A

Training ReportTitled

“ALTERNATE CHANNELS OF BANKING: MOBILE AND INTERNET

BANKING”

For the training undergone

AT

STATE BANK OF INDIA

CHANDIGARH

FOR THE PARTIAL FULFILMENT FOR THE OF THE DEGREE OF MBA

Submitted to: Submitted By:

Dr. B.S Bodla Deepika Manchanda

Roll No. 14

6th semester

Regn. No. 08-UD-1111

INSTITUTE OF MANAGEMENT STUDIES

K.U.K

1

DECLARATION

I, Deepika Manchanda hereby declare that this summer training report on “ALTERNATE CHANNELS OF

BANIKNG” has been submitted by me in the partial fulfillment of the degree of MASTER OF BUSINESS

ADMINISTRATION (5YR. INTEGRATED COURSE) from K.U.K. This is original work presented by me. The

data and facts provide in the report are authentic to the best of my knowledge

DEEPIKA MANCHANDA

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ACKNOWLEDGEMENT

A formal statement of acknowledgement will hardly meet the ends of the justice in the matter of

expression of my deeply felt sincere and allegiant gratitude to all those who encouraged me and helped

me during my study.

I stand indebted to Mr. Talwar (AGM) for allowing me the opportunity to pursue my

internship with SBI, Chandigarh. The help, assistance & guidance that I received during the course of

this project will be earnestly cherished in times to come.

Words are inadequate to express my feelings and heartfelt gratitude to Ms. Deepika Sharma

(Assistant Cash) under whose expert guidance and close supervision this project has been completed. I

feel highly obliged to Mr. Prateek Sharma, Mr. Ashok, Mr. Manjeet, and Mr. Ankush for their

invaluable guidance and sublime suggestions. I express my sincerest gratitude to Mr. Rohtash Walia.

Throughout my internship, I tried to put in practice, the theories & cases taught during the class

room studies. Hence, I would also extend thanks to all the teachers who have taught me during my

MBA Program so far.

No words are enough to express my heartiest gratitude to my father Sh. Harish Manchanda, mother

Smt. Asha and other family members whose blessings are inspiration in the foundation of my work

Lastly, I would like to thank everyone who has directly or indirectly helped me complete my project &

apologize for any names omitted.

Deepika Manchanda

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Contents

Chapter no. Chapter name

1. Company Profile

About SBI Banking Subsidiaries Non-Banking Subsidiaries Joint ventures Branches Symbol and slogan Products and services

2. Circle Profile

Chandigarh Circle

3. Job assigned at training

Mobile Banking Internet Banking

4. Mobile Banking

6. Internet Banking

7. Bibliography

8. Annexure

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COMPANY PROFILE

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State Bank of India

SBI is the largest state-owned banking and financial services company in India. The bank traces

its ancestry to British India, through the Imperial Bank of India, to the founding in 1806 of the

Bank of Calcutta, making it the oldest commercial bank in the Indian Subcontinent.

Bank of Madras merged into the other two presidency banks, Bank of Calcutta and Bank of

Bombay to form Imperial Bank of India, which in turn became State Bank of India. The

government of India nationalized the Imperial Bank of India in 1955, with the Reserve Bank of

India taking a 60% stake, and renamed it the State Bank of India. In 2008, the government took

over the stake held by the Reserve Bank of India.

SBI provides a range of banking products through its vast network of branches in India and

overseas, including products aimed at non-resident Indians (NRIs). The State Bank Group, with

over 16,000 branches, has the largest banking branch network in India. It’s also considered as the

best bank even abroad, having around 130 branches overseas [including 1 ADB] and one of the

largest financial institution in the world. With an asset base of $352 billion and $285 billion in

deposits, it is a regional banking behemoth. It has a market share among Indian commercial

banks of about 20% in deposits and advances, and SBI accounts for almost one-fifth of the

nation's loans.

The State Bank of India is the 29th most reputed company in the world according to Forbes.

Also SBI is the only bank to get featured in the coveted "top 10 brands of India" list in an annual

survey conducted by Brand Finance and The Economic Times in 2010.

The State Bank of India is the largest of the Big Four Banks of India, along with ICICI Bank,

Punjab National Bank and Canara Bank — its main competitors.“GUINNESS BOOK OF

WORLD RECORD “that 56 million transactions happening per day all over the world is

definitely an achievement.

As of 31 December 2009, the bank had 151 overseas offices spread over 32 countries. It has

branches of the parent in Colombo, Dhaka, Frankfurt, Hong Kong, Tehran, Johannesburg,

London, Los Angeles, Male in the Maldives, Muscat, New York, Osaka, Sydney, and Tokyo.

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State Bank of India (SBI)

Type Public (NSE: SBIN, BSE: 500112, LSE: SBID)

Industry Banking, Financial services

Founded 1 July 1955

Headquarters Mumbai, Maharashtra, India

Key people O. P. Bhatt (Chairman)

Products

Investment BankingConsumer BankingCommercial BankingRetail BankingPrivate BankingAsset ManagementPensionsMortgagesCredit Cards

Revenue 133,851 crore (US$29.71 billion) (2010) [1]

Profit 11,733 crore (US$2.6 billion) (2010) [1]

Total assets US$ 323.0 billion (2010)

Total equity US$ 18.5 billion (2010)

Owner(s) Government of India

Employees 200,299 (2010)

Website Statebankofindia.com

BANKING SUBSIDIARIES

State Bank of India has the following five Associate Banks (ABs) with controlling interest

ranging from 75% to 100%.

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1 State Bank of Bikaner and Jaipur (SBBJ)

2 State Bank of Hyderabad (SBH)

3 State Bank of Mysore (SBM)

4 State Bank of Patiala (SBP)

5 State Bank of Travancore (SBT)

 As on September 30, 2010, the five ABs have a combined network of 4497 branches in India

which are on core banking and 4302 ATMs networked with SBI ATMs, providing value added

services to clientele.

The combined net profit of these banks increased by 17.74% over the previous year to reach

Rs.3266.57 crores as on 31st March 2010. Deposits and advances grew by 14.37% and 15.12%,

respectively, during the year. The combined Net NPA ratio of all ABs was at 0.87% as on 31st

March 2010.The highlights of performance of the six ABs (including State Bank of Indore which

was acquired with effect from 26.08.2010) for the Financial Year 2009-10 are as follows:

  (Rs. In crores)

Deposits 302835

Loans 228605

Investments 92422

Total Assets 359010

Return on Assets 1.00%

No. of Branches 4841

SBICI Bank Ltd.

