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Home ► My courses ► Global School Project Management ► SSM_GSPM_04 ► Self-evaluation

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Started on Friday, 6 September 2013, 11:49 PM

State Finished

Completed on Friday, 6 September 2013, 11:51 PM

Time taken 1 min 50 secs

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Grade 100.00 out of a maximum of 100.00

The most important skill for a Project manager to have is:

Select one:

a. Good administrative skills.

b. Good planning skills.

c. Good client-facing skills.

d. Good communication skills.

Keep in mind that a great project manager is the one with good communication

skills. According to PMI’s standards, a project manager should spend more than

90% of his or her time on communications. The other skills (options A, B and C)

are also important to have. However, the question is asking for the MOST

important one of all. Therefore, option D is the correct answer.

The correct answer is: Good communication skills.

Frank and Maria are having a conversation about the main output coming

from their activities regarding the identify stakeholders’ process. They

notice that the y have a document with details about identification

information, assessment information and stakeholder classification.

What document are they referring to?

Select one:

a. Project Management Plan.

b. Project Communications Plan.

c. Stakeholder Register.

d. Resource Breakdown Structure.

The main output of the identify stakeholders process is the Stakeholder Register.

This contains all details related to the identified stakeholders including, but not

limited to identification information, assessment information and stakeholder

classification. Option A, B and D are incorrect ones.

The correct answer is: Stakeholder Register.

The multi phase software proje ct Robert is working on has people

located globally. The Project is behind Schedule, but under Budget

according to the latest status report. On the other hand, the team has

been dificult to manage for different reasons. Under these

circuntances, what does Robert as a PM need to apply with his team?

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Select one:

a. He needs to develop a new Schedule to bring the Project back on track.

b. He needs to develop a communication plan to integrate the team.

c. He should not do anything. The Project is under Budget.

d. He should get help from first line software’s manager.

Even though the project is behind Schedule, this is not real problem Robert is

dealing with. Notice that Robert as a PM has some problems to be addressed

with his team, and for that reason, his soft skills will be quite important.

Therefore, to work on a communication plan in order to integrate the team is the

best answer to the question.

The correct answer is: He needs to develop a communication plan to integrate

the team.

Marie is a Project manager who is involved in a mee ting with the

customer discussing ve ry important topics about the scope’s

requirements. After the customer makes a statement, Marie care fully

reformulates and restates the message back to them with some critical

key points to analyze. What is she practicing in this example?

Select one:

a. Listening & negotiating skills.

b. Project face to face management’s approach.

c. Professional courtesy.

d. Passive listening.

Control stakeholder engagement is the process of monitoring overall project

stakeholder relationships and adjusting strategies and plans for engaging

stakeholders. Even though options B and C may look right, they are not an

example of what Marie is practicing in the example. She is more focus on

listening to what the customer needs about the scope’s requirements and

negotiating the best approach. Option A is the correct answer.

The correct answer is: Listening & negotiating skills.

Linda, a ne w Project M anager for a medical company, nee ds to choose

the right process re quired to identify the people, groups, and

organizations that could impact or be impacted by the Project. Linda should look for:

Select one:

a. Project Scope Management.

b. Project Communications Management.

c. Project Integration Management.

d. Project Stakeholder Management.

Project stakeholder management includes the processes require to identify the

people, groups or organizations that could impact or be impacted by the project,

to analyze stakeholder expectations and develop management strategies.

Options A, B and C are incorrect.

The correct answer is: Project Stakeholder Management.

Angela and Patricia are leading a complex TeleCom Project for a local

company. They are working on tools and technique s for identifying

stakeholders. Which of the following is NOT a model for stakeholder

analysis:

Select one:

a. Power-Interest.

b. Power-Influence.

c. Influence-Impact.

d. Leadership-Ability.


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Options A, B and C are all classification models used for stakeholders analysis.

Option D is not a classification model, it is a soft skill a good project manager

should have to manage his or her project accordingly. Therefore, option D is the

correct one. You need to read carefully the question and make sure you

understand what is being asked.

The correct answer is: Leadership-Ability.

Jack is an experienced project manager for a Gove rment organization.

He wants to know when the right time will be for ide ntifying his

stakeholders for his new assigment. The best time to identify the

stakeholders should be:

Select one:

a. Early in the Project to analyze their levels of interest.

b. Later in the Project to find out if they are happy with the results.

c. This type of Project does not require the PM to identify stakeholders.

d. Stakeholders can be identified at any time.

It is important to keep in mind that stakeholders can be identified at any time

during the project life cycle. However, the question is asking for the “best” time to

identify stakeholders. The early we can identify the stakeholder, the better it is.

