Organizational BehaviorOrganizational Behavior

Survey ReportSurvey Report

Organizational Culture & ClimateOrganizational Culture & Climate

Group Members: Group Members: Submitted to: Submitted to:

Muhammad Ovais NizamuddinMuhammad Ovais Nizamuddin 1320613206 Sir. Moti - Ur - RehmanSir. Moti - Ur - RehmanKhurshid AliKhurshid Ali 22992299Syed Wajahat AbdiSyed Wajahat Abdi 25042504Abdul MateenAbdul Mateen 27162716Sameer Khalid KhanSameer Khalid Khan 09600960

llied Bank Limited was the first bank to be established in Pakistan. It started out in Lahore by the name Australasia Bank before independence in 1942; was renamed Allied Bank of Pakistan Limited in 1974 and then Allied Bank Limited in 2005.

In August 2004, because of capital reconstruction, the Bank’s ownership was transferred to a consortium comprising Ibrahim Leasing Limited and Ibrahim Group.

AToday, with its existence of over 60 years, the Bank has built itself a foundation with a strong equity, assets and deposit base. It offers universal banking services, while placing major emphasis on retail banking. The Bank also has the largest network of over 700 online branches in Pakistan and offers various technology-based products and services to its diverse clientele.

Allied Bank Limited operates by the following Vision, Mission & Values:

VisionTo become a dynamic and efficient bank providing integrated solutions and the first choice of bank for all customers.

Mission To provide value-added services to our customers

To provide hi-tech innovative solutions to meet customer’s requirements

To create sustainable value through growth, efficiency and diversity for all stakeholders.

To provide a challenging work environment, and reward dedicated team members.

To play a proactive role in contributing towards the society.

Values Integrity.

Excellence in service.

High Performance.

Innovation & Growth.

Management:

Name Designation

Asim Tufail (Group Chief, Consumer & Personal Banking)

Iqbal Zaidi (Group Chief, Compliance)

Mohammad Aftab Manzoor (Chief Executive Officer)

Muhammad Yaseen(Group Chief, Treasury)

Shafique Ahmed Uqaili (Group Chief, Human Resources)

Tahir Hassan Qureshi(Chief Financial Officer)

Waheed ur Rehman(Company Secretary)

Fareed Vardag(Chief Risk Officer)

Mohammad Abbas Sheikh (Group Chief, Special Assets Management)

Muhammad Jawaid Iqbal (Group Chief, Corporate & Investment Banking)

Mujahid Ali(Group Chief, Information Technology)

Khawaja Mohammad Almas (Head, Core Banking Projects)

Tariq Mehmood (Group Chief, Operations)

Zia Ijaz(Group Chief, Commercial & Retail Banking)

Branch Network

Organization Size

Departments Controlling the Major Banking Operations:

Consumer Banking

Commercial & Retail Banking

Corporate & Investment Banking

Risk Management

Assets Management

Information Technology

Treasury

Special Assets Management

Business Transformation Team

Compliance

Finance

Internal Audit

Human Resource

Branch Banking Operations

FACTS & FIGUERS

Number of Branches As on 31st December 2008 : 761

Net Income generated through Corporate Financing: Rs. 119,489,000

Net Income generated through Trading & Sales: Rs. 274,871,000

Net Income generated through Retail Banking: Rs. 1,474,708,000

Net Income generated through Commercial Banking: Rs. 1,836,636,000

Net Income generated through Payment & Settlement: Rs. 34,842,000

Earnings Per Share – Basic & Diluted Rs. 1,910

Working Environment (As Per ABL)

Allied Bank boasts of a work culture, which displays respect for all walks of life and different ways of thinking.

Everyone at Allied Bank has a common corporate vision and values. However, all employees are encouraged to grow as individuals and collaborate in teams.

Increments, bonuses and promotions are based solely on individual skills, qualities, abilities and attitude. It is our aim to provide innumerable opportunities for all those employees who show aptitude and the will to keep learning.

Training programmes, both local and foreign, are also considered important for employee growth.

Our complex and relatively changing environment teaches flexibility, provides opportunities to learn and offers many career opportunities. We encourage people who like challenges, can take their responsibilities seriously and handle a constantly changing and high-pressure work environment, to come work with us.

Survey Objective

To analyze the organization to determine what they do, how they do it and how the work in impacting the results in terms of

Profitability and growth

Satisfaction of employees

Focus on customer

Management/Leadership style

Communications

Relationship with boss and subordinates.

Determine whether it is appropriate to the current circumstances and whether a person within the organization subscribes to it.

Analyze organizations to determine whether they are:

Working as effectively as they could be

Or What improvement might be necessary?

Our Survey mainly focus on:

Climate for and barrier to change

Communication

Culture

Performance Management

HR management

Pay and Benefit

Leadership Style.

Customer Loyalty

Profitability

Image

Technology

It also covers how the employees of Allied Bank do things:

Customer Focus

Team work

Openness and trust

Taking the initiatives

Clear management vision/ Values

Feedback on performance

creativity & Innovation

Clear Role and Procedure Tolerance of mistake.

Level of Job Satisfaction

Survey Tools:(USED)

M.C.Q's

Interviews

The above mentioned tools are used to generate more accurate, unbiased facts and Perceptions.