SBICI Bank Ltd has two branches, fully computerised, operating in Mumbai. The Bank recorded

a net profit of Rs.3.14 crore during 2009-10. Deposits, Loans and Investments were at Rs.491.52

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crore, Rs.207.98 crore and Rs.319.54 crore, respectively, as at 31st March 2010. Return on

Assets was at 0.47% while Capital Adequacy Ratio stood at 27.31% as on 31.3.2010.

SBI International (Mauritius) Ltd.,(Offshore Bank)

STATE BANK OF INDIA (CALIFORNIA)

STATE BANK OF INDIA (CANADA)

INMB BANK LTD, LAGOS

BANK SBI Indonesia (SBII)

NON BANKING SUBSIDIARIES

The Bank has the following Non-Banking Subsidiaries in India:

1. SBI Capital Markets Ltd

2. SBI Funds Management Pvt Ltd

3. SBI Factors & Commercial Services Pvt Ltd

4. SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)

5. SBI DFHI Ltd

6. SBI General Insurance Company Limited

SBI Capital Markets Ltd (SBICAP)

SBICAP undertakes merchant banking activities, advisory services, project appraisal, credit

syndication and securities broking.

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SBICAP’s current focus is on infrastructure project advisory and syndication mandates,

particularly in sectors, such as, urban infrastructure and power, which are reckoned as the growth

drivers. The other focus areas are public issues of equity, book-building issues, debt placements,

broking, and sales and distribution.

During the year, SBICAPs forged ahead in issue management, project advisory and structured

finance, sales & distribution. It focused on infrastructure project advisory and syndication

mandates, particularly in the energy sector, which is reckoned as the critical growth driver in the

growth of the economy.

SBI Funds Management Pvt Ltd (SBI FUNDS)

SBI FUNDS is the Asset Management Company (AMC) set up for managing the affairs of SBI

Mutual Fund.

During 2003-04, SBI FUNDS reported a total inflow of Rs.12,450 crore in the open-ended funds.

Total redemption amounted to Rs.10,523 crore, leaving a net inflow of Rs.1,927 crore for the

year as against a net inflow of Rs.686 crore in the previous year. The total net assets of domestic

funds under management stood at Rs.5,340 crore as on the 31st March 2004 as against Rs.3,312

crores as on the 31st March 2003.

SBI FUNDS recorded a profit fter tax of Rs.10.09 crore in 2003-2004, as against Rs.6.21 crore in

the preceding year and paid a dividend of 10%. The Bank holds 100% equity of the Company.

SBI DFHI Ltd (SBI DFHI)

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SBI DFHI LTD is a Primary Dealer- an Institution created by RBI to support the book building

process in Primary Auctions of Government securities and provides necessary depth and

liquidity to the Secondary market in Government Securities.

SBI DFHI LTD was created out of the merger in 2004 of two leading players in the domestic

Money and Debt Markets, the RBI promoted Discount & Finance House of India (DFHI) and

SBI Gilts Ltd.The Company is active in retailing of Government securities, including small lots,

and are the distributors of Mutual Fund products of all leading funds, actively participating in the

domestic interest rate derivatives and equities / equity future markets.

It is a market leader in the Primary Dealer segment of the domestic debt market, with a Net

Worth of  Rs.1109.89 crores (as on 31st March 2010) and a presence in all major financial

centers of the country.

SBI Factors and Commercial Services Pvt Ltd (SBI

FACTORS)

SBI Factors, a subsidiary of State bank of India (SBI) is one of the leading factoring companies

in India with an asset base of Rs. 700.10 crores as on 30.09.2005. It was established in February

1991 with the primary objective to provide domestic factoring services to Small and Medium

Enterprises (SMEs). Factoring is a Collection and finance service designed to improve the cash

flow position of SMEs by turning their credit invoices into ready cash. The major strength of the

company is that it has put in place a technology driven platform for offering integrated

receivables management. SBI and its Associates Banks hold 70% stake in SBI Factors.

SBIF offers Domestic Factoring With Recourse and Without Recourse. Purchase Bill Factoring,

Factoring of Usance Bills Under LC, Channel Financing of Dealers / Distributors and Export

Factoring Facilities. All its products have been well received by its clients. 

 

SBI Cards & Payments Services Pvt. Ltd. (SBICPSL)

1. Launch of SBI Delhi, SBI Hyderabad and SBI Bangalore city affinity cards.

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2. Launch of “Flexipay”, an instalment loan programme.

3. Market leadership in VISA petrol spends in India.

4. Launch of e-bill payment of SBI Credit Card for SBI account holders.

5. Launch of Elite card which is offered by invitation only.

6. Ten per cent maiden dividend declared.

SBI General Insurance Company Limited

SBI General Insurance Company Limited is a joint venture between the State Bank of India and

Insurance Australia Group (IAG). SBI owns 74% of the total capital and IAG the remaining

26%.

SBI General commenced its business operation in India late March 2010 in a limited way and is

working towards a nationwide launch with a larger product portfolio.

SBI General will be a technology driven company with state-of-the-art IT systems. It will be a

multi-product, multi-segment and multi-channel company. SBI General is in the process of

setting up a unique multi-distribution model encompassing Bancassurance, Agency, Broking &

Retail Direct (On-line & Tele Sales) channels. Bancassurance will be the major channel during

the initial years.

SBI General’s Vision is to emerge as the most trusted protection provider with fair and

transparent business practices and lead the nation’s effort in increasing general insurance

penetration as well as partnering the nation in reducing risks systematically.

SBI General in course of time will introduce innovative and well-diversified portfolio of

products at competitive prices & convenient to buy.

JOINT VENTURES

The Bank has the following Joint Ventures in India:

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1.    SBI Life Insurance Company Ltd (SBI LIFE)

2.    SBI General Insurance Company Limited

SBI Life Insurance Company Ltd (SBI LIFE)

SBI Life Insurance, India’s largest private life insurance, is a joint venture between State Bank

of India and BNP Paribas Assurance SBI owns 74% of the total capital and BNP Paribas

Assurance the remaining 26%. SBI Life Insurance has an authorized capital of Rs. 2,000 crore

and a paid up capital of Rs 1,000 crores.

BNP Paribas Assurance is the insurance arm of BNP Paribas - Euro Zone’s leading Bank. BNP

Paribas, part of the world’s top 10 groups of banks by market value and part of Europe top 3

banking companies, is one of the oldest foreign banks with a presence in India dating back to

1860. BNP Paribas Assurance is the fourth largest life insurance company in France, and a

worldwide leader in Creditor insurance products offering protection to over 50 million clients.