This way we can be able to analyze and document relevant information regarding

their interests, involvement, interdependencies, influence, and potential impact on

project success. This is the reason why option A is the answer. Options B and C

are incorrect statements.

The correct answer is: Early in the Project to analyze their levels of interest.

John is managing a complex projet in China. He is learning the culture

and also taking some courses in order to learn some basic chinese. He

has also been in seve ral other countries working with a variety of

stakeholders. To better communicate his ideas with his team, which of

the following techniques is the most effective one?

Select one:

a. Instant messaging.

b. Face-to-face communication.

c. E-mail.

d. He does not need to communicate with his team. The Project coordinator

can do so.

John is learning a new language in another country. Imagine how hard will be to

write a message or send an email for him. Therefore, options A and C are not

correct. The information provided is not saying anything about a project

coordinator who can be able to communicate with John’s team. Option D is

incorrect. The only one that can help John to express his ideas, concerns,

suggestions, questions, among others, is to be face to face with his team. Option

B is the correct answer.

The correct answer is: Face-to-face communication.

Your latest rev iew of the Proje ct status shows it to be more than thre e

week be hind Schedule and with a CPI of 0,75. In addition, it has been

noticed tha both risks and issues have bee n increased recently. You

are re quire to communicate this to the customer. This message should

be:

Select one:

a. Formal and written.

b. Informal and written.

c. You do not need to communicate how bad the Project is.

d. Informal and verbal.

Under the circumstances provided, it is important to communicate and work with

stakeholders to meet their needs-expectations, address issues as they occur,


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and Foster appropriate stakeholder engagement in project activities throughout

the project life cycle. Therefore, a good project manager must take the data

affecting the project and in a formal written document be able to raise the risks

and issues with potential alternatives to bring the project back on track. This

message can not be informal nor verbal. Option C is incorrect because you

always have to communicate project progress.

The correct answer is: Formal and written.

James is a new Project coordinator for an IT local organization. He wants

to know which process group is the control stakeholder engagement

located. The answer to his question is:

Select one:

a. Closing process group.

b. Planning process group.

c. Executing process group.

d. Monitoring & Controlling process group.

Control stakeholder engagement is part of the monitoring and controlling process

group. The key benefit of this process is that it will maintain or increase the

efficiency and effectiveness of stakeholder engagement activities as the project

evolves and its environment changes. Options A, B and C are not correct.

Therefore, the correct answer is option D.

The correct answer is: Monitoring & Controlling process group.

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Home ► My courses ► Global School Project Management ► SSM_GSPM_04 ► Evaluation Unit 2


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Completed on Saturday, 7 September 2013, 12:01 AM

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Alicia is junior project manager for a software dev elopment company.

She needs to know which document may contain information about

stakeholders in general, including influence and e xpectations. Alicia

should go for:

Select one:

a. Risk Register doc

b. Statement of Work doc

c. Stakeholder Register doc

d. Final version of the Project Plan doc

PMBoK 13.1.3.1 The only option Alicia should go for is the Stakeholder Register

document in order to understand stakeholders’ influence and expectations on her

project. Option A is about risk management, option B is referring to the SOW,and option D is talking about the project plan which contains information about all

the other processes and knowledge areas of the project. Therefore, C is the

correct answer.

The correct answer is: Stakeholder Register doc

As a project moves though its life cycle, the proje ct manager’s style

should change from:

Select one:

a. Directing to coaching to supporting to delegating

b. Problem solving to persuading to participating to coaching

c. Problem solving to autocratic to forcing to delegating

d. Leadership style should not change

PMBoK 9.3.2 Read the options available carefully. The question is asking for the

manger’s style while managing the project. Once the project starts, the project

manager needs to direct his or her team to understand the objectives to be

delivered. Also, he or she needs to spend time coaching the group so they can

work on their activities accordingly. Finally, the project manager supports the

work done by the team and delegates some last project activities to some of his

or her key players among the group. Option A is the correct answer.

The correct answer is: Directing to coaching to supporting to delegating

Tony is managing a multi phase project for his company. He nee ds to

determine some main outputs from the control stakeholder

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engagement’s process. Tony should choose:

Select one:

a. Change requests and project charter

b. Project charter and work performance information

c. Work performance information and project management plan updates

d. Project management plan updates and industry groups

PMBoK 13.4.3 You need to know the inputs, tools & techniques and outputs from

the PMBOK’s processes. Under the control stakeholder engagement’s process,

the outputs Tony may choose are: work performance information, changerequests, project management plan updates, project document updates and

organizational process assets updates. Option C is the correct answer. Options

A, B and D have wrong outputs.

The correct answer is: Work performance information and project management

plan updates

Luisa manages a large project under a lot of pressure from the

customer. The project has 50 stakeholders in four differe nt regions.

