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Always remember the distinction between contribution and commitment.
Take the matter of bacon and eggs. The chicken makes a contribution…The pig makes a commitment.
John Mack Carter
Sara L. Hensley CPRPCity of Austin
Director, Parks and Recreation Department