BNP Paribas Assurance operates in 41 countries mainly through the banc assurance and

partnership model.

SBI Life Insurance’s mission is to emerge as the leading company offering a comprehensive

range of Life Insurance and pension products at competitive prices, ensuring high standards of

customer service and world class operating efficiency.

SBI Life has a unique multi-distribution model encompassing Banc assurance, Agency and

Corporate Solutions. SBI Life extensively leverages the SBI Group relationship as a platform for

cross-selling insurance products along with its numerous banking product packages such as

housing loans and personal loans.

Agency Channel, comprising of the most productive force of over 68,000 Insurance Advisors,

offers door to door insurance solutions to customers.

2. SBI General Insurance Company Limited

Branches of SBI

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State Bank of India has 131 foreign offices in 32 countries across the globe.

SBI has about 21,000 ATMs; and SBI group(including associate banks) has

about 45,000 ATMs.

SBI has 26,500 branches, including branches that belong to its associate banks.

SBI includes 99345 offices in our country.

Symbol and slogan

The symbol of the State Bank of India is a circle and not key hole and a

small man at the centre of the circle. A circle depicts perfection and the common man

being the centre of the bank's business.

Slogans

o With you all the way

o Pure banking nothing else

o The Banker to every Indian

o The Nation banks on us

Products and Services

Personal Banking

SBI Term Deposits SBI Loan For Pensioners

SBI Recurring Deposits Loan Against Mortgage Of Property

SBI Housing Loan Against Shares & Debentures

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SBI Car Loan Rent Plus Scheme

SBI Educational Loan Medi-Plus Scheme

Other Services

Agriculture/Rural Banking

NRI Services

ATM Services

Demat Services

Corporate Banking

Internet Banking

Mobile Banking

International Banking

Safe Deposit Locker

RBIEFT

E-Pay

E-Rail

SBI Vishwa Yatra Foreign Travel Card

Broking Services

Gift Cheques

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CIRCLE PROFILE

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STATE BANK OF INDIA: CIRCLE PROFILE

Chandigarh Circle is :

One of the youngest Circles of SBI

- came into existence on the 1st July 1979. 

It's area of operation comprises states of Punjab, Haryana (excluding the districts of

Gurgaon, Faridabad and Sonipat), Himachal Pradesh, Jammu & Kashmir and Union

Territory of Chandigarh

Branch Network

Our Branch Network is very widely spread touching two countries viz. China  &

Pakistan The Circle has under its control  branches in the two networks viz. Network I 

(371 Branches) and Network II (503 Branches).

Circle's Reach

The Circle has the  unique distinction of providing banking services in snow bound and

most difficult terrain of H.P. & J&K through branches at Leh, Drass, Killar, Keylong

& Kargil.

             

                 

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PROJECT UNDERTAKE

N(MOBILE AND

INTERNET BANKING)

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State Bank FreedoM – Your Mobile Your Bank

Away from home, bills can be paid or money sent to the loved ones or balance enquiries done

anytime 24x7!!! That is what State Bank FreedoM offers -convenient, simple, secure, anytime

and anywhere banking.

SBI Freedom is a Mobile Banking Service provided by the Bank. It helps you to do following

banking transactions:

Balance Enquiry of all accounts enabled for Mobile Banking

Mini statement (last five transactions) of your accounts enabled for mobile banking

services

Fund transfer within the Bank from one account to another with a limit of Rs.5000.00 per

transaction

Fund transfer to accounts of other banks using NEFT scheme of RBI with a limit of Rs.

5000.00 per transaction.

Cheque book request

Mobile Top Up

Utility Bills payment.

Payment of premium on SBI Life policies

Mobile Banking Service over Application/ Wireless

Application Protocol (WAP)

The service is available on java enabled mobile phones (SMS/ GPRS) where the user is required

to download the application on to the mobile handset.

The service can also be availed via WAP on both java and non java phones with GPRS

connection.

The following functionalities are available in the application based service/ WAP:

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Funds transfer (within and outside the bank)

Interbank Mobile Payment Services (IMPS).

Enquiry services (Balance enquiry/ Mini statement)

Cheque book request

Demat Enquiry Service (Portfolio value, Request for DIS booklet, Bill Statement, Last

Five Transactions, Transaction status etc.)

Bill Payment (Utility bills, credit cards, Insurance premium), Donations, Subscriptions

M Commerce (Mobile Top Up, Top up of Tata sky, Big TV, Sun Direct, Dish TV

connections and receive recharge pins for Digital TV/Videocon d2h, Merchant payment,

SBI life insurance premium)

Business Rules governing Mobile Banking Service

over Application/WAP.

     •    Mobile Banking Service will be available to all Current/ Savings Bank Account holders

 In P segment who register for the Service.

     •   Daily transaction limits for fund transfer/ bill/ merchant payment is Rs.50,000/- per

customer with an overall calendar month limit of Rs.2,50,000/- 

     •   The Service will be carrier-agnostic i.e. all customers can avail the mobile banking service

with the Bank irrespective of the service provider for their mobiles.

     • The service is free of charge. However, SMS/GPRS cost will be borne by the customer.

Mobile Banking Service over USSD (Unstructured

Supplementary Service Data)

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     •    Mobile Banking Service is now available on non java mobiles without GPRS connection

also.

     •   The service is currently available with select telecom operators only.

     •   The service is session based and requires a response from the user within a reasonable

time.

     •   The Daily Transaction limit is Rs1000/- per customer with an overall calendar month limit

of Rs.5000/-

Features

Enquiry of balance in account

Mini Statement – last five transactions

Transfer of Funds to accounts with SBI

Mobile Top up

Process of Registering for the Service

Getting User ID

Send SMS <MBSREG> <Mobile Make> <Mobile Model> to 567676

You will receive User ID and default MPIN over SMS.

Eligibility & Using the Service-

The Service is available to all P segment customers having a Current/ Savings Bank account

and accepting the Terms and Conditions of the Service which have been made available

at Bank’s website www.statebankofindia.com/www.sbi.co.in.

The customers already using Application based/ WAP based Mobile Banking Service will not

Be permitted to use the Service over USSD. The existing user of the Application / WAP based

Service, if desirous of using the Service over USSD, should de register from the Application

WAP based service, before attempting to register under USSD.