She knows that the stakeholder’s analysis is important because:

Select one:

a. Stakeholders located in two different regions may speak different

languages.

b. Gaps between the current and desired stakeholder’s engagement can be

identified

c. The customer needs to be less informed

d. The project charter was not approved with the correct members

PMBoK 13.1.2.1 Stakeholder analysis is a technique of systematically gathering

and analyzing quantitative and qualitative information to determine whose

interests should be taken into account throughout the project. Also helps to

identify gaps between the current and desired stakeholder’s engagement. Option

B is the correct answer. The others ones do not represent a valid solution to the

question.

The correct answer is: Gaps between the current and desired stakeholder’s

engagement can be identified

For a manufacturing project Norman is working on, he wants to know

which tools and techniques he may use for planning stakeholder

management purposes. Norman should use:

Select one:

a. Earned value management and stakeholder register

b. Expert judgement and stakeholder register

c. Earned value management and meetings

d. Meetings and analytical techniques

PMBoK 13.2 You need to know the inputs, tools & techniques and outputs from

the PMBOK’s processes. Under the plan stakeholder management process, thetools and techniques use are: Expert judgment, meetings and analytical

techniques. Option D is the only one correct.

The correct answer is: Meetings and analytical techniques

A Project manager is holding a meeting with stakeholders re lated to the

status of a large Project for constructing a new highway in crowed city.

The project has a CPI of 1.2 and the SPI of 1.3. However, the manager is

going to have to de liver the message to the stakeholders that a crucial

quality test has failed. What kind of communication does this meeting

represent?

Select one:

a. Formal verbal.


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b. Informal verbal.

c. Paralingual.

d. Non-verbal.

PMBoK 13.3.2.1 Keep in mind that communication is a powerful tool project

managers need to use on a daily basis. Notice that the project manager is setting

up a meeting to discuss about the quality test that failed. Normally, he or she will

just call his or her team to participate (have some conversations) on the meeting.

Therefore, B is the correct answer. The question does not show main concerns

about progress done, so a formal verbal communication is not required, option

A. Paralingual is the pitch and tone of voice used to convey a message, option

C. Non verbal is base on physical mannerisms, option D, which is incorrect.

The correct answer is: Informal verbal.

Marcus is an experie nce project manager working for an chemistry

company. He is responsible to lead a team of 65 stakeholders. What is

the traditional graphical way to display a reporting structure among

project team members?

Select one:

a. Text-oriented role description

b. F lowchart

c. Hierarchical-type charts

d. Matrix based responsibility chart

PMBoK 9.1.2 It is important to organize in a graphical chart positions and

relationships of the stakeholders. The objective is to ensure that each work

package has an unambiguous owner and that all team members have a clear

understanding of their roles and responsibilities. Option C is the correct answer.

Options A, B and D are used for other process purposes.

The correct answer is: Hierarchical-type charts

A project for a Government Organization is ready to be approve d. You

have been selected to be the project manager and responsible to

achieve the proje ct’s goals. Managing stakeholders’ expectations

through ne gotiation and communication is a key success factor. What

inputs do you need to manage stakeholder e ngagement?

Select one:

a. Stakeholder management plan and communications management plan

b. Interpersonal skills and change log

c. Communications management plan and Interpersonal skills

d. Interpersonal skills and the stakeholder management plan

PMBoK 13.3.1 You need to know the inputs, tools & techniques and outputs from

the PMBOK’s processes. Under the manage stakeholder engagement plan, the

input to this process are: Stakeholder management plan, Communication

management plan, Change log and the Organizational process assets. Option A

is the only one correct. Notice that options B, C and D have “Interpersonal skills”

as one of the inputs for this process. This is not correct. Interpersonal skills is

one of the tools and techniques used for the manage stakeholder engagement’sprocess, however.

The correct answer is: Stakeholder management plan and communications

management plan

You are a project manager who has bee n brought in to manage an

ongoing project with high levels of conflict. Base on your experience ,

team members are probably under high lev els of stress due to:

Select one:

a. A lot of rain causing the team members to worry about bad traffic.

b. Too much paper work to be done

c. Team members personality that produce under constant stress


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d. Priority of work issues

PMBoK 13.3.2.2 This one is a great example of what a project manager has to

deal with on a regular basis. The project has stakeholders with different kind of

interests and priorities. Therefore, conflicts will always be there for you to

confront. Options A and B do not have any correlation to the real situation.

Team members’ personality, option C, does not always produce stress among

stakeholders. Option D, priority of work issues, is always one of the main

reasons stakeholders having high levels of stress to deal with. The project

manager should be the one prioritizing work activities and coordinating the

solution of the project’s issues. Option D is the correct answer.