Multiple Choice Questionnaires are used to find out exactly what facilitates or hinders them in their Organization, this tool mainly focuses the perception of employees regarding the working environment and what returns their organization is offering them. These M.C.Q's generate the most true and unbiased facts and figures. Some questions are asked directly and some would be indirect depending upon the need.

Interviews are conducted on one to one basis accordingly with the senior management as well as the employees working under them or the operational staff. This was useful to verify the data generated through above two tools for survey. Questions in interviews are direct ones analyzing the interviewee perception regarding the management and overall organization.

Sample Size

We had conduct our research in Central Office of Allied Bank & Bath Island Branch.

Survey had conducted department wise, we had selected sample of 47 Persons Including All three levels of Management i.e.

Strategic / Top Level Management.

Tactical / Middle Level Management.

Operational Level Management.

Methodology Adopted & Reasons for Adopting:

The method adopted for sampling is non-Probability convenience sampling. The purpose of

using this method is that the research team does not have enough resources nor time to take

proportionate, probability sampling. In this situation the research team has selected the units

keeping in view the convenience of the team. In this case the research team divided itself by

assigning each member a sample size so that the questionnaire may be filled out easily.

DATA COLLECTION PROCEDURE:

Questionnaires were distributed among the research team members and each member

was asked to get questionnaires fill from ALLIED BANK with his/her convenience.

Scope & Limitations of Survey:

We had surveyed the departments in Central office, Karachi & Bath Island Branch.

As Allied bank is a huge organisation so it was difficult to cover every branch or offices present either in Karachi or in other cities of Pakistan. Therefore considering the time limitation and all other factors we conduct our survey report within the Central Office & Bath Island Branch situated at Clifton, Karachi.

Data Analysis:

(Survey Design)

After collecting the data thru our research instrument we had analyse the data through using statistical tools as it would be most reliable source for data analysis.

Reasons:

Authentic Result

Free of error

Accuracy

Various type analysis result

Data Analysis & Interpretations :

(Survey Design)

The data interpretation is done with the help of graph & In the text form which is very easily understandable for everyone.

Does ALLIED bank conduct any training programmes?

Frequency Percent Valid Percent Cumulative PercentValid

Satisfactory4 80.0 80.0 80.0

Dissatisfactory 1 20.0 20.0 100.0

Total 5 100.0 100.0

CHART (Bar, Pie, etc) For e.g:

Data Analysis:

FREQUENCY DISTRIBUTION TABLE:

Area of Focus Level of Satisfaction Of Employees

Total

Satisfied Neutral DissatisfiedLeadership & Planning

41 4 2 47

Corporate Culture

43 4 0 47

Communication 45 2 0 47Customer Focus

40 6 1 47

Team Work 43 1 3 47Working Conditions

39 5 3 47

Career Development

41 4 2 47

Job Satisfaction

41 3 3 47

Benefits 38 3 6 47Sum 371 32 20 423

1) Analysis through Percentage For :

Satisfied Personnel:

%age for Satisfied Personnel = 371/ 423

= 87.71 % Approx.

Neutral Personnel:

%age for Neutral Personnel = 32 / 423

= 7.56 % Approx.

Dissatisfied Personnel:

%age for Dissatisfied Personnel = 20 / 423

= 4.73 % Approx.

1) Leadership & Planning

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Leadership & Planning

41 4 2

Leadership & Planning

2) Corporate Culture

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Corporate Culture

43 4 0

Corporate Culture

3) Communication

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Communication 45 2 0

Communication

4) Customer Focus

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Customer Focus 40 6 1

Customer Focus

5) Team Work

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Team Work 43 1 3

Team Work

6) Working Conditions

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Working Conditions

39 5 3

Working Conditions

7) Career Development

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Career Development

41 4 2

Career Development

8) Job Satisfaction

Area of Focus

Level of SatisfactionSatisfied Neutral Dissatisfied

Job Satisfaction

41 3 3

Job Satisfaction

9) Benefits

Area of Focus Level of SatisfactionSatisfied Neutral Dissatisfied

Benefits 38 3 6

Benefits

10) What, if any change you would like made to AlliedBank’s benefit packages?

11) What would you do, if you become CEO of Allied Bankto increase job satisfaction of the employees ?

Conclusion & Interpretations:

While conducting our survey we found that there are still some areas where employees are not satisfied and they have their reservation though the ratio of those employees is not significant but this financial institution should work out these issue as if there were even a single employee is not satisfied. They can follow below mentioned techniques:

Increase salaries, benefits and incentives to motivate of employees.

Evaluate employee’s job performance fairly.

End Favoritism and negative politics.

Conduct Counseling sessions to reduce the stress of work load.

Welcome innovative and bright suggestions from sub-ordinates to enhance their capabilities.

Conduct workshops and training sessions.

Discourage biased gestures.

Treat employees respectfully.

End Discrimination.

Conduct sessions for moral persuasion of employees guiding them to respect the core values and culture of the institution.

Conduct social get together for reducing the communication gap between employees.

Last but not least they shall bring in the desire of working hard with all the dedication in their employees for strengthening the organization, as it is rightly said that:

“The difference Between Dreams & Accomplishments is nothing but PURE DESIRE”

THE END___________________________________________________________________