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You will receive a response “Welcome to State Bank Mobile Banking. Enter your User ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Service

2. Fund Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Press “Answer” and choose the Serial No from one of the above to exercise your option

And “send”

If the user ID entered is incorrect, the response will be “ Sorry User ID is wrong. Kindly send

Correct User ID”. If the user ID is entered wrong twice, you will get a response – Sorry you

have replied with wrong user ID. Kindly try with correct user ID. The session will expire and

you have to restart the session. If the user ID entered is invalid, the response will be “This user

ID does not exist. Kindly enter correct User ID”. If the user enters the user ID, which is

registered already over Application / WAP based Mobile Banking Service, the response will

be “You are already registered for application /WAP based Mobile Banking Service. To use

USSD, Please de register from application / WAP based service”.

Validation and Activation

Change MPIN-

• To register for the Service, It is mandatory that you change the MPIN, immediately and

Accept the Terms and conditions for the Service.

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• To choose Change MPIN , Enter ( 4) and SEND

• I Accept the terms and conditions of State Bank Mobile Banking Services as displayed

On website www.sbi.co.in

• Reply 1 to Accept

• Reply 2 to Decline

• Press Answer and enter 1 to accept, and for changing your MPin. If you enter 2 the

Session will close.

• Please enter Old MPIN or Default MPIN– enter the old MPIN ( Default MPIN received over

SMS for first time user) and SEND

• Enter New MPIN 6 chrs/digits – enter a MPIN of your choice. (6 characters/ digits) and

SEND

• Confirm new MPIN and SEND.

• If you have chosen (1) to accept the Terms and Conditions, You will get a response –

“Your MPIN is changed”.

• You will get another message that “validation from the handset successful. Complete

registration process at ATM/ Branch.

• Activation of your Service at ATM- in this process of registration, the Primary Account

linked to the Debit card is enabled for Mobile Banking Service. Under USSD service, the user

is enabled for only one account for the Service. If you desire to enable an account other

than the primary account of the Debit card, please visit your Branch.

• When you activate your service on ATM. Please ensure that you have changed your MPIN

before registering at the ATM and have received a message that the “Validation from

handset successful. Complete registration process at ATM/Branch”. Go to ATM and after

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swiping your Debit Card choose Services – Mobile Banking – Register – Enter Mobile

Number-Choose Yes- Then the Mobile Number entered by you is displayed- Confirm.

• Please collect the transaction slip which reads out a message : Mobile Registration

Succesful-0

• If your transaction slip reads a message” Please complete handset validation, before

doing this step-169, it denotes that you have not changed the MPIN to complete the

handset validation. Please change the MPIN and wait for confirmation, before visiting the

ATM/ Branch.

• If the Transaction Slip reads out any other message than the two messages above, it is

possible that you have not chosen the option “Mobile Banking” under “Services”. Please

register at the ATM by choosing the option “Mobile Banking” only. If you do not find any such

option in the ATM, please bring it to the notice of the Branch Manager.

• You will get a SMS “Primary Account nnnnnnnnnnn registered. User: xxxnnn. This message

conveys the activation of your account for Mobile Banking Service.

Activation Of Service at Branch

If you do not have a Debit card issued for the account/ If you want to register an account

not linked to Debit card, please visit your Branch to get the Service. Please ensure that

you have changed your MPIN before registering at the Branch.

Business Rules

• The daily ceiling is Rs1,000 per transaction per customer for fund transfer / Mobile Top up

with a calendar month limit of Rs. 5,000 per customer

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Functionalities

I Enquiry Services

Balance Enquiry/ Mini Statement

• Subscribers to Vodafone,Idea, Aircell, Airtel - to send SMS “SBMBS” to 5616199

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User ID

“

• Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Press “Answer” and Choose (1) for Enquiry services and “send”.

You will receive the following response.

1. Balance Enquiry

2. Mini Statement.

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Press “Answer” Enter (1) and SEND if you need to enquire the balance in the account.

Enter your MPIN and SEND.

You will get a response that shows the balance, un cleared balance and the hold value

for your account

Press “Answer” Enter (2) and SEND to get the mini statement .Enter your MPIN and SEND.

You will get a response showing the balance and the last five transactions of your account.

II Fund Transfer

MBS under USSD enables Transfer of Funds from your account registered for Mobile Banking

to any account with SBI. It is necessary that the payee account should be registered first,

before transferring funds. The payee need not be a user of Mobile Banking Service. We

Would request you to recommend this service to the payee also.

Register Payee

• Subscribers to Vodafone, Idea, Aircell, Airtel - to send SMS “SBMBS” to 5616199.

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User

ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

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2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Press “Answer” and Enter (2) for Funds Transfer and “send”

You receive the following response.

1. Register Payee (within Same Bank)

2. Transfer Funds

3. Delete Payee

• Press “Answer” and Enter (1) to register a payee. Please note that each payee has

To be registered before Funds can be transferred and this is required to be done

Only once for each payee.

When prompted, you have to enter

• Payee Account No & SEND

• Type Nickname (To be of minimum two characters. This nickname will appear over

The screen, while you transfer funds and the account number will not be displayed.)

& SEND

• Enter MPIN and SEND

You will get the confirmation of Registration of payee, once the particulars provided by

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You are validated. The message will read as “Payee with nickname xxxx registered

Successfully”.

PLEASE DO NOT PROCEED FOR FUNDS TRANSFER UNLESS A PAYEE IS

REGISTERED AND

CONFIRMATION IN THIS REGARD IS RECEIVED.

Please Note: You may repeat the above process for registering more payees. You can

Register up to five payees.

Transfer Funds

• Subscribers to Vodafone, Idea, Aircell, Airtel - to send SMS “SBMBS” to 5616199

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Press “Answer” and Enter (2) for Funds Transfer and “send”

You receive the following response

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1. Register Payee

2. Transfer Funds

3. Delete Payee

Press “Answer” and Enter (2) for Transfer Funds and “send”

Enter MPIN and SEND

• Select Payee Nickname from

1. Payee Nickname 1

2. Payee Nick name 2

3. Payee Nickname 3

4. Payee Nickname 4

5. Payee Nickname 5

Press “Answer” and enter the serial number of the payee and SEND

• When prompted, enter amount to be transferred (maximum Rs. 1000/-) and

SEND.

• When prompted, Enter MPIN and SEND.

You will get a response advising you the status of the request. When the transaction is

completed you will get a message” Rs nnn credited to xxxx”.

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Delete Payee

• Subscribers to Vodafone, Idea, Aircell, Airtel - to send SMS “SBMBS” to 5616199.