The correct answer is: Priority of work issues

Arnold works for a medical dev ice company as a proje ct manager. His

project is in the middle of the e xecuting processes when Rita

(stakeholder) suggests a major new change. At the same time, Edwin

(another stakeholder) discove rs that a major work package was not

completed because a te am member’s boss moved him to another

Project. Which of the following is the best pe rson for Arnold to talk to

about these issues?

Select one:

a. The team.

b. Senior management.

c. The customer.

d. The sponsor.

PMBoK 13.3 The team has to be focus on their activities to be accomplished, so

Arnold does not have to talk to his team about the issues. Option A is not

correct. Senior management could be a possibility but Arnold must find first his

main contact person to solve the project’s issues. Management will not be his

first approach. Option B is not correct. The customer will not be his best option.

The customer needs solutions for his or her problems. Option C is not correct.

Arnold must talk to the sponsor to analyze-balance priorities and get resources to

work on the project. Therefore, option D is the correct one.

The correct answer is: The sponsor.

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Home ► My courses ► Global School Project Management ► SSM_GSPM_04 ► Evaluation Unit 3 Part 1


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Started on Saturday, 7 September 2013, 12:03 AM

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Paul is a project coordinator learning proje ct management activities for

his company. He is dealing with some scope management tasks. Which

of the following is NOT part of the scope baseline?

Select one:

a. The requeriments documentation

b. The project scope statement

c. The work breakdown structure

d. The WBS Dictionary

PMBok 5.3 A is the only choice that is not part of the scope baseline. It is used to

help create the baseline, BUT is NOT part of if. Option A is the correct answer.

Options B, C and D represent the three components of the scope baseline.

The correct answer is: The requeriments documentation

You are managing a complex e lectro mechanical proje ct for an important

corporation. Which of the following statements is false re garding a work

breakdown structure (WBS)?

Select one:

a. Activities should be arranged in the sequence they will be performed

b. Every ítem should have a unique identifier

c. The WBS represents 100% of the work that will be done on the project

d. Each level of a WBS provides progressively smaller representations

PMBok 5.4 You do not tackle activity sequencing as part of the work breakdown

structure. That part comes later. Therefore, option A is the correct one. Options

B, C and D are true statements regarding the WBS’ concepts.

The correct answer is: Activities should be arranged in the sequence they will be

performed

Frank has taken ove r as project manager for a medical device company

that is completing the de sign phase, however, change re quests that

affect the re quirements are still pouring in from seve ral stakeholders.

Which of the following would have be en M OST helpful in this situation:

Select one:

a. A project sponsor who is involved in the project

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b. A well-defined requirements management plan

c. A change control board

d. A change evaluation system

PMBok 5.6 This one is tricky. If you missed it, do not feel bad. The reason B is

correct is that the requirements management plan contains a plan for how

changes will be handled. If too many changes are pouring in, it is likely that the

requirements management plan was NOT well defined. Option A is incorrect

because it is not the sponsor’s role to control changes. Option C is incorrect

because if the change control board exists on the project, it only evaluates

changes. Option D is incorrect since the change evaluation system is a “made up

term” not found in PMI’s processes.

The correct answer is: A well-defined requirements management plan

In Project Scope Management, re quirements documentation is an input

of all processes listed, EXCEPT:

Select one:

a. Define Scope

b. Create WBS

c. Validate Scope

d. Plan Scope Management

PMBoK 5.1.1 You need to read the question carefully. Also, you need to know

the inputs, tools & techniques and output from the project scope management

knowledge area. Requirement documentation will be an input of the Define

Scope process, Create WBS process, Validate Scope process and Control

Scope process. However, Requirement documentation is NOT an input of the

Plan Scope Management process. Therefore, option D is the correct answer.

The correct answer is: Plan Scope Management

What is the main function of the project sponsor?

Select one:

a. To help manage senior management expectations

b. To be the primary interface with the customer

c. To fund the project and formally accept the product

d. To help exert control over the funtional managers

PMBoK 5.1 It is the sponsor’s job to pay for the project and to accept the

product. Choice A is really the project manager’s job. It is also for choice B.

Option D is not a function of the sponsor. If more control were needed over the

functional managers, that would be the role of the senior management.

The correct answer is: To fund the project and formally accept the product

John has been promoted to be a project manager. The company already

has a Project Management Office to manage all strategy programs. John

wants to know more about the scope management process. The project

scope statement should contain:

Select one:

a. The work packages for the project

b. A high level description of the scope

c. The level of effort associated with each scope element

d. A detailed description of the scope

PMBok 5.4 The project scope needs to include a detailed description of the

scope of work to be performed. Choice A is incorrect as the WBS is created later

as part of the Create WBS process. B is tricky, but it is incorrect. The preliminary

scope statement contains a high level description of the scope, but the project

scope statement is detailed. C is incorrect because the level of effort is estimated

after the scope has been defined.