You will receive a response “Welcome to State Bank Mobile Banking. Kindly Enter your User

ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Press “Answer” and Enter (2) for Funds Transfer and “send”

You receive the following response

1. Register Payee

2. Transfer Funds

3. Delete Payee.

Press Answer and Choose (3) for Deleting Payees registered earlier.

Enter your MPIN and SEND

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Reply with Payee number

1. Payee Nickname 1

2. Payee Nick name 2

3. Payee Nickname 3

4. Payee Nickname 4

5. Payee Nickname 5

Press “Answer” and enter the serial number of the payee and SEND

Reply 1 to confirm

Reply 2 to change

Press “Answer” and Enter (1) for YES or (2) for NO and SEND

Enter MPIN and SEND.

You will get a response advising you the status of the request. When a payee has

Been deleted, you receive a message “Payee a/c with nickname deleted successfully.”

III Mobile Top Up: For Top up of Prepaid Mobile Connections.

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User ID “

Enter your User ID. If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

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5. Forgot MPIN

6. De- Registration.

• Press ANSWER and enter (3) for Mobile Top Up and SEND

• Press ANSWER and enter the name of the Service Provider i.e. Vodafone, Airtel, Idea,

BSNL, TATA Docomo etc and SEND. You can top up mobile numbers other than the

Number you are using for Mobile Banking Service also.

• When prompted, Press ANSWER and enter 10 digit mobile number (DO NOT prefix 0 /

+91 etc.) And SEND.

• When prompted, Press ANSWER, enter the exact amount of Top Up for the scheme and

SEND.

• Enter MPIN and SEND.

• If the transaction is successful, the mobile that has been topped up will get a message

That the account has been topped up.

• You will get a response that Rs nnn received for Top up.

If the transaction fails for any reason, you will get a SMS that the entry has been reversed.

The amount debited from your account for the top up will be credited back.

FOR A SUCCESFUL MOBILE TOP UP, PLEASE ASCERTAIN THE EXACT AMOUNT

FROM THE SERVICE PROVIDER FOR THE SCHEME OF THE TOP UP.

IV CHANGE MPIN.

As explained under validation and activation

V Forgot MPIN

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

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Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

• Press Answer and enter (5) Forgot MPIN and SEND

• The system will ask you “Are you sure you want to send a request for new default MPIN

• Reply 1 to confirm

• 2 to exit.

• If you had chosen (1), you get a response, “Default MPIN sent to your Mobile

Number” • Please open the inbox in the messages, a message starting “user ID xxxnnn reset.

Default MPIN nnnnnn. Please change MPIN before using the services.”

• Change your MPIN as explained under Change MPIN

• After MPIN change is confirmed, please go to the nearest ATM and after swiping your

Debit Card enter your mobile number as explained under Activation of your Service at

ATM/Branch

You will receive a message advising status of the request. The message will read us “User

Xxxnnn validated”.

Deregistration

• Subscribers to Vodafone, Idea, Aircell, Airtel - to send SMS “SBMBS” to 5616199

33

You will receive a response “Welcome to State Bank Mobile Banking. Enter your User

ID “

Enter your User ID.

If the user ID is entered correctly, you get the following response.

Kindly Reply with your option Number:

1. Enquiry Services

2. Funds Transfer

3. Mobile Top up

4. Change MPIN.

5. Forgot MPIN

6. De- Registration.

Select Deregistration (6)

• Enter your MPIN

You will receive a message advising status of the request which will read as” User xxxnnn

Unregistered successfully”.

POLICY DOCUMENT FOR EMPANELMENT

E-Commerce & M-Commerce:

Policy Document for empanelment of Vendors/ Merchants/ Billers

The following guidelines have been approved by the Bank’s Board for empanelment of

aggregator / merchants for e-Commerce & m-Commerce transactions.

34

The Bank's liability regarding delivery of the product and/or quality thereof is nil (which will be

made clear in the disclaimer).

E-Commerce / m-Commerce facility would be made available to firms only if they authorize the

Bank to debit their collection account and credit the customer account in respect of unresolved

claims of the customers.

The guidelines / policies are grouped under the following heads:-

(i)      Business criteria applicable for selection: Several businesses related parameters have

been prescribed. The details of aforesaid parameters along with value statement and

stipulations are given in Annexure “A”.

(ii)     Commercial criteria for such accreditation: Commercial parameters signifying

stipulations are contained in Annexure “B”.

(iii)     Technology parameters for the tie-up: Technology parameters to ensure and

safeguard the interests of all stakeholders have been provided in Annexure “C”.

3.        The Entity desiring to enter into an arrangement with the Bank would need to submit

their proposal to the Bank on the format prescribed in Annexure “D”.

The following functionalities are available in USSD based Service:

        Funds transfer (within the bank)

        Enquiry services (Balance enquiry/ Mini statement)

        Mobile Top up.

BOOK AIRLINE/ RAILWAY/ BUS/ MOVIE TICKETS AND SHOP FROM

YOUR MOBILE

 

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Now you can book airline/ rail/ bus/ movie tickets and also shop online from your mobile phone

using State Bank Freedom through NGPAY application. NGPAY application works on all java

enabled phone having GPRS connectivity. NGPAY offers a wide range of services with its

merchant partners. The facilities available are entertainment, travel, online shopping, etc.

Download the NGPAY application by typing http://www.ngpay.com/sbibank in your mobile

browser if you have GPRS connection on your phone. If you have not subscribed to GPRS

please call your telecom operator.  

The application is menu driven, user friendly and will guide you through the different screens.

After completing the transaction you will be given a choice of Banks.

 

Select State Bank Account and enter your account number which has been enabled for

Mobile Banking Service. This is a onetime exercise since the account number can be

saved under a nickname and need not be entered every time you conduct a transaction.

Then proceed to complete the payment process by selecting PAY.

You will be asked to enter the ngpay PIN that you had entered when you first opened the

ngpay application.

You will be directed to the secure environment of State Bank Freedom.

If all the particulars displayed are correct, scroll down the page and enter your Mobile

Banking User ID and MPIN and PAY.

You will be advised of the outcome of your request by SMS.

INTER BANK MOBILE PAYMENT SERVICE (IMPS)

Inter-bank Mobile Payment Service (IMPS)

Now you can send/receive money using mobile number and an additional 7 digit MMID number.

The benefits are multiple

No need to register the payee/beneficiary.

Transfer of funds is real time i.e. the credit will hit beneficiary’s account almost

instantaneously.

36

Only our Mobile Banking customers (who use the Service over J2ME application) can remit

money under IMPS. However, all customers can receive funds in their accounts using this

Service.

If you wish to receive funds through IMPS, please register your mobile number with the Bank

and get 7 digits MMID. For receiving remittance, you will share your mobile number and MMID

with the person sending money (remitter).

How to get MMID number?

All our existing mobile banking customers as also those who register themselves for our Mobile

Banking Service will be issued 7 digits MMID for the primary account registered.

All other customers can register their mobile number at SBI ATM as detailed below to get

MMID for their primary account:

Swipe your Debit Card > Select Mobile Registration> enter ATM PIN > Select SMS /Secure

Code / IMPS > enter your mobile number > Confirm.

 

7 digit MMID number will be sent to you over SMS on the mobile number used for registration.

How to transfer funds using this Service?

To transfer funds using this Service, please follow the steps as under:

Open the mobile banking application

Select Funds Transfer > Select Mobile to Mobile Transfer (IMPS) >enter mobile number of the payee > enter MMID of the payee > Enter purpose (optional) >enter amount > select account to be debited

Choose OK

Enter MPIN

Choose confirm and send the request.

37

 

Forgotten your MMID?

Call toll-free number 1800-425-3800.

Chose Mobile Banking (Option 5)

You will be attended to by Customer Service Representative.

Provide Mobile Number.

You will be asked to validate certain particulars.

On successful validation, MMID will be sent by SMS to you.

PARTICIPATING BANKS

STATE BANK OF INDIA

AXIS BANK

BANK OF INDIA

ICICI BANK

UNION BANK OF INDIA

YES BANK

IMPS

 For assistance in Mobile Banking Service, a customer may contact Toll-free helpline

No. 1800-11-2211 or 1800-425-3800 of our contact centre. Queries may also be sent

through the feedback option in the application.

A. Fund Transfer transactions: to be sent to mb.support@sbi.co.in.

Details to be furnished: Date of transaction, User ID of the remitter, Account No. of the

payee, amount remitted, TID and the RBI reference no (in case of a Fund Transfer to Other

Bank account).

B. Transactions through Interbank Mobile payment Service (IMPS): to be sent to

38

mb.support@sbi.co.in.

Details to be furnished:

For remitter-Date of transaction, User ID of the remitter, Mobile number of the payee,

MMID of the payee, amount remitted, TID and the IMPS reference no.

For payees-Date of transaction, account number, amount and IMPS reference no.

C. Mobile Top up Transactions (Non reversal of the debited amount): to be sent to

mb.support@sbi.co.in.

Details to be furnished: Date of transaction, User ID of the customer, name of the Service

Provider (of the topped up connection), Amount, Mobile No topped up, TID and any other

reference ID, if available.

D. Merchant Payments (Top up of DTH connections/Recharge pins/ Non Reversal of

debited amount): to be sent to mb.support@sbi.co.in.

Details to be provided: Date of transaction, User ID of the customer, amount, name of the

service provider, Consumer account No (in case of Tata Sky/ Big TV /Dish TV/ Sun

Direct), Mobile No. registered with the service provider (in case of Digital TV/ Videocon

d2h), TID and any other reference ID, if available.

E. Other Complaints:

Complaints, other than those detailed above, may be sent to mb.jaipur@sbi.co.in

Tips and tricks related to MBS

Some Facts you need to KNOW about Mobile!!!

To check Model No. of Nokia Handset- *#0000#

39

To check Model No. of Sony Ericsson Handset - Down press the Key on the right hand

side rim

To check Model No. of Samsung Handset- Just switch off the phone and switch it on

again.

For other Makes & Models, if the model name/no. is not embossed and visible on the

handset, the same is seen on the plate inside the mobile once battery is removed.

User ID is alpha numeric & case sensitive. In order to change case you may use the # or *

buttons

Press) on your handset (as applicable to your handset) to change the case (Numeric /

Upper / Lower mode is displayed and can be viewed on the top of the mobile screen.

If you are trying to transfer MBS application, but not able to see Bluetooth device then

check visibility. Bluetooth in customers’ handset. It may be HIDDEN, change that in to

shown to all mode.

If while transferring application you get an error message “DEVICE FULL” then go to

Bluetooth settings, your mobile handset and delete some devices.

If while transferring application thru Bluetooth the Customer handset requires or asks for

pass key or code then tell him to enter any No.(e.g.123), then you also need to enter same

No. in your handset.

INTERNET BANKING

www.onlinesbi.com is the Internet banking service of the State Bank of India. India's Premier

Commercial Bank. Smart products for the smart customer.

If you're a customer of our Bank and if your Branch is e-enabled then you're on to becoming an

e-customer. All you need is Internet connectivity -Anywhere. And of course you will also need

to sign-up for Registration. Just download the application form and submit it to your branch*

after completing it. You will shortly receive your User-Id and Password. As soon as you receive

them please log on to the www.onlinesbi.com and change your username and password. That's

all. Simple, fast and convenient - anytime -anywhere - always open. You can now check your

account balances, view your account, request for cheque book, drafts, Bankers cheques, stop

40

cheque payment and issue standing instructions. You can also transfer funds to your other

accounts at the Branch, request for third party transfers, invest and renew Term Deposits.

* Whether your Branch is e-enabled can be seen on the Branch locator on www.onlinesbi.com

All this at no cost - It's free! And most important -the site is 'VeriSign' certified - all transactions

are secure.

TERMS OF SERVICE

General Information:

1. The www.onlinesbi.com registration form(s) should be addressed and sent directly to the

Branches where the applicant(s) maintain his/her/their account(s).

 

2. Separate registration is required in case the accounts are maintained at different branches.

Separate registration is allowed for single and joint accounts at the option of the user.

 

3. Normally the account holders can access his accounts through the www.onlinesbi.com only

after he/she acknowledges to the respective Branch(es) the receipt of the User-Id and Password

sent to him/her.

 

4. Each account holder in a joint account with “Either or Survivor” type mode of operation may

register himself/ herself as a USER of the www.onlinesbi.com facility.

 

5. All other accounts not listed in the registration form will be available on the

www.onlinesbi.com for the purpose of enquiry only. The customers may approach Branch for

enabling transaction rights on such accounts any time.

 

41

6. The www.onlinesbi.com service cannot be claimed as a right. The Bank may also convert the

Service into a discretionary service anytime, if so warranted, after it has been made available to

the USER.

Bank’s Terms :

1. All requests received from the USERS are logged and transmitted to the User’s Branch for

their fulfillment. The requests become effective from the time these are recorded/ registered at

the respective branch. While registering the request, the USER is informed about the time

normally taken by the Bank for fulfillment such requests.