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The correct answer is: A detailed description of the scope

Luisa, project manager for a marketing company, fails to obtain from team

members adequate information on their perce nt of work completed.

Team members claim they do not know exactly what to do and therefore

cannot measure their percent of work completed. This is an example of:

Select one:

a. Lack of the project scope statement

b. Lack of cooperation from team members

c. Lack of the work breakdown structure

d. Lack of clarification meetings on the work

PMBoK 5.3 This one is not hard if you read it carefully. Correct answer is C.

Keep in mind that the WBS is a hierarchical decomposition of the total scope of

work to be carried out by the project team to accomplish the project objectives

and create the required deliverables. If the WBS does not exist, problems like the

ones mentioned on the question will be part of project manager’s daily activities.

The correct answer is: Lack of the work breakdown structure

A scope change was reque sted by a project stakeholder under the

telecom’s project. The Change Control Board has carefully analyzed the

request and decided to reject it. David, the project manager, was upset

with that decision. What is David supposed to do?

Select one:

a. Support the stakeholder and ask the board for explanations

b. Record the change request and its corresponding result

c. Advise the board to create more flexible rules for approving changes

d. Tell the stakeholders that he will ensure approval of the next request

PMBok 5.6 The project manager should document data coming from any

changes applied to the project as well as its results. B is the best option. Option

A is incorrect because the project manager has to respect the Change Control

Board’s final decision. The project manager should not advice the board to be

more flexible with changes the project may have (option C). Option D is also

incorrect because the project manager cannot ensure to stakeholders that afuture request will be approved.

The correct answer is: Record the change request and its corresponding result

Creating the proje ct scope statement is part of which process?

Select one:

a. Project Scope Management

b. Collect Requirements

c. Define Scope

d. Verify Scope

PMBok 5.3 The project scope statement is created as part of the Define Scopeprocess. Option A is incorrect because it is the name of the knowledge area and

not a process. Option D represents a monitoring and controlling process, which

usually results in outputs such as change requests but never planning

documents.

The correct answer is: Define Scope

The most important part of Validate Scope is:

Select one:

a. Gaining formal acceptance of the project deliverables from the customer

b. Checking the scope of the project against stakeholder expectations


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c. Verifying that the project came in on time and on budget

d. Verifying that the product met the quality specifications from the quality

management plan

PMBok 5.5 It is important to understand the processes and their inputs as well

as outputs. Whereas all of these choices may be important, the only one that it is

listed as part of Validate Scope is to get customer acceptance of the product.

Options B, C and D may be done during the project, BUT they are not part of the

Validate Scope process.

The correct answer is: Gaining formal acceptance of the project deliverables from

the customer

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Maria works as a project for an IT organization. Her project is complex

and has stakeholders located in three continents. She has been

managing projects like this one for sev eral decades. Which of the

following activities is Maria going to do FIRST?

Select one:

a. Creation of the requirements documentation

b. Creation of the WBS

c. Creation of the activity list

d. Creation of the scope baseline

PMBok 5.2 The requirements documentation is typically created quite early on

the project. In this case it would be created well before options B, D and C

respectively.

The correct answer is: Creation of the requirements documentation

Roy, the project manager for an automobile industry, is bre aking the

work down so that the scope is clearer and more manageable. Roy

intends to present the re sults as a hierarchy tree structure. To what

extent must Roy break it down?

Select one:

a. Physical areas of the plant

b. Activity list

c. Schedule activities

d. Work packages

PMBoK 5.3 Keep in mind that the WBS is primarily constructed through

decomposition, the practice of braking down deliverables (product features,

characteristics, or attributes) into progressively smaller pieces. This process

continues until the deliverables are small enough to be considered work

packages. The other options are incorrect.

The correct answer is: Work packages

For a software project Phillip is working on, he wants to use a tool to

control scope. Which of the following tools is the right one for Phillip to

take?

Select one:

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a. Decomposition

b. Paretto analysis

c. Variance analysis

d. Interviews

PMBok 5.2 Variance analysis is the tool to control scope. Options A, B, and D

are different tools to use on other project management processes.

The correct answer is: Variance analysis

All of the following options are NOT tools or techniques of the Define

Scope process, except:

Select one:

a. Decomposition

b. Product analysis

c. Scope statement

d. Stakeholder register

PMBoK 5.2.2 Define scope is the process of developing a detailed description

of the project and product. The tools used in this process are: Expert judgment,

Product analysis, Alternatives generation and Facilitated workshops. Therefore,

option B is correct.

The correct answer is: Product analysis

The project manager and the customer on a proje ct are meeting togethe r

to review the product of the project against the documented scope.

Which tool would be MOST appropriate to use during this meeting?

Select one:

a. Verification analysis

b. Inspection

c. Gap analysis

d. Feature review

PMBok 5.5 The project manager and customer are involved in the validate

scope process, and the tool used here is inspection. A, C and D are not

documented as part of the processes.

The correct answer is: Inspection

The product you have delivered has been reviewed carefully against the

scope and is now being brought to the customer for formal acceptance.

Which process is the project in?

Select one:

a. Validate Scope.

b. Audit Scope

c. Close Scope

d. Control Scope

PMBok 5.5 The customer accepts the scope of the product in Validate Scope.

The correct answer is: Validate Scope.

All of the following project management processes are related to the

project scope, EXCEPT:

Select one:

a. Define Scope

b. Define Activities


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c. Create WBS

d. Collect Requirements

PMBoK 5.1 Project scope management includes the following processes: Plan

scope management, Collect requirements, Define scope, Create WBS, Validate

scope and Control scope. Define activities (option B) is part of the Time

Management Process. Therefore, the correct answer to the question.

The correct answer is: Define Activities

You are working with stake holders, using a Nominal Group Technique tohelp promote creativity. Which choice represe nts the MOST likely

results of your work?

Select one:

a. The requirements documentation and the project scope statement

b. The requirements documentation and the requirements management plan

c. The work breakdown structure and the WBS dictionary

d. Accepted deliverables and change requests

PMBok 5.2 This is a tricky one. The Nominal Technique is a method used to

promote creativity in the Collect Requirements process, and the two outputs that

match that process are the requirements documentation and the requirements

management plan.

The correct answer is: The requirements documentation and the requirements

management plan

For your new medical project, a team member has asked you which

document contained de tailed descriptions of work packages. What must

you have shown that member?

Select one:

a. Project scope statement

b. WBS Dictionary

c. Scope management plan

d. Activity list

PMBoK 5.3.3.2 The WBS dictionary is a document that provides detailed

deliverable, activity, and scheduling information about each component in te

WBS.

The correct answer is: WBS Dictionary

The WBS can be better expressed as an effective aid to communication

among the:

Select one:

a. Project team

b. Project manager and team

c. Project customer and manager

d. Project stakeholders

PMBoK 5.3 The WBS is a communication tool to be used among stakeholders.

Notice that “stakeholders” mean the team, managers, and even customers. The

correct answer is option D.

The correct answer is: Project stakeholders

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Completed on Friday, 6 September 2013, 10:26 PM


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You are a new project manager assigned to a troubled manufacturing project that

is 20% into the planning phase. What is the FIRST thing you should do?

Select one:

a. Hold a meeting to assess project status.

b. Stop all tasks until a new approved project charter is established.

c. Review the project charter and supporting documents, including the

current team’s status report.

d. Close the project; it has no chance of succeeding.

Answer: C Closing the project is not the best approach. Neither is stopping all

tasks until a new approved project charter is established. According to the best

practices learned so far, the first and best option is “C”.

The correct answer is: Review the project charter and supporting documents,

including the current team’s status report.

Which of the following is NOT contained in the scope baseline?

Select one:

a. The project scope statement

b. The project scope management plan

c. The work breakdown structure

d. The WBS dictionary

Answer: B The scope baseline represents the documented scope once it has

been defined and is under control. The three primary ingredients of the scope

baseline are the scope statement, the WBS, and the WBS dictionary. The scope

management plan is not part of the scope baseline.

The correct answer is: The project scope management plan

What is the traditional way to display a reporting structure to project team

members?

Select one:

a. Text-oriented role descriptions

b. F lowcharts

c. Hierarchical-type charts

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Within the project management context, what is the RAM structure used to

define?

Select one:

a. Random access memory

b. Rapid assignment methodology

c. Responsibility assignment matrix

d. Reliability and maintainability

Answer: C The correct option is “C”. The other choices are made-up terms.

The correct answer is: Responsibility assignment matrix

What are the three major types of communication?

Select one:

a. Written, verbal, and nonverbal

b. Upward, downward, and lateral

c. Written, verbal, and graphic

d. Written, formal letter, and email

Answer: A Remember that based on what we have read, the major types of

communication are the ones in option “A”. The other choices are incorrect.

The correct answer is: Written, verbal, and nonverbal

Patricia is leading a finance project for a global company. She is working on tools

and techniques for identifying stakeholders. Which of the following is NOT a

model for stakeholder analysis?