 

2. The rules and regulations applicable to the banking transactions done in the traditional way in

India will be applicable mutatis mutandis for the transactions done through the

www.onlinesbi.com service.

 

3. Disputes between the registered USER of this service and the Bank with regard to the

transactions done through www.onlinesbi.com will be subject to the jurisdiction of the competent

Courts where the branch maintaining the relative account of the user is located and will be

governed by Indian Laws in force from time to time.

 4. The Bank will take reasonable care to make use of the available technology for ensuring

security and preventing unauthorized access to any of the services offered through the

www.onlinesbi.com.

 

5.  The www.onlinesbi.com service is a ‘VeriSign’ certified secure site. It assures that during the

session user is dealing with web-site of SBI. The two-way communication is secured with 128-

bit SSL encryption technology, which ensures the confidentiality of the data during transmission.

The access-control methods designed on the site afford a high level of security to the transactions

conducted on www.onlinesbi.com.

 

6. It is proposed to implement, in due course, the PKI (Public Key Infrastructure)/Digital

Signature technology for the www.onlinesbi.com Service.

42

 

7. The Bank reserves the right to modify, change, add or cancel any of the services offered

through www.onlinesbi.com or the Terms of Service listed in this Document without prior notice

to the Users. The changes will be notified to the users / customers through a notification on the

site.

USER's Obligations :

1. The User-Id and the Password given by the Bank must be replaced by User Name and

Password of the USER if free to choose at the time of FIRST log-in. This is Mandatory.

 

2. The registered USER is free to choose a User Name and Password of his choice as per the

guidelines on the site. However, he/she is advised to avoid choosing a password that is generic in

nature, guessable/inferable from the personal data such as name, date of birth, address, telephone

number, driving license/car number etc.

 

3. The USER is welcome to access www.onlinesbi.com from anywhere anytime. However, as a

matter of precaution and safety, he should avoid using PCs with public access.

 4. There is no way to retrieve the Password from the system. In case the USER forgets his/her

Password, he/she will have to approach the branch for re-registration.

 

5. The USER must keep the user name and Password strictly confidential and known only the

himself/herself. It is a good practice to commit the password to memory rather than write it down

somewhere. Bank will not be responsible for any loss sustained by the USER due to breach of

this condition.

 

6. The Bank presupposes that log-in using valid user name and Password is a valid session

initiated by none other than the USER to whom they said user name and Password belongs.

 

7. All transactions executed through a valid session as defined above will be construed to have

been emanated from the registered USER and will be legally binding on him/her. The USER is

43

cautioned against leaving the computer unattended during a valid session.

 

8. Should the USER notice that any information relating to his/her account(s) is incorrect or

discrepant the same should be immediately brought to the notice of the Branch(es) by e-mail or

letter.

 

9. The USER will not attempt or permit others to attempt accessing www.onlinesbi.com through

any unlawful means.

Disclosure

Security Aspects

SBI's Internet banking channel is protected by advanced security features, both physical and

logical. SBI has considered various risks inherent in transacting over a public network such as

the Internet, and has deployed appropriate security measures to protect customers. Firewalls

allow only valid web traffic to reach our server. Proven 128-bit Secure Socket Layer (SSL)

encryption technology is deployed to ensure that the information exchanged between your

computer and www.onlinesbi.com over the Internet is secure and cannot be intruded upon.

'VeriSign' certifies that information exchanged during a valid session is protected during its

transmission over the Internet. Additionally, the bank has installed mechanisms such as Intrusion

detection Systems.

Control measures

We have set up the following operational and control measures for Onlinesbi customers:

Access to Internet banking is provided only on registration.

The UserID and password generation is conducted in a secure environment and its

distribution is automated.

UserID and password is printed on tamper-proof stationery and mailed separately to the

customers. This reduces risks.

44

Change of UserID and password on the first log on is mandatory.

All correspondence on the service is sent to the address registered at the branch.

Customer logins and activities are tracked and archived for future reference.

Customer can fix the limits on the monetary value of transactions, which they desire to

carry out over this service. The customer alone can modify this.

Precautions

To enhance the security in conducting banking and other transactions, it is recommended that

customers adopt the following practices. These are not special to SBI site banks world over

expect their customers to do this much in mutual interest.

Username and password allow entry to the internet banking site. Smart users avoid typing

these on the keyboard while someone is close by.

Maintain different passwords for Login and for Transactions.

Do not leave your computer unattended while you're connected to www.onlinesbi.com.

It is advisable to change your password if you believe that anyone has managed to get

access to it. Using 'untrusted' systems for banking transactions is best avoided

Please log off from www.onlinesbi.com and InstantSBI and close the browser window

after you have finished your session. Improper logging off will leave the connection

between your machine and www.onlinesbi.com active for some time.

Avoid writing down your Username and password in your diary or such place, which can

be accessed by others.

It is not a good idea to let the computer 'remember' your Username and password.

Never divulge your Username and password to others.

2. Username lockout in INB on 3 incorrect login attempts

In OnlineSBI login, if a customer gives wrong username and/or password, he gets an error

message “Invalid Username or password”. If customer has keyed in wrong username/password

thrice (consecutively), then, he will be locked out for the day and, the following message will be

45

displayed when he tries the fourth time – even if he keys in the correct username + password

combination.

The lock will be automatically released at 00:00 hrs IST.

3. Password Management - Password Creation and

Maintenance

Sharing passwords is a security risk.

Do not divulge your password to anyone.

Enter your user-id and password only in the space provided for- that you are normally

used to.

Any changes from normal make sure there is no attempt to steal your personal

information before providing it.

Do not provide user-id and passwords on any page that appears as a popup when you

click on a hyperlink received through email. Better practice would be to log on to the

service by typing in the URL in the address bar after making sure the page opening up is

from the genuine service provider.

46

Do not store passwords in a file on ANY computer system (including Palm Pilots or

similar devices) without encryption.

Change passwords at least once every 90 (ninety) days.

Unique Characters: An acceptable password must have at least five (5) different

characters. Repeated characters can make for palindromes and make it easier to crack.

Character Types: An acceptable password must have characters from at least three (3)

different character types -- upper case, lower case, digits, punctuation, etc. A password

that includes a sample from a rich character set is difficult to crack.

Long Alpha Sequences: An acceptable password must not have an alphabetic sequence

any longer than three (3) characters.

Long Digit Sequences: An acceptable password must not have a digit sequence any

longer than two (2) characters.