Select one:

a. Power-Interest

b. Power-Influence

c. Influence-Impact

d. Leadership-Ability

Answer: D It is important to keep in mind the main tools and techniques that

every process has. We are reviewing the Identify Stakeholder process, which

uses all of the models above except for “D”.

The correct answer is: Leadership-Ability

The project has completed the Execution process, and now it is time for the

product of the project to be accepted. Who formally accepts the product?

Select one:

a. The project team and the project coordinator

b. The quality assurance team, senior management, and the project

manager

c. The sponsor, the key stakeholders, the project manager, and thecustomer

d. The project manager, senior management, and the Change Control Board

Answer: C The project manager verifies the product along with the key

stakeholders, the sponsor, and the customer. The other options are incorrect.

The correct answer is: The sponsor, the key stakeholders, the project manager,

and the customer

Which of the following statements regarding a work breakdown structure is

FALSE?

Select one:


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a. Activities should be arranged in the sequence they will be performed.

b. Every item should have a unique identifier.

c. The work breakdown structure represents 100% of the work that will be

done on the project.

d. Each level of a work breakdown structure provides progressively smaller

representations of the work.

Answer: A You don't tackle activity sequencing as part of the work breakdown

structure. That part comes later. The WBS has no particular sequence to it, not to

mention that it is not decomposed by activity level. “B” is incorrect since not every

WBS element has a unique identifier. “C” is incorrect since the WBS is thedefinitive source for all of the work to be done. Remember, if it isn't in the WBS, it

isn't part of the project. Choice “D” is incorrect because the WBS is arranged as a

pyramid with the top being the most general, and the bottom being the most

specific. The lowest level of the WBS would also be the smallest representation of

work.

The correct answer is: Activities should be arranged in the sequence they will be

performed.

You are a project manager who has been brought in to manage an ongoing

project with high levels of conflict. Based on your experience, team members are

probably under high levels of stress due to which factor?

Select one:

a. A lot of rain causing the team members to worry about bad traffic

b. Too much paperwork to be done

c. Other team members’ personalities that produce constant stress

d. Priority of work issues

Answer: D Although interpersonal relationships can cause conflict within a team;

the priority of work issues is the primary source for project conflict.

The correct answer is: Priority of work issues

Which of the following is the most important part of Scope Verification?

Select one:

a. Gaining formal acceptance of the project deliverables from the customer

b. Checking the scope of the project against stakeholder and management

expectations

c. Verifying that the project came in on time and under budget

d. Verifying that the product met the quality specifications

Answer: A It is important to understand the processes and their inputs and

outputs. Even though all of these choices may be important, the only one that is

listed as a part of the Verify Scope process is to get customer acceptance of the

product. The other activities may be done during the project, but they aren't part

of the Scope Verification process. “D” is close, but it is formally part of the Quality

Control process.

The correct answer is: Gaining formal acceptance of the project deliverables fromthe customer

Creating the project scope statement is part of which process?

Select one:

a. Project Historical Information Plan

b. Scope Planning

c. Scope Definition

d. Scope Verification

Scope Verification

Scope Verification


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Answer: C The project scope statement is created as part of the Scope

Definition process. Notice that option “A” is a made-up term.

The correct answer is: Scope Definition

The product you have delivered has been reviewed carefully against the scope

and is now being brought to the customer for formal acceptance. Which process

is the project in?

Select one:

a. Scope Verification

b. Scope Auditing

c. Scope Closure

d. Scope Control

Answer: A The customer accepts the scope of the product during the Scope

Verification process.

The correct answer is: Scope Verification

The project scope statement should contain which of the following?

Select one:

a. The work packages for the project

b. A high-level description of the scope

c. The level of effort associated with each scope element

d. A detailed description of the scope

Answer: D The project scope statement needs to include a detailed description

of the scope. Choice “A” is incorrect since the WBS is created later as part of the

Create WBS process. “B” is tricky but it is incorrect. The preliminary scope

statement contains a high-level description of the scope, whereas the project

scope statement is detailed. “C” is incorrect because the level of effort is

estimated after the scope has been defined.

The correct answer is: A detailed description of the scope

Which of the following is NOT part of the scope management plan?

Select one:

a. The senior management statement of fitness for use

b. The scope change control system

c. A description of how the WBS will be created

d. A description of how acceptance will be handled

Answer: A “A” is the only choice that is not part of the scope management plan.

It is a made-up term. “B”, “C”, and “D” all belong to the scope management plan.

The correct answer is: The senior management statement of fitness for use

Which is the most important skill for a project manager to have?

Select one:

a. Good administrative skills

b. Good planning skills

c. Good client relations skills

d. Good communication skills

Answer: D As we have covered during this course, communication skills are very

important for project managers. Project managers spend more than 90% of their

time on this area.

The correct answer is: Good communication skills


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The project manager and the customer on a project are meeting together to

review the product of the project and compare it to the documented scope.

Which tool would be MOST appropriate to use during this meeting?

Select one:

a. Verification analysis

b. Inspection

c. Gap analysis

d. Feature review

Answer: B The project manager and customer are involved in the Scope

Verification process, and the tool used here is inspection. The product is

inspected to see if it matches the documented scope. “A”, “C”, and “D” are not

documented as part of this process.

The correct answer is: Inspection

Mark has taken over a project that is beginning the construction phase of the

product. However, he discovers that no work breakdown structure has been

created. Which choice represents the BEST course of action?

Select one:

a. He should refuse to manage the project.b. He should stop construction until the work breakdown structure has been

created.

c. He should consult the WBS dictionary to determine whether sufficient

detail exists to properly manage construction.

d. He should document this to senior management and provide added

oversight on the construction phase.

Answer: B In this situation, you cannot simply skip the WBS, as you may be

tempted to do. Mark should take time to create the WBS, which is usually not a

lengthy process. “A” may sound good, but in reality a project manager needs to

be ready to work to solve most problems. “C” is incorrect since the WBS

dictionary cannot be created properly unless the WBS is created first. “D” is

incorrect since merely documenting that there is a serious problem is not a

solution. The real problem is that the WBS has not been created, and that willtrickle down to more serious problems in the future of the project.

The correct answer is: He should stop construction until the work breakdown

structure has been created.

You are managing a large IT project for a global company. While executing the

work packages, a serious disagreement regarding the interpretation of the scope

is brought to your attention by your software specialists. How should this dispute

be resolved?

Select one:

a. The project team should decide on the resolution.

b. The dispute should be resolved in favor of the customer.

c. The dispute should be resolved in favor of senior management.

d. The project manager should escalate the issue to the functional manager.

Generally speaking, whenever you have a problem related to any disagreements,

the problem should be resolved in favor of the customer. “A” is not a good choice

because it is your job to keep the team focused on doing the work and out of

meetings where they are arguing about the scope. “C” is incorrect because all

things being equal, project disputes should be resolved in favor of the customer

and not in favor of senior management. “D” is incorrect because the project

manager does not need to bring up this situation to the functional manager.

The correct answer is: The dispute should be resolved in favor of the customer.

Which of the following activities is done FIRST?


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Select one:

a. Creation of the work breakdown structure

b. Creation of the project scope management plan

c. Creation of the scope baseline

d. Creation of the preliminary project scope statement

Answer: D The preliminary scope statement is typically created quite early in the

project. In this case, it would be created well before the work breakdown structure

and the scope baseline (which is made up of the scope statement, the WBS, the

WBS dictionary). The project scope management plan is typically created shortly

after the preliminary scope statement.

The correct answer is: Creation of the preliminary project scope statement

Roy and Tony are having a conversation about the main output coming from their

activities regarding the Identify Stakeholders process. They notice that they have

a document with details about identification information, assessment information,

and stakeholder classification. On the other hand, the project is ahead of

schedule and it has a CPI of 0.97. What document are they referring to?

Select one:

a. Schedule management plan

b. Cost management plan

c. Stakeholder register

d. Resource breakdown structure

Answer: C Option “C” is the only correct answer to the question. Have you

noticed some distraction elements as part of the questions? For instance, the

project being ahead of schedule and the cost performance index (CPI) do not

have anything to do with the question asked. Make sure you are aware of this

type of question while taking your exam.

The correct answer is: Stakeholder register

Randy is managing a high-tech project for a local company. The project is

showing some issues in terms of schedule and budget. What should Randy do

first?

Select one:

a. Analyze and communicate the project’s associated risks to the

stakeholders.

b. Communicate the issues to senior management for their knowledge.

c. Keep the information confidential.

d. Store the data as part of the lessons learned.

Answer: A Under these circumstances, the project manager must analyze the

issues and then communicate them to the stakeholders.

The correct answer is: Analyze and communicate the project’s associated risks to

the stakeholders.

Maria manages a large project under a lot of pressure from the customer. The

project has seventy-five stakeholders in two different regions. Why is the

stakeholder analysis important?

Select one:

a. Stakeholders located in different regions may speak different languages.

b. Gaps between the current and desired stakeholder engagement can be

identified.

c. The customer needs to be less informed.

d. The project charter was not approved by the appropriate members.

Answer: B Option “B” is correct because actions and communications will help to

close the gaps coming from the stakeholder engagement process.


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The correct answer is: Gaps between the current and desired stakeholder

engagement can be identified.

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