Forbidden Characters: There are a few characters that will cause problems if used in a

password - the "delete" character is one of the obvious ones.

Writing down your password: One should never write down a password. Someone may

discover the password. Make the password difficult for others to guess or crack but easy

for you to memorize and remember.

Passwords should not be any of the following:

o Dictionary words (including foreign and technical dictionaries)

o Name of a person or a thing, a place, a proper noun, a phone number or a vehicle

number

o Simple pattern of letters on keyboards

o Any of the above reversed or concatenated

One possible method for picking a good password is to make up your own acronym.

Do not let your computer remember your password . Do not accept auto complete option

provided by your computer/ browser.

As far as possible do not use un-trusted system to access a sensitive service. If you must,

change the password on the first occasion immediately thereafter from a trusted system

4. Security Tips

47

Operating System (OS) of the computer system should be upgraded promptly. Newer

version of the operating system would help you make your system more secure.

Latest version of browsers should be used to connect to the Internet as they afford higher

level of security.

Installing personal firewall on your computer system will provide added level of security.

Installation of Antivirus software’s on your computer system will reduce the risk of virus

attacks. Continuous updating of these antivirus software’s will offer more resistance to

newer viruses.

You can eliminate potential risk caused through pop-up windows by removing any

spyware or adware installed on your computer, using spyware/adware removal

software’s.

Be sure the Web page you are viewing offers encryption of your data. Often you will see

a lock symbol in the lower right-hand corner of your browser window and/or the Web

address of the page you are viewing will begin with "https://..." The 's' indicates 'secured'

and means the Web page uses encryption.

Downloads from unfamiliar sources may contain hidden programs or viruses that can

compromise your computer's security.

When not in use, disconnect your computer system from the Internet to avoid unwanted

access to the information on your system. Even if you have a firewall installed, this is a

step you can take to help protect yourself.

If you are using a sensitive application like banking logout completely, using the

following steps:

1. Logout the application by clicking on logout button.

2. Close all the browser windows.

Install a screen saver with password protection.

5. about Phishing (Potential Security Threats)

'Phishing' is a common form of Internet piracy. It is deployed to steal user’s personal and

confidential information like bank account numbers, net banking passwords, credit card

numbers, personal identity details etc. Later the perpetrators may use the information for

48

siphoning money from the victim's account or run up bills on victim's credit cards. In the worst

case one could also become the victim of identity theft. A few customers of some other Indian

banks have been affected by the attempt of phishing in early 2006.

We would like you to be aware of methodologies in a 'Phishing' attack, do's and don'ts in sharing

of personal information and the action to be taken in case you fall prey to a phishing attempt.

Methodologies:

Phishing attacks use both social engineering and technical subterfuge to steal customers'

personal identity data and financial account credentials.

Customer receives a fraudulent e-mail seemingly from a legitimate Internet address.

The email invites the customer to click on a hyperlink provided in the mail.

Click on the hyperlink directs the customer to a fake web site that looks similar to the

genuine site.

Usually the email will either promise a reward on compliance or warn of an impending

penalty on a non compliance.

Customer is asked to update his personal information, such as passwords and credit card

and bank account numbers etc.

Customer provides personal details in good faith. Clicks on 'submit' button.

He gets an error page.

Customer falls prey to the phishing attempt.

Dont's:

1. Do not click on any link which has come through e-mail from an unexpected source. It

may contain malicious code or could be an attempt to 'Phish'.

2. Do not provide any information on a page which might have come up as a pop-up

window.

3. Never provide your password over the phone or in response to an unsolicited request over

e-mail.

49

4. Always remember that information like password, PIN, TIN, etc are strictly confidential

and are not known even to employees/service personnel of the Bank. You should

therefore, never divulge such information even if asked for.

Do's:

1. Always logon to a site by typing the proper URL in the address bar.

2. Give your user id and password only at the authenticated login page.

3. Before providing your user id and password please ensure that the page displayed is an

https:// page and not an http:// page. Please also look for the lock sign ( ) at the right

bottom of the browser and the VeriSign certificate.

4. Provide your personal details over phone/Internet only if you have initiated a call or

session and the counterpart has been duly authenticated by you.

5. Please remember that the bank would never ask you to verify your account information

through an e-mail.

What to do if you have accidentally revealed password/PIN/TIN etc:

1. If you feel that you have been phished or you have provided your personal information at

a place you should not have, please carry out the following immediately as a damage

mitigation measure.

o Change your password immediately.

o Report to the bank by clicking on the link Report Phishing

o Check your account statement and ensure that it is correct in every respect.

o Report any erroneous entries to the bank.

o Use the other compensatory controls provided by the bank like setting the limits

for demand draft and trusted third parties to zero, enabling high security, etc to

minimize the risk.

50

51

BIBLIOGRAPHY

1.www.wikipedia.org

2.www.sbi.co.in

3.www.google.com

4.Company documents and files.

52

CINB – C1

STATE BANK OF INDIA CORPORATE INTERNET BANKING

(VYAPAAR)

“OnlineSBI” Registration Form

ToThe Branch ManagerState Bank of India________________

OnlineSBI: Corporate Internet Banking

We wish to register for the Bank's Corporate Internet Banking Service ~ "OnlineSBI". We confirm having read and understood the document containing the "Terms of Service" governing the SBI's Internet Banking Service. A copy of the document is enclosed duly authenticated by the authorized signatories in token of having accepted the terms of the service contained therein. The Board Resolution for the purpose is enclosed.

Name of Company:

Address of the registered office:

____________________________________ ____________________________________ ____________________________________ Tel. No._________________Pin Code: _____________

Date: ________________________

(Authorized Signatory / Signatories) Should be a senior corporate level person authorized by the Board to operate on Company’s account.

This Registration Form need be submitted only ONCE to the SBI Branch where the Company’s

principal account is maintained.

53

For Branch UseApplication Serial Number:

Requirement

Yes / No SIGNATURE OF OFFICIAL

The Account Name tallies with Core Banking

System Records of the Bank

Signature on Registration Form Verified

Recommended for Providing Internet Access

Corporate Details Uploaded

Corporate ID Generated

Corporate ID Advised

Notes:(a) Name of Company should appear in the same style and form as it appears in

Core Banking System records of the Bank.(b) A separate Board resolution for using OnlineSBI services as per the format

enclosed to Terms of Service and a copy of CINB- C4 recording acceptance of Terms of Service must have been received, scrutinized and attached to Account Opening Form.

Corporate-ID No

If application is rejected, then please enter reasons for rejection on the application form.

54